HOUSEKEEPING

❖ Hotel
Hotel is service bussines or hospitality industry to provide room, food & beverage and other fasilities to serve for the
gues and hotel staf.
❖ Housekeeping
Housekeeping is one of departement in the hotel wich has responsibility for cleanliness and tidiness for guest room and
public area.

❖ kinds of departement in the hotel

Front Office Departement Food & Beverage Departement
Marketing Departement Accounting Departement
Engine Departement Security Departement
Housekeeping Departemen Laundry Departement
Human Resource Development
Departement

❖ Organitation Charts
Exsekutive Housekeeper Room Boy / Room Maid
Assisttand Exsecutive Housekeeper Houseman / Housemaid
Superattendant Laundry Attendant
Supervisor Steward
Captain Floor

❖ Section in Housekeeping
Room Section Linen and Uniform Section
Housman Section Florist Section
Gardener Section Swimming Pool Section

❖ The types of Keys

Guest Key Duplicat Key
Pass Key Master Key
Emergency Key Grand Master Key
❖ Procedure to Make Up the Room
First i check Status of the room and then i bring the troly, put it in fron of room, after that i knock the door 3 times and
mention my identity, like “Housekeeping or Room Boy”, if the is no answer i open the door by using pass key, after
that :
Turn on every lights Dasting the furniture
Take a good look Changing guest supplies
Open the window curtain Sweeping and moping the floor
Cleaning Up Take a last look
Gethering soliled linen Close the window certain
Saving steps Turn off every lights properly
Cleaning the Bath Room Fill all document and go to an other Room
Making Bed

❖ Status of the Room

V : Vecant ECI : Early Check In
VD : Vecant Dirty LCI : Let Check In
VC : Vecant Clean LCO : Let Check Out
O : Occupaid CR : Change Room
OOO : Out Of Order ED : Extended
CO : Check Out RS : Reserve
CI : Check In NS : No Show
SO : Sleep Out LS : Long Stay
SK : Slepper Keeper DD : Do not Disturb
DU : Day Used COD : Case Of Departement
HU : House Used DO : Double Ocupancy
VIP : Very Important Person ED : Expected Departure
NL : No Lunggage EA : Expected Arrival

❖ Cleaning Equipment
Brush : Is using for brushing the floor
Broom : I use it for sweeping the floor
Dust Pant : Is using for containing the dirt and dust
Vacuum Cleaner : I use it for vacuuming the floor
Polisher Machine : Is using for polishing the floor
Mop : I use it for moping the floor
Wiper : Is using for squeezing the glass surfaces
Squiring pad : I use it for cleaning the wall
Floor Squeezer : Is using for drying thr floor
Bottle Sprayer : I use it for spraying the chemical and water
 Still Wall : Is using for cleaning the metal surfaces
Rubber Gloves : I use it for protecting our hand
Cleaning Cloth : Is using for dusting the dirt and dust
Spahila : I use it for removing the spot and stain
Pail : Is using for holding the wather
Drain Pump : I use it for cleaning the toilet bowl if the dirt and block
Paulding Pad : Is using for dump sweep
Carpet Sweeper : I use it for sweeping the carpet
Carpet Wash Machine : Is using for washing the carpet
Dust Mask : I use it for protecting our nose
Synthetic Cloth : Is using for cleaning the dirt and dust
Abracive Cloth : I use it for cleaning the dust and dirt
Danger Coution : Is using for protecting the people from danger and wet floor
Loby Duster : I use it for dusting the floor
Long Stick Brush : Is using for cleaning the bathroom wall
Round Heat Stick Brush : I use it for cleaning the ceiling
Cleaning Pump : Is using for cleaning the toilet bowl and wash basin

❖ Cleaning Chemical
Liquid Shop : Is using for washing
Liquid Hand Shop : I use it for washing our hand
Detergent : Is using for washing the dirty cloth
Glass Cleaner : I use it for cleaning the glass surfaces
Go Getter : Is using for cleaning the toilet
Forward : I use it for cleaning the floor
Complete : Is using for shining the floor
Glow Metal Polish : I use it for polishing the metal
Furniture Polish : Is using for polishing the furniture
Shine Up : I use it for shining the furniture
Wax – trip : Is using for shining the wall and floor
Thinner : I use it for cleaning the spot and stain
Emerald : Is using for cleaning the swimming pool from funges
Pest Control : I use it for killing the insect

❖ Bath Room Supplies

Astray Flower and vas Glass
Scale Hair Dryer Saving razor
❖ Bath Room Amenities
Bath soap Disposal bag
Bath foam Candel set and matches
Shampo and Conditioner Glass cover
Shower cup Comb
Dental kit Sanitary paper band
Tooth pick and cotton bad Saving razor
Roll tissue

❖ Bath Linen
Bath mat Hand towel
Bath robe Face towel
Bath towel Sanitary napkins

❖ Bath Equipment
Bath tube Washbasin center Scale
Soap dish Washbasin table Shower unit
Stainless and steel Washbasin miror Shower certain
faucet Emergency lamp Toilet peper holder
Towels rack Emergency box Dust bin
Hanging Roll tisue Celling lamp
Toilet bowl unit Exhaust

❖ Bed Room Fasilities Supply

D & D and make up sign Mini bar set
Doorknob menu Astray
Room service menu Hanger
Hotel promotion Pillow
Telephone ten card Glass
Telophone guide book Candy bowl
Drinking glass and tray Comb
Water pot Hair dryer
Tea or coffee set Dust bin

❖ Bed Room Amenities

Sandals Laundry bag Envelop
Matches Shoes, shine polish Pencil / Ballpoint
Laundry and dry Sewing kit Stationary Folder
cleaning list Writing peper Memo pad
 Massage form Tea, coffee, mineral Tisue box
Post card water and sugar
Brochure and sticker Comb

❖ Bed Room Linen

Window certain Bed pad Top sheet
Black out Bottom Sheet Pillow case
Feet tray Middle Sheet Bed cover
Bed Skirt Blanket

❖ Bed Room Equipment

Wardrobe Air conditioner Door chain
Lunggage rack TV unit Feet / tray
Dreser desk Telephone unit Black out
Refrigerator Room carpet Coffee maker
Dust bin Bed Arm chair
Sofa, chair and table Peep hole
Nig table Dressing miror

❖ { PPE } Personal Protective Equipment

Personal Protective Equipment is equipment to protect employes from accident, injured, and denger efect of the
chemicals such as :
Apron : Is using for Protecting my body and my uniform.
Goggles : I used it for protecting my eyes from chemical splash.
Mask : Is using for prevent dust going to my lung.
Safety Shoes : I used it for protecting my feet from slipery floor.
Safety Harness : Is using for Protecting my back when handling the lunggage.
Hand Gloves : I used it for protecting my hand when handling lunggage, chemical, and cleaning the toilet.

❖ { USPH } United State Public Healt

Is an Americam healt agency wich has responsiblity for the public healt of the people, and check personal hygine and
sanitizing in the cruise ship.

❖ Cleaning the puclic toilet { Rest Room }

First, spray the toilet bowl until 10 minutes, while waiting clean the miror and washbasin, brush until clean, rinse with
water, and dry by cloth, after clean, back to toilet bowl and brush it by toilet bowl brush and rinse by water, after that,
spray the wall and floor and dry by cloth, and the last moping the floor.
❖ Cleaning the vomit { Muntahan }
First, set up the danger coution, and than put the granular powder on the vomit and leave it for 10 minutes, after 10
minutes, sweep the vomit to dust pan, and than senitize the area with HB quat disinfectant, after that, shampooing the
carpet with chemical from dispenser, and the last, sanitize all equipment with blit solution 100 PPM {Part Per Million}.

❖ How to making bed

First, I take all garbage on the bed and take dirty linen, like, first sheet, seccond sheet and blanket, after that change with
new one, and than I fold all corners, after that put the pillow into pillow case and fix the bed and make it tidy.

❖ Cleaning the bath room

First, take dirty towl and bath mat, and remove garbage, after that, spray the toilet bowl with chemical like Go Getter
and wait for 5 minute, while waiting, clean the miror and wash the dirty glass, after clean, back to toilet bowl and brush
it by tiolet bowl brush until clean, and rinse by water, after that spray the wall and floor and dry by cloth, and the last,
replace all facilities of the bath room.

❖ Kinds of garbage
Blue garbage bin for plastic. Gray garbage bin Food & Beverage.
Yellow garbage bin for paper. Red garbage bin for tin.

❖ 3 Bucket sistem
The washing manual procedur from USPH { United State Public Healt }.
Red bucket contain water with soap for wash.
Gray bucket contain warm water only for rinse.
White bucket contain water and clorine 100 PPM { Part Per Million }.

❖ Cleaning the window

First, prepare the equipment and chemical, and than spray the glass surface with chemical, after that, squeezing / scrub it
by wiper and dry by cloth.

❖ How to use chemical

First, I check the name of the chemical and the function and than, I read the intruction :
If dangerous to my eyes, i use goggles.
If dangerous to my nose, i use mask.
If dangerous to my hand, i use hand gloves.

❖ Cleaning the corridor

If the corridor use carpet, clean the corridor use vacuum cleaner, if the corridor doesn’t use carpet, firstly, sweeping the
floor and than moping the floor, but don’t forget to set up the danger coution before moping.
❖ Cleaning the loby
First, the danger coution, and than dasting the table and chair, after that, clean the front office, and than, clean the miror
and furniture, after clean, sweeping the floor, and the last, moping the floor.

❖ Cleaning the restaurant

First, the danger coution, and than dasting the table and chair, after that, clean the miror and furniture, after clean,
sweeping the floor, and the last, moping the floor.