Aspire m3581t
Aspire m3581t
Aspire m3581t
SERVICEGUIDE
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Copyright
© 2012 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
Conventions
The following conventions are used in this manual:
! WARNING:
Indicates a potential for personal injury.
! CAUTION:
Indicates a potential loss of data or damage to equipment.
+ IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
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Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
Example:
Example:
General information 0
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic configuration
for Acer’s global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a
machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on your regional
Web or channel. If, for whatever reason, a part number change is made, it may not be noted
in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part number code
than those given in the FRU list in this service guide. You must use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.
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CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Audio Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Optical Media Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Open Top View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Closed Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Left View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Lock Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
CHAPTER 2
System Utilities
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Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Remove HDD/BIOS Password Utilities. . . . . . . . . . . . . . . . . . . . . 2-18
Remove HDD Password Utilities . . . . . . . . . . . . . . . . . . . . . . 2-18
Removing BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Cleaning BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
LAN MAC EEPROM Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
CHAPTER 3
Machine Maintenance
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Removing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . 3-41
LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . 3-41
Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Removing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Removing the Camera Board. . . . . . . . . . . . . . . . . . . . . . . . . 3-48
LCD Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Replacing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Replacing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Replacing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Replacing the Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53
Replacing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Replacing the DC-IN cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . 3-57
Replacing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Replacing the LCD Module & Cables to Mainboard. . . . . . . 3-60
Replacing the Card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Replacing the Power Switch board&Battery . . . . . . . . . . . . 3-64
Replacing the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67
Replacing the ODD Module. . . . . . . . . . . . . . . . . . . . . . . . . . 3-73
Replacing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . 3-76
Replacing the SSD Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
Replacing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . 3-79
Replacing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80
Replacing the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81
Replacing the Dummy Card . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Internal & External Speaker Failure . . . . . . . . . . . . . . . . . . . 4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
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Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
HDMI and CRT Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
CD-ROM/DVD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
CHAPTER 5
Jumper and Connector Locations
CHAPTER 6
FRU List
MA50_HX Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Top Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Bottom Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
CHAPTER 7
Test Compatible Components
CHAPTER 8
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
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CHAPTER 1
Hardware Specifications
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Hard Disk Drive (AVL components) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Solid State Drive (AVL components) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Super-Multi Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
LED 15.6” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Display Supported Resolution (LCD Supported Resolution) . . . . . . . . . . . . 1-31
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Display Supported Resolution (GPU Supported Resolution) . . . . . . . . . . . . 1-31
Display Supported Resolution (LCD panel Supported Resolution) . . . . . . . 1-32
Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
WIFI Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
VRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
System DMA Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System IO Address Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
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Hardware Specifications and Configurations
Features 0
Operating System 0
Platform 0
System Memory 0
Display 0
15.6" HD 1366 x 768 resolution, high-brightness (200-nit) LED-backlit Glare TFT LCD
Mercury-free, environment-friendly
Graphics 0
NVIDIA Optimus™ GeForce GT640M with dedicated DDR3 VRAM, supporting CUDA®,
PhysX®, 3D Vision®, Microsoft® DirectX® 11, OpenGL® 4.1, OpenCL™ 1.1
Dual independent display support
16.7 million colors
External resolution / refresh rates:
HDMI® port up to 1920 x 1080: 60 Hz
MPEG-2/DVD decoding
VC-1 and H.264 (AVC) decoding
Microsoft® DirectX® Video Acceleration (DXVA) application interface (API)
HDMI® (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content
Protection) support
128 GB/256 GB
SATA Type, 5400 RPM, 2.5 ", Slim with height of 7.0 mm
320/500 GB
Audio Subsystem 0
Optimized Dolby® Home Theater® v4 audio enhancement, featuring Audio Optimizer, Audio
Regulator, Volume Leveler, Volume Maximizer, Intelligent EQ, Dialogue Enhancer, Surround
Virtualizer for Headphones, Surround Virtualizer for Built-in Speakers, and Dolby® Digital Output
technologies
Two built-in 20mm diameter stereo speakers and the Acer Tuba CineBass booster supporting
low-frequency effects
True-5.1-channel surround sound output
MS-Sound compatible
Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 8X
DVD-ROM DL, 8X DVD-R DL, 8X DVD+R DL, 8X DVD-RW, 8X DVD+RW, 5X DVD-RAM
Write: 24X CD-R, 10X CD-RW, 8X DVD-R, 8X DVD+R, 6X DVD-RW, 8X DVD+RW, 5X
DVD-RAM, 4X DVD+R DL, 4X DVD-R DL
Communication 0
Webcam 0
WLAN:
WPAN:
Bluetooth® 4.0 + HS
LAN:
Privacy Control 0
Dimensions 0
376.4 (W) x 253.0 (D) x 19.7/20.7 (H) mm (14.81 x 10.0 x 0.77/0.82 inches)
Weight 0
ACPI 3.0 CPU power management standard: supports Standby and Hibernation
power-saving modes
Power adapter 0
3-pin 65 W AC adapter:
95.0 (W) x 50.0 (D) x 25.4 (H) mm (3.74 x 1.97 x 1.00 inches)
Battery 0
ENERGY STAR®
Keyboard 0
Touchpad 0
Button-less design
Dual-mode touchpad with Media Console / multi-gesture function, supporting two-finger scroll,
pinch, rotate, flip
Media keys 0
I/O Ports 0
Software 0
Productivity 0
Acer AUPEO
Acer Evernote
Acer ExpressCache
Acer KOBO
Acer newsXpresso
Acer Registration
Acer Updater
Adobe Reader X
Office 2010 Acer edition
Security 0
MyWinLocker Suite
Multimedia 0
Cyberlink MediaEspresso
Gaming 0
Acer VCM
Skype
Bing Bar
Bing Setup
eBay Shortcut
Internet Explorer 9
Silverlight
Environment 0
Temperature:
Operating: 5 °C to 35 °C
Non-operating: -20 °C to 65 °C
This section provides an overview of the features and functions of the notebook.
Left View 0
Right View 0
The computer has two easy-to-read status indicators. The following indicators are visible
even when the computer cover is closed.
Touchpad Basics 0
Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and
execution functions. These two virtual buttons are the equivalent of the left and right buttons on a
mouse. Tapping on the TouchPad is the same as clicking the left button.
Function Left Button (2) Right Button (3) Main Touchpad (1)
Execute Quickly click twice. Rapidly tap twice.
Function Left Button (2) Right Button (3) Main Touchpad (1)
Select Click once. Tap once.
Access context Click once.
menu
The keyboard contains an embedded numeric keypad, a separate cursor, windows key, lock
function keys, special and full sized keys.
The keyboard has three lock keys which the user can toggle on and off.
The state of the Num Lock is not changed by the attachment/removal (hot
plug) of the external keyboard/keypad.
Scroll Lock When On, the screen moves one line up or down when pressing up or down
<Fn> +<F12> arrow keys. Scroll Lock is not applicable for all applications.
Application key
Key Description
Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start
key button; it launches the Start menu. It can also be used with other keys to
provide a variety of functions.
Functions supported by Windows XP, Windows Vista, and Windows 7:
< >: Open or close the Start menu
< > + <R>: Open the Run dialog box
< > + <M>: Minimizes all windows
<SHIFT> + < > + M: Undo minimize all windows
< > + <F1>: Show the help window
< > + <E>: Open Windows Explorer
< > + <F>: Search for a file or folder
< > + <D>: Show the desktop
<CTRL> + < > + <F>: Search for computers (search in network)
< > + <L>: Lock computer (if connected to a network domain), or switch
users (if not connected to a network domain)
<CTRL> + < > + <TAB>: Moves focus from Start menu, to the Quick
Launch toolbar, to the system tray (use RIGHT ARROW or LEFT ARROW to
move focus to items on the Quick Launch toolbar and the system tray)
< > + <TAB>: Cycle through programs on the taskbar
< > + <BREAK>: Display the System Properties dialog box
Functions supported by Windows XP:
< > + <BREAK>: Show the System Properties dialog box
< > + <U>: Open Ease of Access Center
Application key This key has the same effect as clicking the right mouse button; opening the
application's context menu.
The computer uses hotkeys or key combinations to access most computer controls.
To activate hotkeys, press and hold the <Fn> key before pressing the key in the combination.
<Fn> + <F5> Display toggle Switches display output between the display
screen, external monitor (if connected) and
both.
<Fn> + <F6> Display off Turns Off the LCD back light
<Fn> + <Pg Up> Stop Stop playing the selected media file.
Computer specifications
Item Specification
Core logic Intel Panther Point HM77
VGA NVIDIA Optimus™ GeForce GT640M
LAN BCM57780
USB 3.0 RT9712AGS
Embedded controller NUVOTON NPCE795L
Bluetooth Atheros AR3012, Broadcom BCM20702
Wireless BCM943227HM4L
TPM NUVOTON NPCT420R(For future SKU)
PCMCIA N/A
Audio codec Realtek ALC271X
Card reader Realtek RTS5209
Processor
Item Specification
Central Processing Unit Intel® Sandy Bridge Core i7/i5/i3 Processor
(CPU) type
CPU package FC-BGA 1023
Core Logic Multi execution cores·
A 32-KB instruction and 32-KB data first-level cache (L1) for
each core
A 256-KB shared instruction/data second-level cache (L2) for
each core
Up to 4-MB shared instruction/data third-level cache (L3),
shared among all cores
Chipset Mobile Intel® HM77
Processor Specifications
System Memory
Item Specification
Memory controller Built in CPU
Memory size 2GB DDR3 RAM on-board+one DDR3 DIMM socket
DIMM socket number 1
Supports memory size per 2/4GB
socket
Supports maximum memory 6GB
size
Supports DIMM type Support DDR III 1333/1600MHz
SDRAM memory interface design
Supports DIMM Speed 1333/1600MHz
Support DIMM voltage 1.5V
Supports DIMM package 204P
Memory Combinations
Item Specification
VGA Chip NVIDIA Optimus™ Geforce GT640M
Supports CUDA®, PhysX®, 3D Vision®, Microsoft® DirectX® 11,
OpenGL® 4.1, OpenCL™ 1.1
Video Interface
Item Specification
Chipset NVIDIA Optimus™ Geforce GT640M
Package 29mmx29mm
Interface LVDS
Compatibility 32bpp
Sampling rate 60Hz
BIOS
Item Specification
BIOS vendor Insyde
BIOS Type UEFI
BIOS ROM type W25Q32BV, W25Q16CV
BIOS ROM size 4MB
LAN Interface
Item Specification
LAN Chipset BROADCOM BCM57780
LAN connector type RJ45
Keyboard
Item Specification
Type AF7S keyboard
Total number of keypads 103-US/104-UK/107-JP keys
Windows logo key Yes
Internal & external keyboard Plug USB keyboard to the USB port directly: Yes
work simultaneously
Features Phantom key auto detect
Overlay numeric keypad
Support independent pgdn/pgup/home/end keys
Support reverse T cursor keys
Factory configurable different languages by OEM customer
Item Specification
Vendor & Model HITACHI HITACHI SEAGATE
Name HTS545050A7E380 HTS543232A7A384 ST320LT020
Capacity (GB) 500 320 320
Bytes per sector 4096 512 4096
Data heads 2 2 2
Drive Format
Height(mm) 7.0 7.0 7.0
Disks 1 1 1
Performance Specifications
Spindle speed (RPM) 5400 5400 5400
Buffer size 8MB 8MB 8MB
Interface SATA SATA SATA
Fast data transfer rate 3.0 3.0 3.0
(Gbits/s, max)
DC Power Requirement
Voltage tolerance 5V +/- 5% 5V +/- 5% 5V +/- 5%
Item Specifications
Vendor & LITEON LMT-128M3M LITEON LMT-256M3M
Model Name
Capacity (GB) 128 256
Flash mode MLC MLC
Performance
Sequential Read (MB/s) 470 460
Sequential Write (MB/s) 180 360
Interface mSATA mSATA
Max. fast data transfer rate 6.0 6.0
(Gbits/s)
Operating Shock 1,500G/1.0ms 1,500G/1.0ms
DC Power Requirement
Voltage tolerance 3.3V +/- 5% 3.3V +/- 5%
Item Specification
Vendor & Model name HITACHI-LG Slim DVD Super Multi Drive GU61N
Performance Specification With CD Diskette With DVD Diskette
Transfer rate (KB/sec) Sustained: 3600(24x)Max Sustained: 11080(8x)Max
Buffer Memory 1MB
Interface SATA
LED 15.6”
Item Specification
Vendor/model name AUO 15.6”HD 16:9 Color TFT-LCD/ B156XTN03.0
Screen Diagonal (mm) 394.9(15.55in)
Active Area (mm) 344.2 X 193.5
Display resolution (pixels) 1366x3(RGB)x768
Pixel Pitch (mm) 0.252x0.252
Typical White Luminance 200 typ.170 min
(cd/m2) also called
Brightness
Contrast Ratio 500 typ.
Response Time (Optical Rise 8 typ. / 16 Max
Time/Fall Time) msec
Typical Power Consumption 3.4 max
(watt)
Weight (without inverter) 400g max
Physical Size (mm) 360 x 224.3 x 3.4 max
Electrical Interface 1 channel LVDS
Graphics Controller
Item Specification
VGA Chip NVIDIA Optimus™ GeForce GT640M with dedicated DDR3
VRAM
Supports CUDA®, PhysX®, 3D Vision®, Microsoft® DirectX® 11,
OpenGL® 4.1, OpenCL™ 1.1
Bluetooth Interface
Item Specification
Chipset Atheros AR3012, Broadcom BCM20702
Data throughput TX 1.2Mbits/sec
RX 1.2Mbits/sec
Protocol 4.0+HS
Interface USB 2.0
Connector type SM08B-SURS-TF/JST
SM06B-XSRK-ETB/SM08B-SURS-TF
Supported protocol A2DP
Bluetooth Module
Item Specifications
Controller Atheros AR3012, Broadcom BCM20702
Features Mini USB module with built-in antenna
Bluetooth 4.0
Camera
Item Specification
Vendor and Model PRIMAX 50-70511ARC8
Type 1.3M
WIFI Card
Item Specification
Vendor and Model FOXCONN T77H167 LITEON WN6603AH
Wireless LAN Standards 802.11b/g/n
Operating Frequency 2.4 GHz
Form Factor Half-Mini card
Host Interface PCI-Express Bus interface
PCB 4-layer design and single side
Antenna connector 2UFL type
Item Specification
Audio Controller Realtek ALC271X
Audio Interface
Item Specification
Audio Controller Realtek ALC271X
Audio onboard or optional On board
Mono or Stereo Stereo
Resolution Support 16/20/24bit PCM
Compatibility HD audio Interface;
Sampling rate Sample rate up to 192Khz resolution VSR (Variable Sampling
Rate)
Internal microphone Yes
Internal speaker/quantity Yes/(2W speaker x1)
Battery
Item Specifications
Vendor & Model name SANYO UPF656790
Battery Type Lithium polymer
Pack capacity 4850 mAh
Number of battery cell 3
Package configuration 3S1P
VRAM
Item Specification
Chipset HYNIX H5TQ1G63DFR-11C
Memory size 1GB
Interface DDR3
USB Port
Item Specification
USB compliance level USB3.0, USB2.0
HDMI Port
Item Specification
Compliance level HDMI1.3c
Data thoroughput Up to 16.7 million colors
Number of HDMI port(s) 1
Location HDMI at the rear side
AC Adapter
Item Specification
Input rating 100-240V AC
Maximum input AC current 1.5A Max at 100V AC
Inrush current No damage; meet fuse and bridge diode.
Efficiency 84% min. at nominal input voltage.
Item Specification
Mech. Off (G3) All devices in the system are turned off completely.
Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0) Individual devices like CPU and hard disc can be power
managed.
Suspend to RAM (S3) CPU set power down, VGA Suspend, PCMCIA SuspendAudio,
Power Down, Hard Disk Power Down, CD-ROM Power Down,
Super I/O Low Power mode.
Save to Disk (S4) Also called Hibernation Mode. System saves all system states
and data onto the disc prior to power off the whole system.
Card Reader
Item Specification
Chipset REALTEK RTS5209 PCIe card reader controller
Package 48-pin LQFP
Item Specification
Power indicator Blue color solid on: System on
Blue color and amber color off: System off
Amber color blinking: S3 state
Battery indicator Charging
Amber solid on - Battery charging with AC
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System Utilities
A hardware configuration program built into a computer’s BIOS (Basic Input/Output System).
Preconfigured and optimized so users do not need to run this utility. If configuration problems
occur, users may need to run Setup. Refer to Chapter 4, Troubleshooting when problem
arises.
To activate the BIOS Utility, press F2 during POST when prompted at the bottom of screen.
The default parameter of F12 Boot Menu is set to disabled. To change boot device without
entering BIOS Setup Utility, set the parameter to enabled.
To change boot device without entering the BIOS SETUP, Press <F12> during POST to enter
multi-boot menu.
Main
Security
Boot
Exit
Load default settings - press F9. Press F10 to save changes and exit BIOS Setup Utility
NOTE: NOTE:
Parameter values can be changed if enclosed in square brackets [ ]. Navigation keys
appear at the bottom of the screen. Read parameter help carefully when making
changes to parameter values. Parameter help is found in the Item Specific Help area of
the screen. System information is subject to specific models.
The following is a description of the tabs found on the InsydeH20 Setup Utility screen:
NOTE: NOTE:
The screens provided are for reference only. Actual values may differ by model.
Information 0
Parameter Description
CPU Type The CPU type and speed of the system.
CPU Speed The speed of the CPU.
HDD Model Name The model name of HDD installed on primary IDE master.
HDD Serial Number The serial number of HDD installed on primary IDE master.
ATAPI Model Name The model name of the installed ODD drive.
System BIOS Displays system BIOS version.
Version
VGA BIOS Version The VGA firmware version of the system.
Serial Number The serial number of this unit.
Asset Tag Number The asset tag number of the system.
Product Name The product name of the system.
Manufacturer Name The manufacturer Name of the system
UUID Universally Unique Identifier (UUID) is an identifier standard used in
software construction, standardized by the Open Software Foundation
(OSF) as part of the Distributed Computing Environment (DCE).
This tab allows the user to set system time and date, enable or disable boot option and
enable or disable recovery.
This tab shows parameters that safeguard and protect the computer from unauthorized use.
NOTE:
When prompted to enter a password, three attempts are allowed before the system halts. Resetting
the BIOS password may require the computer be returned to the dealer.
2. Type a new password in the Enter New Password field. Password length is not to exceed
8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the
Confirm New Password field.
+ IMPORTANT:
Use care when typing a password. Characters do not appear on the screen.
3. Press Enter. After setting the password, the computer sets the User Password parameter
to Set.
NOTE: NOTE:
Users can opt to enable the Password on boot parameter.
4. Press F10 to save changes and exit the BIOS Setup Utility.
Removing a Password 0
2. Type the current password in the Enter Current Password field and press Enter.
3. Press Enter twice without typing anything in the Enter New Password and Confirm New
Password fields. The computer then sets the Supervisor Password parameter to Clear.
4. Press F10 to save changes and exit the BIOS Setup Utility.
1. Use the and keys to highlight Set Supervisor Password and press the Enter. The Set
Supervisor Password box appears.
2. Type the current password in the Enter Current Password field and press Enter.
3. Type a password in the Enter New Password field. Retype the password in the Confirm
New Password field.
This tab allows changes to the order of boot devices used to load the operating system.
Bootable devices include the:
USB diskette drives
Use and keys to select a device and press F5 or F6 to move it up or down the list.
The Exit tab allows users to save or discard changes and quit the BIOS Utility.
Parameter Description
Exit Saving Changes Exit System Setup and save changes to the system.
Exit Discarding Changes Exit utility without saving setup data to.
Load Setup Default Load default values for all setup item.
Discard Changes Load previous values all setup items.
Save Changes Save setup data.
BIOS Flash memory updates are required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
NOTE: NOTE:
Create a Crisis Recovery Disc, if one is not available, before the Flash utility is used.
NOTE: NOTE:
Do not install memory related drivers (XMS, EMS, DPMI) when the Flash is used.
NOTE: NOTE:
Use the AC adaptor power supply when running the Flash utility. If battery pack does
not contain power to finish loading of the BIOS Flash, do not boot the system.
Perform the following to run the Flash:
1. Prepare a bootable diskette.
2. Copy the Flash utilities to the bootable diskette.
3. Boot the system from the bootable diskette.
NOTE: NOTE:
The Flash utility has auto execution function.
3. Execute the < UPDATE.BAT > batch file to update BIOS. The flash process begins as
shown in Figure 2-13.
4. In flash BIOS, the message Please do not remove AC Power Source is shown.
NOTE: NOTE:
If AC power is not connected, the following message (Figure 2-14) is shown.
NOTE: NOTE:
An Encode key is generated for unlocking utilities. Make note if this key.
2. Execute the UnlockHD.EXE file to create the unlock code in DOS Mode using the format
<UnlockHD [Encode code] > with the code noted in the previous step.
Example: UnlockHD 84756887
The command generates a password which can be used for unlocking the HDD.
Password: 38534209
NOTE: NOTE:
After customer clearing the HDD password, HDD maybe in “Frozen” state. Please
power off system. Then, power on to Win system, HDD Password will be in normal.
To clear User or Supervisor passwords, open the DIMM door and use a metal instrument to
short the RTCRST# point.(Figure 2-21 and Figure 2-22)
When customer forgets the BIOS supervisor/user password, he could clear the password as
below:
1. Prepare a USB flash disk with FAT32 file system and copy Disablepassword.efi file to root
directory.
2. After pressing power button, to hold Ctrl and Alt key and then continually stroke Enter key
until POST LOGO finish.
3. System will display “Press Y or y key to clear BIOS password.”.
4. After press Y/y key, BIOS will clear BIOS password and reboot system.
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used
in the DMI pool for hardware management.
1. Execute < MN.bat > to update SMBIOS Type 1 Manufacturer Name(Figure 2-23).
9. Enter configuration
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Replacing the Card reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Replacing the Power Switch board&Battery . . . . . . . . . . . . . . 3-64
Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67
Replacing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73
Replacing the WLAN Module. . . . . . . . . . . . . . . . . . . . . . . . . . 3-76
Replacing the SSD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
Replacing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . 3-79
Replacing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80
Replacing the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81
Replacing the Dummy Card. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82
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Machine Disassembly and Replacement 0
Recommended Equipment 0
Philips screwdriver
Cyanoacrylate glue
Replacement Requirements 0
NOTE: NOTE:
Cabling and components require adhesive to be applied during the replacement and
reassembly process.
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Pre-disassembly Instructions 0
Before proceeding with the disassembly procedure, make sure to do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
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Disassembly Process 0
The flowcharts provided in the succeeding disassembly sections illustrate the entire
disassembly sequence. Observe the order of the sequence to avoid damage to any of the
hardware components. For example, when removing the mainboard, remove first the
keyboard, and LCD module then disassemble the inside assembly frame in that order.
Table 3-1. Main Screw List
Screw Quantity Acer Part Number
M2*2.5 Ni 6 86.W750U.003
M2*3 Ni 35 86.RY8N5.006
M2.5*5 Ni 7 86.B050U.001
M2*2 Ni 5 86.RY8N5.003
M2*6 Ni 10 86.RN60U.002
M2*2L+4.2MM Ni 4 86.RY8N5.001
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External Module Disassembly Process 0
Dummy Card
HDD Door
3-8
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Removing the Dummy Card 0
3-9
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Removing the HDD Door 0
3-10
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Removing the HDD Module 0
1. Using tweezers, lift the pull tab out if lodged behind the HDD.
2. Hold the tab and lift the HDD.
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Removing the DIMM Module 0
2. Hold the module and pull the DIMM module from the connector.
3. Repeat for additional modules if present.
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Removing the SSD Module 0
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Removing the WLAN Module 0
2. Remove the screw and ensure the cables are well clear of the module.
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3. Pull the WLAN module out and away.
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Removing the ODD Module 0
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3. Remove the 2 screws from the ODD bracket.
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5. Pry the ODD bezel off the ODD module.
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Main Unit Disassembly Process 0
Top Case
Click Pad Bracket Keyboard Battery Power Switch Board Card Reader LCD Module
Main Board
DC-in Connector
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Removing the Top Case 0
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3. Turn the top case over. Lift up the top case, starting from the top edge.
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5. Disconnect the FFC cable from touch pad.
+ IMPORTANT:
Take care of the dotted line box to tear down the touch pad cable from the
Touch pad.
6. Romve 4 screws from touch pad.
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7. Lift the clickpad bracket and remove.
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9. Remove the AL foil on the keyboard.
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11. Remove the keyboard from the top case.
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Removing battery 0
2. Lift the card reader cable from Mainboard,remove the SATA cable.
3. Lift the card reader cable from card reader and then remove.
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4. Release the locking latch for the power switch cable.
5. Remove the FFC cable.
6. Remove the screw from the battery and lift the power switch cable up from the battery.
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Figure 3-37. Battery module
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Removing the Power switch board 0
1. Use a flat plastic tool to unlock the corner of the power switch board.
+ IMPORTANT:
Take care not to damage the FFC and power switch board during removal.
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Remove the card reader 0
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Remove the cables from the Mainboard 0
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Figure 3-43. Bluetooth cable
+ IMPORTANT:
Take care not to damage the cable during removal.
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5. Remove the LCD module.
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Removing the Mainboard 0
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Figure 3-49. DC-in cable
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Removing the Thermal module 0
3-36
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3. Lift the thermal module and take it away.
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Removing the Bluetooth Board 0
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Removing the Speakers 0
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3. Remove the speakers and cable.
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LCD Module Disassembly Process 0
LCD Module
LCD Bezel
LCD Panel
Camera Module
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Removing the LCD Bezel 0
1. Disassembly sequence of LCD moudle, and then take off LCD bezel.
2. Hold the edge firmly. Apply force with thumb in +Z direction, and with the other 4 fingers in
–Y direction.
3. Hold firmly the right edge of LCD module. Apply force with thumb in +Z direction, and with
the other 4 fingers in –X direction.
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Figure 3-62. LCD Bezel
4. Hold firmly the left edge of LCD module. Apply force with thumb in +Z direction, and with
the other 4 fingers in +X direction.
5. Put the edge of thumb nail into the gap of both hinge cap plastic parts, and move the
thumb nail back and forth in the direction shown below to disengage the latch.
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Figure 3-64. LCD Bezel
6. Press center area of the bottom edge with left fingers, then push the edge of the hinge cap
with thumb of the right hand in +Y direction, and apply force with index finger and middle
finger in +Z direction.
7. 3-2 Repeat 3-1 and disengage the latches one at a time, from right side all the way to the
left.
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Figure 3-67. LCD Bezel
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Removing the LCD Panel 0
+ IMPORTANT:
Do not remove the screws on the hinge&LCD cover.
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3. Lift the LCD panel out of the module.
! CAUTION:
To avoid damage, make sure all cables near the hinge are free and clear to move.
4. Turn the LCD panel over, then disconnect the LVDS cable.
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Removing the Camera Board 0
3-48
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LCD Reassembly Procedure 0
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Replacing the LCD Panel 0
1. Connect the LVDS cable to the panel and bond the mylar to secure the connector.
! CAUTION:
To avoid damage, make sure all cables near the hinge are free and clear to move.
3. Secure the 4 screws on the LCD panel.
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Figure 3-78. LCD Panel
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Replacing the LCD Bezel 0
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Replacing the Bluetooth 0
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Replacing the Speakers 0
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Figure 3-84. Speakers
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Replacing the DC-IN cable 0
1. Place the DC-in cable into the bottom case,and place the cable in the cable clip.
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Replacing the Thermal Module 0
+ IMPORTANT:
Apply a suitable thermal grease and ensure all heat pads are in place before
replacing the thermal module.
The following thermal grease types are approved for use:
N302 I-Connosseur
Honeywell
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2. Replace the 6 screws to secure the thermal module in place.
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Replacing the Mainboard 0
1. Slide the main board external connector edge in first to the bottom case, then lower into
place.
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Replacing the LCD Module & Cables to Mainboard 0
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Figure 3-94. LVDS Cable
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5. Connect the Speaker cable to the mainboard.
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Replacing the Card reader 0
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Replacing the Power Switch board&Battery 0
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Table 3-26. Screws
Step Screw Quantity Screw Type
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6. Connect the power switch cable on the main board.
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Replacing the Keyboard 0
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3. Place the AL foil on the keyboard.
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5. Replace the click pad bracket on the touch pad.
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7. Connect the touch pad cable with the touch pad.
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9. Connect the touch pad cable on the main board.
10. Turn over the top case and install the top case to bottom case.
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11. Secure the 11 screws in the bottom case.
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Replacing the ODD Module 0
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3. Replace the 2 screws of the ODD bracket.
4. Push the ODD completely into the bay until flush with the bottom case.
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5. Replace the screw to secure the ODD module.
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Replacing the WLAN Module 0
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3. Connect the WLAN antenna cables.
+ IMPORTANT:
Note the position of the Main (black) and Auxiliary (white) connectors.
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Replacing the SSD Module 0
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Replacing the DIMM Module 0
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Replacing the HDD Module 0
2. Hold the tab and slide the HDD firmly into the docking.
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Replacing the Door 0
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Replacing the Dummy Card 0
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CHAPTER 4
Troubleshooting
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Troubleshooting
Introduction 0
This chapter contains information about troubleshooting common problems associated with
the notebook.
General Information 0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE: NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Use Table 4-1 with the verified symptom to determine the solution.
Table 4-1. Common Problems
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal & External Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Card Reader Failure
Thermal Unit Failure
HDMI and CRT Failure
CD-ROM/DVD Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
Troubleshooting 4-3
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Power On Issues 0
If the system does not power on, perform the following, one at a time, to correct the problem.
Do not replace a non-defective FRU:
Start
OK
Check
AC/Battery NG Swap AC/Battery
Power on
OK
Check Swap
Daughter BD & Daughter BD
NG
FFC & Re-plug PWR
FFC
Swap MB
Please wait for 3 min. after removing all power (AC adapter and Battery), then re-insert to try
power on.
4-4 Troubleshooting
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No Display Issues 0
If the Display does not work, perform the following, one at a time. Do not replace a
non-defective FRU:
START
LCD Moduel
NG Power On? NG Power On Issue
OK?
Replace LCD
Panel/LCD Cable
Ext.DDRRAM
Module well NG Check Connection
connected?
Replace
Ext DDRRAM
NG Ext. DDRRAM
Module OK?
Module
CPU Thermal
Replace MB Module well NG Fasten Screw
screwed?
No POST or Video 0
If the POST or video does not appear, perform the following, one at a time.
1. Make sure that internal display is selected. Switching between internal and external by
pressing Fn+F5. Reference Product pages for specific model procedures.
2. Make sure the computer has power by checking for one of the following:
Fans start up
Status LEDs illuminate
If no power, refer to Power On Issues.
3. Drain stored power by removing the power cable and battery. Hold the power button for 10
seconds.
4. Connect the power and reboot the computer.
Troubleshooting 4-5
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5. Connect an external monitor to the computer and switch between the internal display and
the external display is by pressing Fn+F5.
6. If the POST or video appears on the external display only, refer to LCD Failure.
7. Disconnect power and all external devices including port replicators or docking stations.
Remove any memory cards and CD/DVD discs.
8. Start the computer. If the computer boots correctly, add the devices one by one until the
failure point is discovered.
9. Re-set the memory modules.
10. Remove the drives (refer to Disassembly Process).
11. If the Issue is still not resolved, refer to Online Support Information.
Abnormal Video 0
4-6 Troubleshooting
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LCD Failure 0
If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Swap LCD
Check
NG Module/LCD
LCD Module
Panel
Check LCD
Reassemble/Re-
Connector/ NG
plug LCD Cable
Cable
Swap MB
Troubleshooting 4-7
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Keyboard Failure 0
If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective
FRU:
START
Keyboard FFC
NG Connect it Well
Well Connected?
Replace M/B
4-8 Troubleshooting
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Touchpad Failure 0
If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective
FRU:
START
Swap/Reassemble
Check
NG the T/P Pad or T/P
Touchpad
FFC
Swap MB
Troubleshooting 4-9
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Internal & External Speaker Failure 0
If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective
FRU:
START START
SwapMB SwapMB
Sound Problems 0
4-10 Troubleshooting
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Click Mixer to verify that other audio applications are set to 50 and not muted.
6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that
Speakers are selected as the default audio device (green check mark).
NOTE: NOTE:
If Speakers do not show, right-click on the Playback tab and select Show Disabled
Devices (clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts
to configure the speakers.
8. Remove any recently installed hardware or software.
9. Restore system and file settings from a known good date using System Restore.
10. If the issue is remains, repeat step 9, selecting an earlier time and date.
11. Reinstall the Operating System.
12. Connect a set of earphones or external speakers. If these function correctly, the internal
speaker or I/O board may be defective. If they do not function correctly, the mother board
may be defective or damaged.
13. If the Issue is still not resolved, refer to Online Support Information.
Troubleshooting 4-11
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Microphone Failure 0
Start
Check Mic to
Re-assemble Mic
MB cable well No
cable to MB
connected?
Replace M/B
1. Check that the microphone is enabled. Navigate to Start-> Control Panel->Hardware and
Sound-> Sound and select the Recording tab.
2. Right click on the Recording tab and select Show Disabled Devices (clear by default). The
microphone appears on the Recording tab.
3. Right click on the microphone and select Enable.
4. Select the microphone then click Properties. Select the Levels tab.
5. Increase the volume to the maximum setting and click OK.
6. Test the microphone hardware:
Select the microphone and click Configure.
Select Set up microphone.
Select the microphone type from the list and click Next.
Follow the on-screen prompts to complete the test.
7. If the Issue is still not resolved, refer to Online Support Information.
4-12 Troubleshooting
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USB Failure 0
If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU:
S ta rt
C h e c k U S B b o a rd to R e - a s s e m b le U S B
No
M B c a b le b o a r d c a b le t o M B
S w a p U S B b o a rd
C h e c k U S B b o a rd ? No
a n d U S B c a b le
R e p la c e M / B
Troubleshooting 4-13
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WLAN Failure 0
If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU:
S ta r t
T u r n o n W L A N d e v ic e
W L A N d e v ic e t u r n o n ? No fr o m A c e r R in g D e v ic e
C o n tr o l
C h e c k W L A N a n te n n a w e ll R e - a s s e m b le W L A N
No
c o n n e c t? a n te n n a
C h e c k W L A N a n te n n a ? No S w a p W L A N a n te n n a
R e a s s e m b le W /L
C h e c k W /L d e v ic e in s e r t w e ll? No
d e v ic e
R e - in s ta ll W L A N d r iv e r o r
C h e c k W L A N d e v ic e O K ? No
S w a p W L A N m o d u le
R e p la c e M /B
4-14 Troubleshooting
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Card Reader Failure 0
If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU:
S ta rt
C h e c k C a rd R e a d e r R e - in s t a ll C a r d
No
d e v ic e O K ? R e a d e r d r iv e r
R e p la c e M /B
The Card Reader device will disappear in device manager for power saving if there is no card
inserted. Try to insert card, then the Card Reader appear in device manager.
Troubleshooting 4-15
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Thermal Unit Failure 0
If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Replace thermal
Fan OK? No
module
Heatsink well
No Seat it well
seated?
Replace M/B
4-16 Troubleshooting
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HDMI and CRT Failure 0
If the HDMI or CRT function fails, perform the following, one at a time. Do not replace a non-defective
FRU:
START
Reinsert
CRT/HDMI
NG CRT/HDMI
connection check
Connector
Check
Drivers install OK Reinstall corrcet
NG
or not in Device driver
manager
Swap MB
Troubleshooting 4-17
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CD-ROM/DVD Failure 0
If the CD-ROM/DVD function fail, perform the following, one at a time. Do not replace a non-defective
FRU:
START
ODD/B function
NG Swap ODD/B
check
Swap MB
4-18 Troubleshooting
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Other Functions Failure 0
Intermittent Problems 0
Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.
Undetermined Problems 0
The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: NOTE:
Verify that all attached devices are supported by the computer.
NOTE: NOTE:
Verify that the power supply being used at the time of the failure is operating correctly.
(Refer to Power On Issues).
1. Remove power from the computer.
2. Visually check the components for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
CD-ROM/Diskette drive Module
PC Cards
4. Apply power to the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, connect the removed devices one at a time until failing FRU
is found.
7. If the problem remains, replace the following FRUs one at a time. Do not replace a
non-defective FRU:
System board
LCD assembly
Troubleshooting 4-19
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Post Codes 0
The following are the InsydeH2O™ Functionality POST code tables. The components of the
POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions,
S3 functions and ACPI functions.
4-20 Troubleshooting
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Table 4-3. SEC Phase POST Code Table (Continued)
Troubleshooting 4-21
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Table 4-4. PEI Phase POST Code Table
4-22 Troubleshooting
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Table 4-5. DXE Phase POST Code Table
Troubleshooting 4-23
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Table 4-6. BDS Phase POST Code Table
4-24 Troubleshooting
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Table 4-6. BDS Phase POST Code Table
Troubleshooting 4-25
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Table 4-8. ACPI Function POST Table
Functionality Name
Post Code Description
(Include\ PostCode.h)
Used by Insyde debugger 0x0D Waiting for device connect
Used by Insyde debugger 0xD0 Waiting for device connect
Used by Insyde debugger 0xD1 InsydeH2ODDT Ready
Used by Insyde debugger 0xD2 EHCI not found
4-26 Troubleshooting
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Table 4-10. InsydeH2ODDT Debugger POST Code Table (Continued)
Functionality Name
Post Code Description
(Include\ PostCode.h)
Used by Insyde debugger 0xD3 Debug port connect low
speed device
Used by Insyde debugger 0xD4 DDT Cable become low
speed device
Used by Insyde debugger 0xD5 DDT Cable Transmission
Error (Get descriptor fail)
Used by Insyde debugger 0xD6 DDT Cable Transmission
Error (Set Debug mode fail)
Used by Insyde debugger 0xD7 DDT Cable Transmission
Error (Set address fail)
Troubleshooting 4-27
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4-28 Troubleshooting
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CHAPTER 5
Jumper and Connector Locations
5-2
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Jumper and Connector Locations
Item 1
Item 2
Item 11
Item 3
Item 10
Item 15
Item 14 Item 13 Item 12 Item 11
Item 1
Item 2
Item 3
Item 4
Item 10
Item 9
NOTE: NOTE:
The following procedure is only for clearing BIOS Password (Supervisor Password and
User Password).
If users set BIOS Passwords (Supervisor Password and/or User Password) for a security
reason, BIOS will ask the password during systems POST or when system enters the BIOS
Setup menu. If it is necessary to bypass the password check, short the HW Gap to clear the
password by performing the following steps:
1. Remove power from the system.
2. Remove HDD, AC and Battery.
3. Disconnect the RTC Battery (Figure 5-1 Item10).
4. Locate the RTCRST# jumper (Figure 5-3).
5. Use an electric conductivity tool to short the two points of the RTCRST# jumper.
6. Plug in AC, keeping the RTCRST# jumper shorted.
7. Press Power Button until BIOS POST is finished, then remove the conductivity tool from
the RTCRST# jumper.
8. Restart the system. Press F2 to enter BIOS Setup menu.
9. If there is no Password request, BIOS Password is cleared.
10. If a password is requested, repeat Steps 1 through 9.
JRST2001
Item Description
RTCRST# Clear CMOS Jumper
(JRST2001)
BIOS Recovery Boot Block is a special block of BIOS, used to boot the system with minimum
BIOS initialization. Users can enable this feature to restore the BIOS firmware once the
previous BIOS flashing process failed.
A function hotkey- < Fn+Esc >, used to enable the BIOS Recovery process when system is
powered On during BIOS POST. To use this function, it is strongly recommended to have the
AC adapter and Battery present. If this function is enabled, the system will force the BIOS to
enter a special BIOS block, called Boot Block.
NOTE: NOTE:
Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is
created by executing the Crisis Disk program in another system with Windows 7 OS.
To Create a Crisis USB key, perform the following:
1. Format the USB storage disk using the Fast Format option.
2. Save ROM file (File name:MA50X64.FD) to the root directory of USB storage. Make sure
that there is no other BIOS file saved in the same directory.
3. Plug USB storage into USB port.
4. Press < Fn+ESC > button then plug in AC power.
5. The Power button flashes once.
6. Press Power button to initiate system CRISIS mode.
7. When CRISIS is complete, the system auto restarts with a workable BIOS.
8. Update the latest version BIOS for this machine by regular BIOS flashing process.
6-2
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FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field Replaceable Unit) listing in global
configurations for the MA50_HX. Refer to this chapter whenever ordering for parts to repair or
for RMA (Return Merchandise Authorization).
NOTE: NOTE:
WHEN ORDERING FRU PARTS, check the most up-to-date information available on
the regional web or channel. Part number changes will not be noted on the printed
Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may
have a DIFFERENT part number code from those given in the FRU list of this printed
Service Guide. Users MUST use the local FRU list provided by the regional Acer office
to order FRU parts for repair and service of customer machines.
NOTE: NOTE:
To scrap or to return the defective parts, users should follow the local government
ordinance or regulations on how to dispose it properly, or follow the rules set by the
regional Acer office on how to return it.
Main Assembly 0
BOARD
CLICKPAD MODULE 55.RY8N5.001
POWER CORD
POWER CORD US 3PIN 1.8M BLACK 27.RGV0U.006
POWER CORD (EU) 1.8M 3P BLACK 27.RGV0U.001
POWER CORD UK 3PIN 27.RGV0U.002
POWER CORD US-110V (BSMI) 3P 27.RGV0U.008
POWER CORD PRC 3P 27.RGV0U.004
POWER CORD 1.8M 3 PIN AF 27.RGV0U.010
POWER CORD DANISH 3P BLACK 27.RGV0U.007
AC POWER CORD PSE/3C,BLK
CABLE
FFC - CLICK PAD TO MB 50.RY8N5.001
CASE/COVER/BRACKET ASSEMBLY
HDD COVER
ODD BRACKET
ODD BEZEL
DC BRACKET
LCD BEZEL
DVD RW DRIVE
ODD HLDS Super-Multi DRIVE 9.0mm Tray 8X KU.0080D.064
GU61N LF+HF W/O bezel SATA
KEYBOARD
CAMERA
CAMERA MODULE 1.3M AM.21400.121
MAINBOARD
SPEAKER
SPEAKER SET
SCREW
SCREW M2*2L+4.2MM(K)B-NI NY #1 86.RY8N5.001
8-2
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Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All
of its system functions are tested under Windows® 7 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed
these tests. Regarding configuration, combination and test procedures, please refer to the
Compatibility Test Report released by the Acer Mobile System Testing Department.
M3 581T/581TG 0
9-2
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Online Support Information
Introduction 0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. These can be
obtained directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer's
Notebook, Desktop and Server models including:
Service guides for all models
Bios updates
Software utilities
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
An overview of all the support services we offer, accompanied by a list of telephone, fax and
email contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.