Client Number:: To Contact Us Visit WWW - Workandincome.govt - Nz/contact

18 August 2023
Client number:
3 9 7 5 5 6 4 9 4
Mr Leiden O'Sullivan
53 Heretaunga Street
Tikipunga
Whangarei 0112
Dear Leiden
On 25/07/23 we wrote to tell you your Jobseeker Support will stop on 29/08/23. If you still
need these payments, you need to reapply before this date.
Jobseeker Support is paid for up to 12 months while you look for work. To continue getting
this benefit, you need to reapply, complete a Comprehensive Work Assessment and have
your application approved by 29/08/23. Otherwise your benefit will stop from 29/08/23.
How to reapply
You need to do these two things. The easiest way is using MyMSD.
1. Make an appointment to talk with us about the steps you've taken to prepare for or
to find a job, how we can help and what you need to do next
2. Fill out an online form
Please make sure you meet with us. You're welcome to bring a support person with you.
Using MyMSD
MyMSD is easy to use. Thousands of people like you use it every day to do things like
check payments, tell us what they earned and apply for help with costs.
If you need help to set up a MyMSD account or don't have access to the internet, please
MOHAWK_RP62A
contact us.
GET IN TOUCH IF YOU NEED HELP REAPPLYING
Please talk with us as soon as you can if you think you can't reapply. We may be able to
accept a late application within 20 days of this date if there's a good reason - for example
if you've been in hospital.
BP1 v5.0
To contact us visit www.workandincome.govt.nz/contact

If you've started your application but haven't been able to finish it in time, let us know by
29/08/23. That way, as long as you do everything we need you to do within 10 working
days of this date, we may still be able to complete your application.
If you have already completed your reapplication and booked your appointment to talk to a
case manager you can ignore this letter.
LET US KNOW WHEN THINGS CHANGE
When your situation changes, it's important to let us know straight away. The amount of
money you can get from us may also change. We really don't want you to miss out on
money you qualify for, or get a debt you have to pay back.
Most people find the easiest way to keep their information up-to-date is online using
MyMSD.
Visit www.my.msd.govt.nz to log in. You can also call us.
WE'RE HERE TO HELP
We're here to help so please feel free to get in touch, or visit our website for more
information. Our details are on the back.
Everyone's situation is different so we're always happy to talk things through with you.
Yours sincerely,
Keitha Harrison
Manager Client Service Delivery
Letter Ref: 7000000161/00
General information
workandincome.govt.nz
Visit our website any time for: You can sign up to MyMSD and:
• job vacancies • declare your wages
• tips on finding work • change your contact details
• information about the ways • update your address and accommodation
we can help you costs
• the things you need to do when • read your letters
you’re getting a benefit
• view your payment details
• your rights and responsibilities
• check your payment card
• how your wages will affect your
• view your debt and repayments
payments
• manage some of your appointments
If you don’t have access to our website, you can also call us. We are available 7am to 6pm Monday to
Friday, as well as 8am to 1pm on Saturdays. Call 0800 559 009 for more information or to make an
appointment. Please have your client number handy. It can be found on the front of this letter.
If you’re meeting with us you may bring a support person with you.
If you’re deaf, hearing-impaired or find it hard to communicate by phone, you can also contact us on:
Free-fax 0800 621 621 Telephone typewriter (TTY) 0800 111 113 Text 029 286 7170.
Changes in your Your rights if you

circumstances disagree with a
It’s important to tell us straight away about decision we’ve made
any changes that could affect your payments
so we pay you the right amount. If you don’t understand or agree with a
decision we’ve made, please talk with us.
When you should contact us:
If you disagree with any decision you have
• work situation changes a right to apply for a review. An application
• starting or ending a relationship for review needs to be made in writing within
three months of the decision. You can use the
• leaving New Zealand for any length of time review of decision or medical appeals board
• a child comes into or leaves your care application forms on our website or write to us.
• starting or stopping study If you can’t do this within three months,

please talk with us.
• getting money you haven’t declared
before from any source If you have a good reason for a delay,
your review may still be considered.
• getting other help that changes
your situation Visit:
• personal details change (eg address workandincome.govt.nz/rights
or bank account number) for more information.
• any name changes for you, your
partner or child

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18 August 2023

GET IN TOUCH IF YOU NEED HELP REAPPLYING

To contact us visit www.workandincome.govt.nz/contact

LET US KNOW WHEN THINGS CHANGE

Visit www.my.msd.govt.nz to log in. You can also call us.

WE'RE HERE TO HELP

Changes in your Your rights if you

• starting or stopping study If you can’t do this within three months,

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