BSBOPS502 Task 1
BSBOPS502 Task 1
BSBOPS502 Task 1
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● You must complete this task by the due date set by your trainer and assessor.
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● You will need access to the following resources to complete this task:
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o LearnerGuideandclassnotes
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o Computer with MS Office Suite (or similar) and internet access.
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● You must provide your responses in your own words. You can refer to the Learner
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Guide or other sources, but you are not allowed to copy sentences and/or paragraphs
directly from these sources. If your responses are found to have been copied directly
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from the learner guide or other sources, your result for this task will be Not Satisfactory.
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Questions
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1. Explain (in 20 to 40 words each) the purpose of a Strategic Plan and an
Operational Plan, and the role of an Operational Plan in achieving the
organisation’s objectives (in 30 to 40 words).
● Strategic Plan
It is an analytical process which examines the micro and macro environment of business. The
process is used to define the company’s vision, ambitions, and set priorities to make a route that
will lead the company towards its ultimate goal.
● Operational Plan
The purpose of the Operational Plan is to provide organisation personnel with a clear picture of
their tasks and responsibilities in line with the goals and objectives contained within the
Strategic Plan.
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2. Outline the four (4) types of information that is usually included in an Operational
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Plan.
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● what - the strategies and tasks that must be undertaken
● who - the persons who have responsibility of each of the strategies/tasks
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● how much - the amount of financial resources provided to complete each strategy/task
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The typical process for developing an operational plan begins with clear objectives, outlining the
activities to be delivered, quality standards, defining key targets and key performance indicators,
developing the risk management plan, listing Staffing and resource (including budget)
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The budgeting process usually begins when managers receive top management’s forecasts and
marketing project objectives for the coming year, along-with a time-table stating when budgets
must be completed. The forecasts and objectives provided by the top management represent
guidelines within which departments budgets are prepared.
Usually, the work on budgeting begins with the task of estimating sales because the total activity
of a firm depends on the sales. Preparation of sales estimate demands assessment of the
existing market situation and projection of one’s ideas as to what would be the market position
in the ensuing period for which the budget is proposed. Several internal as well as external
factors are taken into consideration.
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6. Explain the purpose of key performance indicators (in 20 to 30 words).
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KPIs can help you understand if your company is on the right track for success—and if it’s not,
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where to focus your attention. The aim of any KPI is to bring about improvement and identify
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areas where KPI goals are not being met.
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● Define success
● Decide on measurement
● Write SMART KPIs
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words).
The whole concept of key performance indicators and a balanced scorecard is to align workers’
performance with the long-term strategic objectives of the company.
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There are four basic viewpoints or perspectives to take with the KPI balanced scorecard:
● Financial perspective
● Customer perspective
● Internal process perspective
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● The learning and growth or innovation perspective
10. Provide a definition of a PCBU (in 50 to 60 words) and outline their key
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responsibilities (at least 6).
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A person conducting a business or undertaking (PCBU) has a primary duty of care to ensure the
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health and safety of workers while they are at work in the business or undertaking and others
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who may be affected by the carrying out of work, such as visitors.
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● provision and maintenance of a safe work environment;
● provision and maintenance of safe plant and structures;
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11. Outline the aim and scope of the Fair Work Act 2009 (in 30 to 40 words).
Fair Work Act 2009 aims to set out the rights and responsibilities of employees, employers and
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12. Explain how consultation process is helpful in the development and monitoring of
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the operational plan (in 40 to 60 words)
Consultation during this stage will help assess how well the plan is working and help determine
the need for further action, possible changes and improvements to plans. Different forms of
consultation at this stage could involve: establishing focus groups and holding plan-
effectiveness workshops; participants could be plan implementers, compliance staff and
external users such as planners, commissioners or technical experts
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● Repair, replace, refund - If a product or service you buy fails to meet a consumer
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guarantee, you have the right to ask for a repair, replacement or refund under the
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Australian Consumer Law.
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●
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Cancelling a service - you have certain rights to cancel a service.
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