Sunrisefamilyguidetomicrosoftteams 2020 Final

Family Guide
to
Microsoft Teams
Everything your student needs to know to get started with online learning.
Dear families,
We hear you. Your involvement in your student’s

education is more important than ever. On top of
juggling work and personal responsibilities and
ensuring that your family stays safe and healthy,
you’re now assisting with remote learning. You
have a lot on your plate.
We’re here to help. This guide will cover how to

set up and get started using Microsoft Teams so
that your student can continue learning and
connecting with their teacher and class. You’ll
learn why 75 million people around the world
choose Microsoft Teams every day.
Ask us anything..If you have questions,

comments, or suggestions about this guide,
please fill out this form:
Help form
Table of Contents
Chapter 1: Get Started with Teams
1. Sign into Teams online
2. Download Teams on desktop
3. Download Teams on mobile device
Chapter 2: How to help your student use Teams
1. Finding class teams
2. View and turn in assignments
3. Attend a virtual class
4. Find grades
5. Chat with teachers
Chapter 3: FAQ & Troubleshooting
1. My student’s login isn’t working.
2. My student’s assignments are missing.
3. My student missed a class—what now?
4. What if I have more than one student using Teams?
5. What do I do if we have low internet bandwidth?
6. Audio troubleshooting
7. Additional resources
8. Link to a Help Form
Chapter 1
Get started with Teams

3. Download Teams on mobile device
Go to Office.com and click Sign In.

[email protected]
Sign in with your student’s school

or work account. (This is how your
student logs into their computer
at school.)
[email protected]
Enter your student’s school password.

Select the Teams application
to start using Teams online.
You’re ready to use Teams!
Rather work on your desktop? Click

this icon to download Teams. Jump to
instructions for Windows or Mac
.
Windows: Find Teams file in
Downloads folder. Double-click
to launch.
Mac: Find Teams file in
Downloads folder. Double-click
to launch.
3. Download Teams on mobile app
[email protected]
The app will ask you to allow notifications. Click Allow.
Notifications will send an alert to your mobile device when

something important is going on in your student’s class, like a
class meeting, new assignments, or important announcement.
You can adjust this in Settings.
The app will also ask you to allow microphone access. Click OK.
Microphone access may enable your student to participate in

class discussions with the mobile device.
You can adjust this in Settings.

Review welcome screens
and click Got it.
Chapter 2
How to help your student use Teams

4. Find grades
5. Chat with teachers and classmates
After selecting your student’s class,
you’ll see channels that the teacher
has created. These might be subjects,
units, or other labels.
Assignments can be viewed and submitted many ways on Teams. Here are some common options.
Option #1:To view all assignments,

go to the General channel & select
the Assignments tab.
To upload work, select + Add work.
Upload file from your device,
OneDrive, Teams, or a link. Let’s
upload from device for this example.
Select file and click Open.
Click Done—but you’re not done yet.
Click Turn in to submit
assignment.
An animation will signal that
the assignment has been
submitted.
Alternate option for
submitting assignments: Select
Assignments in the left panel.
Select a class.
Select assignment.
To upload work, select + Add work.
Let’s upload from OneDrive for
this example. Click desired folder
to find assignment.
Select a file and click Attach.
Click Turn in to submit assignment.
An animation will signal that the
assignment as been turned in.
Another option for turning
in assignments: View
assignments from the Posts
tab in the General channel.
To upload work, select + Add work .
Proceed as shown in previous slides.
Click Join.
4. Find grades (if this option is being used by the teacher)
Select the Grades tab in

the General channel to
view status and grades
for assignments.
5. Chat with teachers and classmates
Start a chat by clicking on Chat in

the left panel.
Write your message in the white
box and click the send icon.
FAQ & Troubleshooting
1. My student’s login isn’t working.
3. My student missed a class—what now?
4. What if I have more than one student using
Teams on one device?
5. What do I do if we have low internet
bandwidth?
6. Audio troubleshooting
7. Additional resources
8. Link to Help Form
1. My student’s login isn’t
working.
The login information may

not be accurate or there
might be some other issues
with the accounts in your
student's school. Contact
your student’s teacher or
school district with questions.
Check the Assignments tab. If you don’t see

any assignments, have your student email
the teacher.
3. My student missed a class
—what now?
1. Read any new posts in the

class team channel.
2. Check for a recording of the
class meeting in the team
channel and watch the
meeting.
3. Check in with the teacher for
additional information.
4. What if I have more than one student
using Teams on one device?
Each student is able to log in to their own

Teams account with their unique username
and password.
When one student is done with their Teams

work, click on their icon in the top-right
corner and select Sign out. The next
student can then log in.
You can also create
multiple accounts (also
called profiles) in the
new Edge browser.
5. We are experiencing low internet
bandwidth. What can we do?
You can still use Teams when internet

bandwidth is low. Teams will work to
reduce the amount of video streams
automatically.
You can try limiting video usage

during live class sessions. Have your
student turn on the camera at the
beginning of the session to say hello,
or have your student only use the
camera when they are speaking.
You can also turn off incoming video
when bandwidth is low.
Click on the “. . .” (More Options) and

select Turn off incoming video.
6. Audio troubleshooting: The
teacher can’t hear my student, or my
student can’t hear the teacher.
If people in a class meeting can't hear

your student, they might be muted or
the microphone setting might be
incorrect.
Click the microphone icon to turn the

mute button on/off.
To change your speaker or
microphone settings in a
meeting, select the “. . .”
(More Options) button
from the toolbar. Click
Device settings.
Select the speakers
and microphone you
wish to use.
Additional resources
Help your student successfully navigate online learning through time management, communication, study habits,
and motivation best practices:
Tips for successful online learning
Find support articles and troubleshooting

assistance:
Microsoft Teams support center
Link to Help Form
Guide adapted with permission from River East School Division September 2020

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Family Guide

We hear you. Your involvement in your student’s

We’re here to help. This guide will cover how to

Ask us anything..If you have questions,

Get started with Teams

Go to Office.com and click Sign In.

Sign in with your student’s school

Enter your student’s school password.

Rather work on your desktop? Click

Notifications will send an alert to your mobile device when

You can adjust this in Settings.

Microphone access may enable your student to participate in

You can adjust this in Settings.

How to help your student use Teams

Option #1:To view all assignments,

Select the Grades tab in

Start a chat by clicking on Chat in

The login information may

Check the Assignments tab. If you don’t see

1. Read any new posts in the

Each student is able to log in to their own

When one student is done with their Teams

You can still use Teams when internet

You can try limiting video usage

Click on the “. . .” (More Options) and

If people in a class meeting can't hear

Click the microphone icon to turn the

Tips for successful online learning

Find support articles and troubleshooting

Microsoft Teams support center

Link to Help Form

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