PORT KLANG AUTHORITY

STANDARD OPERATING
PROCEDURE

EMPTY CONTAINER PICK UP /

DROP OFF AT EMPTY
CONTAINER DEPOTS IN PORT
KLANG

ISI KANDUNGAN
ISI KANDUNGAN

Version 1.0
1 January 2022
 Table of Contents

1.0 NAME OF PROCEDURE AND DATE OF ENFORCEMENT ...............................................3

2.0 APPLICABILITY..................................................................................................................3

3.0 OBJECTIVE........................................................................................................................3

4.0 GENERAL RULES..............................................................................................................4

5.0 BOOKING FOR EMPTY CONTAINER PICK UP / DROP OFF AT DEPOT .........................5

6.0 EMPTY CONTAINER PICK UP PROCESS AT THE DEPOT .............................................7

7.0 EMPTY CONTAINER DROP OFF PROCESS AT THE DEPOT .........................................9

Appendix 1 ..................................................................................................................................10

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1.0 NAME OF PROCEDURE AND DATE OF ENFORCEMENT

The Procedure will be known as Standard Operating Procedure (SOP) for Pick Up
/ Drop Off Empty Containers at Depots in Port Klang. This procedure will come into
force effective from 1 January 2022.

2.0 APPLICABILITY

This SOP will be applicable to all Haulage Operators and Empty Container Depot
Operators (On-Dock and Off-Dock Depots) operating in Port Klang.

3.0 OBJECTIVE

This procedure serves as a guideline to Haulage Operators and Empty Container

Depot Operators operating in Port Klang, comprising of the following activities:

a. Booking for Pick Up / Drop Off of empty container at Depot;

b. Pick Up process of empty container at Depot
c. Drop Off process of empty container at Depot

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4.0 GENERAL RULES

4.1 Depot operators shall ensure that payment of Depot Gate Charge (DGC) is done
online (online payment) or by practicing credit terms. Cash payments are not
allowed.

4.2 In the event the Depot Clerk reject and divert once the Haulier has gated in, the
Depot operator shall bear the cost of futile trip claimed by the Haulage Operator.
Among the reasons for diversion include no available unit, equipment breakdown,
depot full, etc.) Haulage Operators can claim for futile trip via CargoMove System.

4.3 Haulage Operator shall ensure their appointed Global Positioning System (GPS)
vendor continuously sends GPS pings to CargoMove System, failing which the
Haulier will not be allowed to carry out any empty container pick up / drop off at any
depot until corrective actions are undertaken.

4.4 Haulier Turn Around Time for each empty container pick up / drop off transaction at
depot will be measured and Depots are required to fulfil the service level as follows:

Container (per trailer) Service Level (time)

Single / Back to Back 45 minutes

Time will be measured automatically using the geo-fence from Haulier arrival time
outside of the depot until haulier gated out from the depot (arrival time to depot gate
out time).

4.5 The Depot Operator shall also comply to the service levels set in para 4.4 for
Terminal Tractor / Internal Haulier movements for pick up / drop off at the depot
(applicable for On-Dock Depot transactions only).

4.6 The Depot Operator shall allot minimum three (3) Depot Clerks at the counter and
the counter service shall not exceed five (5) minutes.

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5.0 BOOKING FOR EMPTY CONTAINER PICK UP / DROP OFF AT DEPOT

5.1 Haulage Operator shall book via CargoMove System prior to pick up / drop off empty
container at the depot, failing which the Depot Operator / Terminal Operator shall
deny entry of the Haulier into the Depot / Port (applicable for On-Dock Depot
transactions only).

5.2 Booking in CargoMove System can be made as early as 24 hours and no later than
1 hour before the empty container pick up / drop off, subject to availability of empty
booking slots.

5.3 Depot operating hours and last booking can be made by the Haulier for empty
container pick up / drop off at the Depot as follows:

Last Booking by the

Day Depot Operating Hours
Haulier

8:00 am – 8:00 am
Monday to Saturday 6.00 am
(following day)

Sunday / Public Holiday 8:00 am – 4:00 pm 2.00 pm

5.4 Depot Operators are given 1 hour to verify the booking and provide a response to
the Haulage Operator either by accepting or rejecting the booking, failing which the
System will auto-accept the booking.

5.5 The Haulage Driver shall check the status of booking in the CargoMove Mobile
Application. Haulage driver shall not proceed to the depot if the booking was
rejected by the Depot Operator. The Haulage Operator shall check the reason for
the rejection and act accordingly (i.e. book other slots or pick up/drop off at other
depots).

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5.6 The window period for empty container pick up / drop off at Depot shall be 3 hours,
including 1 hour before / after the time of booking:

Example:
Booking Slot Window

2:00 pm – 3:00 pm 1:00 pm – 4:00 pm

5.7 The Haulage Driver shall check in CargoMove Mobile Application whether the
booking is still within the window period. If the booking is still within the window
period, the Haulage Driver is allowed to enter the depot. If the booking has exceeded
the window period, the Haulage Driver shall not enter, unless there has been any
accident or traffic congestion along the roads heading to the Depot, which will be
calculated and taken into account in the CargoMove System. Therefore, the
Haulage Driver shall check accordingly in the CargoMove Mobile Application.

5.8 In the event the Haulage Driver is not able to pick up / drop off the empty container
within the window period, the Haulage Operator shall cancel the booking at least 1
hour before the booking slot to enable other Hauliers to utilize that slot.

5.9 If there is no slot available for booking but need to pick up/drop off the empty
container due to any reason, the Haulage Operator is advised to contact the
Shipping Agent via the Forwarding Agent to enable empty container pick up / drop
off at an alternate depot.

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6.0 EMPTY CONTAINER PICK UP PROCESS AT THE DEPOT

6.1 Haulage Driver to login to CargoMove Mobile Application using the registered
identification card (IC) number and password. Following that, the Haulage Driver
shall select the transaction and check whether booking has been accepted or
rejected by the Depot.

6.2 In the event the booking for pick up transaction has been accepted, then the
Haulage Driver shall click on the “START DRIVING” button to start the job.

6.3 Once the Haulier arrives at the depot gate in, the Haulage Driver is required to show
the CargoMove booking details to the Depot Clerk.

6.4 Depot Clerk to check Container Movement Order (CMO) / Booking Confirmation
(BC) and Consignment Note (CN) and verify the information in CargoMove System.
Transaction will be accepted if all information in the CMO / BC & CN is valid and
accurate.

6.5 Haulage Drivers are no longer required to carry along the hardcopies of CMO / BC
& CN. All related documentation can be uploaded in the CargoMove Booking
System when creating a booking.

6.6 Depot Clerk shall liaise with the Stacker Driver to load the container on the trailer
and notify the container number (if needed). Stacker Driver is not allowed to instruct
the Haulage Driver to climb onto the stacker for any reason.

6.7 Once the container has been loaded onto the trailer, the Haulier will head to gate
out and the Surveyor shall inspect the condition / suitability of the container, and
take relevant pictures of the container (inspection is to be done within 5 minutes).
Minimum two (2) Surveyors shall be allotted to survey pick up containers.

6.8 The Depot Operator shall not instruct the Haulage Driver to divert the container to
any other location especially to the washing bay for container washing. Washing of
container on the trailer is forbidden.

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6.9 The Surveyor will inspect and sign the Container Release Slip (CRS) / Equipment
Interchange Receipt (EIR) and surrender a copy to the Haulage Driver. The Depot
Operator shall not carry out any repair activities once the container is loaded onto
the trailer or divert the container to the staging area due to the condition of the
container. The container must be repaired and ready to be picked up by the Haulage
Driver.

6.10 The Haulage Driver is required to visually inspect the condition of the container to
ensure the container can be transported safely to Shipper’s premise.

6.11 The Haulage Driver shall surrender the copy of CRS / EIR to the Depot Clerk at the
gate out counter. The Depot Clerk shall complete the transaction in CargoMove
System by updating the container number and Maximum Gross Weight (MGW) of
the container and the Haulage Driver can gate out of the depot.

6.12 Terminal Gate Clerk shall verify whether or not the transaction has been completed
by the Depot Operator before allowing terminal gate out (applicable for On-Dock
Depots only).

6.13 The Depot Clerk shall upload the pictures taken into the CargoMove System on the
same day for exporter’s reference.

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7.0 EMPTY CONTAINER DROP OFF PROCESS AT THE DEPOT

7.1 Haulage Driver to login to CargoMove Mobile Application using the registered
identification card (IC) number and password. Following that, the Haulage Driver
shall select the transaction and check whether booking has been accepted or
rejected by the Depot.

7.2 In the event the booking for drop off transaction has been accepted, then the
Haulage Driver shall click on the “START DRIVING” button to start the job.

7.3 Once the Haulier arrives at the depot gate in, the Haulage Driver is required to show
the CargoMove booking details to the Depot Clerk.

7.4 Depot Clerk to check Consignment Note (CN) and verify the information through the
CargoMove System. Transaction will be accepted if all information in the CN is valid
and accurate.

7.5 The Surveyor shall open the container doors, survey and take pictures of the
condition of the container (survey is to be done within 5 minutes). Minimum two (2)
Surveyors shall be allotted to survey drop off containers.

7.6 Appropriate marking / stickers will be placed on the container to grade the condition
of the container, i.e.: damage, washing or available (AV).

7.7 The Haulage Driver goes to the stacking area / washing area / M&R Bay to drop off
container, and heads for depot gate out. The Depot Clerk shall complete the
transaction in CargoMove.

7.8 Terminal Gate Clerk shall verify whether or not the transaction has been completed
by the Depot Operator before allowing terminal gate out (applicable for On-Dock
Depots only).

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 Appendix 1

LIST OF OFFICERS TO BE CONTACTED WITH REGARD TO EMPTY CONTAINER

DEPOT OPERATIONS

1. PORT KLANG AUTHORITY

Mr. Mohd Azuan bin Mohamad Paudzi

Senior Officer (One Stop Centre)
Tel : 03-3169 8211 ext. 2039 / 012-331 0327
Email : [email protected]

Ms. Mehala Navaratnasingam

Officer (One Stop Centre)
Tel : 03-3169 8211 ext. 2040
Email : [email protected]

2. CARGOFLOW SDN. BHD.

Mr. Richard Chan

Head of Operations
Tel : 019-418 8088
Email : [email protected]

CargoMove Support
Tel : 03-2771 2765
Email : [email protected]

3. WESTPORTS (MALAYSIA) SDN. BHD.

Gate Executive On-Duty

Tel : 012-226 2125
Email : [email protected]

4. NORTHPORT MALAYSIA BERHAD

Mr. Mohd Hafizal bin Idham

Senior Manager (Gate Operations & ODD)
Tel : 03-3169 8602 / 013-394 7974
Email : [email protected]

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