Business Communication 2020
Business Communication 2020
Business Communication 2020
1. Communication is a ______________
A. internal communication.
B. interview.
C. oral communication.
D. schedule.
A. communication development.
B. language development.
C. skill development.
D. personality development.
A. Greek.
B. Latin.
C. Chinese.
D. English.
A. oral.
B. visual.
C. written.
D. spoken.
A. letter.
B. telephone.
C. e-mail.
D. fax.
A. discussion.
B. listening.
C. case study method.
D. all of the above.
A. message.
B. output.
C. input.
D. source.
A. Backbone.
B. life blood.
C. nervous system.
D. both (1) & (2).
A. suggestion.
B. order.
C. courtesy.
D. Complaint
A. jargon
B. expression.
C. colloquialism.
D. suggestion.
A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.
A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.
A. debtors.
B. creditors.
C. company.
D. customers.
A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.
A. enter into.
B. learning from.
C. both. (1 & 2 ).
D. leaves.
A. warning.
B. order.
C. action.
D. education.
A. exclamation.
B. semi colon.
C. comma.
D. full stop.
A. conclusion.
B. recommendations.
C. description.
D. references.
A. the heading.
B. date.
C. body of the letter.
D. post script.
A. business.
B. operation support.
C. end user systems.
D. expert systems.
A. analog.
B. digital.
C. hybrid.
D. main frame.
A. oral.
B. written.
C. special.
D. informal.
28. The American style of writing the date in business letter starts with ______________
A. day.
B. month.
C. year.
D. time.
A. persuasion.
B. suggestion.
C. advice.
D. appreciation.
A. encoding.
B. decoding.
C. response.
D. feedback.
32. A memo is an example for
A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.
A. grapevine.
B. lateral.
C. visual.
D. horizontal.
A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.
A. external.
B. internal.
C. planning.
D. deciding.
A. general or specific
B. specific.
C. particular.
D. Completely general.
A. letter-writing.
B. telephone.
C. e-mail.
D. fax.
A. consensus.
B. horizontal.
C. vertical.
D. upward.
A. provides a record.
B. shows courtesy.
C. avoids misunderstanding.
D. serves all the above purposes.
A. recorded.
B. development.
C. decision-making.
D. authenticated.
A. secretary.
B. chairman.
C. shareholder.
D. laymen.
45. The value mail e-mail, video conferencing etc some of the ______________ based
media of communication.
A. computer.
B. traditional.
C. science.
D. rules.
A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.
A. abstracting.
B. slanting.
C. inferring.
D. information.
A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.
A. oral report.
B. written report.
C. business report.
D. formal report.
A. non-recurrent reports.
B. investigative reports.
C. special reports.
D. formal reports.
View answer
A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.
A. quorum.
B. resolution.
C. proxy.
D. prospectus.
A. supervision.
B. encouragement.
C. advice.
D. suggestion.
A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate
57. Telephonic conversation is a
A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.
58. Salutation
A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.
A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.
A. speaker.
B. receiver.
C. speech.
D. decoder.
A. principal.
B. agent.
C. subordinate.
D. owner.
A. agenda.
B. minutes.
C. prospectus.
D. report.
A. resolution.
B. minutes.
C. invoice.
D. agenda
A. William Scott.
B. Newman & summer.
C. Matthews.
D. James.
A. communication.
B. personal communication.
C. secret communication.
D. Informal communication.
70. CWO stands for ______________
A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.
A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.
A. process.
B. transaction.
C. operations.
D. office automation.
A. signature.
B. letter head.
C. salutation.
D. complimentary close.
A. simple.
B. difficult.
C. confidential.
D. ambiguous.
76. Words that have more than one meaning are called as ______________
A. equivocal terms.
B. jargon.
C. trigger wards.
D. biased language.
A. formal.
B. informal.
C. horizontal.
D. vertical.
A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.
A. to receive.
B. exchange of.
C. conveying.
D. all the above.
A. Yours sincerely.
B. Yours faithfully.
C. Yours affectionately.
D. Yours lovingly.
A. old files.
B. observation.
C. meeting.
D. all the above.
A. order.
B. warning.
C. suggestion.
D. Counseling
A. noise.
B. interpretation of words.
C. by passed instruction.
D. all of the above.
86. All the media available can be broadly classified into ______________ groups.
A. two.
B. three.
C. four.
D. five.
A. psychological.
B. physiological.
C. sociological.
D. socio psychological.
A. agenda.
B. dividend.
C. prospectus.
D. reports.
A. minutes.
B. resolution.
C. invitation.
D. agenda.
A. minutes.
B. notice.
C. both 1 & 2.
D. notes
A. instruction.
B. persuasion.
C. suggestion.
D. motivation.
A. business letter.
B. report.
C. document.
D. specific reports.
95. ______________ is a device by which losses suffered by a few are shared by many.
A. insurance.
B. cheque.
C. finance.
D. risk bearer.
A. appendix.
B. annexures.
C. index.
D. enclosures.
A. upward.
B. horizontal.
C. downward.
D. lateral.
A. interpersonal communication.
B. intrapersonal communication
C. mass communication.
D. grapevines.
A. order.
B. persuasion.
C. advice.
D. counseling.
A. letter.
B. e-mail.
C. telephone.
D. fax.
A. body language.
B. grammar.
C. speeches.
D. written.
A. brevity.
B. courtesy.
C. coherence.
D. convincing.
A. brain drain.
B. output.
C. channel.
D. medium.
A. consideration.
B. order.
C. courtesy.
D. none.
A. sight.
B. sound.
C. both (a) & (b).
D. noise.
108. ________________ is the information or ideas the sender wants to give the receiver
A. input.
B. channel.
C. message.
D. output.
A. sincerity.
B. traditional.
C. danger.
D. faith.
A. personality development.
B. decision making.
C. individual development.
D. Self motivation.