Unit 1

1. Quality is
A Excellence
B Conformity to requirements
C Meeting our own requirements
D all of the above

2. Quality includes
A Functionality
B Customer Service
C Delivery Quality
D All of the above

3. Evolution of Quality Control involves

A Craftsmanship
B Supervisor Control
C Inspection
D SQC
E All of above

4. TQM is
A Cost Effective quality management
B Preventive quality management
C Continuous quality improvement
D All of the above

5. Elements of TQM includes

A Quantitative methods
B Focus on process
C Leadership
D All of the above

6. Following is (are) the phase(s) of intervention

a. A Formulation stage
b. Maintenance stage
c. Implementation stage
d. All of the above
7. Total Quality Management (TQM) focuses on
a. Employee
b. Customer
c. Both (a) and (b)
d. None of the above

8. Which of the following is responsible for quality objective?

a. Top level management
b. Middle level management
c. Frontline management
d. All of the above
9.  Which of the following is correct for TQM?
a) Quality strategy in TQM emanates from top
b) TQM is a static process
c) It is a management approach to short-term success through customer
d) It is used to improve processes not products

10. Which of the following is correct option for given statements about TQM?
Statement 1: Design of the formal system is a one time effort.
Statement 2: TQM is a management philosophy.
a) F, F
b) F, T
c) T, T
d) T, F

11. Which factor is the basis of Decision making in TQM?

a) Facts only
b) Opinions only
c) Facts and opinions both
d) Neither facts nor opinions

12. Which of the following is not true for communication in TQM?

a) Three way communication
b) It should be clear
c) Forceful
d) Open involvement

13. CMM stands for

a. Capability maturity model
b. Capability monitoring model
c. Capability measuring model
d. Capability matching model

14. What are the core principles of the TQM in a company-wide effort?
a) Customer and process orientation only
b) Continuous improvement only
c) Process orientation and continuous improvement only
d) Continuous improvement, process and customer orientation

Unit 2

1. The leadership for implementing TQM has to remain with

A Consultant
B All Employees
C CEO
D None of the above

2. -Match The Following

 A. TQM promotes 1. Small change
B. Kaizen is 2. Continuous improvement
C. Quality circle can solve problem related to 3. Employee participation
D. Quality circle benefit to 4. Employee
The correct order is
a. A-3, B-1, C-2, D-4
b. A-1, B-3, C-2, D-4
c. A-3, B-1, C-4, D-2
d. A-3, B-2, C-1, D-4

3. _______ helps organization reduce employee turnover and absenteeism.

a. Job design
b. Training & development
c. Wage revision
d. All of the above

4. What do the initials of the PDCA cycle stand for?

A Plan, design, control, act

B Purpose, develop, carry out, assess
C Problem, diagnosis, conclusion, action
D Plan, do, check, act

5. 5S improves
A Quality of the product and processes
B Efficiency
C Employee Morale
D All of the above

6. 5S stands for______________________

7. Which is the best description of kaizen?

A A slow process of continuous improvement
B A quick process of continuous improvement
C A process to re-engineer all company processes
D A process to have outside consultants implement improved methods of production
8. The parameters of vendor rating includes
A Price
B Service
C Delivery
D All of the above

9. Total Quality Cost includes

A. Prevention Cost
B. Appraisal Cost
C. Failure Cost
D. All of the above

10. Cost on account of incoming inspection is

 A Internal Failure Cost
B External Failure Cost
C Appraisal Cost
D None of the above

11. Recognition is conveyed through

A Appreciation Letters
B Cash Awards
C Oral Appreciation in annual meetings
D All of the above

12. Empowerment may fail due to

A Supervisor Resistance
B Lack of Training
C Lack of management sponsorship
D All of the above

13. Seiri in 5S means___________________

14. Seiton in 5S stands for_________________________

Unit 3

1 In Pareto Table, data has to be arranged in ________________.

●  Ascending order
● Descending order
● Any order
● None of the above

2. ________________ reveals the nature of relationship between two variables and their approximate strength.
● Gantt Chart
● Scatter Diagram
● Histogram
● Line graph
 3. ________________ is a graphical representation of relationship between two variables.
● Histogram                                          
● Pareto Diagram
● Scatter Diagram                                
● Line Graph
4. Which type of chart uses the rule of 20:80?
a. cause and effect chart
b. Pareto chart
c. fish bone diagram
d. control chart

5. Fish bone diagram is also known as?

a. Cause and effect chart

b. Ishikawa diagram
c. Both a. and b.
d. None of the above

6. Which presentation technique are used to show facts and also separate the ‘useful many’
● Pictorial Graphs
● Fishbone Diagram
● Pareto Diagram
● Line Graph
7. A flow diagram drawn to understand / study the process helps the team to 
● Create problems
● Have an insight into potential bottlenecks
● Suggest time needed to solve problem
● None of the above

8. LCL for the R chart is given by __________

a) D3 R
b) D2 R
c) R – D3 R
d) d2 R

9. Which of these gives the correct value of A 2 used in the equation for control limits of a x control chart?
a) 3d2√n
b) 3√n
c) 3d2
d) 3/d2

10. The average value of the quality characteristic corresponding to in-control state is represented by
_____ in the control charts.
a) CL
b) UCL
c) LCL
d) Sample number

11.  What type of chart will be used to plot the number of defectives in the output of any process?
a) x bar chart
b) R chart
c) c chart
d) p chart

12. Process capability generally uses __________

a) Specifications
b) Control Limits
c) Process standard deviation
d) Mean of any one sample

13. The process standard deviation is given by __________

a) R/d2
b) Rd2
c) 1/d2
d) R/d

14. The chart used to monitor attributes is

a. Range chart
b. Mean chart
c. p-chart
d. All of the above

Unit 4

1. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect
levels below ______________ defects per million opportunities (DPMO).
A2
B 2.4
C3
D 3.4

2. Quality circles work best if employees are initially trained in ______________

A Group dynamics
B Motivation principles
C Communications
D All of the three.

3. Reliability is the degree to which a unit of equipment performs its intended function under ______________
for ______________ of time.
A specified conditions; specified period
B any condition; specified period
C specified conditions; all periods
D any condition; any period

4. The dimension of reliability is concerned with:

A How easy it is to repair the product
B How long does the product last
C Will the product do the intended job
D How often does the product fail

5. The concept of doing something right the first time with no flaws is referred to as what?
A Cost efficiency
B Zero defects
C Zero production
D Perfection production

6. What is the aim of fool proofing technique used for total quality management?
A. to achieve zero defects
B. to specify time schedules
C. to specify targets
D. none of the above

7. The 'bath-tub' curve indicates failure probability. Which stage is NOT normally associated with the bathtub
curve?

A 'Infant-mortality' where failures occur early.

B 'Normal-life' where few failures occur.
C 'Pulling the plug' where production is halted due to unacceptable level of failures.
D 'Wear-out' where failure increases due to age.

8. If a machine operator fails to clean or lubricate his or her machine in the prescribed manner and it fails, this is
an example of:
A An error
B A violation
C A misjudgement
D A mistake

9. Measure of reliability is given by ______ .

A. Mean Time between success.
B. Mean reliable
C. Mean Time between failure (MTBF).
D. MTTR

10. For a system composed of 400 interdependent components that each have individual reliability of .99, the
overall system will be working for less than ________ of the time.
A 5%
B 50%
C 25%
D 75%

11. For an automated pizza-making machine the individual component reliabilities are as follows: Dough mixer
= .95 Dough roller and cutter = .99 Tomato paste applicator = .97 Cheese applicator = .90 Oven = .98 If one of
these parts fails the whole system will stop working. What is the reliability of the whole system?
A .90
B .855
C .905
 D .805

12. When measuring failure, how often a failure occurs relates to what?
A Availability
B Quality
C Reliability
D Failure rate

13. What is the goal of preventive maintenance?

A To reduce breakdowns of critical equipment
B To increase breakdowns of critical equipment
C Increase equipment failure
D Not to provide maintenance at a given period of time

14. What is corrective maintenance?

A) Maintenance of equipment after failure or break down
B) Maintenance before break down
C) Pre break down maintenance
D) Scheduled maintenance

Unit 5

1-Malcolm Baldrige national quality award is for (MBNQA)

A. Total Quality Management
B. International Standard Organization
C. Total Productive Maintenance
D. Total Quality Control

2. The objective of ISO-9000 family of Quality management is

A. Customer satisfaction
B. Employee satisfaction
C. Skill enhancement
D. Environmental issues

3. TQM & ISO both focuses on

A. Customer
B. Employee
C. Supplier
D. All of the above

4. Which of the following is for Environment management?

A. ISO-9000
B. ISO-14000
C. ISO-26000
D. ISO-31000
 5. ______________ is about supplying customers with what they want when they want it.
A JUT
B HET
C JAT
D JIT

6. In Six Sigma, a ______________ is defined as any process output that does not meet customer
specifications

A error
B cost
C quality
D defect

7. The Toyota Production System is based on two pillars namely ______________ and ______________.

A Kaizen, Six Sigma

B Lean, Six Sigma
C Just in Time, Jidoka
D Just in Time, Kaizen
8. Taguchi recommended that loss in a process is increased with increase in_______.
A. Specification
B. Variability
C. Competition
D. None of the above

9. Which of the following is not a criterion for the Malcomb Baldrige Award?
A. Leadership
B. Defect rate
C. Strategy
D. Business results

10. In Just-In-Time system

(A) There is no delay

(B) Conveyance times are balanced
(C) Both (A) and (B)
(D) There is unequal production at different places

11. Various types of quality audits are:

A) product
B) process
C) management (system)
D) All of above

12. When the auditor is an employee of the organization being audited (auditee), the audit is classified as an ........
quality audit.
A) internal
B) external
C) compliance
D) Both A & B

13. The most comprehensive type of audit is the ......... system audit, which examines suitability and
effectiveness of the system as a whole.
A) quantity
B) quality
C) Preliminary
D) sequential

14. Each of the three parties involved in an audit ......................... plays a role that contributes to its success.
A) the client, the auditor, and the auditeer
B) the client, the auditor, and the audite
C) the client, the moderator, and the auditee
D) the client, the auditor, and the auditee