In each of these cases, the business owners gain valuable information to help them make major decisions about their businesses. Remember that if the results of the survey aren't very positive, you need to find out WHY. The questionnaire is used as a guide. It doesn't mean you can't go into business.
1. The first questionnaire is for a select group, the customers of Speedy Photos. The owner conducted the survey during a one week period, reaching both weekday and weekend customers.
Speedy Photo Survey
In order for us to serve our customers better, we would like to find out what you think of us. Please take a few minutes to answer the following questions while your photographs are being printed. Your honest opinions, comments and suggestions are extremely important to us. Thank you, Speedy Photo
1. Do you live/work in the area (circle one or both)
2. Why did you choose Speedy Photo (circle all that apply) Close to home Close to work Convenient Good service Quality Full-service photography shop Other
3. How did you learn about us? (circle one)
newspaper flyer/coupon passing by recommended by someone other
4. How frequently do you have film printed? (please estimate)
______ time per month ______ other
5. Which aspect of our photography shop do you think needs improvement?
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6. Our operating hours are from 8 am to 5:30 pm weekdays and Saturdays from 9:30 am to 6 pm. We are closed on Sundays and legal holidays. What changes in our operating hours would be better for you? 7. Your age (circle one) under 25 26-39 40-59 over 60
8. Other comments: ____________________________________________________________
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2. This survey was done by a businessman interested in opening public storage
buildings. Before he committed any time and money to the project, he sent a questionnaire to consumers within a 15 mile radius of the proposed site.
Public Storage Questionnaire
1. Are you presently renting any public storage space? Yes _____ No_____ If no then go to question 2 If yes, then continue with 1a. 1a. Where are you currently renting storage space (name and address) 1b. How many times a month do you visit your storage space? _________ 1c. Is your storage space heated? Yes ______ No______ 1d. Approximately how much space are you renting (in square feet)? __________ 1e. Do you think you'll need additional space in the future Yes ______ No ______ 1f. Are there any changes or improvements you would like to see in your present storage space arrangement? If yes, what would you like to see? __________________________________________________________________________ __________________________________________________________________________
2. Are you planning on using any public storage space? Yes ______ No ______ 2a. If you are planning to rent public storage space or may rent such space, how far of a distance are you willing to travel to use your space (in miles)? _________ 2b. Approximately what size storage space would you need (in square feet)? _________ 2c. How much monthly rent would you be willing to pay (per square foot/month)? $_________ 2d. Would you require heat for your space?
Name: ______________________________________
Title: ______________________________________
Address: ______________________________________
Thank you very much for your co-operation
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3. This questionnaire was developed by a woman who was interested in selling
southwestern jewellery made by Native Indians.
Southwestern Jewellery Questionnaire
1. Have you ever purchased or received southwestern jewellery? Yes ______ No ______
2. Have you ever purchased or received southwestern jewellery made by native Indians? Yes ______ No ______ If Yes, what type of jewellery? Necklace____ Ring _____ Bracelet _____ Earnings _____ Other _____
3. Would you be interested in purchasing the above mentioned jewellery made by native Indians? Yes ______ No ______
4. Do you know where to shop for such jewellery? Yes ______ No ______
5. When buying jewellery, what do you value the most? On a scale of 1 through 5, list in order according to your preference. One represents your most valued choice. Craftsmanship_____ Cost _____ Uniqueness _____ Other _____
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4. The last questionnaire was developed by a woman who wanted to open a
fitness center and offer one-on-one training
Fitness Center Questionnaire
1. Do you exercise Yes ______ No ______ If no, please answer questions to Part A If yes, please answer questions to Part B
A. Please check reasons for not exercising:
____Lack of time ____Lack of motivation ____Cost ____No convenient fitness centers ____medical reasons
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5. Examples of Good Survey Questions
1. How do you rate the convenience of our location? (ranking)
_____ poor _____ good _____ very good _____ excellent
2. Please rank the following factors in the order of important to you when making a buying decision for this service (1 being most important, 5 being lease important) (multiple choice & ranking) ____ price ____ referral ____ location ____ availability ____ guarantee ____ other
3. Are there any other services you would like to see offered? (open-ended)
4. Do you believe that our competitors’ prices are too high? (two-choice) _____ Yes _____ No
5. What price would you be willing to pay for this product/service? (two-choice) Note: This is an important question to ask because the answer will affect one's sales revenue projections ____ $10 - 20 ___$20 - 30
6. Which of the following services would you like to see offered? Choose one. (multiple choice) ____ loans program ____ mentoring ____ counselling ____ research ____ other
6. Examples of Poor Survey Questions
Do you like this hotel?
(This does not give any valuable information, but it could be re-worded, "What do you like about this hotel, what don't you like about this hotel?)
How do you rate the service received?
____ poor ____ fair ____ good ____ very good ____ excellent (This should have an even number of choices)
Which of these services would you be interested in?
____ loans ____ mentoring ____ business counselling ____ information referral (This question should have an "other" category)
What beverages do you drink?
____ Milk ____ coke ____ non-cola drink ____ coffee ____ tea ____ juice (This question is too broad. Most of us will have drunk some of these at some time. Is the respondent to check a number of boxes or only one?)
