Scribd Logo
Upload

Welcome to Scribd!

  • 465 views

    Procedures For Dealing With Walk-Ins, Scanty Baggage While Taking Advance

    Uploaded by

    ashlesha thopte
    The document outlines procedures for dealing with guests with minimal luggage ("scanty baggage") and walk-in guests at hotel check-in. For scanty baggage guests, the procedures include alerting other departments, taking an advance payment equal to at least one night's room charge, and maintaining a register to track these guests. For walk-in guests, the procedures are to check room availability, verify the guest's credibility, have them fill out registration forms, assign and provide room keys after payment, and escort them to their room. Security and housekeeping are also notified of any scanty baggage guests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Procedures For Dealing With Walk-Ins, Scanty Baggage While Taking Advance

    Uploaded by

    ashlesha thopte
    465 views2 pages
    The document outlines procedures for dealing with guests with minimal luggage ("scanty baggage") and walk-in guests at hotel check-in. For scanty baggage guests, the procedures include alerting other departments, taking an advance payment equal to at least one night's room charge, and maintaining a register to track these guests. For walk-in guests, the procedures are to check room availability, verify the guest's credibility, have them fill out registration forms, assign and provide room keys after payment, and escort them to their room. Security and housekeeping are also notified of any scanty baggage guests.

    Original Description:

    Original Title

    PROCEDURES FOR DEALING WITH WALK-INS, SCANTY BAGGAGE WHILE TAKING ADVANCE

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines procedures for dealing with guests with minimal luggage ("scanty baggage") and walk-in guests at hotel check-in. For scanty baggage guests, the procedures include alerting other departments, taking an advance payment equal to at least one night's room charge, and maintaining a register to track these guests. For walk-in guests, the procedures are to check room availability, verify the guest's credibility, have them fill out registration forms, assign and provide room keys after payment, and escort them to their room. Security and housekeeping are also notified of any scanty baggage guests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    465 views2 pages

    Procedures For Dealing With Walk-Ins, Scanty Baggage While Taking Advance

    Uploaded by

    ashlesha thopte
    The document outlines procedures for dealing with guests with minimal luggage ("scanty baggage") and walk-in guests at hotel check-in. For scanty baggage guests, the procedures include alerting other departments, taking an advance payment equal to at least one night's room charge, and maintaining a register to track these guests. For walk-in guests, the procedures are to check room availability, verify the guest's credibility, have them fill out registration forms, assign and provide room keys after payment, and escort them to their room. Security and housekeeping are also notified of any scanty baggage guests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Front Office Operations II (HS 208) (Semester II)

    PRACTICAL No. 3
    PROCEDURES FOR DEALING WITH WALK-INS, SCANTY
    BAGGAGE WHILE TAKING ADVANCE

    PROCEDURES FOR DEALING WITH SCANTY


    BAGGAGE WHILE TAKING ADVANCE
    The term Scanty Baggage refers to a guest with hand baggage. Such guests are a threat as they
    may check-out of the hotel without paying their bill. Most hotels have a policy of taking an
    advance as a safeguard against skipping out of the hotel. The bell desk maintains a strict control
    of such guests with definite policies to guide them. The procedure is:

    1. The bell boy informs the Bell Captain and front desk agent of a guest with scanty baggage.
    2. The Bell Captain stamps ‘Scanty Baggage’ on the Guest Arrival Errand Card and informs the
    lobby manager. The front desk agent is alerted with the stamp when he/she receives it.
    3. The front desk agent stamps ‘Scanty Baggage’ on the Registration Card.
    4. The front desk agent informs the lobby manager who has the following options for the guest:
     To ask for the entire room charges in advance
     To ask for a deposit that covers at least one-night charge
     To lower the house credit limit for bills in which the guest has to clear the bills
    periodically as he touches the limit.
    This is normally done when guests check-in to the hotel for the first time. Regular guests known
    to the management may be excused from such policies. The Lobby Manager signs the
    registration card with his/her instructions.
    5. The Bell Captain fills the Scanty Baggage Register and gets it signed by the Lobby
    manager.
    6. Housekeeping and Security Departments are informed of the guest room number to
    keep a watch.
    SCANTY BAGGAGE REGISTER
    Date Time Guest Name Room Name Description Remarks Lobby Bell
    Number of Bell of Luggage Manager Captain
    Boy Signature Signature

    Mr. Sourabh S. Jadhav 1|Page


    MCEF’s Magarpatta College of Hospitality Studies, Pune
    Front Office Operations II (HS 208) (Semester II)

    PROCEDURES FOR DEALING WITH WALK-INS


    WHILE TAKING ADVANCE
    The check-in procedure for walk-in guests involves the following steps:
     When the guests arrive at the hotel, the front office staff should welcome them and ask them if they
    have confirmed reservation.
     If the guest does not have a reservation, the front office staff should check room availability status for
    the duration of stay requested by the guest. If rooms are available for the requested duration, the front
    office should process the reservation and proceed with the check-in activity of the walk-in guest.
    However, in case of undesirable or blacklisted guests, the front office should politely deny the
    reservation even if the rooms are available. (It is essential to ascertain the creditability of a walk-in
    guest – the front office may request for credit card imprint or advance deposit.) The front office desk
    should do the following:
     Request the guest to fill the GRC and assist the guest in doing so.
     Once the guest has filled and signed the GRC, check it for completeness.
     Check the availability of the rooms as per the guest’s preference, and allot the room accordingly.
     Issue the room keys to the guest and authorize the bell desk personnel to escort the guest and carry the
    guest luggage to the room. The bell captain will fill the information in the arrival errand card and lobby
    control sheet.
     Wish the guest an enjoyable stay at the hotel.

    Mr. Sourabh S. Jadhav 2|Page


    MCEF’s Magarpatta College of Hospitality Studies, Pune

    You might also like