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    Bam 199 Sas 1-3

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    Rica Barboza
    This document contains summaries of 3 modules from an Operations Management course. It includes: 1. An orientation module that defines flexible learning and operations management. 2. An introduction to operations management module that defines tangible and intangible goods and services and why operations management is important for businesses. 3. An introduction to process management module that defines process, process variation, and the primary role of an operations manager to guide the system through decision making.

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    Bam 199 Sas 1-3

    Uploaded by

    Rica Barboza
    186 views3 pages
    This document contains summaries of 3 modules from an Operations Management course. It includes: 1. An orientation module that defines flexible learning and operations management. 2. An introduction to operations management module that defines tangible and intangible goods and services and why operations management is important for businesses. 3. An introduction to process management module that defines process, process variation, and the primary role of an operations manager to guide the system through decision making.

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    BAM 199 SAS 1-3

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    This document contains summaries of 3 modules from an Operations Management course. It includes: 1. An orientation module that defines flexible learning and operations management. 2. An introduction to operations management module that defines tangible and intangible goods and services and why operations management is important for businesses. 3. An introduction to process management module that defines process, process variation, and the primary role of an operations manager to guide the system through decision making.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    186 views3 pages

    Bam 199 Sas 1-3

    Uploaded by

    Rica Barboza
    This document contains summaries of 3 modules from an Operations Management course. It includes: 1. An orientation module that defines flexible learning and operations management. 2. An introduction to operations management module that defines tangible and intangible goods and services and why operations management is important for businesses. 3. An introduction to process management module that defines process, process variation, and the primary role of an operations manager to guide the system through decision making.

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    BAM 199 OPERATIONS MANAGEMENT (TQM)

    Group 5 Members:

    BARBOZA , Rica E.

    BLANCO , Leoly Myne Margarite E.

    CALADO, Arqeea Mae P.

    CAPUA, Jinky E.

    GUARDIANA, Dapney L.

    LANDINGIN, Jesusa Jean R.

    MODULE 1

    LESSON TITLE : ORIENTATION

    Activity 1: what I know chart

    WHAT I KNOW QUESTIONS WHAT I LEARNED (ACTIVITY


    4)

    Combination of home What is flexible learning? Combination of face to


    based learning and face to face classes and home
    face classes based learning
    Operation management is What is operations Is the management of
    a managing internal management? systems or process that
    workings of a business are part of the operation
    that will create goods
    and/or provides services.

    Activity 3: skill-building activities

    MORNING AFTERNOON EVENING

    First, go to the bathroom First, cook afternoon First, prepare dinner then,
    and do some rituals. Then, meal, eat and rest. Then, eat. Go to bath and do
    fix the bed. After that, prepare for online class. skincare routine. Then, do
    drink a coffee and eat some modules, read and
    breakfast. Then, take a sleep.
    bath and prepare for online
    class.

    MODULE 2

    LESSON TITLE: INTRODUCTION TO OPERATIONS MANAGEMENT

    Activity 1:

    WHAT I KNOW QUESTIONS WHAT I LEARNED


    (ACTIVITY 4)
    Touchable What do you mean by Anything that can be seen
    tangible? or touched
    can't be touch / untouch What do you mean by Cannot be produced
    intangible? ahead of time
    You will have better Why is operations You will find tools and
    understanding in terms of management important to information to become
    managing a business businesses? the best manager possible

    Activity 3: skill-building activities

    Exercise 1

    Activity Goods / services


    You got your hair cut Service
    You buy a book from garage sale Good
    You buy your mother a flower from a flower good
    shop
    You hire someone to cut your lawn Service
    You visit the doctor for a check up Service
    You purchase a game to give as a birthday gift good
    You pay your sister Php 100 to clean your Service
    messy bedroom
    You buy an icecream from an ice cream truck Good
    You take an airplane when you go on a trip Service
    Your brother sells you his old baseball bat for Good
    php 200

    Exercise 2

    Characteristics Goods services


    The nature and consumption of output Tangible Intangible
    Uniformity of input high low
    Labor content of jobs Low High

    Measurement of productivity Easy Difficult


    Opportunity to correct problems before High Low
    delivery
    Inventory Much Little
    Wages Narrow range Wide range
    Patentable Usually Not usually

    Exercise 3

    1. Why are service providing organizations important?


    It is important because services being provided by organizations is viewed as solution to customer needs. Services
    have been one of the strongest and fast-growing sectors of our economy.
    2. Why manufacturing important?
    It is important because it supplies a large proportion of export and create many service jobs. It is responsible for the
    majority of the products we consume every day
    3. Services are often knowledge based. Provide two examples and explain why they are knowledge based.
    Financial services- people need to be aware of their profit, margins, sales growth, and others which are
    important areas of financial knowledge.
    Accounting- people need to make more evidence-based decisions from internal and external informations.

    Activity 5:check for understanding

    1) NO
    2) NO
    3) YES
    4) NO
    5) YES

    MODULE 3

    LESSON TITLE: INTRODUCTION OF OPERATIONS MANAGEMENT

    Activity 1 : what I know chart

    WHAT I KNOW QUESTIONS WHAT I LEARNED


    (ACTIVITY 4)
    Procedures What is process It is a discipline in
    management ? operations management
    in which people use
    various method
    It differs in variety What is process variation? It occurs in all business
    processes and if can be
    due to variety or
    variability.
    To guide What do you think is the The primary role is to
    role of an operations guide the system by
    manager? decision making
    Activity 3: Skill-building activities

    Exercise 1

    1. Assignable variation
    2. Planner
    3. System design
    4. Variation
    5. Process management
    6. Process
    7. Process variation
    8. Operations manager
    9. Costly
    10. Operational process
    11. Opportunity loss or dissatisfaction of customers
    12. Process management
    13. Strategic
    14. Variation
    15. Demand

    Exercise 2

    a. Customer The major key to the success of any operation; without it , the company cannot survive
    satisfaction
    b. Location A good location can have a significant impact in attracting customers, thus improving sales.
    c. Layout of the An effective layout can improve the efficiency of the operations
    store
    d. Inventory Planning and controlling inventory levels will assist with avoiding stock outs and avoiding excess
    management
    e. scheduling An effective schedule provides convenient store hours, minimal customer waiting lines and minimal
    employee idle time.

    Activity 5: check for understanding

    What is the importance of matching demand and supply as one of the basic aspects of process management?

    Undersupply can result in dissatisfied customer, potential loss of business and opportunity cost. While oversupply, it can potentially result in
    additional cost to store the excess , the need to sell the excess for a reduced cost or the cost to dispose of the excess. Thus , matching supply
    and demand is an important objective for every business organization

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