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Bombardier Inc.
123 Garratt Blvd.
Downsview, Ontario, Canada M3K 1Y5
Telephone 1(416) 633-7310
http://www.aerospace.bombardier.com

IN-SERVICE ACTIVITIES REPORT

ISAR 2001-01 FEBRUARY 9, 2001

In this Issue ...

★ ISAR Articles
➠ 2001-01-0000: Troubleshooting Assistance ............................................................................................. 5
➠ 2001-01-0810: Weighing and Balancing .................................................................................................. 6
➠ 2001-01-2124: DISPLAY COOL Caution Messages ............................................................................... 6
➠ 2001-01-2432: Battery Charger - New Part Number ................................................................................ 7
➠ 2001-01-2750: FECU and SECU Fault Log and Data Sheets .................................................................. 8
➠ 2001-01-3220: Main Landing Gear Trailing Arm End Cap Maintenance ................................................ 9
➠ 2001-01-5210: Passenger Door Electrical Harness Quick-Disconnect .................................................. 10
➠ 2001-01-5211: Main Passenger Door Malfunctions ............................................................................... 10
➠ 2001-01-5400: Engine Build Unit Serial Number Versus GE Serial Number ....................................... 11
➠ 2001-01-5610: Flight Compartment Window Side Post Strap Installation ............................................ 12
★ Generic Repair Engineering Order (REO) Update ............................................................................ 13
★ Service Letter (SL) Update....................................................................................................................... 13
★ All Operator Message (AOM) Update .................................................................................................. 14
★ Operator Coverage (FSR/CSAM) ......................................................................................................... 15
★ Action Register Update ............................................................................................................................ 18

Readers are requested to please distribute this newsletter within their organizations.

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY.
The ISAR is published by Customer Support - Technical Help Desk (Toronto)
Please address inquiries to the Editor (telephone 1-416-373-7887; fax: 1-416-375-4539; e-mail: [email protected]).
CRJ ISAR 2001-01

UPCOMING EVENTS
Date Event Location
FEB 22 CRJ 100/200 Top Issues Working Group Montreal
FEB 28 CRJ 100/200 Top Issues Working Group Germany
MAR 1 CRJ 100/200 Top Issues Working Group Germany
MAR 20-22 CRJ 100/200 Top Issues Working Group Shanghai
MAY 14-17 CRJ Operators’ Conference & Tradeshow Queen Elizabeth Hotel
Montreal, Quebec, Canada
MAY 18 CRJ 700 Technical Review Queen Elizabeth Hotel
Montreal, Quebec, Canada
SEP 19 CRJ 100/200 Top Issues Working Group Europe
SEP 27 CRJ 100/200 Top Issues Working Group Montreal
For further Top Issues Working Group and technical meeting information, please contact:
Therese Lamontagne - telephone: 1-514-855-9472; e-mail: [email protected]
For further Conference information, please contact:
Miriam Rodgers - telephone: 1-514-855-8258; e-mail: [email protected]
*** * ***

Maintenance Cost Working Group Preface

The CRJ Maintenance Cost Working Group (MCWG) has been in operation since
October 1997. The group consists of representatives from Operators and associated
Bombardier departments such as Maintenance Engineering, In-Service Engineering,
Supplier Liaison, Spares, and Warranty, and selected Bombardier suppliers. It is the
MCWG’s intention in this, and future ISARs, to publish information on ways to help
reduce the cost of operating the aircraft.
Specific cost reduction issues contributed by Maintenance Engineering
are identified with a “$” symbol preceding the subject title.
*** * ***

For additional information on any of the in-service items covered in this report,
please contact your local Bombardier Aerospace Regional Aircraft Field Service
Representative or the appropriate staff member noted below:
Mike Dornenburg Manager, Technical Help Desk (CRJ) 1-514-855-8146
Tracy Lloyd Manager, In-Service Engineering 1-514-855-9335
Jim Lister Manager, Maintenance Cost Monitoring 1-416-375-3495

Lorne Bromley Editor 1-416-373-7887

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From the Editor !

Welcome to the first CRJ ISAR
issue of the year.
For those who celebrated the holiday
season, we hope it was a happy time
for you and your family. All the best
for a safe and prosperous New Year!

The featured photographs in this issue are Bombardier Aerospace CRJs and Dash 8s operated by
Southern Winds Airlines S.A., based in Cordoba, Argentina. Field and Customer Service support to
Southern Winds is provided by Nick DelVecchio, FSR, and Alberto Martello, CSAM. Thanks for
the pictures, Nick !

Note to all CRJ Operators: I always appreciate receiving photographs of your aircraft to feature in
the ISAR. Please send pictures to me via e-mail in the .JPG, .PCX, or .BMP format which can be
easily imported into our MS Word document.

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THIS PAGE IS
INTENTIONALLY
BLANK

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ISAR Item No. 2001-01-0000 contributed by Stéphane Ménard, Technical Help Desk

Subject: Troubleshooting Assistance

At least once a day, via phone or fax, the Technical Help Desk (THD) receives a request for
“troubleshooting tips”. Most of the time, the THD has to call back the Operator due to a lack of data
such as EICAS/EFIS messages, MDC, FCC, and/or other failure codes coming from the different
systems or computers involved (e.g., FECU, HSTCU, PSEU, SECU, TCAS, etc.).
Operators should realize that they are basically the “eyes” for the THD. Below is a list of information
the THD requires, at first contact, in order to troubleshoot effectively:

BASIC ✈ any EICAS/EFIS messages? (see AMM 31-41-00, “Description

INFORMATION and Operation”, to simplify EICAS message description)
✈ any MDC codes? (status, fault history, diagnostic)
✈ any FCC codes? (e.g., REPAIR, AP ENG/DIS, YD ENG/DIS, etc.)
✈ any Fault codes? (from different systems/computers involved)
✈ remember to record these codes BEFORE aircraft power
shutdown !
COMPLEMENTARY ✈ phase of flight when problem occurs?
INFORMATION ✈ does problem follow a crew command?
(i.e., any other information
that might prove helpful) ✈ can problem be duplicated?
✈ is problem intermittent?
✈ maintenance history?
✈ what parts have been replaced so far?
✈ MEL relief?
✈ has an SB been recently incorporated?
✈ has aircraft recently undergone ‘A’ or ‘C’ Check?
In addition, it is suggested that Operators refer to the AMM, FIM (to determine an action plan),
Service Letters, All Operator Messages, and ISAR articles (perhaps the problem has already been
covered).
All information should be forwarded to the CRJ Technical Help Desk, Action Centre. Operators are
encouraged to contact the THD Action Centre for technical assistance 24 hours a day, 7 days a week.

CRJ phone: 1-514-855-8500

TECHNICAL fax: 1-514-855-8501
HELP DESK e-mail: [email protected]

ISAR Item Status: CLOSED

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ISAR Item No. 2001-01-0810 contributed by Danny St-Onge, Technical Help Desk

Subject: Weighing and Balancing

Applicability: CRJ 100/200

An Operator recently inquired as to the purpose of the datum reference 409+94 that is installed on
the fuselage at F/S 409+94 STR 27.
For weight and balance calculations, the aircraft stations have related values in the X component of
the mass-account coding system (the aircraft reference axis is called “XARM”).
The zero reference datum is found at the intersection of the fuselage centreline of the aircraft and the
reference plane found 16 inches (0.406 meters) forward of the nose radome. The XARMs are
measured aft of the zero reference datum.
The datum plate (referred to by the Operator) represents the weighing datum point. It is found on
the bottom of the aircraft, forward of the wing fairing and on the centreline at XARM 375 inches
(9.525 m). This is taken from the following calculation:
WEIGHING DATUM POINT: F/S 409 IN. + 94 IN. = 503 IN.
NOSE RADOME TIP: F/S 144 IN.
ZERO REFERENCE DATUM: 16 IN.
∴ WEIGHING DATUM POINT: 503 IN. - 144 IN. + 16 IN. = 375 IN.
The weighing datum point is used as a reference point for the measurements required in the
calculation of the CRJ centre of gravity (CG) to convert the AIRCRAFT CG (XARM) into
AIRCRAFT CG (%MAC). The MAC (Mean Aerodynamic Chord) is parallel to the fuselage,
between the leading and trailing edges of the wing. The location of the calculated AIRCRAFT CG
(XARM) in the MAC area will give the AIRCRAFT CG (%MAC), which is the final aircraft
centre of gravity.

ISAR Item Status: CLOSED

ISAR Item No. 2001-01-2124 contributed by François Tremblay, Technical Help Desk

Subject: DISPLAY COOL Caution Messages

Applicability: All CL-600-2B19
Reference: QRH; Action Register Item 2150 #5

DISPLAY COOL caution messages have been reported to occur at lower cabin altitude than the
certified 10,000 feet. These occurrences have been witnessed in high altitude flights (above 6,700
feet cabin altitude) and on the ground at high altitude airports in Mexico.
Flight tests have demonstrated that the tolerance inherent in the display cool low-flow detector (p/n
016498-01) can affect the cabin altitude at which the DISPLAY COOL caution message appears.
Although a detector with a lower trip-point can remove the caution message, this fix is considered

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temporary. Bombardier Engineering is still investigating. For further information, Operators are
directed to refer to the Action Register Item.
In the case of a DISPLAY COOL message, the QRH procedure is still to be followed. In the case of a
high cabin altitude situation, the standby fan should remove the caution message. On the ground,
maintenance staff should then ensure that fans are functional, the OEM filter is clean, and that
ducting is installed correctly. If the message remains, Operators can contact the Technical Help Desk
(1-514-855-8500; [email protected]) for further assistance.
In parallel, it has recently been brought to the attention of the THD that the original display cool filter
installed by Bombardier (p/n 601R96761-1 or P196305) has a PMA substitute manufactured by
Puroflow (P-1082). This substitute is causing some of the intermittent DISPLAY COOL messages at
low cabin altitude, due to premature clogging of the PMA filter. As P-1082 is a PMA part, it is the
Operator’s sole responsibility to ensure that the replacement performs as per the
manufacturer’s original part; therefore (in the case of P-1082 usage) no investigation will be
conducted by Bombardier Aerospace.

ISAR Item Status: OPEN

ISAR Item No. 2001-01-2432 contributed by Mike McKinnon, In-Service Engineering (Systems)

Subject: Battery Charger - New Part Number

Applicability: CRJ 100/200
Reference: Illustrated Parts Catalog (IPC)

In December 2000, Bombardier updated Specification Control Drawing (SCD) 601R59325 to add a
new Securaplane part number (100-0211-03) for the Model BC1301 battery charger.
The IPC refers to the battery charger part number as “601R59325”; this number also appears on the
identification label affixed to the charger. The new Bombardier p/n is 601R59325-1. All new battery
chargers (i.e., unit serial number 1879 and subsequent) have been manufactured with this new part
number. The IPC will be modified to add the new p/n, and will specify full interchangeability.
It became necessary to change the Securaplane part number due to a change in the internal
components. Two of the internal modules were changed to new ones because it was no longer
possible to produce the modules originally designed for the battery charger. The original modules
were “through-hole” printed circuit card technology, while the new modules employ “surface-mount”
technology. The form, fit, and function of the BC1301 charger are not affected by the change. Both
the original and new dash numbered parts are applicable to aircraft S/N 7002 and all subsequent.

ISAR Item Status: CLOSED

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CRJ ISAR 2001-01

ISAR Item No. 2001-01-2750 contributed by Daniel Belanger, In-Service Engineering (Systems)

Subject: FECU and SECU Fault Log and Data Sheets

Applicability: CRJ 100/200
Reference: Fault Isolation Manual (FIM)

Many Operators are apparently unaware of the fault log and data sheets included in the Fault
Isolation Manual (FIM) for the Flap Electronic Control Unit (FECU) and Spoiler Electronic Control
Unit (SECU). These pages are included in FIM Section 27-50-00, pages 69 and 70 (TR No.27-08) for
the FECU, and Section 27-60-00, page 179 (Figure 101) for the SECU.
Recently, a number of Brake Position Sensing Units (BPSU -9B) have been removed and returned to
the Eaton (the Supplier) with very little information regarding the reason for removal. In many cases,
the only comment written on the documents that accompanied the BPSU was “FAILED”. Without
the pertinent information included in the fault log and data sheets, Eaton is incapable of performing
in-depth troubleshooting to determine possible failures in the BPSU, FECU, or the flap system. In the
past, Eaton was only successful in identifying root cause problems in one of the microprocessors of
the FECU ... with the help of the fault log and data sheets.
It is a requirement of Bombardier and Eaton for all returned units for the flap and spoiler systems to
be accompanied by fault logs and data sheets. It is imperative, to save time and cost for Operators
(especially in the case of no-fault-found units), that this procedure be followed.

ISAR Item Status: CLOSED

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ISAR Item No. 2001-01-3220 contributed by Otto Dietrich, In-Service Engineering (Systems)

Subject: Main Landing Gear Trailing Arm End Cap Maintenance

Applicability: CRJ 100/200
Reference: CRJ MLG Corrosion Working Group - Actions; Component Maintenance Manual

Recently, Messier-Dowty, Bombardier, and several Operators participated in the first CRJ Main
Landing Gear Corrosion Working Group meeting. The meeting highlighted several areas where
corrosion can be, and has been, found.
One area of corrosion that can be addressed by line maintenance in the short term is the main landing
gear trailing arm (see illustration).
It was noted that the end cap (p/n 17058-1; referenced in CMM
32-10-15, item 95, page 1042), in several cases, was found to
be improperly positioned and incorrectly sealed. This may
allow ingress of moisture into the inner bore of the trailing
arm, leading to corrosion.
Messier-Dowty and Bombardier are actively investigating a
total corrosion protection program for the CRJ landing gear
(including the trailing arm). In the interim, Operators are
advised to check the end cap of the trailing arm for proper
seating and sealing, in accordance with CMM 32-10-15
paragraph ‘B’, “Sealing Joints”.
This action should assist in prevention and help stop initiation
of corrosion in the bore of the trailing arm.

ISAR Item Status: OPEN

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ISAR Item No. 2001-01-5210 contributed by Roberto Leblond, In-Service Engineering (Systems)

Subject: Passenger Door Quick Disconnect Electrical Harness

Applicability: CRJ 100/200 Aircraft S/N 7003-7067, 7069-7355, 7357-7368
(Note: this change will be incorporated before delivery on aircraft S/N 7356, and 7369 and subsequent.)
Reference: SB601R-52-099

Operators have been reporting damaged wires in the passenger door electrical harness. These
damaged wires, caused by the continuous rotation and movement of the harness during door
operation, can lead to nuisance door messages on EICAS.
Bombardier Aerospace has issued Service Bulletin SB601R-52-099 (released November 10, 2000)
which addressed the procedure to replace the existing door wiring harness with a quick-disconnect
harness.
The modification recommended by this SB increases the reliability of the passenger door control and
indicating system. Also, the quick-disconnect feature will ease future maintenance.
Bombardier recommends that SB601R-52-099 be incorporated on aircraft within 900 flight-hours
from the date of issue of the Service Bulletin.

ISAR Item Status: CLOSED

ISAR Item No. 2001-01-5211 contributed by Robert Genest, Technical Help Desk

Subject: Main Passenger Door Malfunctions

Applicability: All CRJ Aircraft With SB 601R-52-067 Incorporated
Reference: SB 601R-52-067; Generic REO 601R-52-11-103; CRJ AMM

Operators have reported several instances of main door malfunctions. Often a slight adjustment
would have corrected the discrepancy. Unfortunately, adjustment of the door mechanism tends to
become an extensive process, resulting in flight delays and cancellations.
The following maintenance troubleshooting suggestions are offered by the Technical Help Desk in
order to get the passenger door serviceable as quickly as possible:
1. CHECK FOR SMOOTH OPERATION OF LATCH MECHANISM WITH DOOR IN OPEN
POSITION TO DETERMINE IF PROBLEM IS LOCATED IN DOOR MECHANISM OR ON
AIRFRAME SIDE.
2. OPERATE DOOR WITHOUT PRESSURE SEAL. CORRECT OPERATION CONFIRMS IF
SEAL IS AT FAULT. USE REO 601R-52-11-103 TO ALLEVIATE SEAL COMPRESSION.
Before conducting any door adjustment, it is important to keep in mind that door rigging must be
performed in accordance with the Aircraft Maintenance Manual (i.e., 3300 ±300 lb. on nose gear).

ISAR Item Status: CLOSED

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 CRJ ISAR 2001-01

ISAR Item No. 2001-01-5400 contributed by Denis Turmel, Technical Help Desk

Subject: Engine Build Unit Serial Number Versus GE Serial Number

Applicability: All CL-600-2B19
Reference: GE Illustrated Parts Catalog; Bombardier Drawing 601R60001; GE Drawing 228-04021

Operators have complained that they are unable to differentiate the Engine Build Unit (EBU) serial
number from the GE serial number.
The EBU serial number is the serial number given when all components are installed. These
components consist of the main engine, forward engine nacelle, thrust reverser assembly, core cowl
doors, translating cowl doors, tailpipe fairing, IDG, throttle gearbox, etc., as installed on the
Bombardier production line per drawing 601R60001 and GE drawing 228-04021. The location of the
EBU serial number dataplate is at 6 o’clock on the aft frame forward cowl assembly (see illustration).

General Electric provides a GE engine serial number. Its purpose is to identify the main serialized
engine without any components installed. The GE dataplate is located at 12 o’clock on the retainer
stage bracket of the front frame compressor of the engine (ref. GE Illustrated Parts Catalog, Chapter
72-32-00, Figure 1, Sheet 3, Page 0B, Item 415).
NOTE: For any Engineering Configuration Statement (ECS) changes and the Modsum, the
Bombardier Service Bulletin group identifies the SB effectivity by EBU serial number
(e.g., 4035 L/H, 4035 R/H).
Bombardier conducts all tracking for the EBU with the Cumulated Unit Manufacture (CUM)
document. For the Operator, the GE engine serial number is recorded in the Engine Log Book. All
EBU serialized components are recorded in the Aircraft Serial List. The Engine Log Book and
Aircraft Serial List are provided to the Operator at the time of new aircraft delivery.
In-service EBU components may eventually be interchanged with those from spare engines.
Operators are responsible, after aircraft delivery, for ensuring that EBU serialized components are
tracked per their Maintenance organization established tracking system. The GE serial numbers
should be recorded in the Engine Log Book in the event of an engine change.

ISAR Item Status: CLOSED

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CRJ ISAR 2001-01

ISAR Item No. 2001-01-5610 contributed by Michel Frechette, In-Service Engineering

Subject: Flight Compartment Window Side Post Strap Installation

Applicability: CRJ 100/200
Reference: AMM Temporary Revision 56-015 & TR 56-016

Operators are advised of the recent release of Aircraft Maintenance Manual, Revision 22, in which
Chapter Tasks 56-11-01 and 56-12-01 were revised (ref. TR 56-015 and 56-016).
A Bombardier investigation was conducted during latter half of 2000. The objective was to eliminate
the requirement of re-torquing fasteners at the flight compartment window side post straps 24 hours
after installation of a flight compartment window.
The 24-hour re-torque procedure has been a Production standard practice, incorporated in the AMM.
The investigation determined that, following the 24-hour re-torque procedure, the torque values only
slightly decreased after accumulating a substantial number of flight-hours. This torque value decrease
was within specifications. The investigation also proved that the potential loss of cabin pressurization
is non-existent. Therefore, the 24-hour re-torque requirements within the AMM procedures were
determined to be redundant.
As a note, PPG flight compartment windows are designed with pressure rubber seals (in this
particular area) to maintain cabin pressure.
AMM Tasks 56-11-01-000-801 (windshield installation) and 56-12-01-000-801 (side window
installation) have been revised to eliminate the need to re-torque fasteners at side post straps 24 hours
after window installation.
In addition, the above Tasks have been revised to include the requirement to apply sealant under all
countersinks of fastener heads only, upon installation of flight compartment windows.

ISAR Item Status: CLOSED

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 CRJ ISAR 2001-01

Generic Repair Engineering Order Update

contributed by Joanne Harris, Technical Help Desk
NOTE: The following is a list of REOs issued/revised since ISAR 2000-05 (October 2000).

REO No. Title/Description Iss./Rev. Date Rev

601R-21-51-009 Reinforcement of ECS Ducts 601R95216-1/-2 and -25/-26 2000-09-27 A
601R-49-81-003 Repair to Heat Shield Assembly - APU Exhaust 601R97204 2000-08-15 A
601R-52-45-006 Temporary Repair to Refueling Access Door 2000-11-08 NC
601R-53-00-026 Generic Repair to Skin Around Passenger Cabin Windows 2000-12-01 NC
601R-53-00-027 Repair Floor Beam 2000-08-08 B
601R-53-00-028 Generic Repair to Fuselage Frames FS295 to 654.5 2000-07-10 NC
601R-53-00-029 Generic Repair to Stringers 2000-12-15 NC
601R-53-00-030 Generic Repair to Fuselage Skin Around Passenger Door Cutout 2000-10-21 NC
601R-53-00-033 Generic Repair to Fuselage Skin Around Service Door Cutout 2000-10-20 NC
601R-53-00-034 Generic Repair to Skin Around Cargo Door 2000-12-01 NC
601R-53-00-035 Generic Repair to Fuselage Skin - Flush 2000-12-15 NC
601R-53-21-313 Repair to Fuselage Skin, FS210, STR 16-17, LHS 2001-01-09 NC
601R-53-81-018 Radome Clearance With Fuselage Skin 2000-11-21 NC
601R-53-82-002 Repair to Outboard Wing, Wing/Fuselage, and Wing Aft Fairings 2000-11-21 B
601R-55-32-075 Repair to Vertical Stabilizer Drag Angle Diaphragm 2001-01-03 A
601R-56-11-005 Alternate Sealant - MIL-S-81733 Type II Instead of PR1422 MIL-S-8802 2000-10-04 B
601R-57-21-030 Fretting and Corrosion Repair on Wing Centre Lower Plank, Fuel Tank Access Door Cutout 2000-10-02 B
601R-57-60-014 Repair to Aileron Static Discharger Mounting Base 2000-11-17 NC

Service Letter Update

contributed by Joanne Harris, Technical Help Desk
The following is a list of CRJ SLs issued/revised since ISAR 2000-05 (October 2000).

SL No. ATA Subject Issue Date Author Rev Rev. Date

34-020 3413 Low Speed Awareness Cue; 1.27 Vs Indicator (Green Line) 1999-07-08 M. Campey A 2000-10-16
49-006 4940 APU Starter Shaft Shear Troubleshooting 2000-04-24 G. Turcotte A 2000-11-07
77-003 7731 N2 Vibration ICON - Right-Hand Installed Engines 2000-11-06 R. Moore NC --
32-029 3240 High Energy Stop / Rejected Takeoff (RTO) Inspection Check 2000-11-27 R. Savard NC --
20-005 2000 Resetting Tripped Circuit Breakers 2000-12-06 S. Taillefer NC --
31-010 3161 EICAS COMP INOP Message 2000-12-11 S. Taillefer NC --
21-018 2124 Misidentified Water Level Control Units 2001-01-11 F. Tremblay NC --
00-004 0000 Points of Contact for Support 2001-01-16 M. Dornenburg NC --

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All Operator Message Update

contributed by Joanne Harris, Technical Help Desk
The following is a list of CRJ AOMs issued/revised since ISAR 2000-05 (October 2000).

AOM # ATA Subject Issue Date Rev Rev Date

0477 0000 Service Letter and All Operator Message Numbering for CRJ 100/200 and CRJ 2001-01-12 NC --
700 Aircraft
0476 2735 STALL FAIL Message During Takeoff - Issuance of AFM TR/98 2001-01-12 NC --
0475 2423 Notice of Issue: Alert SB A601R-24-098 for Aircraft S/N 7305-7438; Inspection 2001-01-10 NC --
of ADG Lock Pin Engagement and Downlock Pin
0474 2420 Alert SB 601R-24-103, Engine IDG Cable Chafing - Inspection 2000-12-22 NC --
0473 3231 Alert SB A601R-32-083, Landing Gear Control Panel 2000-12-22 NC --
0472 2210 Flight Control Computer 622-9815-704 2000-12-21 NC --
0471 2611 TC AD CF-2000-35 2000-12-21 NC --
0470 2735 Stall Fail Message on EICAS 2000-12-21 NC --
0469 3230 Landing Gear Control Handle Replacement 2000-12-15 NC --
0468 7220 GE All Operator Wire 00-03 2000-12-14 NC --
0467 2840 TC AD CF-2000-31 2000-12-01 NC --
0466 7900 Engine Oil Pressure Fluctuations / Low Pressure Above 37,000 Feet 2000-11-27 NC --
0465 5210 New Grey Seal Passenger Door P/N 601R31872-3 Batch Irregularities 2000-11-13 NC --
0464 3421 AHC 85E UART Lockup 2000-11-10 NC --
0463 4931 APU - Inspection/Replacement of Fuel Control Coupling Retaining Bolt 2000-11-06 NC --
0462 0000 Electronic Data Standard Exchange (EDSE) Conference Agenda 2000-11-06 NC --
0461 2710 FAA AD 2000-20-03 R1 2000-11-01 NC --

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Operator Coverage
Information Current as of: February 9, 2001

Note Regarding E-mail Addresses:

Addresses for personnel stationed in Montreal are as such: [email protected]
while those for Toronto-based staff and all FSRs in the field are: [email protected]

Field Service & Customer Service Management & Office Personnel (etc.)
POSITION NAME LOCATION TELEPHONE CELL PHONE FAX
Field Support, Director Bob Donnelly Montreal, PQ, Canada 1-514-855-8149 1-514-984-5798 NA 1-514-855-7601
Field Service, Manager John Warner Toronto, ON, Canada 1-416-375-3311 1-416-948-2772 1-416-373-5308
Field Service Administration Manager Cindi Chan Toronto, ON, Canada 1-416-375-3304 1-416-568-3510 1-416-373-5308
Field Service Clerk Carol Nicolucci Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Regional Manager - Asia/Pacific Steve Harrison Shanghai, China 86-21-5834-7736 86-1350-135-2842 86-21-5834-4738
Regional Manager - Eastern Americas Ross Hitchins London, ON, Canada 1-519-659-5527 1-519-852-5203 1-519-453-8247
Regional Manager - Western Americas Bob Makortoff Richmond, BC, Canada 1-604-272-3191 1-604-760-2293 1-604-272-3106
Regional Manager - International David Kirstuik Montpellier, France 33-4-6720-6861 33-6-1203-4095 33-4-6720-6865
Area Rep. - Australia James Ranger Monterey, NSW, Australia 61-2-9700-7423 61-417-809-379 61-2-9700-7425
Area Rep. - Eastern USA Ray Gatt Middletown, PN, USA 1-717-944-8843 -- 1-717-944-8844
Area Rep. - Europe Tom Schweiger Innsbruck, Austria 43-512-286-449 43-664-440-3561 43-512-286-458
Area Rep. - Europe Bruce Hawker Maastricht, Netherlands 31-43-358-7949 31-6-1508-4449 31-43-408-5994
Area Rep. - Middle East Chris Davey Abu Dhabi 971-2-4432-482 971-2-4432-868 971-50-612-0257
Area Rep. - South America Mike Rosso Kissimmee, FL, USA 1-407-343-5566 1-407-922-6109 1-407-343-5567
Area Rep. - Western USA Mike Robinson Salt Lake City, UT, USA 1-801-575-2076 1-801-556-9082 1-801-575-2078
CRJ 900 FSR Gennaro Sicurezza Montreal, PQ, Canada 1-514-855-9509 1-514-214-7476 1-514-855-7702
FSR (training) Peter Jones (training) 1-416-375-3982 -- 1-416-373-5308
FSR (training) Mike Day (training) 1-416-375-3982 -- 1-416-373-5308
Customer Service, Director Steve Young Toronto, ON, Canada 1-416-375-3667 -- 1-416-375-4254
Customer Service - Sr. Manager Americas Alan Gibbins Toronto, ON, Canada 1-416-373-5603 1-416-606-5882 1-416-375-4254
Customer Service - Manager Asia/Pacific Royston Simon Montreal, PQ, Canada 1-514-855-7648 1-514-236-5003 1-514-855-7601
Customer Service - Manager International Christine Forget Montreal, PQ, Canada 1-514-855-7149 1-514-923-4126 1-514-855-7601

Field Service Representatives & Customer Service Account Managers Assigned to Operators
Note: “C” indicates cellular phone.
OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE
Abu Dhabi Aviation DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
AC Jet CRJ Hughes, Hal USA (Columbia, SC) 1-919-812-4406 C Rose, Ronald 1-514-855-9329
Adria Airways CRJ Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Aubry, Gilles 1-514-855-9340
Aerographics DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air ALM DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Air BC DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air Canada CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Panasiuk, Mike 1-514-855-7857
Air Canada CRJ St-Pierre, Alain Canada (Montreal, PQ) 1-514-422-6829 Panasiuk, Mike 1-514-855-7857
Air Creebec DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Dolomiti CRJ DelVecchio, Nick Italy (Verona) 1-416-375-3982 Aubry, Gilles 1-514-855-9340
Air Inuit DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Jamaica Express DASH 8 Cockshott, Robert Jamaica (MontegoBay) 1-876-997-7474 C Martello, Alberto 1-416-375-3703
Air Littoral CRJ Kirstuik, David * France (Montpellier) 33-4-6720-6861 Aubry, Gilles 1-514-855-9340
Air Niugini DASH 8 Ranger, James Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Air Nostrum CRJ Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783

15
CRJ ISAR 2001-01

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Air Nostrum DASH 8 Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
Air Nova DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Ontario DASH 8 Hitchins, Ross * Canada (London, ON) 1-519-659-5527 Lee, Lori 1-416-375-3139
Air Senegal DASH 8 Hutchins, Mark Canada (Toronto, ON) 1-416-375-3982 Derso, Haile 1-416-373-7767
Air Service Gabon DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Wisconsin CRJ LeBlanc, Maurice USA (Appleton, WI) 1-303-551-7363 Burtone, Carmela 1-514-855-9342
Aires DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Alberta Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Allegheny Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Aloha Island Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Amakusa Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Bailey, Tim 1-416-375-3234
American Eagle CRJ Chown, Bruce Canada (Montreal, PQ) 1-514-855-8054 Rose, Ronald 1-514-855-9329
ANK (Air Nippon) DASH 8 Irvine, Andrew Canada (Toronto, ON) 1-416-375-3982 Bailey, Tim 1-416-375-3234
Atlantic Coast Airlines CRJ Basile, Joe USA (Dulles, VA) 1-703-661-1629 Rose, Ronald 1-514-855-9329
Atlantic Southeast Airlines CRJ Baker, Peter USA (Atlanta, GA) 1-404-765-1927 Chancey, John 1-514-855-9341
Atlantic Southeast Airlines CRJ Confalone, Luigi USA (Macon, GA) 1-912-784-0318 x212 Chancey, John 1-514-855-9341
Atlantic Southeast Airlines CRJ Reynolds, John USA (Atlanta, GA) 1-404-765-1927 Chancey, John 1-514-855-9341
Augsburg Airways DASH 8 Carruthers, Scott Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
Augsburg Airways Q400 Carruthers, Scott Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
Bahamasair DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Banco de Mexico / SETRA DASH 8 Barr, Kevin Mexico 52-57-85-5294 Martello, Alberto 1-416-375-3703
BP Exploration DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Brit Air CRJ Brousseau, Franck France (Morlaix) 33-2-98-62-1022 x636 Laverdure, Genevieve 1-514-855-9418
Brit Air CRJ Fernandez, Christophe France (Morlaix) 33-2-98-62-1022 x636 Laverdure, Genevieve 1-514-855-9418
British European CRJ Armstrong, Dan England (Exeter) 44-1392-266-670 Laverdure, Genevieve 1-514-855-9418
British European DASH 8 Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
British European Q400 Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
Brymon Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
BWIA West Indies Airways DASH 8 DeAbreu, Dwayne Trinidad 1-868-669-3000 x2545 Martello, Alberto 1-416-375-3703
Canadian Regional Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Caribbean Star Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
CC Air DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Chang’An Airlines Hainan Q400 Foo, Wah Liang China (Xi’an) 86-29-4261-888 Bailey, Tim 1-416-375-3234
Chang’An Airlines Hainan Q400 McHale, Tim China (Xi’an) 86-139-1082-5733C Bailey, Tim 1-416-375-3234
Chang’An Airlines Hainan Q400 Lu, Yong Yi China (Xi’an) 86-29-8707-422 Bailey, Tim 1-416-375-3234
Cimber Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Aubry, Gilles 1-514-855-9340
Cirrus DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice DASH 8 Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Comair CRJ Buth, Otto USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
Comair CRJ Keys, Nigel USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
Comair CRJ Potvin, Gilles USA (Orlando, FL) 1-407-825-3863 Panasiuk, Mike 1-514-855-7857
Denim Air DASH 8 Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
DND 402 Squadron DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eastern Australia Airlines DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Eastern Caribbean Express DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Era Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Fair Inc. CRJ Reid, Gary Japan (Sendai) 81-22-323-4405 Sanchez, Peter 1-514-855-7297
GMG Airlines DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Bailey, Tim 1-416-375-3234
Halliburton Company DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Hawkair Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Horizon Air CRJ Chalmers, Don Portland, OR, USA 1-503-335-1491 Panasiuk, Mike 1-514-855-7857
Horizon Air DASH 8 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049

16
 CRJ ISAR 2001-01

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Horizon Air Q400 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049
Intercontinental de Aviacion DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Island Aviation Services DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Bailey, Tim 1-416-375-3234
J-Air CRJ Lackie, Alan Japan (Hiroshima) 81-82-503-2355 Sanchez, Peter 1-514-855-7297
Kahama Mining DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Kendell Airlines CRJ Caldwell, Doug Australia (VIC) 61-3-9933-2319 Sanchez, Peter 1-514-855-7297
Kenya Air Force DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
LADS DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Lauda Air CRJ Rust, David Austria (Vienna) 43-1-7000-75030 Vigna, Angelo 1-416-373-7557
Lauda Air S.p.A CRJ Rust, David Austria (Vienna) 43-1-7000-75030 Vigna, Angelo 1-416-373-7557
LIAT DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Lufthansa CityLine CRJ Perron, Claude Germany (Koln) 49-2203-550-51 Aubry, Gilles 1-514-855-9340
Maersk Air (DK) CRJ Jelley, Kevin Denmark 45-32-31-4809 Laverdure, Genevieve 1-514-855-9418
Maersk Air (UK) CRJ Davies, Robin England (Birmingham) 44-121-243-2117 Laverdure, Genevieve 1-514-855-9418
MBA DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Mesa Airlines DASH 8 Conley, John USA (Phoenix, AZ) 1-480-699-6503 Chancey, John 1-514-855-9341
Mesa Airlines (West) CRJ Conley, John USA (Phoenix, AZ) 1-480-699-6503 Chancey, John 1-514-855-9341
Midroc Aviation DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Midway Airlines CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Rose, Ronald 1-514-855-9329
Nagasaki Airways DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Bailey, Tim 1-416-375-3234
National Jet Systems DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
NAV Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Nordic Aviation Resources DASH 8 Davies, Robin England (Birmingham) 44-121-243-2117 Anderson, Chris 1-416-373-7783
Northwest Airlink (Express I) CRJ Godon, Raynald USA (Memphis, TN) 1-901-369-8829 Burtone, Carmela 1-514-855-9342
Orca Air DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Palestinian Airlines CRJ Knox, John Canada (Toronto, ON) 1-416-375-3982 Aubry, Gilles 1-514-855-9340
Palestinian Airlines DASH 8 Knox, John Canada (Toronto, ON) 1-416-375-3982 Derso, Haile 1-416-373-7767
Pegasus Technologies Inc. DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Healey, Barbara 1-416-375-3028
Piedmont Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Qantas New Zealand DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Quebec Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Rheintalflug-Seewald DASH 8 Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Royal Wings DASH 8 Carruthers, Scott Germany (Augsburg) 49-821-27097-64 Derso, Haile 1-416-373-7767
Ryukyu Air Commuter DASH 8 Doles, Kelly Japan (Okinawa) 81-98-858-3348 Bailey, Tim 1-416-375-3234
SAS Commuter Q400 Butcher, Cal Canada (Toronto, ON) 1-416-346-8805 C Derso, Haile 1-416-373-7767
SAS Commuter Q400 de Graaf, Peter Denmark 45-3232-4850 Derso, Haile 1-416-373-7767
Saudi Aramco DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Schreiner Airways DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Shandong Airlines CRJ Gagnon, Michel China (Shanghai) 86-139-1082-5749C Sanchez, Peter 1-514-855-7297
Shanghai Airlines CRJ Tremblay, Martin China (Shanghai) 86-1365-1744-521C Sanchez, Peter 1-514-855-7297
Shuttle America DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Skippers Aviation DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Skywest Airlines CRJ Robinson, Mike * USA (SaltLakeCity, UT) 1-801-575-2076 Burtone, Carmela 1-514-855-9342
South African Express CRJ Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Aubry, Gilles 1-514-855-9340
South African Express DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Southern Australia Airlines DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Southern Winds Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Martello, Alberto 1-416-375-3703
Southern Winds Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Sunstate Airlines DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Transport Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Tyrolean Airways CRJ Rust, David Austria (Vienna) 43-1-7000-75030 Vigna, Angelo 1-416-373-7557
Tyrolean Airways DASH 8 Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Tyrolean Airways Q400 Dorrans, Spencer Austria (Vienna) 43-1-7007-36314 Vigna, Angelo 1-416-373-7557

17
CRJ ISAR 2001-01

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

UNI Airways DASH 8 Yong, Martin China (Taiwan) 886-2-2715-6973 Bailey, Tim 1-416-375-3234
USAF / King Aerospace DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Healey, Barbara 1-416-375-3028
Vanair DASH 8 Ranger, James * Australia (NSW) 61-2-9700-7423 Bailey, Tim 1-416-375-3234
Widerøe’s Flyveselskap DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Anderson, Chris 1-416-373-7783
Zhejiang Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Bailey, Tim 1-416-375-3234
* - see FSR/CSAM Management Table THD: contact 24-hr dHI [email protected] & 24-hr CRJ [email protected]

*** * ***

Action Register Update

The following list identifies action register items which have been closed or updated in the period of November
2000 and January 2001. For further details, see the Bombardier FSRs who have a copy of the latest Action
Register database.
Rev. Date Title Status ATA Item
06-Nov-00 STBY Pitot-- Moisture Ingress Open 3400 21
08-Nov-00 NLG Priority Valve Reliability Open 3230 7
08-Nov-00 Reversed ADI Indication Open 3420 12
09-Nov-00 Flight Compartment Fan/Sensor Unit Relocation Closed 2160 10
09-Nov-00 Cargo Smoke Detector False Warnings Open 2610 6
09-Nov-00 Fuel Low Pressure Switch Closed 2840 5
13-Nov-00 [OC-08] Warranty position for all lights closed 00 12
13-Nov-00 TRU Fan Failure closed 2400 12
13-Nov-00 HUGS Modes (All phases of flight) Open 3410 19
13-Nov-00 FCC SB -27 Autopilot upgrade "Aileron Roll (wing rocking)" Closed 2210 1
15-Nov-00 Flap Electronic Control Unit (FECU) phase III improvement status Open 2750 45
15-Nov-00 OVBD COOL MSG, Post SB 52-057 Open 5210 45
15-Nov-00 Flap Actuators 1, 2 and 4 Phase III improvement status Open 2750 46
15-Nov-00 Brake Position and Sensor Unit -11 Status Open 2750 44
15-Nov-00 Pin Failure in Pax Door Handle Assy Open 5210 47
15-Nov-00 Seal damaged by support wheel, latch down hook. Open 5210 48
15-Nov-00 [OC-04] Engineering Slow to Respond Closed 00 5
16-Nov-00 Hydraulic Pump 3A Open 2910 1
16-Nov-00 De-pressurization due to pressure bulkhead check valve Open 2120 5
16-Nov-00 Cockpit noisy/high airflow Open 2120 4
16-Nov-00 Lavatory/Galley Exhaust Fan Open 2120 3
16-Nov-00 Proposed New Cargo Smoke Detector Open 2610 8
16-Nov-00 Corrosion on the Radio Altimeter Antenna Open 3440 6
16-Nov-00 Cabin Pressure Bump during Take-Off Open 2130 2
16-Nov-00 Rumbling noise from ECS Pack Open 2150 7
16-Nov-00 Ram air check valve failure Open 2150 10
16-Nov-00 ECS heat exchanger cracked flange Open 2150 11
16-Nov-00 ECS Dual Bypass Valve Failure Open 2150 12
16-Nov-00 ACM Water ingress due to clogged separator drain Open 2150 13
16-Nov-00 Fuel Crossflow Valve Closed 2820 4
16-Nov-00 Fuel Gravity Cross Flow Valve Closed 2820 7
16-Nov-00 Fuel Gravity Cross Flow Valve Failures Closed 2820 9
16-Nov-00 Refuel/Defuel Cap Assy - Tether Failure Closed 2820 10
16-Nov-00 APU/Fuel Transfer Pump Malfunction Open 2820 12
16-Nov-00 Fuel Check Valve Malfunction Closed 2800 4
16-Nov-00 Fireex Discharge Line Fouling at Pylon Closed 2600 1

18
 CRJ ISAR 2001-01

Rev. Date Title Status ATA Item

17-Nov-00 MLG Main Fitting Crack - Investigation Open 3210 18
17-Nov-00 Landing Gear Manual Release Closed 3230 4
17-Nov-00 Tire removals- Inspection costs Open 3240 39
17-Nov-00 Nose Steering Swivels Leaking Open 3250 12
17-Nov-00 NWS Feedback RVDT - Grease & Moisture Ingress Closed 3250 16
17-Nov-00 CRJ Landing Gear Sampling Program/Corrosion Open 3200 16
17-Nov-00 Corrosion on Landing Gear Closed 3200 13
17-Nov-00 CRJ Landing Gear General Reliability Closed 3200 14
17-Nov-00 MRM Structural Life Limits for Landing Gear Components Open 3200 15
18-Nov-00 This register has been moved to 3140-8 Open 2730 3
22-Nov-00 Main Gear wear problems Closed 3210 4
22-Nov-00 Improve nose and main tires design Closed 3240 3
22-Nov-00 Nose Gear tires Closed 3240 4
22-Nov-00 Adequacy of Nose Tires for this Aircraft Open 3240 6
22-Nov-00 MLG and NLG Tires Closed 3240 9
22-Nov-00 Tire Wear and Cuts Closed 3240 11
22-Nov-00 Lowering Tire Pressure Closed 3240 12
22-Nov-00 Increasing Tire Weight Closed 3240 13
22-Nov-00 Thorough Testing for New Tire Closed 3240 16
22-Nov-00 Tire Pressure - MLG for Maintenance Purpose Open 3240 26
22-Nov-00 Tires Closed 3240 27
22-Nov-00 Double Overload rating for the CRJ MLG tires Open 3240 42
22-Nov-00 Nose Cowl Anti-Ice Valve Reliability Open 3010 3
22-Nov-00 10th Stage PRSOV (ECS pack valves) Open 3610 5
22-Nov-00 APU - Check Valve failure Open 3610 6
22-Nov-00 14th Stage Bleed Air Overheat "false" warning-IFSD Open 3620 4
22-Nov-00 APU Compressor "Soft FOD" damage Open 4900 20
22-Nov-00 APU / Generator Interface Contamination Open 4900 17
22-Nov-00 APU Warranty Actions. Closed 4900 15
22-Nov-00 MLG Bushing Migration Open 5700 4
22-Nov-00 APU Oil Cooler-FCU Coupling. Oil Loss Open 4990 1
22-Nov-00 Engine Cowl Holding Brace-interchangeability Open 7100 9
22-Nov-00 Fan Disk crack Open 7200 8
22-Nov-00 HPT1&2 Blade shank "corrosion". HPT2 blade non-conformance Open 7250 1
22-Nov-00 AGB "P" axis gear. #5 bearings Open 7260 1
23-Nov-00 Fuel leaks - Main Fuel Control Open 7300 2
23-Nov-00 Throttle Cable Freezing Open 7610 4
23-Nov-00 N2 Vibration Problems on Engine Open 7700 2
23-Nov-00 Loss of N2 EICAS Indication - Auto N1"upspeeds" Open 7700 3
23-Nov-00 Thrust Reverser Cover "Stang" Fairings Open 7830 11
23-Nov-00 Thrust rev "unlock" msg-Stow switch/wire chafe/PDU Open 7830 22
23-Nov-00 Thrust Reverser. Repair - Cascade Vanes Open 7830 23
23-Nov-00 Removal of TC AD CF-98-14 - Flap System Improvements Open 2750 43
23-Nov-00 Thrust Rev - Blocker Door Bushings- Karon V Open 7830 24
23-Nov-00 "Oil Coking" -C Sump screen/Oil loss-B sump scavenge Open 7920 2
23-Nov-00 Fan Blade LCF inspection/control Open 7200 9
23-Nov-00 Throttle "jam"-in flight shut down-LH cowl strut stow Open 7610 7
23-Nov-00 Low / Fluctuating Oil Pressure at high altitude Open 7900 7
24-Nov-00 FDR & CVR Hydraulic Fluid Contamination closed 3130 2
27-Nov-00 Hydraulic Shut-off valve malfunction Open 2910 11
27-Nov-00 [OC-36] Removal rates and trends reporting Closed 00 7
27-Nov-00 Noisy Brakes (squealing) Open 3240 40
27-Nov-00 Axle inspection criteria - RTO, AFM/AMM Open 3210 20

19
CRJ ISAR 2001-01

Rev. Date Title Status ATA Item

27-Nov-00 Fuel Computer Failure Due to Defective Transfer SOV Open 2800 7
29-Nov-00 Spares closed 00 36
29-Nov-00 APU INLET/EXHAUST DUCTS Open 4910 3
30-Nov-00 EICAS 2000 susceptable for STALL FAIL message during take-off roll Open 3140 8
04-Dec-00 Cargo Door Balance Spring Open 5230 12
05-Dec-00 Throttle jam - gearbox "tooth wear"-shaft "migration" Open 7610 6
06-Dec-00 Improper Fit of New Passenger Seal (gray) P/N: 601R31872-3 Open 5210 49
06-Dec-00 Radial cracks in spokes of In-board Main Wheels Open 3240 43
06-Dec-00 Mixing tire types on the same MLG axle Closed 3240 28
07-Dec-00 STALL FAIL MESSAGEs In Flight/High NFF Investigation Open 2730 2
07-Dec-00 Detailed Inspection of the overwing emergency exits Open 5220 3
07-Dec-00 Coax cable moisture ingress corrosion Open 2300 10
07-Dec-00 Mechanical Door Seal for the Service Door Open 5240 9
07-Dec-00 Flap Flexible Shaft Open 2750 41
08-Dec-00 TCAS Computer - Fluid Contamination Open 3440 10
08-Dec-00 Air Data Sensor Heat System Open 3030 4
08-Dec-00 Radio Altimeter Transceiver Removals Open 3410 10
08-Dec-00 Anti-Ice Fluid residue TYPE IV Open 1230 1
08-Dec-00 Fire detection control unit- Engine/APU False Fire Warning Open 2610 9
08-Dec-00 Failure in the MLG Overheat Detection System Open 2610 10
08-Dec-00 Wing Anti-Ice overheat test closed 3010 10
08-Dec-00 Max Take-off certification change from 53000 to 51000 Open 0200 19
11-Dec-00 Fuselage Sta. 718.00 cracks Open 5310 26
12-Dec-00 Collins Equipment - high NFF rate closed 2210 4
12-Dec-00 FCC -704 experiencing control stick pumping >FL290 & on ILS approach Open 2210 7
on new A/C >7390
12-Dec-00 FMS CDU - HVPS Reliability Open 3460 19
13-Dec-00 Lavatory Door Switch - High URR Closed 2540 8
14-Dec-00 APU Starter shaft shears Open 4940 3
15-Dec-00 SB Main Pax Door Latch Pin Open 5210 41
18-Dec-00 Cabin Temp Control Open 2160 1
18-Dec-00 Passenger Door Rigging-ongoing Open 5210 46
18-Dec-00 Flap System - BPSU Reliability Open 2750 30
18-Dec-00 Flap Actuator # 3 - Internal Fault Open 2750 39
18-Dec-00 AHRS, AHC85E UART Lock-up Open 3420 15
18-Dec-00 Flap Actuator Ball-Screw Assy High Torque Under Load Closed 2750 42
18-Dec-00 3rd Man Headset Junction Box Closed 2340 7
19-Dec-00 IDG Auto-disconnecting Open 2410 11
19-Dec-00 AGB/engine damage from IDG-in flight shut down Open 7260 2
20-Dec-00 [PT-36] Passenger Door System Closed 5210 2
20-Dec-00 Passenger Door - Easily Marked with Shoe Marks Closed 5210 13
20-Dec-00 Passenger Door Rigging Closed 5210 14
20-Dec-00 PAX Door Closed 5210 20
20-Dec-00 Pax Door Lubrication Grease Closed 5210 36
20-Dec-00 Passenger Door Harness and Connectors Location (P2MB) Closed 5210 39
03-Jan-01 PHASE IV DOOR, Passenger Door internal assist handle is too small, (not Open 5210 51
deep enough).
03-Jan-01 Pax Door Inner Skin Damaged due to Failed Gas Spring Closed 5210 37
03-Jan-01 [OC-05] FOEB Meetings Closed 00 6
04-Jan-01 Temporary repair of rigid lines with flexible lines Closed 2900 13
04-Jan-01 601R75147-19 - Hydraulic Sys Pressure Hose Open 2900 7
08-Jan-01 Outb'd Flap Hinge Arm Assy - Bearing Migration Closed 5740 3
08-Jan-01 "Display Cool" message Closed 2150 5
08-Jan-01 Overwing Emergency Door Stop Assembly Crack Closed 5220 2

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 CRJ ISAR 2001-01

Rev. Date Title Status ATA Item

09-Jan-01 Chafing hydraulic lines in aft equipment bay Closed 2910 12
09-Jan-01 Cockpit Floor Coverings Open 2510 13
09-Jan-01 Cargo Compartment On -Ramp Patch Kits Open 2550 8
09-Jan-01 Phase IV Door, Torsion Spring, Life Limitation (RSI C-816) Open 5210 50
09-Jan-01 Wing to Fuse Attachment Dog Bone Link Open 5700 7
09-Jan-01 Wing LE Aerodynamic Sealant Open 5740 7
09-Jan-01 Flap Hinge Box Fittings - Fuel Leaks Closed 5740 4
09-Jan-01 Improvement to 300 hr grease schedule on the pax door Open 5210 32
10-Jan-01 New SECU Upgrade Project Open 2760 20
10-Jan-01 Operators feedback on Collins update changes closed 3100 1
10-Jan-01 Passenger Door Connectors Corrosion Due To Water Ingress Open 5210 53
11-Jan-01 Passenger Door Last step break Open 5210 25
12-Jan-01 Intercostal Cracks at FS 621- 625 Open 5300 8
15-Jan-01 Thrust Reverser - PDU Open 7830 18
16-Jan-01 Cabin Water Ingress (Insulation) Open 2500 16
16-Jan-01 [BO-11] Entry-Way Curtain Closed 2500 5
16-Jan-01 Floor Covering - Carpet Length Change Closed 2520 5
16-Jan-01 DISPLAY COOL message on EICAS closed 2150 3
16-Jan-01 ARINC Cooling Fan Open 2150 9
16-Jan-01 Display Cool Messages Closed 2100 13
16-Jan-01 Cockpit Temperature Control Open 2160 9
16-Jan-01 Flight Compartment Windows reliability Open 5610 5
16-Jan-01 IDG failure. Damage to engine. Engine shut down. Open 2410 14
17-Jan-01 -7 PCU Reliability Investigation Open 2760 22
17-Jan-01 Landing Gear Control Lever - Fracture Open 3230 8
18-Jan-01 Excessive Wear on Flight Compart. Seat Tracks & Lockpin Holes Closed 2510 2
18-Jan-01 Flight Compartment Seat Tracks Closed 2510 7
18-Jan-01 Lav Door Closed 2540 4
18-Jan-01 Winglet Tip Static Wick - MMEL Relief Required Open 5740 6
18-Jan-01 Upper Tail navigation light Open 3340 5
18-Jan-01 MLG side stay - Loose Rod End Open 3230 9
18-Jan-01 HSTA / MCU Reliability Open 2740 22
18-Jan-01 Engine Oil Pressure Transducer Reliability Closed 7900 6
19-Jan-01 Insulation Heat Protection Against Ceiling Cargo Light Open 2500 17
19-Jan-01 Cock Pit Door- Poor Durability Open 2510 3
19-Jan-01 Flight Compartment Sun Visor Installation Open 2510 14
19-Jan-01 Flight Attendant Seat Restraint - Fraying Open 2510 15
19-Jan-01 Passenger Service Units - Retaining Tube Open 2520 21
19-Jan-01 Seat Cushion Open 2520 28
19-Jan-01 Cargo Compartment Liner & 9G Bulkhead Durability(Heavy Duty Option) Open 2550 7
19-Jan-01 Pax Door Hinge Wear Open 5210 43
19-Jan-01 Passenger Door Lever Swivel and Anchor Fitting Cracked Open 5210 52
19-Jan-01 Service Door Mechanism Plastic Cover. Open 5240 3
19-Jan-01 Corrosion Found on Bolts and Dome Nuts Around Service Door Window Open 5240 11
19-Jan-01 Parking Brake Cable/Handle Assy Wear Open 3240 37
19-Jan-01 Wing to Fuse Bushing Migration Open 5720 4
22-Jan-01 Horizontal Stab Anti-Rotation Fitting Open 5510 2

That’s all for this Issue of the ISAR !

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