Omnipcx Enterprise Purple

OMNIPCX ENTERPRISE PURPLE
RELEASE 100.1
ADVANCED PRESALES - EDITION 04
PARTICIPANT'S GUIDE
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OpenTouch Suite for MLE
Corporate ABC Network Infrastructure
Lesson Summary
ABC Network: Definition
ABC Direct IP link Describe the Corporate ABC Network

Infrastructure
Former ABC-F networks for your own
knowledge
ABC Network - Definition
A private telephone network

• Is the ability for users, located on different sites, to make telephone calls over
private leased lines and not over the public network
In a distributed
network mode
solution:
ABC network can support up to 100 nodes and
In a centralized 100,000 users including TDM, DECT and IP
network mode
solution: Using various geographic design topologies with
The Communication Server TDM or IP to utilize the Alcatel-Lucent
will be on the main site Business Communications (ABC)
With Satellite nodes located protocol
on remote sites
The ABC protocol is based on and is

compatible with ETSI QSIG standard
Major evolution about ABC networks with OXE Purple
ABC Direct IP link replaces all ABC legacy configurations in case of IP connection
N11
◼ Reminder regarding legacy ABC link N10
N12
Terminal nodes Backbone

⚫ Backbone (max 32 nodes if TDM hybrid links, 100 if IP hybrid links) N3
 Max adjacent nodes: N2 N4
 3 in case of CPU/CS, 8 for Appliance Server … 31 if full TDM network N9 N0

N1 N5 N13
 Adaptative routing (ABC-R) based on X.25
 Have view of network topology N8 N7
N6
 Assume ABC transit function N14

N16
N15
⚫ Terminal nodes
 Single adjacent node
ABC-F sub-network (Only hybrid links are represented)
 Static routing towards their connection node on the backbone
⚫ VPN hops can be fully meshed ABC-F2 signaling SAPI 0
⚫ ABC link made of one or several accesses X.25 (Virtual circuit)

Signaling
X.25 (Virtual circuit)
(each referring to a signaling channel)
SAPI 16
channel of
X.25 (Virtual circuit)
IP - tunneling an ABC link
Virtual Services
Routing (ABC-R)
Refer to Former ABC-F networks section for more

information about legacy ABC links SAPI : Service Access Point Identifier
ABC Direct IP link = New way to interconnect OXE systems within an ABC-F sub-network
Goal: evolvability as well as simplify the management and the maintainability of network links
•Legacy hybrid links are complex with 2 sessions (ABC-F & H.323 signaling) to establish for each call and to keep synchronized
•No need of specific hardware: H.323 resources on IPMGs are no longer required
•Optimizations have been added as well to reduce as much as possible the allocation of a compressor during ringing stage
VPN overflow
(H323 signaling)
IPMG IPMG
N1 CS CS N2 N1 CS CS N2
ABC hybrid IP link ABC direct IP link
(ABC-F signaling, saturated) (ABC-F signaling)
No mix between ABC direct links and ABC hybrid links (either hybrid links or TDM links) in a given ABC-F
sub-network
•In ABC direct IP link mode, all nodes of the sub-network are necessarily in R100.0 minimum
All nodes of an ABC-F sub-network must be able to communicate with the other nodes through an IP
network
ABC Direct IP link
Fully meshed topology

• When a node is added in direct link mode, its potential 99 links are automatically created (in inactive state)
• Adding an ABC direct IP link, operationally, means adding an access to the already existing link
ABC-F signaling
IP Virtual services (over UDP)

Node 1 Node 2
Node 1 RTP
IP • Maximum 24 accesses per ABC direct IP link.

IP • Maximum 1488 simultaneous calls per ABC
Node 4 Node 2 direct link (62 channels per access)
IP
Node 3
Native Encryption is supported in a “direct IP link”

based ABC-F network, refer to security chapter
Migration from ABC hybrid link mode to ABC direct IP link mode
• All nodes in R100.0, with IP connectivity between all nodes

• Only ABC Hybrid-IP links (one access with IP signaling, the others without sig.
• No stand-by signaling, no distributed trunks
PRE-REQUISITES • Broadcast fully operational
• Backup of database available
• …
DISABLE MIGRATING CHECKING ENABLED

• ABC Hybrid IP links / VPN • ABC Hybrid IP links / VPN • ABC Direct IP links operational • ABC Direct IP links operational
• X.25 based routing • X.25 based routing • Direct routing • Direct routing
• Reboot required for migration • Last possibility to switch back in • No possibility to switch back
• ABC links changed to ‘direct link’ and case of issue (except database restoration)
missing ones created
• Audit for any missing accesses creation
IMPORTANT
Existing
•In OXE Purple R100.0, ‘ABC direct IP link’ is the default 25 channels
mode when creating a system. But ‘ABC hybrid link’ mode
is still available according to customer requirements Existing network migration to Direct Link mode: move the needs
•Direct Links, created by “Hybrid Link to Direct Link”
migration are by default added without encryption
•Encryption of the link must be managed manually
ABC Direct IP link Quotation
Quotation
• Specify the number of channels
• Just used for compression resources, if needed
• No new software lock for ABC direct IP link
Monitoring by OmniVista 8770

• ABC direct IP links (with configured access(es)) are taken into account in the topology application
as of R5.0
• As for ABC hybrid link, accounted in traffic observation counters, but not in OXE SNMP MIB counters
Former ABC-F networks for your own knowledge
Topologies: Homogeneous ABC network with up to 100 nodes
PSTN
PSTN
PSTN Line
Meshed
PSTN
Different PSTN
topologies
• Line ABC Links
• Star
• Meshed
PSTN
PSTN
PSTN
Star PSTN
PSTN
PSTN
PSTN
PSTN Combination
OmniPCX
Enterprise
Up to 32 backbone Network
Homogeneous
ABC network nodes if TDM
architecture is used.
Up to 100 backbone Backbone
nodes if the full IP
backbone is used
Routing
nodes
up to
100
nodes End nodes
Backbone Network seen from

solution backbone nodes
description
Routing nodes
Backbone
The Backbone configuration
consists of several backbone
nodes connected together
End nodes
Backbone node definition
•All nodes Belong to the
backbone
•Global network topology is
known by each backbone node
Connected to one
routing node Network seen from
end node
Routing node will

decide how to End Global network
topology is not known
by the end node
End node
route the call

through the
network
Node •End node only
knows the routing
Backbone
node
End nodes
Calls from end
nodes are always
routed to the
routing node
ABC Links
OmniPCX Enterprise nodes are interconnected using ABC
links over T2, T1 CCS, T0 or IP
• To provide a high level of services
• Controlled by ABC network software license
Interconnections are made through:
• Mostly through IP
• ABC Private Networks using TDM Leased Lines
• ABC Virtual Private Networks (VPNs) on ISDN/PSTN Networks
• ABC VPN without Leased Line for Voice
ABC-F links architecture
• Only one ABC link is possible between two nodes

• An ABC link can consist of one or several accesses
ABC Links: Private ABC Networks Using TDM Leased Lines
Systems can be
interconnected
using several
T1,T2,… ISDN
based interfaces or
a part of a single
fractional T1/E1
Leased lines to
carry both the ABC
protocol and the
voice traffic
ABC Virtual Private Networks (VPNs) on ISDN/PSTN Networks
ABC VPN and

Leased Lines
•In order to provide
maximum availability:
•Leased Lines can be

used for normal traffic
•Or for Overflow

traffic during peak
traffic periods
ABC Links: IP
Standard VoIP
A high level of feature transparency using the ABC protocol
Direct RTP
Ability for calls to overflow transparently to the ISDN/PSTN

network
Corporate or Supra-network: Definition
Supra-network
Answer to scalability requests is a network
of
homogeneous
ABC sub-
Cope with customer requirements for organization and/or numbering plan: network
• Each sub-network can be fully managed independently of other sub-networks
• The numbering plan can be homogeneous or heterogeneous
ABC-F trunk groups
PSTN
Sub-network 2
Sub-network 3
Sub-network 1
PSTN
PSTN
PSTN
Supra-network: ABC-F Trunks Groups
Full IP Solution within an ABC Supra-network

Homogeneous
networks consisting
of 1 to 100 nodes
can be linked
together through a
supra-network
A Supra-networks
can be:
• A TDM ABC-F Trunk
Group
• Or an IP ABC-F Trunk
Group
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ABC Network features
Lesson Summary
ABC Protocols
Private Numbering Plan
Network Wide Telephone Features
User Group Features Know the features provided by the ABC
Mobility Features protocol
Centralized or Distributed Attendants

Management of an ABC Network
SNMP
ABC Protocol – Level of services
Alcatel-Lucent
ABC Direct IP link based on ABC-F2
Alcatel-Lucent
ABC-F2
ECMA
QSIG Supplementary Services
QSIG Generic Function
QSIG Basic Call
ABC = Alcatel Business

Communications
ABC Link Architecture
ABC-F (Features)
• Advanced Alcatel telephony features
ABC-A (Application, VIRTUAL SERVICES)
• Set supervision
• Manager/secretary
• ABC-A allows Voice Mail Centralization
B Channels • Call distribution through entity status
• Voice
• data
• Attendant services
ABC-F
ABC-A
ABC-R ABC-R (Routing)
D Channel ABC-M
• ABC Protocol
• IP/X25 tunnel • Adaptive routing
ABC- M (Management)
• Accounting, alarms,
• Moving in sub-network
• Data broadcast & consistency check mechanism
Private Numbering Dial Plan in an ABC Network
A network of
In an ABC homogeneous
homogeneous ABC networks,
network: • The private numbering dial becomes a • The private numbering dial
plan is homogeneous supra-network: plan can be heterogeneous
• Directory numbers can be up • Directory numbers can contain

to 8 digits long up to 20 digits
PSTN
Sub-network Sub-network 2
Sub-network 3
Sub-network 1
PSTN
PSTN PSTN
PSTN
PSTN
homogeneous
heterogeneous
Network Wide Telephone Features
Number and
Call/dial by Call waiting
Basic call name Call offer
name indication
identification
Individual call
Consultation call Hold Call forwarding Call park
pick-up
Text mini- Intrusion/Barge-

Transfer Conference …
messaging in
User Group Features
Immediate Conditional Manager/assistant

Associate in network forwarding to forwarding to filtering/screening
associate associate team
Twin-set will
Object supervision:
simultaneously ring
Hunt groups free, partially busy,
wired and wireless
totally busy, ringing
telephones
User Group Features
Database Database
Directory n° 3345 Directory n°: 2500
Supervised Directory n°: Supervisor Directory n°:
Supervision 2500 BROADCAST 3345
2789
N1 N2
ABC Link
3345 2500
3345 3345 2500 2501
3340 Set Supervision

#2500 Virtual services (over UDP)
User Group Features
Manager
/ BROADCAST
Assistant N1 N2
ABC Link
Manager set Assistant set

3000 2000
3000 3001 2000 2010

Virtual services (over UDP)
Assistant Screening manager screening
Call Call Supervision
Unscreening
User Group Features
Manager/assistant group
• The Overflow assistant (assistant away key) must be on the same node as the executive set
• No discreet listen-in without beep through the network
• No Manager/assistant direct display messaging in network
• The assistant cannot activate the manager screening from his telephone set using the screening
supervision key
Assistant
of M1 & M2
ABC_F2 N2
N1
Manager 2
(M2)
Manager 1
(M1)
Overflow Overflow
Assistant for M1 Assistant for M2
User Group Features
ABC Link
N1 N2
Hunting
groups
1.
Directory
number: 3000
2. 3.
Features
•DECT and multiline sets are authorized
•Local distribution if ABC link is out of service Dials 3000
•Group call pick-up
•Direct call pick-up from a set which doesn’t belong

to the hunting group
•No parallel hunting group in network

Mobility Features
DECT mobility in network:
• Roaming
DECT • Ability to be located and called anywhere
within the area covered by the base stations
8212 8234 8244 8254 8262 8262 Ex
• When several Communication Servers in a
private network
• The DECT phones must be registered with the
“roaming in network” capability in order to use the
radio coverage area of any OmniPCX Enterprise in
the network
WLAN • The users at the guest node have the same

access rights as when located on their home
node
8158s 8168s
Mobility Features
DECT in
Network Radio coverage
Radio coverage
ABC signaling Empty Shell

3000 A4444=3000
N1 N2
PARI 1 ABC link PARI 2
Origin Node Guest Node
Roaming
mechanism
Centralized or Distributed Attendants over an ABC network
Attendant can
Number and name
Basic call initiate three-party Broker call Call by name
identification
conference
Dynamic access to Call distribution for

user call resources Do not disturb decentralized and
Chained call Call offer
(DECT, voice mail, override centralized
text mail, etc.) attendants
Inquiry/consultation
Hold Intrusion/Barge-in …
call
Management of an ABC Network
The management workstation can

manage one, several, or all the nodes
in a private network
Broadcast
Mechanism
A network manager can manage any
system, station user, or voice mail
system parameter from one unique PC.
The other network nodes and the
OXE 1 OXE 2 centralized directory are immediately
and automatically informed, and
Phone book updated
OXE 3
8770 NMS The Broadcast Mechanism

1 • New user creation uses the signaling D channel
OXE ABC subnet
2 Broadcast
SNMP
The OmniPCX Enterprise is compatible with SNMP
• The Com Server is an agent SNMP

• The Com Server can send SNMP traps to a hypervisor SNMP
• A maximum of 10 supervisors access the SNMP agent on OXE
• SNMP license required and configured with ACTIS
Alcatel-Lucent OmniPCX Enterprise network
Incidents sent
using SNMP traps
LAN
Hypervisor
Animated voice topology map

Separate dedicated voice topology map
Alarm notification on voice element icons
Display of alarms according to severity in events browser
SNMP
OXE, OpenTouch…
OXO Connect
The Alarms
OmniVista
8770 Server Hypervisor
8770 can be Alarms
used as a SNMP
“SNMP proxy” Traps
SNMP Proxy
Download documents
OXE System
Download Private MyPortal links for ALE employees
Networks • OXE System private network
document
Download
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Heterogeneous network
Lesson Summary
Introduction
Private SIP trunk

Have an overview of the protocols used to
ISVPN – Definition – Services interconnect Private PBX Heterogeneous
networks
QSIG – Definition – Services
QSIG SS – Services
Lesson Introduction
PSTN OmniPCX Private SIP PBX A PSTN

Enterprise
Branch
• Private SIP trunking, between OXE WAN
and other IP PBX HQ
Private SIP
PSTN
SIP
PBX B
Download Branch
• Homogenous Alcatel OXE Networks

‐ Use ABC Proprietary Protocol
• Heterogeneous networks
Different PBX ‐ Use Proprietary Alcatel Protocol called: ISVPN
Interconnection ‐ Or a Standard Protocol called: QSIG
types Download
MyPortal links for ALE employees

• Private SIP trunking
• PBX network
Private SIP trunk
Private SIP trunk is intended to interwork with private external SIP gateways (e.g. PBXs, applications)
• Same level of services (except SIP/TLS SRTP) as for Public SIP trunk
OXE node Third party node
Private SIP trunk
LAN/WAN LAN/WAN
ISVPN - Definition
ISVPN - ISDN based VPN (ISVPN)
Provides an entry level networking solution based on a subset of

the ABC private network protocol using only the ISDN network.
The protocol used on the inter-PCX links is the standardized D

protocol
Private messages are exchanged using UUS (User to User

Signaling)
Advantage: no need to lease 2 Mb links (G703) from the public

operator to connect two PBX
ISVPN - Services
Distribution of incoming public calls based on virtual DID
Homogeneous private numbering (dialing) plan
ISVPN call is seen as an internal call, and is not seen as a public call
Name identification (with transport of number)
Optimized transfer with loop avoidance and optimized call forwarding
Callback request
Intrusion/Barge-in
QSIG – Definition
Standards-based protocol enabling the interconnection of multivendor equipment
Interoperate with public and private ISDNs
Alcatel-Lucent QSIG
OmniPCX Huawei
Enterprise
QSIG QSIG
Alcatel-Lucent
Avaya OmniPCX
Enterprise
QSIG
QSIG - Services
The OXE Com Server offers a network interface implementing QSIG-BC (QSIG basic call)
•QSIG Numbering (dialing) Plan supported
•Heterogeneous numbering plan
•Closed numbering plan
•Open numbering plan (up to 20 digits)
•Accounting: CDR generation for each outgoing call on the QSIG trunk
QSIG GF/SS: GF (generic function) and SS (supplementary services) are the service enhancements of
QSIG-BC
•The QSIG-GF provides name identification plus transparent features.
•QSIG-SS provides telephone services
QSIG SS - Services
Calling/Connected line identification presentation
Calling/connected line identification restriction
Calling/connected name identification presentation/Restriction
Generic functional procedures
Call forwarding – unconditional, busy, on no answer
Call transfer
Path replacement
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How to quote an ABC direct IP link
Lesson Summary
How to quote an ABC direct IP link

between 2 OXE nodes
Describe the quotation procedure for an
Node 1 quotation ABC direct IP link
Node 2 quotation
Customer requirement
The Customer has one Each site is equipped with OXE systems
Head Quarters & one
Remote site
The customer wants to 50 simultaneous calls are allowed over the ABC direct
centralize the system IP link
management and to
make calls over a private
network
Topology
Node 2
Two OXE
nodes means Deskphones
Two ACTIS
offers OXE Node 2
required
ABC direct IP link

(ABC-F signaling)
Node 1 50 calls
OXE Node 1 Customer WAN

IP Network
Deskphones
Quotation of OXE Node 1
ACTIS – First Offer
ABC link over IP - Node 1
Two
nodes in Enter the total number of nodes in the network
the
network
50
Enter the number of simultaneous
simultaneous communications over the IP link
calls
Path:
Central
area /
Private
network
Check
the
licenses
Path:
Enterprise
Com Server / • The node can operate in a network with other
Com Server nodes
licenses
Quotation for OXE Node 2
ACTIS – Second Offer
Two
nodes in Enter the total number of nodes in the network
the
network
50
simultaneous
calls
communications over the IP link
Path:
Central
area /
Private
network
Check
the
licenses
Path:
Enterprise
Com Server /
Com Server
• The node can operate in a network with other
licenses nodes
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Reliability
Lesson Summary
Introduction
Passive Call Server

Understand the different reliability
solutions offered with the
Redundant Ethernet for Media Gateway OmniPCX Enterprise
circuit boards
Communication Server redundancy

Lesson Introduction
Different possibilities are available to make the OXE PBX reliable, options include:
• Passive Communication server
• Redundant Ethernet for Gateway boards
• Communication Server Redundancy

Passive Communication Server (PCS) _ Page 1 of 2
• Loss of Call Server

A feature of the • PCS will secure call handling for all Media Gateways
Communication Server when deployed on the central site
called Passive • An additional PCS can be deployed on each Branch
Office to secure each Media Gateway seperatly
Communication Server
can be used to provide a • IP link Breakdown between the remote sites and the Call
backup for telephony Servers
services in the event of: • WAN/LAN out of service
• IP links lost between central site and Media Gateways

Download • Passive Communication Server
Passive Call Server _ Page 2 of 2
Different types of PCS :

• Appliance server
• PCS-V software package dedicated to virtualized environnement
• Blade server
• Common Hardware with a dedicated embedded CS, or, a second CPU with Crystal Hardware
• The type of Hardware depends on the customer requirements and/or numbers of users,
number of gateways and the number of CCD agents that need to be secured
The PCS has:

• An attachment zone area
• Managed Zones : These are zones that the PCS will secure during main CS failure
Redundant Ethernet for Gateway boards
Two network interfaces can be used to provide a hot-standby service

• Two network interfaces for eth0 and eth1 available per board
Available on INTIP-3, IOIP3, GD-4 and GA-4 boards

• The Linux kernel includes a bonding driver
• Only one network slave interface in this bond will be active.
• The other network interface becomes active if and only if the active slave fails
• Compatibility status with Native encryption
Communication Server Redundancy
Call Server duplication can improve the system operation reliability. The second CS takes over
immediately, in the event of main CS failure
The redundant server may be:

•An external server
•A CPU
•A CS
Switch over will be done without service disruption

•Call handling duplication: telephone communications in active state stay active
•Real time duplication of database
Two mechanisms
•Com. Server redundancy with role addressing: both server in the same IP-sub-network
•Com. Server spatial redundancy in different IP subnet
Redundancy with virtualization
OXE redundancy
• It is recommended to deploy both VMs on different hardware platforms
• Both Call Servers must be running with the same technology
PCS-V : Passive Communication Server software package virtualized

• Can be proposed with either a physical OXE server or an OXE-V
For more details refer to the document: TBE031_OT_Suite_for_MLE_in_virtualized_environment
Download

• TBE031_OT_Suite_for_MLE_in_virtualized_environment
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How to quote the OXE reliability solution
Lesson Summary
How to quote CS redundancy
Describe the quotation of the

Communication server redundancy in the
How to quote Passive Call Server OXE environment
Describe the quotation of the Passive Call
Server
How to quote redundancy for a full
virtualized OXE
How to quote CS redundancy
Company requirements
One customer
100 IP Phones
site equipped
with an OXE
communication The OmniPCX Enterprise must be secured and
server Redundancy must be enabled
CS redundancy for OXE solution
Central area
S TACK BATTERY BOX (0)
Central area
S TACK BATTERY BOX (0) UNIT 3 150W (2)
•Cabinets 1 2 CPU
GD-4
view 3 4 5
WITHOUT
RACK CS (256)
1 2 CPU 6 7 8
redundancy CS-3 CS-3
There is only one CS when redundancy is NOT included

CS redundancy in OXE solution
Enable CS
redundancy
Path: Enterprise
Com Server
tab/Infrastructu Select “Redundancy server”.
re menu This will duplicate the Call Server
by adding a secondary CS
Central area
S TACK BATTERY BOX (0)
Central area
S TACK BATTERY BOX (0) UNIT 3 150W (2)
1 2 CPU
GD-4
3 4 5
RACK CS (256)
1 2 CPU 6 7 8
CS-3 CS-3
The backup server hardware type depends on

the main server hardware type. This can
be an external server, Common hardware
or Crystal hardware
How to quote Passive Call Server
Company requirements
One customer Main site with 100 IP Phones
site equipped
with an OXE
communication Additional remote site with 15 IP Telephony services backup must be
Phones enabled on the remote site
server
Add a Passive Call server to secure
this request on the Remote site
Passive Call Server in OXE solution
•Main site 100 IP

Phones
•Remote site 15
IP Phones
•Cabinets view
WITHOUT PCS
Architecture on remote site

without PCS
Passive Call Server for OXE solution
Enable a Select the

PCS on the sites to be
remote site secured by
Path: PCS tab the PCS
Select “Automatic creation of a PCS per

zone”. This option will create a PCS and
associate it with each remote site
PCS added to remote site
Choose if the PCS will secure one

Central or more Remote sites
How to quote redundancy for a full
virtualized OXE
OXE full virtualized without redundancy
The call server and the IP media gateway are virtualized
•Cabinets view
without
redundancy
OXE full virtualized with redundancy
Manage CS redundancy
•Enterprise Com
server/
Infrastructure
Select Redundancy server

Add OMS SPS support to OXE-MS
•Central area/
OXE MS
Select OMS SPS support

Manage IP Media gateway redundancy: OXE-MS
•Enterprise Com
server/
Infrastructure
Select Total OXE MS duplication

Cabinets view with redundancy
OXE-MS
OXE-V redundancy
IP media gateway redundancy
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Quality of Service in an IP Network
Lesson Summary
Classification: Types of service and

traffic attributes
QoS: Indicators
Delay Understand the Quality of Service
Packet loss problems (QoS) that can exist in an IP
Round trip latency network
QoS features of network equipment
Describe the risks to a customer
VoIP Quality measurement including
MOS and R-Factor
QoS Parameter values for VoIP

Traffic attributes and Type of Service
Video
Data Voice
Communication
Direction Asymmetrical Symmetrical Symmetrical
The traffic Burstiness High Medium to High Low

attributes:
KPI and Type of Time sensitivity Non real time Real time Real time
Service for
Data, Voice and Holding time Medium/ to Long Short to Medium Short
Video Bandwidth
Medium High Low
requirement
Performance Metrics Thoughput Delay/video quality Delay/voice quality

Some QoS measurement indicators (1/2)
Accumulation delay: Caused
during data frame collection
Codec delay: Caused by

characteristics that are part of
the specific voice encoding
algorithms used
Network delay: • The routing distance between the source and destination
Caused by the physical medium
Delay used to move packets over the • The routing path used
The main network and is a function of:
• Router Packet switching delays
problems caused
• Queuing delay
by delay are:
echo and talker Jitter buffer delay:
overlap A jitter buffer is used to smooth
out the jitter, but this also causes
additional delay
Processing delay: • The packet size
Caused by: The process of
encoding and collecting samples • The processor execution time
into a packet ready for
transmission. Dependant on: • The type of algorithm used
Some QoS measurement indicators (2/2)
Packet Caused by congestion
Loss
Small jitter buffer can increase packet loss
Round- This is the time taken for a packet to travel to and from the source to
the destination and back to the source with acknowledgement (ACK)
trip
latency:
QoS features of network equipment
• To guarantee bandwidth for voice packets
Packet classification and marking • TOS (Type Of Service) or DSCP (Differentiated Service Code Point) in IP header…VLAN
Tagging (IEEE 802.1 p/q)
• The network device needs to provide bandwidth guarantees and priority service through
Priority queuing an intelligent output queuing mechanism
• The International Telecommunication Union (ITU) standards G.165 and G.168 define
Echo cancellation performance requirements for echo cancellers
Voice Activity Detection • Only audible speech is transmitted over the network and silence is not transmitted
• Media gateways must be able to configure the jitter buffer delay parameter in either a
Jitter Buffer setting fixed or adaptive jitter buffer to improve quality by reducing jitter
Call Admission Control • To accept connection establishment based on availability of resources
Traffic policing based on traffic • Monitoring network traffic for compliance with a traffic SLA contract
class of Service
Quality measurement in VoIP (1/2)
A lot of parameters affect the VoIP quality on Measurement values of the end to end quality
packet network: and not only packet loss or delay are:
This includes packet R-Factor

loss and packet delay
variation called jitter MOS
MOS R-Factor is a more precise

and MOS: Mean opinion score tool to measure voice
quality
R-factor • ITU-T P800 – Highly • R-Factor is calculated by
subjective evaluating user
perceptions
• Evaluate the objective
factors that affect the
overall quality of a VoIP
system
Quality measurement in VoIP (2/2)
MOS and R-factor

Voice and
CODEC MOS
MOS
CODEC BW
indices
G711 64k 4.3
G729a 8k 3.7
G723.1 6.4kbits 3.8
QoS Metrics
Delay Throughput / Loss rates e.g. Symmetry:

Latency –
variation – available BER, packet Upload vs
absolute delay
jitter bandwidth loss rates Download
Conversational Streaming Audio

Voice Messaging Fax
Voice & Video and Video
Increasing ERROR tolerance

Telnet Interactive E-commerce FTP, Images
Emails
Games Web Browsing Paging
Increasing DELAY tolerance

QoS Parameter Values: VoIP
Very good audio Acceptable audio Best effort

quality quality (metallic)
MOS Close to 4 >3 2.5 - 3
Network round trip delay < 150 ms < 400 ms < 600 ms
Packet lost 1% 3% 5%
Jitter < 20 ms <50 ms <75ms

ALE Deskphones
OPUS Codec
Wideband G722
G711 (A-law and Mu-law)
G729 AB, voice activity

detection (VAD), comfort
noise generation (CNG)
QoS support
ALE Deskphones – Enterprise range

QoS tickets MyPortal links for ALE employees
Datasheet Download • ALE deskphones datasheet
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Security
Lesson Summary
Introduction Understand the different reliability

Documentation to use for solutions offered with the OmniPCX
Enterprise
security design
Lesson Introduction
Security is not just a function implemented at a specific level. Efficient
security means taking all the different levels into account to address multiple
types of potential vulnerabilities. Security must be global and must adapt to
environment constraints
Network hacks, data breaches,

information theft, and other malicious
network attacks are on the rise:
33% increase in total cost of data

breach in 2 years
$154 is the average cost per lost or

stolen record
Security Documentation & Information
As security is a huge subject, it is difficult to put everything in one document

Click to download and study the following documents before studying customer security
• OpenTouch Suite for MLE Security Design Guide
• OXE System Security
• OmniPCX Enterprise Native Encryption
• OmniPCX Enterprise Purple R100.0 & OmniVista 8770 R5.0 pre-sales overview
My portal links for ALE employees

• OpenTouch Suite for MLE Security Design guide
• OXE system security
• OmniPCX Enterprise Native Encryption
• OmniPCX Enterprise Purple R100.0 & OmniVista 8770 R5.0 pre-sales overview
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OmniPCX Enterprise
How to quote an External Encryption Gateway (EEGW)
Lesson Summary
How to quote an External Encryption Use the ACTIS Quotation Tool to quote an
Gateway (EEGW) External Encryption Gateway (EEGW)
Customer Requirements
Company
• Central Office in Paris

• Virtualized OXE with redundancy
• 3000 ALE-30h Deskphones
• The customer wants all communications encrypted

• Both call signaling control and voice media
Native Encryption in OXE solutions Example of supported topology
ALE IP deskphones
Call Server
ALE IP deskphones with VPN tunnel

embedded VPN client
OT server
LAN
IPDSP
GD, GA, INTIP, SIP devices

OXE-MS
ALE IP deskphones OTC PC

Proposed configuration – Native Encryption
Enable “Native encryption” and define the “number of encrypted IP users”
- Below 1500: The internal Encryption Gateway is used (OXE internal component)
- 1500 to 15000:
- An External Encryption Gateway is mandatory
- It is an external Virtual Machine
- OXE redundancy: One dedicated EEGW per Call Server
- Virtualization of OXE mandatory
Enable “Native Encryption”
Define the number of Encrypted IP users

More than 1500
Proposed configuration – Native Encryption
Enable the “External encryption gateway”
Enable “Native Encryption Virtualized gateway”
OXE and PCS must be

virtualized
Proposed configuration – items list
Central area Central area Central area

Virtual server (256) Encryption GW Virtual server (257) Encryption GW
CS CS OXE MS / Virtual Machine (x4)
Items & Licenses
Native encryption for IP users

- Package x 2
Native encryption media gateway

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IP Centralization
Lesson Summary
IP Centralization Introduction
Challenges solved by IP Centralization
Typical IP Centralization project Describe the IP Centralization program

from Alcatel-Lucent Enterprise
milestones
IP Centralization Documentation &

Information
IP Centralization Introduction
IP Centralization is a program used to transform OmniPCX Enterprise and OmniPCX

4400 networked systems into a single centralized solution
The OmniPCX Office and OXO Connect can be transformed to be an IP media gateway
and can be connected to an existing OmniPCX Enterprise
The IP centralization program is a process that helps to define the following:

• The scope of the program
• The method to be applied
• The information to be collected
• Advice to help design the IP centralization project and identify possible impact problems
• ACTIS rules to configure and quote the IP Centralization of several systems
• Assistance to organize and manage both customer and end-user information
• The installation and deployment rules including OXE database management are also included
IP Centralization target
Installed Base Targeted solution

• OmniPCX Units with OXO Connect, OXE • One centralized OmniPCX Enterprise and
and 4400 several peripheral areas
Challenges solved by centralized IP Communication
Recurring maintenance and upgrade costs
Challenging roll-out of new policies
Challenge of up-front investments and operations
Go for IP communication
Cost Savings
Go for centralization
Business Integration
Go for Unified Communication

IP Centralization methodology guide
• Describes the methodology, rules and

associated tools to manage IP
Centralization project from lead
detection to on-site implementation
including customer information.
Guide
Methodology content • This guide is consisting of six main parts:
‐ Introduction
guide at a ‐ Design of the IP Centralization project
glance ‐
‐
IP Centralization – General rules
Transformation of SLAVE nodes into ACTIS
peripheral zones
‐ Impact on Features & Applications
‐ OmniPCX Office transformation into
peripheral ACTIS zone

Download • IP Centralization methodology guide
IP Centralization FAQ in English and French
• Provides FAQs related to IP

FAQ Centralization
content
FAQ at a
• Please consult the IP Centralization
documentation before issuing a
service request
glance ‐ This FAQ is available in English and French
Extract

Download
• IP Centralization FAQ
Guide to IP Centralization with ACTIS
• This document can be used as a guide

ACTIS tool
Guide • Please use it in slideware mode in
ACTIS Guide contents order to benefit from all the links
at a
glance
• This guide consists of six Tabs:
Download

• Guide to IP Centralization
Starting a project
The documentation described here must be used to to help to transform the

installed base
Objective of the
project:
“OXE Common
“OXE Crystal” “4400” “PCX Office”
hardware”
Transform 340 UA users Use ACTIS to modify the

into IP users and utilize CS to be a PCS to backup Transform one OXO
Will be the MASTER node
the “IP for free” all remote peripheral system to an IPMG
program areas
Transform all UA users

declared in the three Note: The supra-network
peripheral areas into IP will be updated to OXO
users by utilizing the “IP Connect
for free” program
Change the Voice Hub

The OXE CPU will be
hardware to an IP
replaced by an appliance
common hardware
server
media gateway
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Evolution & Software maintenance
Lesson Summary
Maintenance (SPS)
Commercial Programs ACTIS guide Know the evolution and commercial

programs
Support Services Communications
Essentials
Maintenance
PROTECT.
MAINTAIN.
GROW.
Comprehensive support and evolution with

SPS contract
Learn more SERVICE OVERVIEW OFFER DETAILS:
• One contract covering the whole solution • 24/7 assistance in four languages
• Fees based on Product Software WPL price • Access to Technical Support Level 3
• Reverse notification with Product invoice • SLA on response and resolution time
• Multiyear contract option (from 2 to 5 years) • Unlimited access to minor and major software updates, and
documentation
• SPS contract
KEY BENEFITS WHAT OUR CUSTOMERS LIKE
• Save money: Customized amortization with single Simplicity
annual payment and fixed OPEX for upgrades • One contract per solution (system and applications)
• Visible, simple and predictable pricing in ACTIS
• Future-proof: Ensure up-to-date systems and • Simple invoicing management and automatic renewal
stability along with access to software upgrades
as they become available Flexibility
• Multiyear option grants important discounts
Commercial Programs – ACTIS guide
How to benefit from Commercial Programs with ACTIS ?
Learn more

• Commercial programs
Support Services Communications – Service Essential
It contains the offer description,

solutions coverage, ordering process,
Find here the complete guide for as well as pricing, discounting, add-
Software and Hardware Support ons and upgrades, renewals and
Services for Communications migration rules
Learn more

• Support Services Communications
Follow us on…
OmniPCX Enterprise
Multi-site case study
Lesson Summary
How to quote a multi-site solution with: To quote a

multi-site
solution with
Objectives
Two OXE nodes in an ABC network with
ABC direct IP
Peripheral area link
CS redundancy
PCS
2
Customer requirements
A company has two One Head Quarters site with Node 1 which has an OXE with redundancy
Nodes:
One Remote branch office connected to the Head Quarters Node 1 site
Node 2 site which has an OXE system with duplication redundancy

The customer needs
to connect both OXE 90 simultaneous calls are allowed over an ABC direct IP link between
Nodes through an ABC both sites
direct IP link to
provide a high level of
telephony features
Each Node is Headquarters has: 300 SIP channels

connected to a SIP
provider, and the
branch office will use
the headquarter SIP Remote OXE node 2 has: 100 SIP channels
trunk group
Global topology
SIP provider Node 2
Two ACTIS offers must be SIP trunk group 5000 ALE-30h deskphones
needed: 100 channels
• One for the Node1 Headquarters and OXE CS OXE CS

• Second for Node2 redundancy
Node 1 ABC direct

Central area IP link
Peripheral area
90 calls
Customer WAN
IPMediaGtw OXE CS OXE CS IP Network
redundancy
200 ALE-30h
deskphones SIP trunk group
300 channels
PCS
13000 ALE-30h deskphones
Remote site
redundancy SIP provider
ACTIS Offer 1
Head quarter and Branch office
Offer 1 - Head Quarters and Branch office
Node 2
Create a new ACTIS offer to quote Head quarter and Branch office
Node 1
Central area
Peripheral area
To Node 2 Customer WAN

IP Network
ABC direct IP
200 ALE-30h link
deskphones
90 calls
13000 ALE-30h
Remote site deskphones
redundancy
SIP trunk group
300 channels
SIP provider
HeadQuarters - ALE-30h deskphones Central
Area
Enter the ALE- 13000 IP users with ALE-30h

30h deskphones
deskphones,
from the
catalogue & add
the Deskphones
Manage the quantities

Headquarters - Public SIP trunks Central
Area
Add Public
SIP trunks
• 300 SIP
accesses
300 SIP channels
Path: SIP trunks

Central area are shared
/ Public by HQ and
network / Branch
SIP trunks
office
Headquarters - ABC direct IP link Central
Area
2 nodes
in the
network Enter the total number of nodes in the network
90
simultaneous
calls
communications over the IP link
Path:
Central
area /
Private
network
Headquarter – CS redundancy Central
Area
Secure the
Call server
in case of
failure
Path:
Enterprise
Com server /
infrastructure Box checked: To enable Call server
duplication redundancy
Peripheral area Peripheral
area
Add a Click on “Peripheral areas” and

Customize the name of the
peripheral select “Add a shelf”
remote site
area
Path:
Peripheral
areas /
Add a shelf
Peripheral area - ALE-30h deskphones Peripheral
area
200 IP users with ALE-30h deskphones

Manage ALE-30h
deskphones,
from the
catalogue, add
the Deskphones
Enter the quantity needed

Peripheral area - PCS Peripheral
area
Passive
Call Customize the name
Server
This PCS secures the

Peripheral area
Add a PCS
to secure
the
peripheral
area
The PCS is dedicated to the Peripheral area. But,
• a PCS can secure multiple zones, if needed?
This depends on infrastructure needs
Headquarters + Peripheral area - Cabinets Central Peripheral
Area area
Node 1
ACTIS Offer 2
Remote OXE node 2
Remote OXE node 2 Remote
OXE
node
Main quotation steps Remote
OXE
node
Follow the
same steps as
the previous 5000 ALE-30h deskphones
ACTIS offer
for HQ +
Branch office
Public SIP trunk: 100 accesses
Create ABC direct IP link: Same

a new characteristics than the HQ + Branch
office offer
offer
Headquarter + Peripheral area - Cabinets Remote
OXE
node
Node 2
Follow us on…
Find a Course
Browse our catalog available on https://enterprise-education.csod.com/ to find your training path
and course detail.
Feedback
In order to improve the quality of the documentation, please report any feedback and address to:
Alcatel-Lucent Enterprise
115-225 rue Antoine de Saint-Exupéry
ZAC Prat Pip – Guipavas
29806 BREST CEDEX 9 – France
FAX: (33) 2 98 28 50 03
or mail to: [email protected]

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ABC Network: Definition

ABC Direct IP link Describe the Corporate ABC Network

A private telephone network

The ABC protocol is based on and is

Terminal nodes Backbone

 3 in case of CPU/CS, 8 for Appliance Server … 31 if full TDM network N9 N0

 Assume ABC transit function N14

⚫ VPN hops can be fully meshed ABC-F2 signaling SAPI 0

⚫ ABC link made of one or several accesses X.25 (Virtual circuit)

Refer to Former ABC-F networks section for more

Fully meshed topology

IP Virtual services (over UDP)

IP • Maximum 24 accesses per ABC direct IP link.

Native Encryption is supported in a “direct IP link”

• All nodes in R100.0, with IP connectivity between all nodes

DISABLE MIGRATING CHECKING ENABLED

Monitoring by OmniVista 8770

Backbone Network seen from

Routing node will

route the call

Interconnections are made through:

ABC-F links architecture

• Only one ABC link is possible between two nodes

ABC VPN and

•Leased Lines can be

•Or for Overflow

A high level of feature transparency using the ABC protocol

Ability for calls to overflow transparently to the ISDN/PSTN

ABC-F trunk groups

Full IP Solution within an ABC Supra-network

Follow us on: www.al-enterprise.com

Centralized or Distributed Attendants

QSIG Generic Function

QSIG Basic Call

ABC = Alcatel Business

• Advanced Alcatel telephony features

ABC-A (Application, VIRTUAL SERVICES)

• Directory numbers can be up • Directory numbers can contain

Text mini- Intrusion/Barge-

Immediate Conditional Manager/assistant

3345 3345 2500 2501

3340 Set Supervision

Manager set Assistant set

3000 3001 2000 2010

• No discreet listen-in without beep through the network

• No Manager/assistant direct display messaging in network

•DECT and multiline sets are authorized

•Local distribution if ABC link is out of service Dials 3000

•Group call pick-up

•Direct call pick-up from a set which doesn’t belong

•No parallel hunting group in network

DECT mobility in network:

WLAN • The users at the guest node have the same

ABC signaling Empty Shell

Origin Node Guest Node

Dynamic access to Call distribution for

The management workstation can

8770 NMS The Broadcast Mechanism

• The Com Server is an agent SNMP