Air Ticketing & Reservation

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Diploma in Airline &Airport Management

SEMESTER – I

AIR TICKETING & RESERVATION

Objectives:
On successful completion of this course, the students should have understood the ticketing
procedure, current software, tax pattern, fare details in all over the world.

Unit 1 Ticketing
Introduction to Ticketing - Types of software in Ticketing – Global Indicator[2 letter codes - IATA
Airlines & Airport [3 letter codes] - Manual Ticketing – Arrangements of the Tariff Manuals – Different
times.

Unit 2 Definitions

Ticketing Definitions& Terms - GDS [Global Distribution System] – CRS [Computerized Reservation
System] – Fare construction Formula – Computerized travel agency systems – Mileage system (MPM-
TPM-EMA-EMS-HIP) – Backhaul check rule.

Unit 3 Taxes
Terms of Taxes in Ticketing – Calculation of Taxes – Different types of taxes – Types of Trips and
Journeys – Transit terms

Unit 4 Definitions
IATA Terms and Definitions in Ticketing – Ticketing indicators – Ticketing of Published fares –
Currency codes – PNR status checking – seasonal fares.

Unit 5 Fares
Special Fares – Reservation – Modification – Cancellation – Discounts – BSP [Billing and Settlement
Plan] – Stock control – Refunds.

Outcomes:
 Aware of Software in Ticketing
 Fares and taxes
 Ability to book tickets

Reference Books:

Author L B Singh - Airline Travel Tours Book

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