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PLAN OF ACTION FOR ASIN :- B0CVSGXLNX,
B0CVN6B2FQ, B0CVPPS4SX, B0CVM9V66C,
B0CVG4P49Y, B0CVPVS4TY, B0CVHW29FW, B0CVPN4DPT, B0CVJCMZXD, B0CVN8PBKM RECEIVED INTELLECTUAL PROPERTY VIOLATION
Dear Amazon Seller Performance Team,
I understand that Amazon takes complaints about violations of intellectual property rights of brands or rights owners very seriously and I would like to share with you my plan of Action in which I explain what I have done to resolve the issue and what will I do to prevent similar complaints in the future.
Root Cause of the policy Violation:
- I received a trademark infringement complaint from the rights United States Marine Corps Trademark Licensing Office for the ASINs B0CVSGXLNX, B0CVN6B2FQ, B0CVPPS4SX, B0CVM9V66C, B0CVG4P49Y, B0CVPVS4TY, B0CVHW29FW, B0CVPN4DPT, B0CVJCMZXD, B0CVN8PBKM. - As I was a new seller on Amazon & Due to my inexperience in trademark law, I had not checked if the words/description listed on the product pages were trademarked. - I have been using this trademark for a few months and had never received an intellectual property complaint to date so I wasn’t aware that these home made products would infringe any trademarks.
What I have done to address this problem:
- All 10 ASINs containing the reported Intellectual Property violation have been immediately deleted. I will not relist them any of the products. - I have carefully reviewed my entire Amazon policies and guidelines, especially the ones regarding trademarks and intellectual property. - It is my responsibility to source and sell only authorized product and I understand that customers trust that they are buying authentic products when they shop on Amazon.
What I will do to prevent similar complaints in the future:
- I have carefully read and understood Amazon’s Intellectual Property Policy here (https://sellercentral.amazon.in/gp/help/external/201361070). - I will continue to monitor my product performance list to identify problems and act before they lead to a complaint. - I will carry out thorough quality control to ensure all items are 100% compliant with Amazon Policies and guidelines relating to Intellectual Property. - Before listing any new products for sale on Amazon, I will verify that the products or listings don’t violate anyone’s intellectual property, Trademark, Copyright or a patent. - I will check the USPTO website to do the trademark search. - Also, I will be contacting my suppliers to ask them if I can offer their merchandise on Amazon. - I will continue sourcing all my inventory directly from the manufactures. - I will regularly read and re-read the Amazon guidelines and policies to make sure that I am not in violation of any of the rules. Also, I will monitor all changes of the policies or any applicable laws, which could affect me or my account and react proactively. - All offending ASINs have also been deleted from my Excel upload files so they cannot be accidentally re-uploaded in the future when making amendments to my other products. - Employees to receive comprehensive training on Amazon’s Intellectual Property Policy to ensure no further breaches.
I believe the steps taken will answer the trademark owners’ complaints and the plan of action shows that I am committed to preventing future intellectual property complaints. For any further questions or information please don’t hesitate to contact me.
