Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and

Installing and Optimizes Operating system Software

CPU BUSINESS AND INFORMATION

TECHNOLOGY COLLEGE
School of TVET Studies
Department of Information Technology

Trainee’s Name:
ID No.:
Occupation/Department: Hardware and Networking Services Level-II
Section:
Learning Module Title:  Maintaining Equipment and Consumables
 Implementing Maintenance Procedures
 Installing and Optimizes Operating system Software
Trainer’s Name: Girma Abebe 
Place a tick mark () besides Amanuel Zafu 
your trainer’s name: Mesfin Bogale 
Batch Class:
Date of assessment:
Allowed Time of assessment: 3:00 hours
Assessment Centre CPU COLLEGE

Note:
 This knowledge assessment have 11 pages including the cover page with three
assessments / unit of competency/Module for HNS LII
 The time allowed is 3:00 Hours.
 We highly prohibited any cheating attempts.
 Switch off your cell phone
 Don’t turn this page until you are told to do so.
 Write your name, ID No. And Section neatly only on the answer sheet provided.
 Write your answers only on the answer sheet page

DEPARTMENT OF INFORMATION 1
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software

Learning Module Title: - Maintaining Equipment and Consumables

Time Allotted: 1:00 hour
Part –I- chose the best answer from the given alternatives (2 Point Each)
1. Among the following which one is diagnostic tool?
A. Scandisk for Microsoft C. Defragmenter
B. Disk check D. All
2. One of the following reasons is not the problem might hang each time a specific software application is run
A. corrupted file C. an incorrect installation
B. hard disk failure D. Mouse failure
3. During Power supply checking which question is incorrect?
A. Is the plug inserted snugly into the computer?
B. Is the power cord plugged into an appropriate wall power outlet?
C. Is the wall power outlet working?
D. Is the keyboard working properly?
4. Which one is not hardware toolkit?
A. Screwdrivers C. Anti-virus
B. Anti-static strap D. cable tester
5. One of the following is Possible Indicators for Assessing changes Maintenance procedures
A. Are equipment and infrastructure reliable?
B. Are appropriate preventive maintenance procedures in place?
C. Are update and replacement procedures in place?
D. All
6. A______is the best tool used when rubbing down computer components.
A. Water or rubbing alcohol C. Cotton swabs
B. Portable Vacuum D. cotton cloth
7. One of the following element is not the Event Viewer holds:
A. What problem occurred C. The date and time of the problem
B. The severity of the problem D. Lists of the installed applications
8. The Troubleshooting Process
A. Follow an organized and logical procedure.
B. Address possible issues one at a time.
C. Troubleshooting is a skill that is refined over time.
D. All
9. Which one is not Preventive Maintenance Benefits
A. Increase equipment stability C. Increase Data protection
B. Decreases life time of the components D. None
10. In a Device Manager A flag of “!” indicates the device is
A. Working Correctly C. Acting incorrectly
B. Installed and functional D. All
11. Before beginning any preventative maintenance procedures, what is critical thing?
A. Consulting manufacturer’s documentation C. Maintenance scheduling
B. Starting maintenance D. All are
12. _____ is essentially a battery that is designed to take over when there is a power loss
A. Hard disk C. UPS
B. CMOS D. None
13. ________equipment designed to protect the wearer's body from injury.
A. Eye protection C. Personal protective equipment
B. Hand protection D. None

DEPARTMENT OF INFORMATION 2
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software

14. Which one of the following one is true about cleaning computer hardware?
A. Cleaning computer's hardware makes the entire system run more smoothly and keep it running longer.
B. Cleaning equipment regularly is not good for its life.
C. Cleaning keyboard or mouse only good and better.
D. No answers
15. Which is the first part of windows that display when the computer finish booting?
A. My computer. C. My documents.
B. The Desktop. D. The application programs.
16. Which storage device of the computer stores or keeps the operating system and application programs?
A. The flash disk. C. The CD ROM
B. The diskette D. The hard disk.
17. Before cleaning any electrical equipment make sure that it is ______________.
A. Check virus scan C. Switched off and unplugged from the mains.
B. Check application software installation D. No answer
18. Which storage device below is connected to the USB port?
A. The CD and DVD. C. The power supply
B. The floppy disk drive D. Hard disc drive
19. Which one of the following is not consumable?
A. Whiteboard markers. C. Cleaners
B. Printer paper D. None
20. One of the following is capital asset and it is not grouped in to consumable
A. Whiteboard markers. C. Cleaners
B. Printer paper D. Computer
Part –II- Match from Column B to Column A (2 Point Each)
Column A Column B
1. Consumables A.printer may need cleaning or new cartridge
2. Printouts faded B.It includes instruments, tools, & Personal protective equipment
3. Primary storage device? C.Prevent the buildup of static electricity
4. ESD tools D.RAM
5. UPS E.Toxic chemicals
6. Catch memory F.The OS features that keep track of which files are saved and where
they are stored on the disk.
7. Lasers G.The part of the operating system that you see and interact with.
8. Eye protection H.Gloves
9. Hazard I. retrieving data from the computer's memory more efficient
10.Foot protection J.ROM
11.Hand protection K.Safety shoes
12.User interface L.detects new hardware and helps you set it up
13.File system M.Goggles
14.Plug and Play (PnP) N.Power saving device
15.Power supply O.Employ a high-intensity light beam that can cause severe damage to
your eyes, including blindness.
P.Devices convert the AC into DC

DEPARTMENT OF INFORMATION 3
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software

Learning Module Title: - Implementing Maintenance Procedures

Time Allotted: 1:00 hour
Part –I- chose the best answer from the given alternatives (2 Point Each)
1. The 34-pin connection on an I/O card is for?
A. SCSI drive C. IDE drive
B. Floppy driveZip drive D. None
2. Which of the following is the smallest unit of data in a computer?
A. Bit B. KB C. MB D. Byte
3. Which of the following is NOT a primary storage device?
A. Magnetic tape C. Optical disk
B. Magnetic disk D. All of the above
4. 25-pin female connector on the back of your computer will typically be
A. parallel port C. Docking
B. Serial port 1 D. COM2 port
5. Which of these come under the category of personal computer?
A. Laptop C. Collage computer
B. MacBook D. All of these
6. Which of these statements are TRUE about a supercomputer?
A. It is used for scientific research C. It is very expensive
B. IT has very high computation speed D. All of these
7. The silicon chips used for data processing are called
A. RAM chips B. ROM chips C. CMOS D. BIOS
8. The floppy disk drive uses power cable.
A. Molex B. mini-Molex C. SATA D. PATA
9. SATA cable can be used for _______.
A. Floppy disk B. Hard disk C. Micro processor D. Power supply
10. Which Motherboard form factor uses 20 pin connector
A. BABY AT B. ATX C. AT D. All of the
above
11. ESD would cause the most damage to which component?
A. Monitor C. Power supply
B. Expansion board D. Keyboard
12. The basic operations performed by a computer are
A. Arithmetic operation C. Storage and relative
B. Logical operation D. All the above
13. Which one is the task in preventive maintenance?
A. Automation C. Task breakdown
B. Lubrication D. Condition monitoring
14. Maintenance helps an organization to ensure the health and safety of employees through:
A. Hazard identification and management C. Increased efficiency and optimized cost
B. Achieving a competitive position D. Improved safety at the workplace
15. Who of the following is responsible for the maintenance of computer systems in an organization?
A. Network administrators C. Store officers
B. Office administrators D. Computer administrators
16. Maintenance manager is responsible for scheduling maintenance activities?
A. True B. False
17. This type of maintenance refers to using a tool to anticipate possible failures and avoid possible issues.
A. Corrective Maintenance B. Preventive Maintenance
DEPARTMENT OF INFORMATION 4
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software

C. Predictive Maintenance D. Evolutionary Maintenance

18. One of the maintenance aim is

A. develop new system in line with business C. preserve our IT systems in optimal condition
need D. to buy a new one
B. report the IT system problem as they occur
19. Computer Maintenance refers to;
A. Make sure the machine has optimal performance and lengthen the device's lifespan.
B. It involves keeping a computer in a good state of repair and physical health.
C. It is a set of tasks and procedures that help to keep the computer software and hardware updated and
operational.
D. All
20. If you get strange errors on your computer and don’t have a virus, what should you check next?
A. Youshould check your firewall in case a hacker is trying to break into your computer.
B. You should check your BIOS in case you don’t have Plug and Play enabled.
C. You should check your computer memory (RAM) in case it’s starting to fail.
D. You should check your Windows Updates for any patches you need to install.
Part –II- Match from Column B to Column A (2 Point Each) 15 questions

Column A Column B
1.
BIOS A.the semiconductor technology used in most of today's integrated
circuits (ICs), also known as chips or microchips
CMOS
2. B.the program a computer's microprocessor uses to start the computer
system after it is powered on
3.
Troubleshooting C.a logical division of a hard disk that is treated as a separate unit by
operating systems (OSes) and file systems
Partitioning
4. D.a systematic process used to locate the cause of a fault in a
computer system and correct the relevant hardware and
software issues
5.
Maintenance E.keeping your computers and laptops in good condition through
regular cleanings, hard drive updates, and virus prevention
6.
Preventive maintenance F. involves taking measures to help keep the system functioning,
whereas
7.
corrective maintenance G.is a maintenance utility that was developed by Microsoft for its
Windows operating system
8. Viewer
Event H.involves the replacement or repair of a system or its components
after they have already failed
9. Manager
Device I. A monitoring tool that shows a log of events that can be used to
troubleshoot issues on a Windows-based system
10.cleanup
Disk displays
J. a graphical view of the hardware that is installed on your
computer
11. Manager
Task K.takes a "snapshot" of the some system files and the Windows
registry and saves them as Restore Points
12. Restore
System L. allows administrators to terminate applications and processes,
adjust processing priorities and set processor affinity as needed
for best performance

DEPARTMENT OF INFORMATION 5
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software

Learning Module Title: - Installing and Optimizes Operating system

Software
Time Allotted: 1:00 hour
Part –I- chose the best answer from the given alternatives (2 Point Each)
1. Which one of the following is NOT Function of operating system
A. Program Execution C. Manipulation of File System
B. Accounting D. Temporary storage
2. One of the following operating system is open source type.
A. windows B. MacOS C. Linux D. XP
3. From type of OS installation one is begins with the presence of the previous OS
A. Clean Installation C. Upgrade
B. Unattended installation D. Creating image
4. _________ technical requirement states that a system or software must follow and comply with the security
and architectural requirements.
A. Serviceability C. Reliability
B. Standards D. Productivity
5. _________ technical requirement protecting a customer's sensitive data from internal data professionals and
employees
A. Serviceability C. Reliability
B. Privacy D. Productivity
6. A computer uses to organize all of the different files and applications that it contains.
A. Folder B. Icons C. Trash Can D. Applications
7. Where are deleted files sent to prevent you from accidentally deleting files?
A. Recycle Bin C. My document
B. A folder D. None
8. What is the purpose of an operating system?
A. Manage software on computer
B. Manage hardware on computer
C. Manage all hardware & software on computer
D. all
9. What manages the hardware and runs the software?
A. Computer Systems C. Embedding Systems
B. Dedicated Systems D. Operating Systems
10. A set of instructions which control the computer is....
A. Hardware C. Firmware
B. Software D. Loungewear
11. System software consists of the program that controls the operations of the computer and its devices. Two
types of system software are;
A. Microsoft Word and Windows 10
B. Utility programs and Windows
C. Operating systems and utility programs
D. Operating system and Application

DEPARTMENT OF INFORMATION 6
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software

12. Application software is...

A. help the user run specific tasks like word processors, web browser, email, clients, games, etc
B. run tasks like the operating systems, utilities, etc
C. help the user run things down
D. run tasks like the doing my homework, revision, etc
13. Which of the following is not a resource managed by the OS?
A. Bandwidth C. RAM
B. Secondary Storage D. Programs
14. _________is an OS where you would battle less with obstacles like viruses and malware.
A. Linux C. Android
B. Windows D. None
15. Compared to Linux and macOS ________ operability is poor yet still, it is the most popular OS.
A. Windows C. Android
B. Linux D. None
16. ______ is the way of dividing the physical disk in to logical parts
A. File system C. Dividing
B. Partitioning D. NTFS
17. A _______ partition is basically a partition that one's operating system can boot from.
A. Local Disc A C. Local Disc D
B. Local Disc B D. Local Disc C
18. The OS provides a platform that enables what to be run?
A. Applications C. Cache
B. Hardware D. Processes
19. Keeping track of the location of processes in memory and allocating space to new processes is known as...
A. Memory Management C. Memory Scheduling
B. Process Management D. Process Scheduling
20. With which of the following do users interact with menus and visual images such as icons, buttons, and
other objects to issue commands?
A. Graphical user interface (GUI) C. Performance-monitor interface
B. Menu-driven interface D. Command-line interface
Part –II- Say TRUE or FALSE (2 Point Each)
1. Linux is an OS where you would battle less with obstacles like viruses and malware.
2. Modern operating systems use a CLI.
3. The users of a batch operating system do not interact with the computer directly.
4. Security is one the operating system functionality.
5. Compared to Linux and macOS windows operability is poor yet still, it is the most popular OS.
6. Operating System licenses are sometimes called an “OS License Key”.
7. During Windows installation, there is a prompt to ensure that one's date, time and region are set.
8. The newer Globally Unique Identifier partition table supports 100 partitions.
9. FAT32 is the current structured file system.
10. A primary partition is basically a partition that one's operating system can boot from.
11. 1. We can adjust paging file size to improve window performance.
12. You can even disable the background applications boost your computer performance.
13. Rather than having users directly enter commands via a command-line interface, a GUI allows provides a mouse-
based window-and-menu system as an interface.
14. All operating systems include the command interpreter in the kernel.
15. When “I accept the license terms” section appear During OS installation you can click and proceed “I don’t accept
“button.

DEPARTMENT OF INFORMATION 7
TECHNOLOGY
 Modules: Maintaining Equipment and Consumables, Implementing Maintenance Procedures and
Installing and Optimizes Operating system Software
Trainee’s Name:
ID No.:
Occupation/Department: Hardware and Networking Services Level-II
Section:
Learning Module Title:  Maintaining Equipment and Consumables
 Implementing Maintenance Procedures
 Installing and Optimizes Operating system Software
Trainer’s Name: Girma Abebe 
Place a tick mark () besides Amanuel Zafu 
your trainer’s name: Mesfin Bogale 
Batch Class: HNS Level-II 2015 E.C REGULAR
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Department of information technology 8