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    Hotel SOP On Pre-Arrival FIT

    Uploaded by

    Imee S. Yu
    The document outlines standard operating procedures for handling free individual travelers (FIT) upon their arrival at a hotel. It recommends verifying the guest's reservation details by checking for matches on name, date, reservation number, or other identifiers. It also suggests reconfirming arrival and departure dates if the reservation was made by another party or travel agent, as errors could have occurred. Finally, it advises collecting an advance deposit from walk-in FIT guests.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Hotel SOP On Pre-Arrival FIT

    Uploaded by

    Imee S. Yu
    468 views1 page
    The document outlines standard operating procedures for handling free individual travelers (FIT) upon their arrival at a hotel. It recommends verifying the guest's reservation details by checking for matches on name, date, reservation number, or other identifiers. It also suggests reconfirming arrival and departure dates if the reservation was made by another party or travel agent, as errors could have occurred. Finally, it advises collecting an advance deposit from walk-in FIT guests.

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    Hotel SOP on Pre-Arrival Free Individual Traveler

    Original Title

    Hotel SOP on Pre-Arrival FIT

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    The document outlines standard operating procedures for handling free individual travelers (FIT) upon their arrival at a hotel. It recommends verifying the guest's reservation details by checking for matches on name, date, reservation number, or other identifiers. It also suggests reconfirming arrival and departure dates if the reservation was made by another party or travel agent, as errors could have occurred. Finally, it advises collecting an advance deposit from walk-in FIT guests.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    468 views1 page

    Hotel SOP On Pre-Arrival FIT

    Uploaded by

    Imee S. Yu
    The document outlines standard operating procedures for handling free individual travelers (FIT) upon their arrival at a hotel. It recommends verifying the guest's reservation details by checking for matches on name, date, reservation number, or other identifiers. It also suggests reconfirming arrival and departure dates if the reservation was made by another party or travel agent, as errors could have occurred. Finally, it advises collecting an advance deposit from walk-in FIT guests.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Standard Operating Procedures

    Pre-Arrival SOPs for Free Individual Traveler (FIT)

    a.) If the guest presents a confirmation letter, verify the date and the name of
    the hotel; the guest may have arrived on a different date at the wrong
    hotel.

    b.) Check with the guest if the reservation was made by another person, it is
    possible that the reservation agent might have entered the reservation
    under the booker/caller name.

    c.) Re verify the reservation by searching the hotel software by last name,
    first name, reservation number, partial name search, mobile number,
    booker name, company, travel agent, etc.

    d.) If the guest had booked from the travel agent ask the guest to call up the
    travel agent and get more details of the booking.

    e.) Ask the guest to reconfirm the arrival date and departure date again, the
    guest may be arriving on a different date or it is possible that this guest
    was a no-show for the previous night.

    f.) Checking the availability of rooms in the hotel with the front desk agent
    and can create a new reservation. When the reservation is created for FIT
    guest the source segment of the reservation should be tagged as “Walk-In
    or FIT”.

    g.) It is also a good practice to collect a advance deposit for the complete
    room rental and approximate incidental charges from a Walk-in guest.

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