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    Abdul Fareed J. M.: Tata Consultancy Services Limited (TCS) Is A Software Services and Consulting

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    mdazger
    This document provides a summary of Abdul Fareed J. M.'s contact information, work experience, skills, and education. He has over 4 years of experience in accounts receivables and debt management, currently working as a Collections Team Manager for TCS in the UK CITI CARDS Collections Team. Previously he held roles as a Customer Service Associate, Marketing Executive, and Receptionist. He has a B.A. in English and skills in team management, soft skills training, collections systems, Microsoft Office, and various languages.

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    Abdul Fareed J. M.: Tata Consultancy Services Limited (TCS) Is A Software Services and Consulting

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    mdazger
    52 views3 pages
    This document provides a summary of Abdul Fareed J. M.'s contact information, work experience, skills, and education. He has over 4 years of experience in accounts receivables and debt management, currently working as a Collections Team Manager for TCS in the UK CITI CARDS Collections Team. Previously he held roles as a Customer Service Associate, Marketing Executive, and Receptionist. He has a B.A. in English and skills in team management, soft skills training, collections systems, Microsoft Office, and various languages.

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    This document provides a summary of Abdul Fareed J. M.'s contact information, work experience, skills, and education. He has over 4 years of experience in accounts receivables and debt management, currently working as a Collections Team Manager for TCS in the UK CITI CARDS Collections Team. Previously he held roles as a Customer Service Associate, Marketing Executive, and Receptionist. He has a B.A. in English and skills in team management, soft skills training, collections systems, Microsoft Office, and various languages.

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    Download as doc, pdf, or txt
    52 views3 pages

    Abdul Fareed J. M.: Tata Consultancy Services Limited (TCS) Is A Software Services and Consulting

    Uploaded by

    mdazger
    This document provides a summary of Abdul Fareed J. M.'s contact information, work experience, skills, and education. He has over 4 years of experience in accounts receivables and debt management, currently working as a Collections Team Manager for TCS in the UK CITI CARDS Collections Team. Previously he held roles as a Customer Service Associate, Marketing Executive, and Receptionist. He has a B.A. in English and skills in team management, soft skills training, collections systems, Microsoft Office, and various languages.

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    of 3

    Abdul Fareed J. M.

    CONTACT INFORMATION

    Abdul Fareed J. M. E-mail : [email protected]


    Old. No. 21, New No. 14, Syed Noor St., Mobile : 91- 9790902706 (chennai)
    Mount Road, Chennai - 600 002.

    RESUME TITLE

    4 + years Account Receivables and Debt Management Specialist for international market.

    PROFESSIONAL AND EDUCATIONAL DETAILS


    4 Years
    Work experience

    Skills Team Management, Soft-skill Training.

    Collections systems such as CACS, Aspect etc


    Technical Expertise
    MS Excel, MS PowerPoint, Outlook, Internet

    Banking Financial Services – Collections &


    Category
    Customer Service

    Role Collections Team Manager

    Educational Qualification B. A. (English)


    WORK EXPERIENCE

    a) Currently with TCS (Tata Consultancy Services) being a Part of UK CITI CARDS
    Collections Team from June 2006.

    Company Profile: Tata Consultancy Services Limited (TCS) is a software services and consulting
    company headquartered in Mumbai, India. TCS is the largest provider of information

    technology and business process outsourcing services in India.

    TCS is a subsidiary of one of India's largest and oldest conglomerates, the Tata Group, which has interests

    in areas such as energy, telecommunications, financial services, manufacturing, chemicals, engineering,

    materials, government and healthcare.

    i. Collections Team Manager in addition to being a Internal Auditor for the Unit

    • Responsible for meeting / surpassing business plan inventory and roll rates for
    the bucket.
    • Exposure and experience at other sites. Handled teams based in Mumbai for
    later buckets including Charge-off.
    • Performance management of portfolio responsible driven through regular
    reviews.
    • Communicate with the Program Managers on a weekly basis to give them a
    heads up on the Metric trends and identify areas of opportunity in the current
    direction, if any.
    • Conduct a regular check on the quality of agents through call monitors and
    regular feedback improving the quality
    • Handled predictive dialer team and maintained the metrics related to the same.
    • Worked with the arrangement team and understand the major criteria involved in
    placing customer on payment programs.
    • To perform a final screening on Candidates prior to selection. A way through for
    the new employees through the basic of collections and a overall summary of what
    we do.
    • Maintaining Performance, Incentive and Attendance details for the Team.
    • Worked on the major part of Internal audit (RCSA – Risk And Control Self
    Assessment). Currently managing the same for three different products. Responsible
    for timely submission and avoiding any errors in the same.
    • Responsible for attrition mitigation for the unit.
    • Maintaining the fun@work for three different units and R&R functions every
    month on a regular basis. Organizing the equal distribution of funds across boards
    and the approvals for the same.
    • Working on financial statements and reviewing the same.
    • Encourage and train the subordinates, appraise and evaluate team member
    performance and offering clear direction if required.
    • Avoid losses, creating repayment arrangements, re-plan repayments.
    • Identifying accounts, which have the propensity to write-off at the pre-delinquent
    stage and working on those pro-actively.

    ii. Customer Service Associate: Joined as a Customer Service Associate for the same
    team. The role of the profile was to collect on primary level customer in initial level.
    Covered all levels of calling in credit card collections. Was promoted as a section coach
    and then promoted as Team Manager in November 2008.

    b) With MAS Infotech as Marketing executive and Technical Help from October 2005 till
    May 2006.

    Company Profile: MAS Infotech is a website creation based company and the services
    related to the same.

    i. Worked on getting new clients and understand their requirements.


    ii. Responsible for regular collections from existing clients.
    iii. Worked as technical help when required, dealt mainly in creating web sites and
    maintenance.

    c) With Al Jammaz Establishment as Marketing executive and receptionist from April


    2002 till September 2005.

    Company Profile: Al – Jammaz Establishment is a company based in Riyadh, Saudi Arabia.


    It deals with Real Estate business.

    i. Worked on getting new Customers for all the hotels, villas and compounds owned by
    the company. Met Head of human resources of different companies and convinced them
    on renting residences from us and save money on the same., rather than paying housing
    allowance to their newly hired employees (Expatriates)
    ii. Managed the payments due for different apartments
    HOBBIES AND INTEREST

    Internet Surfing and Watching Movies

    Personal Information

    Father’s Name M. Abdul Jaleel

    Age 29

    Languages Known English, Urdu, Tamil, Hindi, Arabic

    Marital Status Single

    Passport Details E0041636

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