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Inauthentic - Sorcing
Dear Amazon,
As requested here is the additional information about the steps we have taken to regarding inauthentic complaints.
Plan of Action:
We are implementing and strengthening the following policies in order to minimize
inauthentic type of complaints:
Introduced strict internal procedures for product purchasing that verify authenticity through distributor invoices, dealership agreements and chain of custody of the inventory. We will not list in the future any items that do not come from the manufacturer and for which we do not have actual invoices. We will do a background check of all companies that we intend to buy stock from. When a new version of a product comes to market we will immediately update our listing so it corresponds to the newer model, thereby eliminating chances for consumer to assuming that its inauthentic, if they get a different version then the description or image on the listing. We will, moving forward, make sure all of our emails and orders are accurately checked, and ensure that all of our customers are 100% satisfied. With this plan I’m confident we will guarantee future product authenticity and run tight controls on our inventory sources. Please may I have my selling privileges reinstated?
