Week 5 Cashiering & Audit
Week 5 Cashiering & Audit
Week 5 Cashiering & Audit
1.Increases sales
2.Faster checkout
3.More convenient
TRANSACTION
ISSUER PROCESS MERCHANT
ACQUIRER
Handling Bill by Credit Card (cc)
• Desk clerk or front office cashier should verify the credit
card if it is in the name of the guest and has not yet expired
nor been cancelled or suspended.
1. CC MACHINES
(e.g. Verifone)
2. CC IMPRINTER
3. IMPRINT FORM
(SALES SLIP)
Billing & Credit Policies (various accounts)
Walk – ins/cash clients
• When a guest is being booked under a commercial account in the hotel, the
company, through its authorized signatory is required to submit a letter of
authorization.
PROPER HANDLING OF AUTHORIZATION LETTER
• The letter of authorization to charge the company
concerned must state the items or expenses to be charges
such as room only or it may include meals, laundry, long
distance call or all hotel charges.
• Every day the mini bar runner together with the floor
supervisor check all the rooms for any mini bar consumption
of guest and record the quantity.
• The mini bar runner shall fill up the mini barguest check or
voucher with the items consumed in every room.