Air Ticketing & Reservation
Air Ticketing & Reservation
Air Ticketing & Reservation
SEMESTER – I
Objectives:
On successful completion of this course, the students should have understood the ticketing
procedure, current software, tax pattern, fare details in all over the world.
Unit 1 Ticketing
Introduction to Ticketing - Types of software in Ticketing – Global Indicator[2 letter codes - IATA
Airlines & Airport [3 letter codes] - Manual Ticketing – Arrangements of the Tariff Manuals – Different
times.
Unit 2 Definitions
Ticketing Definitions& Terms - GDS [Global Distribution System] – CRS [Computerized Reservation
System] – Fare construction Formula – Computerized travel agency systems – Mileage system (MPM-
TPM-EMA-EMS-HIP) – Backhaul check rule.
Unit 3 Taxes
Terms of Taxes in Ticketing – Calculation of Taxes – Different types of taxes – Types of Trips and
Journeys – Transit terms
Unit 4 Definitions
IATA Terms and Definitions in Ticketing – Ticketing indicators – Ticketing of Published fares –
Currency codes – PNR status checking – seasonal fares.
Unit 5 Fares
Special Fares – Reservation – Modification – Cancellation – Discounts – BSP [Billing and Settlement
Plan] – Stock control – Refunds.
Outcomes:
Aware of Software in Ticketing
Fares and taxes
Ability to book tickets
Reference Books: