FINAL EXAMINATION

Academic Year : 2023.2

Subject : Management Information System
Study Program : Information System
Date : 6/May/2024 [Mon, 13:00 WIB)

A. Instructions to Student
1. This examination consists of 6 Case Study
2. The time allowed for this examination is 120 minutes.
3. Sanctions will be given to students not following the examination rules.
4. All answers are to be written on the answer sheet. Please use your own words and do not copy
from the book or any other resources.
5. Students are to use proper English and are required to write neatly and clearly.
6. This is open book examination.
7. Students are allowed to use electronic devices or borrow equipment from fellow students, nor
can they communicate with each other while the examination is going on.
8. ANY ATTEMPTS AT CHEATING AND PLAGIARISM WILL RESULT IN AN IMMEDIATE ZERO SCORE.

B. Course Learning Outcome

Able to adapt well to the development of various contemporary technologies, particularly
CLO-1
in the field of Information Systems
Able to carry out a series of analysis activities and formulate information system needs in
CLO-2 an
organization/company
Able to comprehend an information system in an organization/company and manage it
CLO-3 properly
according to the accepted standards of information system management
Able to become a leader who can set realistic and measurable targets for the success of an
CLO-5 information
system project

MIS Case Study

Case Study: Prima Ghanesa College - Management Information System (MIS)

Overview:

"Prima Ghanesa College" is a medium-sized college offering undergraduate and graduate programs in
various disciplines. The college has multiple departments, including admissions, student affairs,
academic departments, finance, and human resources. Prima Ghanesa College aims to enhance
operational efficiency, improve data accuracy, and support strategic decision-making through the
implementation of an MIS.

Objectives:

Centralized Data Management: Consolidate data from various departments into a centralized system
for easy access and analysis.
Streamlined Admissions: Simplify the admissions process for prospective students and improve
enrollment management.

Student Records Management: Efficiently manage student records, course registrations, grades, and
academic progress.

Financial Management: Track finances, budget allocations, and expenses across departments.

Human Resource Management: Streamline HR processes such as payroll, employee records, and
performance evaluations.

Implementation of MIS:

Let's explore how Prima Ghanesa College implements its MIS to achieve its objectives.

1. Admissions Process:

Scenario: A prospective student, John Smith, applies for admission to the Computer Science
program.

MIS Functionality:

John's application details, transcripts, and recommendation letters are entered into the MIS.

The MIS generates an application ID for tracking purposes.

Admissions officers can access John's profile, review documents, and make admission decisions
within the system.

Once accepted, John's status is updated to "Admitted" in the MIS, triggering notifications to relevant
departments.

2. Student Records Management:

Scenario: John Smith, now a student at Prima Ghanesa College, needs to register for courses.

MIS Functionality:

John logs into the student portal, which is part of the MIS.

He views available courses, checks prerequisites, and registers for his desired courses online.

The MIS updates John's course registration, ensuring he meets credit requirements and scheduling
constraints.

Faculty members access the MIS to view their course rosters, student grades, and academic progress.

3. Financial Management:

Scenario: The Finance Department needs to allocate budgets for the upcoming academic year.
MIS Functionality:

Budget requests from various departments are submitted through the MIS.

Finance managers review requests, compare with historical data, and allocate budgets accordingly.

The MIS tracks budget allocations, expenditures, and remaining balances in real-time.

Reports generated from the MIS provide insights into spending patterns and variances.

4. Human Resource Management:

Scenario: The HR Department needs to conduct performance evaluations for faculty and staff.

MIS Functionality:

Performance evaluation forms are digitized and accessible through the MIS.

Managers input performance ratings, comments, and goals for each employee.

The MIS calculates overall performance scores and generates performance reports.

HR managers use the MIS to track employee attendance, leave balances, and payroll information.

5. Decision Support:

Scenario: The college leadership needs to decide on expanding the Engineering program.

MIS Functionality:

The MIS provides dashboards and reports on program enrollments, student success rates, and faculty
resources.

Decision-makers analyze data on demand for engineering courses, market trends, and competitor
offerings.

Financial projections for the new program, including costs and potential revenue, are generated by
the MIS.

Based on the MIS insights, the leadership decides to launch the Engineering program in the next
academic year.

Benefits of MIS for Prima Ghanesa College:

Efficiency: Streamlines processes such as admissions, student registration, and HR management.

Accuracy: Reduces data entry errors and ensures consistency in student records and financial data.

Decision Making: Provides timely and data-driven insights for strategic planning and resource
allocation.

Transparency: Stakeholders across departments have access to relevant information, fostering

collaboration.
Conclusion:

Through the implementation of its Management Information System, Prima Ghanesa College
optimizes its operations, enhances student services, and improves overall organizational
effectiveness. The MIS serves as a centralized hub for data management, facilitating informed
decision-making and supporting the college's mission of providing quality education.

This case study illustrates how an MIS can be instrumental in managing various aspects of a college's
operations, from admissions and student records to financial management and human resources.
Students studying MIS can analyze this case to understand the practical application of MIS in an
educational institution and its impact on organizational efficiency and decision-making.

Certainly! Here's a case study demonstrating the use of a Management Information System (MIS) in a
manufacturing company. This case study focuses on "Tech-X Mobile," a fictional manufacturing
company specializing in tech accessories. Tech-X Mobile aims to improve its production processes,
inventory management, and decision-making through the implementation of an MIS.

Case Study: Tech-X Mobile - Management Information System (MIS)

Overview:

"Tech-X Mobile" is a medium-sized manufacturing company that designs and produces tech
accessories such as phone cases, laptop sleeves, and screen protectors. The company has a factory
where products are manufactured, a warehouse for inventory storage, and a sales department for
distributing products to retailers.

Objectives:

Production Optimization: Improve manufacturing processes, reduce production lead times, and
enhance product quality.

Inventory Management: Streamline inventory tracking, minimize stockouts, and optimize stock levels
to meet demand.

Sales and Distribution: Enhance order processing efficiency, monitor sales performance, and improve
customer service.

Financial Management: Track production costs, analyze profitability by product line, and manage
budgeting.

Decision Support: Provide real-time data insights to support strategic decisions on production,
inventory, and sales strategies.
Implementation of MIS:

Let's explore how Tech-X Mobile implements its MIS to achieve its objectives.

1. Production Optimization:

Scenario: Tech-X Mobile wants to reduce production lead times for its new line of laptop sleeves.

MIS Functionality:

The MIS captures data on production schedules, machine utilization, and material availability.

Production managers access the MIS to create optimized production plans based on real-time
inventory levels and demand forecasts.

Machine operators use the MIS to view production schedules, work instructions, and quality control
checklists.

The MIS tracks production progress, identifying bottlenecks and areas for improvement.

2. Inventory Management:

Scenario: The warehouse manager needs to ensure sufficient stock of phone cases to meet upcoming
demand.

MIS Functionality:

The MIS provides real-time inventory visibility, including stock levels, locations, and reorder points.

Automated alerts notify the warehouse manager when stock levels are low or when reorder points
are reached.

Inventory reports generated by the MIS analyze turnover rates, stock aging, and storage costs.

The warehouse team uses handheld devices integrated with the MIS for barcode scanning and
inventory updates.

3. Sales and Distribution:

Scenario: The sales team receives a large order for screen protectors from a new retail partner.

MIS Functionality:

The MIS captures sales orders, customer information, and order details.

Sales representatives access the MIS to check product availability, pricing, and delivery schedules.

Order processing is streamlined through the MIS, with automatic order confirmations and shipping
notifications.
The MIS generates sales reports, showing order trends, customer preferences, and sales
performance by region.

4. Financial Management:

Scenario: Tech-X Mobile needs to analyze the profitability of its various product lines.

MIS Functionality:

The MIS tracks production costs, including raw materials, labor, and overhead.

Cost allocation is automated in the MIS, assigning costs to specific product lines based on production
activities.

Financial reports generated by the MIS compare revenues and costs for each product line, calculating
profit margins.

Budgeting and forecasting modules in the MIS help in planning for future investments and
cost-saving initiatives.

5. Decision Support:

Scenario: Tech-X Mobile is considering expanding its product line to include tablet cases.

MIS Functionality:

The MIS provides dashboards with key performance indicators (KPIs) for existing product lines.

Decision-makers analyze data on sales trends, market demand for tablet cases, and competitor
offerings.

The MIS conducts "what-if" analyses to simulate the potential impact of introducing tablet cases on
revenue and costs.

Based on MIS insights, management decides to proceed with developing a new line of tablet cases.

Benefits of MIS for Tech-X Mobile:

Efficiency: Streamlines production processes, inventory management, and order processing.

Inventory Optimization: Reduces stockouts, minimizes excess inventory, and improves overall
inventory turnover.

Data Accuracy: Ensures real-time and accurate data across departments, reducing errors and
redundancies.

Cost Control: Tracks production costs, analyzes profitability, and supports cost-saving initiatives.

Strategic Planning: Provides data-driven insights for making informed decisions on product expansion
and market strategies.

Conclusion:
Through the implementation of its Management Information System, Tech-X Mobile enhances its
manufacturing operations, improves inventory management, and empowers decision-makers with
actionable insights. The MIS serves as a centralized platform for data management, analysis, and
reporting, enabling Tech-X Mobile to remain competitive in the tech accessories market.

This case study illustrates how an MIS can be instrumental in managing various aspects of a
manufacturing company's operations, from production optimization and inventory management to
sales and financial analysis. Students studying MIS can analyze this case to understand how
technology can improve efficiency and decision-making in a manufacturing environment.

Here's a case study demonstrating the use of a Hospital Information System (HIS) in a healthcare
setting. This case study focuses on "Cikarang Hospital," a fictional hospital, and shows how an HIS can
improve patient care, streamline administrative processes, and support healthcare professionals.

Case Study: Cikarang Hospital - Hospital Information System (HIS)

Overview:

"Cikarang Hospital" is a large urban hospital providing a wide range of medical services, including
emergency care, surgeries, outpatient clinics, and diagnostic imaging. The hospital serves a diverse
patient population and aims to enhance patient outcomes, improve operational efficiency, and
ensure data security through the implementation of an HIS.

Objectives:

Patient Care: Enhance the quality of patient care through efficient access to patient information,
treatment history, and medication records.

Clinical Workflow: Streamline clinical workflows, including patient scheduling, electronic health
record (EHR) management, and physician orders.

Resource Management: Optimize resource allocation, such as hospital beds, operating rooms, and
medical equipment.

Billing and Financial Management: Improve billing accuracy, insurance claims processing, and
financial reporting.

Data Security and Compliance: Ensure patient data security, HIPAA compliance, and data backup.

Implementation of HIS:

Let's explore how Cikarang Hospital implements its HIS to achieve its objectives.
1. Patient Care:

Scenario: A patient, Sarah Thompson, arrives at the emergency department with chest pain.

HIS Functionality:

The HIS retrieves Sarah's medical records from the EHR, including her medical history, allergies, and
medications.

Emergency department staff enter Sarah's vital signs, symptoms, and initial assessments into the HIS.

Sarah undergoes diagnostic tests such as an ECG and blood tests, and results are automatically
integrated into her EHR.

The HIS alerts healthcare providers of any critical findings or allergies to medications.

2. Clinical Workflow:

Scenario: Dr. Patel, Sarah's attending physician, needs to order further tests and medications.

HIS Functionality:

Dr. Patel accesses Sarah's EHR through the HIS and reviews test results and previous diagnoses.

Dr. Patel electronically orders additional tests, such as a cardiac stress test and a chest X-ray, directly
through the HIS.

The HIS sends electronic prescriptions to the hospital pharmacy for Sarah's medications, reducing
delays.

Nursing staff receive automated alerts for medication administration times and patient care tasks.

3. Resource Management:

Scenario: The hospital's surgical department needs to schedule an urgent surgery for a patient.

HIS Functionality:

The HIS provides a centralized scheduling system for operating rooms, surgeons, and support staff.

Surgeons can view available time slots, check equipment availability, and schedule surgeries through
the HIS.

The HIS sends notifications to the surgical team, including pre-operative instructions and patient
information.

Operating room usage and equipment maintenance schedules are managed and tracked within the
HIS.

4. Billing and Financial Management:

Scenario: Sarah's hospital stay and treatments need to be accurately documented for billing.

HIS Functionality:

The HIS automatically captures details of Sarah's hospital stay, procedures, medications, and supplies
used.

The billing department generates an itemized bill for Sarah's insurance company, including CPT codes
and ICD-10 diagnoses.

Insurance claims are submitted electronically through the HIS, reducing paperwork and speeding up
reimbursement.

Financial reports generated by the HIS provide insights into revenue, costs, and profitability for
hospital management.

5. Data Security and Compliance:

Scenario: The hospital needs to ensure patient data security and compliance with HIPAA regulations.

HIS Functionality:

The HIS employs encryption and access controls to protect patient data from unauthorized access.

Regular data backups are performed automatically to ensure data integrity and disaster recovery.

Audit trails within the HIS track who accessed patient records and when, ensuring accountability.

Compliance reports are generated by the HIS to demonstrate adherence to HIPAA and other
regulations.

Benefits of HIS for Cikarang Hospital:

Improved Patient Care: Enhances clinical decision-making with access to real-time patient data and
history.

Efficiency: Streamlines workflows, reduces manual processes, and eliminates paper-based systems.

Resource Optimization: Maximizes the utilization of hospital beds, operating rooms, and medical
equipment.

Financial Accuracy: Ensures accurate billing, faster claims processing, and improved revenue cycle
management.

Data Security: Protects patient privacy, ensures compliance with regulations, and enables secure data
exchange.

Conclusion:

Through the implementation of its Hospital Information System, Cikarang Hospital transforms its
operations, providing efficient and high-quality patient care while optimizing resources and ensuring
data security. The HIS serves as a central platform for managing patient information, clinical
workflows, scheduling, billing, and compliance, ultimately benefiting both patients and healthcare
providers.

This case study demonstrates how an HIS can improve patient care, streamline hospital operations,
and ensure compliance with regulations in a healthcare setting. Students studying healthcare
management or information systems can analyze this case to understand the role of technology in
healthcare delivery and management.

Here's a case study illustrating the use of a Management Information System (MIS) in a hotel setting.
This case study focuses on "New Tanjung Lesung Resort," a fictional beachfront resort, and shows
how an MIS can improve guest experiences, optimize hotel operations, and support decision-making.

Case Study: New Tanjung Lesung Resort - Management Information System (MIS)

Overview:

"New Tanjung Lesung Resort" is a luxurious beachfront hotel offering a range of amenities, including
rooms with ocean views, restaurants, spa services, and event facilities. The resort caters to both
leisure travelers and corporate clients hosting conferences and events. New Tanjung Lesung Resort
aims to enhance guest satisfaction, improve operational efficiency, and increase revenue through the
implementation of an MIS.

Objectives:

Guest Experience: Enhance guest satisfaction through personalized services, efficient

check-in/check-out, and seamless room reservations.

Operational Efficiency: Streamline hotel operations, including room allocations, housekeeping, and
inventory management.

Food and Beverage Management: Optimize restaurant and bar operations, inventory control, and
menu planning.

Event Management: Improve coordination of conferences, weddings, and events with detailed
scheduling and resource management.

Revenue Management: Maximize room occupancy, pricing strategies, and upselling opportunities.

Implementation of MIS:

Let's explore how New Tanjung Lesung Resort implements its MIS to achieve its objectives.
1. Guest Experience:

Scenario: A guest, Mr. Smith, is checking in for a week-long stay at New Tanjung Lesung Resort.

MIS Functionality:

Mr. Smith's reservation details, preferences, and previous stays are stored in the MIS.

The front desk staff access the MIS to retrieve Mr. Smith's reservation and quickly check him in.

The MIS displays Mr. Smith's room preferences (e.g., ocean view) and any special requests (e.g., extra
pillows).

Throughout Mr. Smith's stay, the MIS tracks his preferences and interactions to personalize his
experience.

2. Operational Efficiency:

Scenario: The housekeeping department needs to efficiently manage room assignments and cleaning
schedules.

MIS Functionality:

The MIS provides a room allocation system, assigning rooms based on guest preferences and
availability.

Housekeeping staff access their cleaning schedules and room status updates on handheld devices
connected to the MIS.

Room status changes (e.g., cleaned, awaiting inspection) are updated in real-time in the MIS.

The MIS generates reports on housekeeping efficiency, room turnover times, and maintenance
requests.

3. Food and Beverage Management:

Scenario: The restaurant manager needs to optimize menu offerings and control inventory costs.

MIS Functionality:

The MIS stores menu items, recipes, ingredient lists, and pricing information for the restaurant.

The restaurant manager analyzes sales data from the MIS to determine popular dishes and seasonal
trends.

Inventory levels are monitored in real-time through the MIS, with automatic alerts for low stock.

The MIS generates purchase orders for suppliers based on inventory levels and anticipated demand.

4. Event Management:

Scenario: New Tanjung Lesung Resort is hosting a wedding reception for a couple, Mr. and Mrs.
Johnson.
MIS Functionality:

The event coordinator uses the MIS to manage the wedding reception details, including venue,
catering, and decorations.

Room blocks for wedding guests are allocated through the MIS, with special rates and preferences
noted.

The MIS provides a scheduling system for the event staff, including setup, catering, and
entertainment.

Real-time updates on guest attendance, seating arrangements, and special requests are managed in
the MIS.

5. Revenue Management:

Scenario: New Tanjung Lesung Resort wants to optimize room pricing and upselling opportunities.

MIS Functionality:

The MIS tracks room occupancy rates, demand patterns, and competitor pricing.

Based on demand forecasts, the MIS adjusts room rates dynamically to maximize revenue.

Guest profiles and preferences in the MIS allow for targeted upselling of amenities and services.

Reports from the MIS provide insights into revenue streams, room revenue vs. ancillary revenue, and
trends over time.

Benefits of MIS for New Tanjung Lesung Resort:

Enhanced Guest Satisfaction: Personalized services, efficient check-in/check-out, and tailored

experiences.

Operational Streamlining: Improved room allocations, housekeeping efficiency, and inventory

control.

Food and Beverage Optimization: Data-driven menu planning, inventory management, and cost
control.

Event Coordination: Efficient scheduling, resource management, and seamless event execution.

Revenue Maximization: Dynamic pricing, targeted upselling, and insights into revenue performance.

Conclusion:

Through the implementation of its Management Information System, New Tanjung Lesung Resort
transforms its hotel operations, delivering exceptional guest experiences while optimizing efficiency
and revenue. The MIS serves as a central platform for managing reservations, guest preferences,
operational workflows, and event coordination. New Tanjung Lesung Resort remains competitive in
the hospitality industry by leveraging technology to meet guest expectations and drive business
growth.
This case study illustrates how an MIS can improve guest experiences, streamline hotel operations,
and maximize revenue in a hotel setting. Students studying hospitality management or information
systems can analyze this case to understand the role of technology in delivering exceptional
customer service and operational efficiency in the hotel industry.

Here's a case study illustrating the use of a Management Information System (MIS) in a club sports
house setting. This case study focuses on "PresUniv Sports Club," a fictional sports club offering
various facilities and programs for its members. The MIS implemented at PresUniv Sports Club helps
manage memberships, scheduling of facilities, equipment inventory, and financial transactions.

Case Study: LMGA Supermarket - Management Information System (MIS)

Overview:

"LMGA Supermarket" is a leading grocery store chain with multiple locations across a city. The
supermarket offers a wide range of products, including fresh produce, groceries, dairy, bakery items,
and household essentials. FreshMart aims to enhance customer satisfaction, optimize inventory
levels, improve sales forecasting, and streamline supply chain operations through the
implementation of an MIS.

Objectives:

Inventory Management: Efficiently manage inventory levels, track product movements, and reduce
stockouts.

Sales Tracking: Monitor sales trends, analyze product performance, and optimize pricing strategies.

Customer Loyalty: Implement a customer loyalty program, track customer preferences, and offer
personalized promotions.

Supplier Management: Streamline supplier relationships, optimize ordering processes, and monitor
delivery schedules.

Financial Operations: Improve billing accuracy, track expenses, and generate financial reports.

Implementation of MIS:

Let's explore how LMGA Supermarket implements its MIS to achieve its objectives.

1. Inventory Management:

Scenario: FreshMart needs to manage its inventory of fresh produce to minimize wastage.
MIS Functionality:

The MIS tracks inventory levels in real-time, including quantities, expiration dates, and replenishment
needs.

Automatic alerts notify inventory managers when stock levels are low or when products are nearing
expiration.

Inventory turnover rates and sales data are analyzed by the MIS to optimize purchasing decisions.

The MIS integrates with barcode scanners and RFID technology for accurate inventory counts and
updates.

2. Sales Tracking:

Scenario: FreshMart wants to analyze sales trends to identify top-selling products and slow-moving
items.

MIS Functionality:

The MIS captures sales data at each checkout, including product SKU, quantity, and transaction
amount.

Sales reports generated by the MIS provide insights into daily, weekly, and seasonal sales patterns.

Managers use the MIS to identify best-selling products, adjust stock levels accordingly, and plan
promotions.

The MIS integrates with POS systems for seamless transaction processing and accurate sales tracking.

3. Customer Loyalty:

Scenario: FreshMart introduces a new customer loyalty program to reward frequent shoppers.

MIS Functionality:

The MIS stores customer profiles, purchase histories, and loyalty program membership details.

Customers sign up for the loyalty program at checkout, and their purchases are automatically
tracked.

The MIS analyzes customer buying patterns to offer personalized discounts and promotions.

Loyalty points and rewards are managed through the MIS, encouraging repeat purchases and
customer engagement.

4. Supplier Management:

Scenario: FreshMart needs to streamline its relationships with suppliers for timely deliveries.

MIS Functionality:

Supplier information, contracts, and pricing details are stored in the MIS for easy access.
Automated ordering through the MIS triggers purchase orders based on inventory levels and sales
forecasts.

Suppliers receive order notifications electronically through the MIS, reducing manual
communication.

Delivery schedules, invoicing, and payment processing are managed within the MIS to ensure
efficiency.

5. Financial Operations:

Scenario: FreshMart's finance department needs accurate data for budgeting and financial reporting.

MIS Functionality:

The MIS tracks all financial transactions, including sales revenue, expenses, and supplier payments.

Financial reports generated by the MIS provide insights into profit margins, cost of goods sold, and
operating expenses.

Budgeting modules in the MIS help in planning for future expenses, promotions, and investments.

The MIS integrates with accounting software for seamless financial data management and reporting.

Benefits of MIS for LMGA Supermarket:

Optimized Inventory: Reduces stockouts, minimizes wastage, and ensures fresh product availability.

Improved Sales: Identifies top-selling products, supports targeted promotions, and enhances
revenue.

Customer Engagement: Encourages repeat purchases, builds loyalty, and offers personalized
discounts.

Efficient Supply Chain: Streamlines ordering processes, improves supplier relationships, and ensures
timely deliveries.

Financial Visibility: Provides accurate financial data, supports budgeting, and enables informed
decision-making.

Conclusion:

Through the implementation of its Management Information System, LMGA Supermarket transforms
its operations, optimizing inventory management, sales tracking, customer loyalty, supplier
relationships, and financial operations. The MIS serves as a central platform for managing inventory
levels, analyzing sales data, implementing customer loyalty programs, coordinating with suppliers,
and generating financial reports. FreshMart remains competitive in the supermarket industry by
leveraging technology to enhance customer satisfaction and drive business growth.
This case study demonstrates how an MIS can improve inventory management, sales tracking,
customer loyalty programs, supplier management, and financial operations in a supermarket setting.
Students studying management information systems or retail management can analyze this case to
understand the role of technology in optimizing operations and enhancing customer experiences in
the retail industry.

Here's a case study illustrating the use of a Management Information System (MIS) in a restaurant
setting. This case study focuses on "Hot Chili Bistro," a fictional fine dining restaurant, and shows
how an MIS can improve table management, menu planning, inventory control, customer service,
and financial operations.

Case Study: Hot Chili Bistro - Management Information System (MIS)

Overview:

"Hot Chili Bistro" is a high-end fine dining restaurant known for its gourmet cuisine, elegant
ambiance, and exceptional customer service. The restaurant offers a diverse menu of dishes,
extensive wine selection, and personalized dining experiences. Hot Chili Bistro aims to enhance guest
satisfaction, optimize operations, manage inventory effectively, and improve financial performance
through the implementation of an MIS.

Objectives:

Table Management: Efficiently manage table reservations, seating arrangements, and guest
preferences.

Menu Planning: Analyze menu performance, update offerings, and track ingredient costs.

Inventory Control: Optimize ingredient inventory, reduce waste, and automate reordering processes.

Customer Service: Enhance guest experiences with personalized service, allergy tracking, and
feedback management.

Financial Operations: Improve billing accuracy, track expenses, and generate financial reports.

Implementation of MIS:

Let's explore how Hot Chili Bistro implements its MIS to achieve its objectives.

1. Table Management:

Scenario: Hot Chili Bistro needs to manage table reservations for a busy Saturday night.

MIS Functionality:
The MIS provides an online reservation system integrated with the restaurant's website and social
media.

Guests can view real-time table availability, select preferred dining times, and make reservations.

Hosts and hostesses access the MIS to manage table assignments, seating preferences, and special
requests.

The MIS sends automated confirmation emails and SMS reminders to guests with reservation details.

2. Menu Planning:

Scenario: Hot Chili Bistro wants to analyze the performance of its seasonal menu offerings.

MIS Functionality:

The MIS tracks sales data for each menu item, including popularity, profitability, and seasonal trends.

Reports generated by the MIS provide insights into best-selling dishes, average order value, and
menu item margins.

Chefs and managers use the MIS to update menus based on customer feedback, ingredient
availability, and cost analysis.

The MIS integrates with suppliers' systems to receive real-time updates on ingredient prices and
availability.

3. Inventory Control:

Scenario: The kitchen manager needs to ensure sufficient ingredient stock for the upcoming week.

MIS Functionality:

The MIS maintains an inventory database of all ingredients, including quantities, expiry dates, and
reorder points.

Automated alerts notify the kitchen manager when ingredient stock levels are low or nearing expiry.

The MIS generates ingredient usage reports to identify trends, reduce waste, and optimize
purchasing.

Purchase orders are automatically generated through the MIS based on inventory levels and
forecasted demand.

4. Customer Service:

Scenario: Hot Chili Bistro receives a reservation for a guest with specific dietary restrictions.

MIS Functionality:

The guest's dietary preferences and allergies are recorded in the MIS during the reservation process.
Servers access the guest's profile in the MIS to ensure their dietary needs are communicated to the
kitchen.

The kitchen receives alerts for special dietary requests and prepares meals accordingly.

After the meal, guests receive digital feedback forms via email, which are integrated with the MIS for
analysis.

5. Financial Operations:

Scenario: The finance team needs to track daily revenues, expenses, and profitability.

MIS Functionality:

The MIS captures all sales transactions, including table orders, wine selections, and additional
charges.

Daily financial reports are generated by the MIS, providing insights into revenue streams and sales
trends.

Expenses such as ingredient costs, labor, and overhead are recorded and analyzed within the MIS.

Budgeting and forecasting modules in the MIS help in planning for future expenses and revenue
targets.

Benefits of MIS for Hot Chili Bistro:

Optimized Table Management: Efficient reservations, personalized service, and improved guest
experiences.

Menu Optimization: Data-driven menu updates, improved profitability, and customer satisfaction.

Effective Inventory Control: Reduced waste, optimized purchasing, and timely ingredient
management.

Enhanced Customer Service: Personalized dietary options, allergy tracking, and feedback analysis.

Financial Visibility: Accurate financial data, improved billing accuracy, and insights into profitability.

Conclusion:

Through the implementation of its Management Information System, Hot Chili Bistro transforms its
operations, optimizing table management, menu planning, inventory control, customer service, and
financial operations. The MIS serves as a central platform for managing reservations, analyzing menu
performance, tracking ingredient inventory, enhancing guest experiences, and generating financial
reports. Hot Chili Bistro remains a top choice for diners by leveraging technology to deliver
exceptional dining experiences and drive business success.