Al-Taknia Telecom co

Quality Procedure

(Integrated Management System) Manual

(IMS) Manual
Statement Name Position Date Signature

Prepared By Eng. Ayman Alawin Quality Assurance 01/12/2021

Management Team
Reviewed By Mr. Riyadh Alqarroosh 01/12/2021
leader

Approved By Mr. Fahad Alzair General Manager 01/12/2021

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Al-Taknia Telecom co

Manual Content
# Index Page
1 cover page 1
2 Contents of the Manual 2
3 Introduction to the company 3
4 General information about the company 4
5 Certificate Scope 5
6 Justifications for exclusions and deletions 6
7 Quality Policy Integrated Management System 7
8 Our vision, mission, objective and values 8
9 Overlap between IMS operations 9
Matrix specification items ISO 9001:2015 & ISO 14001:2015 & OHSAS
10 10&11&12
18001:2007 And its relationship to action
11 Code of Conduct 13
12 The organizational structure of the company 16

13 Principles of quality management and the international standard items 17

ISO 9001:2015 & ISO 14001:2015 & OHSAS 18001:2007
14 International leadership specification requirements 18
 ISO 9001:2015 & ISO 14001:2015 & ISO 45001:2018
15 Organizational context 18
16 Leadership 20
17 Planning 21
18 Support 23
19 Operations 26
20 Evaluating performance 30
21 Improvement 33

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Al-Taknia Telecom co

1. Introduction to Al-Taknia Telecom co

1.1 Company Background

AL TAKNIA is a service-oriented company dedicated to delivering the highest quality services in the
telecommunication industry. Our aim is to consistently meet or exceed our customer’s expectations and
requirements for on-time delivery of quality services and products through continual improvement and
application of the quality management system.
We, Taknia Telecom Co. are specialized in the telecommunication service for various types of
telecommunication equipment. We were established to provide telecommunication services as a contractor
& system integrator. This includes Installation and Implementation for wired and wireless Technologies,
site acquisition, site preparation civil works, steel works, commissioning and maintenance.

1.2 The scope of Al-Taknia covers::

• Service assurance of fixed network fiber, copper, and special circuits for STC in Riyadh, Qasseem
and Hail
• Service Delivery of fixed network fiber, copper, and special circuits for STC in Riyadh, Qasseem
and Hail
• Sales of FTTH fiber services.
• Sales of ELM applications services

1.2 General information about the company

Al-Taknia Telecom co
Company Name
‫شركة التقنية لالتصاالت والمقاوالت واالعمال الكهروميكانيكة‬

scope Sales of telecom services, installation and maintenance of

fixed network internet lines
Company Address ‫حي النخيل‬-‫الرياض‬
Jobs / Manpower 1050
Legal entity Private Sector
C.R 1010110692
Fixed capital 2000000 SAR
Company
+966 11 494 44 40
Telephones
Email Address info@ Al-Taknia.com

Web site www. Al-Taknia.com

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Al-Taknia Telecom co

Purpose
This manual defines the Al-Taknia Telecom responsibilities for the company quality system. This manual is the
foundation of the quality system, which is based on ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 striving for
continual improvement.
SCOPE
This Manual covers all the procedures involved with the delivery, maintenance and sales of Telecom services but
do not cover the ISO 9001: 2015 quality procedure (QP 8.3) concerning the design and development that has
been excluded because of the nature of the product required, the customer (e.g., Saudi Telecom Company) shall
specify specifications as well as conform to international standards.

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 Al-Taknia Telecom co

Integrated management system policy

Al-Taknia Telecom Company is committed to continually improving quality, Health & Safety and environmental
performance whilst consistently meeting our customers’ requirements as to the quality of our services.
Al-Taknia Telecom Company is also committed to managing environmental impacts & preventing pollution by
utilizing the best possible practices to maximize economic and environmental benefits whilst ensuring the health
and safety of all persons that could be affected by the delivery and maintenance of customer internet access lines.
The company aligns processes to achieve compliance with above commitments by implementing an Integrated
Management System (IMS), forming an integral part of the company’s business strategy and designed to meet the
requirements of the ISO 9001, ISO 14001 and ISO 45001:2018 standards:
The company is committed to proactively:

1. Conducting business in such a manner that, as a minimum, ensures compliance with all applicable legal
and regulatory requirements, through a program of continuous improvement
2. Setting objectives and targets that are monitored regularly to assess improvements in:
a. Quality performance
b. Safety performance & prevention of work-related injury and ill health
c. Environmental performance, pollution prevention & sustainable growth
3. Ensuring the health, safety and welfare of our employees, customers and any other persons that could
potentially be harmed by our business activities, services and operations
4. Assessing the risks associated with our work activities and implementing control measures to ensure, so
far as is reasonably practicable:
a. The needs and expectations of our customers and other interested parties are met
b. Activities are managed in line with best practice to control the impact of dust, odour, noise and
traffic pollution
c. Working environments, work equipment and systems of work are safe and without risk to health,
safety or the environment
d. Adequate information, instruction, training and supervision are provided to ensure that
target service levels and contractual needs are met whilst ensuring the safety of
employees, and customers.
5. Raising the awareness of all our employees in order that the benefits of meeting Health &
Safety/Environmental objectives are understood
6. Ensuring all employees are aware of and understand the IMS policy, procedures and supporting
documentation, through training and provision of information. Compliance is confirmed as a result of
formal internal audits and at management review, which is conducted at least once a year.

Date : 1/12/2021

General Manager Management Team Leader

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 Al-Taknia Telecom co

Our vision:
Being the first and most important company in the field of telecommunication services and project management
inside and outside the Kingdom, by providing the best value to our customers and employees alike, and by
following the four basic are excellence, teamwork, integrity, and motivation.
Our message
Our core mission is to provide the highest level of implementation with the highest standards of quality in work,
based on innovation, specialization and professionalism. We also believe that the homogenous and creative work
environment contributes to the implementation of management plans and provide satisfactory results for the
customer and employee.
We continuously aim to build a solid and long-term relationship with our customers based on mutual trust and
credibility.
We strongly believe in serving our community and our homeland to make it a better place for a better tomorrow.
We are always seeking to explore and create new ways to work, and we will not feel hesitant to ask them.
Our values
Integrity and Support Justice and transparency and strengthening trust and credibility in the
transparency work environment.
Team work Cultivate team spirit, our motto is "We did and not I did"
Understand the needs of customers to provide services that meet and exceed
Customer focus
customer expectations
Creativity and We believe that excellence is the base and not an option and we seek to apply best
excellence practices and methodologies for creativity to achieve sustainable success.
Preserving natural resources and apply the safety standards for the preservation of
Environment and safety the environment, human resources, natural resources, and public and private
property.

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Overlap between the integrated management system

Select the required inputs and the expected results of these inputs

seitivitcA tuptuO
secruoS
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tupni fo stupnI dnE - stuptuO t

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determine the sequence and interaction between processes

Organizational

seitrap detseretnI
context
Analysis Top Management

Custome
r
Internal
and
Production
(installation and Reviews
maintaining of TI
external fiber and sales) eganaM
customer tnem
Products
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and
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nts n
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Human wareh Quality
Resources Assurance
Management
ouse
Department
and Training

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Al-Taknia Telecom co

 Specification items matrix ISO 9001 – 2015 and its relation to the action:

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 Specification items matrix ISO 14001 – 2015 and its relation to the action:

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Specification items matrix ISO 45001:2018 and its relation to the action:

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Al-Taknia Telecom co

Code of Conduct:

l· Purpose
The reputation of Al-Taknia for Telecom as a fair, reputable, and honest organization can only be
maintained if all of its employees and partners adhere to high ethical standards in conducting the
Company's business. The Company has adopted standards to promote honest and ethical business
conduct, and to reasonably deter wrongdoing and inappropriate or illegal acts.
This Code of Conduct defines how Al-Taknia's employees should act on a day-to-day basis. It reflects
its daily operations core values and overall company culture.
Employees should sign or be aware of Code of Conduct Agreement that outlines the expectations &
required standards of behavior and practice by employees towards their colleagues, supervisors &
overall organization in undertaking their role with Al-Taknia for telecommunication.
2· Scope .
This policy applies to all our employees regardless of employment agreement or rank. All
employees should read & follow company policies. Managers at all levels must promote or enforce
the code in their offices or work place. If they have any questions, they should ask their manager or
Human Resources (HR) department.

Employee Cade of Conduct

Agreement

I, (employee), have read, understand and agree to

this organization Code of Conduct. I commit to the required standards of behavior and
practice as outlined in the Code of Conduct

3. Policy Elements
Company employees are bounded by their contract to follow our Employee Code of Conduct while
performing their duties. Below are the components of our Code of Conduct:

4. Personal and professional behavior

4-1. Employees are to perform any duties associated with their position in a conscientious,
competent and honest manner, consistent with the values of the organization.
4-2. Employees are to treat all others with respect and courtesy, having regard for their dignity and
rights.
4-3. Employees act fairly and equitably, respecting diversity in the environment which they work
in.
4-4. Employees prevent and respond to unlawful discrimination against other employees,
volunteers, clients and stakeholders.
4-5. Employees do not engage in bullying, violence, harassment or any other forms of
victimization.
4-6. Employees dress and act in public in a professional manner that does not reflect adversely on
the organization or other employees.

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4-7. Employee 's use of social media does not compromise the company's reputation and does not
include derogatory, shaming or other personal attacks towards or about employees, the
governing body, volunteers, client or other stakeholders.
5· Accountability
5-1. Employees use equipment, facilities and funds for the primary purpose of undertaking
organizational duties.
5-2. Employees maintain confidentiality of all organization and personal information obtained during
employment and other formal engagement with the organization, and utilize such
information for the purposes of carrying out duties, and not for financial or other benefit, or to
take advantage of another person or organization.
5-3. Employees maintain company and personal records in accordance with legislative and
company policy requirements.
5-4. Employees ensure all decisions made in the course of their duties are transparent and align
with company policy and procedures.
5-5. Employees understand and comply with company policies and procedures.
5-6. Employees are responsible for seeking clarification where needed regarding any part of
their employment, including details of this Code of Conduct.
5-7. Employees take responsibility for reporting conduct by other employees, governing body
members or volunteers which contravenes any law, company policy and procedures, or
this Code of Conduct.

6· Disclosure of information
6-1. There is a statutory responsibility that requires certain types of information to be made
available to Members, auditors, service users and the public. The Company itself may
decide to be open about other types of information. You must be aware of the
information you may be open about, and act accordingly.
6-2. You should not use any information obtained in the course of your employment for personal
gain or benefit, nor should you pass it on to others who might use it in such a way.
6-3. Making unauthorized or improper use of confidential information is a serious offence,
which the Company may regard as gross misconduct, and which may place your job &
continuity in jeopardy.

7• Conflicts of interest
7-1. Employees declare and manage any potential, actual or apparent conflicts of interests.
7-2. Employees do not accept gifts, benefits or favors that may influence or be reasonably seen
to influence decision making.
7-3. Employees prevent and respond to nepotism and patronage.
7-4. Employees manage conflicts of interest in accordance with company conflict of interest
policies and procedures.

8• Inappropriate Outside influences

8-1. All employees must be free of outside influences that could cause them to abuse company
benefits, misuse company resources, or perform their jobs at a less than satisfactory level.
These outside influences include, but are not limited to, the acceptance of gifts,
kickbacks, or personal financial advancement provided by others as a result of
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information about or activities affecting Al-Taknia for Telecom. All such situations will
not be tolerated and could lead to termination of employment

9· Safe Environment
9-1. Employees are to perform their duties in a safe and competent manner in accordance with
company workplace health d safety policies and procedures, and relevant workplace
health and safety legislation. ·
9-2. Employees must take care to not put themselves or others at risk or reduce their ability to
carry out their duties through unsafe practices, inappropriate behaviors or the misuse of
alcohol or drugs.
9-3. Employees take action in preventing, identifying and responding to workplace health and
safety risks.

10· Gifts and Entertainment

10-1. Employees from time to time, entertain or are entertained, and give or receive gifts in the
course of their duties.
10-2. Gifts should never be offered or accepted in circumstances where the outcome of a
transaction may be influenced by the gift, or give rise to the perception that the transaction may
be influenced by the gift.

Employee signature

Date

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 Al-Taknia Telecom co

The organizational structure of the company

Organizational Chart President
Fahad Alzair

Secretary President Consultant

Sha’ban Khalil Adel Othman

VP Sales & Accounting BP

HR Manager VP Admin & Finance VP Projects
Abdulrahman Alzair Marketing Ahmad Ali
Mohammad Nomani Khaled Soboh
Riyadh Algaroosh
Accounting Manager Elm account Manager
Hussam Husseini Zaher Mohammad

QHSE Manager FTTH sales Manager

Khaled Alzair Khaled Shathly

PMO .Performance Mgr

IT Manager
Wasfi Dwihat Anas Mehdawi .Quality Assurance Mgr
Ibrahim Anbar
Anas Mehdawi Ayman Alaween

Legal Counselor .Riyadh area Mgr .Qaseem &Hail area Mgr

Abdulrahman Alsayed Abbas Namazi Mohammad Sulaiman

Procurement & WH
.Mgr Assurance Delivery Assurance Delivery
Mgr Mgr MgrPage 1 From 33 Mgr
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 Al-Taknia Telecom co

Quality Management System Principles:

The Company has adopted and realizes the benefits of Quality Management Principles into our daily activities. The intent of the Principles is to provide a
foundation to continually improve upon the Company’s performance. Subsequent sections of the manual will provide full commitments of the principles:
Principles of quality management Actions created for the company's integrated management system.
IMS policy, Human resources and Monitoring and
The strategic The procedure for Sales & Contract Review +
procedure training action + measurement, analysis Adjust the
plan + preparing & Production + Quality
and rules of maintenance and and evaluation + product of
conduct evaluating risks & Control + Procurement &
the infrastructure + satisfaction and others identical
Procedures for covering the Integrated management organization opportunities + Vendor Evaluation +
Organization calibration + contacts + customer complaints corrective +
item system manual al context quality objectives for Warehouse + Emergency
and the documented management review + make
and analysis integrated planning Preparedness & Response
responsibiliti information, internal audit + monitor continuous
of the parties for change + monitor + Operations Control +
Name concerned
es and
authorities
laws and legislation
participation and
consultation
Waste Handling Procedure
and measure
performance
improvement

of the
princip
Explanation The Organizati
Evaluating
Item ISO 9001:2015 & ISO scope refere Termino onal Leadership Optimization
Planning6 Support7 Operations8 performance
le 14001:2015 1 nces logy3 context 5
9
10
2 4
Occupatio Occupatio
The
nal H&S nal H&S Occupational Occupational H&S Occupational H&S Occupational H&S
scope refere Termino
ISO 45001:2018 requireme requireme H&S requirements requirements requirements requirements
1 nces logy3
nts nts 4 4 4 4
2
4 4
Focus The Company depend on its customers, we have to
4-1 8-2
on the absorb their current and future needs and meet their 4-1 8-5
client requirements and strive to exceed their expectations
Leadership within the Company depend on all 6-1
levels and comes from the purpose and direction of 5-1
6-2 4-4-1
Leaders 5-2
the vision and create a situation where workers 6-3 4-4-2 9-3
hip involved in achieving quality objectives for the
5-3
4-3-1 4-4-3
4-2
company to achieve its objectives 4-3-2

engage Involvement of employees with diverse 7-2

7-3
ment of competence, efficiency and participation will 7-4
people; provide added value 4-4-3
Managing business as a system of processes – not 8-1 8-3 8-6
Process departments or people or products- and not treating 8-7
7-1
8-8
approac each process as an individual silo (department, job, 7-5
4-4-6
h etc). Each process needs to ensure it delivers 4-4-7
(outputs) what the next process needs (inputs). 4-4-8
Al-Taknia Telecom Co. be successful and have a 9-1
Optimiza 10-1
constant focus on sustaining continuous 9-2
10-2
tion 9-3
improvement
Evidence
The efficiency of the decisions taken on the basis 5-3
based 4-5
of the analysis of data and information and be in 7-4
4-6
decision 9-3
accordance with objectives.
making
Manage To achieve sustainable success profile directors to
8-4
relations manage their relationships with interested parties
hips such as suppliers and clients
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Al-Taknia Telecom co

4 .Context of organization
4.1 organizational context analyses
Al-Taknia Telecom Co. to identify and analyze the factors and variables affecting the company's
integrated management system and influencing the strategic directions that lead to the eventual impact on
organizational effectiveness.
The variables were identified either positive or negative impact through an internal and external
organizational context analysis (QP-04.01) as follows:
1. factors and external variables in FRM-CO-01 include: legislation and laws, technological factors,
competition and the market situation, economic and social situation.
2. factors and internal variables in FRM-CO-02 include: values, organizational culture, strategic
orientations and institutional capacities that include institutional knowledge and administrative
systems and internal processes.
Based on select environmental variables and the degree of their influence and determine the levels of
international and regional dimensions output was adopted the analysis of the organizational context in
drafting the strategic plan identified high-impact and key variables as follows:
External variables: Where saturation of current business and laws and legislation governing Government
trends of the most important challenges facing Al-Taknia Telecom Co. which require a conceptualization
of how to minimize negative effects and hire the positive side of the company.
Internal variables: Corporate culture and efficiency of institutional performance (resources, structure) and
institutional communication channels are the main risks that the company should focus to achieve
strategic directions.
The reality of the outputs of the analysis contained in the company's risk assessment which includes a
comprehensive package of regulatory risks and those related to the integrated management system,
arrangements have been made to reduce or eliminate their effects in accordance with the time schedule.
The high-impact variables were included in the company's priorities and agenda that will be translated
into objectives and projects to address the vulnerabilities and mitigation on the company.
4.2 understanding of the needs and expectations of interested parties
The identification and analysis of the needs and expectations of interested parties and the interaction with
the parties concerned, and the role of parties involved in the achievement of the vision and mission of the
company.
Interested parties Relevance (importance + impact) Needs and expectations
Partners (STC, Salam, Close association and a high degree of influence
SLA’s, KPI’s, and target achievement.
ELM, SEC) on the company's strategic decisions
The impact and importance of the input system
Suppliers and service quality
Transparency and Payments on time
Very important and affect the efficiency of the infrastructure development and
Employees company and the implementation of strategies organizational culture and strengthening the
and policies of the company purchasing company
Very important and affect the efficiency of the
Government company and the employees
Commitment to regulations

Enhance communication and safe use of

Society Company image
various categories of services sold

4.4 Integrated Management System and its Process

4.4.1 Al-Taknia Telecom Co. creates integrated management system based on the nature of nested
processes and the overlap between different departments and processes undertaken to maintain and

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improve it according to the requirements of the integrated management system. Accordingly, the quality
department has identified the following requirements:

-Sequence of operations and specify the input of customer requirements, Government decisions and
following interdepartmental operations with a focus on key processes in installation and maintenance of
fiber services .
- Determine the process flow for all departments at the level of the internal operations of organizational
units and the interactions between the departments to ensure quality of services.
-Performance indicators in all departments and processes and strategic objectives, these indicators are up
periodically yearly to ensure that the objectives and provide the best product to internal and external
customers.
- Top management pledged in Al-Taknia Telecom Co. to provide material, financial and human
resources, all cognitive support tools to improve the effectiveness of the integrated system and ensure the
needs of all organizational units.
-Covers the organizational structure of all units in the Department and provides a clear explanation of all
personnel responsibilities and powers at various levels of leadership, Executive and regulatory
supervision.
-Identify and analyses the risks and assess their impact on the achievement of the objectives according to
procedure no. QP-06.01.
- Continuous evaluation of the performance of processes and redesign and improve processes to ensure
the effectiveness of quality system and restructuring and to maximize the value provided by the company
to Interested parties
4.4.2 due to the nature of the work of the Al-Taknia Telecom Co. and overlaps between
organizational units, key processes have been documented and influencing policy formulation
to ensure processes predefined objectives. 

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5. Leadership
5.1 Leader and commitment
5.1.1 general
The top management of AL TAKNIA is committed to the development and improvement of the
quality management system by:
- Responsibility to ensure the effectiveness of the integrated management system.
- Ensuring the development of quality policy and objectives for the integrated system and
harmonization with strategic direction of the company.
- Operations and risk assessment approach adopted in the company.
- by designing processes for all organizational risk assessment units through open brainstorming
sessions with the parties concerned.
- Provide resources to ensure effective governance -through integrated management system- of
financial budgeting and inventory of financial requirements and the expected growth rate for the
period 2022- 2025.
- Work with awareness workshops for the administration of integrated management system and its
impact on the company's performance to ensure the effectiveness of the system and achieve the
desired results and adoption of internal communication to clarify the requirements of the
regulations adopted.
- Follow through performance indicators to determine compliance with the requirements and the
extent to which the objectives set in advance and referred to in the company's strategic plan,
inclusive those directions to cover core operations.
- Focus on operational maps and training workshops and management reviews to provide a positive
environment and encourage personnel to Al-Taknia Telecom Co. and constructive participation
and improve customer satisfaction and reduce the impacts and risks related to IMS.
- Optimization is based on the company in the short term to restructure to cope with changes from
the State, either on the long-term optimization is based on activation of the innovation system
through meetings of top management.
- Adopting strategic meetings to clarify the role of managers and leaders in the implementation of
strategic plans and how to contribute to the strengthening of the ability of the company and
adoption of the strategic objectives relating to the integrated management system requirements.

5.1.2 Customer Focus

Even though Altaknia don’t have a direct customer, but it has through its clients, so leadership in Al-
Taknia Telecom Co. to ensure the best services for the benefit of client or Proponent’s satisfaction
through:
- Identify and meet client and accommodate the requirements and needs of customers.
- Identify and analyze current and potential opportunities and risks assessment, internal and
external organizational context and therefore putting the road map on the strategic plan to address
the risks and opportunities.
- Establish a program for problem identification and resolution and problem prevention
- Schedule and reporting progress in sufficient detail to control project cost.
- Performing management reviews and internal quality audits as specified in Proponent’s quality
requirements.

5.2 IMS Policy

5.2.1 Establishing Quality Policy
The top management of Al-Taknia Telecom Co. to develop a policy to cover the scope of managing the
integrated management system as follows:

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 Al-Taknia Telecom co

- In line with the organizational context and strategic orientations and the nature of the work of the
company.
- Provide scope for action for the formulation of goals.
- Include a clear undertaking to implement the requirements and comply with legal requirements.
- Continuous improvement of integrated management system administration.
5.2.2 Communicating Policy
- The quality policy is to be communicated to all Al-Taknia employees. The Quality Policy are
taught to the staff during the training, being updates mandatory for all personnel.
- Is available to all interested parties verbally or by email.
- The current policy was appropriate and understood by all levels of leadership and supervision and
professional for all categories.
5.3 Organization roles, responsibilities & authorities
The Management of the Organization has defined the responsibilities and authorities of the personnel
within the Quality Management System as in appendix A. Al-Taknia organizational structure is shown in
appendix B.
The organizational structure of Al-Taknia Telecom Co. was approved by the top management, explaining
the decision-making chain and powers and responsibility:
- To ensure preparation of management integrated management system derived from the
international standard ISO 9001:2015 & ISO 14001:2015 & ISO 45001:2018.
- To ensure that periodic performance reports for management and integrated management system
improvement opportunities available and restructuring, innovation and redesign the processes and
outcomes of performance, risk and impact assessment and accidents at top management to
develop plans and deal with distractions and adopting proactive approach.
- Culture focused on the clients and their needs and follow up complaints and finding solutions
within a specific time range.
- Transparency and professionalism in recording and documenting all the changes the
administration integrated management system whenever needed.
6. Planning
Al-Taknia Telecom considers risks and opportunities when taking actions within the Quality Management System,
as well as when implementing or improving the system.
Actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of
services.
6.1 Action to address risks and opportunities
The Quality Management System of Al-Taknia analyzes risks associated with programs and activities and looks for
opportunities for improvement. The purpose is to:
• Give assurance that the Quality Management System can achieve its intended results.
• Enhance desirable effects.
• Prevent, or reduce, undesired effects.
• Achieve improvement.

6.1.1 focused Al-Taknia Telecom Co. while applying the integrated management system administration
on a range of factors affecting the quality of service and efficiency of the system and thus:
- The nature of the company's work and organizational context in the field of quality, safety and
occupational health and the environment and the impact of business risks/product/life and safety
and conservation on the company's performance and documented in procedure development and
evaluation No risk QP-06.01 in addition to the field and the scope of application of the integrated
management system and identify potential regulatory risks and opportunities.

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- Legal requirements and legislation that subject and interact with the Al-Taknia Telecom Co. in
the field of quality, safety and occupational health and the environment and provide service to
clients and to assess the level of compliance with laws and also demonstrates conformity
assessment model with external requirements no. FRM-LE.01.
- Provide the necessary requirements to ensure the success of the system and of setting targets for
the integrated management system, providing the necessary resources and evaluation and analysis
of the causes and their solutions as shown in conducting quality objectives no. QP-06.02.

- Minimizing the effects of the negative impact of external variables that are referenced
in the organizational context analysis in paragraph 4.1 and enhance opportunities for
seizing available positive impact on company performance and identify those
emergencies that have an impact on the administration integrated management system
and mechanism for continuous improvement on all activities and products to provide
Al-Taknia Telecom Co.

6.1.2 appearances, risks and effects

 Is the identification and analysis of risks and potential opportunities within the organizational context
and referred to conduct preparation and risk assessment QP-06.01 And commensurate with paragraph 4.1
have been measuring impact and severity, risk and probability matrix accreditation and severity of impact
on organizational performance in General.
Selected appearances and high-impact and to identify options to address or predict the probability of
damage and influencing the administration integrated management system as indicated in the risk
assessment matrix based on paragraph 4.1 where the risk assessment criteria and describes the severity of
the effect, through training workshops and awareness campaign has been educating individuals in all
departments and sections on how to prepare and evaluate risks.
To save information regarding regulatory risk and assess the effectiveness of measures taken according to
make documented information no. QP-07.04
6.1.3 compliance with legal requirements
To respond to the requirements of the system have been adopting procedures that show him and assess
the level of compliance with the rules Through Conformity assessment model with external requirements
no. FRM-LE.01 Identified:
- Identify the means adopted to assess the level of compliance with respect to the integrated
management system administration.
- Implementation and monitoring mechanism and how the legal requirements make continuous
improvement, especially with regard to improving the working environment and reduce
occupational hazards and cooperate with governmental bodies.
6.2 objectives the administration integrated management system
The company prepared for the polyurethane industry goals and two stages 2017-2018 and2019-
2020 where the objectives and appropriate processes and products provided by Al-Taknia Telecom Co. as
follows: 
- Adapting the objectives with the company's integrated management system policy and customer
service.
- Measurable, quantifiable as information by interested parties and suitable for external and internal
environment variables.
- Who is responsible for implementation and financial, human and material resources and the frame
on the timeline and the measurement and evaluation of the level of targets.

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- Taking into account the credibility and integrity of the integrated management system
administration.
- Availability of resources and the redistribution of responsibilities and powers as the
administration integrated management system requirements

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7. Support
7.1 Resources
7.1.1 In response to the requirements of the integrated management system, the company has provided
the resources necessary for the successful management and integrated management system on this basis,
the Department has focused on the ability of the company and the parameters and internal resources,
material requirements and provide raw materials from outside vendors.

7.1.2 People
Provide resources and leadership and technical skills to support the President, support
operations to enhance human capital in the company and the shift towards learning company.
Human resources plan has been adopted to provide the requirements within the plans and
cards job description and hiring experts to improve the quality of human resources.
 
7.1.3 Infrastructure
To ensure the provision of product to customers on one hand and reach planned results previously
pledged Al-Taknia Telecom Co.:
- Buildings and facilities that help implement vital activities which include departments and
divisions and product lines.
- Equipment and the necessary hardware and software to provide products to clients.
- All the necessary facilities and communication systems and information exchange.

7.1.4 Environment
to ensure completion of activities and control operations and access client servicing requirements had Al-
Taknia Telecom Co. to:
- Social and psychological dimension and occupational health and safety needs and environment to
reflect the company's values and strengthen the network of official and social relations and moral
sensitivity and the rules and instructions issued by the State.\
- Provide appropriate working environment to meet the needs and leads to deliver product to
customers.
- Safety requirements of service provided and safety and occupational health and the environment
and to minimize risk as much as possible and determine acceptable levels of risk in accordance
with risk assessment and preparation procedure number QP-06.01.

7.1.5 monitoring and follow up resources

7.1.5.1 General:
The Al-Taknia Telecom Co. by identifying and providing the necessary resources to ensure valid and
reliable results when monitoring or measurement used to check the conformity of product requirements.
The company that provided:
A) are suitable for a certain type of monitoring and measurement activities being.
B) stuck to ensure planned results for this purpose.
The Al-Taknia Telecom Co. appropriate documents as proof of suitability for the purpose of
monitoring and measurement resources.
 

7.1.5.2 measurement and tracking:

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Measurement and traceability is a requirement, or considered by the Al-Taknia Telecom Co. to be

an essential part of providing confidence in the validity of the measurement results, you should be
measuring devices:
A) adjustment or verified, or both, at specified intervals, or prior to use, according to the measurement
standards can trace to international or national measurement standards the company applies the calibration
procedure number QP 07.03 to calibration work within the company. when there are any of these criteria, the
underlying fundamentals are maintained used for calibration or verification of documented information.

B) were identified in order to determine their status.

C) protected from modifications or damage or deterioration which would invalidate the calibration status and
subsequent measurement results.

The Al-Taknia Telecom Co. to determine if the previous measurement results health negatively when
measuring equipment is found to be affected is not valid for the intended purpose, and take appropriate
action when necessary.

7.1.6 Organizational Knowledge

You can divide the knowledge owned by the Al-Taknia Telecom Co. to tacit knowledge and phenomenon of
human capital which consists in the following:

- Accumulated expertise in production sections.

- Knowledge of technical competency and experience accumulated by each manager or Department.

Various sources to obtain knowledge of the company can be summed up as:

- Expertise and consulting offices.

- Reference comparisons with competitors and conformity assessment of customer reviews.

- Lessons learned from previous experiences.

- Forms and applications as a model to obtain quality certificates (ISO) , KSA standards.

7.2 Competence
- The company identified for Telecom industries through organizational structure supported by job description
competency requirements and human resources especially those affecting organizational effectiveness
management integrated management system.
-The selection and appointment of individuals based on the experiences and knowledge gained further
scientific and technical achievement.
-Preparation and implementation of a training plan according to the planning and needs analysis with
prioritizing activities influencing the administration integrated management system
Preparation and evaluation of risks and evaluate training outcomes according to human resources and
training procedure number QP-07.01.
-Keep the training records and related documentation to determine the levels of competence and
experience and learning.
 

7.3 Awareness
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In order to ensure that the product is delivered in accordance with the Integrated Management System,
the Al-Taknia Telecom Co. (QP-07.01) has conducted awareness workshops for influential individuals
regarding the quality policy and objectives of the Al-Taknia Telecom Co. and the role and contribution of
individuals in improving the performance and effectiveness of the Integrated Management System
Identification and assessment of risks, their effects, performance risks, how to assess risks and comply
with legal requirements in accordance with Procedure QP-07.01.

7.4 Communication
Contact with the parties concerned is an important tool to enhance the company's capabilities. Therefore,
the Al-Taknia Telecom Co. has prepared HR and Training No. QP-07.01 to enhance communication
channels through:
- Focus on communication process management integrated management system requirements
starting from preparation and quality risk assessment and accident.
- The installation process of communicating proactively in implementing actions as checking
proactive activities in the field of quality and to comply with legal requirements as the human
resources and training procedure number QP-07.01.
-  Communicate with stakeholders (internal) from influential workers on integrated management
system (external) customers, suppliers and partners when necessary to ensure the effective
application of the integrated management system and ensure the product specific standards.
- Define communicate formal methods applicable in Al-Taknia Telecom Co. that focus on
electronic or direct contact with the marketing and sales department.
- Spread the responsibility of communicating with stakeholders between departments and
respective departments that submitted closer to clients in order to reduce the communication
chain.
- Information is retained which represent an essential source for following the implementation of
programmes and activities according to human resources and training procedure number QP-
07.01.
-

7.5 Documented information

Identified The Al-Taknia Telecom Co. and accurately through a documented information no. QP-
07.04:
- Scope documents that meet the needs of standard specifications as the procedure and list of
documents In accordance with the procedure Documented information no. QP-07.04.
- Documented information that you need to perform internal activities for customer requests.
When setting up authentication system has been taking into account the size of Al-Taknia Telecom Co.
and organizational outcomes and complexity of operations in each section.

7.5.1 Creating and updating

When preparing the documentation system Al-Taknia Telecom Co. Focus on the following points as
indicated Make documented information number QP-07.04 In paragraph 7.5, as follows:
- Definition of documents indicating the title and release date and destination reference and
certification according to the nature of the document.
-  Define electronic and paper documents.
- Determine the validity of the review and approval of documents they need to produce and to
count independently to ensure independence and impartiality.

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7.5.3 Control of documented information

Documented information is selected based Al-Taknia Telecom Co. needs and requirements of the
international standards applicable in the company and implement controls to ensure that:

- Available and suitable for use when needed.

- Protected from loss and damage and misuse.

Therefore, the Department is selected in the control and regulation of documented information to information management
according to a documented procedure documented information no. QP-07.04 As:
- Distribution of documents and the possibility of access and retrieval.
- Storage and maintain with ease of reading Clear for that data.
- Control versions and changes.
- Restore files when needed and the retention period.

8 Operation
8.1 planning and control of processes
To respond to the requirements of standard specifications prepared Al-Taknia Telecom Co. Strategic and
operational plan and then formulate actions and indicators to measure control processes and determine
standards and conduct periodic review of half-yearly to assess achievements and identify weaknesses that
affect the quality of the product and requirements for quality, environment and occupational safety and
potential risks and therefore treat those aberrations or eliminate or minimize the causes or caused her to
adopt alternative plans to address difficult situations in addition to determine the resources needed to
reach predetermined conclusions on all the aforementioned activities are documented to provide evidence
to the parties involved and of Departments and Government agencies that audits are conducted in a
transparent manner in accordance with the standards established by competent authorities.

In case of modifications or changes in procedures and business systems for key departments and support
quality assurance Department reviews the impact of changes on the company's management system and
identify the review points as follows:
- Control the activities of third parties (service providers) and identify the critical points in order to
audit and evaluation.
- Select the processing chain of product provided and the extent to which suppliers integrated
management system requirements, especially in other aspects such as the environment and
occupational safety and its impact on service lifecycle.
- Communicating with service providers and contractors on points affecting the integrated
management system.
Once the information needed about how to use and transport methods and product lifetime after sales
product to those required for the company's product (Manufacturing of Polyurethane and sandwich
panels and trading of relevant machines and spare parts ) and how to make complaints and follow up on
possible solutions in addition to amendments to the rules issued by the State (such as the consumer
protection act/any other laws).
8.2 requirements/emergency preparedness and response
In case of Emergency Department of the Al-Taknia Telecom Co.:
- Contingency plans and try to minimize the negative effects of environmental aspects and risks the
company and regulates the notification of possible ways.
- Periodic review and testing of contingency plans and adjusted when necessary.
- Communication with affected parties involved and influential in the success of the evictions and
identify training requirements for promoting emergency plans and environmental record.

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- Maintain documented evacuations and describes how to handle emergency situations.

8.2.1 connecting with customers

For the purpose of creating a positive environment between the company and customer product ,
beneficiaries of investment opportunities and identified means of communicating with clients and to
respond to the requirements specification ISO 9001:2015 & ISO 14001:2015 & OHSAS 18001:2007And
thus:
- Provide all information about product offered at corporate headquarters and company catalogs
and the Web site and the company's marketing and sales reps.
- Receipt and audit requests and customer needs to be displayed to the stakeholders and solutions
within the specified time schedule.
- Accounting and recording customer complaints and feedback to improve processes and avoid
non-conformities compared the product provided.
- Maintain documentation and customer feedback which includes (customer satisfaction, customer
request, inquiries, complaints and accessories)
- Quality assurance Department/company management team evaluations in case of emergency and
when needed.

8.2.2 for the purpose of providing the products and conformity to specifications according to the
manual focus on the following points:
- production requirements, which include national laws and legislation and contracts with local
authorities when he was signed.
- Determine quality of product based on customer requirements and specifications and the laws
governing the company's products .
- Provide a mechanism for compensation, especially those related to providing products to
customers.

8.2.3 check requirements for providing services and products

For the purpose of providing a constant quality output stakeholder top management not to review for improving the
quality of production taking into account the aspects of quality, environment and occupational safety based on
innovation in redesigning product and minimizing the customer journey and make sure of the following:
- The specific requirements of customers to provide product during and after submission approved
by top management of the company.
- Requirements specified by the company to ensure access to products .
- The laws and regulations referred to in conformity assessment model with The laws requirements
model No. FRM-LE-01 .
- The requirements are reviewed by activating customer number request by email And reviewed
and approved by the General Manager and Director of marketing, sales and other departments and
various departments, customer requests are retained in the archive system referred to in the
periodic reports.

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8.2.4 changing requirements

If you change the requirements for presenting the products mentioned on the website of the company
www. Al-Taknia.com The changes are recorded and explained in the website when an influential
impact on production .

8.3 design and develop products and services

An exception is the paragraph on the design for the company's failure to design product and customer
specification knowledge according to international law, maritime law and requirements of the flag
State.

8.4 control processors of products, services and processes

Longer processing chain and supplier of one axis dependent task to ensure that product are
provided to customers for the limited field of work as follows:
1. Manufacturing of Polyurethane and sandwich panels and trading of relevant machines and spare parts

The Company has set some criteria for selecting and evaluating suppliers, controlling the
levels of product and service delivery, excluding stakeholders negatively on the company's
outputs and maintaining evaluation records for review when needed. 

8.4.2 the scope of control

The fact that the Al-Taknia Telecom Co. an outstanding Center in the Manufacturing of Polyurethane and
sandwich panels and trading of relevant machines and spare parts
to ensure that suppliers and continuity in the provision of products and services to customers in order to
achieve the quality system requirements and the needs and expectations of customers the company has to
take some of the following measures:
- Communicate with stakeholders (partners) on the requirements for the implementation of
obligations and contracts and the introduction of the integrated management system applicable to
the company and install it in order to adopt the resource and develop standards for selection and
assessment before implementation, including legal requirements and applicable legislation.
- Adoption plans and procurement management methodology and ongoing audits and periodically
to identify stages of implementation in accordance with the agreed schedule and ensure effective
implementation and verification points whenever needed and depending on the nature of the
products, services and processes to ensure that meet all the requirements.
- Handle complaints from customers or product recipients of company organizational units within
the conventions and analyses the reasons for preventing a recurrence.
-
8.4.3 information for processors of raw materials and services
Referring to paragraph 8.4.2 is communicating with suppliers during processing stages (tenders,
purchase orders, contracts and agreements, memoranda of understanding) on the following topics:
- Processes and products and services that will be processed.
- Acceptance criteria.
- Qualifications and expertise whenever this is necessary.
- How to perform periodic oversight and distractions and processing complaints.
- Specific product and required the need for control and verification and validation by external
parties (customers and recipients of product) on the management of procurement and evaluating
suppliers according to procedure no. QP 08.04.

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8.5 Production and service provision

8.5.1 control operations
The top management of Al-Taknia Telecom Co. adjust delivery product controlled axes identified as
follows:
- Use of the information, documents and records and the nature of the product provided to carry out
controls and especially in the field of Manufacturing of Polyurethane and sandwich panels and
trading of relevant machines and spare parts
- Use of qualified inspectors and experts and consultants in the field Manufacturing of
Polyurethane and sandwich panels and trading of relevant machines and spare parts
- Adoption of performance reports to identify results achieved in various stages of providing
product and adoption schedule operations whether at the level of the company as a whole.
- Provide all material needs and infrastructure to accomplish key tasks in the company
- Adoption of the documented information and training to prevent distractions while performing
operations.
- Communicate with the concerned after submitting the product and provide a basis for
documenting complaints and resolving all items on time according to QP 09.02
-
8.5.2 Identification & Traceability
The firm depend on the process to follow and identify your production ( Manufacturing of Polyurethane
and sandwich panels and trading of relevant machines and spare parts ) And save them in the database for
easy review and verification of data related to company whenever necessary.

8.5.3 Property belonging to customers or external providers

Item 8.5.3 does not apply to the company for all raw materials used in the manufacture of the product is
They are purchased to know the company.

8.5.4 preservation
Referring to paragraph 8.5.2, define and identify and store all documents relating to the provision of
products to clients had taken a method to save information prevents damage or exposure to hacking or
use by third parties.

8.5.5 post-delivery
The Al-Taknia Telecom Co. to meet the requirements of the post delivery activities associated with the
following products.
To determine the required delivery post, Al-Taknia Telecom Co. in:
A) legal and regulatory requirements;
B) possible undesirable consequences associated with their products.
C) and use of nature and intended age their products and services.
D) customer requirements.
E) customer feedback.
Note that the post-delivery activities include actions under warranty provisions, contractual
obligations such as maintenance product , and supplementary services such as recycling or final
disposal in accordance with the procedures of no. QP 08.01 & QP 08.02 & QP 08.03 & QP 08.05.

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8.5.6 control change

Due to the structural changes of the Al-Taknia Telecom Co. and future plans which necessitated a
reformulation of processes affecting the quality of products , have been documented all changes and
adjustments to processes and product provided and paper forms and documentary information stemming
from such changes and retained in the database and the involvement of the parties involved in these
changes.

8.6 Release of products & services

The Al-Taknia Telecom Co. to implement planned arrangements, at appropriate stages, to
verify that product requirements have been met through the implementation of the quality
control procedure number QP 08.03.
The Department of quality control release product for customers through the planned
arrangements has been completed to determine the power reserved for her release after
service, approved by the competent authority, and sometimes client approval if required.
Quality control Department maintains documented information on the release. This
information includes the following documented:
A) evidence of conformity with the acceptance criteria (quality control logs and forms).
B) track to the person (s) authorizing release/out/release.

8.7 Control nonconforming outputs

By conducting surveillance says that quality and adjust the product match followed and internal audit
processes and open channels with customers located Al-Taknia Telecom Co.
mismatches and boils down to the following:
- Customer complaints caused by providing production that meet the needs of customers.
- Non-conformities issued by international rating agencies not complying with legal and
legislative requirements.
Sales and Marketing Department (customer complaints) attempts to address customer complaints and
cases of non-conformity during and after providing product as regards the legal requirements by the
competent departments (legal/accounting/human resources/consultants) to determine levels and
mechanisms for addressing those deviations and corrective action reports record number FRM-AU-03.

The Al-Taknia Telecom Co. adopt systematic correction and removal whenever that is possible in the
light of the rules and instructions and communicate with the customer to reach satisfactory results
according to the marketing and sales department and the company's integrated management system
manual and management team .
Keep records of non-conformity, corrective action taken and those responsible for adopting and close
the distractions as applicable in terms of organizational structure and perform a quality control number
QP 08.03.

9 .Performance Evaluation
9.1.1 control and measurement and analysis
The Al-Taknia Telecom company identified for scope of work which covers the requirements of the
integrated management system for performance appraisal, as follows:
 What are the activities and processes which will be covered by the evaluation (integrated
management system manual, organizational structure, work processes)

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 Performance indicators and benchmarks and impressions and performance monitoring (see
strategic plan)
 Occupational safety and environmental assessment criteria and frequency of
monitoring (monitoring, measurement, analysis and evaluation number QP 09.01)
 What are the intended results of analysis deviations, the number of complaints and
indicators of consumption of energy and natural resources, recycling and accidents.
Information is retained for those indicators to the management of quality assurance, analysis and
displayed on the administrative group and discussed at management review meeting No. QP 09.04.

9.1.2 compliance requirements and customer satisfaction

The Al-Taknia Telecom Co. measuring client satisfaction periodically (after the end of each order) to
meet the requirements of excellence and the integrated management system and adopt measures of
satisfaction and according to customer complaints procedure (QP 09.02), feedback and complaints to
assess satisfaction Customers.
With regard to compliance with the requirements relating to occupational safety and health, the legal
affairs section and the quality Department monitor compliance with laws and regulations by activating
Control laws and legislation Procedure EOP06.04 .
The Al-Taknia Telecom Co. to monitor customer perceptions regularly (after every order) for determining
their needs and meet them according to measure satisfaction and customer complaints No. QP
09.02 while taking into account:

 Monitor and review this information.

 Note Examples of monitoring customer perceptions can include (customer survey,
customer feedback on services and delivery services, and meetings with customers,
market share analysis, compliments, warranty claims and reports about the
seller/Distributor).

9.1.3 Analysis & evaluation

The Al-Taknia Telecom Co. data analysis statistical means either to analyze the causes and
manifestations and results by medical variables and the required analysis results as follows:

- Non-conformities and deviations of statistical quantitative method depends/Barreto.

- Statistical analysis of customer satisfaction.
- Effective integrated management system and the required improvements and current and
future challenges analysis of cause and effect.
- Level check plans and indicators quantitative method.
- Analysis of cause and effect analysis of regulatory risks.
- Partners and supplier’s analysis of importance and influence.

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9.2 Internal audit

9.2.1 Quality assurance section to conduct an internal audit at least twice during the year (12
months) to make sure

 Requirements and their compliance with the requirements of the Integrated Management
System.

 International standards requirements ISO 9001:2015 & ISO 14001:2015 & OHSAS 18001:2007.

 Continuity of effective implementation of the requirements of the specifications.

9.2.2 the organization shall

 Audit activities occurred at least once or twice a year as required and random sampling method
for objective evidence, focusing on dynamic processes and results of previous internal audit
taking into consideration the following points.
 Integrate requirements management integrated management system to develop and define and
prepare internal audit plan.
 Choose Auditors trainees and fellows internal audit certificates taking into account neutrality.
 Preparing reports that illustrate deviations and their causes.
 Develop a plan for corrective action.
All activities are documented and archived Dai Department of quality assurance and monitor the
implementation of corrective action.
9.3 Management review
For the purpose of following up the implementation of the integrated management information system
management and the strategic plan to ensure matching the requirements of the integrated management
system and strategic directions the administration integrated management system audits to ensure
continuity and efficiency of the system and thus:
9.3.1 Inputs
Incorporate inputs:
1. the status of actions from previous management reviews
2. changes in external and internal issues that are relevant to the integrated management system;
3. information on the performance and effectiveness of the integrated management system including trends
in:
 customer satisfaction and feedback from relevant interested parties;
 the extent to which quality objectives of the integrated management system.
 process performance and conformity of products
 nonconformities and corrective actions;
 monitoring and measurement results
 internal audit results
 the performance of external providers
4. adequacy of resources.
5. the effectiveness of actions taken to address risks and opportunities
6. opportunities for improvement.
7. Chances are the changes that may affect the integrated management system.
8. emergencies and accidents and failures.
9. The results of revisions to update the system's activities.
10. external audits or inspections.

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9.3.3 Management Output

The output includes:
And management review outputs should include decisions and actions related to:
A) improvement opportunities.
B) any need for changes in the integrated management system.
C) needs to resources.
The company maintains (documentary information as evidence of the results of the reviews).
Records are kept on the Audit Department to make the necessary plans and minimize the effects of
mismatches.
10 Improvement
1.10 determine improvement opportunities
The Al-Taknia Telecom Co. represented by the management team to identify and select opportunities for improvement and
implement any actions required to meet customer requirements and to enhance customer satisfaction. These opportunities
include:

a. Improved products to meet the requirements and future needs and expectations.
b- Rectify, block or limit the undesirable effects.
c. Improve the performance and effectiveness of the integrated management system.

10.2 Non-conformities and corrective action

In case of complaints or Failure to deliver products in accordance with the integrated management
system manual or failure to follow documented processes or deviations in performance management
integrated management system or high risk index and accidents are:
- Determine the status of deviation and corrective action.
- Determine which side effects are affected and reduce impacts as much as possible.
- Identify the root causes and develop a plan to reduce or eliminate the causes and prevent repetition by
reviewing deviations analysis and determine why identify similar cases and take action.
- Continue execution to determine the effectiveness of implementation of corrective action.
- Ongoing assessment of risks and opportunities in developing strategic plans and objectives.
-  Amendment to the integrated management system in situation of conflict or overlap in the processes
affecting the quality of services and safety requirements and high-impact environment effects.
- Save information about the nature of the situation of non-conformity (complaints and deviation in
operations) as a guide to follow up the implementation of corrective actions to make sure not to repeat
such acts are recorded deviations in the service adjust matching and corrective action no. QP 10.01.
10-3 Continuous improvement
Examples of optimization tools:
- Correction.

- Corrective actions.

- Continuous improvement.

- Planning for change.

- Innovation.

- (H) Reorganization.

The management team is a continuous improvement process to measure the adequacy, efficiency and
effectiveness of the quality system applied by the company ISO 9001 & ISO 14001:2015 2015 & OHSAS

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Al-Taknia Telecom co

18001:2007 for the purpose of continuous improvement and register on the improvement and continued
development number QP10.02 .

‫مغطس بابونج بماء دافي‬

‫ ثلج‬Q‫كمادات‬

‫ نص فنجان ماء‬+‫ ملعقة زيت زيتون‬+ ‫نص فنجان ليمون‬+‫ غرام ملح انجليزي‬:‫ااذا فيه امساك قبل النوم‬
)‫القرنفل‬+‫السفرجل‬+‫اذا ما فيه امساك دهن (ملعة زيت الليمون‬

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Reference (QP-07.04-FRM- DI-02-REV 0) Document No. (IMS)M & Issue NO. 2