11.4.23 - PPT 3

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BUSINESS ENGLISH

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LC2 (2) - I lost my handbag!


HOW DO YOU RESPOND?

Last week, I was on my How? When?


holiday in Spain and I Where? Why?
lost my handbag!

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READ THE CONVERSATION AND FILL IN EACH BLANK WITH A SUITABLE WORD.
floating market temples snorkeling

street food massage bungalow

Andy: Hi, Lisa ! How was your holiday in Thailand? Did


you stay at any sea view (1)........ or go (2)........to admire
those colorful tropical fish? visiting a floating market (np) visiting a temple (np)
Lisa: No, we didn't. We stayed in Bangkok this time
because all bungalows were fully booked in that
season. Anyway, generally speaking, I enjoyed the trip.
We visited the Damnoen Saduak (3)........., some
magnificent (4).........in Bangkok, and enjoyed some eating street food (np) having a massage (np)
exclusive Thai (5).......... On the last day, I also had a
Thai (6).........and it was truly therapeutic!
Andy: Impressive! It sounds like a perfect holiday.
Lisa: Uh huh. Everything was great but I haven't told
you about the troubles we had yet. snorkeling (n) staying at a bungalow (np)
Andy: Really? What happened?
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READ THE CONVERSATION AND FILL IN EACH BLANK WITH A SUITABLE WORD.
ruined hassel lost-and-found palace visiting a palace (np)
Lisa: Well, when we were on our way to the Grand (7)........., which is not so far from our hotel, we took
a 'tuktuk, an auto-rickshaw there and I left my handbag in the tuktuk!
Andy: Oh no! What did you have in your handbag?
Lisa: I had my purse and my passport in that handbag and there were an American Express Card and a
Visa Card in my purse. ruin (v)
Andy: How terrible! What did you do then? Can you report to a (8)........... in this case?
Lisa: Well...the lost-and-found wasn't the answer for this context. And you know what, unlike other taxi
services, there's no such thing as a customer care helpline for tuktuk so I couldn't call anyone or
anywhere to track down the tuktuk driver. It was quite hopeless until the restaurant owner suggested
going back to the place where we got on the tuktuk cause the driver was likely to return back to the
spot after each trip. It was like a fixed spot to park his tuktuk. You know. hassle (n)
Andy: I see. So the trouble ended then.
Lisa: I also wish it had ended that way but he didn't return! When we came to the spot, other drivers
nearby told us to wait like the restaurant owner did. The driver just happened to not turn up after all. It
(9).........my day and I was thinking of all the (10).........of reporting my missing passport and lost credit lost-and-found (n)
cards. Fortunately, one of the drivers there knows where that man lives and he took us to his house to
see if he's at home. And this time, we found the guy. He was at home looking after his daughter who
had a fever at that time. He recognized us and let us have a look at the tuktuk. He didn't have any
customers after us and the handbag was still there in one of the corner of the back seat. And that's
how I What
Andy: foundan myadventure!
lost handbag!
I'm glad you found your handbag in the end anyway. 44
REPORTED SPEECH We can use reported speech to report what someone has said.
CHANGE OF TENSES
Direct speech Reported Speech

She said (that) she wanted to


I want to buy a souvenir. buy a souvenir.

Present simple Past simple

She said (that) she had


I bought some souvenirs.
bought some souvenirs.
Past simple Past perfect

I will hop on a tuktuk to the Grand Palace. She said (that) she would hop on a
tuktuk to the Grand Palace.
Will Would

She said (that) she could make a


I can make a reservation for us. reservation for us.
Can Could

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REPORTED SPEECH
Change of Words

Time and place


Pronouns Reported speech
Direct speech
1. Daisy said: "I want to buy a souvenir." today that day
tonight that night
--> Daisy said she wanted to buy a souvenir.
tomorrow the next day
2. Bob said: "My wife takes me to a restaurant."
yesterday the day before
---> Bob said his wife took him to a restaurant.
next week the following week
3. Anna said: "We bought it at a floating market." last week the week before

--> Anna said they had bought it at a floating market. now then

this that

here there

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ROLE PLAY

You are A. You were on a holiday last week in Spain and you lost your purse. You went to the nearest
police station and found your lost item. Now, you are talking to B, one of your friend and tell B about
that experience.

Vocabulary
bungalow massage
snorkeling palace
floating lost-and-found
temple ruin
street food hassle

Reported speech
• Change of Tenses
• Change of Words (pronouns; time and place)

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REPORTING A LOST ITEM

Sample language use:

Madison: I’d like to report a missing phone, please.


Lost items: personal Bill: Certainly. Let me pull up our system and input the
belongings such as phones, information to see if anyone has handed it in. Right. Do
wallets and valuable items you remember when you last had it?
-> Report to a lost-and-found Madison: Yes. I received a phone call from work at around
(usually available at train/bus 1 pm.
stations, airports and public Bill: Where do you think you might have left it?
buildings) Madison: I was having a cup of coffee at the Starbucks at
Terminal 2, so I thought I left it there. I went back to
check but they said nobody had handed in a phone.
Bill: Right. Can you describe the phone to me?
Madison: Certainly. It's an iPhone 12, it's purple, but I
have a custom brown leather cover with my initials at the
back - M.J for Madison Johnson. Both the phone and the
case are brand new, I've just bought them yesterday
actually.
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REPORTING A LOST ITEM

Sample language use

Amy : Thanks for calling HSBC bank. How may I help you?
Daniel: Hello ! I want to report that I lost my credit card.
Am: Ok, sir. First I'll need your full name and address.
Daniel: Sure. My name's Daniel Bernado. And my address is 5
West Street, Chichester, West Sussex.
Lost credit cards Amy: Alright. And what's your card number, please?
Daniel: 4 8 7 2 0 9 9 8 5 4 0 1 3 2 0 0
-> Contact the bank Amy: OK. When did you notice your card was missing?
Daniel: Well... about a quarter of an hour ago, I realised I
couldn't find my card when I needed it to withdraw cash from an
ATM.
Amy :Where and when did you last use your card, Sir?
Daniel: Let me think ... Mmmm ... Well, as far as I can remember,
it was last Monday, that is Monday April 15, to make a purchase
at Littlewood's in Chichester.
Amy: Right, I've just suspended your card. From now on, you're
no longer liable for any fraudulent use of your card.
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TOEIC LISTENING – PART 1

You will hear four statements about a picture. When you hear the statements, you must
select the one statement that best describes what you see in the picture. The
statements will not be shown on the screen and will be spoken only one time.

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TOEIC LISTENING - PART 2

You will hear a question or a statement about a picture. You will be given three
responses spoken in English. Select the best response to the question or statement. The
question or statement will not be shown on the screen and will be spoken only one time.

A. Really? What happened?


B. She is right. Having a
massage can help reduce
muscle tension.
C. Great! I'd love to try it.

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TOEIC LISTENING - PART 3

You will hear a conversation between two people. You will be asked to answer two
questions. When you hear the conversation, you must select the best response to
each question. The conversation will not be shown on the screen and will be spoken
only one time.

1. What are the speaker's keys?


A. The keys are on a key chain and there are two keys on it, including a car key.
B. The keys are on a key chain and there are eight keys on it, including two car keys.
C. The keys are on a key chain and there are eight keys on it, including a car key.

2. According to the airport employee, what happens to property that’s unclaimed?


A. The lost-and-found will keep it for 40 days before disposing of it.
B. The lost-and-found will keep it for 30 days before disposing of it.
C. The lost-and-found will keep it for 13 days before disposing of it.

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TOEIC LISTENING - PART 4

You will hear a talk given by a single speaker. You will be asked to answer two
questions. When you hear the talk, you must select the best response to each question.
The talk will not be shown on the screen and will be spoken only one time.

1. What is NOT mentioned as a way to find the speaker's coat?


A. Checking with the lost-and-found office.
B. Going back to his office in town.
C. Having lunch with a friend.

2. Why did the speaker ask the old man to keep his coat?
A. Because he had just bought a new one.
B. Because the old man helped him find his coat.
C. Because the old man works at a bus stop outside his office.

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TOEIC READING - PART 5

A word or a phrase is missing in each of the sentences below. Select the best answer to complete each sentence.

1. They said that it .............to resist the allure of luxurious overwater bungalows in the Maldives.

A. was hard
B. were hard
C. will be hard
D. was being hard

2. Thai ............. is among the best in the world, and for around $5 you can eat a filling and delicious meal.

A. floating market
B. street food
C. temple

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TOEIC READING - PART 6

Read the text below. A word, phrase, or sentence is missing in parts of the text. Select the best answer to complete each blank.

1.
A .visitors
The Grand Palace Bangkok B. visitor
C. visiting
D. visited
Don't miss the Grand Palace when you're in Bangkok!. 2.
This spectacular structure attracts millions of tourists A. As the Grand Palace is one of the most sacred sites in
coming every year and is open daily to (1)................ It has Thailand, strict dress codes apply to all visitors.
been the official residence of the King of Siam since B. Considered Thailand’s most important Buddhist temple, Wat
1782. (2) .................. Phra Kaew enshrines the meticulously carved jade Buddha in
the Lanna school meditating position.
The Grand Palace is a popular attraction located in the C. No bare feet are allowed, so any visitors wearing flip flops or
sandals must also wear socks.
Old City and costs 500 baht (approximately US$16)
D. It’s also been the home of the Thai King, the Royal Court and
which includes entry into the Grand Palace as well as
the administrative seat of government for more than 150 years.
Abhisek Dusit Throne Hall and Vimanmek Palace. It’s the 3.
sophisticated detail and seemingly flawless architecture A. palace
of this grand old structure that makes this (3)............ so B. bungalow
special. The awe-inspiring beauty is attributed to the C. lost-and-found
craftsmanship and creativity of the Thai people. D. temple
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TOEIC READING - PART 7 You will read a text. The text has three questions.
Select the best answer for each question.

Dream Vacation
Golden sandy beaches, deep blue seas, overwater bungalow resorts, peace and 1. What is NOT included in the tour price?
quiet, and delicious food. A. Meals
Would you like to take the vacation of a lifetime? Have you always thought about B. Airplane tickets
getting away on a romantic vacation but could never afford it? Now your dream can C. Snorkeling
become a reality. Get away with Dazzle Tours. Why not take one of our mini-breaks? D. Service charges
You will find that a seven day break costs a lot less than you thought. If you book 2. If you wanted to go on June 2nd, which
now, you can get away for even less. would be the best date to make reservations?
Your Dazzle Tour includes: A. August 31st
Round-trip airfare B. June 14th
All meals and entertainment C. Two weeks later
Choice of breakfasts, buffet lunch and three course dinner menu D. June 5th
Jet-skiing and snorkeling 3. How long does a Dazzle Tour last?
Guided tours at destination cities with one of our expert local guides. All guides are A. 6 days
fluent in English and extremely knowledgeable about their city. B. Until August 31st
With a Dazzle Tour, every day is a new adventure. All tours last seven days, six C. 2 weeks
nights. Departures every Sunday until August 31st. Reservations must be made two D. 7 days
weeks in advance. Call one of our agents to reserve your place now!
Dazzle Tours: 0800-990-990

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TOEIC WRITING

In this part of the test, you will write an essay in response to a question that
asks you to state, explain, and support your opinion on an issue. Typically, an
effective essay will contain a minimum of 300 words.

Your response will be scored on


• whether your opinion is supported with reasons and/or examples,
• grammar,
• vocabulary, and
• organization.

Question: Today more and more tourists are visiting places where conditions
are difficult. Do you think adventure tourism in unexplored parts of the world
should be encouraged?
Provide reasons and examples to support your opinion.

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TOEIC WRITING
Question: Today more and more tourists are visiting places where conditions are difficult. Do you think
adventure tourism in unexplored parts of the world should be encouraged?
Read the sample essay and complete the first body paragraph.
Adventure tourism in remote and exotic landscapes is gaining popularity in recent years. As far as I am concerned,
adventure tours should be promoted despite some of its shortcomings.
Body 1
(1)......................................... (2) ........................... For instance, wild animals and their habitats may be disturbed by loud noises or
the improper disposal of trash from tourism activities. Moreover, it is dangerous for travelers to engage in this form of travel.
(3)........................... As a result, possible accidents may unexpectedly happen and injure participants.

However, there are many reasons why adventure tourism is appealing to travelers. To begin with, adventure tourism
helps people gain a sense of accomplishment. Regardless of age and size, taking on an adventure can create feelings
associated with personal achievement. The more difficult the trek and the greater the challenge, the more sense of
personal achievement a tourist will feel when he accomplishes those goals. Besides, extreme tourism guarantees a
once-in-a-lifetime experience. It provides tourists with a great opportunity to see pristine places on Earth with their
own eyes and engage in cultural exchange activities with local inhabitants whom they would otherwise never have
had a chance to get to know. A traveler will also able to relive these memorable moments in vivid detail and cheer
himself up whenever he feels miserable in life.

To conclude, even though taking an adventure into the unknown can leave certain impacts on nature and carry some
risks to participants, I would argue that it should be encouraged because it gives travelers a sense of achievement and
unique experience. 19
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REFLECTION!

In this lesson, I have

☐ learnt vocabulary to talk about outdoor activities.

☐ learnt how to use reported speech.

☐ practised some parts in a TOIEC test.

I think I need more practice on ...

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GOODBYE!

Please remember to do

Speaking practice 2B

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