HRM PPT Ei
HRM PPT Ei
HRM PPT Ei
for him. Kumar was heading HR in the organisation, while Ezaz was the head of
Finance. “One more of my team members has resigned this morning. How am I
going to handle the audit now? You could not even fill the vacancy created by the
exit of David four months ago.” Ezaz quipped in anger as he entered Kumar’s cabin
which was adjacent to his. “That’s for you to figure out. That’s precisely what you are
being paid for” retorted Kumar, still trying to switch his laptop on.
Such a response enraged Ezaz and he yelled, “It is such arrogance of the HR
department which is the root cause of most of the problems here…I am not going to
tolerate this anymore.” This ensued into a bitter argument between Ezaz and Kumar,
including blaming each other’s subordinates, and, it was audible to their team
members sitting outside the cabins. While they reconciled later and took damage
control measures, this incident disturbed the harmony between the two teams.
Little did Ezaz know that Kumar had narrowly escaped an accident while driving to
the office. Kumar’s nerves had not yet settled by the time he reached office.
Kumar, being hazzled, in spite of knowing fully well regarding an upcoming audit,
could not understand Ezaz’s worries and anger. Handling the audit with one team
member completely gone and another half-gone was an uphill task.
If one of them had at least been cognisant of the rising impulses and handled the
discussion without anger, or, had a scheduled and well-prepared discussion some
time later, this could have been avoided. In some similar cases, the spats though
not verbal, transform into silent ego battles, and, do not get mended for great lengths
of time. Quite often, they lead to ‘office politics.’ If colleagues can be empathetic to
one another, workplaces would become a great deal better and consequentially
more successful. This is just one example depicting the need for a higher state of
emotional intelligence at the workplace. Emotional intelligence, as the name
suggests, is about being intelligent with Emotions.
History
Five years later, psychologist and science journalist Daniel Goleman popularized the
concept in his book, Emotional Intelligence. Goleman describes the fundamental
components of EI and demonstrates the ways they influence success in many aspects of
life: work, personal relationships, mental health, and physical well-being.
Over the last few decades, the concept of emotional intelligence has evolved
significantly as researchers continue to investigate, expand, and refine its
framework.
Pillars of ei
1. Self-awareness
Emotional self-awareness—identifying your emotions, recognizing the relationship
between your emotions and your actions or performance, and acknowledging how
your emotions impact others
Mood
Strengths
Weaknesses
Wants
An example may be an employee who knows they respond poorly
to tight deadlines. In response, they always plan ahead and ensure
work is completed well in advance.
2. Self-management
Awareness of an emotion is a good start, but the next step is to
learn how to manage them and reproduce the desired response.
For example, we can all remember a boss or colleague acting
impulsively or irrationally without self-management or regulation.
3. motivation
4. Social awareness
Social awareness, or empathy, is about accurately sensing how
other people feel about a situation. It requires excellent listening
skills and the ability to understand people, build a rapport, and
become attuned to their body language, tone of voice, and
expressions. and expressions.
5. Social skills
The final pillar of emotional intelligence is putting all of this together
to enhance social skills and relationship management. This is more
than just being friendly and personable. It means taking the
emotions of everyone involved to manage social interactions
successfully.
2. Career prospects
3. Reduces stress
Whether it’s due to tight deadlines, a heavy workload, or miscommunications, a
certain amount of job-related stress is inevitable. However, research indicates that
individuals with higher emotional intelligence experience less stress in workplace
environments.
Therefore, instead of folding under pressure during difficult times or letting minor
hiccups derail an entire project, these supervisors and employees exhibit emotional
self-control and resiliency, enabling them to confidently confront and overcome
obstacles at work. Furthermore, various studies suggest that EI is a predictor of
overall wellness and mental health, which helps ensure a happy and healthy
workforce.
4. Increases accountability
It’s impossible to avoid errors at work. Someone is bound to misunderstand the
instructions of a particular task or fail to meet their monthly goal. In these instances,
it is helpful to have managers and employees who exhibit high emotional intelligence
as it serves to increase accountability behaviors and promote openness to
constructive criticism.
This means that rather than blaming others for their mistakes or getting defensive
about useful feedback, these individuals acknowledge the role they play in each
situation, take responsibility for it, and seek help to correct it. This is particularly
beneficial to companies as accountability is an essential quality of high-performing
teams.