Quiz 3 (from Chapter 7 to Chapter 10)

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join
the company. Which step of the change process is illustrated in the scenario?

A. Establishment of goals for the change

B. Recognition of the need for change
C. Selection of appropriate change technique
D. Diagnosis of the relevant variables

Degan Systems was caught by surprise when new government regulations forced them to stop one of
their assembly lines until certain systems were upgrades. Degan now needed to update the line and also
find a way to retain both customers and employees during the transition. Degan is going through _____
change.

A. Planned
B. Nonprogrammed
C. Reactive
D. Natural

Windmere allows its administrative employees to arrive any time between 7:00 a.m. and 9:00 a.m., and
to leave any time between 4:00 p.m. and 6:00 p.m., as long as they work an eight-hour day. This
arrangement is known as

A. empowerment.
B. compressed work schedule.
C. a nine-eighty schedule.
D. flextime.
E. traditional schedule.

The _____ lists the duties of a job, the job’s working conditions, and the tools, materials, and equipment
used to perform it.

A. job specification
B. job description
C. replacement chart
D. statement of qualification

According to the Lewin model of organization change process, refreezing involves

A. recognizing why the change is necessary.

B. informing people about the change.
C. the implementation of the change.
D. reinforcing the change so that it becomes a part of the system.
In what common form of executive compensation are senior managers able to buy shares in the
company at a predetermined fixed price?

A. Gainsharing plan
B. Stock option plan
C. Profit sharing plan
D. ESOP

Which of the following perspectives on motivation concerns "what" motivates people rather than "how"
they are motivated?

A. Reinforcement
B. Process
C. Content
D. Equity

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products
at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

A. task environment
B. supply chain
C. internal environment
D. demographic environment

In expectancy theory, raises, promotions, stress and resentment are all _____ of an individual's
behaviors.

A. Factors
B. Motivations
C. Reinforcements
D. Outcomes

Inflation, the cost of living, and money supplies are all external forces for change in the _____
dimension.

A. Social
B. Political
C. Cultural
D. Economic
E. Technological

According to the two-factor theory, which of the following is a hygiene factor that influences an
employee's satisfaction or dissatisfaction?

A. Achievement
B. Recognition
C. Working conditions
D. Advancement and growth
_____ is defined as intentionally seeking and hiring qualified or qualifiable employees from racial,
sexual, and ethnic groups that are underrepresented in an organization.

A. Affirmative action
B. Direct form of discrimination
C. Indirect form of discrimination
D. Validation

Madeline runs a lawn cutting service. She anticipates some increased expenses in her personal life in the
next six months, and wants to earn more money to pay for them. Therefore, she has decided to take on
additional clients and work more hours. Madeline's motivation is due to

A. need or deficiency.
B. negative reinforcement.
C. low performance-to-outcome expectancy.
D. dissatisfaction of physiological needs.

_____, used to determine individual performance, can be challenging for a manager to impart in an
employee.

A. Ability
B. Motivation
C. Work environment
D. Skills
E. Needs

An example of a force for change in the task environment of an organization is

A. pricing strategies of competitors.

B. employee turnover rates.
C. capital availability.
D. employee motivation.

Employment requirements such as test scores and other qualifications are legally defined as having a(n)
_____ on minorities and women when such individuals meet or pass the requirement at a rate less than
80 percent of the rate of majority group members.

A. affirmative action
B. adverse impact
C. confirmatory action
D. divergent impact

What are the three steps in the Lewin model?

A. Recognizing, planning, implementing

B. Unfreezing, implementing, refreezing
C. Unfreezing, goal setting, refreezing
D. Unfreezing, refreezing, evaluating
A(n) _____ is usually computerized and contains information on each employee’s education, work
experience, and career aspirations.

A. bona fide occupational qualification

B. skills inventory
C. statement of qualification
D. job description

Substantive modification to some part of an organization is known as organization

A. synergy.
B. maturity.
C. implementation.
D. change.

_____ compares each employee with a fixed standard rather than comparison with other employees.

A. An objective method
B. Rating
C. Ranking
D. Job specialization

A(n) _____ lists each important managerial position in an organization, who occupies it, how long he or
she will probably remain in the position, and who is or will be a qualified fill-in.

A. skills inventory
B. employee information system
C. enterprise resource planning system
D. replacement chart

_____ is change that is designed and implemented in an orderly and timely fashion in anticipation of
future events.

A. Planned change
B. Reactive change
C. Involuntary change
D. Organic change

Which of the following is an example of a direct form of discrimination?

A. An organization intentionally seeking and hiring employees from groups that are
underrepresented in the organization
B. An organization refusing to promote employees belonging to an ethnic minority into
management
C. An organization hiring professionals based on their experience and skills
D. An organization using employment tests that men pass at a higher rate than women
At Omega Inc., a fixed amount of money is added to the salaries of employees if their performance
exceeds a predetermined level of expectation. A smaller portion of the amount is added if the
employees’ performances just meet the expected level. Omega is most likely to be motivating their
employees with

A. incentives.
B. intangible benefits.
C. rankings.
D. progressions.

Jaime works at Minlog Inc. He has a slight cold and would like to stay home, but he is out of sick days
and does not want to lose any vacation days, so he goes into work anyway. Jaime's behavior is
strengthened through

A. avoidance.
B. extinction.
C. positive reinforcement.
D. distortion.

Which of the following motivational theories is based on the idea that employees compare the
treatment they receive relative to others' treatment in order to determine if they are being treated
fairly?

A. Expectancy theory
B. Reinforcement theory
C. Equity theory
D. Hierarchy of needs theory

_____ is the process of attracting qualified persons to apply for jobs that are open.

A. Mentoring
B. Recruiting
C. Job analysis
D. Job evaluation

Martha is given a new office and a new job title as recognition for her accomplishment over her years of
service to the organization. She is satisfied with the recognition and respect from her colleagues. This
portrays that the organization is addressing her _____ needs.

A. Security
B. Physiological
C. Belongingness
D. Self-actualization
E. Esteem
Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently
sent to a two-week educational course by her employer to help her get the skills she needs for
promotion to a higher management post. The human resource management concept illustrated in the
scenario is

A. staffing.
B. job rotation.
C. development.
D. training.

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes
to its organizational structure and design. This scenario illustrates how _____ forces lead management
to make changes.

A. Technical
B. Regulatory
C. External
D. Legal
E. internal