B2B Marketing: Objective

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B2B Marketing

Program : MBA Class of : 2011


Credit : 3 Sessions : 33
Course Code : SL MM 603

Objective
This course is designed for any student aspiring to develop a greater understanding of Business markets and derived
demand. The course focuses essentially upon
i). how to focus on Customers’ customer and What drivers the Business customers in this Pursuit
ii). how to identify and relate the marketing mix for Business markets.

REFERENCE BOOKS AUTHOR / PUBLICATION


Industrial Marketing Reder Brierty & Reder-PHI
Industrial Marketing IUP
Industrial Marketing : Analysis, Planning & Reeder, Robert R et al. Prentice-Hall, India
Control, 2nd e
Business Marketing Strategy –Concepts & Rangan, V. Kasturi et al. Irwin McGraw Hill -
Application 1995
Business Marketing Management: A Strategic Hutt / Speh – South Western Educational
View of Industrial and Organizational Markets Publishing
Business Marketing – A Global Perspective, 1st e Hayes / Jenster. Irwin/ McGraw-Hill - 1996
Business Marketing Malhotra, Naresh

Detailed Syllabus
Introduction: The Need to Study Industrial Marketing - Volume of Trade Linked to Industrial Markets - Indian and
the Global Scenario. Consumer versus Business markets. Business marketing environment Classification of
Business products
Demand Issues: Concepts of Derived Demand - Short Term and Long Term Demand Issues - - Nature of derived
demand, cross elastic demand, fluctuating demand, bull whip effect, inelastic demand, stimulating demand.
Economic Linkages to Demand Studies
Organizational Buying Behavior: Classification of business customers - Traders - Manufacturers - Service Buyer
- Systems Buyer. Buying decision process, buying situations, Buy grid, Buying center, Models of organizational
buying behavior. Government / public sector buying procedures .Buyer seller relationships Uncertainties, Types
buying orientation Types of Buyer seller relationships, managing relationships with suppliers, customers and
distributors, conflicts and resolutions. Strategic alliances with customers ,suppliers, competitors and government.
Industrial Marketing Intelligence: Assessing market opportunities. The marketing intelligence system, industrial
marketing research, research process, demand analysis.
Marketing Strategies: Formulation of Marketing Strategies for Industrial Products – Concept of strategic planning,
Role of marketing in strategic planning, Marketing strategies, planning process, tools for designing Business
marketing strategies Industrial Market Segmenting, Targeting and Positioning –Segmenting the business market,
criteria, Bases, Evaluating segments, targeting strategies, positioning. Nesting- a typical business market
segmentation process.
Product Decision in Industrial Marketing:
Make or Buy Decisions - Vendor Development and Management, Product Bundling, Product Revival. New product
development, First to market versus follower, initiatives, adoption and diffusion process.. New product testing in
business markets. Role of branding in Business markets
Pricing: Types, methods and strategies, factors affecting pricing, pricing across PLC, competitive bidding, Types
of discounts, Price negotiations, Leasing, Perspectives of contracts, Reverse Bidding (Online business auctions).
Value analysis, Total cost of ownership, Concepts of Cost, price, value, Profits and customer surplus. Importance of
pre tendering and tendering activities.
Business to Business Communication: The Media - Seminars - Trade Shows - Demonstration - Simulation. Role
of advertising as a major support to sales force and channel.
Managing Distribution: Managing Distribution Channel structure, design, intermediaries, selecting intermediaries,
managing relationships
Marketing of Services to Industrial Markets: Industrial Repairs & Services Marketing, Maintenance Services,
Annual Maintenance Contract, Outsourcing Servicing
Recent Developments in Industrial Marketing: Measuring Marketing Performance, e-Business for Industrial
Consumers, e-Supply chains in industrial markets.
Cases
Faculty will be handling eight or more cases
Industrial Designing in India: Waking up to the Global Demand
Intel - The Component Branding Saga
Bosch’s Initiatives to Avoid Inventory Buildup
‘Cost Erosion’ at Tata Motors
Information Technology Outsourcing at BBC
Danfoss’ Business Strategy in China
Qube: Market Development for Digital Cinema
CONCOR: No More a Monopoly
Microsoft’s Strategy for Small Businesses (A): The Innovative PR Campaign for MS Office Accounting 2007
Punj Lloyd: Marching Ahead at Brisk Pace; (B): Marketing MS Office Live
The Gujarat Government: Wooing Investors
SAP India Targets Small and Medium Businesses
TetraPak’s Packaging Innovations
Technology in Measuring Promotional Performance
Natureworks: Market Development for Bioplastics
Navman: The Resale Price Maintenance Controversy
NTPC – Reliance: Conflict Over Gas Supply
Hanover Messe: An Industrial Trade Fair
AMD – Channel Support Strategies
Corporate Catering by RKHS in India
Rolls-Royce – A Manufacturer at Your Service
Metaljunction.com: Redefining E-commerce Business in the Indian Industry
Source: Case Studies in Industrial Marketing
Suggested Schedule of Session
Topic No. of Sessions
Introduction (Including case discussion) 2
Demand Issues (Including case discussion) 2
Organizational Buying Behavior (Including case discussion) 5
Industrial Marketing Intelligence (Including case discussion) 3
Marketing Strategies (Including case discussion) 4
Product Decision (Including case discussion) 4
Pricing (Including case discussion) 3
Business to Business Communication (Including case discussion) 2
Managing Distribution (Including case discussion) 2
Marketing of Services (Including case discussion) 3
Recent Developments in Industrial Marketing (Including case discussion) 3
Total 33

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