CTC/IMS/FRM-20

EXTERNAL AND INTERNAL ISSUES Rev Rev Date

No Description of Issues Action taken to Control Issues Responsibility Method of Monitoring

External Issues
 Competitive Analysis – To
compare offerings and prices to Top Management
those of competitors. Business
Competition :  Market survey
1  Developing Business Development
Competition in the market  Feedback from clients
Philosophies and Services – For Manager,
quality service, customer service Process Owners
and operational efficiency.
 Specific knowledge, capabilities, Top Management,
Customer : organizational skills and other Business  Customer feedback
qualifications
2 Attaining customer demand & Development  Competence monitoring
 Strong professional network
loyalty Manager,  Training & awareness
 Quality, dependability &
satisfaction Process Owners
Top Management,
Business
 Strong establishment in  Market survey
3 Research & Development Development
research & development  Reports
Manager,
Process Owners
Top Management,  Reviewing and monitoring
Standards :  Developing customer interaction Business authorities website and
practice circulars
4 Introduction or modification of Development
 Internal development for the  Feedback from clients and
standards related to services competence of new services Manager, authorities
Process Owners  Market survey
5 External Providers :  Sourcing and selecting more Top Management,  Markey survey
 CTC/IMS/FRM-20
EXTERNAL AND INTERNAL ISSUES Rev Rev Date
0 17/09/2018
than one external provider for
each product and services Department
Availability of product and services  Maintaining good business  Feedback from external
Heads,
from external providers relationship with external providers
providers for sustainable Process Owners.
business
Organizational knowledge : Top Management,
 Feedback from clients and
Inadequate knowledge about  Developing training programs Department
6 customers
services offered in market (end for the clients and customers Heads,
 Market survey
users). Process Owners,
Government regulations : Top Management,
Stringent rules and regulations in  Legal Advisor,  Market study as per local
Working closely with
7 rules and regulations
Qatar (related to products and government agencies Department
requirements
services) Heads,
Top Management,
Communication :  Communicating effectively with Department
8 customers and interested  Customer feedback
Effective communication Heads,
parties
QHSE Manager,
Top Management,
Innovation, new services/  Market analysis & research,
9 Department  Survey, feedback
technology budgeting
Heads,
11 Market trends :  Work closely with clients and Top Management Market Survey, feedback
Volatile/ unstable market condition remain fully informed of the new Business from interested parties
in GCC due to geopolitical reasons scenario and changes Development
(international relations influenced by  Discuss among management Manager
and staff about the strategies to
geographical factors etc.), Management/
be adopted for business
Blockades, etc. continuity. Marketing
 Business plans for expansion
 CTC/IMS/FRM-20
EXTERNAL AND INTERNAL ISSUES Rev Rev Date
0 17/09/2018
 Try to tie-up with suppliers
beyond the geopolitical region
(where applicable)
Internal Issues
 Embracing new technology
 Advanced level of marketing  Market survey
 Focus on business transactions Top Management,  Monitoring of sales
Performance : and the financial system Department  Monitoring of business
1
Performance of organization  Motivating employees at various Heads, transactions
levels  Monitoring of staff
 Production and process retention
performance improvements
 Communicating effectively
within team members & various
Top Management,  Monitoring of staff
departments
Communication : Department retention
 Allowing employees to express
2  Interaction with
Effective communication their views and come out with Heads,
employees at various
their problems QHSE Manager, levels
 Grievances to be addressed
immediately
 Providing comfortable workplace
 Maintaining same rules and
Top Management,  Monitoring of staff
regulations for all
Culture : Department retention
 Maintaining transparency at all
3  Interaction with
Work culture levels Heads,
employees at various
 Assuring job security HR Manager levels
 Supporting team members
during the time of crisis
4 Organizational Knowledge :  Providing training’s related to Top Management,  Feedback from training
Job knowledge job performance Department  Feedback from staff
 CTC/IMS/FRM-20
EXTERNAL AND INTERNAL ISSUES Rev Rev Date
0 17/09/2018
 Encouraging staff through
performance report
various skill development Heads,  Interaction with
programs
HR Manager employees at various
 Knowledge management and
levels
knowledge sharing
Top Management,
 Proper work allocation, Department  Organization chart, job
5 Organizational structure :
coordination, supervision Heads, description
HR Manager

Last updated on: 07.10.19

Prepared by QHSE & FM Manager Approved by Chief executive officer