Inflight Training Pre-Pack

WIZZAIR INFLIGHT TRAINING
PRE-PACK
REV 0 [15/11/2021] WIZZAIR
DC1-Internal Data
WHAT IS THE LINE TRAINING?
Line Training is considered as an additional practical qualification based on Wizz
Air’s internal requirements
HOW IS IT ORGANIZED?
The Line Training and checking is organized in the actual aircraft when cabin
crew member is assigned for the flight duties as part of minimum crew
composition but under supervision of trainer on either A320 or A321 variant of
the airplane.
New Cabin Crew under line training is required to possess all the necessary
theoretical knowledge of Wizz Air Operations Manual, Cabin Attendant Manual,
and Cabin Attendant Service Manual as well as acceptable appearance according
to cabin crew Work Wear Regulations for operating as Cabin Crew member. The
theoretical knowledge is checked by the trainer during safety briefing and during
any part of the line training when the crew member is not engaged in any safety
related duties. Besides the theoretical knowledge he/she needs to prove
satisfactory practical knowledge during the last 2 sectors which are classified as
a practical exam (line check). The crew appearance is verified against internal
Wizz Air work wear regulations.
WHAT IS THE STRUCTURE?

The Line Training structure consist of 4 Line Training sectors (inflight training)
and 2 Line Check sectors (inflight exam), during which New Cabin Crew will be
assigned to perform duty as a CA3/CA4 and CA2.
In case of unsuccessful Line Check, New Cabin Crew will be assigned for
Mandatory Safety Consultations and reschedule for additional 2 Line Training
sectors and 2 Line Check sectors.
DC1-Internal Data
A320 CHOREOGRAPHY
CA2
PRE-FLIGHT CHECK <IMMEDIATE CREW CHANGE>
- Equipment (comp 1 ABC and 1 DEF)

- CAM present, not damaged
- Doors 1L and 1R (ask permission from SCA to close
1L and check slide pressure)
- Jumpseats (SCA + CA2) + fwd facing comp
- Lavatory
- Cabin rows 1 – 15 – life vests visual 100%
Report:
“Pre-flight check and Security Check Completed” or
“Pre-flight check and Security Search Completed” ( if A/C is

arriving from Non Eu country)
PRE-FLIGHT CHECK < COLD AIRCRAFT>
- Cabin 15–1 ABC/DEF overhead compartments, seat

pockets, tray tables, life vests 100% visual, 25%
manual, pictograms at over wing not damaged
- CAM present, not damaged
- Doors 1L and 1R (ask permission from SCA to close
- Jumpseats (SCA+CA2) + fwd facing comp
- Lavatory
- PA check
- Interphone call with flight deck (ask for permission
first and after calling, inform colleagues via PA to call
the flight deck)
Report:
“Pre-flight check and Security Search Completed”
• If time permits, after pre-flight check was completed, arrange the napkins and toilet paper in 2 DEF
compartments, to make space for bags;
• Keep 2 toilet paper rolls and napkins in the FWD galley, for later use during the flight;
• According to the number of infants expected, prepare seatbelts/vests to distribute during boarding.
DC1-Internal Data
BOARDING
- Position: FWD entry area

- Active boarding - life vests & seat belts for infants, general condition and attitude
of pax, remove backpacks, for each 5th pax remind destination name, blue tag
bags, smile
- Boarding announcement at least 2 times - done by CA2; if refueling is taking place,
first make the refueling announcement and continue with boarding announcement
- If boarding is done by bus and there is time between busses arrival, you can go in
the cabin and arrange bags or distribute seatbelts for infants
“CABIN CREW BOARDING IS COMPLETED”
- Make sure passengers are seated and all bags (large bags first) are stowed
- Close all overhead compartments
“CABIN CREW DOORS IN FLIGHT AND CROSSCHECK”
- Go to your door -1R- and check outside conditions (no vehicles, stairs closer than
approx. 3 m)
- Perform STOP – DROP – REVIEW
- Arm (PIN-LEVER-PIN) and crosscheck (manually and visually) with the SCA
Report: “Doors in flight and cross checked”
Safety Demo:
- 1st row: make sure you stay on the metal bar and not move too much towards the
cabin (passengers in the 1st row also need to see the demo)
- Perform individual safety demo for visually or Hearing-impaired passengers
After Demo:
- Secure the cabin – from row 1 – 15, consider 1st row restrictions, 12-13 rows clear
of any items, No CHIPPED rule
- Every passenger (including infants) has seatbelts fastened, window blinds are
opened, armrests down, every bag is properly stowed, laptops and large electronic
devices should be stowed away and small PED’s in their hand or seat pocket
- Situational awareness – if the aircraft started moving for some time, visual check
with SCA or other crew, to see how much time until take off you still have
- Check and lock lavatory, double check galley secured
Report: “Cabin Secured”
AFTER TAKE OFF
- Unlock lavatory A– open the door to visually check that there is no toilet paper on
the floor and the waste bin door is not opened (due to take-off)
- Prepare the trolley for service, check inside to get familiar with the products
available, prepare dry store drawer and make sure you have all the products for the
upcoming service (dry store items should be facing down)
- Before the service – check lavatory
DC1-Internal Data
SERVICE
- Performed with SCA – rows 1 – 15

- Before service – check lavatory, wash hands, put lipstick on/refresh make-up (if
applicable)
- Soft drinks – ask passengers if they want a plastic cup or a straw
- Coffee – ask passengers if they need sugar or milk (provide these items on a napkin)
- Tea – put tea bag + sugar + creamer + lemon in a plastic cup
- Noodles soup – put ingredients in a plastic cup + Wizz plastic fork and spoon +
salt/pepper
- Cream soup – steer with spoon, leave the spoon inside, put lid on and give it to
passenger. Ask him to steer more!! – give them salt and pepper on a napkin
- Cappuccino/ hot chocolate – give a coffee stick and ask if passenger needs extra
sugar. Ask him to steer!!
- Close lid on sides, not to touch the part where passenger puts their mouth with
your hands!!!
- (you can use a napkin for this)
- Make sure that all hot beverages are prepared on the tray table and advice pax
about drinks being HOT
- Use plastic gloves to take ice from ice box
- Make sure water is hot, in order not to serve cold hot drinks to pax
- Ask every pax during service – from ABC to DEF!
- Do not take money from pax, advice pax that “My colleague will take the money in
just a moment”
END OF SERVICE
- Clean your tray and stow drawers and trolley

- Check lavatory (when cleaning lavatory LOCK the door)
- Perform waste collection with CA4 – rows 1-30
- FWD galley must not be left unattended – when SCA is performing Wizz Boutique
stay in the FWD galley, see if there is any refill needed in the FWD trolley (teamwork
☺)
- During flight, when checking the cabin every 10 minutes, use also a drawer to
collect any rubbish from pax (customer service – is not nice for pax to spend the
flight with waste on their tray tables)
CABIN CREW START OF DESCENT (20 min before landing)
- Perform waste collection - CA2 and CA4 – rows 30-1 (a drawer is placed on top of
cart and we separate cups on top of it)
CABIN CREW PREPARE FOR LANDING (10 minutes before landing)
- Lock lavatory
- Secure cabin section A 1-15 rows
- Visual check if Galley is secured
Report: “Cabin Secured”
DC1-Internal Data
TURNAROUND
- After all pax are out, open ALL overhead compartments 1-15 ABC/DEF and check
for any large lost items (also on the seats and under the seats)
- Cleaning + security - rows 15 – 1 DEF
- Check compartments 1DEF, behind the equipment for security reasons
- Lavatory check
- Jumpseats, FWD facing compartment (megaphone)
Report ASAP:
- “Security Check Completed” (arriving from EU country)
- “Security Search Completed” (arriving from NON-EU country)
Last commercial flight
- lost and found in the cabin – no cleaning, just open tray tables and check seat
pockets (15-1 DEF)
- count safety cards (20), collect infant seatbelts and life vests and give them to CA4
for counting
DC1-Internal Data
CA3
CA3 PRE-FLIGHT CHECK with IMMEDIATE CREW CHANGE:
A/C arriving from EU:
1. Equipment: water Heater on (shut off

valve open);
2. OXY Panel: visual check not to be
damaged, small flap closed;
3. Security check: interior of the galley fixed
compartments;
4. Epos Box: all Epos devices are present,
properly stowed in special foam, battery
level on every Epos, spare battery present,
paper rolls, manual sales sheet;
5. Report pre-flight check completion to SCA:
“Pre-flight check and Security Check

Completed”
A/C arriving from NON-EU (exception UK):
1. Equipment: water Heater on (shut off

valve open);
2. OXY Panel: visual check not to be
damaged, small flap closed;
3. Security search: remove and open all
trolleys, drawers and trays and inspect
interior; remove and open all
boxes/canister and inspect interior; check
visually behind each trolley and each
box/canister; check the interior of the
galley fixed compartments;
“Pre-flight check and Security Search

Completed”
DC1-Internal Data
CA3 PRE-FLIGHT CHECK on COLD AIRCRAFT
6. Equipment: water Heater on (shut off valve

open);
7. OXY Panel: visual check not to be damaged,
small flap closed;
8. Security search: remove and open all trolleys,
drawers and trays and inspect interior;
remove and open all boxes/canister and
inspect interior; check visually behind each
trolley and each box/canister; check the
interior of the galley fixed compartments;
properly stowed in special foam, battery level
on every Epos, spare battery present, paper
rolls, manual sales sheet;
10. Wait for SCA to perform All ATTND Call, go to
your station and answer;

Completed”
• Prepare 4 bottles of crew water and take them to the FWD

galley;
• Remove trash bags from Waste Trolley as an Outbound Crew;
• Put plastic bags in the Waste Trolley.
DC1-Internal Data
BOARDING
- Boarding position – row 12,13 on the right side (original boarding position)
- Provide info regarding EXTL seats (if necessary)
- Perform ABP briefing to pax seated in the nearest vicinity of the Emergency Exits 12/13
- Maintain a good flow of boarding pax (ask passengers to proceed to their seats, assist
if necessary)
- Close all overhead compartments while going to the AFT galley
- Go to your door (4R)

- Arm the door (PIN-LEVER-PIN) and crosscheck manual and visual CA4 door
Report: CA3- “Doors in flight and crosschecked” when SCA calls using ALL ATT CALL
Safety Demo:
- Stay in the AFT Galley (make sure is secured), switch OFF water heater
- Do not leave Armed doors unattended!
- Wait for CA4 to come back in the AFT
- Before take-off – Report galley is secured to SCA with “Thumb Up”
AFTER TAKE OFF
- Switch ON water heater

- Synchronize/pair/open the flight on all EPOS devices
- Prepare trolley
- Beer + white wine +Red bull + Tonic water at “wet ice”
SERVICE
- Use 2 paper cups for money (1 for banknotes, 1 for coins)

- Select the change to be registered in the EPOS or use air sickness bag to write
change
- Do not touch products, especially napkins!
- All boxes and trolleys always secured, food, water bottles must be stowed away
- Clean galley – use wet paper towels to clean galley (no food crumbs, coffee
stains, etc.)
- Payment in RON – select change in RON, if not otherwise required by the
passenger
- Payment in GBP – select change in GBP, if not otherwise required by the
passenger
- Provide receipt to all passengers!
DC1-Internal Data
END OF SERVICE
- Stow trolley and CA3/CA4 drawers in the initial position

- After Wizz Café or Wizz Boutique (depending on time available) refill Bar trolley for
next flight
- Perform “Wizz Boutique” with SCA (rows 1-30 and back)
- Give change to the passengers
“CABIN CREW START OF DESCENT”
“CABIN CREW PREPARE FOR LANDING”
- Make sure galley is secured

- Switch OFF water heater
- Make sure that the appropriate ABP’s have taken the ABP’s seats at the over wing
- Before landing – Report “Galley Secured” to by showing “THUMB UP” to SCA
TURNAROUND
A/C arriving from NON EU
- Turn ON water heater
- After all passengers are out open ALL overhead compartments and check for any
large lost items (also on the seats and under the seats)
- Cleaning + security - rows 16 – 30 DEF, check compartments 30DEF - behind the
equipment, inside LV and seatbelt pouches for security reasons
- Open every trolley (tray included)/boxes – inspect interior and behind
Report: “Security Search Completed” CA3
A/C arriving from EU
Report – “Security Check Completed” CA3
Last flight of the day:

- Remove all items from wet ice
- Put all water pots in “Box Service”
- Seal all boxes and trolleys with yellow seals
- Count the remaining products o/b and verify the expected stock from the EPOS with
the SCA
- Close the sales and count the money with the SCA.
- Witness the money placement into the safe in the office if asked by SCA to assist.
DC1-Internal Data
CA4
- Equipment (comp 30 ABC, 30 DEF)

- Doors 4L and 4R (if handrails are not removed, ask
permission from SCA to close 4L and check slide
pressure)
- Jump seats (CA4, CA3, CA5)
- Lavatories (D & E)
- Cabin 16 – 30 – life vests visual 100%
Report:

(if A/C is arriving from NON EU country)
PRE-FLIGHT CHECK <COLD AIRCRAFT>
- Cabin 16 – 30 - overhead compartments, seats

pockets, tray tables, life vests 100% visual and 25%
manual
pressure)
- PA check
- Interphone call with flight deck (wait for CA2 to grant
permission)
- Wait for SCA to perform All Attn Call
Report:
DC1-Internal Data
BOARDING
- Check boarding cards – flight number + date
- Be aware of stairs movement (any unsafe movement – stop boarding, inform
SCA)
- If boarding is taking place via bridge, ask SCA if you can make “Boarding
announcement”.
- Seat belt sign ON, handrails are moved by handling Agent – Close the door!
- If boarding is made via stairs and the ground staff comes to remove the stairs,
call SCA and ask if it’s possible to close the door
- Make sure pax are seated and all bags (large bags first) are stowed
- Close all overhead compartments.

- Go to your door
- Arm and crosscheck (manual and visual with CA3).
Safety Demo - row 12,13
After demo:
- Secure the cabin – rows 16 – 30 - every pax (including infants) has seatbelts
fastened, window blinds opened, armrests down, every bag properly stowed
with SCA or other crew, to see how much time until take off you still have.
- Check and lock lavatories
- Visually check the galley
- Put jacket on, show “THUMP UP” to SCA.
AFTER TAKE OFF
- Unlock lavatories – open the door to visually check that there is no toilet paper on
- Prepare trolley for service
- Check products in the trolley, to get familiar with what you have to sell
- Before the service – check lavatories.
SERVICE
- Performed with CA3 – rows 16 – 30

- Before service – wash hands, put lipstick on
- Soft drinks – ask pax if he needs a plastic cup or a straw
- Coffee – ask pax if he needs sugar or milk ( provide these items on a napkin)
- Tea – put tea bag + sugar + creamer in a plastic cup
- Noodles soup – put ingredients in a plastic cup + wizz plastic fork
pax. Ask him to steer more !!
DC1-Internal Data
- Cappuccino – give a coffee stick and ask if pax needs extra sugar. Ask him to steer!!
- Close lid on sides, do not touch with your hands the part where pax put their
mouth!!
- Ask every pax during service – ABCDEF!
- DO not take money from pax, advise them that “my colleague will take the money
in a moment”
- - When going to AFT galley to take more products, during a long service, also
check lavatories (only open the door – no smoking, no obstruction of the smoke
detector, time permitting status of pax accessories)
End of service
- Clean your tray
- Check lavatories (when cleaning lavatory LOCK the door)
- Waste collection with CA2 – rows 1 - 30
- While CA3 is at the “Boutique” refill “Dry store” drawer, refill also BAR trolley (to
help CA3, team work ☺ )
- After “Boutique” take a drawer to collect waste in the cabin
collect any waste from pax (customer service – is not ok for pax to spend the flight
with waste on their tray tables).
CABIN CREW START OF DESCENT (20 minutes before landing)

- Waste collection - CA2 and CA4 – whole cabin.

- Lock lavatories
- Secure cabin section 16 – 30 (you can start from the aft and double check when
you come back. Also, this gives time to pax to close any devices, arrange any bags)
TURNAROUND
- After all pax are out open ALL overhead compartments and check for any large lost
items (also on the seats)
- Cleaning +security - rows 16 – 30 ABC
- Check compartments 30ABC, behind the equipment, for security reasons
- Lavatories check
- Jump seats.
Report ASAP
- “Security Search Completed” (arriving from NON EU country)

pockets (16-30 ABC)
- -count infant seatbelts/ life vests (15 pieces each), spare adult life vests (10) –
report any discrepancy.
DC1-Internal Data
DC1-Internal Data
A320 186Y & NEO CHOREOGRAPHY
CA3

open);
2. OXY Panel: visual check not to be damaged, small
flap closed;
compartments;
4. Epos Box: all Epos devices are present, properly
stowed in special foam, battery level on every
Epos, spare battery present, paper rolls, manual
sales sheet;
“Pre-flight check and Security Check Completed”

open);
7. OXY Panel: visual check not to be damaged, small
flap closed;
drawers and trays and inspect interior; remove
and open all boxes/canister and inspect interior;
check visually behind each trolley and each
box/canister; check the interior of the galley
fixed compartments;
9. Epos Box: all Epos devices are present, properly
stowed in special foam, battery level on every
sales sheet;
DC1-Internal Data

open);
small flap closed;
drawers and trays and inspect interior;
remove and open all boxes/canister and
inspect interior; check visually behind each
trolley and each box/canister; check the
interior of the galley fixed compartments;
properly stowed in special foam, battery level
on every Epos, spare battery present, paper
rolls, manual sales sheet;
5. Wait for SCA to perform All ATTND Call, go to
your station and answer;

Completed”
• Prepare 4 bottles of crew water and take them to the FWD galley;
• Remove trash bags from Waste Trolley as an Outbound Crew;
• Put plastic bags in the Waste Trolley.
DC1-Internal Data
BOARDING
- Boarding position – row 12,13 on the right side (original boarding position)
- Provide info regarding EXTL seats (if necessary)
- Perform ABP briefing to pax seated in the nearest vicinity of the Emergency Exits 12/13
- Maintain a good flow of boarding pax (ask passengers to proceed to their seats, assist
if necessary)
- Close all overhead compartments while going to the AFT galley
- Go to your door (4R)

- Arm the door (PIN-LEVER-PIN) and crosscheck manual and visual CA4 door
Report: CA3- “Doors in flight and crosschecked” when SCA calls using ALL ATT CALL
Safety Demo:
- Stay in the AFT Galley (make sure is secured), switch OFF water heater
- Do not leave Armed doors unattended!
- Wait for CA4 to come back in the AFT
- Before take-off – Report to SCA galley is secured with “Thumb Up”
AFTER TAKE OFF
- Switch ON water heater

- Synchronize/pair/open the flight on all EPOS devices
- Prepare trolley
- Beer + white wine +Red bull + Tonic water at “wet ice”
SERVICE

- Select the change to be registered in the EPOS or use air sickness bag to write
change
- Do not touch products, especially napkins!
- All boxes and trolleys always secured, food, water bottles must be stowed away
stains, etc.)
- Payment in RON – select change in RON, if not otherwise required by the
passenger
- Payment in GBP – select change in GBP, if not otherwise required by the
passenger
- Provide receipt to all passengers!
DC1-Internal Data
END OF SERVICE
- Stow trolley and CA3/CA4 drawers in the initial position

- After Wizz Café or Wizz Boutique (depending on time available) refill Bar trolley for
next flight
- Give change to the passengers
- Make sure galley is secured

- Switch OFF water heater
- Make sure that the appropriate ABP’s have taken the ABP’s seats at the over wing
- Before landing – Report “Galley Secured” to by showing “THUMB UP” to SCA
TURNAROUND
- Open every trolley (tray included)/boxes – inspect interior and behind
Report: “Security Search Completed” CA3
Last flight of the day:

- Remove all items from wet ice
- Put all water pots in “Box Service”
- Seal all boxes and trolleys with yellow seals
- Count the remaining products o/b and verify the expected stock from the EPOS with
the SCA
- Close the sales and count the money with the SCA.
- Witness the money placement into the safe in the office if asked by SCA to assist.
DC1-Internal Data
CA4
- Equipment (comp 31 ABC, 31DEF)/in NEO

behind last row
- Doors 4L and 4R (if handrails are not
removed, ask permission from SCA to close
- Lavatories (F & G)
Report:

(if A/C is arriving from NON EU country)
- Cabin 16 – 31 - overhead compartments,

seats pockets, tray tables, life vests 100%
visual and 25% manual
- Equipment (comp 31 ABC,31 DEF)/in NEO
behind last row
- Doors 4L and 4R (if handrails are not
removed, ask permission from SCA to close
- PA check
- Interphone call with flight deck (wait for
CA2 to grant permission)
- Wait for SCA to perform All Attn Call
Report:
DC1-Internal Data
BOARDING
- Check boarding cards – flight number + date
- Be aware of stairs movement (any unsafe movement – stop boarding, inform
SCA)
announcement”.
- Seat belt sign ON, handrails are moved by handling Agent – Close the door!
- If boarding is made via stairs and the ground staff comes to remove the stairs,
call SCA and ask if it’s possible to close the door

- Go to your door
- Arm and crosscheck (manual and visual with CA3).
Safety Demo - row 12,13
After demo:
- Visually check the galley
AFTER TAKE OFF

- Unlock lavatories – open the door to visually check that there is no toilet paper on
SERVICE
mouth!!
DC1-Internal Data
- DO not take money from pax, advise them that “my colleague will take the money
in a moment”
- - When going to AFT galley to take more products, during a long service, also
check lavatories (only open the door – no smoking, no obstruction of the smoke
detector, time permitting status of pax accessories)
End of service
- Clean your tray
- Waste collection with CA2 – rows 1 - 31
- While CA3 is at the “Boutique” refill “Dry store” drawer, refill also BAR trolley (to
help CA3, team work ☺ )
collect any waste from pax (customer service – is not ok for pax to spend the flight
with waste on their tray tables).
CABIN CREW START OF DESCENT (20 minutes before landing)

- Waste collection - CA2 and CA4 – whole cabin.

- Lock lavatories
- Secure cabin section 16 – 31 (you can start from the aft and double check when
you come back. Also, this gives time to pax to close any devices, arrange any bags)
TURNAROUND
- Cleaning +security - rows 16 – 31 ABC
- Lavatories check
- Jump seats.
Report ASAP
- “Security Search Completed” (arriving from NON EU country)

pockets (16-31 ABC)
- -count infant seatbelts/ life vests (15 pieces each), spare adult life vests (10) –
report any discrepancy.
DC1-Internal Data
DC1-Internal Data
DC1-Internal Data
A321 CEO CHOREOGRAPHY
CA2
1. Equipment ( comp 1 ABC and 1 DEF)

2. CAM present , not damaged
3. Doors 1L and 1R ( ask permission from SCA to
close 1L and check slide pressure)
4. Jumpseats (SCA + CA2) + fwd facing comp
5. Lavatory
6. Cabin 1 – 10 – life vests visual 100%
Report:
“Pre-flight check and Security Search Completed” (if

A/C is arriving from NON EU country)
1. Cabin 10-1 – overhead compartments, seats

pockets, tray tables, life vests 100% visual,
25% manual
2. Equipment (comp 1 ABC and 1 DEF)
3. CAM present , not damaged
4. Doors 1L and 1R (ask permission from SCA to close
5. Jumpseats (SCA + CA2) + fwd facing comp
6. Lavatory
7. PA check
8. Interphone call with Flight Deck
(ask first and, after calling, inform other colleagues that
it’s ok to call)
Report:
• If time permits, after pre-flight check was completed, arrange the napkins and
toillet paper in 2 DEF compartment, to make space for bags.
• Keep 2 toillet paper rolls and napkins in the fwd galley, for later use during the
flight
• According to the number of infants expected, prepare seatbelts/ vests to
distribute during boarding.
DC1-Internal Data
BOARDING
- Boarding announcement at least 2 times; if refuelling is taking place, first make the
refuelling announcement and continue with the boarding announcement
- If boarding is by bus and there is time between busses, you can go in the cabin and
arrange bags or distribute setbelts for infants.
- Make sure pax are seated and all bags( large bags first) are stowed
- Go to your door
- Arm and crosccheck ( manual and visual).
Safety Demo :
- 1st row; make sure you stay on the metal bar and not move too much towards the
cabin (pax in the 1st row also need to see the demo)
After demo:
- Secure the cabin (rows 1 – 10) - 1st row clear of any items; every pax (including
infants) has seatbelts fastened, window blinds opened, armrests down, every bag
properly stowed
- Situational awareness – if the aircraft started moving for some time, visual check with
SCA or other crew, to see how much time until take off you still have.
- Check and lock lavatory and report to SCA “Cabin secured”.
AFTER TAKE OFF
- Unlock lavatory – open the door to vissually check that there is no toillet paper on the
floor and the waste bin door is not opened (due to take-off)
- Wait for the SCA to receive the cockpit call, and, if SCA does not need any assistance,
go in the AFT to prepare trolleys for service
- Before going to AFT – check lavatory (also before starting the service).
SERVICE
- Performed with SCA – rows 1 – 18.

- Soft drinks – ask pax if he needs a platic cup or a straw
- Cream soup – steer with spoon, leave the spoon inside, put lid on and give it to pax.
Ask him to steer more !!
- Close lid on sides, do not touch with your hands the part where pax put their mouth!!
DC1-Internal Data
- To not take money from pax, advice them that “ my colleague will take the money in
a moment”.
End of service
- Clean your tray
- Collect waste with CA5 – rows 1-19 (or with any crew available – team work is
important)
- Fwd galley must not be left unattended – when SCA is performing Wizz Boutique stay
in the FWD galley, see if there is any refill needed in the fwd trolley (teamwork again
☺)
- During flight, when checking the cabin every 10 minutes, use also a drawer to collect
any rubbish from pax (customer service – is not ok for pax to spend the flight with
waste on their traytables)
- Waste collection - CA2 and CA4 – whole cabin
- Lock lavatory
- Secure cabin section 1-10
- Report verbally to SCA “Cabin Secured”
TURNAROUND
- Cleaning + security - rows 19 – 1 DEF (remember to check also CA5 jumpseat!)
- Check compartments 1DEF , behind the equipment for security reasons
- Lavatory check
- Jumpseats
Report ASAP
- “Security Check Completed” ( arriving from EU country)

- “Security Search Completed” ( arriving from NON EU country)
Last commerical flight
- lost and found in the cabin – no cleaning, just open traytables and check seat
pockets (19-1 DEF)
- count infant seatbelts/ life vests (5 pieces each) in 1DEF comp., safety cards
(20) – report any discrepancy.
DC1-Internal Data
CA3
- Water Heater on (shut off valve open)

- Oxy panels (not damaged, small flap closed)
- Epos Box (all Epos devices present, properly
stowed – special foam, battery in every device,
spare battery present, paper rolls, manual sales
sheet)
Report:
“Pre-flight check and Security Check Completed”
A/C ARRIVING FROM NON-EU
- Open every trolley (tray included)/ box – inspect

interior and behind
- Check every fixed compartment
- Epos Box (all Epos devices present, properly
stowed – special foam insert, battery on every
sales sheet)
Report:
- Open every trolley (tray included)/boxes – inspect

interior and behind
- Check every fix compartment
- Epos Box (all Epos present, properly stowed –
special foam, battery level on every Epos, spare
battery present, paper rolls, manual sales sheet)
- Wait for SCA to perform All Attendant Call (go to
your station and answer “CA3 Loud and Clear”)
Report:

*Reporting is made via PA
Take 4 bottles of water to the FWD part for pilots and for the FWD crew (before, ask if
they also need the crew meal)
DC1-Internal Data
BOARDING
- Position – row 26, close to exits 3L,R, on the right side

- If refueling - move on the left side, looking on the right
- Keep a constant flow of pax, help pax with seats and bags (in order not to block
the aisle)
- Brief ABPs seating on 26 ABC row.
- Go to your doors (first 3R, then 3L)

- Arm and crosscheck (only visual)
Safety Demo
- Stay in the AFT Galley ( make sure is secured)

- Do not leave the armed doors unattended!
- Wait for CA4 to come back in the Aft
- Go to your station and show “THUMP UP” to SCA
AFTER TAKE OFF
- Take all EPOS devices for synchronization, once finished bring one to SCA,
- Prepare trolley
- Beer + white wine at “wet ice”
SERVICE:

- Use air sickness bag to write down the owed change
- Do not touch products, especially napkins
- All boxes and trolleys - secured at all times, food, water bottles must be stowed
away
stains, etc.)
- Payment in RON – select change in RON (change 00)
- Payment in GBP – select change in GBP (change 00)
End of Service
- Waste collection with CA4

DC1-Internal Data
- After Wizz Café or Wizz Boutique (depending on time available ) refill Bar trolley for
next flight
- make sure galley is secured

- switch off water heater
- go to your station and show “THUMP UP” to SCA.
TURNAROUND
- Stay in AFT galley, remove all trolleys (trays) / boxes inspect their interior, behind,
open fixed compartments.
- When CA4 arrives in the AFT, you can go in the cabin to collect the waste (do not leave
galley unattended!)
Report – “Security Search Completed” CA3
- Help colleagues - cleaning and crossing seatbelts – starting at row 39 (always take
a look at the galley)
- Collect waste in the whole cabin.
Last commercial flight of the day

- Remove all items from the wet ice box
- Put all water pots into the “Box Service”
- Seal.
DC1-Internal Data
CA4
- Equipment (comp. 39 ABC and 39 DEF )

pressure)
- Jumpseats (CA4 and CA3A) equipment behind CA4
J/S
Report:


pockets, tray tables, life vests 100% visual and
25% manual
- Equipment (comp 39 ABC and 39 DEF )
- Doors 4L and 4R ( if handrails are not removed, ask
pressure)
- Jumpseats (CA4 and CA3A), equipment behind CA4
J/S
- Lavatories ( D & E)
- PA check
- Interphone call with Flight Deck (wait for CA2 to
grant permission)
- Wait for SCA to perform All Attn Call (answer from
both stations, not stretching the interphone cord)
-
Report:
DC1-Internal Data
BOARDING
- Be aware of stairs movement (any unsafe movement – stop boarding, inform SCA)
announcement”.
- Seat belt sign ON, handrails are moved away by the handling Agent – Close the
door!
- If the boarding is made via stairs and the ground staff comes to remove the
stairs, call SCA and ask if it’s possible to close the door
- Go to your doors (4L , 4R)

- Arm and crosscheck ( visual).
Safety Demo - row 25
After demo:
- Visual check if the galley is secured
AFTER TAKE OFF
- Unlock lavatories – open the door to visually check that there is no toilet paper
on the floor and the waste bin door is not opened (due to take-off)
SERVICE

- Coffee – ask pax if he needs sugar or milk (provide these items on a napkin)
- Cappuccino/ hot choco – give a coffee stick and ask if pax needs extra sugar. Ask
him to steer!!
mouth!!
DC1-Internal Data
- Do not take money from pax, advise them that “my colleague will take the
money in a moment”
- - When going to AFT galley to take more products, during a long service,
also check lavatories (only open the door – no smoking, no obstruction of the
smoke detector, time permitting – status of pax accessories).
End of service
- Clean your tray

- Collect waste with CA3 – rows 39-20 (or with any crew available – team work ☺)
- While CA3 is at the “Boutique” refill “Dry store” drawer , refill also BAR trolley (to
help CA3, team work again ☺ )
collect any waste from pax (customer service – it is not ok for pax to spend the
flight with waste on their tray tables).
- Lock lavatories
- Secure cabin section 39 – 26 (you can start from the AFT and double check when
you come back. Also, this gives time to pax to close any devices, arrange any
bags)
TURNAROUND
- After all pax are out, open ALL overhead compartments and check for any large
lost items (also on the seats)
- Cleaning + security - rows 20 – 39 ABC
- Lavatories check
- Jumpseats, compartment behind jumpseat CA4,
Report ASAP

pockets (20-39 ABC)
- count infant seatbelts/ life vests (10 pieces each) in comp. 39DEF, spare adult
life vests (10) – report any discrepancy.
DC1-Internal Data
CA5
PRE-FLIGHT CHECK <IMMEDIATE CREW

CHANGE>
- Equipment (comp 11 DEF and 25 DEF)

- Doors 2L,R and 3L,R
- Jumpseats (CA5 and CA3)
- Cabin 11 – 25 - life vests visual 100%
Report:

Completed” or

Completed” (if A/C is arriving from NON EU
country)
- Cabin 11 – 25 overhead compartments, seats

25% manual
- Equipment (comp 11 DEF and 25 DEF)
- Doors 2L,R and 3L,R
- Jumpseats (CA5 and CA3)
- PA check (CA5 station and CA3 station)
- Interphone call with Flight Deck (wait for CA2
to grant permission)
- Wait for SCA to perform All Attn Call (go to
your station and answer “CA5 loud and clear”)
Report:
BOARDING

- Keep a constant flow of pax, help pax with seats and bags (in order not to block the
aisle)
- Brief ABPs seating on row 11 BC.
DC1-Internal Data

Safety Demo – row 11
- After demo, secure cabin section 11 – 25

SCA or other crew, to see how much time you still have until take off
AFTER TAKE OFF
- go to the AFT galley and help colleagues to prepare for the service
- As CA5 you handle the Epos device
- Service is performed with standalone – last 5 rows of the cabin (starting from last
row 39),
- Pay extra attention while serving hot beverages,
- Do not stow service drawer at galley top, put loose service items/dry stores to
trolley,
- After the service – waste collection with CA2
- Refill trolleys for the next service
- Secure cabin section 11 - 25

- Put jacket on, show “THUMP UP” to SCA
TURNAROUND
- Cleaning + security - rows 20 – 39 DEF (remember to also check CA3 jump

seat!)
- Check compartment 39 DEF,
- Help CA3 collect waste.
Report ASAP

- no cleaning, just lost and found check (rows 20 – 39 ABC)
DC1-Internal Data
DC1-Internal Data
A321 NEO CHOREOGRAPHY
CA2
- Equipment ( comp 1 ABC and 1 DEF)

- CAM present , not damaged
- Doors 1L and 1R ( ask permission from SCA to close
- Lavatory
Report:

- Cabin 10-1 – overhead compartments, seats

pockets, tray tables, life vests 100% visual, 25%
manual
- CAM present , not damaged
- Doors 1L and 1R (ask permission from SCA to close 1L
and check slide pressure)
- Lavatory
- PA check
- Interphone call with Flight Deck
(ask first and, after calling, inform other colleagues that
it’s ok to call)
Report:
• If time permits, after pre-flight check was completed, arrange the napkins and
toillet paper in 2 DEF compartment, to make space for bags.
• Keep 2 toillet paper rolls and napkins in the fwd galley, for later use during the
flight
• According to the number of infants expected, prepare seatbelts/ vests to
distribute during boarding.
DC1-Internal Data
BOARDING
- Boarding announcement at least 2 times; if refuelling is taking place, first make the
refuelling announcement and continue with the boarding announcement
- If boarding is by bus and there is time between busses, you can go in the cabin and
arrange bags or distribute setbelts for infants.
- Make sure pax are seated and all bags( large bags first) are stowed
- Go to your door
- Arm and crosccheck ( manual and visual).
Safety Demo :
- 1st row; make sure you stay on the metal bar and not move too much towards the
cabin (pax in the 1st row also need to see the demo)
After demo:
- Secure the cabin (rows 1 – 10) - 1st row clear of any items; every pax (including
infants) has seatbelts fastened, window blinds opened, armrests down, every bag
properly stowed
SCA or other crew, to see how much time until take off you still have.
- Check and lock lavatory and report to SCA “Cabin secured”.
AFTER TAKE OFF
- Unlock lavatory – open the door to vissually check that there is no toillet paper on the
floor and the waste bin door is not opened (due to take-off)
- Wait for the SCA to receive the cockpit call, and, if SCA does not need any assistance,
go in the AFT to prepare trolleys for service
- Before going to AFT – check lavatory (also before starting the service).
SERVICE
- Performed with SCA – rows 1 – 18.

- Soft drinks – ask pax if he needs a platic cup or a straw
- Cream soup – steer with spoon, leave the spoon inside, put lid on and give it to pax.
Ask him to steer more !!
- Cappuccino/ hot choco – give a coffee stick and ask if pax needs extra sugar. Ask him
to steer!!
- Close lid on sides, do not touch with your hands the part where pax put their mouth!!
DC1-Internal Data
- To not take money from pax, advice them that “ my colleague will take the money in
a moment”.
End of service
- Clean your tray
- Collect waste with CA5 – rows 1-20 (or with any crew available – team work is
important)
- Fwd galley must not be left unattended – when SCA is performing Wizz Boutique stay
in the FWD galley, see if there is any refill needed in the fwd trolley (teamwork again
☺)
- During flight, when checking the cabin every 10 minutes, use also a drawer to collect
any rubbish from pax (customer service – is not ok for pax to spend the flight with
waste on their traytables)
- Lock lavatory
- Secure cabin section 1-10
- Report verbally to SCA “Cabin Secured”
TURNAROUND
- Cleaning + security - rows 19 – 1 DEF (remember to check also CA5 jumpseat!)
- Check compartments 1DEF , behind the equipment for security reasons
- Lavatory check
- Jumpseats
Report ASAP

- lost and found in the cabin – no cleaning, just open traytables and check seat
pockets (19-1 DEF)
- count infant seatbelts/ life vests (5 pieces each) in 1DEF comp., safety cards
(20), report any discrepancy.
DC1-Internal Data
CA3

open); check equipment in compartment
next to 4R door;
small flap closed;
compartments;

Completed”

next to 4R door;
small flap closed;

Completed”
DC1-Internal Data

next to 4R door;

small flap closed;


5. Wait for SCA to perform All ATTND Call, go

to your station and answer;

Completed”
*Reporting is made via PA
Take 4 bottles of water to the FWD part for pilots and for the FWD crew (before, ask if
they also need the crew meal)
DC1-Internal Data
BOARDING

- Keep a constant flow of pax, help pax with seats and bags (in order not to block
the aisle)
- Brief ABPs seating on 29 ABC row.

Safety Demo
- Stay in the AFT Galley ( make sure is secured)

- Do not leave the armed doors unattended!
- Wait for CA4 to come back in the Aft
- Go to your station and show “THUMP UP” to SCA
AFTER TAKE OFF
- Take all EPOS devices for synchronization, once finished bring one to SCA,
- Prepare trolley
- Beer + white wine at “wet ice”
SERVICE:

- Use air sickness bag to write down the owed change
- Do not touch products, especially napkins
- All boxes and trolleys - secured at all times, food, water bottles must be stowed
away
stains, etc.)
- Payment in RON – select change in RON (change 00)
- Payment in GBP – select change in GBP (change 00)
DC1-Internal Data
End of Service
- Waste collection with CA4

- After Wizz Café or Wizz Boutique (depending on time available ) refill Bar trolley for
next flight
- make sure galley is secured

- switch off water heater
- go to your station and show “THUMP UP” to SCA.
TURNAROUND
- A/C arriving from NON EU

- Stay in AFT galley, remove all trolleys (trays) / boxes inspect their interior,
behind, open fixed compartments.
- When CA4 arrives in the AFT, you can go in the cabin to collect the waste (do not
leave galley unattended!)
Report – “Security Search Completed” CA3
- Help colleagues - cleaning and crossing seatbelts – starting at row 39 (always take
a look at the galley)
- Collect waste in the whole cabin.
Last commercial flight of the day

- Remove all items from the wet ice box
- Put all water pots into the “Box Service”
- Seal.
DC1-Internal Data
CA4
- Equipment (comp. 40 ABC and 40 DEF), behind last

row,
pressure)
- Jumpseats (CA4, CA5 and CA3A)
Report:


pockets, tray tables, life vests 100% visual and
25% manual
- Equipment (comp 40 ABC and 40 DEF), behind last
row,
- Doors 4L and 4R ( if handrails are not removed, ask
pressure)
- Jumpseats (CA4, CA5 and CA3A),
- Lavatories ( F & G)
- PA check
- Interphone call with Flight Deck (wait for CA2 to
grant permission)
- Wait for SCA to perform All Attn Call (answer from
both stations, not stretching the interphone cord)
-
Report:
DC1-Internal Data
BOARDING
- Be aware of stairs movement (any unsafe movement – stop boarding, inform SCA)
announcement”.
- Seat belt sign ON, handrails are moved away by the handling Agent – Close the
door!
- If the boarding is made via stairs and the ground staff comes to remove the
stairs, call SCA and ask if it’s possible to close the door
- Go to your doors (4L)

- Arm and crosscheck ( visual).
Safety Demo - row 29
After demo:
AFTER TAKE OFF
- Unlock lavatories – open the door to visually check that there is no toilet paper
on the floor and the waste bin door is not opened (due to take-off)
DC1-Internal Data
SERVICE

- Coffee – ask pax if he needs sugar or milk (provide these items on a napkin)
- Cappuccino/ hot choco – give a coffee stick and ask if pax needs extra sugar. Ask
him to steer!!
mouth!!
- Do not take money from pax, advise them that “my colleague will take the
money in a moment”
- - When going to AFT galley to take more products, during a long service,
also check lavatories (only open the door – no smoking, no obstruction of the
smoke detector, time permitting – status of pax accessories).
End of service
- Clean your tray

- Collect waste with CA3 – rows 40-20 (or with any crew available – team work ☺)
- While CA3 is at the “Boutique” refill “Dry store” drawer , refill also BAR trolley (to
help CA3, team work again ☺ )
collect any waste from pax (customer service – it is not ok for pax to spend the
flight with waste on their tray tables).
- Lock lavatories
- Secure cabin section 40 – 29 (you can start from the AFT and double check when
you come back. Also, this gives time to pax to close any devices, arrange any
bags)
DC1-Internal Data
TURNAROUND
- After all pax are out, open ALL overhead compartments and check for any large
lost items (also on the seats)
- Cleaning + security - rows 21 – 40 ABC
- Lavatories check
- Jumpseats,
Report ASAP

pockets (20-40 ABC)
- count infant seatbelts/ life vests (10 pieces each) in comp. 40DEF, spare adult
life vests (10) – report any discrepancy.
DC1-Internal Data
CA5
PRE-FLIGHT CHECK <IMMEDIATE CREW

CHANGE>
- Equipment (28 DEF)

- Overwings Exits 2L (A,B) 2R (A,B)
- Jumpseats (CA3)
- Cabin 11 – 28 - life vests visual 100%
Report:

Completed” or

Completed” (if A/C is arriving from NON EU
country)
- Cabin 11 – 28 overhead compartments, seats

25% manual
- Equipment (28 DEF)
- Overwing Exits 2L (A,B) 2R (A,B)
- Jumpseats (CA3)
- PA check (CA3 station)
- Interphone call with Flight Deck (wait for CA2
to grant permission)
- Wait for SCA to perform All Attn Call (go to
your station and answer “CA5 loud and clear”)
Report:

Completed”
DC1-Internal Data
BOARDING
- Position – row 18, at the overwing exits, on the right side

- Keep a constant flow of pax, help pax with seats and bags (in order not to block the
aisle)
- Brief ABPs seating on rows 18,19.
- Go to your doors (4R)

Safety Demo – row 18
- After demo, secure cabin section 11 – 28

SCA or other crew, to see how much time you still have until take off
AFTER TAKE OFF
- Help colleagues to prepare for the service

- As CA5 you handle the Epos device
- Service is performed with standalone – last 5 rows of the cabin (starting from last
row 40),
- Pay extra attention while serving hot beverages,
- Do not stow service drawer at galley top, put loose service items/dry stores to
trolley,
- After the service – waste collection with CA2
- Refill trolleys for the next service
- Secure cabin section 11 - 28

- Put jacket on, show “THUMP UP” to SCA
TURNAROUND
- Cleaning + security - rows 21 – 40 DEF (remember to also check CA3 jump

seat!)
- Check compartment 40 DEF,
- Help CA3 collect waste.
Report ASAP

Last commercial flight – no cleaning, just lost and found check (rows 20 – 40 ABC)
DC1-Internal Data
DC1-Internal Data
EPOS QUICK REFERENCE GUIDANCE:
At the beginning of each duty C/A 3 is to check the availability and functionality of all
three/four EPOS and Payment PEDs devices. Any missing EPOS(es) or/and Payment PED(s)
is/are to be reported via Intelex report after duty.
1. Pairing PED with EPOS • On each PED

o ENTER (= green button) to switch it on
o MENU button to be directed onto main menu
o Press ‘1’ (Bluetooth), then 4-PAIRED DEVICES, then
1 and then 1 again to unpair any devices. If any
remain on this page
• On each EPOS
o Turn EPOS device on-password 319320 (code is the
same for all devices)
o Press PED PAIRING
o Un-pair devices, if any
• On each PED
o Press MENU
o Press 1-BLUETOOTH, then 2-PAIR WITH PHONE
for the 4-digit PIN to be displayed
• On each EPOS
o Press REFRESH for PEDs identification numbers to
be displayed
o Enter the 4digit PIN displayed on the PED
o Press PAIR
o Once you receive Pairing Successful message on
the PED, press the RED BUTTON on the PED
o A test receipt will be printed automatically on the
PED the EPOS is paired with
2. Grouping EPOS devices • On each EPOS

o Press on the COGWHEEL
o Press PREFERENCES to see the QR code-do this on
all devices onboard the aircraft
o Delete grouped devices, if any
• On one EPOS only - any device

o Scan QR codes of all other EPOS devices with that
one device
o Press PUSH DEVICE GROUP
o Make sure all EPOS devices are displayed under
DEVICE GROUP
o Check the status of each device-there should be a
green circle displayed to indicate that device
grouping was successful
DC1-Internal Data
o Press CLOSE on all devices once all green circles
status is displayed
Note: If scanning is not possible, on all EPOS devices go to the

COGWHEEL, then to PREFERENCES. Delete grouped
devices, if any. Choose only one EPOS device and click FIND
OTHER EPOS DEVICES. Once all EPOS are displayed press
PUSH DEVICE GROUP. All devices have been grouped when a
green circle appears next to all device numbers. Press CLOSE.
3. Opening First Flight of • On one EPOS only-any device

the Duty-Synchronizing o Open a flight by entering all required information
(Barset no, first flight no, tail, pax no) and press
CONTINUE
o If the flight number is not accepted please use the
dummy flight numbers 9990-9999
o Press YES to confirm Flight Confirmation
o Add other flights of the duty and press ADD
o Add all crew members’ IDs and press ADD after
each, make sure you select the crew for the
assigned onboard position correctly
o Once done, press CONTINUE
o If the crew names are not accepted please use
the dummy crew ID numbers A1,A2, A3 and A4
o Check if all seals are correct, update, if required and
press CONTINUE
o Confirm by pressing YES-CONFIRM
o Inventory page will appear-check if all stock is
correct, update, if necessary and press CONTINUE
o Inventory Replenishment will appear: add any items
that are part of an uplift with the correct numbers
and press CLOSE REPLENISHMENT
• On the same EPOS device

o Ensure that all EPOS devices are switched on
o Press the COGWHEEL
o Press SYNCHRONIZE
o Press REMOTE OPEN and wait a few seconds
o New order page will open on all the other devices
o Click CLOSE
o Choose the operating crew member for each EPOS
device (SCA, C/A3, C/A5 to be selected by name)
on top right corner of the main screen
Note: if you need to re-establish connection between the EPOS

and PED, turn the PED OFF and back ON again. It should be
done simultaneously pressing the combination of two buttons:
yellow button and the button located above the green one.
DC1-Internal Data
4. Closing a Flight • On each Epos
o Press EXIT CART
o Go to REPORTS
o Check if Payment Report and actual money are exact
• On each EPOS device

o Select CLOSE FLIGHT from the main page
o Press NO, as this is not the last flight of this Barset
for you
o (Press CANCEL if you would like to cancel the
closing process)
o The SYNCH DEVICE box should be unticked by
default, press CONTINUE
o Check Dues & Collectibles and if there is no
outstanding change tick the box and press
CONTINUE
o Main page will appear
5. Opening a flight • On each EPOS device

o Press OPEN FLIGHT
o Select next flight, insert actual pax number and
press CONTINUE
o Press YES to confirm Flight Confirmation
o Confirm crew members’ composition by pressing
CONTINUE
o Inventory Replenishment will appear - add items
that are part of an uplift (if any) and press CLOSE
REPLENISHMENT
o Choose the operating crew member for each EPOS
device in the top right corner of the main screen
o New order page will open on all the other devices
Note: if you need to add or delete a crew member open the

flight without changing the Crew members’ composition. Once
you have completed the Barset Management process and
synchronized the devices, on each EPOS device click on the
main page and go to the top right corner to the Crew Name. Go
to Manage Crew and add/delete crew. You are ready to
proceed with sales.
6. Closing last flight of the • On each EPOS

Barset-Synchronizing o Press EXIT CART
o Go to REPORTS
o Choose Payment Report and press PRINT
o Always print the Payment Report from each device
before closing a flight
• On one EPOS only - any device

o Select CLOSE FLIGHT from the main page
o Press YES if this is the last flight of this Barset for
you
DC1-Internal Data
o Ensure that all EPOS devices are switched on and
are on the DASHBOARD screen and NOT on the
Cart/Sales screen
o (Press CANCEL if you would like to cancel the
closing process)
o Press SYNC DEVICES
o Check Dues & Collectibles and if there is no
outstanding change tick the box and press
CONTINUE
o Inventory Page will appear-check if stock is correct,
update, if necessary and press CONTINUE
o Insert the cash bag number-manually or by
scanning the barcode
o Enter the cash amount for each currency and press
CONTINUE
o Check the Confirmation page and press CONTINUE
if all the information is correct
o Signatures of two crew members are required
o Press ACCEPT to complete the process
o Payment Report will be printed
o Main page will appear
Synchronization failure during closing the Barset:
When closing the Barset after pressing SYNC DEVICES and not all devices have been
synchronized, please re-synchronize the devices by unticking and re-ticking the boxes.
Then, press SYNC DEVICES again.
In case this procedure is not successful, follow the below instructions to close the Barset
on each device separately.
o Press CLOSE FLIGHT on each device
o Untick the box that allows for synchronization of devices
o Press CONTINUE
o Follow the Barset Closure procedure on each device
o Use the same cash bag number for each device and
o Add all the Final Reports into the cash bag
o This ensures that all the devices are closed and the next crew can operate
these devices
Barset not closed by the previous Crew:
If the previous Crew did not close the Barset on the EPOS device(s), please follow the
procedure below:
o If the EPOS is showing the product page or cart page, click on the EXIT
CART and go to dashboard
o Click on COGWHEEL
o Choose FORCE CLOSE
o Sign on the signature panel and confirm the process of Barset Closure
o Click ACCEPT for force close the Barset - it bring you to the home page.
Refund procedure:
DC1-Internal Data
o On ORDERs page click on COMPLETED – all transactions are displayed
o Select the transaction from the list and click on it
o Click on REFUND
o Refund Authorization – refund should be authorized by another Crew
member
o Only SCA, C/A 3 and C/A 5 are allowed to initiate and/or authorize refunds
- every refund should be additionally authorized by another Crew member
who is also responsible for EPOS operation on that flight.
o Under REFUND QTY only the products remain which must be canceled. All
other products are set to NULL (=products that the customer keeps)
o Select REASON (Customer Changed Mind, Foreign Object in item, Retail
Item Damaged, Retail Item Leaking, Retail Item Out of Date)
o In case of cash payment, you can set the currency
o Press REFUND – a receipt of the refunded item will be printed
Reprinting Refunded Receipt: Press EXIT CART – go back to the main page; On
ORDERs page click on REFUNDs – all Refunds that have been processed are displayed;
Select the transaction from the list; Click on RECEIPT; Press PRINT RECEIPT.
HAVE A GREAT TRAINING!
DC1-Internal Data

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WIZZAIR INFLIGHT TRAINING

REV 0 [15/11/2021] WIZZAIR

WHAT IS THE STRUCTURE?

PRE-FLIGHT CHECK <IMMEDIATE CREW CHANGE>

- Equipment (comp 1 ABC and 1 DEF)

“Pre-flight check and Security Check Completed” or

“Pre-flight check and Security Search Completed” ( if A/C is

PRE-FLIGHT CHECK < COLD AIRCRAFT>

- Cabin 15–1 ABC/DEF overhead compartments, seat

“Pre-flight check and Security Search Completed”

- Position: FWD entry area

“CABIN CREW BOARDING IS COMPLETED”

“CABIN CREW DOORS IN FLIGHT AND CROSSCHECK”

AFTER TAKE OFF

- Performed with SCA – rows 1 – 15

- Clean your tray and stow drawers and trolley

CABIN CREW START OF DESCENT (20 min before landing)

CABIN CREW PREPARE FOR LANDING (10 minutes before landing)

Last commercial flight

CA3 PRE-FLIGHT CHECK with IMMEDIATE CREW CHANGE:

A/C arriving from EU:

1. Equipment: water Heater on (shut off

“Pre-flight check and Security Check

A/C arriving from NON-EU (exception UK):

1. Equipment: water Heater on (shut off

“Pre-flight check and Security Search

6. Equipment: water Heater on (shut off valve

11. Report pre-flight check completion to SCA:

“Pre-flight check and Security Search

• Prepare 4 bottles of crew water and take them to the FWD

“CABIN CREW BOARDING IS COMPLETED”

“CABIN CREW DOORS IN FLIGHT AND CROSSCHECK”

- Go to your door (4R)

AFTER TAKE OFF

- Switch ON water heater

- Use 2 paper cups for money (1 for banknotes, 1 for coins)

- Stow trolley and CA3/CA4 drawers in the initial position

“CABIN CREW START OF DESCENT”

“CABIN CREW PREPARE FOR LANDING”

- Make sure galley is secured

- Before landing – Report “Galley Secured” to by showing “THUMB UP” to SCA

A/C arriving from NON EU

- Turn ON water heater

Report: “Security Search Completed” CA3

A/C arriving from EU

- Turn ON water heater

Report – “Security Check Completed” CA3

Last flight of the day:

PRE-FLIGHT CHECK <IMMEDIATE CREW CHANGE>

- Equipment (comp 30 ABC, 30 DEF)

“Pre-flight check and Security Check Completed” or

“Pre-flight check and Security Search Completed”

PRE-FLIGHT CHECK <COLD AIRCRAFT>

- Cabin 16 – 30 - overhead compartments, seats

“Pre-flight check and Security Search Completed”

“CABIN CREW BOARDING IS COMPLETED”

“CABIN CREW DOORS IN FLIGHT AND CROSSCHECK”

Safety Demo - row 12,13