Class #1

“We have two ears and one mouth so that we can listen twice as much as we
speak. ” ― Epictetus, a Greek philosopher
DISCUSS THE QUESTIONS.

 What does the quote mean? Do you agree with it?
 When we communicate, what is more important: listening or talking?
 What are the qualities of a good communicator?
 What problems might occur when communicating with someone?
COMPLETE THE TABLE WITH THE WORDS FROM THE BOARD. SOME WORDS
CAN BE MATCHED TO MORE THAN ONE VERB.
RECEIVE SHARE GRASP
PREVENT INTERPRET LEAD TO
COMPLETE THE SENTENCES WITH THE CORRECT FORM OF THE VERBS FROM
THE TABLE ABOVE AND THEN DISCUSS THESE POINTS.
 Asking people questions usually ………………… miscommunication.
 One of the most common reasons that ………………… misunderstandings is the
use of complicated sentence structures.
 It only makes sense to ………………… positive feedback as it keeps everyone
happy.
 People with various knowledge, experience and cultural backgrounds
………………… messages in different ways.
CHOOSE THE CORRECT ANSWER.
The transmission model:

 means that communication is a one-way process
 involves communicating complex concepts
 includes feedback from the other person
In the transactional model:
 there is no exchange of information
 just one person assigns meaning
 people give and receive feedback
Perceptual filters:
 improve communication by adding extra information
 limit the number of messages we receive
 change meanings and interpretation of messages we receive
COMPLETE THESE RULES OF GOOD COMMUNICATION WITH THE WORDS IN

THE BOX.
engage express filters gut open
#1: …………… actively with the verbal and nonverbal feedback of others, and
adjust your message to facilitate greater understanding.
#2: Listen with your eyes and ears, as well as with your…………… . Remember
that communication is more than just words.
#3: In the rush to …………… ourselves, it's easy to forget that communication is a
two-way street. Be …………… to what the other person might say.
#4: Be aware of your personal perceptual …………… . Elements of your
experience, including your culture, community, and family, influence how you see
the world.
Discuss the rules above. What do they mean? How easy do you think it is to
follow these rules?
“We have two ears and one mouth so that we can listen twice as much as we
speak. ” ― Epictetus, a Greek philosopher
DISCUSS THE QUESTIONS.

 What does the quote mean? Do you agree with it?
 When we communicate, what is more important: listening or talking?
 What are the qualities of a good communicator?
 What problems might occur when communicating with someone?
COMPLETE THE TABLE WITH THE WORDS FROM THE BOARD. SOME WORDS
CAN BE MATCHED TO MORE THAN ONE VERB.
RECEIVE SHARE GRASP
PREVENT INTERPRET LEAD TO
COMPLETE THE SENTENCES WITH THE CORRECT FORM OF THE VERBS FROM
THE TABLE ABOVE AND THEN DISCUSS THESE POINTS.
 Asking people questions usually ………………… miscommunication.
 One of the most common reasons that ………………… misunderstandings is the
use of complicated sentence structures.
 It only makes sense to ………………… positive feedback as it keeps everyone
happy.
 People with various knowledge, experience and cultural backgrounds
………………… messages in different ways.
CHOOSE THE CORRECT ANSWER.
The transmission model:

 means that communication is a one-way process
 involves communicating complex concepts
 includes feedback from the other person
In the transactional model:

 there is no exchange of information
 just one person assigns meaning
 people give and receive feedback
Perceptual filters:
 improve communication by adding extra information
 limit the number of messages we receive
 change meanings and interpretation of messages we receive
COMPLETE THESE RULES OF GOOD COMMUNICATION WITH THE WORDS IN

THE BOX.
engage express filters gut open
#1: …………… actively with the verbal and nonverbal feedback of others, and
adjust your message to facilitate greater understanding.
#2: Listen with your eyes and ears, as well as with your…………… . Remember
that communication is more than just words.
#3: In the rush to …………… ourselves, it's easy to forget that communication is a
two-way street. Be …………… to what the other person might say.
#4: Be aware of your personal perceptual …………… . Elements of your
experience, including your culture, community, and family, influence how you see
the world.
Discuss the rules above. What do they mean? How easy do you think it is to
follow these rules?

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“We have two ears and one mouth so that we can listen twice as much as we

speak. ” ― Epictetus, a Greek philosopher

DISCUSS THE QUESTIONS.

RECEIVE SHARE GRASP

PREVENT INTERPRET LEAD TO

 Asking people questions usually ………………… miscommunication.

 One of the most common reasons that ………………… misunderstandings is the

use of complicated sentence structures.

 It only makes sense to ………………… positive feedback as it keeps everyone

 People with various knowledge, experience and cultural backgrounds

………………… messages in different ways.

CHOOSE THE CORRECT ANSWER.

The transmission model:

COMPLETE THESE RULES OF GOOD COMMUNICATION WITH THE WORDS IN

engage express filters gut open

adjust your message to facilitate greater understanding.

that communication is more than just words.

two-way street. Be …………… to what the other person might say.

#4: Be aware of your personal perceptual …………… . Elements of your

DISCUSS THE QUESTIONS.

RECEIVE SHARE GRASP

PREVENT INTERPRET LEAD TO

 Asking people questions usually ………………… miscommunication.

 One of the most common reasons that ………………… misunderstandings is the

use of complicated sentence structures.

 It only makes sense to ………………… positive feedback as it keeps everyone

 People with various knowledge, experience and cultural backgrounds

………………… messages in different ways.

CHOOSE THE CORRECT ANSWER.

The transmission model:

In the transactional model:

COMPLETE THESE RULES OF GOOD COMMUNICATION WITH THE WORDS IN

engage express filters gut open

adjust your message to facilitate greater understanding.

that communication is more than just words.

two-way street. Be …………… to what the other person might say.

#4: Be aware of your personal perceptual …………… . Elements of your

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