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    Conversation Handling The Guest Luggage

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    Made Ita
    The bellboy helps a guest named Pablo and his wife check into the hotel by bringing their luggage from the baggage area to the lobby. The bellboy confirms the guests' luggage includes 4 pieces and escorts them to their room, room 201. He explains the room facilities and provides the room key and guest card. The bellboy wishes the guests a nice stay and says to contact the front desk if they need anything.

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    Conversation Handling The Guest Luggage

    Uploaded by

    Made Ita
    1K views2 pages
    The bellboy helps a guest named Pablo and his wife check into the hotel by bringing their luggage from the baggage area to the lobby. The bellboy confirms the guests' luggage includes 4 pieces and escorts them to their room, room 201. He explains the room facilities and provides the room key and guest card. The bellboy wishes the guests a nice stay and says to contact the front desk if they need anything.

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    Bellboy Conversation

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    The bellboy helps a guest named Pablo and his wife check into the hotel by bringing their luggage from the baggage area to the lobby. The bellboy confirms the guests' luggage includes 4 pieces and escorts them to their room, room 201. He explains the room facilities and provides the room key and guest card. The bellboy wishes the guests a nice stay and says to contact the front desk if they need anything.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views2 pages

    Conversation Handling The Guest Luggage

    Uploaded by

    Made Ita
    The bellboy helps a guest named Pablo and his wife check into the hotel by bringing their luggage from the baggage area to the lobby. The bellboy confirms the guests' luggage includes 4 pieces and escorts them to their room, room 201. He explains the room facilities and provides the room key and guest card. The bellboy wishes the guests a nice stay and says to contact the front desk if they need anything.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Conversation Handling the guest luggage

    Bellboy : Good morning, welcome to SMAKTA Hotel, How may I assist you?

    Guest : Good morning, I want to check in, can you help me to bring my luggage?

    Bellboy : yes, where is your luggage?

    Guest : on the baggage please….

    Bellboy : sure, may I have your name?

    Guest : my name is Pablo and this is my wife

    Bellboy : thank you, Mr. and Mrs. Pablo, please wait a moment, I will take your luggage….

    Guest : thank you…

    Bellboy : (bellboy take the luggage in the baggage and bring to the lobby)

    Excuse me Mr. Pablo, your luggage are 4 pieces, 1 briefcase, 2 suitcase and 1 hand bag, is that
    right?

    Guest : yes, that’s right, thank you…

    Bellboy : well, please follow me go to the lobby for registration….mind your step please…..

    Guest : yes, sure, thank you….

    Bellboy : Well, this is our reception, please you register here……

    Guest : yes, thank you…

    (reception welcoming and handling the guest check in, Bellboy take care the luggage and prepare the
    luggage tag, reception call the bellboy to escorting the guest to her/his room)

    Reception : bellboy please,,,, please escort Mr. and Mrs. Pablo to room number #201, this is the room
    key and guest card

    Bellboy : yes, sure… Mr. and Mrs. Pablo, I am Satya your bellboy, are you ready to go to your room now?

    Guest : yes, I’m ready….

    Bellboy : this way please…mind your step…. How about your trip Mr. and Mrs. Pablo?

    Guest : it was great, this is our second time stay in Bali to celebrate our anniversary….

    Bellboy : wow… congratulation to you Mr. and Mrs. Pablo, thank you for choosing our hotel to celebrate
    your anniversary….

    Guest : thank you… you are welcome…


    Bellboy : Mr. and Mrs. Pablo, over there is our restaurant, swimming pool, bar and over there is our
    Jempiring Spa, you can enjoy all of our hotel facilities….

    Guest : yes sure, I will try your spa to relax my body after long trip from America..

    Bellboy : Thank you….. well this is your room Mr. and Mrs. Pablo, the room number is #201.

    Please wait a moment I will check your room first….. (Bellboy knock the door at least 3 times
    to check the room). Tok-tok-tok bellboy please (3 times, and then open the door carefully and
    check the room)

    Well Mr. and Mrs. Pablo, your room is ready.. after you please….. (bellboy bring the luggage to
    the room)

    Bellboy : Mr. and Mrs. Pablo… Would you like to check your luggage once again?

    Guest : yes that’s all my luggage….

    Bellboy : well I will put your luggage in the luggage rack.

    Guest : yes thank you very much

    Bellboy : Mr. and Mrs. Pablo may I explain your room facilities?

    Guest : oh sure… please…

    Bellboy : (bellboy explain the room facilities with the clock wise system)

    (depend on the situation for each room)

    (At the end of explain room facilities) Mr. and Mrs. Pablo…do you have any question for the
    room facilities?

    Guest : no, thank you very much.

    Bellboy : Mr. Pablo, this is your guest card and room key, don’t forget to bring your guest card and
    room key if you want to go outside.

    Guest : oh.. sure.. thank you…

    Bellboy : you are welcome, Mr. and Mrs. Pablo, thank you very much for your stay with us, we hope
    you enjoy stay in our hotel, if you need anything please contact our reception, we ready to
    help you anytime. Have a nice day…

    (bellboy close the door carefully, and fill in the bellboy errand card form)

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