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    Merrita Francis Resume

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    Merrita Francis is an experienced hospitality professional seeking a new opportunity. She has over 8 years of experience in customer service roles. Her qualifications include a diploma in hospitality management, proficiency with POS systems and Microsoft Office, and strong communication, organization, and problem-solving skills. Her work history includes roles as a senior front desk agent at a hotel and hostess at a steakhouse. She is currently pursuing further education in event planning management.

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    Merrita Francis Resume

    Uploaded by

    api-534828135
    41 views2 pages
    Merrita Francis is an experienced hospitality professional seeking a new opportunity. She has over 8 years of experience in customer service roles. Her qualifications include a diploma in hospitality management, proficiency with POS systems and Microsoft Office, and strong communication, organization, and problem-solving skills. Her work history includes roles as a senior front desk agent at a hotel and hostess at a steakhouse. She is currently pursuing further education in event planning management.

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    Merrita Francis is an experienced hospitality professional seeking a new opportunity. She has over 8 years of experience in customer service roles. Her qualifications include a diploma in hospitality management, proficiency with POS systems and Microsoft Office, and strong communication, organization, and problem-solving skills. Her work history includes roles as a senior front desk agent at a hotel and hostess at a steakhouse. She is currently pursuing further education in event planning management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    41 views2 pages

    Merrita Francis Resume

    Uploaded by

    api-534828135
    Merrita Francis is an experienced hospitality professional seeking a new opportunity. She has over 8 years of experience in customer service roles. Her qualifications include a diploma in hospitality management, proficiency with POS systems and Microsoft Office, and strong communication, organization, and problem-solving skills. Her work history includes roles as a senior front desk agent at a hotel and hostess at a steakhouse. She is currently pursuing further education in event planning management.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    MERRITA FRANCIS

    (647)830-7497 [email protected]

    Professional Summary
    An accomplished motivated young professional looking to share my experience with an
    organization. I come equipped with the right tools for the job, and possess the necessary skills
    to apply all my experience to any task required.

    HIGHLIGHT OF QUALIFICATIONS:
     Post-secondary diploma in Hospitality Management
     Over 8 years of extensive experience working in customer service
     Ability to facilitate groups, de-escalate situations on a daily basis
     Highly motivated with the capacity to work well independently as well as on teams
     Superior communication skills, both oral and written
     Strong interpersonal skills with the proven ability to work well with people of diverse
    social identities
     Proficient in Microsoft Office, internet research and basic data management
     Ability to learn new skills and concepts with minimal supervision
     Capable of working under pressure, handling multiple tasks and tight deadlines
     Excellent organization skills with an extensive attention to detail
     Ability to work flexible hours and effectively in a team environment

    Skills
    POS systems expert with both Credit and Debit card processing abilities
    Quick learner with employee relations background
    Organized and detailed cash handling and management skills
    Extensive computer knowledge with internet explorer, Mac, Opera, HotSOS
    People-oriented with strong interpersonal and organization skills

    WORK HISTORY

    Senior Front Desk Agent Sept. 2017 – Sept. 2020


    Intercontinental Toronto Centre
     Respond to customer inquiries and provide appropriate solutions and alternatives
     Utilize a variety of resources to research customer requests to deliver valuable solutions
    and customized recommendations depending on the group or guest
     Respond to customer complaints and took time in seeking out a viable solution
     Verify correct credit card information by contacting various financial institutions and
    setting up 3rd party billing
     Cross check resume billing details, alerts and set up routing and traces for each
    department in the hotel
     Register and assign correct rooms to guests, issue room keys discreetly and familiarize
    guest with all services the hotel has to offer
    [Type text]

     Settle and collect final payment for room accommodation and any incidental charges
     Respond to inquiries from current and future guests requiring information about
    ongoing/upcoming meetings, reserved rooms, and events going on in the Metro
    Toronto Convention Centre
     Check and adjust rate codes and ensure rate codes and vouchers are set up accurately
    prior to guest arrival
     Train and lead new hires thoroughly through training manual
     Market memberships to potential new members to improve overall loyalty scores
     Answer and return phone calls and emails in a timely manner

    Hostess Jan. 2020 – April. 2020


    Ruth’s Chris Steakhouse
     Answer the phone in a prompt and professional manner
     Track station assignments and seating rotation, while managing the flow of customers
     Ensure guests are greeted in a friendly and courteous manner
     Inform each guest of current promotions, the manager on duty and who would be
    serving them for the evening
     Set up tables for groups, birthdays, anniversaries, etc.
     Book reservations accurately over the phone, through email and in person
     Assist with cleaning, stocking, folding napkins, arranging silverware, etc.

    Front Desk Coordinator Jan. 2014 – Jul. 2016


    BlowDry Lounge
     Tracked statistics for reports to monitor monthly activity.
     Supervised and maintained salon and spa area while handling phone calls, emails and
    fax
     Greeted new and return customers while informing them about ongoing promotions
     Processed and balanced all transactions through assigned register; including checks,
    register receipts, cash, debit and credit payments
     Designed monthly newsletters to maximize client interest
     Organize staff outings
     Ordered supplies and kept detailed logs of inventory
     Managed social media page by providing answers and providing daily suggestions and
    guidance to help optimize content across different platforms
     Conduct assessments to help identify specific needs, strengths and barriers from clients
    in order to create an effective action plan to achieve future demands

    Education
    Event Planning Management: George Brown College – 2016
    Pre-Health Sciences: Durham College - Present

    References Available Upon Request

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