Citizen's Charter 2021
Citizen's Charter 2021
Citizen's Charter 2021
VISION:
KATAWHAN”
MISSION:
BARANGAY”
All officers and employees of the barangay, who directly attend to the
frontline services, shall at all times, wear identification card or nameplates.
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1) BARANGAY CERTIFICATIONS – are issued by the barangay depending on the
purpose of the client, such as certificate of residency, of good standing in the
community, no pending case filed in the barangay, etc. The barangay in the
exercise of its taxing power may levy fees and charges for services rendered.
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cutting permit (DENR
requirements)
75.00
m. Certificate of Owners Tree
75.00
n. for Stop operation of
business (BIR requirements)
75.00
o. for Jobless purpose
75.00
p. for Land transport purpose
(it was under repair)
75.00
q. for connection of electric
power 75.00
(for business purpose)
75.00
(for household connection)
75.00
r. for construct & extension
bldg. permit 300.00
s. for renovation for a
residential house 300.00
t. for registration of a
fishnet/manual boat &
motorized boat (D.A.
requirements) 75.00
u. for applying a driver license
(any transportation)
75.00
& ask for receipt (per
Barangay Ordinance No.001
S. 2021
Step 4. Get your Certification 20 minutes Preparation In-charged: Brgy.
If simple,15minutes Secretary
If complex (in the
absence of the ff. Signatories: Punong Barangay
signatories the however in the absence of the
certifications will Punong Barangay the
release the next Kagawad on Duty will be in-
day) charge or the 1st Barangay
Kagawad
Total Response Time (w/in 2 38 minutes
days)
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✓ Community Tax Certificate (CTC)
• Steps in securing this type of barangay clearance:
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask
the Desk Officer for a request slip 2-5 minutes Desk Officer
and fill up the same
Step 2. Submit the request slip 3 minutes Barangay Treas: Marjorie
together with the requirements E. Serdan
Barangay Sec: Babylyn M.
Imboc
Step 3. Pay Clearance fee for:
(1). Business Establishment – pay 10 minutes Barangay Treas: Marjorie
P 100.00/annum E. Serdan
(2) house rental business – P 100.00
(3) Single Face Billboard – P 100.00
(4) Double Face Billboard
– P 100.00
& ask for receipt (per Barangay
Ordinance No. 2021- 01)
Step 4. Get your Barangay 20 minutes Preparation: Barangay
Clearance If complex (the Treas/Secretary
barangay will Signatories: Punong
provide a grace Barangay however in the
period/expansion absence of the Punong
for another 1 day Barangay the Kagawad on
before releasing it) Duty will be in-charge or
the 1st Barangay Kagawad
Total Response Time (w/in 2 days) 38 minutes
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask
the Desk Officer for a request slip 2-5 minutes Desk Officer
and fill up the same
Step 2. Submit the request slip 3 minutes Brgy. Treas: Marjorie
together with the requirements E. Serdan
Brgy. Sec: Babylyn
M. Imboc
Step 3. Pay Clearance fee for:
1. Iron Works - 10 minutes Brgy. Treas: Marjorie
P 100.00 E. Serdan
2. Tailoring
100.00
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3. Meat Vending
100.00
4. Fish Vending
100.00
5. Fish Peddling
100.00
6. Sari-Sari Stores/Retailers
100.00
7. Grocery Store
100.00
8. Retail/Dealer in Tuba/Liquor
Retailers 100.00
9. Rice Retailers 100.00
10. Gasoline Stations/Other
Petroleum Products 100.00
11. Copra Buying 100.00
12. Music Lounge 100.00
13. Videoke/KTV Bar 100.00
14. Billiard 100.00
15. Mahjong 100.00
16. Video Games 100.00
17. Pahulayan Traveler Inn 50.00
18. Lodging/Pensionne/Boarding
House 100.00
19. House-for-Rent 50.00
20. Apartment/Apartelle 100.00
21. Hollow Block Making 100.00
22. Restaurant/Resto Bar 100.00
23. Eatery/Carenderia/Canteen
100.00
24. Hog & Poultry Raising 100.00
25. Baboy Lechonan Services
100.00
26. Copra Dryer(tapahan)
100.00
Motorcab 100.00
plus gross sales P 300.00 per
annum and cedula & ask for
receipt
(per Barangay Ordinance No.
2021 - 01)
Step 4. Get your Barangay 20 minutes Preparation: Barangay
Clearance If complex( the Treasurer/Secretary
barangay will
provide a grace Signatory: Punong
period/expansion for Barangay
another 1 days
before releasing it)
Total Response Time (w/in the 2
52 minutes
days)
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• Clientele: drivers and operators of tricycle/habal-habal
• Requirements:
✓ Community Tax Certificate
✓ Driver’s License
• Steps in securing this type of barangay clearance
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 2-5 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Present the 3 minutes Brgy. Treas: and Brgy.
requirements Sec:
Step 3. Pay Clearance fee
P 100.00 & cedula & ask for 10 minutes Brgy. Treas:
receipt
(per Barangay Ordinance
No. 2021-01)
Step 4. Get your Barangay 30 minutes Preparation:
Clearance If complex, the Barangay
barangay will Treasurer/Secretary
provide a grace
period/expansion Signatory: Punong
for another 1 days Barangay
before releasing it.
Total Response Time (w/in 2
38minutes
days)
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 2-5 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Completely fill up 3 minutes Brgy. Treas:
the
application slip
Step 3. Pay the cost of CTC 10 minutes Brgy. Treas:
(Cedula)
Step 4. Get your CTC 10-15 minutes Brgy. Treas:
Total Response Time (w/in
38 minutes
the day)
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4) BARANGAY RECORDS, DATA, AND SIMILAR DOCUMENTS
The barangay maintains records and public documents, such as but not
limited to Registry of Barangay Inhabitants (RBIs), Financial Records, List of
Registered Voters, Barangay Blotters and similar documents.
Fees and charges may be imposed through donation for the reproduction
or photocopy of barangay records.
• Service Offered: Reproduction of Barangay Records, data and similar
documents
• Clientele: Residents, businessmen, corporation, government offices
• Steps in securing barangay records, data, and similar document:
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall,
ask the Desk Officer for a 2-5 minutes Desk Officer
request slip and fill up the
same
Step 2. Submit the request slip 3 minutes Brgy. Treas: and Brgy.
together with the Sec:
requirements
Step 3. Pay the Secretary’s 10 minutes Brgy. Treas:
Fees (on services rendered by
the Secretary)
a. Records of Proceedings of
Lupon:
1. For excerpt (minutes) –
P 10.00/page
2. Copy for Brgy. Blotter -
10.00/page
b. Copy for Brgy. Financial
Statement
10.00/page
c. Copy for Brgy. Residents
10.00/page
d. Copy for Brgy. Profile
10.00/page
e. Other brgy. Records, data,
certifications & excerpts of
any official document
10.00/page
1. Computer generated
10.00/page
2. Typewriter generated
5.00/page
ask for receipt (per Barangay
Ordinance No. 2021-01)
Step 3. Get the copy of the 1 hour Brgy. Sec
document requested If complex, the
requester may get the
copy the next day.
Total Response Time (w/in 2
1 hour & 18 minutes
day)
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5) BARANGAY FACILITIES AND PROPERTIES
The barangay may collect reasonable fees and charges for the use of
barangay owned properties or service facilities. A corresponding barangay
ordinance is required as basis.
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 7-10 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Submit the request 3 minutes Brgy. Treas: and Brgy.
slip together with the Sec:
requirements
Step 3. Pay the cost of
rental of facilities and 7-10 minutes Brgy. Treas:
properties requested and
get your receipt
Total Response Time (w/in
17 minutes
the day)
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Services Offered:
1. Issuance of Certification for Senior Citizen and Solo Parent as prerequisite for
the issuance of Senior Citizen and Solo Parent ID.
• Service Offered: Issuance of Certification for Senior Citizen and Solo
Parent
• Clientele: Senior Citizen and Solo parent
• Requirements:
✓ Barangay Certification that certifies the applicant is a residency.
✓ In the case of Senior Citizen, copy of birth certificate
✓ For solo parent, marriage contract and or copy of birth certificate
of dependent
✓ Community Tax Certificate
• Steps
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 6-10 minutes Desk Officer
for a request slip and fill up
the same
Step2. Present the 7-10 minutes Barangay Secretary
requirements for
assessment
Step3. Printing/Preparation 30 minutes Preparation:
of Barangay Secretary
Certification Signatory: Punong
Barangay
Step4. Get Certification of
Residency (for senior
citizen);
and Verification of the
10 minutes Barangay Secretary
barangay that the former is
a
solo parent (for solo
parent).
Total Response Time (w/in
60 minutes
the day)
Services Offered:
✓ Blood Pressure Service
✓ Pulse Rage
✓ Respiratory Rate
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✓ Weighing
✓ Other services should be referred to Rural Health Unit (RHU)
• Clientele: Residents
• Steps
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall 7-10 minutes Desk Officer and
or Barangay Health
Barangay Health Center Worker (BHW)
and asked for an
assistance
8) ENVIRONMENTAL SERVICES – for the Barangays, one of the basic services and
facilities include those related to general hygiene and sanitation, beautification
and solid waste collection.
Services Offered:
1. Garbage Collection
• Clientele: Residents
• Steps:
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Desk
Hall and inquire on the 10-15 minutes Officer/Treasurer/Secretary
schedule of collection of
garbage in your
respective area
Step2. Bring segregated
garbage in designated 3hrs. minutes Barangay Tanod
drop off points or put in a
Material Recovery
Facilities (MRF) (provided
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by the barangay) or to
be collected at
designated time
Garbage Fee
Residential Barangay Collector
Php20.00/Month
Business establishment
Php 50.00/Month
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall
and ask the Desk 5-10 minutes Desk Officer
Officer/Barangay
Staff and fill up the request
form
Step2. Present the 3 minutes Brgy. Treasurer
Requirements Brgy. Secretary
Step3. Pay Barangay 10 minutes Brgy. Treasurer
Certification fee of Php.
50.00 (per Brgy. Ordinance
No. 2011 - 03) and get your
Official Receipt
Step4. Get your barangay 30 minutes Preparation: Brgy.
Clearance If complex, the Secretary
barangay will
provide a grace Signatories:
period/expansion Signatories: Punong
for another 1 days Barangay however in
before releasing it. the absence of the
Punong Barangay
the Kagawad on
Duty will be in-
charge or the 1st
Barangay Kagawad
Total Response Time(within
53minutes
the 2 days)
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9) Katarungang Pambarangay
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay
Hall/Lupon Office and fill- 15-20 minutes Desk Officer
up the request slip and
your complaints
Step2. Pay Filing Fee of Php 5-10 minutes Brgy. Treasurer
200.00 (per Brgy.
Ordinance No. 2021 - 01)
and ask for the official
receipt
Preparation: Brgy.
Step3. Preparation and 60 minutes Secretary
Printing of Summon
Signatories: Lupon
Chairman/PB
Step4. Delivery of Summon 1 day Brgy. Tanod
Total Response Time (with 1 day, 1 hrs and 30
in 2 days) minutes
1.a Certificate to File Action (CFA) is issued by the Punong Barangay upon request
by the complainant and respondent: a) when there has been a personal
confrontation between the parties before the Punong Barangay but mediation
failed and b) when confrontation between the parties before the Pangkat
Tagapagkasundo but did not result into a settlement, and therefore,
corresponding complaint for the dispute may now be filed in court
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay 7-10 minutes Desk Officer
Hall/Lupon Office and fill-
up the request slip
Step2. Present proof that 10-15 minutes Brgy. Treasurer
the person requesting CFA Brgy. Secretary
is the complainant or
respondent (per Brgy.
Preparation: Brgy.
Step3. Get Certification 20 minutes Secretary
Signatories: Pangkat
Chairman or Lupon
Chairman
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Total Response Time(with in 45 minutes
2 days)
2. Certificate to Bar Action (CBA) – is issued in the event that the case was
dismissed due to the willful failure or refusal of the complainant to appear
for hearing before the Punong Barangay/Pangkat Tagapagkasundo and
therefore complainants are barred from filing an action in
court/government agency.
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay 7-10 minutes Desk Officer
Hall/Lupon Office and fill-
up the request slip
Step2. Present proof that 10-15minutes Brgy. Treasurer
the person requesting CBA Brgy. Secretary
is the complainant or
respondent
Step3. Get Certification 20 minutes Preparation: Brgy.
Secretary
Signatories: Pangkat
Chairman or Lupon
Chairman
Total Response Time(within 45 minutes
2 days
3. Certificate to Bar Counter-Claim (CBC) - is issued in the event that prior notice
and hearing, the respondents have been found to have willfully failed or refused
to appear without justifiable reasons before the Punong Barangay /Pangkat ng
Tagapagkasundo and therefore respondent is barred from filing their counter-
claim, (if any), arising from the complaint in court/government agency.
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Signatories: Pangkat
Chairman or Lupon
Chairman
Total Response Time (with 40 minutes
in 2 days)
10) BARANGAY PROTECTION ORDER (BPO) - refers to the protection order issued
by the Punong Barangay or if PB is unavailable, by Kagawad, ordering the
offender to desist from committing or threatening physical harm to the victim. It is
effective for 15 days and is not extendible.
• Procedures:
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11. Settlement of Cases not falling under Lupon
Steps
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request is denied or
delayed. The
decision may be an
apology or
explanation
Total Response(within 1 day, 3 hrs.
3days)
Please Approach or
Follow These Steps Action Required Contact Number/
Address
For suggestions, request Answer telephone PB-09651570090
and feedback on service calls, e-mails, take SEC.09273480303
experience and inquiries, note of suggestions TREAS. 09758188252
call or approach desk and inform the PB
officer for consideration
daily, before
closing.
Desk Officer
checks on the
suggestions,
Drop suggestions in the box
records an hour
available for the purpose in
before closing time
the barangay
and submits the
same to the PB for
consideration
Total Response Time Within 3 days
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Submitted By:
Performance Pledge
We, the officials and employees of Barangay Poblacion
pledge and commit to deliver quality public services
as promised in this Citizens’ Charter.
GUILLERMO V. ACLAO
Punong Barangay
Presiding Officer
BABYLYN M. IMBOC
Barangay Secretary
MARJORIE E. SERDAN
Barangay Treasurer
** BARANGAY KAGAWAD **
GISELLE C. BACTINDON
Brgy. Kagawad
Chairman: Committee on Tourism
ALDRIN R. GILLES
Brgy. Kagawad
Chairman: Committee On Agriculture
JEFRE M. CAPENDIT
Brgy. Kagawad
Chairman: Committee on Finance
RENANTE L. BANGCOYO
Brgy. Kagawad
Chairman: Committee on Peace and Order
JOSELITO A. JUSAY
Brgy. Kagawad
Chairman: Committee on Health
JUDY B. MORIAL
Brgy. Kagawad
Chairman: Committee on Infrastructure
FELICITAS P. TORREJOS
Brgy. Kagawad
Chairman: Committee on Education
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