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1.

Record accuracy
A) divides inventory into three classes based on annual dollar volume
B) results in items being counted and records updated on a periodic basis
C) is necessary to make precise decisions about ordering, scheduling, and shipping
D) is also known as EOQ

2.MRP is a computerized information system developed specifically to help manufacturers manage dependent
demand inventory and schedule replenishment orders. Which of the following are inputs to it?
A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

3.Regarding purchased goods, the focus for components used to make finished goods should
A) be on improving coordination and visibility with supplier
B) be on decreasing the transaction cost for each order
C) A. and B. above
D) none of the above

4.ABC analysis
A) divides inventory into three classes based on annual dollar volume
B) results in items being counted and records updated on a periodic basis
C) is necessary to make precise decisions about ordering, scheduling, and shipping
D) is also known as EO

5. The inventory that is built up to counter predictable variability in demand is called


A) cycle inventory.
B) safety inventory.
C) anticipation inventory.
D) in-transit.

6. Tires used in the assembly of a car would be an example of what type of "demand"?
A) dependent
B) convergent
C) divergent
D) independent

7. Regarding purchased goods, goods used to support the operations of a firm are referred to as
A) dispersed goods.
B) divergent goods.
C) indirect goods.
D) randomized.

8.When the disbursement of materials, parts, or finished goods exceeds their receipt
A) then inventory equal to the economic ordering quantity(EOQ) is created
B) then inventory is depleted
C) then inventory equal to master production schedule(MPS) is created
D) then inventory is created
9. Replenishment lead time, on-time performance, supply flexibility, supply quality, in-bound transportation cost,
pricing terms, design collaboration capability, and supplier viability, are examples of
A) potential supplier assessment factors
B) mandatory supplier assessment factors
C) exclusions from supplier assessment factors
D) none of the above

10.Regarding inventory performance measures, "inventory turns"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is the ratio of the average inventory to either the cost of goods sold or sales
D) should not be averaged over time but over a specified number of units of demand

11.When considering the role of IT in transportation, it can assist in


A) identification of optimal routes by minimizing costs subject to delivery constraints
B) optimal fleet utilization
C) GPS applications
D) all of the above

12. Which of the following, enables management to visualize the process, point to problems, and focus the direction
of its lean transformation?
A) statistical process map
B) value stream map
C) lean six sigma map
D) statistical process control chart

13. Regarding inventory performance measures, "average inventory"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is a high level metric that includes inventories, accounts payable, and receivables
D) should not be averaged over time but over a specified number of units of demand

14. When considering the role of IT in transportation, it can assist in


A) identification of optimal routes by minimizing costs subject to delivery constraints
B) optimal fleet utilization
C) GPS applications
D) all of the above

15. The transportation participants that prevent abuse of monopoly power, promote fair competition, balance
environmental, energy, and social concerns in transportation are the
A) shippers
B) carriers
C) transportation policy makers
D) infrastructure owners and operators

16. When considering warehouse activities, accepting responsibility for items from an adjacent factory or outside
source, routinely assuring the identity and acceptability regarding count and condition, and performing in-depth
inspection if required, describes
A) identifying an item
B) assembling the shipment
C) operating an information system
D) receiving an item
17. The use of computer systems to assist in the creation, modification, analysis, or optimization of a design along
with the use of computer software to control machine tools and related machinery in the manufacturing of work-
pieces, describes
A) CAD/CAM
B) CMM
C) FMS
D) CNC

18. General purpose equipment and skilled personnel, high degree of product flexibility, typically high costs and low
equipment utilization, and product flows may vary considerably making planning and scheduling a challenge, are
characteristics of which type of manufacturing facility layout strategy?
A) Product
B) Repetitive
C) Process
D) Pipeline

19. The number of tires needed to be used as replacement items for next year
A) depends on the number of miles the car is to be driven
B) must be forecasted
C) can be calculated
D) all of the above

20. A company's competitive strategy


A) defines the set of customer needs that it seeks to satisfy through its products and services.
B) specifies the portfolio of new products that it will try to develop.
C) specifies how the market will be segmented and how the product will be positioned, priced, and promoted.
D) determines the nature of procurement and transportation of materials as well as manufacture and distribution of the
product.

21. Satisfiers, dissatisfiers, exciters/delighters are


A) categories of features to help understand investors
B) categories of features to help understand suppliers
C) categories of features to help understand customers
D) categories of features to help understand technology

22. The time required to purchase, produce, or assemble an item is known as


A) wait time
B) delay time
C) operations time
D) lead time

23. A Statistical Process Control Chart


A) shows the performance and the variation of a process or some quality or productivity indicator over time in a
graphical fashion that is easy to understand and interpret.
B) is a plot of the relationship between two numerical variables that supplies the data to confirm a hypothesis that two
variables are related.
C) is a simple graphical method for presenting a chain of causes and effects and for sorting out causes and organizing
relationships between variables.
D) displays the relative importance of problems in a simple visual format and helps a team focus on causes that have the
greatest impact.
24. This forecasting technique is used when no trend is involved and it is a series of "means"?
A) executive opinion
B) regression
C) moving average
D) market survey

25. Inventory, over-production, waiting time, movement, poor processing, inefficient work methods, and defects are
classified as waste under
A) Six Sigma
B) Lean
C) Statistical Process Control
D) PDCA (Plan, do, check, act

26. When considering warehouse activities, obtaining items from storage and transporting items to the assembly
area, describes
A) picking items per order
B) assembling the shipment
C) operating an information system
D) identifying an item

27. Regarding inventory performance measures, "fill rate"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is the ratio of the average inventory to either the cost of goods sold or sales
D) should not be averaged over time but over a specified number of units of demand

28. Using inventories to absorb variations in demand; accommodating changes by varying workforce size; using part-
timers, overtime, or idle time to absorb changes; using subcontractors and maintaining a stable workforce; and using
promotions or other factors to influence demand, are examples of
A) aggregate planning strategies
B) techniques to optimize inventory utilization
C) secondary forecasting performance measures
D) inter-disciplinary SKU level replacement techniques

29. The average amount of inventory used to satisfy demand between receipts of supplier shipments is referred to as
A) cycle inventory.
B) safety inventory.
C) anticipation inventory.
D) in-transit
30. Sourcing is
A) identifying the cause of defect.
B) establishing causation regarding a parameter change.
C) analyzing and assessing proposed changes prior to implementation.
D) the set of business processes required to purchase goods and services

31. The computer to computer exchange of routine business documents, in a standard format, utilizing special
software is the description of
A) Flexible Manufacturing System (FMS)
B) Electronic Data Interchange (EDI)
C) Coordinate Measuring Machine (CMM)
D) Radio Frequency Identification Device (RFID)
32. A structured improvement process which forces teams to use data to confirm the nature and extent of the
problem, identify true causes of problems, find solutions that evidence shows are linked to the causes, and establish
procedures for maintaining the solutions even after the project is done, is the description of the
A) PDCA (Plan, Do, Check, Act) cycle, also known as the Deming cycle
B) Six Sigma program
C) WATTS (Which, Approach, Teaches, Total, Satisfaction) cycle
D) none of the above

33. Regarding inventory performance measures, "average inventory"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is a high level metric that includes inventories, accounts payable, and receivables
D) should not be averaged over time but over a specified number of units of demand

34. When considering warehouse activities, assigning SKU part numbers and recording quantity
received, describes
A) picking items per order
B) assembling the shipment
C) operating an information system
D) identifying an item

35. Tires to be used for replacement items for your car would be an example of what type of demand?
A) dependent
B) convergent
C) divergent
D) independent

36.*** Regarding purchased goods, goods used to support the operations of a firm are referred to as
A) dispersed goods.
B) divergent goods.
C) indirect goods.
D) randomized.

37. Which forecasting technique is thought to be somewhat cost effective and efficient and is thought of as a good
starting point?
A) naïve forecasting
B) moving average
C) weighted moving average
D) exponential smoothing

38.Buyback Contracts, Revenue-Sharing Contracts, and Quantity Flexibility Contracts are all examples of which type of
contract?
A) Contracts to Coordinate Supply Chain Costs
B) Contracts to Increase Agent Effort
C) Contracts for Product Availability and Supply Chain Profits
D) Contracts to Induce Performance Improvement
39. Project approval by top management is needed, payback threshold is established, project approach is used, and a
structured improvement process is followed is an overview description of which improvement program?
A) Six Sigma program
B) Lean
C) Statistical Process Control
D) PDCA (Plan, do, check, act), also known as the Deming cycle

40. Which of the following, enables management to visualize the process, point to problems, and focus the direction
of its lean transformation?
A) statistical process map
B) value stream map
C) lean six sigma map
D) statistical process control chart

41.Which of the following describes the time required to purchase an item?


A) the time between the recognition of a need and the availability of the item for production
B) standard hours
C) the sum of the order, wait, move, setup, store, and run times
D) none of the above
42. The time required to purchase, produce, or assemble an item is known as
A) wait time
B) delay time
C) operations time
D) lead time

43. Accuracy of this item, in the area of 99%, is absolutely required for MRP (or any dependent demand system) to
operate correctly.
A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

44. Facilities often organized as assembly lines, characterized by modules with parts and assemblies made previously,
modules may be combined for many output options, and with less flexibility than process-focused facilities but more
efficient, are characteristics of which type of manufacturing facility layout strategy?
A) Product
B) Repetitive
C) Process
D) Pipeline

45. It provides product structure


A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

46. This forecasting technique is used when no trend is involved and it is a series of "means"?
A) executive opinion
B) regression
C) moving average
D) market survey
47. Which of the following, enables management to visualize the process, point to problems, and focus the direction
of its lean transformation?
A) statistical process map
B) value stream map
C) lean six sigma map
D) statistical process control chart

48. The ability to meet a very high service level


A) is a characteristic of an efficient supply chain
B) is a characteristic of a continuous collaborative supply chain
C) is a characteristic of a balanced supply chai
D) is a characteristic of a responsive supply chain

49. Which of the following specifies what is to be made and when, is the result of the production planning process,
and is established in terms of specific products?
A) Master Production Schedule
B) Master Computerized Schedule
C) Manufacturing Resource Planning
D) Material Requirements Planning

50.The inventory that is built up to counter predictable variability in demand is called


A) cycle inventory.
B) safety inventory.
C) anticipation inventory.
D) in-transit.

51. A company's supply chain strategy is driven by


A) the company's marketing strategy.
B) the company's competitive strategy.
C) the company's product development strategy.
D) the company's accounts payable strategy.

52. The number of tires needed to be used as replacement items for next year
A) depends on the number of miles the car is to be driven
B) must be forecasted
C) can be calculated
D) all of the above

53. This forecasting technique is used when no trend is involved and it is a series of "means"?
A) executive opinion
B) regression
C) moving average
D) market survey

54. Regarding inventory performance measures, "fill rate"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is the ratio of the average inventory to either the cost of goods sold or sales
D) should not be averaged over time but over a specified number of units of demand

55. The number of tires needed to be used as replacement items for next year
A) depends on the number of miles the car is to be driven
B) must be forecasted
C) can be calculated
D) all of the above

56. A Pareto Chart


A) shows the performance and the variation of a process or some quality or productivity indicator over time in a
graphical fashion that is easy to understand and interpret.
B)is a plot of the relationship between two numerical variables that supplies the data to confirm a hypothesis that two
variables are related.
C) is a simple graphical method for presenting a chain of causes and effects and for sorting out causes and organizing
relationships between variables.
D) displays the relative importance of problems in a simple visual format and helps a team focus on causes that have the
greatest impact.

57. A Scatter Diagram


A) shows the performance and the variation of a process or some quality or productivity indicator over time in a
graphical fashion that is easy to understand and interpret.
B) is a plot of the relationship between two numerical variables that supplies the data to confirm a hypothesis that two
variables are related.
C) is a simple graphical method for presenting a chain of causes and effects and for sorting out causes and organizing
relationships between variables.
D) displays the relative importance of problems in a simple visual format and helps a team focus on causes that have the
greatest impact.

58. The advantage a company has in attracting new customers and defending against the loss of current customers to
competitors is known as
A) cumulative advantage
B) continuous advantage
C) competitive advantage
D) customer advantage

59. The manufacturing strategy referred to "Assemble-to-order" would be described as


A) holding items in stock for immediate delivery, thereby minimizing customer delivery times.
B) producing a wide variety of products from relatively few assemblies and components after the customer orders are
received.
C) used by manufacturers that make products to customer specifications in low volume.
D) a term for a line process that uses the make-to-stock strategy.

60. End items for a consumer are an example of what type of demand?
A) dependent
B) convergent
C) divergent
D) independent

61. The supplier being responsible for all decisions regarding inventories of supplier product at their customer's
location is known as
A) Continuous replenishment program (CRP)
B) Vendor managed inventory (VMI)
C) Collaborative partnering (CP)
D) Associative managed replenishment (AMP)
62. Accuracy of this item, in the area of 99%, is absolutely required for MRP (or any dependent demand system) to
operate correctly.
A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

63. Regarding MRP, when determining the gross requirements, the process continues through the entire BOM one
level at a time - often called the
A) expansion
B) expulsion
C) explosion
D) exhaustion

64.Regarding warehouses, the methodology utilized such that materials are moved directly from receiving to shipping
and not placed in storage in the warehouse is known as
A) job lot storage
B) lot-docking
C) cross docking
D) SKU storage

65. Items such as "Disaggregation breaks the plan down into greater detail" and "Disaggregation results in a master
production schedule (MPS)" or "Decisions are made at a product family (not SKU) level" are characteristics of
A) cross planning
B) aggregate planning
C) vendor managed planning
D) moving average planning

66. Components for an end item are an example of what type of demand?
A) dependent
B) convergent
C) divergent
D) independent

67. The use of computer systems to assist in the creation, modification, analysis, or optimization of a design along
with the use of computer software to control machine tools and related machinery in the manufacturing of work-
pieces, describes
A) CAD/CAM
B) CMM
C) FMS
D) CNC

68.Which of the following specifies what is to be made and when, is the result of the production planning process,
and is established in terms of specific products?
A) Master Production Schedule
B) Master Computerized Schedule
C) Manufacturing Resource Planning
D) Material Requirements Planning
69.General purpose equipment and skilled personnel, high degree of product flexibility, typically high costs and low
equipment utilization, and product flows may vary considerably making planning and scheduling a challenge, are
characteristics of which type of manufacturing facility layout strategy?
A) Product
B) Repetitive
C) Process
D) Pipeline
70.Which aggregate planning strategy maintains stable machine capacity and workforce levels with a constant output
rate?
A) Level strategy
B) Chase strategy
C) Smoothing strategy
D) Optimization strategy

71.*** Regarding purchased goods, the focus for components used to make finished goods should
A) be on improving coordination and visibility with supplier
B) be on decreasing the transaction cost for each order
C) A. and B. above
D) none of the above

72. When considering the role of IT in transportation, it can assist in


A) identification of optimal routes by minimizing costs subject to delivery constraints
B) optimal fleet utilization
C) GPS applications
D) all of the above

73. Regarding inventory performance measures, "inventory turns"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is the ratio of the average inventory to either the cost of goods sold or sales
D) should not be averaged over time but over a specified number of units of demand

74.The inventory that is built up to counter predictable variability in demand is called


A) cycle inventory.
B) safety inventory.
C) anticipation inventory.
D) in-transit.

75.The desired probability of not running out of stock in any one ordering cycle is
A) the WMA (Weighted Moving Average)
B) the EOQ (Economic Ordering Quantity)
C) the CSL (Cycle Service Level)
D) the DPQ (Desired Probability Quotient)

76.When considering warehouse activities, accepting responsibility for items from an adjacent factory or outside
source, routinely assuring the identity and acceptability regarding count and condition, and performing in-depth
inspection if required, describes
A) identifying an item
B) assembling the shipment
C) operating an information system
D) receiving an item

77. Facilities often organized as assembly lines, characterized by modules with parts and assemblies made previously,
modules may be combined for many output options, and with less flexibility than process-focused facilities but more
efficient, are characteristics of which type of manufacturing facility layout strategy?
A) Product
B) Repetitive
C) Process
D) Pipeline

78.The desired probability of not running out of stock in any one ordering cycle is
A) the WMA (Weighted Moving Average)
B) the EOQ (Economic Ordering Quantity)
C) the CSL (Cycle Service Level)
D) the DPQ (Desired Probability Quotient)

79. Which of the following are ordering/set-up costs?


A) Catalog prices
B) Purchase or production order preparation
C) Difference between catalog prices and quantity discounts
D) none of the above

80. Regarding inventory performance measures, "inventory turns"


A) is the fraction of inventory older than a specified obsolescence date
B) should be measured in units, days of demand, and financial value
C) is the ratio of the average inventory to either the cost of goods sold or sales
D) should not be averaged over time but over a specified number of units of demand

81.A Statistical Process Control Chart


A) shows the performance and the variation of a process or some quality or productivity indicator over time in a
graphical fashion that is easy to understand and interpret.
B) is a plot of the relationship between two numerical variables that supplies the data to confirm a hypothesis that two
variables are related.
C) is a simple graphical method for presenting a chain of causes and effects and for sorting out causes and organizing
relationships between variables.
D) displays the relative importance of problems in a simple visual format and helps a team focus on causes that have the
greatest impact.

82. Which of the following describes the time required to purchase an item?
A) the time between the recognition of a need and the availability of the item for production
B) standard hours
C) the sum of the order, wait, move, setup, store, and run times
D) none of the above

83. Considering MRP management, pre-requisites to operational success are


A) the most expensive software package available
B) the most expensive consultants to facilitate the implementation
C) A. and B. above
D) Adequate staffing and accurate records
84. Buyback Contracts, Revenue-Sharing Contracts, and Quantity Flexibility Contracts are all examples of which type
of contract?
A) Contracts to Coordinate Supply Chain Costs
B) Contracts to Increase Agent Effort
C) Contracts for Product Availability and Supply Chain Profits
D) Contracts to Induce Performance Improvement

85. From a supply chain perspective, sustainability


A) should be considered just during the design stage of the product life cycle
B) should be considered during all of the stages of the product life cycle
C) should be considered just during the production stage of the product life cycle
D) should be considered just during the destruction stage of the product life cycle

86. Satisfiers, dissatisfiers, exciters/delighters are


A) categories of features to help understand investors
B) categories of features to help understand suppliers
C) categories of features to help understand customers
D) categories of features to help understand technology

87. MRP is a computerized information system developed specifically to help manufacturers manage dependent
demand inventory and schedule replenishment orders. Which of the following are inputs to it?
A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

88. ***Replenishment lead time, on-time performance, supply flexibility, supply quality, in-bound transportation
cost, pricing terms, design collaboration capability, and supplier viability, are examples of
A) potential supplier assessment factors
B) mandatory supplier assessment factors
C) exclusions from supplier assessment factors
D) none of the above

89. The transportation participants that prevent abuse of monopoly power, promote fair competition, balance
environmental, energy, and social concerns in transportation are the
A) shippers
B) carriers
C) transportation policy makers
D) infrastructure owners and operator

90. When the receipt of materials, parts, or finished goods exceeds their disbursement
A) then inventory equal to the economic ordering quantity(EOQ) is created
B) then inventory is depleted
C) then inventory equal to master production schedule(MPS) is created
D) then inventory is created

91. Record accuracy


A) divides inventory into three classes based on annual dollar volume
B) results in items being counted and records updated on a periodic basis
C) is necessary to make precise decisions about ordering, scheduling, and shipping
D) is also known as EOQ

92. Sales order fulfillment allow suppliers to


A) assign inventory based on the priority level.
B) attach and review service levels during order entry.
C) assign partial order quantities based on customer service level agreements.
D) all of the above

93. Which of the following are ordering/set-up costs?


A) Catalog prices
B) Purchase or production order preparation
C) Difference between catalog prices and quantity discounts
D) none of the above

94.*** Regarding purchased goods, goods used to support the operations of a firm are referred to as
A) dispersed goods.
B) divergent goods.
C) indirect goods.
D) randomized.

95. Tires used in the assembly of a car would be an example of what type of "demand"?
A) dependent
B) convergent
C) divergent
D) independent
96. the number of tires needed to be used as replacement items for next year
A) depends on the number of miles the car is to be driven
B) must be forecasted
C) can be calculated
D) all of the above

97. All customer orders that have not shipped. Includes past due, current, and future orders
A) Backlog
B) Backorder
C) Backwater
D) None of the above
98. Accuracy of this item, in the area of 99%, is absolutely required for MRP (or any dependent demand system) to
operate correctly.
A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

99. Those characteristics that get potential customers to consider buying your products and services.
A) Order initiation
B) Order winners
C) Order qualifiers
D) Order profiles

100. Which forecasting technique is thought to be somewhat cost effective and efficient and is thought of as a good
starting point?
A) naïve forecasting
B) moving average
C) weighted moving average
D) exponential smoothing

101. When the disbursement of materials, parts, or finished goods exceeds their receipt
A) then inventory equal to the economic ordering quantity(EOQ) is created
B) then inventory is depleted
C) then inventory equal to master production schedule(MPS) is created
D) then inventory is created
102.Sales order fulfillment allow customers to
A) assign inventory based on the priority level.
B) attach and review service levels during order entry.
C) assign partial order quantities based on customer service level agreements.
D) all of the above

103.Record accuracy
A) divides inventory into three classes based on annual dollar volume
B) results in items being counted and records updated on a periodic basis
C) is necessary to make precise decisions about ordering, scheduling, and shipping
D) is also known as EOQ

104.The use of computer systems to assist in the creation, modification, analysis, or optimization of a design along
with the use of computer software to control machine tools and related machinery in the manufacturing of work-
pieces, describes
A) CAD/CAM
B) CMM
C) FMS
D) CNC

105. Considering MRP management, pre-requisites to operational success are


A) the most expensive software package available
B) the most expensive consultants to facilitate the implementation
C) A. and B. above
D) Adequate staffing and accurate records

106. A past due order for an item with insufficient inventory or some other problem.
A) Backlog
B) Backorder
C) Backwater
D) None of the above

107.Pull production, efficient layout and standardized work, cross-trained workforce, close supplier relationships, and
continuous improvement are characteristics of
A) Six Sigma
B) Lean
C) Statistical Process Control
D) PDCA (Plan, do, check, act)

108. Replenishment lead time, on-time performance, supply flexibility, supply quality, in-bound transportation cost,
pricing terms, design collaboration capability, and supplier viability, are examples of
A) potential supplier assessment factors
B) mandatory supplier assessment factors
C) exclusions from supplier assessment factors
D) none of the above

109. A "Control chart" would typically be utilized during which step of DMAIC process?
A) Define
B) Measure
C) Anticipate
D) Control

110. Tires used in the assembly of a car would be an example of what type of "demand"?
A) dependent
B) convergent
C) divergent
D) independen

111. A list of components, ingredients, and materials needed to make a product is the
A) Master Production Schedule (MPS)
B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

112. Accuracy of this item, in the area of 99%, is absolutely required for MRP (or any dependent demand system) to
operate correctly.

A) Master Production Schedule (MPS)


B) Bill of Materials (BOM)
C) Inventory Records
D) all of the above

113.The ability to build highly innovative products


A) is a characteristic of an efficient supply chain
B) is a characteristic of a capacity optimized supply chain
C) is a characteristic of a balanced supply chain
D) is a characteristic of a responsive supply chain

114. Using inventories to absorb variations in demand; accommodating changes by varying workforce size; using part-
timers, overtime, or idle time to absorb changes; using subcontractors and maintaining a stable workforce; and using
promotions or other factors to influence demand, are examples of
A) aggregate planning strategies
B) techniques to optimize inventory utilization
C) secondary forecasting performance measures
D) inter-disciplinary SKU level replacement Techniques

115. The advantage a company has in attracting new customers and defending against the loss of current customers
to competitors is known as
A) cumulative advantage
B) continuous advantage
C) competitive advantage
D) customer advantage

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