Final Examination in BED 109
Final Examination in BED 109
Final Examination in BED 109
1. Defined as success in winning and retaining customer preference and thereby achieving the firm’s
long-term goals.
a. Effective Marketing
c. Effective Market
b. Effective Advertising
d. Effective Advertise
2. Defined as being both the whole company’s activities designed to satisfy customers and achieve its
own objectives.
a. Advertising
c. Performance
b. Marketing
d. Strategy
a. Marketing
c. Performance
b. Satisfaction
d. Customer Loyalty
a. Customer Loyalty
c. ROI
b. Customer Satisfaction
d. ROP
5. Refers to the generation and dissemination of and responsiveness to market intelligence pertaining to
current and future needs of customers.
a. Market Orientation
c. Competitor Orientation
b. Customer Orientation
d. Shareholder Orientation
6. They believed that the marketing paradigm is best for business compared to alternative orientations.
a. Advertisers
c. Shareholders
b. Marketers
d. Customers
7. Refer to “the sufficient understanding of one’s target buyers to be able to create superior value for
them continuously.
a. Competitor Orientation
c. Customer Orientation
b. Market Orientation
d. Shareholder Orientation
ANSWER KEY:
1. A
2. B
3. C
4. D
5. A
6. B
7. C
2. Organization facing complex challenges appear to experience difficulty in reducing the possible set of
strategic Initiatives.
4. The process had been informal but executive in these companies now believed that a more formal
process was necessary.
5. Companies that participated in our research demonstrates that using strategic planning as a process
to build a shared Understanding around the critical few.
Answer:
1. B
2. A
3. C
4. D
5. C
B. Intrinsic motivation
C. Variable Pay
D. Motivation
A. Variable Pay
C. Motivation
D. Crowding out
social identities.
A. Extrinsic motivation
C. Variable Pay
D. Motivation
B. Participation.
D. Commands
5. He shows, on the basis of interviews with eight experts, that performance measurement is highly
contraproductive for complex and
A, Rotter
B. Enzle and Andersons
⭐C. Austin
D. Simon
employees engage themselves in mutually set goals and adopt them as their
own.
⭐B. Participation.
D. Commands
aware of the results of their input, when they are responsible for the outcome,
B. Participation.
D. Commands
Good morning sir mao ni akoang QandA.
Question 1:
Which of the following statements best describes the relationship between financial performance and
employee and customer satisfaction?
B) There is a weak correlation between financial performance and employee and customer satisfaction.
Question 2:
Question 3:
Answer: C) Higher customer satisfaction leads to increased sales and repeat business.
Question 4:
Which of the following strategies can help improve both financial performance and employee
satisfaction?
Question 5:
Question 6:
What is the role of effective communication in linking financial performance to employee and customer
satisfaction?
Answer: B It helps establish trust and alignment between employees and customers.
Question 7:
Question 8:
C) Incorporating customer feedback can lead to product/service improvements and increased sales.
Answer: C) Incorporating customer feedback can lead to product/service improvements and increased
sales.
a. To see the effect of budgets and into participation during the budget development
5. Below are the categories of dysfunctional behavior suggested by Birnberg, Turpolec and Young
(1983), except?
Answer key:
1.C
2 .A
3. D
4. B
5.D
Charise Añabeiza
-A. Principle 1
B. Principle 2
C. Principle 3
D. Principle 4
2. This principle seems so obvious to most practitioners that it is often merely assumed rather than
stated; but it does manifest itself in discussions of what should be measured.
D. Performance measurement
A. Principle 1
B. Principle 2
-C. Principle 3
D. Principle 4
4. The standard practice for tracking the cause of departure delays in the airline industry is to assign
each delay to the party that caused it.
D. Performance measurement
-A.Aggregated
B. Vignette
C. Measured
D. Performance
1. The work in business refers to the process of assessing a person's understanding and proficiency in
performing their job responsibilities.
B. Problem Motivation
2. It refers to the difficulty of accurately collecting and analyzing data related to business performance.
This is often because businesses are complex systems with many moving parts, making it challenging to
identify and measure all relevant factors that contribute to overall performance
B. Problem Motivation
3. It refers to the ability to observe and understand the knowledge that is being generated, applied, and
shared within an organization.
A. Performance measurement
B. Problem Motivation
4. It refers to the challenge of ensuring that employees are motivated to achieve the goals that have
been set for them. Employees can become demotivated if they feel that the goals are unrealistic or if
they perceive that their efforts are not being recognized or rewarded appropriately.
A. Performance measurement
B. Problem Motivation✅
B. Problem Motivation
1. According to _______ "it will not possible to create stakeholder value without creating stakeholder
value".
A. Teddy Wivel ✅
B. Mike Kennerly
C. Andy Neely
D. Thomas Johnson
A. Balance Scoreboard
B. Balance Strategy
C. Balance Scorecard✅
3. This definition is important as it indicates that a performance measurement system has a number of
constituent parts.
A. Individual measures that quantify the effeciency and effectiveness of actions.
C. A supporting infrastructure that enables data to be acquired, collation, sorted, analyzed, interpreted,
and disseminated.
4. This framework assist organization in a number of different ways, each having its strengths and
weaknesses.
A. Performance Prism
B. Performance Measurement ✅
C. Performance Innovation
5. It is developed by the author that multi-faceted framework that builds on the strength and addresses
many of the weaknesses of existing frameworks.
A. Performance Prism ✅
B. Performance Measurement
C. Performance Innovation
1. This study examines measurement of innovation performance through patents, especially focusing on
how to measure the radicality1 of innovations by using patent data.
C. Citation-weighted patents
D. R&D collaborations
3. It operationalized using several methods, there is no commonly accepted way to measure radicality of
innovation.
B.Citation-weighted patents
C. Radical innovations
A.Jaffe
B. Henderson
D. Trajtenberg
5.It can reveal useful information about the innovation performance patterns of individual firms and
industries,and the usof these measures is becoming more common (Walker, 1995).
B. Biotechnology companies
C. Patent-based measures
Answer key
1.A
2.B
3.c
4.D
5.A
A. Argyris (1990)
B. (Hopwood,1972)
C.Eggleton (1995)
2.Argues the defensive mechanism to avoid embarassment and threat are merely symptoms of the
problem.
A.Argyris (1990)
B.Hirst (1986)
C.kato (1998)
A. Gaming
B.Biasing
C.Focusing
4.A relationship between budget emphasis, participation, task uncertainly, and job-related tension was
found by? Except one
5. For a construction subsidiary group policy states that all contracts should be broken down to identify
their constituent part.
A. Illegal Acts
B. Gaming
C. Filtering
Answers
1.B
2.A
3.A
4.C
5.A