The document provides training instructions for new cabin crew staff at City Airways. It outlines greetings for boarding passengers, taking seats and serving food and drinks to passengers once in the air. Trainees are quizzed on the greeting, how to take orders and what to do if they forget the menu items. Those who pass the 3 questions will be ranked by the host.
The document provides training instructions for new cabin crew staff at City Airways. It outlines greetings for boarding passengers, taking seats and serving food and drinks to passengers once in the air. Trainees are quizzed on the greeting, how to take orders and what to do if they forget the menu items. Those who pass the 3 questions will be ranked by the host.
The document provides training instructions for new cabin crew staff at City Airways. It outlines greetings for boarding passengers, taking seats and serving food and drinks to passengers once in the air. Trainees are quizzed on the greeting, how to take orders and what to do if they forget the menu items. Those who pass the 3 questions will be ranked by the host.
The document provides training instructions for new cabin crew staff at City Airways. It outlines greetings for boarding passengers, taking seats and serving food and drinks to passengers once in the air. Trainees are quizzed on the greeting, how to take orders and what to do if they forget the menu items. Those who pass the 3 questions will be ranked by the host.
Download as DOCX, PDF, TXT or read online from Scribd
Download as docx, pdf, or txt
You are on page 1of 6
Cabin Crew Training (City Airways)
Welcome ground crew staff! My name is (NAME)
and I will be your trainer today. We will now begin the training session. I wish you all the best of luck. Make sure to listen to everything I say and follow basic directions to ensure you’ll pass at the end. In your FIRST TRAINING FOR CUSTOMER SERVICE, we went over the basic rules and staff regulations. Although we will not go over them again, they will always remain in the staff dizzy channels if you need a quick look at them. Do you all understand? Alrighty! Let’s start the official lesson, and you’ll be a new cabin crew member in no time! Here’s a quick reminder. Grammar must always be used, and failure to do so may result in a possible demotion. Okay. Many of you might be wondering what a cabin crew staff is. It’s okay if you do… as I will be explaining the role. A cabin crew staff member greets the passengers when boarding the aircraft, and serves them in the air. A cabin crew member also makes sure that the passengers are doing well. Understood? Cabin Crew will be having access to a food cart. This means that you will be able to serve passengers food and drinks. Okay, amazing. As I mentioned before, we have to greet people while they board the plane. You must stand in the aircraft and do so. Here’s an example of a greeting: Welcome onboard City Airways’ aircraft! I hope you’ll have an amazing experience with us. Alright, now I want you all to state your greetings in the chat. Good! That was incredibly simple and straightforward. Once all passengers are done boarding, you must take a seat in either the front or back cabin crew seats. If those are filled, you may sit in economy. YOU ARE NOT ALLOWED TO SIT IN FIRST CLASS WITHOUT THE GAMEPASS. From there, you just relax until the captain reaches cruising altitude. Once the aircraft reaches cruising altitude, it is time for you to serve the passengers. If someone is already serving first class, then serve the economy passengers. The opposite applies as well. The host would have already given anyone a menu. But if a passenger doesn’t have one, run the command “give [name] menu”. Does everyone understand what I’m saying so far? Perfect. I will now go over how to serve someone. There are a couple ways to serve someone; by using our admin system or using our custom serving system. To first contact a passenger to ask what they want, you go up to them and say something along the lines of: Thank you for choosing City Airways. What would you like to eat?” Once again, it is: Thank you for choosing City Airways. What would you like to eat? Wait for them to respond with one of our items, and just use the food cart to serve them. Alright, now, I will go over the items in the menu. We have four main meal options, which are “Braised Short Rib”, “Chicken Parmigiana”, “Seared Butterfly Chicken”, and “Seared Halibut”. Once again, the meals are: “Braised Short Rib”, “Chicken Parmigiana”, “Seared Butterfly Chicken”, and “Seared Halibut” Understood? If you ever forget what meals we have, you can always give yourself the menu in game. More food items may always be added to the game, however they will always be added to the menu. Okay, I will now go over the drinks we offer. We offer four drinks which consist of “passionfruit”, “iced tea”, “tropical” and “lemonade”. Once again, they are: “passionfruit”, “iced tea”, “tropical” and “lemonade”. Passengers can only request what’s stated in the menu. If they attempt to order something else, do not serve them. Okay, I will now go over the step-by-step process in serving someone. First, you chat with them and state your greeting. Then, when they respond, you give them the items. You can do this by using our custom serving cart. Input their username and the food item, press submit, and boom! For example if I wanted to give myself a lemonade, I would do: User: isaac2009107 item: lemon Notice how I typed “lemon” instead of “lemonade”. You don’t have to type the full thing of an item to run the command. Just the first few letters would be fine. Once you serve that passenger their food, move onto the next passenger until you are finished. Okay, now it is time for me to quiz you all. Be prepared to see a PM on your screen. Answer the questions directly in the PM. Important: If passed question 1 or all ,please using (name LIM 1/3) There will be three in total. If you get just one wrong, you will be kicked from the server. Question 1: State your greeting when greeting the passengers that are boarding. A: Welcome onboard City Airways’ aircraft! I hope you’ll have an amazing experience with us. Question 2: How would you ask a passenger what they would like to eat? A: Thank you for choosing City Airways! What would you like to eat today? Question 3: What do you do if you forget the meals you are serving? A: Look at the menu that is in my inventory. If you’re still here… congrats! You’ve passed. Please wait here while I call the host to rank you all!