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    Escalation Matrix For APQP Process

    Uploaded by

    Sarvesh Sharma
    The document outlines an escalation matrix for resolving issues during the APQP process with four levels ranging from initial identification to executive escalation. It assigns responsible persons and target resolution times for issues as well as criteria for escalating unresolved issues to the next level.

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    © All Rights Reserved
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    Escalation Matrix For APQP Process

    Uploaded by

    Sarvesh Sharma
    296 views3 pages
    The document outlines an escalation matrix for resolving issues during the APQP process with four levels ranging from initial identification to executive escalation. It assigns responsible persons and target resolution times for issues as well as criteria for escalating unresolved issues to the next level.

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    Escalation Matrix for APQP Process

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    The document outlines an escalation matrix for resolving issues during the APQP process with four levels ranging from initial identification to executive escalation. It assigns responsible persons and target resolution times for issues as well as criteria for escalating unresolved issues to the next level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    296 views3 pages

    Escalation Matrix For APQP Process

    Uploaded by

    Sarvesh Sharma
    The document outlines an escalation matrix for resolving issues during the APQP process with four levels ranging from initial identification to executive escalation. It assigns responsible persons and target resolution times for issues as well as criteria for escalating unresolved issues to the next level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Escalation Matrix for APQP Process (OEM Audit

    Compliant)
    Level 1: Initial Identification

    Target Resolution
    Issue/Concern Responsible Person Time Escalation Criteria

    Minor deviations in APQP APQP Team


    documentation Member 5 working days Unresolved within 5 days

    Incomplete or missing APQP APQP Team


    documentation Member 5 working days Unresolved within 5 days

    Minor delays in APQP milestones APQP Team Lead 10 working days Unresolved within 10 days

    Level 2: Technical Escalation

    Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

    Technical issues with product Design/Development Unresolved within 10


    design or development Engineer 10 working days days

    Material or process non-


    conformities impacting product Unresolved within 10
    quality Quality Engineer 10 working days days

    APQP process deviations requiring Unresolved within 10


    technical expertise APQP Team Lead 10 working days days
    Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

    Regulatory or customer
    requirements not adequately Unresolved within 10
    addressed Quality Engineer 10 working days days

    Level 3: Management Escalation

    Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

    Significant delays in APQP milestones Unresolved within 15


    impacting project timeline APQP Manager 15 working days days

    Major technical issues impacting Unresolved within 15


    product quality and safety Quality Manager 15 working days days

    APQP process deviations requiring Unresolved within 15


    management intervention APQP Manager 15 working days days

    Regulatory or customer requirements Unresolved within 15


    not met Quality Manager 15 working days days

    Level 4: Executive Escalation

    Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

    Critical product quality or safety issues Unresolved within 20


    impacting customers Plant Manager 20 working days days

    Major APQP process failures or non- Unresolved within 20


    compliance Quality Director 20 working days days
    Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

    Executive-level decisions required for Unresolved within 20


    APQP process CEO/MD 20 working days days

    Regulatory or customer requirements Unresolved within 20


    not addressed at management level Quality Director 20 working days days

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