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    Abhijith.y.j 4992551 - 06 00 - 1

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    Ritu
    Abhijith Y J is seeking a position that offers challenges and growth. He has a B.E. in Computer Science from Anna University Chennai. His technical skills include Microsoft Office, Ubuntu, Java, C, C++. He has over 5 years of experience in quality analysis roles at Ienergizer IT Services and currently at Uolo Edu Tech. His responsibilities include auditing customer support calls, providing feedback, training teams, and ensuring data quality. He is looking to contribute his conceptual and technical abilities to a professionally driven organization.

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    Abhijith.y.j 4992551 - 06 00 - 1

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    Ritu
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    Abhijith Y J is seeking a position that offers challenges and growth. He has a B.E. in Computer Science from Anna University Chennai. His technical skills include Microsoft Office, Ubuntu, Java, C, C++. He has over 5 years of experience in quality analysis roles at Ienergizer IT Services and currently at Uolo Edu Tech. His responsibilities include auditing customer support calls, providing feedback, training teams, and ensuring data quality. He is looking to contribute his conceptual and technical abilities to a professionally driven organization.

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    ABHIJITH.Y.J_4992551_-06_00-_1

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    Abhijith Y J is seeking a position that offers challenges and growth. He has a B.E. in Computer Science from Anna University Chennai. His technical skills include Microsoft Office, Ubuntu, Java, C, C++. He has over 5 years of experience in quality analysis roles at Ienergizer IT Services and currently at Uolo Edu Tech. His responsibilities include auditing customer support calls, providing feedback, training teams, and ensuring data quality. He is looking to contribute his conceptual and technical abilities to a professionally driven organization.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    15 views3 pages

    Abhijith.y.j 4992551 - 06 00 - 1

    Uploaded by

    Ritu
    Abhijith Y J is seeking a position that offers challenges and growth. He has a B.E. in Computer Science from Anna University Chennai. His technical skills include Microsoft Office, Ubuntu, Java, C, C++. He has over 5 years of experience in quality analysis roles at Ienergizer IT Services and currently at Uolo Edu Tech. His responsibilities include auditing customer support calls, providing feedback, training teams, and ensuring data quality. He is looking to contribute his conceptual and technical abilities to a professionally driven organization.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    ABHIJITH Y J

    Tc 783 Santhipuram Ayirooppara Tvm 695584


    Email: [email protected]
    Phone: 9961994298

    CAREER OBJECTIVE
    To associate me with a professionally driven esteemed organization that offers continuous challenges and excellent
    growth prospects, where I could contribute significantly to the organization through my conceptual and technical skills.

    ACADEMIC QUALIFICATION
    Year of %
    Particulars University/ Board Name of College / School
    Passing Marks

    B.E Computer Science and Engg. Anna University Chennai LJCET 2014 65%

    Higher Secondary State Board Govt.H.S.S Ayirooppara 2010 67%

    SSLC State Board Govt.H.S.S Ayirooppara 2008 75%

    TECHNICAL EXPERTISE
     Microsoft word, Power Point, Excel, Google sheets
     Ubuntu
     Smart Asisst
     CRM Portal
     JAVA,C,C++

    PROFESSIONAL TRAITS
     Good communication skills in English, Hindi, Tamil, and Malayalam.
     Good presentation along with management skills.
     Quick learner with the ability to deliver results quickly and efficiently.
     Efficient team worker.
     Always focused on building the career.

    ORGANIZATIONAL EXPERIENCE
    1. Ienergizer IT Services Pvt Ltd
    As Assistant Executive : Since 16 th Nov 2016
    Assignment:
    a. Solving queries of customers
    b. Taking survey from customers
    c. Giving support to trainees
    d. Call auditing
    e. Sending information to the backend team
    f. Handling escalation calls

    Achievements: Top performer certificate in November 2017

    Promoted as Quality Analyst : Since 1st August 2018

    Assignment:
    a. Auditing the calls on the daily basis
    b. Giving feedback to the candidates
    c. Sharing the updated downloads to the team members
    d. Working on various outbound campaigns
    e. Sharing the data to the client as per the requirement
    f. Rectification of errors in data
    g. Conducting training sessions for the improvement of skills.
    h. Preparation of training needs indication reports
    i. Conducting meetings with Quality team members
    j. Providing quality training to team
    k. Innovation of new measures to detect loopholes in the process.

    2. Uolo Edu Tech Pvt ltd

    As Senior Quality Analyst : Since 2nd May 2022

    Assignment:
    a. Auditing the calls of the support executives including priority and non-priority calls (Target is five each for
    priority and non-priority per on a weekly basis).
    b. Publishing audit summary report every 15 days and closing the feedback on that day.
    c. Audited sales demo calls. This audit includes demo schedule voice and product demo video call.
    d. Target for the voice was 5 calls per week of each executive and 2 video demo calls, furthermore, use to
    publish reports every week following feedback working on the areas where customer is extremely
    dissatisfied
    e. Consolidating and verifying the complete school data. Ensuring that the mentioned details correct and
    rectifying the errors regarding the credentials of the school students and teachers is essential.
    f. The TAT for closing image is 24-48 hours depending on the data count and in the case of the Excel file then
    the same day
    g. Arranging the report card details and fee injection data in the desired format which is received from SME or
    KAM.
    h. Preparation of training needs indication reports
    i. Conducting meetings with Quality team members
    j. Providing quality training to team

    SEMINARS AND PROGRAMMES ATTENDED


     Participated with one day workshop on motivation and goal setting

    PERSONAL PROFILE
     Father’s Name : Mr. Yesodharan K
     Mother’s Name : Mrs. Jalaja.R
     Nationality : Indian
     Native place : Kerala
     Religion : Hindu
     Sex : Male
     Languages known : English, Hindi, Malayalam, Tamil
     Date of birth : 18-05-1992

    I hereby declare that all the information provided by me in this application is factual and correct to the best of my
    knowledge and belief.

    ABHIJITH Y J DATE:

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