Republic of the Philippines

CAMARINES NORTE STATE COLLEGE

F. Pimentel Avenue, Brgy. 2, Daet, Camarines Norte – 4600, Philippines

Name of Faculty: Jennylyn C. Casabar

Schedule for Instruction: BSHM-3A Lec. Fri 04:00-05:00 BSHM-3B Lec. Wed. 04:00-05:00
Lab. Mon 11:00-05:00 Lab. TTh. 02:00-05:00

Managing on Premise Laundry

OBJECTIVES
 Familiarize with the equipment, and standard procedure of managing on premise laundry
 Determine the roles and function of persons under the laundry section of housekeeping
 Perform the standard procedure in picking up guest soiled clothes, and presenting well
press clothes

DISCUSSION

The linen and laundry service Section is responsible for the processing of all request for
laundry service, including guest’s laundry, employee’s uniform and linen used for banquet
functions.
The laundry section is usually managed by Laundry Manager or Supervisor and is manned
with the following personnel:

 Valet runner - picks up and delivery guest’s laundry

 Sorter/ marker - sorts, classifies and labels laundry items
 Washer - responsible for washing and drying guest’s laundry item and linen
 Flat ironer - does the ironing of linen used by the food and Beverage and the Housekeeping
Department
 Steam presser - performs steam pressing of delicate materials like wool
 Dry Cleaner Spotter – dry cleans and does spot removal
 Seamstress - does mending of guest laundry or employees uniform
In big hotels with voluminous laundry job to be done, there is a rigid division of labor with one
laundry staff concentrating in one task. One is assigned to do washing, another one is dry
cleaning, one is steam pressing, etc. however, if the establishment is small, with limited
laundry job to attend to, it is not practical to have too many laundry staff. The job of a valet
runner which is to pick up and deliver guest laundry can be done by the room boy or
chambermaid, Steam pressing and ironing can be delegated to just one person. If there are
limited items for washing, only one washer maybe needed to handle both guest laundry and
item for house use.
If the lodging establishment does not have sufficient laundry facilities, the laundry service is
sometimes contracted to another establishment.
Distribution of responsibilities of laundry staff
BASIC FUNCTION DUTIES AND RESPONSIBILITIES
A. Linen and To direct lead, monitor, 1. Checks the qualities of laundry service;
Laundry and control all ensures that laundry standards are
Supervisor activities relating to complied with and the garments are
linen and laundry protected from the damages.
service 2. Ensures the proper use, storage and
maintenance of linen and laundry
equipment, tools and supplies.
3. Check the conditions of laundry
equipment; prepares a schedules of
preventive maintenance.
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 4. Maintain par stock requirements and
initiates requisition to replenish used
stock
5. Initiates and supervises weekly inventory
of laundry supplies and others items;
reports losses damages and take
corrective actions against reckless use of
equipment
6. Sees to it that laundered items are
delivered on time; 7. Trains, coaches
and supervises laundry staff; evaluates
their performance and conduct appraisal
interview and 8. Attends to complaints
regarding linen and laundry services;
B. Valet runner Responsible for the 1. Picks up guest items for laundry and
pick-up and delivery of endorse them to sorter/marker for proper
laundry items of guest classification
and also those for 2. Checks laundry items for possible
house use. damages and immediately informs the
guest about it. Also indicates noted
damages in the laundry list;
3. Informs the sorter/marker about the
special instruction of guest regarding
their laundry items;
4. Helps in sorting finished laundry items
that are ready to delivery;
5. Delivers processed guest' laundry
making reference to the tag number and
the room number and make sure these
items are delivered on time;
6. Coordinates with the room keeping
Supervisor for the delivery of all
processed items when guest are not in
their rooms;
7. Informs the laundry office of his
whereabouts in case there is any call for
pick up and immediate deliver and
8. Coordinates with the front office and the
housekeeping office regarding room
transfer of guest so that wrong delivery
can be avoided.
C. Washer Responsible for 1. Received laundry items of guest from the
(Guest items) washing and sorter-marker and counter checks
extracting, drying of all number of tag placed by the
guest laundry and sorter/marker
FOC (free of charge) 2. Sort all classifies items according to kind,
items color and degree of dirt;
3. Inspect items for damages and stains
and reports any damage to the laundry
supervisor;
4. Manually cleans with the detergent the
badly soiled portion of guest items prior
to machine washing; informs the sorter
or supervisor regarding irremovable
stains for the latter to bring it to the
attention of the guest;
5. Loads the guest's items into the washing
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 machine and perform washing according
to standard washing procedures.
Unloads washed items and transfers
them to laundry cart;
6. Loads the extracted items to the drying
machine for processing;
7. Inspects and sort dried items and
forward them to the pressing section for
pressing of or ironing and
D. Washer (Linens) 8. Constantly check the cleanliness and
maintenance of the laundry equipment
Responsible for and reports any defect to the supervisor.
washing, extracting 1. Sort all dirty linens and towels brought
and drying of all into the laundry sections,
housekeeping linens 2. Sort all dirty linens like tablecloths,
such as towels, bed napkins and cocktail napkins received
sheets, pillowslips, and from different food outlets.
pillowcases, etc. And 3. Loads items into the washing machine
also linen used for and performs washing in accordance
dining and banquet with standard washing procedures;
functions. 4. Unloads extracted items and forward
them to either mangling or pressing
section, depending on the type of
laundry needed and
5. Daily cleans his work area and washing
machine
E. Flatwork Responsible for ironing 1. Prepare flatwork ironing machine for
Ironer/wrangler the linen items in the operation;
flat work machine 2. Sorts all items by classifications before
following the standard running them in the machine;
procedure 3. Feeds items neatly, straightens edges
and smoothly presses wrinkles; operates
the machine according to prescribed
procedures;
4. Inspects and sorts out stain and
damaged linens; refers them to the
supervisor for proper action;
5. Folds laundered items; counts and
classifies them;
6. Prepare and keeps records of
accomplished laundry;
7. Cleans work area and machines after
use and
8. Reports any malfunctions of machines to
his/her superior.
F. Seamstress Handless sewing or 1. Perform mending and repair of guest
mending of guest room garments as well as uniforms and linens
linen as well as those for house use;
used for banquet and 2. Mends and repairs torn damaged
food service curtains, bed covers, skirting or guest
operations rooms;
3. Maintains the cleanliness and conditions
of the sewing machines
4. Reports to superior any malfunctioning of
the sewing equipment;
5. Maintains a stock of sewing kit and looks
after their safekeeping and
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 6. Assist linen attendant in the issuance of
guest room linen and banquet linen
during peak season
G. Linen Responsible for the 1. Attends to the issuance of uniforms as
Attendant/Custo storage and issuance well as guestroom, restaurant and
dian of employees banquet linen, cleaning materials,
uniforms, linens, supplies as well as guestroom amenities;
cleaning supplies as 2. Records and accounts for all issuance of
well as guestroom guestrooms amenities, uniforms and
amenities. linen used for guestrooms, banquet and
dining service;
3. Reports to the supervisor all missing
articles, looses, breakages and damaged
items in the linen room;
4. Assist the supervisor in conducting
inventories of linen, general supplies and
uniforms;
5. Looks after the proper arrangement and
storage of linen, uniforms and general
supplies in the linen room;
6. Receives all surrendered linen items;
checks if they are complete and in good
conditions; endorses soiled items to the
laundry section for laundry

LAUNDRY EQUIPMENT
Dry
er
For
dryi
ng
was
Washing Machine hed items
For washing clothes

Spotting Table
For removal of spots/ stains Hydro Extractor
(used with spotting chemical) For extracting moisture from linen

Flatwork Ironer Steam Presser

For ironing flat sheets, linen, pillowcase and For pressing delicate fabrics like wool, silk,
other flat linen

Laundry Cart
Used for the delivery of guest laundry Ironing Table and Iron

Procedure for Processing Guest Laundry

1. Guest shall fill up the laundry list and shall request for pick-up either through the
housekeeping or laundry office or through the front desk.

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2. If the pick-up request is coursed through the laundry clerk, the latter shall log down any
instructions of the guest regarding the processing of the guest's items. then he/she shall
call the linen attendant, valet runner or room boy for the pick-up of the items.
3. The laundry list, together with the laundry items shall be picked up by concerned staff.
4. Upon pick up of the laundry items, the attending staff will check items on the list in front of
the guest if he is around. if the guest is not around, the checking shall be done in the
presence of a floor guard, a room boy or a supervisor who will serve as witness to any
noted damage.
If stains or damage found in the item, the valet runner or room attendant who is assigned to
pick up the laundry will fill up the damage notice form to notify the guest of the noted
damage or any discrepancy in the guest list. This notice is brought to the guest by the room
boy or bellboy and the guest shall acknowledge receipt of said notice by signing his name
in the notice form.
If the item is not suited for the requested processing method (dry cleaning washing etc) the
guest is also notified through the same notification form, indicating therein the
recommended method for processing the item.
5. Item for washing shall be endorsed to the washer for processing. upon receipt of the items
the washer shall:
 count and double check the items against the laundry list;
 sort and classify them, then place the appropriate tag like.
 blue tag if the item is for drying
 pink tag if the item is for machine-washing
6. The washer should hand-wash with care the items shall be sent for hand washing.
7. If the item is fit for other forms of processing, they will be endorsed to other laundry staff
namely.
 Presser-for blouse, dresses, trousers, and related items
 Hand ironer-for Normal shirts
 Utility presser-for trousers, skirt and long dresses
8. The attending staff shall double check each item upon receiving them, and will take note of
discrepancies in quantity and damage parts.
9. If the item needs to further processing, it shall be placed in its appropriate pigeon box (if
any).
10. If the item is ready for delivery, the linen attendant or valet runner shall sort them against
the laundry list, then will collect altogether the laundry items of each guest in a garment bag
attach the laundry list to the bag.
11. If the guest is on the cash basis, the laundry clerk shall prepare a voucher to be attached to
the item for billing. The payment must be made upon delivery of the items if the guest has
signing privilege like when he is covered by guaranteed booking, he will be asked to sign
and his bills shall be forwarded to the front office cashier
12. The processed items will now be delivered to the guest. If the guest is around, he is asked
to acknowledge delivery by signing in the logbook or delivery receipt. Then the bill is
presented to him for settlement.
If the guest is not around, the house keeping supervisor shall acknowledge by signing in the
logbook.
If the room is on do not disturb sign (DND) and the said item is on special service a notification
is placed in the guests’ room through the door (another copy to the front office) notifying him
that an attempt to deliver his laundry was made while his on DND.

Pick Up of Guest Laundry

1. The Room Attendant, room boy or valet runner (whoever is in charge) shall pick up the
guest laundry together with the laundry list from the guestrooms.
2. The actual count of items shall be validated against the ones listed n the laundry list.
3. The room attendant shall check for possible damage like missing buttons, discoloration, etc.
4. The guest (if he is around) shall be informed of any noted damage.
5. The nature and extent of damage shall be indicated in laundry list.

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6. Items that have been picked shall be placed in a plastic laundry bag (must be segregated
to avoid contamination) then will be placed directly at the linen chute or personally brought
to the linen/laundry section.
7. The linen attendant shall pick up the soiled linen from the laundry chute. All soiled linen that
were gathered from the chute will be recorded in the logbook, indicating the number of
pieces for each item and damages, if any.
8. The soiled items shall be turned over to the linen in charge. The latter shall acknowledge
receipt of the item by signing in the endorsement form or in the logbook.
Segregation and Tagging of Laundry Items
To facilitate processing of laundry items, they should be segregated and labeled. Each item
may have a specific laundry requirement and there is a danger of damaging the linen in
appropriate laundry job is performed.
Segregate items by:
1. Color-Separating white from colored items:
2. Classifications – towels from bed sheets, etc.: wet from dry and
3. Extent of dirt/soil separating the heavily soiled items from those that are lightly soiled.
Sorting- Marking Procedures for Unprocessed Items
Steps Procedures
1. Upon receiving items Segregate by bag the items that are for dry-cleaning,
from laundry, the for washing and for pressing.
sorter lines up the
laundry bags
according to the time
they are received
2. Count and check all Take note of the following:
items in the bag to a. Whether the type and count of items tally whit
make sure that the what is indicated in the laundry list.
count and If there are discrepancies, inform the
specifications tally with supervisor who will in turn notify the guest.
the ones in the list. b. Check for damages and stains.
c. If there be any, inform the supervisor.
d. Check for valuable inside the garment and turn
them over to the supervisor for him to send it to
the guest.
e. Pay attention to special instructions indicated
in the list (if any)
3. Mark/Tag all items to Place the appropriate tag i.e. blue tag for dry
be able to identify the cleaning, pink for washing etc..
required laundry
process.
4. Inform the supervisor if Indicate other details like how it will be processed (for
the guest has special washing, dry-cleaning etc.) time of delivery, other
instruction with regard services required like mending, etc.
to his laundry item.
5. Endorse items for items for dry cleaning shall be endorsed to dry
processing to the cleaner; items for washing shall be sent to the washer
concerned laundry and those for pressing will be forwarded to the
staff reminding them of presser.
special instruction of
the guest. (if any)

Washing Procedures
Steps Procedures
1. Check garments for Check the pocket for valuable left by the guest.

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 stains and damages Check if there are missing buttons or if there are
stains or damages. Check also if the garments is
already faded or discolored
Any deficiency must be indicated in a damage notice
from which is sent to the guest for his information.
2. Segregate laundry Segregate as follows
items according to . the white items from the color ones;
color to prevent . those that will be hand washed from those that will
contamination of be machine washed.
colors during the
washing process.
3. Endorse any stained Upon receiving the items, the spotter must
item to the spotter for acknowledge by signing in the endorsement form.
spot removal.
4. Pre-scrub all heavily Use a laundry brush with soap and water.
soiled parts of Pay particular attention to the collars, cuffs pocket,
garments. hemline, waistbands and armholes.
5. Load all the items for Segregate white items from colored ones.
machine washing into Those with heavy color must not go with light colored
the washing machine items to prevent cross contamination of colors
Use appropriate wash Use lesser amount of detergent for lightly soiled
formula and the items.
required chemical Use bleach for white items that are heavily soiled.
dosage.

Washing with Automatic Washer

Supplies and materials needed:
 Automatic washer
 Fabric softener
 Bleach
 Detergent
 Alkali

1. Select the appropriate load size.

Large load – for large items
Medium load – for medium sized items
Small load- small size items
2. Add washing detergent following the recommended quantity for specific load size.
Detergent
Alkali
Bleach
Softener
3. Adjust the water temperature of the washing machine
Use “HOT” temperature if garments are heavily soiled or white in color
Use “WARM” temperature for items with bright colors and also those that are lightly soiled
Adjust to “COLD” temperature if items are for permanent press.
4. Segregate the soiled linen by classification
Heavily soiled to be separated from lightly soiled
Bath towel from hand towel
Flat sheets in one classification
5. Select the right wash cycle and time
Use super wash cycle for heavily soiled items.
For lightly soiled ones, a regular wash cycle in more appropriate.
6. Follow manual instructions to prevent any damage.
7. Clean the machine after using.

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 Brief Summary of the Basic Wash Steps
Wash Steps Procedures Time
Flushing By flushing, the linen is wet to dissolve water-soluble soil
and to reduce soil load in the succeeding suds step. 1 to 3
Perform flushing at high water level and with medium minutes
temperature water.
Sudsing This involves actual washing steps. A detergent is 5 to 8
added to the wheel. Low water level and hot water is minutes
used.
Bleaching Bleach to eliminate stains could not be removed by the
detergent. This is done using chlorinated bleach added 5 to 8
to the wheel. Low water level and hot water is usually minutes
used.
Rinsing Remove detergent and soil from the linen by rinsing.
Utilize about 3to5 steps at high water level temperature, 1 to 3
usually dripping with subsequent rinses. minutes
Sour and soft This is the final conditioning of the linen using fabric
step softener and sour (wild acid). It is performed at low 3 to 5
water level using medium temperature water. minutes
Extracting By this process, the moisture content of the linen is
reduced by 50% (100 pounds of dry weight). The linen 1 to 12
will retain 50 pounds of water after extraction. minutes
Breaking Perform this before the suds step at low water level. Use
medium to hot water with a highly alkaline break product 3 to 7
to break loose soils. minutes
Interdictor In this process, the soil-laden detergent solution is spin
Extracting out of the linen. A high speed is used, usually after the 30 seconds
first rinse step. This process reduces the required to 2 minutes
number of deep water rinses.

Drying with Dryers

Equipment needed: Drying machine
1. Check the condition of the machine before using.
Test whether it is in working condition.
Keep clean the lint screen and dryer drum.
2. Put into the machine just enough quantity of linen such that it will not occupy the whole
dryer drum.
3. Overloading causes uneven drying and wrinkling and can damage the machine.
4. Select the right drying cycle and setting.
Automatic-dry for towels and linens which do not require pressing or are not hard to press.
Damp-dry for flat sheets, pillowcases and items require hard pressing.
Fluff air cycles to prevent shrinkages, especially for bed pads, comforters and blankets.
5. Strictly follow manual instructions.
6. Clean the machine after using.
Recording and Delivery of Laundry Items
1. Fold all processed laundry items. Hang those that need to be hanged.
Cover them with a plastic cover.
2. Record all finished items for delivery and note down damages, if any
3. and Deliver all items have the records acknowledge by a checker (usually a guard on duty
at the laundry area).
4. Prepare a production report on accomplished items and damages report, if there are any
damages.

Sorting/Checking of Processed Laundry Items

Steps Procedures
1. Check all the laundry items Check whether;
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 that have been received a. Special instructions are followed;
b. The missing buttons are replaced, etc.
c. The description of the item on the list
matches the tag.
Put a (/) mark on each item in the laundry list after it
has been checked.
2. Removes tags after the item
have been checked
3. Report to the laundry Supervisor shall call the guest if there is damage to
supervisor any noted damage the items for laundry.
and any discrepancy in the The damage notice must be accomplished and sent
actual count to the guest.
The supervisor will confront
the erring laundry staff for any
discrepancy in the actual
count.
4. Fold or hang the items Item should be placed inside a plastic bag.
(whichever is appropriate ) Check the bag whether
. it is complete with all laundry items
. whether the right items are placed therein.
5. Deliver laundry items to the Inform the delivery staff about the special
guest. instructions of the guest regarding his/her laundry.

- - - - - END OF DISCUSSION - - - - -

REFERENCES
Tran T.M. (2016). Hotel Housekeeping
Raghubalan G. (2015). Hotel Housekeeping Operation and Management
Singh A. (2014). Hotel Housekeeping Modern Practices
Wisdomjobs. Hotel Management and Operations Tutorial. Housekeeping Organizations: Their
History, Purpose, Structures, And Personnel - Hotel Management and Operations. Retrieved
from https://www.wisdomjobs.com/e-university/hotel-management-andoperations-tutorial-
370/housekeeping-organizations-their-history-purpose-structures-andpersonnel-13149.html
Wich. S. The Origins of the Hospitality Industry and What Lies Ahead. Retrieved from
https://hospitalityinsights.ehl.edu/origins-hospitality-industry
Soeg jobs. 2020. Historical Background of the Hospitality Industry – A Fascinating Journey.
Retrieved from https://www.soegjobs.com/hospitality-industry-historicalbackground
https://www.youtube.com/watch?v=Lk9wh6V4PS4

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