Problem Determination and Service Guide: System x3400 Types 7973, 7974, 7975, and 7976
Problem Determination and Service Guide: System x3400 Types 7973, 7974, 7975, and 7976
Problem Determination and Service Guide: System x3400 Types 7973, 7974, 7975, and 7976
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this document . . . . . . . . . . . . . . . .2
Machine Types 7973 and 7974 features and specifications . . . . . . . . .3
Machine Types 7975 and 7976 features and specifications . . . . . . . . .4
Server controls, LEDs, and connectors . . . . . . . . . . . . . . . .6
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .6
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .9
Internal connectors, LEDs, and switches . . . . . . . . . . . . . . . 11
System-board internal connectors . . . . . . . . . . . . . . . . . 11
System-board external connectors . . . . . . . . . . . . . . . . . 12
System-board option connectors . . . . . . . . . . . . . . . . . 13
System-board LEDs . . . . . . . . . . . . . . . . . . . . . . 14
System-board switches . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2. Diagnostics . . . . . . . . . . . . . . . . . . . . . 17
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . 17
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
POST beep codes . . . . . . . . . . . . . . . . . . . . . . 18
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . 21
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Viewing error logs from the Configuration/Setup Utility program . . . . . . 23
Viewing the BMC log from the diagnostic programs . . . . . . . . . . 23
POST error codes . . . . . . . . . . . . . . . . . . . . . . . 24
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . . 39
About the checkout procedure . . . . . . . . . . . . . . . . . . 39
Performing the checkout procedure . . . . . . . . . . . . . . . . 40
Checkpoint codes (trained service technicians only) . . . . . . . . . . . 40
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . . 41
CD or DVD drive problems . . . . . . . . . . . . . . . . . . . 41
Diskette drive problems . . . . . . . . . . . . . . . . . . . . . 42
General problems . . . . . . . . . . . . . . . . . . . . . . . 43
Hard disk drive problems . . . . . . . . . . . . . . . . . . . . 43
Intermittent problems. . . . . . . . . . . . . . . . . . . . . . 44
Keyboard, mouse, or pointing-device problems . . . . . . . . . . . . 44
Memory problems . . . . . . . . . . . . . . . . . . . . . . . 46
Microprocessor problems . . . . . . . . . . . . . . . . . . . . 47
Monitor or video problems . . . . . . . . . . . . . . . . . . . . 47
Optional-device problems . . . . . . . . . . . . . . . . . . . . 50
Power problems . . . . . . . . . . . . . . . . . . . . . . . 51
Serial port problems . . . . . . . . . . . . . . . . . . . . . . 52
ServerGuide problems . . . . . . . . . . . . . . . . . . . . . 53
Software problems . . . . . . . . . . . . . . . . . . . . . . 53
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . . 54
Error LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Power-supply LEDs . . . . . . . . . . . . . . . . . . . . . . . 56
Diagnostic programs, messages, and error codes . . . . . . . . . . . . 58
Chapter 3. Parts listing, System x3400 Types 7973, 7974, 7975 and 7976 87
Replaceable server components . . . . . . . . . . . . . . . . . . 88
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . 92
iv System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing the control-panel assembly . . . . . . . . . . . . . . . 142
Removing and replacing FRUs . . . . . . . . . . . . . . . . . . 143
Removing the hot-swap power-supply cage assembly . . . . . . . . . 143
Installing the hot-swap power-supply cage assembly . . . . . . . . . 145
Removing the simple-swap backplate . . . . . . . . . . . . . . . 146
Installing the simple-swap backplate . . . . . . . . . . . . . . . 148
Removing the SAS/SATA backplane . . . . . . . . . . . . . . . 149
Installing the SAS/SATA backplane . . . . . . . . . . . . . . . . 150
Removing a non-hot-swap power supply cage assembly . . . . . . . . 150
Installing a non-hot-swap power supply cage assembly . . . . . . . . 153
Removing the hot-swap power supply docking cable assembly . . . . . . 153
Installing the hot-swap power supply docking cable assembly . . . . . . 154
Removing the microprocessor and heat sink . . . . . . . . . . . . 155
Installing a microprocessor and heat sink . . . . . . . . . . . . . . 157
Removing the system board . . . . . . . . . . . . . . . . . . 161
Installing the system board . . . . . . . . . . . . . . . . . . . 163
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Contents v
vi System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging or leaking
capacitor.
v Mechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in “Power
cords” on page 92.
v Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
viii System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When using a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v Use extreme care when measuring high voltages.
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix
Safety statements
Important:
Each caution and danger statement in this documentation begins with a number.
This number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement begins with a number 1, translations for that
caution statement appear in the Safety Information document under statement 1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
your server or optional device before you install the device.
x System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Statement 1:
DANGER
To Connect: To Disconnect:
Safety xi
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
xii System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Statement 4:
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
Safety xiii
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 10:
CAUTION:
Do not place any object weighing more than 82 kg (180 lb) on top of
rack-mounted devices.
xiv System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
Safety xv
xvi System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in the IBM System x3400 Types 7973, 7974, 7975,
and 7976. It describes the diagnostic tools that come with the server, error codes
and suggested actions, and instructions for replacing failing components.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x3400
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x3400 Documentation CD. It
contains translated caution and danger statements. Each caution and danger
statement that appears in the documentation has a number that you can use to
locate the corresponding statement in your language in the Safety Information
document.
v Warranty and Support Information
This document is in PDF on the IBM System x3400 Documentation CD. It
contains information about the terms of the warranty and getting service and
assistance.
The server might have features that are not described in the documentation that
you received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the server documentation.
These updates are available from the IBM Web site. Complete the following steps
to check for updated documentation and technical updates.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/support/.
2. Under Search technical support, type 7973, 7974, 7975, or 7976 (depending
on your model), and click Search.
2 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Machine Types 7973 and 7974 features and specifications
The following information is a summary of the features and specifications for
Machine Types 7973 and 7974. Depending on the server model, some features
might not be available, or some specifications might not apply. See the User’s
Guide for more detail information about the specifications and features and the
installation of the components.
Table 1. Features and specifications
Microprocessor: Fans: Environment:
v Supports up to two Intel® Xeon® Three speed-controlled hot-swap fans v Air temperature:
dual-core processors – Server on: 10° to 35°C (50° to 95°F)
v 4 MB shared Level-2 cache Power supply: Altitude: 0 to 914 m (2998.0 ft)
v 667, 1066, or 1333 MHz front-side 670 watt (90-240 V ac) – Server off: -40° to 60°C (-40° to 140°F)
bus (FSB) Altitude: 0 to 2133 m (7000.0 ft)
Size: v Humidity (operating and storage): 8% to
Note: Use the Configuration/Setup v Height: 440 mm (17.3 in.) 80%
Utility program to determine the type v Depth: 747 mm (29.4 in.)
and speed of the microprocessors. v Width: 218 mm (8.6 in.) Heat output:
v Weight: 20 kg (42 lb) to 34 kg (75 lb) Approximate heat output in British thermal
Memory: depending upon configuration units (Btu) per hour:
v Minimum: 1 GB
v Minimum configuration: 693 Btu per hour
v Maximum: 32 GB (16 GB in mirrored Integrated functions: (203 watts)
mode) v Baseboard management controller v Maximum configuration: 1631 Btu per hour
v Types: PC2-5300, ECC fully-buffered (BMC) or onboard service processor (478 watts)
with double-data-rate 2 (DDR2) v Broadcom 5721 10/100/1000 Ethernet
v Connectors: eight dual inline memory controller on the system board with Electrical input:
module (DIMM) connectors, two-way RJ-45 Ethernet port v Sine-wave input (50 or 60 Hz) required
interleaved v Six-port, Serial ATA controller v Input voltage and frequency ranges
v Integrated RAID capability (SATA automatically selected
Drives (depending on the model): HostRAID) v Input voltage low range:
v Diskette (optional): External USB v Remote Supervisor Adapter II SlimLine – Minimum: 100 V ac
diskette drive v Two serial ports – Maximum: 127 V ac
v Hard disk drive: SATA v One parallel port v Input voltage high range:
v One of the following IDE drives: v Four Universal Serial Bus (USB) v2.0 – Minimum: 200 V ac
– CD-ROM ports (two on front and two on rear) – Maximum: 240 V ac
– CD-RW (optional) v Keyboard port v Input kilovolt-amperes (kVA) approximately:
– DVD-ROM (optional) v Mouse port – Minimum: 0.21 kVA (all models)
– DVD-ROM/CD-RW (optional) v ATA-100 single-channel IDE controller – Maximum: 0.49 kVA
(bus mastering)
Drive bays (depending on the v ATI ES1000 video controller Notes:
model): – Compatible with SVGA and VGA 1. Power consumption and heat output vary
v Three half-high 5.25-in. bays (one – 16 MB SDRAM video memory depending on the number and type of
CD or DVD drive installed) or one optional features installed and the
half-high CD or DVD drive and one Diagnostic LEDs: power-management optional features in
full-high tape drive v Fans use.
v Four 3.5-in. simple-swap bays v Memory
2. These levels were measured in controlled
v Power supply
Expansion slots (depending on the acoustical environments according to the
model): procedures specified by the American
Acoustical noise emissions:
National Standards Institute (ANSI) S12.10
v Six expansion slots v Sound power, idling: 5.6 bel
and ISO 7779 and are reported in
– Three PCI Express x8 slots (two v Sound power, operating: 6.0 bel
accordance with ISO 9296. Actual
x8 links and one x4 link) sound-pressure levels in a given location
– One PCI 32-bit/33 MHz slot might exceed the average values stated
– Two PCI-X 64-bit/133 MHz slots because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers
will operate.
Chapter 1. Introduction 3
Machine Types 7975 and 7976 features and specifications
The following information is a summary of the features and specifications for
Machine Types 7975 and 7976. Depending on the server model, some features
might not be available, or some specifications might not apply. See the User’s
Guide for more detail information about the specifications and features and the
installation of the components.
4 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Table 2. Features and specifications
Microprocessor: Fans: Three speed-control hot-swap fans Diagnostic LEDs:
v Supports up to two Intel Xeon (standard) v Fans
dual-core processors or two Intel Note: Six fans are required to provide v Memory
quad-core processors redundancy in hot-swap models; therefore, v Hard disk drives (redundant models)
Important: Do not mix dual-core you must install an additional redundant v Power supply
processors and quad-core processors power and cooling option kit (the option kit
comes with a hot-swap power supply and Environment:
in the same server.
three hot-swap fans) to upgrade to v Air temperature:
v 4 MB shared Level-2 cache
redundant mode. – Server on: 10° to 35°C (50° to 95°F)
v 667, 1066, or 1333 MHz front-side
bus (FSB) Altitude: 0 to 914 m (2998.0 ft)
Power supply: – Server off: -40° to 60°C (-40° to 140°F)
Note: Use the Configuration/Setup One of the following power supplies: Altitude: 0 to 2133 m (7000.0 ft)
Utility program to determine the type v One nonredundant 670 watt (90-240 V v Humidity (operating and storage): 8% to
and speed of the microprocessors. ac) 80%
v One 835 watt (90-240 V ac).
Memory: Heat output:
Note: Two 835 watt power supplies
v Minimum: 1 GB Approximate heat output in British thermal
provide redundancy in hot-swap
v Maximum: 32 GB (16 GB in mirrored units (Btu) per hour:
models; therefore, you must install an
mode) v Minimum configuration: 781 Btu per hour
additional redundant power and cooling
v Types: PC2-5300, ECC fully-buffered (229 watts)
option kit (the option kit comes with an
with double-data-rate 2 (DDR2) v Maximum configuration: 1910 Btu per hour
835 watt hot-swap power supply and
v Connectors: eight dual inline memory (560 watts)
three hot-swap fans) to upgrade to
module (DIMM) connectors, two-way
redundant mode.
interleaved Electrical input:
v Sine-wave input (50 or 60 Hz) required
Size:
Drives (depending on the model): v Input voltage and frequency ranges
v Height: 440 mm (17.3 in.)
v Diskette (optional): External USB automatically selected
v Depth: 747 mm (29.4 in.)
diskette drive v Input voltage low range:
v Width: 218 mm (8.6 in.)
v Hard disk drive: SATA or SAS – Minimum: 100 V ac
v Weight: 20 kg (42 lb) to 34 kg (75 lb)
v One of the following IDE drives: – Maximum: 127 V ac
depending upon configuration
– CD-ROM v Input voltage high range:
– CD-RW (optional) Integrated functions: – Minimum: 200 V ac
– DVD-ROM (optional) v Baseboard management controller – Maximum: 240 V ac
– DVD-ROM/CD-RW (optional) (BMC) or onboard service processor v Input kilovolt-amperes (kVA) approximately:
v Broadcom 5721 10/100/1000 Ethernet – Minimum: 0.23 kVA (all models)
Drive bays (depending on the – Maximum: 0.57 kVA
controller on the system board with
model):
RJ-45 Ethernet port Notes:
v Three half-high 5.25-in. bays (one
v Dual-channel (four ports per channel)
CD or DVD drive installed) or one 1. Power consumption and heat output vary
onboard SAS/SATA controller with
half-high CD or DVD drive and one depending on the number and type of
integrated RAID
full-high tape drive optional features installed and the
v Remote Supervisor Adapter II SlimLine
v Eight 3.5-in. hot-swap hard disk drive power-management optional features in
v Two serial ports
bays use.
v One parallel port
Note: You can install up to eight 2. These levels were measured in controlled
v Four Universal Serial Bus (USB) v2.0
hot-swap drives when you order the acoustical environments according to the
ports (two on front and two on rear)
4-drive backplane option kit. procedures specified by the American
v Keyboard port
v Mouse port National Standards Institute (ANSI) S12.10
Expansion slots (depending on the and ISO 7779 and are reported in
v ATA-100 single-channel IDE controller
model): accordance with ISO 9296. Actual
(bus mastering)
v Six expansion slots v ATI ES1000 video controller sound-pressure levels in a given location
– Three PCI Express x8 slots (two – Compatible with SVGA and VGA might exceed the average values stated
x8 links and one x4 link) – 16 MB SDRAM video memory because of room reflections and other
nearby noise sources. The declared
– One PCI 32-bit/33 MHz slot
Acoustical noise emissions (depending sound-power levels indicate an upper limit,
– Two PCI-X 64-bit/133 MHz slots on your model): below which a large number of computers
v Sound power, idling: 5.6 bel or 6.0 bel will operate.
v Sound power, operating: 6.0 bel or 6.1
bel
Chapter 1. Introduction 5
Server controls, LEDs, and connectors
This section describes the controls, light-emitting diodes (LEDs), and connectors on
the front and rear of the server.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the hot-swap server models.
Front
information
panel
USB connectors
CD or DVD drive
activity LED
(green) CD or DVD-eject button
6 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
The following illustration shows the controls, LEDs, and connectors on the front of
the simple-swap server models.
Front
information
panel
USB connectors
CD or DVD drive
activity LED
(green) CD or DVD-eject button
Power-on LED
When this LED is lit, it indicates that the server is turned on. When this LED
is off, it indicates that ac power is not present, or the power supply or the
LED itself has failed.
Note: If this LED is off, it does not mean that there is no electrical power in
the server. The LED might be burned out. To remove all electrical power
from the server, you must disconnect the power cords from the electrical
outlets.
Power-control button
Press this button to turn the server on and off manually.
Hard disk drive activity LED
When this LED is flashing, it indicates that a hard disk drive is in use.
System-error LED
When this amber LED is lit, it indicates that a system error has occurred.
An LED on the system board might also be lit to help isolate the error. See
Chapter 2, “Diagnostics,” on page 17 for additional information.
USB connectors
Connect USB devices to these connectors.
Chapter 1. Introduction 7
CD or DVD-eject button
Press this button to release a CD from the CD drive or a DVD from the
DVD drive.
CD or DVD drive activity LED
When this LED is lit, it indicates that the CD drive or DVD drive is in use.
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector on the rear of the server. When this
LED is lit, it indicates that there is activity between the server and the
network.
Ethernet link status LED
This LED is on the Ethernet connector on the rear of the server. When this
LED is lit, it indicates that there is an active connection on the Ethernet
port.
Hot-swap hard disk drive activity LED (some models)
On some server models, each hot-swap drive has a hard disk drive activity
LED. When this green LED is flashing, it indicates that the drive is in use.
When the drive is removed, this LED also is visible on the SAS backplane,
next to the drive connector. The backplane is the printed circuit board
behind drive bays 4 through 11.
Hot-swap hard disk drive status LED (some models)
On some server models, each hot-swap hard disk drive has an amber
status LED. If this amber status LED for a drive is lit, it indicates that the
associated hard disk drive has failed.
If an optional ServeRAID™ adapter is installed in the server and the LED
flashes slowly (one flash per second), the drive is being rebuilt. If the LED
flashes rapidly (three flashes per second), the adapter is identifying the
drive.
When the drive is removed, this LED also is visible on the SAS/SATA
backplane, below the hot-swap hard disk drive activity LED.
8 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Rear view
The following illustration shows the LEDs and connectors on the rear of the
hot-swap power supply models with optional redundant power.
Power cords
AC power LEDs
DCpower LEDs
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
The following illustration shows the connectors on the rear of the non-hot-swap
power supply models.
Power cords
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
Chapter 1. Introduction 9
Power-cord connector
Connect the power cord to this connector.
AC power LED
This green LED provides status information about the power supply. During
typical operation, both the ac and dc power LEDs are lit. For any other
combination of LEDs, see the Problem Determination and Service Guide on
the IBM System x3400 Documentation CD.
DC power LED
This green LED provides status information about the power supply. During
typical operation, both the ac and dc power LEDs are lit. For any other
combination of LEDs, see the Problem Determination and Service Guide on
the IBM System x3400 Documentation CD.
Mouse connector
Connect a mouse device to this connector.
Keyboard connector
Connect a PS/2 keyboard to this connector.
Serial 1 connector
Connect a 9-pin serial device to this connector.
Parallel connector
Connect a parallel device to this connector.
Video connector
Connect a monitor to this connector.
USB connectors
Connect USB devices to these connectors.
Ethernet connector
Use this connector to connect the server to a network.
Serial 2 connector
Connect a 9-pin serial device to this connector.
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector. When this LED is lit, it indicates that
there is activity between the server and the network.
Ethernet link status LED
This LED is on the Ethernet connector. When this LED is lit, it indicates that
there is an active connection on the Ethernet port.
Remote Supervisor Adapter II SlimLine connector
Connect the optional Remote Supervisor Adapter II SlimLine card to this
connector.
10 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Internal connectors, LEDs, and switches
The following illustrations show the connectors, light-emitting diodes (LEDs), and
switches on the system board. The illustrations might differ slightly from your
hardware.
Primary IDE
Front USB
DIMM LEDs
Microprocessor 1
6 12
5 11
4 10
3 9
2 8
1 7
SAS/SATA backplane 1
power
Microprocessor 2
Rear fan
SAS/SATA backplane 2
power
COM 2 Simple-swap SATA backplate
header
Hot-swap SAS/SATA 1
signal
Hot-swap SAS/SATA 2
signal
Hot-swap fan
(redundant)
Chapter 1. Introduction 11
System-board external connectors
The following illustration shows the external input/output (I/O) connectors on the
system board.
Mouse
Keyboard
Serial 1
(COM 1)
DIMM LEDs
6 12
5 11
Parallel
4 10
3 9
2 8
1 7
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
12 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
System-board option connectors
The following illustration shows the system-board connectors for user-installable
options.
DIMM 6 DIMM 12
DIMM 5 DIMM 11
DIMM 4 DIMM 10
DIMM 3 DIMM 9
DIMM 2 DIMM 8
DIMM 1 DIMM 7
DIMM LEDs
6 12
5 11
4 10
3 9
Microprocessor 1
2 8
1 7
Remote
Supervisor
Adapter II SlimLine Microprocessor 2
VRM
Slot 1, PCI Express x8 (x4)
Chapter 1. Introduction 13
System-board LEDs
The following illustration shows the LEDs on the system board.
Microprocessor 1
error LED
error LEDs 4 10
3 9
2 8
1 through 12 1 7
Microprocessor 2
Microprocessor error LED
mismatch
LED
VRM error
LED
Slot 1
error LED Battery LED
Slot 2
error LED
BMC heartbeat
Slot 3 LED
error LED
Slot 4 ServeRAID
error LED error LED
Slot 5
error LED
Slot 6
error LED
14 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
System-board switches
The following illustration shows the switches on the system board.
DIMM LEDs
6 12
5 11
4 10
3 9
2 8
1 7
The following table describes the function of each switch on the system board.
Table 3. System board switches
Switch number Description
1 Boot block:
v When this switch is on 1, this is normal mode.
v When this switch is toggled to On, this enables the
system to recover if the BIOS code becomes damaged.
Chapter 1. Introduction 15
16 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Chapter 2. Diagnostics
This chapter describes the diagnostic tools that are available to help you solve
problems that might occur in the server.
If you cannot locate and correct the problem using the information in this chapter,
see “Getting help and technical assistance” on page 183 for more information.
Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” for more
information.
v Troubleshooting tables
These tables list problem symptoms and actions to correct the problems. See
“Troubleshooting tables” on page 41.
v Server LEDs
Use the LEDs on the server to diagnose system errors quickly. See “Error LEDs”
on page 55 for more information.
v Diagnostic programs, messages, and error messages
The diagnostic programs are the primary method of testing the major
components of the server. The diagnostic programs are on the IBM Enhanced
Diagnostics CD that comes with the server. See “Diagnostic programs,
messages, and error codes” on page 58 for more information.
POST
When you turn on the server, it performs a series of tests to check the operation of
the server components and some optional devices in the server. This series of tests
is called the power-on self-test, or POST.
If a power-on password is set, you must type the password and press Enter, when
prompted, for POST to run.
If POST is completed without detecting any problems, a single beep sounds, and
the server startup is completed.
If POST detects a problem, more than one beep might sound, or an error message
is displayed. See “POST beep codes” on page 18 and “POST error codes” on page
24 for more information.
The following table describes the beep codes and suggested actions to correct the
detected problems.
A single problem might cause more than one error message. When this occurs,
correct the cause of the first error message. The other error messages usually will
not occur the next time POST runs.
Exception: If there are multiple error codes that indicate a microprocessor error,
the error might be in a microprocessor or in a microprocessor socket. See
“Microprocessor problems” on page 47 for information about diagnosing
microprocessor problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Beep code Description Action
1-1-3 CMOS write/read test failed. 1. Reseat the battery.
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. Battery
b. (Trained service technician only) System
board
1-1-4 BIOS ROM checksum failed. 1. Recover the BIOS code.
2. (Trained service technician only) Replace
the system board.
1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the
system board.
1-2-2 DMA initialization failed. (Trained service technician only) Replace the
system board.
1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the
system board.
1-2-4 RAM refresh verification failed. 1. Reseat the DIMMs.
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. DIMMs
b. (Trained service technician only) System
board
18 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Beep code Description Action
1-3-1 First 64 K RAM test failed. 1. Reseat the DIMMs.
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. DIMMs
b. (Trained service technician only) System
board
2-1-1 Secondary DMA register test failed. (Trained service technician only) Replace the
system board.
2-1-2 Primary DMA register test failed. (Trained service technician only) Replace the
system board.
2-1-3 Primary interrupt mask register test (Trained service technician only) Replace the
failed. system board.
2-1-4 Secondary interrupt mask register test (Trained service technician only) Replace the
failed. system board.
2-4-1 Video failed, system believed to be (Trained service technician only) Replace the
operable. system board.
3-1-1 Timer interrupt test failed. (Trained service technician only) Replace the
system board.
3-1-2 Timer 2 test failed. (Trained service technician only) Replace the
system board.
3-1-4 Time-of-day clock failed. 1. Reseat the battery.
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. Battery
b. (Trained service technician only) System
board
3-3-2 Critical SMBUS error occurred. 1. Reseat the DIMMs.
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. DIMMs
b. (Trained service technician only) System
board
Chapter 2. Diagnostics 19
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Beep code Description Action
3-3-3 No operational memory in system. 1. Make sure that the system board contains
the correct number and type of DIMMs;
install or reseat the DIMMS; then, restart
the server.
Important: In some memory
configurations, the 3-3-3 beep code might
sound during POST, followed by a blank
monitor screen. If this occurs and the Boot
Fail Count option in the Start Options of
the Configuration/Setup Utility program is
enabled, you must restart the server three
times to reset the configuration settings to
the default configuration (the memory
connector or bank of connectors enabled).
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. DIMMs
b. (Trained service technician only) System
board
Two short beeps Information only, configuration has 1. Run the Configuration/Setup Utility program.
changed.
2. Run the diagnostic programs.
20 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
No-beep symptoms
The following table describes situations in which no beep code sounds when POST
is completed.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
No-beep symptom Description Action
No beeps occur, and the 1. (Trained service technician only) Reseat the
server operates correctly. front information panel LED cable.
2. (Trained service technician only) Replace
the front information panel LED assembly.
No beeps occur, and See “Solving undetermined problems” on page
there is no video. 84.
Chapter 2. Diagnostics 21
Error logs
The POST error log contains the three most recent error codes and messages that
were generated during POST. The BMC log and the system-event log contain
messages that were generated during POST and all system status messages from
the service processor.
Sensor Number= 40
Event Direction/Type= 01
Event Data= 52 00 1A
The BMC log is limited in size. When the log is full, new entries will not overwrite
existing entries; therefore, you must periodically clear the BMC log through the
Configuration/Setup Utility program (the menu choices are described in the User’s
Guide). When you are troubleshooting an error, be sure to clear the BMC log so
that you can find current errors more easily.
Important: After you complete a repair or correct an error, clear the BMC log to
turn off the system-error LED on the front of the server.
Entries that are written to the BMC log during the early phase of POST show an
incorrect date and time as the default time stamp; however, the date and time are
corrected as POST continues.
Each BMC log entry appears on its own page. To display all of the data for an entry,
use the Up Arrow (↑) and Down Arrow (↓) keys or the Page Up and Page Down
keys. To move from one entry to the next, select Get Next Entry or Get Previous
Entry.
The log indicates an assertion event when an event has occurred. It indicates a
deassertion event when the event is no longer occurring.
Some of the error codes and messages in the BMC log are abbreviated.
If you view the BMC log through the Web interface of the optional Remote
Supervisor Adapter II SlimLine, the messages can be translated.
You can view the contents of the POST error log, the BMC log, and the
system-error log from the Configuration/Setup Utility program. You can view the
22 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
contents of the BMC log also from the diagnostic programs. For complete
information about using the Configuration/Setup Utility program, see the User’s
Guide.
For information about using the diagnostic programs, see “Running the diagnostic
programs” on page 58.
Chapter 2. Diagnostics 23
POST error codes
The following table describes the POST error codes and suggested actions to
correct the detected problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
062 Three consecutive boot failures using the 1. Update the system firmware to the latest level
default configuration. (see “Updating the firmware” on page 165).
2. (Trained service technician only) Replace the
system board.
101 Tick timer internal interrupt failure. (Trained service technician only) Replace the system
board.
102 Internal timer channel 2 test failure. (Trained service technician only) Replace the system
board.
151 Real-time clock error. 1. Reseat the battery.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
161 Real-time clock battery failure. 1. Reseat the battery.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
162 Invalid configuration information or CMOS 1. Run the Configuration/Setup Utility program,
random-access memory (RAM) checksum select Load Default Settings, and save the
failure. settings.
2. Reseat the following components:
a. Battery
b. Failing device (If the device is a FRU, it must
be reseated by a trained service technician
only.)
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. Failing device (If the device is a FRU, it must
be replaced by a trained service technician
only.)
c. (Trained service technician only) System
board
24 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
163 Time of day not set. 1. Run the Configuration/Setup Utility program,
select Load Default Settings, make sure that the
date and time are correct, and save the settings.
2. Reseat the battery.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
175 Service processor flash code damaged or 1. Restart the server.
not loaded.
2. Update the optional Remote Supervisor Adapter II
SlimLine firmware (see “Updating the firmware”
on page 165.
3. Replace the optional Remote Supervisor Adapter
II SlimLine.
4. (Trained service technician only) Replace the
system board.
178 Security hardware error. 1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the optional Remote Supervisor Adapter II
SlimLine.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Optional Remote Supervisor Adapter II
SlimLine
b. (Trained service technician only) System
board
184 Power-on password damaged. 1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the battery.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
Chapter 2. Diagnostics 25
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
187 VPD serial number not set. 1. Set the serial number by updating the BIOS code
level (see “Updating the firmware” on page 165).
2. Reseat the optional Remote Supervisor Adapter II
SlimLine.
3. (Trained service technician only) Replace the
system board.
188 Bad VPD CRC #2. 1. Restart the server.
2. Update the firmware (see “Updating the firmware”
on page 165.
3. Reseat the optional Remote Supervisor Adapter II
SlimLine.
4. (Trained service technician only) Replace the
system board.
189 Three attempts were made to access the Restart the server and enter the administrator
server with an incorrect password. password; then, run the Configuration/Setup Utility
program and change the power-on password.
196 Processor cache mismatch. 1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor.
4. (Trained service technician only) Replace
microprocessor.
198 Processor speed mismatch. 1. Make sure that all microprocessors have the
same speed (see “Using the Configuration/Setup
Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor.
4. (Trained service technician only) Replace
microprocessor.
289 A DIMM has been disabled by the user or 1. If the DIMM was disabled by the user, run the
by the system. Configuration/Setup Utility program and enable
the DIMM.
2. Make sure that the DIMM is installed correctly
(see “Installing a memory module” on page 120).
3. Reseat the DIMM.
4. Replace the DIMM.
26 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
301 Keyboard or keyboard controller error. 1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable
keyboardless operation to prevent the POST error
message 301 from being displayed during startup.
2. Reseat the keyboard cable.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
303 Keyboard controller failure. 1. Reseat the keyboard.
2. Replace the keyboard.
3. (Trained service technician only) Replace the
system board.
1600 The service processor is not functioning. 1. If the optional Remote Supervisor Adapter II
Note: Depending on which device is SlimLine is installed:
installed, the service processor is the
a. Update the Remote Supervisor Adapter II
optional Remote Supervisor Adapter II
SlimLine firmware.
SlimLine or the BMC.
b. Replace the Remote Supervisor II SlimLine.
2. Update the BMC firmware (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Replace the
system board.
1604 Machine type mismatch. 1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Update the BIOS code and BMC firmware (see
“Updating the firmware” on page 165).
3. (Trained service technician only) Replace the
system board.
Chapter 2. Diagnostics 27
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1762 Fixed disk configuration error. 1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the following components:
v SAS cables
v SAS hard disk drive
v SAS backplane
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
4. (Trained service technician only) Replace the
system board.
28 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
178x Fixed disk error. 1. Run the hard disk drive diagnostic tests on drive
Note: x is the drive that has the error. x (see “Running the diagnostic programs” on
page 58.
2. Reseat the hard disk drive cables.
3. Replace the hard disk drive cables.
4. Run the hard disk drive diagnostics tests on drive
x.
5. Reseat the following components, depending on
the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. Optional adapter cable
d. SATA backplate
6. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive x
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. Optional adapter cable
d. SATA backplate
7. (Trained service technician only) Replace the
system board.
1800 Unavailable PCI hardware interrupt. 1. Run the Configuration/Setup Utility program and
adjust the adapter settings.
2. Remove each adapter one at a time, restarting
the server each time, until the problem is isolated.
Chapter 2. Diagnostics 29
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1801 A PCI adapter has requested memory 1. Make sure that no devices have been disabled in
resources that are not available. the Configuration/Setup Utility program.
2. Change the order of the adapters in the PCI,
PCI-X, or PCI Express slots. Make sure that the
startup (boot) device is positioned early in the
scanning order. (For information about the
scanning order, see the User’s Guide on the IBM
System x3400 Documentation CD).
3. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct. If the memory resource
settings are not correct, change them.
4. If all memory resources are being used, remove
an adapter to make memory available to the
adapter. Disabling the BIOS on the adapter
should correct the error. See the documentation
that comes with the adapter.
1802 No more I/O space is available for a PCI, 1. Make sure that the settings for the adapter and all
PCI-X, or PCI Express adapter. other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI, PCI-X,
or PCI Express slot or device, remove that
device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
1803 No more memory (above 1 MB for a PCI, 1. Make sure that the settings for the adapter and all
PCI-X, or PCI Express adapter). other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI, PCI-X,
or PCI Express slot or device, remove that
device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
30 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1804 No more memory (below 1 MB for a PCI, 1. Make sure that the settings for the adapter and all
PCI-X, or PCI Express adapter). other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI, PCI-X,
or PCI Express slot or device, remove that
device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
1805 PCI option ROM checksum error. 1. Remove the failing adapter.
2. Reseat each adapter.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
1806 PCI built-in self-test failure. 1. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI, PCI-X,
or PCI Express slot or device, remove that
device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
Chapter 2. Diagnostics 31
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1807, 1808 General PCI error. 1. Make sure that no devices have been disabled in
the Configuration/Setup Utility program.
2. Reseat the failing adapter.
Note: If an error LED is lit for a specific adapter,
reseat that adapter first; if no LEDs are lit, reseat
each adapter one at a time, restarting the server
each time, to isolate the failing adapter.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
1810 PCI error. 1. Make sure that no devices have been disabled in
the Configuration/Setup Utility program.
2. Remove the adapters from the PCI, PCI-X, or PCI
Express slots.
3. Reseat the failing adapter.
Note: If an error LED is lit on an adapter, reseat
that adapter first; if no LEDs are lit, reseat each
adapter one at a time, restarting the server each
time, to isolate the failing adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Failing adapter
b. (Trained service technician only) System
board
32 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A hard disk drive does not contain a valid 1. Make sure that a bootable operating system is
boot sector. installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components, depending on
the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SATA backplate
4. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SATA backplate
5. (Trained service technician only) Replace the
system board.
2462 Video configuration error occurred. 1. Reseat the video adapter, if one is installed.
2. (Trained service technician only) Replace the
system board.
Chapter 2. Diagnostics 33
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
5962 IDE CD or DVD drive configuration error. 1. Run the Configuration/Setup Utility program and
load the default settings (see “Using the
Configuration/Setup Utility program” on page
166).
2. Reseat the following components:
v CD or DVD drive cable
v CD or DVD drive
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
4. (Trained service technician only) Replace the
system board
8603 Pointing-device error. 1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
00012000 Processor machine check error. 1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
00019501 Processor 1 is not functioning; check VRM 1. (Trained service technician only) Reseat
and processor LEDs. microprocessor 1.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
34 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00019502 Processor 2 is not functioning; check VRM 1. (Trained service technician only) Reseat
and processor LEDs. microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
00019701 Processor 1 failed the built-in self-test 1. (Trained service technician only) Reseat
(BIST). microprocessor 1.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
00019702 Processor 2 failed the built-in self-test 1. (Trained service technician only) Reseat
(BIST). microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
01298001 No update data for processor 1. 1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor 1.
4. (Trained service technician only) Replace
microprocessor 1.
Chapter 2. Diagnostics 35
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
01298002 No update data for processor 2. 1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor 2.
4. (Trained service technician only) Replace
microprocessor 2.
01298101 Bad update data for processor 1. 1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code again (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat the
microprocessor.
4. (Trained service technician only) Replace the
microprocessor.
01298102 Bad update data for processor 2. 1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor 2.
4. (Trained service technician only) Replace
microprocessor 2.
01298200 Processor speed mismatch. Make sure that all microprocessors have the same
cache size (see “Using the Configuration/Setup Utility
program” on page 166.
36 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
I9990301 Hard disk drive boot sector error. 1. Reseat the following components, depending on
the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SATA backplate
2. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SATA backplate
3. (Trained service technician only) Replace the
system board.
Chapter 2. Diagnostics 37
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
I9990305 An operating system was not found. 1. Make sure that a bootable operating system is
installed. To determine whether an operating
system is one of the devices in the startup
sequence, run the Configuration/Setup Utility
program (see the User’s Guide on the IBM
System x3400 Documentation CD).
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Hard disk drive backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
4. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Hard disk drive backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
5. (Trained service technician only) Replace the
system board.
I9990650 AC power has been restored. 1. Reseat the power cords.
2. Check for interruption of the external power.
3. Replace the power cords.
4. For hot-swap models, replace the power supply
backplane.
38 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the server.
Important: If the server is part of a shared hard disk drive cluster, run one test
at a time. Do not run any suite of tests, such as “quick” or “normal” tests,
because this might enable the hard disk drive diagnostic tests.
v If the server is halted and a POST error code is displayed, see “Error logs” on
page 22. If the server is halted and no error message is displayed, see
“Troubleshooting tables” on page 41 and “Solving undetermined problems” on
page 84.
v For information about power-supply problems, see “Solving power problems” on
page 82.
v For intermittent problems, check the error log; see “Error logs” on page 22 and
“Diagnostic programs, messages, and error codes” on page 58.
Chapter 2. Diagnostics 39
Performing the checkout procedure
To perform the checkout procedure, complete the following steps:
1. Is the server part of a cluster?
v No: Go to step 2.
v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.
2. Complete the following steps:
a. Turn off the server and all external devices.
b. Check all cables and power cords.
c. Set all display controls to the middle positions.
d. Turn on all external devices.
e. Turn on the server. If the server does not start, see “Troubleshooting tables”
on page 41.
f. Check the system-error LED on the control panel. If it is lit, check the LEDs
on the system board (see “Error LEDs” on page 55).
Important: If the system-error LED on the front of the server is lit but there
are no other error indications, clear the BMC log. This log does not clear
itself, and if it begins to fill up, the system-error LED will be lit. Also, after you
complete a repair or correct an error, clear the BMC log to turn off the
system-error LED on the front of the server.
g. Check for the following results:
v Successful completion of POST, indicated by a single beep
v Successful completion of startup, indicated by a readable display of the
operating-system desktop
3. Did a single beep sound and are there readable instructions on the main menu,
or was a POST error code displayed?
v Yes: Find the beep code or error code in “POST beep codes” on page 18 or
“POST error codes” on page 24; if necessary, see “Solving undetermined
problems” on page 84.
v No: Find the failure symptom in “Troubleshooting tables” on page 41; if
necessary, run the diagnostic programs (see “Running the diagnostic
programs” on page 58).
– If you receive an error, see “Diagnostic error codes” on page 60.
– If the diagnostic programs were completed successfully and you still
suspect a problem, see “Solving undetermined problems” on page 84.
There are two types of checkpoint codes: complex programmable logic device
(CPLD) hardware checkpoint codes and BIOS checkpoint codes. The BIOS
checkpoint codes might change when the BIOS code is updated.
40 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see “Running the diagnostic
programs” on page 58 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the LEDs on the control panel or the system board (see “Error LEDs” on
page 55).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
Chapter 2. Diagnostics 41
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The CD or DVD drive tray is not 1. Make sure that the server is turned on.
working.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
42 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A cover lock is broken, an LED If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
is not working, or a similar trained service technician.
problem has occurred.
Chapter 2. Diagnostics 43
Intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A problem occurs only 1. Make sure that:
occasionally and is difficult to v All cables and cords are connected securely to the rear of the server and
diagnose. attached devices.
v When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and
shut down.
2. Check the system-error log or BMC log (see “Error logs” on page 22).
44 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The mouse or pointing device 1. Make sure that:
does not work.
v The mouse or pointing-device cable is securely connected to the server.
v If you are using a PS/2 mouse or pointing device, the keyboard and mouse
or pointing-device cables are not reversed.
v The mouse or pointing-device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse option is enabled in the Configuration/Setup Utility program.
2. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
Chapter 2. Diagnostics 45
Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The amount of system memory 1. Make sure that:
that is displayed is less than the
v No error LEDs are lit on the control-panel assembly or on the system board.
amount of installed physical
memory. v Memory mirroring does not account for the discrepancy.
v The memory modules are seated correctly.
v You have installed the correct type of memory.
v All DIMMs are enabled. The server might have automatically disabled a
DIMM when it detected a problem.
2. Check the POST error log for error message 289:
v If a DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
3. Run memory diagnostics (see “Running the diagnostic programs” on page 58).
4. Make sure that there is no memory mismatch when the server is over the
minimum memory configuration (one 512 MB DIMM) and that you have
installed the correct number of DIMMs (see the User’s Guide on the IBM
System x3400 Documentation CD for information about installing memory
modules).
5. Reseat the DIMMs.
6. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. (Trained service technician only) System board
Multiple rows of DIMMs in a 1. Reseat the DIMMs; then, restart the server.
branch are identified as failing.
2. Replace the lowest-numbered DIMM pair of those that are identified; then,
restart the server. Repeat as necessary.
3. (Trained service technician only) Replace the system board.
46 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Microprocessor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A microprocessor LED is lit 1.
during POST, indicating that the
2. Make sure that the server supports all the microprocessors and that the
startup (boot) microprocessor is
microprocessors match in speed and cache size.
not working correctly.
3. Reseat the following components:
a. (Trained service technician only) Microprocessor
b. VRM
4. (Trained service technician only) If there is no indication of which
microprocessor has failed, isolate the error by testing with one microprocessor
at a time.
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
6. (Trained service technician only) If there are multiple error codes or LEDs that
indicate a microprocessor error, reverse the locations of the microprocessors or
with a microprocessor socket.
Chapter 2. Diagnostics 47
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
Testing the monitor 1. Make sure that the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor that is being
tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs,
the problem might be a video device driver.
4. Reseat the Remote Supervisor Adapter II SlimLine (if one is present).
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Remote Supervisor Adapter II SlimLine (if one is present)
b. (Trained service technician only) System board
The screen is blank. 1. Make sure that:
v The server is turned on. If there is no power to the server, see “Power
problems” on page 51.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v No beep codes sound when the server is turned on.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs and the Boot
Fail Count option in the Start Options of the Configuration/Setup Utility
program is enabled, you must restart the server three times to reset the
configuration settings to the default configuration (the memory connector or
bank of connectors enabled).
2. Make sure that the correct server is controlling the monitor, if applicable.
3. Make sure that damaged BIOS code is not affecting the video; see “Recovering
from a BIOS update failure” on page 72.
4. See “Solving undetermined problems” on page 84.
The monitor works when you 1. Make sure that:
turn on the server, but the
v The application program is not setting a display mode that is higher than the
screen goes blank when you
capability of the monitor.
start some application
programs. v You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Running the diagnostic programs” on page 58).
v If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” on page 84.
v (Trained service technician only) If the server fails the video diagnostics,
replace the system board.
48 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The monitor has screen jitter, or 1. If the monitor self-tests show the monitor is working correctly, consider the
the screen image is wavy, location of the monitor. Magnetic fields around other devices (such as
unreadable, rolling, or distorted. transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
2. Reseat the following components:
a. Monitor cable
b. Remote Supervisor Adapter II SlimLine (if one is present)
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Remote Supervisor Adapter II SlimLine (if one is present)
c. (Trained service technician only) System board
Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct
screen. language (see “Updating the firmware” on page 165).
2. Reseat the monitor cable.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained service technician only) System board
Chapter 2. Diagnostics 49
Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
An IBM optional device that was 1. Make sure that:
just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/
eserver/serverproven/compat/us/).
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or any other device is changed, you must
update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
An IBM optional device that 1. Make sure that all of the hardware and cable connections for the device are
used to work does not work secure.
now.
2. If the device comes with test instructions, use those instructions to test the
device.
3. Reseat the failing device.
4. Replace the failing device.
50 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Power problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The power-control button does 1. Make sure that the control-panel assembly power-control button is working
not work (the server does not correctly:
start).
a. Disconnect the server power cords.
Note: The power-control button
will not function until 20 b. Reconnect the power cords.
seconds after the server has c. Press the power-control button. If the server does not start, check the
been connected to ac power. power-control button for damage.
2. Make sure that:
v The power cords are correctly connected to the server and to a working
electrical outlet.
v The power LEDs (AC, DC) are lit correctly.
v The server power-on LED on the front information panel is flashing after AC
power cord is connected and that it stays on after the power-button is
pressed.
v The server contains the correct type of DIMMs.
v The DIMMs are correctly seated.
v A POST beep code did not sound, indicating a memory initialization error.
v The LEDs on the power supply do not indicate a problem.
v The microprocessor is correctly installed.
3. Reseat the following components:
a. DIMMs
b. Power-supply cables to all internal components
c. Power supplies (hot-swap models)
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. Power supplies (hot-swap models)
c. (Trained service technician only) Power supply (non-hot swap models)
5. If you just installed an optional device, remove it, and restart the server. If the
server now starts, you might have installed more devices than the power supply
supports.
6. See “Solving undetermined problems” on page 84.
The server does not turn off. 1. Determine whether you are using an Advanced Configuration and Power
Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI
operating system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the server by holding the power-control button for 5 seconds.
c. Restart the server.
d. If the server fails POST and the power-control button does not work,
disconnect the ac power cord for 20 seconds; then, reconnect the ac power
cord and restart the server.
2. (Trained service technician only) If the problem remains or if you are using an
ACPI-aware operating system, suspect the system board.
Chapter 2. Diagnostics 51
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The server unexpectedly shuts See “Solving undetermined problems” on page 84.
down, and the LEDs on the
control-panel assembly are not
lit.
52 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
™
The ServerGuide Setup and v Make sure that the server supports the ServerGuide program and has a
Installation CD will not start. startable (bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
The ServeRAID program cannot v Make sure that there are no duplicate IRQ assignments.
view all installed drives, or the v Make sure that the hard disk drive is connected correctly.
operating system cannot be
installed.
The operating-system Make more space available on the hard disk.
installation program
continuously loops.
The ServerGuide program will Make sure that the operating-system CD is supported by the ServerGuide program.
not start the operating-system See the ServerGuide Setup and Installation CD label for a list of supported
CD. operating-system versions.
The operating system cannot be Make sure that the operating system is supported on the server. If the operating
installed; the option is not system is supported, no logical drive is defined (RAID servers). Run the
available. ServerGuide program and make sure that setup is complete.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software 1. To determine whether the problem is caused by the software, make sure that:
problem. v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Chapter 2. Diagnostics 53
Universal Serial Bus (USB) port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work. 1. Run USB diagnostics (see “Running the diagnostic programs” on page 58).
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
3. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program. (For more information, see the User’s
Guide on the IBM System x3400 Documentation CD).
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
54 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Error LEDs
The following is an illustration of the system board LEDs.The system board has
error LEDs that will help to locate the source of the error. Run the diagnostic
programs to find out the cause of the error (see “Running the diagnostic programs”
on page 58).
Microprocessor 1
error LED
error LEDs 4 10
3 9
2 8
1 through 12 1 7
Microprocessor 2
Microprocessor error LED
mismatch
LED
VRM error
LED
Slot 1
error LED Battery LED
Slot 2
error LED
BMC heartbeat
Slot 3 LED
error LED
Slot 4 ServeRAID
error LED error LED
Slot 5
error LED
Slot 6
error LED
The server is designed so that LEDs remain lit when the server is connected to an
ac power source but is not turned on, provided that the power supply is operating
correctly. This feature helps you to isolate the problem when the operating system
is shut down.
Many errors are first indicated by a lit system-error LED on the control-panel
assembly of the server. If this LED is lit, one or more LEDs elsewhere in the server
might also be lit and can direct you to the source of the error.
Important: If the system-error LED on the front of the server is lit but there are no
other error indications, clear the BMC system event log. This log does not clear
itself, and if it begins to fill up, the system-error LED will be lit. Also, after you
complete a repair or correct an error, clear the BMC system event log to turn off the
system-error LED on the front of the server.
Before working inside the server to view the LEDs, read the safety information that
begins on page vii and “Handling static-sensitive devices” on page 97.
Chapter 2. Diagnostics 55
2. Check the front and rear of the server to determine whether any component
LEDs are lit.
3. Remove the server cover and look inside the server for lit LEDs. Certain
components inside the server have LEDs that will be lit to indicate the location
of a problem. For example, a DIMM error will light the LED next to the failing
DIMM on the system board.
Look at the system service label on the top of the server, which gives an
overview of internal components. This information can often provide enough
information to correct the error.
Power-supply LEDs
The following minimum configuration is required for the server to start:
v One microprocessor
v Two 512 MB DIMMs
v One power supply
v Power backplane
v Power cord
v ServeRAID SAS adapter
v System board assembly
The following table describes the problems that are indicated by various
combinations of the power-supply LEDs and the power-on LED on the front
information panel and suggested actions to correct the detected problems.
56 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Front
Power-supply information
LEDs panel
power-on
AC DC LED Description Action
Off Off Off No power to the 1. Check the ac power to the server.
server, or a problem
2. Make sure that the power cord is connected to a
with the ac power
functioning power source.
source.
3. Remove one power supply at a time.
Lit Off Off DC source or power 1. Make sure that the power supply is connected to the
supply power power backplane.
problem.
2. Remove and replace one power supply at a time.
3. View the system-error log (see “Error logs” on page
22).
Lit Lit Off Standby power 1. View the system-error log (see “Error logs” on page
problem. 22).
2. Remove one power supply at a time.
3. (Trained service technician only) Replace the power
backplane.
Lit Lit Flashing System power-on 1. View the system-error log (see “Error logs” on page
problem. 22).
2. Make sure that the power cables are seated correctly.
3. Press the power-control button on the control-panel.
4. Remove the optional Remote Supervisor Adapter II
SlimLine, and try to turn on the server.
5. (Trained service technician only) Reseat the system
board.
6. (Trained service technician only) Replace the system
board.
Lit Lit Lit The power is good. No action is necessary.
Chapter 2. Diagnostics 57
Diagnostic programs, messages, and error codes
The diagnostic programs are the primary method of testing the major components
of the server. As you run the diagnostic programs, text messages and error codes
are displayed on the screen and are saved in the test log. A diagnostic text
message or error code indicates that a problem has been detected; to determine
what action you should take as a result of a message or error code, see the table in
“Diagnostic error codes” on page 60.
To determine what action you should take as a result of a diagnostic text message
or error code, see “Diagnostic error codes” on page 60.
If the diagnostic programs do not detect any hardware errors but the problem
remains during normal server operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with your software.
A single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will
not occur the next time you run the diagnostic programs.
Exception: If there are multiple error codes or LEDs that indicate a microprocessor
error, the error might be in a microprocessor or in a microprocessor socket. See
“Microprocessor problems” on page 47 for information about diagnosing
microprocessor problems.
If the server stops during testing and you cannot continue, restart the server and try
running the diagnostic programs again. If the problem remains, replace the
component that was being tested when the server stopped.
58 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
The keyboard and mouse (pointing device) tests assume that a keyboard and
mouse are attached to the server. If no mouse or a USB mouse is attached to the
server, you cannot use the Next Cat and Prev Cat buttons to select categories. All
other mouse-selectable functions are available through function keys. You can use
the regular keyboard test to test a USB keyboard, and you can use the regular
mouse test to test a USB mouse. You can run the USB interface test only if no USB
devices are attached. The USB test will not run if a Remote Supervisor Adapter II
SlimLine is installed.
Not Applicable: You attempted to test a device that is not present in the server.
Aborted: The test could not proceed because of the server configuration.
Warning: The test could not be run. There was no failure of the hardware that was
being tested, but there might be a hardware failure elsewhere, or another problem
prevented the test from running; for example, there might be a configuration
problem, or the hardware might be missing or is not being recognized.
The result is followed by an error code or other additional information about the
error.
To save the test log to a file on a diskette or to the hard disk, click Save Log on the
diagnostic programs screen and specify a location and name for the saved log file.
Notes:
1. To create and use a diskette, you must add an optional external diskette drive to
the server. The diskette drive must be attached when starting the server.
2. To save the test log to a diskette, you must use a diskette that you have
formatted yourself; this function does not work with preformatted diskettes. If the
diskette has sufficient space for the test log, the diskette can contain other data.
Chapter 2. Diagnostics 59
Diagnostic error codes
The following table describes the error codes that the diagnostic programs might
generate and suggested actions to correct the detected problems.
If the diagnostic programs generate error codes that are not listed in the table,
make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine,
and ServeRAID code are installed.
In the error codes, x can be any numeral or letter. However, if the three-digit
number in the central position of the code is 000, 195, or 197, do not replace a
CRU or FRU. These numbers appearing in the central position of the code have the
following meanings:
000 The server passed the test. Do not replace a CRU or FRU.
195 The Esc key was pressed to end the test. Do not replace a CRU or FRU.
197 This is a warning error, but it does not indicate a hardware failure; do not
replace a CRU or FRU. Take the action that is indicated in the Action
column but do not replace a CRU or a FRU. See the description of
Warning in “Diagnostic text messages” on page 59 for more information.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
001-198-000 Test aborted. 1. Check the diagnostic logs for messages that
indicate the cause of the error, and take the
indicated action.
2. From the diagnostic programs, run Quick Memory
Test All Banks; then, if an error is detected, take
the indicated action.
3. Reinstall and, if necessary, update the BIOS code
on the server; then, run the test again (see
“Updating the firmware” on page 165).
001-250-00x Test failed, where 1. Check the diagnostic logs for messages that
v x of 0 = ECC logic on system board indicate the cause of the error, and take the
v x of 1 = ECC logic on DIMM indicated action.
2. From the diagnostic programs, run Quick Memory
Test All Banks; then, if an error is detected, take
the indicated action.
3. From the diagnostic programs, run the ECC test
again; then, if an error is detected, take the
indicated action.
4. Reseat the DIMM.
5. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMM
b. (Trained service technician only) System
board
60 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
001-292-000 Core system: failed/CMOS checksum failed. Load the BIOS default settings by using the
Configuration/Setup Utility program, and run the test
again (see “Using the Configuration/Setup Utility
program” on page 166).
005-xxx-000 Failed video test. 1. Reseat the video adapter, if one is installed.
2. (Trained service technician only) Replace the
system board.
011-xxx-000 Failed COM1 serial port test. 1. Check the loopback plug that is connected to the
externalized serial port.
2. Check the cable from the externalized serial port
to the system board.
3. (Trained service technician only) Replace the
system board.
015-xxx-001 Failed USB test. (Trained service technician only) Replace the system
board.
015-xxx-198 Remote Supervisor Adapter II SlimLine 1. If a Remote Supervisor Adapter II SlimLine is
installed or USB device connected during installed as an option, remove it and run the test
USB test. again.
2. Remove all USB devices and run the test again.
3. (Trained service technician only) Replace the
system board.
020-xxx-000 Failed PCI Interface test. 1. Reseat the PCI, PCI-X, or PCI Express adapter.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
030-265-001 Communication Error. 1. Update the microcode for the Serial Attached
SCSI (SAS)/SATA controller (see “Updating the
firmware” on page 165).
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Replace the
system board.
030-266-001 A SAS/SATA Channel Error. 1. Update the microcode for the onboard Serial
Attached SCSI (SAS)/SATA controller (see
“Updating the firmware” on page 165).
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Replace the
system board.
Chapter 2. Diagnostics 61
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
030-267-001 Central Management Seq error. 1. Update the microcode for the Serial Attached
SCSI (SAS)/SATA controller (see “Updating the
firmware” on page 165).
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Replace the
system board.
035-002-0nn ServeRAID interface timeout. 1. Make sure that the ServeRAID controller is
configured correctly. Obtain the basic and
extended configuration status bytes and see the
ServeRAID documentation for more information.
2. Reseat the following components:
a. SAS/SATA hard disk drive backplane cable
b. ServeRAID controller
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
035-230-001 Battery Low. Replace the battery module on the RAID controller.
035-231-001 Abnormal Battery Temperature. Replace the battery module on the RAID controller.
035-285-001 Adapter Communication Error. 1. Update the RAID controller firmware (see
“Updating the firmware” on page 165).
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-286-001 Adapter CPU Test Error. 1. Update the RAID controller firmware (see
“Updating the firmware” on page 165).
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-287-001 Adapter Local RAM Test Error. 1. Update the RAID controller firmware (see
“Updating the firmware” on page 165).
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-288-001 Adapter NVSRAM Test Error. 1. Update the RAID controller firmware (see
“Updating the firmware” on page 165).
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-289-001 Adapter Cache Test Error. 1. Update the RAID controller firmware (see
“Updating the firmware” on page 165).
2. Reseat the RAID controller.
3. Replace the RAID controller.
62 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
035-292-001 Adapter Parameter Set Error. 1. Update the RAID controller firmware (see
“Updating the firmware” on page 165).
2. Reseat the RAID controller.
3. Replace the RAID controller.
075-xxx-000 Failed power supply test. Reseat the following components:
1. Hot-swap power supply.
2. Hot-swap power backplane.
3. Replace the following components (depending on
your model):
v Hot-swap power supply
v (Trained service technician only) Non-hot-swap
power supply
089-xxx-001 Failed microprocessor test. 1. Make sure that the BIOS code is at the latest
level.
2. (Trained service technician only) Reseat
microprocessor 1.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
089-xxx-002 Failed optional microprocessor test. 1. Make sure that the BIOS code is at the latest
level.
2. (Trained service technician only) Reseat
microprocessor 2.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
Chapter 2. Diagnostics 63
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
166-051-000 System Management: Failed. Unable to 1. Update the firmware (BIOS, service processor,
communicate with ASM. It may be busy. and diagnostics; see “Updating the firmware” on
Run the test again. page 165).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.
166-060-000 System Management: Failed. Unable to 1. Update the firmware (BIOS, service processor,
communicate with ASM. It may be busy. and diagnostics; see “Updating the firmware” on
Run the test again. page 165).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.
166-070-000 System Management: Failed. Unable to 1. Update the firmware (BIOS, service processor,
communicate with ASM. It may be busy. and diagnostics; see “Updating the firmware” on
Run the test again. page 165).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.
64 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
166-198-000 BIOS cannot detect ASM. Reseat ASM 1. Run the diagnostic test again.
adapter in correct slot; ASM restart failure.
2. Correct other error conditions (including other
Unplug and cold boot server to reset ASM.
failed systems-management tests and items that
are logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
3. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
4. Reseat the Remote Supervisor Adapter II
SlimLine.
5. Replace the components listed in step 4 one at a
time, in the order shown, restarting the server
each time.
166-201-000 ISMP indicates I2C errors on bus X. (Trained service technician only) Replace the system
board.
166-201-001 ISMP indicates I2C errors on bus P. 1. (Trained service technician only) Reseat the
power backplane.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only) Power
backplane
b. (Trained service technician only) System
board
166-201-002 ISMP indicates I2C errors on bus I. (Trained service technician only) Replace the system
board.
166-201-003 ISMP indicates I2C errors on bus C. (Trained service technician only) Replace the system
board.
166-201-004 ISMP indicates I2C errors on bus M. 1. Reseat the DIMM.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMM
b. (Trained service technician only) System
board
166-201-005 ISMP indicates I2C errors on bus S. 1. Reseat the SAS/SATA hard disk drive backplane
cables.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. SAS/SATA hard disk drive backplane
b. System board
Chapter 2. Diagnostics 65
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
166-201-006 ISMP indicates I2C errors on bus O. 1. (Trained service technician only) Control-panel
assembly.
2. Replace the components one at a time, in the
order shown, restarting the server each time:
a. (Trained service technician only)
Control-panel assembly.
b. (Trained service technician only) System
board
166-201-007 ISMP indicates I2C errors on bus M0. 1. Reseat the DIMM.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMM
b. (Trained service technician only) System
board
166-201-008 ISMP indicates I2C errors on bus M1. 1. Reseat the DIMM.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMM
b. (Trained service technician only) System
board
166-260-000 ASM restart failure. 1. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
2. Reseat the Remote Supervisor Adapter II
SlimLine.
3. Replace the Remote Supervisor Adapter II
SlimLine.
166-342-000 System management BIST indicates failed 1. Disconnect all server and option power cords
tests. from the server, wait 30 seconds, reconnect the
power cords, and retry.
2. Reseat the Remote Supervisor Adapter II
SlimLine.
3. Replace the Remote Supervisor Adapter II
SlimLine.
166-400-000 ISMP Self Test Result failed tests: xxx 1. Disconnect all server and option power cords
where xxx=flash, ROM, or RAM. from the server, wait 30 seconds, reconnect the
power cords, and retry.
2. Update the BMC firmware (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Replace the
system board
66 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
166-400-100 DMC Self Test Result failed tests: xxx where 1. Disconnect all server and option power cords
xxx=flash, ROM, or RAM. from the server, wait 30 seconds, reconnect the
power cords, and retry.
2. Update the BIOS code, BMC, service processor,
and diagnostics firmware (see “Updating the
firmware” on page 165).
180-197-000 SCSI ASPI driver not installed. 1. Remove the RAID adapter, if one is installed, and
run the test again.
2. Reseat the SAS/SATA hard disk drive backplane
cables.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. SAS/SATA hard disk drive backplane
b. (Trained service technician only) System
board
180-361-003 Failed fan LED test. 1. Reseat the fan.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Fan
b. (Trained service technician only) System
board
180-xxx-000 Diagnostics LED failure. Run the diagnostic LED test for the failing LED.
180-xxx-001 Failed front LED panel test. 1. Reseat the control-panel assembly cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Control-panel assembly cable
b. (Trained service technician only) System
board
180-xx-002 Failed diagnostics LED panel test. 1. Reseat the control-panel assembly cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Control-panel assembly cable
b. (Trained service technician only) System
board
Chapter 2. Diagnostics 67
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
180-xxx-005 Failed SCSI backplane LED test. 1. Reseat the following components:
a. SAS/SATA hard disk drive
b. SAS/SATA hard disk drive backplane cable
c. RAID adapter
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. SAS/SATA hard disk drive backplane
b. SAS/SATA hard disk drive backplane cable
c. RAID adapter
d. (Trained service technician only) System
board
180-xxx-006 Failed memory LED test. 1. Reseat the DIMM.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMM
b. (Trained service technician only) System
board
180-xxx-007 Failed power supply fan LED test. 1. Reseat the power supply.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Power supply
b. (Trained service technician only) System
board
180-xxx-008 Failed I/O board LED test. (Trained service technician only) Replace the system
board.
180-xxx-009 Failed Active™ PCI LED test. (Trained service technician only) Replace the system
board.
201-198-000 Memory Test Aborted: Could not run the 1. Restart the server.
test; suspect system board error.
2. Run the diagnostic test again.
3. Reinstall the diagnostic programs (see “Updating
the firmware” on page 165).
4. (Trained service technician only) Replace the
system board.
201-198-00n Memory Test Aborted: Could not run the 1. Restart the server.
test.
2. Run the diagnostic test again.
Note: n = 1-9 (programming error).
3. Reinstall the diagnostic programs (see “Updating
the firmware” on page 165).
68 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
201-xxx-n99 Failed memory test. 1. Reseat the DIMMs.
Note: n = 1-4 (DIMM pair)
2. Replace the following components one at a time,
99 = Both DIMMs in the pair failed in the order shown, restarting the server each
time:
a. DIMM pair
b. (Trained service technician only) System
board
202-xxx-00n Failed system cache test. 1. (Trained service technician only) Reseat
microprocessor n.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor n
b. (Trained service technician only) System
board
215-xxx-000 Failed CD or DVD test. 1. Run the test again with a different CD or DVD.
2. Reseat the CD or DVD drive cable.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD or DVD drive
b. (Trained service technician only) System
board
217-xxx-000 Failed fixed disk test. 1. Reseat hard disk drive 1.
Note: If RAID is configured, the fixed disk
2. Replace hard disk drive 1.
number refers to the RAID logical array.
217-xxx-001 Failed fixed disk test. 1. Reseat hard disk drive 2.
Note: If RAID is configured, the fixed disk
2. Replace hard disk drive 2.
number refers to the RAID logical array.
217-xxx-002 Failed fixed disk test. 1. Reseat hard disk drive 3.
Note: If RAID is configured, the fixed disk
2. Replace hard disk drive 3.
number refers to the RAID logical array.
217-xxx-003 Failed fixed disk test. 1. Reseat hard disk drive 4.
Note: If RAID is configured, the fixed disk
2. Replace hard disk drive 4.
number refers to the RAID logical array.
Chapter 2. Diagnostics 69
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
217-198-xxx Could not establish drive parameters. 1. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. SAS/SATA controller cable
d. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
2. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller cable
c. SAS/SATA backplane
d. SAS/SATA controller
v Simple-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
3. (Trained service technician only) Replace the
system board.
301-xxx-000 Failed keyboard test. 1. Reseat the keyboard cable.
Note: After installing a USB keyboard, you
2. Replace the following components one at a time,
might have to use the Configuration/Setup
in the order shown, restarting the server each
Utility program to enable keyboardless
time:
operation and prevent the POST error
message 301 from being displayed during a. Keyboard
startup. b. (Trained service technician only) System
board
302-xxx-xxx Failed mouse test. 1. Reseat the mouse cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Mouse
b. (Trained service technician only) System
board
70 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
305-xxx-xxx Failed video monitor test. 1. Reseat the monitor cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Monitor
b. (Trained service technician only) System
board
405-xxx-000 Failed Ethernet test on controller on the 1. Run the Configuration/Setup Utility program.
system board. Make sure that:
v The Ethernet adapter is not disabled.
v The BIOS code is at the latest level.
2. Run the loopback diagnostic.
3. (Trained service technician only) Replace the
system board.
Chapter 2. Diagnostics 71
Recovering from a BIOS update failure
If power to the server is interrupted while BIOS code is being updated, the server
might not restart correctly or might not display video. If this happens, complete the
following steps to recover:
1. Read the safety information that begins on page vii and “Handling
static-sensitive devices” on page 97.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Locate the boot block recovery switch 1 on the system board, and remove any
adapters that impede access to the switches (see “Removing an adapter” on
page 102).
DIMM LEDs
6 12
5 11
4 10
3 9
2 8
1 7
72 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
13. Toggle the boot block recovery switch to 1.
14. Replace any adapters that you removed (see “Installing an adapter” on page
103); then, install the side cover (see “Installing the side cover” on page 101).
15. Lock the side cover if it was unlocked during removal.
16. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
The following table describes the function of each switch on the system board.
Table 4. System board switches
Switch number Description
1 Boot block:
v When this switch is on 1, this is normal mode.
v When this switch is toggled to On, this enables the
system to recover if the BIOS code becomes damaged.
2 Clear CMOS:
v When this switch is on 2, this is normal mode. This
keeps the CMOS data.
v When this switch is toggled to On, this clears the CMOS
data, which clears the power-on password and
administrator password.
Chapter 2. Diagnostics 73
System-error log messages
A system-error log is generated only if a Remote Supervisor Adapter II SlimLine is
installed. The system-error log can contain messages of three types:
Information Information messages do not require action; they record significant
system-level events, such as when the server is started.
Warning Warning messages do not require immediate action; they indicate
possible problems, such as when the recommended maximum
ambient temperature is exceeded.
Error Error messages might require action; they indicate system errors,
such as when a fan is not detected.
Each message contains date and time information, and it indicates the source of
the message (POST/BIOS or the service processor).
Note: The BMC log, which you can view through the Configuration/Setup Utility
program, also contains many information, warning, and error messages.
In the following example, the system-error log message indicates that the server
was turned on at the recorded time.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Date/Time: 2002/05/07 15:52:03
DMI Type:
Source: SERVPROC
Error Code: System Complex Powered Up
Error Code:
Error Data:
Error Data:
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The following table describes the possible system-error log messages and
suggested actions to correct the detected problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
A system NMI was detected Make sure that the system software is operating correctly and does
not conflict with other software; the system software has created a
software NMI, or pressing the NMI button has created a service
NMI.
Alert accepted by remote system x; type:y, ID:z Information only.
Alert accepted from system x; type:y, sender’s Information only.
ID:z
Alert ID x will be retried by sender; when Information only.
accepted by a remote system, it will have a
different ID
Alert not accepted by remote system x; type:y, Information only.
ID:z
74 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
Alert not accepted from system x; type:y, Information only.
sender’s ID:z
ASM Reset -- reason unknown Information only.
ASM Reset due to x, Instruction Fault: y Information only.
ASM Reset due Watchdog timeout Information only.
ASM Reset was caused by restoring default Information only.
values
ASM Reset was initiated by the user Information only.
Cable: Service processor not present 1. Check the pins and connectors on the cable that connects the
Remote Supervisor Adapter II SlimLine or other service
processor adapter to the Remote Supervisor Adapter SlimLine
connector on the system board (see “System-board option
connectors” on page 13 for the location of the connector).
2. Reseat the cable (both ends) from the Remote Supervisor
Adapter II SlimLine or other service processor adapter to the
Remote Supervisor Adapter SlimLine connector on the system
board.
Configuration error recovery on the Inter-connect Information only.
network
CPU x over temperature 1. Make sure that the heat sink has good airflow and is not
obstructed.
2. Reseat the following components:
a. Heat sink cable
b. (Trained service technician only) Heat sink
DASD controller removal 1. Make sure that the onboard SAS/SATA controller cable is not
damaged.
2. Reseat the onboard SAS/SATA controller cable.
3. Replace the onboard SAS/SATA controller cable.
DHCP failure,no IP@ assigned- Information only.
RETRYING!,rc=xxx,count=yyy
Dialback failed for userid w. Could not connect Information only.
at phone number x, y, z
ENET[eee] DHCP- Information only.
HstNme=a,DN=b,IP@=ccc.ccc.ccc.ccc
GW@=ddd.ddd.ddd.ddd, NMsk=fff.fff.fff.fff,
DNS1@=ggg.ggg.ggg.ggg,
DNS2@=hhh.hhh.hhh.hhh
ENET[eee] IP-Cfg:HstName=x, Information only.
IP@=ccc.ccc.ccc.ccc, GW@=ddd.ddd.ddd.ddd,
NetMsk=fff.fff.fff.fff
Chapter 2. Diagnostics 75
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
Failure reading an I2C device, possible bus 1. Reseat the following components:
failure
a. AC power cords
b. Hot-swap power supplies (if any are installed)
c. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
Fan x Failure 1. Make sure that fan x is not obstructed.
2. Reseat the fan x cable.
3. Replace fan x.
Fan x Outside Recommended Speed 1. Make sure that fan x is not obstructed.
2. Reseat the fan x cable.
3. Replace fan x.
Flash of x by y via z was successful...w Information only.
Flash of x via z failed for user z...z Information only.
Flash succeeded for x (address: y) Information only.
Hard Drive x Fault 1. Run the diagnostics programs.
2. Replace hard disk drive x.
3. Replace the following component, depending on the server
model:
v Hot-swap models: SAS/SATA backplane
v Simple-swap: Hard disk drive x cable
Hard drive x removal detected. Reseat hard disk drive x.
Internal Error CPU Fault Information only. If the message remains:
1. (Trained service technician only) Reseat the microprocessor.
2. (Trained service technician only) Replace the microprocessor.
Invalid userid or password received. Userid is w, Information only.
x, y, z
LAN: Command Mode tamper triggered. Information only.
Possible break in attempt
LAN: Telnet tamper triggered. Possible break in Information only.
attempt
LAN: Web Server tamper delay triggered. Information only.
Possible break-in attempt
LAN: Ethernet interface is no longer active Information only.
LAN: Ethernet interface is now active Information only.
No ISMP Gateway defined for the interconnect Information only.
network. RSA x is Assuming the Gateway
OS Watchdog response disabled by x Information only.
76 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
OS Watchdog response enabled by x Information only.
PFA Alert, see preceding error in system error Information only. See the preceding entry in the system-error log.
log
Possible ASM reset occurred -- reason unknown Information only.
Power off Information only.
Power on Information only.
PPP[xxx] PPP-Cfg, Local- Information only.
IP@=aaa.aaa.aaa.aaa, Remote-
IP@=bbb.bbb.bbb.bbb NetMsk=ccc.ccc.ccc.ccc,
Auth=ddd
PPP_1:Client Connected at xxx bps Information only.
PPP_1:User requested to abort PPP interface Information only.
Received alert from system x; type:y, sender’s Information only.
ID:z
Remote access attempt failed Information only.
Remote access attempt failed. Invalid userid or Information only.
password received. Userid is ’x’ from WEB
browser at IP@=yyy.yyy.yyy.yyy
Remote access attempt failed. Invalid userid or Information only.
password received. Userid is ’x’ from CMD
mode client at IP@=yyy.yyy.yyy.yyy
Remote access attempt failed. Invalid userid or Information only.
password received. Userid is ’x’ from TELNET
client at IP@=yyy.yyy.yyy.yyy
Remote Login Successful. Login ID: Information only.
Remote Login Successful. Login ID:’x’ from Information only.
CMD mode client at IP@=yyy.yyy.yyy.yyy
Retried alert accepted from system x; type:y, Information only.
sender’s ID:z
Retry count exceeded. Incorrect password Information only.
entered too many times for userid w, x, y, z
RS485 broadcast from x ignored; more than y Information only.
devices present on the RS485 network
RS485 connection to system x has ended Information only.
RS485 network overload has cleared; x or fewer Information only.
devices are present on the RS485 network
RSA x Became the ISMP Gateway Information only.
Running the backup ASM main application Information only.
Secondary Device Event[00 x UNKNOWN-y] Information only.
Sending alert to remote system x; type:y, ID:z Information only.
Chapter 2. Diagnostics 77
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
Serial tamper delay triggered. Possible serial Information only.
port break-in attempt
System board is over recommended 1. Make sure that the fans have good airflow and are not
temperature obstructed.
2. (Trained service technician only) Replace the system board.
System board is under recommended 1. Make sure that the fans have good airflow and are not
temperature obstructed.
2. (Trained service technician only) Replace the system board.
System Complex Powered Down Information only.
System error log full Clear the current logs.
System is over recommended voltage for +3.3V 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System is over recommended voltage for 1.5V 1. Reseat the following components:
CPU
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System is over recommended voltage on the (Trained service technician only) Reseat the microprocessor.
VRM
System is under recommended voltage for 1. Reseat the following components:
+3.3V
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System is under recommended voltage for 1.5V 1. Reseat the following components:
CPU
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System is under recommended voltage on the (Trained service technician only) Reseat the microprocessor.
VRM
System log 75% full Clear the current logs.
System log cleared Information only.
System Memory Error 1. Reseat the DIMMs.
2. Replace the DIMMs.
78 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
System over recommended voltage for +12v 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System over recommended voltage on +2.5v 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System over recommended voltage on 1. Reseat the following components:
continuous +5v
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shut off due to system board under 1. Make sure that the fans have good airflow and are not
temperature obstructed.
2. (Trained service technician only) Replace the system board.
System shutoff due to +12v over voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to +12v under voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to +2.5v over voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to +2.5v under voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
Chapter 2. Diagnostics 79
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
System shutoff due to +3.3V over voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to +3.3V under voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to 1.5V CPU over voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to 1.5V CPU under voltage 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to board over temperature 1. Make sure that all fans have good airflow and are not
obstructed.
2. (Trained service technician only) Replace the system board.
System shutoff due to continuous +5v over 1. Reseat the following components:
voltage
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to continuous +5v under 1. Reseat the following components:
voltage
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System shutoff due to CPU over temperature 1. Make sure that the heat sink has good airflow and is not
obstructed.
2. Reseat the following components:
a. Heat sink cable
b. (Trained service technician only) Heat sink
80 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
System shutoff due to VRM over voltage 1. (Trained service technician only) Reseat the microprocessor.
2. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
System shutoff due to VRM under voltage 1. (Trained service technician only) Reseat the microprocessor.
2. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
System under recommended voltage for +12v 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System under recommended voltage on +2.5v 1. Reseat the following components:
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System under recommended voltage on 1. Reseat the following components:
continuous +5v
a. Hot-swap power supplies (if any are installed)
b. (Trained service technician only) Power-supply cables on
the system board
2. (Trained service technician only) Replace the system board.
System x started a RS485 connection with us Information only.
We started a RS485 connection with remote Information only.
system x
We will retry sending alert ID x; when accepted Information only.
by a remote system, it will have a different ID
Windows blue screen has been captured Information only.
Chapter 2. Diagnostics 81
Solving SCSI problems
Note: This information also applies to Serial Attached SCSI (SAS) problems.
For any SCSI error message, one or more of the following devices might be
causing the problem:
v A failing SCSI device (adapter, drive, or controller)
v An incorrect SCSI termination jumper setting
v A missing or incorrectly installed SCSI terminator
v A defective SCSI terminator
v An incorrectly installed cable
v A defective cable
For any SCSI error message, follow these suggested actions in the order in which
they are listed until the problem is solved:
1. Make sure that external SCSI devices are turned on before you turn on the
server.
2. Make sure that the cables for all external SCSI devices are connected correctly.
3. If an external SCSI device is attached, make sure that the external SCSI
termination is set to automatic.
4. Make sure that the last device in each SCSI chain is terminated correctly.
5. Make sure that the SCSI devices are configured correctly.
If the server does not start from the minimum configuration, replace the components
in the minimum configuration one at a time until the problem is isolated.
82 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Solving Ethernet controller problems
The method that you use to test the Ethernet controller depends on which operating
system you are using. See the operating-system documentation for information
about Ethernet controllers, and see the Ethernet controller device-driver readme file.
If the Ethernet controller still cannot connect to the network but the hardware
appears to be working, the network administrator must investigate other possible
causes of the error.
Chapter 2. Diagnostics 83
Solving undetermined problems
If the diagnostic tests did not diagnose the failure or if the server is inoperative, use
the information in this section.
Damaged data in CMOS memory or damaged BIOS code can cause undetermined
problems. To reset the CMOS data, use the clear CMOS switch to clear the CMOS
memory; see “System-board switches” on page 15. If you suspect that the BIOS
code is damaged, see “Recovering from a BIOS update failure” on page 72.
Check the LEDs on all the power supplies. If the LEDs indicate that the power
supplies are working correctly, complete the following steps:
1. Turn off the server.
2. Make sure that the server is cabled correctly.
3. Remove or disconnect the following devices, one at a time, until you find the
failure. Turn on the server and reconfigure it each time.
v Any external devices.
v Surge-suppressor device (on the server).
v Modem, printer, mouse, and non-IBM devices.
v Each adapter.
v Hard disk drives.
v Memory modules. The minimum configuration requirement is two 512 MB
DIMM on the system board.
v Service processor.
If the problem is solved when you remove an adapter from the server but the
problem recurs when you reinstall the same adapter, suspect the adapter; if the
problem recurs when you replace the adapter with a different one, suspect the
system board.
If you suspect a networking problem and the server passes all the system tests,
suspect a network cabling problem that is external to the server.
84 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Calling IBM for service
See “Getting help and technical assistance” on page 183 for information about
calling IBM for service.
When you call for service, have as much of the following information available as
possible:
v Machine type and model
v Microprocessor and hard disk drive upgrades
v Failure symptoms
– Does the server fail the diagnostic programs? If so, what are the error codes?
– What occurs? When? Where?
– Is the failure repeatable?
– Has the current server configuration ever worked?
– What changes, if any, were made before it failed?
– Is this the original reported failure, or has this failure been reported before?
v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v BIOS code level
v Operating-system type and version level
You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following factors
are exactly the same in all the servers:
v Machine type and model
v BIOS level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v Software versions and levels
v Memory amount, type and configuration
v Diagnostic program type and version level
v Configuration option settings
v Operating-system control-file setup
Chapter 2. Diagnostics 85
86 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Chapter 3. Parts listing, System x3400 Types 7973, 7974, 7975
and 7976
The following replaceable components are available for the System x3400 Types
7973, 7974, 7975, and 7976 servers. To check for an updated parts listing on the
Web, complete the following steps:
1. Go to http://www.ibm.com/support/.
2. Under Search technical support type 7973,7974,7975, or 7976 (depending on
your model) and click Search.
3. Under Document type, select Parts information and click Go.
27
28
26
29
25
24
23 30
22
21
31
20
19
18
8 1
9
2
10 7
11 6 3
5 4
12
13
14
15
16
17
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document on the IBM System x3400
Documentation CD.
Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model)
CRU part CRU part
number (Tier number (Tier FRU part
Index Description 1) 2) number
1 Hard disk drive, 80 GB hard disk drive (type 7973, 7974 39M4503
optional)
1 Hard disk drive, 160 GB (type 7973, 7974 optional) 39M4507
1 Hard disk drive, 250 GB (type 7973, 7974 optional) 39M4511
1 Hard disk drive, 500 GB (type 7973, 7974 optional) 39M4517
1 Hard disk drive, 36 GB (type 7975, 7976 optional) 39R7346
1 Hard disk drive, 73 GB, 10K, SAS, hot-swap (type 7975, 39R7340
7976 optional)
1 Hard disk drive, 73 GB, 15K, SAS, hot-swap (type 7975, 39R7348
7976 optional)
1 Hard disk drive, 80 GB, 7.2K, SATA hot-swap (type 7975, 39M4521
7976 optional)
1 Hard disk drive, 146 GB, 10K, SAS, hot-swap (type 7975, 39R7342
7976 optional)
1 Hard disk drive, 160 GB, 7.2K, SATA hot-swap (type 7975, 39M4525
7976 optional)
1 Hard disk drive, 250 GB, 7.2K, SATA hot-swap (type 7975, 39M4529
7976 optional)
1 Hard disk drive, 300 GB, 10K, SAS, hot-swap (type 7975, 39R7344
7976 optional)
1 Hard disk drive, 500 GB, SATA (type 7975, 7975 optional) 39M4533
2 5.25 inch blank bezel 26K7331
3 3.5 inch blank bezel 39M4375
4 SATA hard disk drive (optional, varies)
5 Front bezel 39Y8363
6 Hard disk drive shields, fixed and rotary (type 7973, 7974) 41Y9125
7 EMC shields 39Y8355
v 5.25 inch EMC flange, tower top
v 5.25 inch EMC flange, tower bottom
88 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model) (continued)
CRU part CRU part
number (Tier number (Tier FRU part
Index Description 1) 2) number
8 SATA hard disk drive backplane (type 7973, 7974) 41Y9078
8 SAS hard disk drive backplane (type 7975, 7976 optional) 39Y9757
9 Back plate, with cable assembly 41Y9078
10 Fan Cage, front 41Y9067
11 Fan, 120 X 38mm 41Y9028
12 Microprocessor duct 39Y8501
13 System board with tray 42C1549
14 ServeRAID-8k with battery pack (type 7975, 7976 25R8076
optional)
15 Power supply VRM (optional) 24R2694
16 Side cover assembly with latch and bezel lock (optional) 39Y8362
17 Diagnostic panel kit, contains:
v Blank label
v Diagnostics label
41Y9079
v Guide rail assembly
v Power button
v RAID enable cable
18 Blank heatsink filler 39M6800
19 Heatsink 40K7438
20 Microprocessor, 1.6 GHz with heatsink (type 7973, 7974 41Y4275
model 42x) (type 7975, 7976 models 42x, 4Ax)
20 Microprocessor, 1.87 GHz with heatsink (type 7973, 7974 41Y4276
model 52x) (type 7975, 7976 models 52x, 5Ax)
20 Microprocessor, 2.0 GHz with heatsink (type 7973, 7974 41Y4277
model 62x) (type 7975, 7976 models 62x 6Ax)
20 Microprocessor, 3.06 GHz with heatsink (type 7973, 7974 41Y8905
model 12x) (type 7975, 7976 models 14x, 16x)
20 Microprocessor, 2.33 GHz with heatsink (optional) 41Y4278
20 Microprocessor, 2.67 GHz with heatsink (optional) 41Y4279
20 Microprocessor, 3.0 GHz with heatsink (optional) 41Y4280
21 Retention module, microprocessor 39M6783
22 Memory, 512 MB PC5300 ECC 39M5781
22 Memory, 1 GB PC5300 ECC (optional) 39M5784
22 Memory, 1 GB PC5300 ECC (optional) 39M5790
22 Memory, 4 GB PC5300 ECC (optional) 39M5796
23 Support bracket (type 7973, 7974 optional) 13N2994
24 DIMM air duct 39Y8499
25 Power supply cage (type 7975, 7976 models 16x, 4Ax, 24R2738
5Ax, 6Ax)
26 Filler panel, power supply (type 7975, 7976) 24R2735
Chapter 3. Parts listing, System x3400 Types 7973, 7974, 7975 and 7976 89
Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model) (continued)
CRU part CRU part
number (Tier number (Tier FRU part
Index Description 1) 2) number
27 Power supply, 835 W (type 7975, 7976 models 16x, 4Ax, 24R2731
5Ax, 6Ax) 4Ax 5Ax 6Ax 16x
28 Power supply, 670 W (type 7973, 7974 all models) (type 24R2720
7975, 7976 models 14x, 42x, 52x, 62x)
29 Control panel assembly, with bracket and cables 41Y9083
30 USB mounting bracket for rack (type 7975, 7976 optional) 41Y9068
31 48x CD drive 39M3511
31 48x DVD drive (optional) 39M3515
31 CD-RW/DVD combo drive (optional) 39M3539
31 16x DVD drive (type 7975, 7976 optional) 39M3569
31 48x CD drive (optional) 39M3517
31 Mulitbunner DVD drive (optional) 39M3519
31 Half-high CD drive (optional 39M0135
31 Half-high DVD drive (optional) 42C0951
ServeRAID 8k-l (type 7975, 7977) 25R8079
System board tray 41Y9077
Bottom cover (optional) 41Y9069
Side/top cover 39Y8360
Alcohol wipe 59P4739
Adapter, NetXtreme 1000 (optional) 39Y6081
Adapter, NetXtreme SXG (optional) 39Y6090
Adapter, NetXtreme dual (optional) 39Y6095
Adapter, NetXtreme ECPG (optional) 39Y6100
Battery, 3.0 volt 33F8354
Battery pack, ServeRAID-8k, 3.0 volt 25R8088
Cover, bay 41Y9043
DD S/5 tape drive (optional) 40K2553
Blower DIMM blocker 41Y9081
Cable, diskette drive interposer 39R9343
Cable, DVD signal, IDE 13N2466
Cable, fan harness (type 7975, 7976 optional) 39Y8341
Cable, power LED 41Y9082
Cable, SAS power (type 7975, 7976) 39Y8508
Cable redundant rear 120x38 fans (type 7975, 7976 39Y8401
optional)
Cable, SAS signal (type 7975, 7976 optional) 41Y9085
Cable, second serial port 42C1053
Cable, standard hot-swap 39Y8400
Cable, front panel USB 26K7340
90 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model) (continued)
CRU part CRU part
number (Tier number (Tier FRU part
Index Description 1) 2) number
Chassis 41Y9084
Fan air duct, rear 39Y8504
Fan cage, rear 41Y9067
Fan, rear bracket assembly (optional) 41Y9074
Feet, stabilizer, front 26K7345
Filler bezel (optional) 41Y9071
ISC31 adapter (optional) 30R5209
Foot, system 13N2985
Keylock, with alike keys (optional) 26K7363
Keylock, with random keys (optional) 26K7364
Remote supevisory adapter 2 (optional) 13N0833
Mouse, optical wheel 39Y9875
Mouse, 3 button USB optical (optional) 40K9203
PRO/1000 GT server ethernet adapter, DP (optional) 73P5109
PRO/1000 GT server ethernet adapter, QP (optional) 73P5209
Rack bezel assembly (optional) 41Y9072
SCSI adapter (optional) 39R8750
Shield, system board I/O 41Y9076
Slide kit (type 7973, 7974 optional) 41Y9070
Slide kit (optional) 40K6679
SX adapter (optional) 30R5509
System service label 39Y8359
Thermal grease 59P4740
Chapter 3. Parts listing, System x3400 Types 7973, 7974, 7975 and 7976 91
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
92 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
IBM power cord part
number Used in these countries and regions
39Y8161 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel
Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,
Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent
and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad and Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe
39Y8167 Liechtenstein, Switzerland
39Y6561 Chile, Italy, Libyan Arab Jamahiriya
39Y8176 Israel
39Y8242 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman
Islands, Costa Rica, Colombia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Japan, Mexico, Micronesia (Federal States of),
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Taiwan, United States of America, Venezuela
39Y8212 Korea (Democratic People’s Republic of), Korea (Republic of)
39Y5661 Japan
39Y5639 Argentina, Paraguay, Uruguay
39Y8218 India
39Y8224 Brazil
39Y8236 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
Chapter 3. Parts listing, System x3400 Types 7973, 7974, 7975 and 7976 93
94 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Chapter 4. Removing and replacing server components
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Installation guidelines
Before you remove or replace a component, read the following information:
v Read the safety information that begins on page vii and the guidelines in
“Handling static-sensitive devices” on page 97. This information will help you
work safely.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v If you must start the server while the cover is removed, make sure that no one is
near the server and that no other objects have been left inside the server.
v Do not attempt to lift an object that you think is too heavy for you. If you have to
lift a heavy object, observe the following precautions:
– Make sure that you stand safely without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
– To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles
v Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.
v Back up all important data before you make changes to disk drives.
v Have a small flat-blade screwdriver available.
v You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap fans, hot-plug adapters, or hot-plug Universal Serial Bus
(USB) devices. However, you must turn off the server before performing any
steps that involve removing or installing adapter cables.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing or installing a specific
The server supports hot-plug, hot-add, and hot-swap devices and is designed to
operate safely while it is turned on and the cover is removed. Follow these
guidelines when you work inside a server that is turned on:
v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts
before working inside the server; do not wear cuff links while you are working
inside the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket, such as pens and pencils, that could fall
into the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,
into the server.
96 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Handling static-sensitive devices
Attention: Static electricity can damage the server and other electronic devices.
To avoid damage, keep static-sensitive devices in their static-protective packages
until you are ready to install them.
The illustrations in this document might differ slightly from your hardware.
98 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Replacing the bezel
To replace the bezel, complete the following steps:
1. Insert the tabs on the bezel into the slots on the server chassis.
Left-side cover
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. If you are replacing a non-hot-swap component, turn off the server and all
attached devices; then, disconnect all power cords and external cables.
3. Unlock the side cover.
4. Press the cover-release latch down, as indicated by the two arrows on the latch,
and tilt the top of the side cover away from the chassis.
5. Lift the side cover off the server and set it aside.
6. If you are instructed to return the side cover, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.
100 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing the side cover
Attention: For proper cooling and airflow, replace the side cover before turning on
the server. Operating the server for extended periods of time (more than 30
minutes) with the side cover removed might damage server components.
Left-side cover
1. Make sure that all cables, adapters, and other components are installed and
seated correctly and that you have not left loose tools or parts inside the server.
Also, make sure that all internal cables are correctly routed.
2. Insert the bottom edges of the cover into the inside of the chassis and rotate the
cover toward the server.
3. Press down on the cover-release latch and close the cover to secure it in place.
4. Lock the side cover.
5. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Retention clip
Rear adapter
retention bracket
Adapter
Front adapter
retention bracket
102 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing an adapter
For information about the types of adapters that the server supports and other
information that you might consider when installing an adapter, see the User’s
Guide. See “System-board option connectors” on page 13 for the locations of the
expansion slots on the system board.
Note: When you start the server for the first time after installing a Remote
Supervisor Adapter II SlimLine, the startup process will take several minutes longer
than a typical startup.
Adapter guide
6. Carefully grasp the adapter by the top edge or upper corner, and move the
adapter directly from the static-protective package to the adapter slot. Align the
adapter with the expansion slot guides; then, press the adapter firmly into the
expansion slot. For a full-length adapter, make sure that the front edge of the
adapter is properly seated in the correct slot in the front adapter-retention
bracket.
Rear adapter
retention bracket
Adapter
Front adapter
retention bracket
7. Rotate the rear and front adapter-retention brackets to the closed position.
8. Connect required cables to the adapter. Route cables so that they do not block
the flow of air from the fans.
9. Install the side cover (see “Installing the side cover” on page 101).
10. Lock the side cover.
11. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
104 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing and installing internal drives
See the User’s Guide for information about the types of drives that the server
supports. The following figures show the locations of the drive bays in the server.
The following illustration shows the location of the drive bays in the hot-swap server
models.
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
Bay 8
Bay 9
Bay 10
Bay 11
The following illustration shows the location of the drive bays in the simple-swap
server models.
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
Optical drive
Optical drive
rails
6. Disconnect the power and signal cables from the drive that is to be removed.
7. Press and hold the blue release buttons on the side of the bay to release the
drive; then, pull the drive out of the front of the server.
8. Remove the blue optical drive rails from the side of the drive. Save the optical
rails to use when you install the replacement drive.
9. If you are instructed to return the drive, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.
106 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing a CD or DVD drive
To install a CD or DVD drive, complete the following steps:
1. If you are replacing a removed drive with a new drive, make sure that:
v You have all the cables and other equipment that is specified in the
documentation that comes with the new drive.
v You check the instructions that come with the new drive to determine
whether you must set any switches or jumpers in the drive.
v You have removed the blue optical drive rails from the side of the old drive
and have them available for installation on the new drive.
Note: If you are installing a drive that contains a laser, observe the following
safety precaution.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices,
or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product
could result in exposure to hazardous laser radiation. There are no
serviceable parts inside the device.
v Use of controls or adjustments or performance of procedures other
than those specified herein might result in hazardous radiation
exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
EMC shield
Optical drive
Optical drive
rails
4. Touch the static-protective package that contains the new drive to any
unpainted metal surface on the server; then, remove the drive from the
package and place it on a static-protective surface.
5. Follow the instructions that come with the drive to set jumpers or switches, if
there are any.
Note: You might find it easier to install the new drive from the front and then
attach the cables.
6. Align the holes on the blue optical drive rails with the pins on the side of the
drive and snap the optical drive rails onto the drive. Push the drive into the
drive bay until it locks into place.
7. Reconnect the power and signal cables to the drive.
Note: Route the signal cable so that it does not block the airflow to the rear of
the drives or over the microprocessor and dual inline memory modules
(DIMMs).
8. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
9. Return the power-supply cage handle to the locked position.
10. If you have a hot-swap model, reinstall the hot-swap power supplies (see
“Installing a hot-swap power supply” on page 118).
11. Install the side cover (see “Installing the side cover” on page 101).
108 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
12. Lock the side cover.
13. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
EMC shields
Tape drive
8. Touch the static-protective package that contains the tape drive to any
unpainted metal surface on the server; then, remove the tape drive from the
package and place it on a static-protective surface.
9. Connect the tape drive cable to the tape drive connector on the system board.
10. Slide the tape drive into the server from the front of the drive cage, then
connect the IDE cable to the tape drive.
11. Secure the tape drive to the chassis with the supplied screws.
12. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
110 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
13. Return the power-supply cage handle to the locked position.
14. If you have a hot-swap model, reinstall the hot-swap power supplies (see
“Installing a hot-swap power supply” on page 118).
15. Replace the bezel (see “Replacing the bezel” on page 99).
16. Install the side cover (see “Installing the side cover” on page 101).
17. Lock the side cover.
18. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
To remove a hot-swap SAS or hot-swap SATA hard disk drive, complete the
following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
Note: You do not have to turn off the server to remove hot-swap drives from
the hot-swap drive bays.
2. Unlock the side cover.
3. Remove the bezel (see “Removing the bezel” on page 98).
4. Rotate the drive tray handle of the drive assembly to the open position.
Drive tray
5. Grasp the handle of the drive assembly and pull the assembly out of the bay.
6. If you are instructed to return the drive assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
EMC shield
Drive tray
112 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
9. Check the hard disk drive status indicator to make sure that the hard disk drive
is operating correctly. (You might have to restart the server for the drive to be
recognized.) If the amber hard disk drive status LED for a drive is lit
continuously, it indicates that the drive is faulty and must be replaced. If the
amber hard disk drive status LED for a drive is flashing slowly, this indicates
that the drive is being rebuilt. If the amber hard disk drive status LED for a
drive is flashing rapidly, this indicates that the controller is identifying the drive.
If the green hard disk drive activity LED is flashing, this indicates that the drive
is in use.
7. If you are instructed to return the drive assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
114 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing a simple-swap hard disk drive
Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all
power from the server before removing or installing a simple-swap hard disk drive.
Note: Do not release the loops on the drive assembly until it is completely
seated.
When you remove or install a hot-swap power supply, observe the following
precautions.
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
116 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
Power supply
Release latch
4. If you are instructed to return the power supply, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.
Release latch
Power supply
3. Using the handle, push the power supply toward the front of the chassis until it
locks into place.
4. Connect one end of the power cord into the connector on the back of the power
supply and connect the other end of the power cord into a properly grounded
electrical outlet.
5. Make sure that both the ac and dc power LEDs on the rear of the power supply
are lit, indicating that the power supply is operating correctly.
118 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing a memory module
To remove a dual inline memory module (DIMM), complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place on
the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.
5. Disconnect any cables that impede access to the DIMMs.
6. Locate the DIMM connector that contains the DIMM that is to be replaced (see
“System-board option connectors” on page 13 for DIMM slot locations).
Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM
connectors, open and close the clips gently.
7. Carefully open the retaining clips on each end of the DIMM connector and
remove the DIMM.
8. If you are instructed to return the DIMM, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.
120 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
7. Insert the DIMM into the connector by aligning the edges of the DIMM with the
slots at the ends of the DIMM connector. Firmly press the DIMM straight down
into the connector by applying pressure on both ends of the DIMM
simultaneously. The retaining clips snap into the locked position when the
DIMM is firmly seated in the connector. If there is a gap between the DIMM
and the retaining clips, the DIMM has not been correctly installed. Open the
retaining clips, remove the DIMM, and then reinsert it.
8. Reconnect any cables that were disconnected during removal.
9. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
10. Return the power-supply cage handle to the locked position.
11. If you have a hot-swap model, reinstall the hot-swap power supplies (see
“Installing a hot-swap power supply” on page 118).
12. Install the side cover (see “Installing the side cover” on page 101).
13. Lock the side cover.
14. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Hot-swap fan
4. If you are instructed to return the fan, follow all packaging instructions, and use
any packaging materials for shipping that are supplied to you.
122 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing a hot-swap fan
Attention:
v Replace a failed fan within 48 hours.
v To ensure proper cooling and airflow, do not operate the server for more than 30
minutes with the side cover removed.
Hot-swap fan
4. Install the side cover (see “Installing the side cover” on page 101).
5. Lock the side cover.
6. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
To remove the rear system fan cage assembly with baffle, complete the following
steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Disconnect the rear system fan cage assembly cable from the system board,
making a note of where the cable was connected for later installation.
5. Pull outward on the spring-loaded lock pin and slide the rear system fan cage
assembly to the left to release it from the mounting tabs on the chassis; then,
remove it from the server.
6. If you are instructed to return the fan cage assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
To install the rear system fan cage assembly with baffle, complete the following
steps:
1. Unlock and remove the side cover (see “Removing the side cover” on page
100).
2. Insert the rear system fan assembly retainer tabs into the corresponding
mounting tabs on the chassis; then, slide the rear fan cage assembly to the
right until it locks into the mounting tabs on the chassis.
124 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Rear fan assembly
with baffle
3. Connect the rear fan cage assembly cable to the system board (see
“System-board internal connectors” on page 11 for the location of the rear fan
assembly connector).
Rear Fan
Connector
4. Install the side cover (see “Installing the side cover” on page 101).
5. Lock the side cover.
6. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
To remove the front system fan cage assembly, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place on
the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.
5. Press in on the fan cage assembly release buttons on both sides of the chassis
to release the front system fan cage assembly from the connector on the
chassis.
126 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
7. If you are instructed to return the fan cage assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
To install the front system fan cage assembly, complete the following steps.
1. Align the front system fan cage assembly over the fan cage assembly slot and
with the connector on the system board.
2. Lower the fan cage assembly into the chassis and press down firmly until the
fan cage assembly is seated firmly in place.
3. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
4. Return the power-supply cage handle to the locked position.
5. If you have a hot-swap model, reinstall the hot-swap power supplies (see
“Installing a hot-swap power supply” on page 118).
6. Install the side cover (see “Installing the side cover” on page 101).
7. Lock the side cover.
8. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
128 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing the front USB connector assembly
To remove the front USB connector assembly, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Remove the bezel (see “Removing the bezel” on page 98).
5. Disconnect the front USB cable from the system board, noting the routing of the
cable (see “System-board internal connectors” on page 11 for the location of the
front USB connector).
6. Press down and hold the release tab on the top of the front USB housing; then,
tilt the top of the housing away from the chassis and lift the housing out of the
opening in the chassis.
7. Squeeze the spring clips on the sides of the front USB connector assembly and
pull the assembly out of the back of the housing.
8. Carefully pull the front USB cable out of the opening in the chassis.
9. If you are instructed to return the front USB connector assembly, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.
4. Reroute and connect the front USB cable to the system board (see
“System-board internal connectors” on page 11 for the location of the front USB
connector).
5. Replace the bezel (see “Replacing the bezel” on page 99).
6. Install the side cover (see “Installing the side cover” on page 101).
7. Lock the side cover.
8. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Note: You might find it helpful to note where each adapter is installed before
removing the adapters.
4. Release the rear adapter-retention bracket by pressing up on the rear adapter
retainer bracket and rotate the bracket partially toward the closed position.
5. Grasp the bracket on one side at the hinge point and pull outward (while
rotating the bracket slightly toward the front of the server) until the bracket is
free of the hinge pin; then, push the bracket in the opposite direction to release
the other side of the bracket and remove adapter guide from the server.
130 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Hinge pin
Rear adapter
retention bracket
Note: You might find it helpful to note where each adapter is installed before
removing the adapters.
6. Grasp one side of the bracket at a hinge point and pull outward (while rotating
the bracket slightly toward the rear of the server) until the hinge pin on the
bracket is free of the hole; then, push the bracket in the opposite direction to
release the other side of the bracket and remove the adapter retention bracket
from the server.
132 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing and replacing Tier 2 CRUs
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge, under the type of warranty service that is designated for the server.
The illustrations in this document might differ slightly from your hardware.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Remove any adapters that impede access to the battery.
5. Locate the battery on the system board (see “System-board internal connectors”
on page 11).
6. Remove the battery:
a. Use a fingernail to press the top of the battery clip away from the battery.
The battery pops up when it is released.
b. Use your thumb and index finger to lift the battery from the socket.
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
1. Follow any special handling and installation instructions that come with the
replacement battery.
2. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket on the side opposite
the battery clip.
b. Press the battery down into the socket until it clicks into place. Make sure
that the battery clip holds the battery securely.
3. Install the side cover (see “Installing the side cover” on page 101).
4. Lock the side cover if it was unlocked during removal.
5. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
6. Start the Configuration/Setup Utility program and reset the configuration.
v Set the system date and time.
v Set the power-on password.
v Reconfigure the server.
See “Using the Configuration/Setup Utility program” on page 166 for details.
134 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
3. Carefully open the retaining clip on each end of the ServeRAID 8k-l adapter
connector and remove the adapter from the server.
4. If you are instructed to return the adapter, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.
ServeRAID-8k-l adapter
ServeRAID-8k-l connector
ServeRAID-8k adapter
ServeRAID-8k connector
1. Read the safety information that begins on page vii and “Handling
static-sensitive devices” on page 97.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables. Remove the left-side cover.
Attention: To avoid breaking the retaining clips or damaging the
ServeRAID-8k adapter connector, open and close the clips gently.
3. Unplug the battery pack cable from the adapter.
4. Open the retaining clips on each end of the ServeRAID-8k adapter connector
and remove the adapter from the server.
5. Remove the screws that secure the battery pack to the chassis; then, remove
the battery pack from the server. Be sure not to drop the screws into the server
chassis. If you are not going to replace the ServeRAID-8k adapter, reinstall the
battery pack mounting screws into the holes in the chassis, otherwise set them
aside for future use.
136 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
ServeRAID-8k adapter
ServeRAID-8k connector
13
1
24
12
RAID level-5 enabler plug
The following illustration shows how the simple-swap SATA model is cabled
when shipped.
SAS/SATA backplane 1
Hot-swap SAS/SATA 1
RAID level-5 enabler plug
SAS/SATA backplane 2
138 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
DIMM air duct
6. Push the air duct up toward the rear of the power supply cage. Once the locator
pins are free of the power supply cage you can remove the air duct from the
server.
140 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
10. Press up on the release latch of the control-panel assembly and pull the
assembly toward the rear of the server. After you pull the assembly out
approximately half-way, start turning it downward and pull it out of the chassis.
Release latch
Control panel
assembly
11. If you are instructed to return the control-panel assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
142 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing and replacing FRUs
Field replaceable units (FRUs) must be installed only by trained service technicians.
Note: It might be helpful to lay the server on its side for the remainder of this
procedure.
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
5. Lift up the power-supply cage handle and pull the power-supply cage assembly
all the way up until the retainer latch locks the cage in place on the chassis.
6. While supporting the power-supply cage, remove the three screws from the
pivot bracket that secure the power-supply cage to the chassis; then, lift the
cage off the chassis.
Power supply
retaining screws
Power supply
assembly
7. If you are instructed to return the power-supply cage, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
144 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing the hot-swap power-supply cage assembly
To install the hot-swap power-supply cage assembly, complete the following steps.
1. Align the screw holes on the power-supply cage pivot bracket with the
corresponding screw holes on the rear of the chassis. Support the cage while
you install the three screws to secure the pivot bracket on the power-supply
cage to the chassis.
Power supply
retaining screws
Power supply
assembly
2. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
Power supply
release tab
146 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.
5. Remove the front fan-cage assembly (see “Removing the front system fan
cage assembly” on page 126.
6. Remove the simple-swap hard disk drives that are installed in the hard disk
drive cage (see “Removing a simple-swap hard disk drive” on page 114).
7. Disconnect the combination signal/power cable from the simple-swap
backplate.
8. Lift up on the spring-release latch on the side of the drive cage and rotate the
simple-swap backplate away from the drive cage until the backplate tabs at the
bottom of the drive cage disengage from the chassis.
Locator pins
Spring-release
latches
Hard disk
drive backplate
148 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing the SAS/SATA backplane
To remove the SAS/SATA backplane, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Unlock and remove the side cover (see “Removing the side cover” on page
100).
4. Remove the hot-swap hard disk drives that are installed in the hard disk drive
cage (see “Removing a hot-swap hard disk drive” on page 111).
5. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place on
the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.:
6. Remove the front fan-cage assembly (see “Removing the front system fan cage
assembly” on page 126.
7. Disconnect the power and signal cables from the SAS/SATA backplane.
8. Lift up on the spring-release latch on the side of the drive cage and rotate the
SAS/SATA backplane away from the drive cage until the backplane tab
disengage from the chassis.
Locator pins
Hard disk
drive backplane
9. If you are instructed to return the SAS/SATA backplane, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
When you remove or install a non-hot-swap power supply, observe the following
precautions.
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
150 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
Note: It might be helpful to lay the server on its side for the remainder of this
procedure.
4. Disconnect the cables from the power supply to the system board and all
internal components.
Attention: Support the power supply while you remove the mounting screws.
After the screws are removed, the power supply is loose and can damage other
components in the server.
5. Lift up the power-supply cage handle and pull the power-supply cage assembly
all the way up until the retainer latch locks the cage in place on the chassis.
Power supply
retaining screws
Power supply
assembly
7. If you are instructed to return the power supply, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.
152 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing a non-hot-swap power supply cage assembly
To install a non-hot-swap power supply, complete the following steps.
1. Align the screw holes in power supply cage pivot bracket with the corresponding
screw holes on the rear of the chassis.
Power supply
retaining screws
Power supply
assembly
2. While you support the power supply cage, install the three screws that secure
the power supply to the chassis.
3. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
4. Return the power-supply cage handle to the locked position.
5. Connect the cables from the power supply to the system board and all internal
components.
6. Install the side cover (see “Installing the side cover” on page 101).
7. Lock the side cover.
8. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Note: It might be helpful to lay the server on its side for the remainder of this
procedure.
4. Remove the power supply from the power supply cage.
Power supply
docking cable
assembly
8. If you are instructed to return the power supply, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.
154 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing the microprocessor and heat sink
To remove the microprocessor and heat sink, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Turn the server on its side so that it is lying flat, with the cover facing up.
4. Unlock and remove the side cover (see “Removing the side cover” on page
100).
5. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place
on the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.:
6. Remove the microprocessor air baffle by grasping the two tabs and squeezing
them together slightly and lift the baffle out of the server.
7. Rotate the rear system fan air baffle up out of the way by grasping the tab and
pulling the baffle all the way up; then, slide it outward over the rear of the
server until it locks in place.
8. Disconnect any cables that impede access to the heat sink and
microprocessor.
9. Remove the heat sink from the microprocessor:
Attention: The microprocessor release lever is spring-loaded when the
microprocessor is in place. Releasing the lever too quickly or allowing it to
spring upward can damage the microprocessor and surrounding components.
a. Lift the heat-sink locking lever, moving it to the side and slowly releasing it
to the open (up) position.
Heat-sink locking
lever
Microprocessor
Heat-sink
10. Release the microprocessor release lever by pressing down on the end,
moving it to the side, and slowly releasing it to the open (up) position.
Microprocessor
release lever
(fully open)
Microprocessor
bracket frame
11. Open the microprocessor bracket frame by lifting up the tab on the top edge.
12. Carefully lift the microprocessor straight up and out of the socket, and place it
on a static-protective surface.
13. If you are instructed to return the microprocessor and heat sink, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.
156 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing a microprocessor and heat sink
Important: Some models support dual-core processors and quad-core processors.
Do not mix dual-core and quad-core processors in the same server. Install all
dual-core processors or all quad-core processors in the server.
To install the microprocessor and heat sink, complete the following steps.
Heatsink 2
Microprocessor Microprocessor 2
release lever
Microprocessor 2
VRM
Microprocessor
release lever
(fully open)
Microprocessor
bracket frame
Note: To maintain the correct orientation between the microprocessor and the
microprocessor socket during installation, observe the following information:
v The microprocessor has two notches that are keyed to two tabs on the
sides of the socket.
v Make sure that the microprocessor is oriented with the notches and
alignment marks in the socket before you try to close the lever.
Microprocessor
Alignment marks
Microprocessor
release lever
Microprocessor socket
v Do not use excessive force when pressing the microprocessor into the
socket.
5. Close the microprocessor bracket frame; then, close the microprocessor
release lever to lock the microprocessor securely in place.
6. Install the heat sink:
a. Make sure that the heat-sink locking lever is in the fully open position.
Important: Be careful when you handle the microprocessor and heat sink.
Do not contaminate the thermal material between them.
b. Slide the bottom edge of the heat sink under the lower flange of the
retention module; then, place the top of the heat sink onto the top of the
retention module.
Heat-sink locking
lever
Microprocessor
Heat-sink
158 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
down into the connector by applying pressure on both ends of the VRM
simultaneously. The retaining clips snap into the locked position when the
VRM is seated in the connector.
8. Reconnect any cables that you disconnected during the removal of the old
microprocessor.
9. Reinstall microprocessor air baffle.
10. Rotate the rear system fan air baffle back into the server.
11. Rotate the power supply cage back into the server.
12. If you have a hot-swap model, reinstall the hot-swap power supplies back into
the power supply cage.
13. Install the side cover (see “Installing the side cover” on page 101).
14. Lock the side cover.
15. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Thermal grease
The thermal grease must be replaced whenever the heat sink has been removed
from the top of the microprocessor and is going to be reused or when debris is
found in the grease.
Microprocessor 0.01 mL of
thermal grease
160 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Removing the system board
To remove the system board, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 95.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
3. Turn the server on its side so that it is lying flat, with the cover facing up.
4. Unlock and remove the side cover (see “Removing the side cover” on page
100).
5. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place
on the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.
6. Remove the front fan-cage assembly (see “Removing the front system fan
cage assembly” on page 126.
7. Note where each cable is connected; then, disconnect all cables from the
system board.
8. Remove any of the following components that are installed on the system
board and put them in a safe, static-protective place:
v Adapters (see “Removing an adapter” on page 102).
v Microprocessor and heat sink (see “Removing the microprocessor and heat
sink” on page 155).
v DIMMs (see “Removing a memory module” on page 119).
Note: If you replace the system board and need to remove the DIMM
thermal baffles from the non-functional DIMM connectors 3, 6, 9, and 12,
use a pointing object and align it through the holes on the end of the DIMM
thermal baffles and press down on the release clip to release the thermal
baffles.
v Battery (see “Removing the battery” on page 133).
9. Rotate the rear system fan air baffle up out of the way by grasping the tab and
pulling the baffle all the way up; then, slide it outward over the rear of the
server until it locks in place.
10. Rotate the system board retention latch toward the rear of the chassis.
Release lever
Handle
12. If you are instructed to return the system board, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.
162 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Installing the system board
To install the system board, complete the following steps.
1. Grasp the system board by the handles and insert the system board into the
chassis at a slanted angle and slide it toward the rear of the server until it fully
locks into place on the chassis.
2. Install any of the following components that were removed from the system
board:
v Battery (see “Installing the battery” on page 133).
v DIMMs (see “Installing a memory module” on page 120).
Note: Replace the DIMM thermal baffles also, if you removed them.
v Microprocessor and heat sink (see “Installing a microprocessor and heat
sink” on page 157).
v Adapters (see “Installing an adapter” on page 103)
3. Reconnect any cables to the system board that you disconnected during
removal.
4. Reinstall the front fan cage assembly (see “Installing the front system fan cage
assembly” on page 128.
5. Rotate the rear system fan air baffle back into the server.
6. Press the power-supply cage release tab and rotate the power-supply cage
assembly into the chassis until it locks in place.
7. Return the power-supply cage handle to the locked position.
8. If you have a hot-swap model, reinstall the hot-swap power supplies (see
“Installing a hot-swap power supply” on page 118).
9. Install the side cover (see “Installing the side cover” on page 101).
10. Lock the side cover.
11. Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
When you replace a device in the server, you might have to either update the
server with the latest version of the firmware that is stored in memory on the device
or restore the pre-existing firmware from a diskette or CD image.
Major components contain VPD code. You can select to update the VPD code
during the BIOS code update procedure.
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Configuration/Setup Utility program
v RAID configuration programs
– IBM ServeRAID Configuration Utility program for the following server models:
- Hot-swap SAS
- Hot-swap SATA
- Simple-swap SATA models when the optional ServeRAID-8k Controller is
installed
– Adaptec® RAID (HostRAID™) Configuration Utility program (for simple-swap
SATA models with no RAID adapter installed)
– ServeRAID Manager
v Boot Menu program
v Broadcom Gigabit Ethernet Utility program
To start the ServerGuide Setup and Installation CD, complete the following steps:
1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide
problems” on page 53
2. Follow the instructions that appear on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the readme file to review installation tips about the operating system
and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating system installation. You will need your copy of the
operating-system CD.
See the User’s Guide on the IBM xSeries Documentation CD for more detailed
information about the Configuration/Setup Utility program.
166 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Use the IBM ServeRAID Configuration Utility program, Adaptec RAID Configuration
Utility program, and ServeRAID Manager to configure and manage redundant array
of independent disks (RAID). Be sure to use these programs as described in this
document.
The ServeRAID 8k-l SAS Controller that comes with the server (hot-swap SAS and
hot-swap SATA models) enables you to configure multiple physical SAS or SATA
hard disk drives to operate as logical drives in a disk array. The server comes with
a CD containing the ServeRAID Manager program, which you can use to configure
the ServeRAID 8k-l SAS Controller. If your server comes with an operating system
installed, such as Microsoft Windows 2000 Datacenter Server, see the software
documentation that comes with the server for configuration information.
Consider the following information when using the RAID configuration programs to
configure and manage arrays:
v The integrated SATA controller (simple-swap SATA models) with integrated SATA
RAID (also known as HostRAID) supports RAID level-0 and level-1 when two
drives are installed. When the maximum four drives are installed, RAID level-10
is also supported.
Note: In addition, when the maximum four drives and the optional ServeRAID-8k
Controller are installed in the simple-swap SATA models, the server can also
support RAID level-5. See “Installing the ServeRAID-8k adapter” on page 136 for
details about installing and cabling the ServeRAID-8k Controller to enable RAID
level-5 support on simple-swap SATA models.
v The onboard SAS/SATA controller (hot-swap SAS and hot-swap SATA models)
supports RAID level-0 and level-1 when two drives and the ServeRAID 8k-l
controller are installed. When four drives are installed, RAID level-10 is also
supported. When you upgrade to the maximum eight drives and the optional
ServeRAID-8k controller is installed, RAID levels 1e, 5, and 6 also are supported.
v Hard disk drive capacities affect how you create arrays. The drives in an array
can have different capacities, but the RAID controller treats them as if they all
have the capacity of the smallest hard disk drive.
v To help ensure signal quality, do not mix drives with different speeds and data
rates.
v To update the firmware and BIOS code for an optional ServeRAID controller, you
must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.
v If you install a different type of RAID controller in the server, use the method that
is described in the instructions that come with the controller to view or change
settings for attached devices.
Use the IBM ServeRAID Configuration Utility program to configure and manage
hot-swap SAS or hot-swap SATA redundant array of independent disks (RAID) on
the following server models:
v Hot-swap SAS
v Hot-swap SATA
v Simple-swap models with the optional ServeRAID-8k Controller installed
This utility is part of the BIOS code. The IBM ServeRAID Configuration Utility
program adds RAID functionality to the onboard SAS/SATA controller. The onboard
SAS/SATA controller comes enabled by default.
Using the IBM ServeRAID Configuration Utility program: Use the IBM
ServeRAID Configuration Utility to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v View or change the RAID configuration and associated devices
For additional information about how to use the IBM ServeRAID Configuration
Utility, see the documentation on the IBM ServeRAID Support CD.
IBM ServeRAID Configuration Utility menu choices: The following choices are on
the IBM ServeRAID Configuration Utility menu:
v Array Configuration Utility
Select this choice to create, manage, or delete arrays, add or delete a hot-spare
drive, or initialize drives.
v SerialSelect Utility
Select this choice to configure the controller interface definitions or to configure
the physical transfer and SAS or SATA address of the selected drive.
v Disk Utilities
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before making a
selection.
Starting IBM ServeRAID Configuration Utility program: To start the IBM ServeRAID
Configuration Utility program, complete the following steps:
1. Turn on the server.
2. When the message Press <CTRL><A> for IBM ServeRAID Configuration
Utility appears, press Ctrl+A. If you have set an administrative password, you
are prompted to type the password.
3. To select a choice from the menu, use the arrow keys to highlight it and press
Enter.
168 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
3. From the list of ready drives, select the two drives that you want to group into
the array.
4. When you are prompted to select the RAID type, select RAID 0 or RAID-1.
5. (Optional) Type an identifier for the array.
6. When you are prompted for the array build method, select Quick Init.
7. Follow the instructions on the screen to complete the configuration; then, select
Done to exit.
8. Restart the server.
Viewing the array configuration: To view information about the RAID array,
complete the following steps:
1. Start the IBM ServeRAID Configuration Utility program.
2. From the IBM ServeRAID Configuration Utility window, select Manage Arrays.
3. Select an array and press Enter.
4. To exit from the program, press Esc.
For additional information about using the IBM ServeRAID Configuration Utility
program to create, configure, and manage arrays, see the documentation on the
IBM ServeRAID Support CD.
This utility is part of the BIOS code. The Adaptec RAID Configuration Utility
program adds RAID functionality to the integrated SATA controller. The integrated
Serial ATA (SATA) controller comes disabled by default. You must enable it and
install the device drivers before you can use it. The device drivers, documentation,
and other information are available on the IBM ServeRAID-8e (Adaptec HostRAID)
Support CD.
Enabling the Serial ATA (SATA) controller: To enable the SATA RAID controller,
complete the following steps:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set an administrator password, you are prompted to type the password.
3. Select Devices and I/O Ports --> Advanced Chipset Control.
4. Select SATA Controller Mode Option. Change the value to Enhanced.
5. Scroll down and select SATA RAID Enable.
6. Select Enabled.
7. Press Esc; then, select Yes to save the changes.
Note: Adaptec RAID (also known as HostRAID) is not supported on the SCO 6.0
and UnixWare 7.14 operating systems.
Use the Adaptec RAID Configuration Utility program to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v View or change the RAID configuration and associated devices
Adaptec RAID Configuration Utility menu choices: The following choices are on the
Adaptec RAID Configuration Utility menu:
v Array Configuration Utility
Select this choice to create, manage, or delete arrays, add or delete a hot-spare
drive, or initialize drives.
v SerialSelect Utility
Select this choice to configure the controller interface definitions or to configure
the physical transfer and SATA address of the selected drive.
v Disk Utilities
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before making a
selection.
Starting the Adaptec RAID Configuration Utility program: To start the Adaptec
RAID Configuration Utility program, complete the following steps:
1. Turn on the server.
2. When the prompt Press <CTRL><<A> for Adaptec RAID Configuration Utility
appears, press Ctrl+A.
3. To select a choice from the menu, use the arrow keys to highlight it and press
Enter.
Creating a RAID array: To use the Adaptec RAID Configuration Utility program to
configure a RAID level-1 array, complete the following steps:
1. Start the Adaptec RAID Configuration Utility program.
2. Select Array Configuration Utility.
3. Select Create Array.
4. From the list of ready drives, select the two drives that you want to group into
the array.
5. When you are prompted to select the RAID level, select RAID 0 or RAID-1.
6. (Optional) Type an identifier for the array.
7. When you are prompted for the array build method, select Quick Init.
8. Follow the instructions on the screen to complete the configuration, and select
Done to exit.
9. Restart the server.
Viewing the array configuration: To view information about the RAID array,
complete the following steps:
1. Start the Adaptec RAID Configuration Utility program.
2. Start the Array Configuration Utility.
3. From the Array Configuration Utility window, select Manage Arrays.
4. Select an array and press Enter.
5. Press Esc to exit from the program.
For additional information about using the Adaptec RAID Configuration Utility
program to create, configure, and manage arrays, see the documentation on the
IBM ServeRAID-8e (Adaptec HostRAID) Support CD.
170 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Using ServeRAID Manager
Important: RAID options and HostRAID are not supported on the SCO 6.0 and
UnixWare 7.14 operating systems.
Use ServeRAID Manager, which is on the IBM ServeRAID Manager Application CD,
to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v Restore a SAS or SATA hard disk drive to the factory-default settings, erasing all
data from the disk
v View the RAID configuration and associated devices
v Monitor the operation of the RAID controllers
To perform some tasks, you can run ServeRAID Manager as an installed program.
However, to configure the integrated RAID controller or the installed ServeRAID
controller and perform an initial RAID configuration on the server, you must run
ServeRAID Manager in Startable CD mode, as described in the instructions in this
section. If you install a different type of RAID adapter in the server, use the method
that is described in the instructions that come with the adapter to view or change
settings for attached devices.
To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert
the IBM ServeRAID Support CD into the CD or DVD drive. If ServeRAID Manager
detects an unconfigured controller and ready drives, the Configuration wizard starts.
The next time the server is started, it returns to the startup sequence that is set in
the Configuration/Setup Utility program.
172 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Configuring the Ethernet controller
The Ethernet controller is integrated on the system board. It provides an interface
for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the network. If the Ethernet ports in the server support auto-negotiation, the
controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T)
and duplex mode (full-duplex or half-duplex) of the network and automatically
operates at that rate and mode.
You do not have to set any jumpers or configure the controller. However, you must
install a device driver to enable the operating system to address the controller. To
find updated information about configuring the controller, complete the following
steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/support/.
2. Under Search technical support, type 7973, 7974, 7975, or 7976 (depending
on the machine type for your server model), and click Search.
3. In the Additional search terms field, type ethernet, and click Go.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Intel, Intel Xeon, Itanium, and Pentium are trademarks of Intel Corporation in the
United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other
countries, or both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and
logos are trademarks or registered trademarks of Red Hat, Inc., in the United States
and other countries.
176 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
178 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Battery return program
This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml or contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride,
and battery packs from IBM equipment. For information on proper disposal of these
batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the
battery available prior to your call.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
180 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with the IBM systems also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with documentation
that contains troubleshooting procedures and explanations of error messages and
error codes. If you suspect a software problem, see the documentation for the
operating system or program.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
184 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Index
A Configuration/Setup Utility program 166
configuring the server 165
ac good LED 57
connector
acoustical noise emissions 3, 4, 5
Ethernet 10
Adaptec RAID Configuration Utility 170
keyboard 10
adapter
mouse 10
hot-plug devices 135
parallel 10
installing 103
power cord 10
hot-plug 135
serial 1 10
removing 102
serial 2 10
ServeRAID 135
video 10
specifications 3, 4
connectors, USB
Array Configuration Utility 169
front 7
arrays, using ServeRAID Manager 171
rear 10
assertion event, BMC log 22
control-panel assembly
assistance, getting 183
installing 142
attention notices 2
removing 140
controller
SAS/SATA
B configuring 168
battery using 168
installing 133 Serial ATA, configuring 169, 170
removing 133 controls, LEDs, and connectors
safety 133 front 6
battery, replacing 133 rear 9
beep codes cooling 3
POST 18 cover, side
BIOS update failure 72 installing 101
BMC error log removing 100
assertion event, deassertion event 22 creating
viewing from diagnostic programs 23 a Serial ATA RAID array 170
CRUs, replacing
ServeRAID-8k adapter 135
C custom configuration 172
caution statements 2 customer replaceable units (CRUs) 88
CD drive
activity LED 8
eject button 8 D
installing 107 danger statements 2
problems 41 dc good LED 57
removing 106 deassertion event, BMC log 22
specifications 3, 4 diagnostic
checkout procedure 39, 40 error codes 60
Class A electronic emission notice 180 LEDs, error 55
configuration programs, overview 58
Configuration/Setup Utility 166 test log, viewing 59
custom 172 text message format 59
express 171 tools, overview 17
fine-tuning 172 DIMMs
integrated SATA controller 169 installing 120
minimum 84 removing 119
SAS/SATA controller 168 diskette drive
ServeRAID controller 171 installing 107
ServerGuide Setup and Installation CD 166 problems 42
summary window 172 removing 106
configuration utility specifications 3, 4
IBM ServeRAID display problems 47
starting 168 drive bays, internal 105
186 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
hot-swap and hot-plug devices
adapters 135
L
LEDs
hot-swap drive
CD drive activity 8
specifications 3, 4
DVD drive activity 8
hot-swap drives
Ethernet link status 8, 10
SAS backplane LEDs 8
Ethernet transmit/receive activity 8, 10
hot-swap drives, SAS or SATA
hard disk drive activity 7
installing 112
hot-swap hard disk drive activity 8
removing 111
hot-swap hard disk drive status 8
hot-swap fan
power-on 7
installing 123
system board 14
system-error 7
I
important notices 2
installing
M
Machine Types 7973 and 7974
adapter 103
features and specifications 3
battery 133
Machine Types 7975 and 7976
CD drive 107
features and specifications 4
control-panel assembly 142
memory
DIMM air duct 139
specifications 3, 4
DIMMs 120
memory module
diskette drive 107
specifications 3, 5
drives, bay 1, 2, or 3 107
memory modules
DVD drive 107
installing 120
fan
removing 119
rear 123
memory problems 46
fan sink 157
messages
front USB connector assembly 130
diagnostic 58
hot-plug adapter 135
microprocessor
hot-swap drives 112
installing 157
hot-swap fan 123
problems 47
hot-swap SAS or SATA drives 112
removing 155
internal drives 105
specifications 3, 4, 5
memory modules 120
minimum configuration 84
microprocessor 157
modes, Ethernet 173
power supply
monitor problems 47
hot-swap 118
mouse connector 10
non-hot-swap 153
mouse problems 45
power supply cage 145
SAS backplane 150
side cover 101
simple-swap backplate 148 N
simple-swap drives 115 no-beep symptoms 21
simple-swap SATA drives 115 notes 2
system board 163 notes, important 177
tape drive 107 notices
the heatsink 158 electronic emission, Class A 180
the VRM 158 FCC, Class A 180
integrated Serial ATA controller, configuring 169 notices and statements 2
intermittent problems 44
internal connectors 11
internal drives O
installing 105 online publications 2
removing 105 option
connectors 13
optional device
K problems 50
keyboard connector 10
keyboard problems 44
Index 187
P R
parallel connector 10 RAID
parts listing 87, 88 unsupported 171
pointing-device problems 45 RAID array
ports Serial ATA
Ethernet 10 creating 170
parallel 10 RAID configuration programs 167
serial 1 10 recovering, BIOS update failure 72
serial 2 10 redundant array of independent disks (RAID)
USB, front 7 Adaptec HostRAID 167
USB, rear 10 Serial ATA HostRAID 169
video 10 ServeRAID Manager 171
POST 17 removing
beep codes 18 adapter 102
error codes 24 battery 133
error log 22 CD drive 106
power control-button 7 control-panel assembly 140
power cords 92 DIMMs 119
power problems 51, 82 diskette drive 106
power supply drives, bay 1, 2, or 3 106
hot-swap DVD drive 106
installing 118 fan
removing 116 rear 122
non-hot-swap fan sink 155
installing 153 front USB connector assembly 129
specifications 3, 5 hot-swap drives 111
power supply cage hot-swap SAS or SATA drives 111
installing 145 internal drives 105
removing 143 memory modules 119
power supply cage assembly microprocessor 155
non-hot-swap power supply
removing 150 hot-swap 116
power switch 7 power supply cage 143
power-cord connector 10 power supply cage assembly
power-on LED 7 non-hot-swap 150
power-on self-test (POST) 17 SAS/SATA backplane 149
problem isolation tables 41 side cover 100
problems simple-swap backplate 146
CD-ROM, DVD-ROM drive 41 simple-swap drives 114
diskette drive 42 simple-swap SATA drives 114
Ethernet controller 83 system board 161
hard disk drive 43 tape drive 106
intermittent 44 the microprocessor air baffle 155
keyboard 44 replacement parts 88
memory 46
microprocessor 47
monitor 47 S
mouse 45 SAS backplane
optional devices 50 installing 150
pointing device 45 LEDs
POST/BIOS 24 hot-swap drive activity 8
power 51, 82 hot-swap drive status 8
serial port 52 SAS or SATA hot-swap drives
ServerGuide 53 installing 112
software 53 removing 111
undetermined 84 SAS/SATA backplane
USB port 54 removing 149
video 47 SAS/SATA Configuration Utility 168
publications 1 SAS/SATA controller
configuring 168
188 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
SAS/SATA controller (continued) system specifications for Machine Types 7973 and
viewing the configuration 169 7974 3
SAS/SATA HostRAID feature system specifications for Machine Types 7975 and
using 168 7976 4
SATA RAID system-error
enabling 169 log 74
SATA simple-swap drives system-error LED 7
installing 115
removing 114
SCSI (SAS) error messages 82 T
SCSI Fixed Disk Test 58 tape drive
serial 1 connector 10 installing 107
serial 2 connector 10 removing 106
Serial Advanced Technology Attachment (SATA) temperature 3, 4
controller test log, viewing 59
configuring 170 tests, hard disk drive diagnostic 58
viewing the configuration 170 thermal grease 159
serial port problems 52 tools, diagnostic 17
server trademarks 175
specifications 3, 4
server configuration 165
server replaceable units 88 U
ServeRAID configuration programs 167 undetermined problems 84
ServeRAID Manager 172 United States electronic emission Class A notice 180
Configuration wizard 171 United States FCC Class A notice 180
description 171 Universal Serial Bus (USB) problems 54
overview 171 updating firmware 165
Startable CD mode 171 USB connectors
using to configure arrays 171 front 7
ServerGuide rear 10
problems 53 USB, front connector assembly
Setup and Installation CD 166 installing 130
service, calling for 85 removing 129
simple-swap backplate using
installing 148 Adaptec HostRAID configuration programs 167
removing 146 Adaptec RAID Configuration Utility 170
simple-swap drives Boot Menu program 172
installing 115 SAS/SATA HostRAID feature 168
removing 114 Serial ATA HostRAID feature 169
size 3, 5 ServeRAID Manager 171
software problems 53 utility
specifications Array Configuration 169
for Machines Types 7973 and 7974 3 Configuration/Setup 166
for Machines Types 7975 and 7976 4 SAS/SATA Configuration 168
Startable CD mode 171 ServeRAID Manager 171
starting
the IBM ServeRAID configuration utility 168
statements and notices 2
static-sensitive devices, handling 97
V
video
system board
connector 10
external connectors 12
controller 3, 5
installing 163
specifications 3, 4
internal connectors 11
video problems 47
jumpers 15
viewing the configuration
LEDs 14
SAS/SATA controller 169
option connectors 13
Serial ATA controller 170
removing 161
VRM
system event log, BMC 22
installing 158
system event/error log 22
system reliability 96
system specifications 3, 4
Index 189
W
weight 3, 4, 5
190 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide
Printed in USA