Q U I C K U S E R G U I D E

Enjoy your What’s in the Box?

Globe At
Home 5
Prepaid WiFi 1
now! This
4
guide is to
help you set
up your
2 3
Prepaid WiFi
so you can
use it right
1. Modem with installed SIM 4. User Guide
away. 2. Modem Power Supply 5. Warranty Certificate
3. LAN Cable (Yellow cord)
 Modem L ayout
Get to know your Prepaid WiFi Modem
1 2 3 4 5

9 10 11 12

6 7 8
1. Power Indicator 2. Network status indicator 3. WiFi Indicator 4. Network Port Indicator
5. Signal strength indicator 6. Power button 7. Hi/WPS button 8. SIM card slot
9. Reset button 10. Power input 11.Network port 12.Landline phone port
1 How to load using the Globe At Home App
1. On the Globe At Home App's main page, click "Go to Dashboard"
2. Click on "+Get More Data" then select the promo you want by
clicking "Subscribe"
2 3. Select your payment method, click "Proceed" and reply "Yes" to the
verification message you will received.

Congratulations! You just loaded more data!

How to load gamit ang Globe At Home App

1. Sa main page ng Globe At Home App, click "Go to Dashboard"
2
2. Click on "+Get More Data" at pilin ang promo na gusto mo by
clicking "Subscribe"
3. Pumili ng payment method, click "Proceed" and reply "Yes" sa
verification message na matatanggap mo.
3
Congratulations! Mayroon ka nang dagdag na data!
Activate your FREE 10GB (English)

PLUG
Plug in the modem and wait for the
blue lights to turn on.

CONNECT
Open your WiFi settings, select your WiFi network,
and use your WLAN KEY as your password.

AC T IVAT E
Activate your modem and get your free 10GB using Facebook Messenger
a. Go to Facebook Messenger and search for Globe At Home
b. Click "Get Started" then "Prepaid WiFi". PREPAID
c. Click "Activate 10GB", select modem type and WIFI NUMBER

enter Prepaid WiFi number

Congratulations! Your modem is now activated and has 10GB of free data.
Activate your FREE 10GB (Tagalog)

PLUG
I-plug ang modem at antaying mag-on
ang mga asul na ilaw.

CONNECT
Buksan ang WiFi settings, piliin ang iyong WiFi network
at gamitin ang WLAN Key bilang iyong password.

AC T IVAT E
I-activate ang iyong modem and get your free 10GB gamit ang Facebook Messenger
a. Buksan ang iyong Facebook Messenger at i-search ang Globe At Home
b. Kung first time mo kaming ka-chat, click "Get Started"
PREPAID
tapos "Prepaid WiFi". WIFI NUMBER
c. Click "Activate 10GB", select your modem type at
i-enter ang iyong Prepaid WiFi number
Congratulations! Activated na ang modem mo at may 10GB free data pa.
 What can you do with 10GB?

80 0
P OST
4000
MINUTES
8 00
P OST
1000
W E B PA G E S
800
P OST
20 0 0
EM AI L S

Get more data

22GB for 7 Days 55GB for 15 Days
• •
HomeSURF199 HomeSURF599

100GB for 30 Days 130GB for 30 Days

• •
HomeSURF999 HomeSURF1499
Quick setup guide (English)

PLUG
Plug in the modem and wait for the
lights to turn on.

CONNECT
Open your WiFi settings, select your WiFi network,
and use your WLAN KEY as your password.

AC T IVAT E
Activate modem and get free 10GB using the Globe At Home App

• Download Globe At Home App, open app, click get started and enter prepaid WiFi
number.
• Select modem type, click activate and wait a few seconds.

Congratulations! Your modem is now activated and has 10GB of free data.
Quick setup guide ( Tagalog)

PLUG
I-plug ang modem at antaying mag-on
ang mga ilaw.

CONNECT
Buksan ang WiFi settings, piliin ang iyong WiFi network
at gamitin ang WLAN Key bilang iyong password.

AC T IVAT E
I-activate ang iyong modem and get free 10GB gamit ang Globe At Home App

• i-download ang Globe At Home App, buksan ang app, click get started at i-enter
ang iyong prepaid WiFi number.
• Piliin ang iyong modem type, click activate at magantay ng ilang sandali.

Congratulations! Activated na ang modem mo at may 10GB free data pa.

 Personalize your Load a promo
Internet connection to SURF more
Customize and protect your account by
changing your username & password.
Via
Connect to the
1 to Prepaid WiFi network
Globe At Home
App
2
Visit http://globebroadband.net
Via GCash
3

Enter username and password

Via Authorized
4 Set network connections Globe Retailer
parameters step by step

Please see FAQs at https://www.globe.com.ph/

broadband/prepaid-wifi.html#faqs, for a step by step *Regular browsing rates apply for internet surfing
guide on how to customize and protect your modem. sessions that are not on any promo.
 Device Tips & Reminders
Do’s

Clean the modem Turn off & disconnect Put near the window
regularly. when not in use. to optimize signal

Don’ts

Don’t use outside. Don’t drop or let the Don’t place near a TV, Don’t place
modem get wet. radio, or refrigerator. inside a cabinet.
 Basic troubleshooting
Need more help?
The modem did not turn on. What should I do?
• Check if power adapter is properly connected to a 220V outlet.
• The indicator should turn blue within 1-2 minutes.
Search Globe At home via FB Messenger
Signal strength indicators are off. What should I do?
• Restart the modem by long pressing button for 5 seconds.
• If indicators are still off, you may visit the nearest globe store
(within warranty) or the nearest acccredited service center
(beyond warranty period).

I already plugged my modem, but I still can’t connect to the

internet
• Ensure that power adapter is connected.
• Check if you have enough data.
What do I use the BB app for?
You can use the BB app to do the following
just using your phone.
• Track your usage
• Load a promo
• Basic troubleshooting
Scan the QR code todownload the app.

How do I restore factory settings?

When the router is turned on, press the reset button for 3 seconds
using a pointed object until the power indicator starts to blink.
 Basic troubleshooting Quick setup guide (English) Quick setup guide ( Tagalog) Personalize your Load a promo Device Tips & Reminders
Internet connection to SURF more
The modem did not turn on. What should I do?
• Check if power adapter is properly connected to a 220V outlet. Need more help? PLU G PLUG Customize and protect your account by
Do’s
• The indicator should turn blue within 1-2 minutes. I-plug ang modem at antaying mag-on
Plug in the modem and wait for the changing your username & password.
Search Globe At home via FB Messenger lights to turn on. ang mga ilaw.
Via
Signal strength indicators are off. What should I do? Connect to the
• Restart the modem by long pressing button for 5 seconds. 1 to Prepaid WiFi network
Globe At Home
• If indicators are still off, you may visit the nearest globe store
App
Turn off & disconnect Put near the window
(within warranty) or the nearest acccredited service center
(beyond warranty period).
CONNECT CONNECT 2
Clean the modem
regularly. when not in use. to optimize signal
Open your WiFi settings, select your WiFi network, Buksan ang WiFi settings, piliin ang iyong WiFi network Visit http://globebroadband.net
I already plugged my modem, but I still can’t connect to the at gamitin ang WLAN Key bilang iyong password.
and use your WLAN KEY as your password.
internet Via GCash
• Ensure that power adapter is connected.
• Check if you have enough data.
3 Don’ts
What do I use the BB app for?
You can use the BB app to do the following AC T IVAT E AC TIVATE Enter username and password
just using your phone. Via Authorized
• Track your usage
• Load a promo
Activate modem and get free 10GB using the Globe At Home App I-activate ang iyong modem and get free 10GB gamit ang Globe At Home App 4 Set network connections Globe Retailer
• Basic troubleshooting • Download Globe At Home App, open app, click get started and enter prepaid WiFi • i-download ang Globe At Home App, buksan ang app, click get started at i-enter parameters step by step
Scan the QR code todownload the app. number. ang iyong prepaid WiFi number.
How do I restore factory settings? • Select modem type, click activate and wait a few seconds. • Piliin ang iyong modem type, click activate at magantay ng ilang sandali. Please see FAQs at https://www.globe.com.ph/ Don’t use outside. Don’t drop or let the Don’t place near a TV, Don’t place
modem get wet. radio, or refrigerator. inside a cabinet.
Q U I C K U S E R G U I D E
broadband/prepaid-wifi.html#faqs, for a step by step *Regular browsing rates apply for internet surfing
When the router is turned on, press the reset button for 3 seconds Congratulations! Your modem is now activated and has 10GB of free data. Congratulations! Activated na ang modem mo at may 10GB free data pa. guide on how to customize and protect your modem. sessions that are not on any promo.
using a pointed object until the power indicator starts to blink.
Enjoy your What’s in the Box? Modem L ayout 1 How to load using the Globe At Home App Activate your FREE 10GB (English) Activate your FREE 10GB (Tagalog) What can you do with 10GB?
Globe At 1. On the Globe At Home App's main page, click "Go to Dashboard"

Home 5 1 2 3
Get to know your Prepaid WiFi Modem
4 5
2. Click on "+Get More Data" then select the promo you want by PLUG PLU G
clicking "Subscribe" Plug in the modem and wait for the I-plug ang modem at antaying mag-on

Prepaid WiFi 1 blue lights to turn on. ang mga asul na ilaw. 800 4000 800 10 0 0 800 20 0 0
2 3. Select your payment method, click "Proceed" and reply "Yes" to the P OST MINUT E S P OST WE BPAGE S P OST E MAILS

verification message you will received.

now! This
4 Congratulations! You just loaded more data! CONNECT CONNECT
guide is to Open your WiFi settings, select your WiFi network,
and use your WLAN KEY as your password.
Buksan ang WiFi settings, piliin ang iyong WiFi network
at gamitin ang WLAN Key bilang iyong password. Get more data
help you set
How to load gamit ang Globe At Home App
up your 22GB for 7 Days 55GB for 15 Days
2 3 AC TIVAT E AC T IVAT E • •
Prepaid WiFi
9 10 11 12
2
1. Sa main page ng Globe At Home App, click "Go to Dashboard"
Activate your modem and get your free 10GB using Facebook Messenger I-activate ang iyong modem and get your free 10GB gamit ang Facebook Messenger
HomeSURF199 HomeSURF599
2. Click on "+Get More Data" at pilin ang promo na gusto mo by
so you can clicking "Subscribe" a. Go to Facebook Messenger and search for Globe At Home a. Buksan ang iyong Facebook Messenger at i-search ang Globe At Home
b. Kung first time mo kaming ka-chat, click "Get Started"
use it right 3. Pumili ng payment method, click "Proceed" and reply "Yes" sa
b. Click "Get Started" then "Prepaid WiFi". PREPAID
tapos "Prepaid WiFi". PREPAID 100GB for 30 Days 130GB for 30 Days
c. Click "Activate 10GB", select modem type and WIFI NUMBER WIFI NUMBER
• •
1. Modem with installed SIM 4. User Guide
6 7 8 verification message na matatanggap mo.
enter Prepaid WiFi number
c. Click "Activate 10GB", select your modem type at
i-enter ang iyong Prepaid WiFi number HomeSURF999 HomeSURF1499
away. 2. Modem Power Supply 5. Warranty Certificate 1. Power Indicator 2. Network status indicator 3. WiFi Indicator 4. Network Port Indicator 3 Congratulations! Your modem is now activated and has 10GB of free data. Congratulations! Activated na ang modem mo at may 10GB free data pa.
3. LAN Cable (Yellow cord) 5. Signal strength indicator 6. Power button 7. Hi/WPS button 8. SIM card slot Congratulations! Mayroon ka nang dagdag na data!
9. Reset button 10. Power input 11.Network port 12.Landline phone port