Resume 2020

Nadine L.
Ortiz
Sheridan, Wyoming
909-203-6488
[email protected]
PROFILE:
• Associates of Arts, Education (Anticipated Graduation May 2021)
• 3 years of experience providing guidance, curriculum, direction, and minor first aid
related healthcare to children in a childcare setting
• Experience working the Sheridan VAHCS long-term care setting
• Experienced supervisor – 6 years
• Participated in HR activities associated with staff supervision
• Experienced resolving complaints and issues from less than satisfied customers
• Experienced working in dynamic, multitask, and time pressured environments
• Excellent verbal and written communication skills
• Excellent accuracy and attention to detail
• Ability to provide and receive guidance and technical direction
• Ability to read, interpret, and apply complex written instructions
• Proficient using Microsoft Office products and other specialized computer applications
• Self-directed
• Impeccable ethics
• Exemplifies companies core values
• Young Marines
EXPERIENCE:
First Grade After School Lead Teacher September, 2020 –
November 2020
Sheridan College, Sheridan, Wyoming (Twice a
week; Tuesday/Thursday)
• Supervised students and activities in a safe environment
• Designed and applied daily lesson plans for the students
• Implemented formative assessments each day
• Enforced safety and health rules for both myself and the students
• Applied classroom management skills
Health Technician at Mountain View Living Center April 13,
2020 – Present
Veterans Health Administration, Sheridan, Wyoming
(Full-time 40hrs/week)
• Experienced working in a long-term care setting to include assisting patients with meal
preparation, patient transport, and recreational and social activities.
• Assist with setting and clearing all meals
• Conduct and supervise all iPad usage for patients to enable them to connect with their
families during the COVID-19 crisis.
• Assist patients with reassembling clothing in closets after laundry for deliveries.
• Self motivated and able to work independently with little or no supervision
• Able to follow multi-step instructions.
• Excellent communication skills and able to effectively communicate with patients,
families, interdisciplinary team members and all other staff.
• CPR Certified
Fulfillment Assistant Manager November 5, 2019 – Furloughed

March 12, 2020
Bighorn Design Studio, Sheridan, Wyoming (Full-time
40hrs/week)
Fulfilled products according to Brand Owners standards and quality principles.
• Effectively worked with Production Team to ensure correct and efficient manufacture of
all products
• Performed inventory and fulfillment on all merchandise to assure 100% accuracy
• Developed and put into place procedures which improve the efficiency of the Sales Order
Process
• Collaborated with Brand Owners to contribute to customer satisfaction plan development
and execution
•
Childcare Coordinator / Lead Preschool Teacher / CPR Certified August 20, 2016 –
November 4, 2019
YMCA, Sheridan, Wyoming (Full-
time 40hrs/week)
• Promoted from Part-time to Full-time position
• Maintained a first-class level of customer service ensuring that all families were
efficiently and compassionately treated with respect and personalized attention
• Supervised children and activities in a safe environment
• Designed and applied daily lesson and activity plans for the children
• Recorded growing and efficient evaluations of each child
• Managed parent conferences and sustained positive and effective connections with
parents
• Participated in program activities, family nights, and staff related meetings/trainings
• Appropriately resolved family concerns and issues
• Enforced safety and health rules for both employees and children
• Accurately recorded, updated, and documented incident report logs to families and above
superior
• Ensured billing was correctly calculated and input into the system
• Maintained adherence to strict cleanliness standards for the children
• Created ever-changing employee schedules along with weekly newsletters for families
• Maintained collaborative and collegial working relationship with staff at all levels
• Effectively trained and oriented staff on the caretaking of children
Assistant Manager June 14, 2010 –

January 16, 2014
Check Into Cash, San Dimas, California (Full-
time 40/hrs/week)
• Maintained a first-class level of customer service ensuring that all customers were
efficiently and compassionately treated with respect and personalized attention
• Directed and supervised employees with inventory taking, balancing cash, and customer
service deliverance
• Stocked inventory of office supplies while budgeting a balance for such inventory
• Enforced safety, health, and security rules
• Effectively resolved issues and complaints from less than satisfied customers
• Ensured all personal information of the customers were properly put away and privacy
was protected
• Prepare work schedules and time keeping
• Effectively trained and oriented staff when hired on
Customer Service Representative, Overnight Builder / Stocker July 5, 2011 –

February 12, 2014
Target, Chino, California (Part-time
30-36 hrs/week)
Responsible for providing excellent customer service to all Target guests.

• Recommend and helped locate merchandise based on customer needs and desires
• Ticket, arrange, and displayed merchandise in such a way that promoted sales
• Appropriately resolved guest concerns and issues
• Watched for and recognized security risks and thefts and reported to Loss Prevention
EDUCATION:
Sheridan Community College, Sheridan, WY (Anticipated Graduation 2021)
• Completed 35 credit hours towards AA
Chino Hills High School, Chino Hills, CA (2008 – 2011)
• Completed all courses and obtained Diploma
San Dimas High School, Sand Dimas, CA (2007 – 2008)
CERTIFICATIONS:
• First Aid/CPR certified (2019)
• Completed Blood Born Pathogens Training
• Completed HIPAA Training

Resume 2020

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Nadine L.

Fulfillment Assistant Manager November 5, 2019 – Furloughed

Assistant Manager June 14, 2010 –

Customer Service Representative, Overnight Builder / Stocker July 5, 2011 –

Responsible for providing excellent customer service to all Target guests.

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