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    Samantha Nicholas: Mobile: E-Mail

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    Mahesh G. Shastry
    This document contains a summary of Samantha Nicholas's professional experience and qualifications. She has over 10 years of experience in customer service roles, most recently as a front desk officer at GEMS International School in Dubai. Her skills include resolving customer conflicts, office administration, and proficiency with Microsoft Office. She holds a BA in English and seeks a role that utilizes her strong communication abilities and experience handling customer inquiries.

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    Samantha Nicholas: Mobile: E-Mail

    Uploaded by

    Mahesh G. Shastry
    26 views2 pages
    This document contains a summary of Samantha Nicholas's professional experience and qualifications. She has over 10 years of experience in customer service roles, most recently as a front desk officer at GEMS International School in Dubai. Her skills include resolving customer conflicts, office administration, and proficiency with Microsoft Office. She holds a BA in English and seeks a role that utilizes her strong communication abilities and experience handling customer inquiries.

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    Resume of Samantha for review

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    Samantha

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    This document contains a summary of Samantha Nicholas's professional experience and qualifications. She has over 10 years of experience in customer service roles, most recently as a front desk officer at GEMS International School in Dubai. Her skills include resolving customer conflicts, office administration, and proficiency with Microsoft Office. She holds a BA in English and seeks a role that utilizes her strong communication abilities and experience handling customer inquiries.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views2 pages

    Samantha Nicholas: Mobile: E-Mail

    Uploaded by

    Mahesh G. Shastry
    This document contains a summary of Samantha Nicholas's professional experience and qualifications. She has over 10 years of experience in customer service roles, most recently as a front desk officer at GEMS International School in Dubai. Her skills include resolving customer conflicts, office administration, and proficiency with Microsoft Office. She holds a BA in English and seeks a role that utilizes her strong communication abilities and experience handling customer inquiries.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SAMANTHA NICHOLAS

    Mobile: +971 58 166 5573


    +971 54 546 5406
    E-mail: [email protected]

    Customer service oriented, self-motivated with extensive experience in resolving


    conflict with customers. Through and attentive to detail in all professional matters.
    Proficient in office management, record-keeping software as well as Microsoft Office.

    STRENGTHS
     Familiarity with office Organization and optimization techniques.
     High degree of multi-tasking and time management capability.
     Excellent written and verbal communication skills.
     Integrity & Professionalism.
     Proficiency in MS Office.

    QUALIFICATIONS

    PRE-UNIVERSITY
    BA in English
    CAREER HIGHLIGHTS

     Ensuring effective communications between Institution and parents, students, teachers.


     Answering phone calls and emails, welcome visitors, and
     Support teaching and administrative staff by providing information to students and
    parents.
     Handling customer complaints in calm, cool and professional manners.
     Answering phones professionally, courteously and promptly. Follow-ups and satisfying
    queries.
     Communicate with customers regarding promotions and schemes launched for mutual
    benefits.
     Managing conflicts and challenging situations.
     Dealing with the processing returns and refunds as required in line with company
    procedures Agencies and corporate customers for relevant queries.

    EMPLOYMENT HISTORY

    1) GEMS Int’l School, Dubai | UAE


    03/2018 – till date
    Front Desk Officer
    2) Spark Productions
    Secretary Administrative Assistant
    03 /2012 – 06/2017
    3) Spirit Airlines |India
    Customer Service Officer
    07/2017 – 12/2017
    4) ComX Technologies | India
    Customer Service Officer
    07/2008 – 02/2012
    CURRENT JOB ROLE

     Ensuring effective communications between Institution and parents, students, teachers.


     Answering phone calls and emails, welcome visitors, and
     Support teaching and administrative staff by providing information to students and
    parents.
     Handling customer complaints in calm, cool and professional manners.
     Answering phones professionally, courteously and promptly. Follow-ups and satisfying
    queries.
     Communicate with customers regarding promotions and schemes launched for mutual
    benefits.
     Managing conflicts and challenging situations.
     Dealing with the processing returns and refunds as required in line with company
    procedures Agencies and corporate customers for relevant queries.

    PROVEN JOB ROLE


     Answering phone calls and redirect them when necessary.
     Managing the daily weekly monthly agenda and arrange new meetings and
    appointments.
     File and update contact information of Employees, |Customers, Suppliers and external
    partners.
     Develop and maintain a filing system.
     Check frequently the levels of office supplies and place appropriate orders.
     Make travel arrangements.
     Document expenses and hand in reports.

    PERSONAL DETAILS
    Nationality : Indian
    Date of Birth : 4/07/1984
    Marital Status : Married
    Visa Status : Employment Visa

    Date: SAMANTHA NICHOLAS

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