2023 DOR Annual and Statistical Report Ga
2023 DOR Annual and Statistical Report Ga
2023 DOR Annual and Statistical Report Ga
gov
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Frank M. O'Connell Chester C. Cook
State Revenue Commissioner Deputy State Revenue Commissioner
Frank M. O'Connell
State Revenue Commissioner
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TABLE OF CONTENTS
12 Organizational Chart
18 Regional Offices
19 Division Accomplishments
46 Appendices
MISSION AND VISION
Administer the tax laws of the State of Georgia
fairly and efficiently in order to promote public
confidence and compliance while providing The Georgia Department of Revenue is
excellent customer service. committed to being the most efficient
and accessible tax administrator in the
country. In order to meet this
Foreword commitment, the agency strives to:
Provide excellent customer service
The Georgia Department of Revenue (DOR)
Treat all taxpayers and license
collects taxes and applicable fees from
holders equitably by consistently
individual taxpayers and taxpaying entities
administering and enforcing
across the state. DOR oversees the application
applicable laws and administrative
and enforcement of Georgia’s tax laws. DOR
rules
prides itself on treating all taxpayers fairly,
Find innovative ways to improve
equitably, and in a manner that honors their
processes using technology
contribution to the success of the State of
Continuously identify and address
Georgia. DOR strives to make compliance easy
opportunities for improvement
and convenient by improving systems and
Maintain a highly motivated, well-
services. Similarly, DOR works to ensure that
trained workforce
all taxpayers only pay their statutory share of
taxes.
Utilizing the Department’s Integrated Tax
Solution (ITS), the Department processed
nearly 5.3 million individual income tax returns
and issued over 3.7 million refunds.
In addition to the collection of revenue, DOR
performs a wide range of tasks including the
regulation and enforcement of alcohol and
tobacco statutes, taxation of interstate
trucking, administration of motor vehicle
registration and titles, review of county
property tax digests, implementation of the
unclaimed property program, and
development of tax forms, instructions, and
procedures.
Rights of a Taxpayer
The Administration Division houses the Commissioner’s Office and all administrative functions.
Each administrative support function operates as an independent office. DOR administrative offices
include Finance, Human Resources, Internal Audit, External Affairs & Communications, Information
Technology and General Counsel.
The Audits Division verifies the accuracy of tax returns and refund
claims filed within the state. Audits ensures that the state’s collections
and distribution activities are accurate and executed according to
current law. This division conducts audits for individual income tax, sales
and use tax, corporate income/net worth tax, pass-through entities,
withholding, film and other tax credits, and miscellaneous excise taxes
(e.g., motor fuel, International Fuel Tax Agreement (IFTA), and
International Registration Plan (IRP)).
Atlanta Athens
South Metro
Atlanta
Augusta
Macon
Columbus
Savannah
Albany Douglas
Athens (706) 389-6977 1047 Summit Grove Dr., Building 100, Suite 101, Watkinsville, GA 30677
Atlanta (404) 417-6605 1800 Century Blvd. NE, Suite 12000, Atlanta, GA 30345
Augusta (706) 650-6300 610 Ronald Reagan Dr., Building G-1, Evans, GA 30809
Cartersville (770) 387-4060 314 East Main St, Suite 150, Cartersville, GA 30120
Macon (478) 471-3550 6055 Lakeside Commons Dr., Suite 220, Macon, GA 31210
Savannah (912) 748-5199 1000 Towne Center Blvd., Building 900, Suite A, Pooler, GA 31322
South Metro Atlanta (404) 724-7200 4125 Welcome All Road, Suite 914, Atlanta, GA 30349
FY 2023
*Legislative changes to the corporate income tax rate will be reflected in future annual reports
**Legislative changes to the individual income tax rate will be reflected in future annual reports
Property Tax
In the mid-1800s, Georgia passed an act allowing for the taxation of property. The ad valorem tax
has remained in effect and constitutes the primary source of revenue for county governments,
municipalities, and public school systems in Georgia. The state levy of annual ad valorem property
tax was eliminated as of January 1, 2016.
Tobacco Tax
State taxation of cigars and cigarettes began in 1923. The rate on cigarettes increased gradually to
12 cents per pack in 1971. Effective July 1, 2003, the excise tax on a pack of 20 cigarettes increased
to the present rate of 37 cents.
In July 2003, the state began imposing an excise tax on loose and smokeless tobacco. This tax is
based upon 10 percent of the wholesale cost price. Effective July 2003, the tax rate on “little cigars”
(weighing not more than 3 pounds per thousand) increased from 2 mills to 2.5 mills each. The tax on
all other cigars increased from 13 percent to 23 percent of the wholesale cost price.
$33,131,518,100
$40,332,436 OR 0.12%
compared to FY2022
Corporate Tax saw the highest Year-Over-Year (YoY) increase at 51.7% compared to FY2022.
$33.1
Billion
.12%
400 $4,000
300 $3,000
200 $2,000
100 $1,000
0 $0
CY2019 CY2020 CY2021 CY2022 CY2023 CY2019 CY2020 CY2021 CY2022 CY2023
Georgia’s overall corporate net taxable income totaled nearly $43.8 billion
53.6%
46.4%
of this total was
reported by out of
of this total was
state corporations
reported by Georgia
corporations
$56,589
Georgia
Number of Returns Adjusted Gross Income Taxable Net Income Tax Liability*
0.38% (3.57%) (5.25%) (5.51%)
CY2022 5.2M CY2022 $325.8B CY2022 $290.2B CY2022 $15.9B
CY2021 5.2M CY2021 $337.9B CY2021 $306.3B CY2021 $16.8B
500
Over $9.0 billion
0 retained by state
CY2019 CY2020 CY2021 CY2022 CY2023
$600
Top Ranked Counties
$500
Fulton County
$400 1 $934.2 million
$300
Gwinnett County
2 $466.7 million
$200
$8,000
Top Ranked Counties
$6,000 Fulton County
1 $84.1 million
$4,000
Gwinnett County
2 $47.9 million
$2,000
Cobb County
3 $44.0 million
$0
FY2019 FY2020 FY2021 FY2022 FY2023
DEC
23
1
Top Registered Active
Specialty Tag
DEC
23
51% Tobacco
19% Beer
20% Liquor
10% Wine
46 8,709 264
AGENTS IN V E STIGATIONS A R R E STS
12,621 1,268
INSPECTIONS CITATIONS
Investigated 695
5,000
3,000
Tax Cases 8.7%
2,000
Completed 19,311
0 State-Wide
FY2019 FY2020 FY2021 FY2022 FY2023
$1,000
Violated Issues 17
$800
$600
IFTA Inspection
$400
Conducted 2,305
$200
$0 Violated 2,315
FY2019 FY2020 FY2021 FY2022 FY2023 Issues
*The increase in blocked fraudulent refunds from FY2021 to FY2022 was mostly attributed to COVID-19, Department of Labor (DOL) fraud, and Identity theft.
The increase in FY2023 blocked refunds were due to several attempts to receive large fraudulent refunds. The refunds were blocked and did not get released.
Revenue Agents
$646.3 million
125,255 $3.8 million average
Telephone Calls per field agent
Seeking Assistance In-State Auditors
$91.9 million
$1.4 million average
per auditor
Out-of-State Auditors
$86.0 million
6,703 $2.0 million average
Walk-in Taxpayers per auditor
Seeking Assistance
60
50
40
74,830
Audits Completed
30
20
10
67%
0
Found Out of Compliance Sales and Use Tax Individual Income Tax Withholding Tax Miscellaneous Taxes
Taxpayer Workshops
493,811 19 544
Calls Answered by Customer Provided Attendees
Service Representatives
Percent Returns
Average Average
Percent of with no
Georgia Number Net Taxable Net Taxable Total Tax Tax
of Total Net Net
AGI of Returns Income Income Liability Liability
Returns Taxable Taxable
(Dollars) (Dollars)
Income Income
Over 50,000 938,685 18.1% $ 52,081,204,392 17.9% $ 55,483 $ 2,805,387,997 3,417 $ 2,989
Over 30,000 804,940 15.5% $ 21,556,822,010 7.4% $ 26,781 $ 1,082,865,000 9,810 $ 1,345
Over 25,000 247,642 4.8% $ 3,937,140,406 1.4% $ 15,899 $ 179,358,388 4,871 $ 724
Over 20,000 259,692 5.0% $ 2,861,648,394 1.0% $ 11,019 $ 118,687,322 9,337 $ 457
Over 15,000 303,697 5.8% $ 1,859,973,098 0.6% $ 6,124 $ 65,663,709 36,292 $ 216
Over 14,000 60,785 1.2% $ 252,403,692 0.1% $ 4,152 $ 7,465,554 10,117 $ 123
Over 13,000 61,205 1.2% $ 222,340,648 0.1% $ 3,633 $ 5,962,409 13,658 $ 97
Comparison of Sales Tax Collected and Distributed to Local Government (Millions) by Fiscal Year
FY2019 FY2020 FY2021 FY2022 FY2023
Net State Collection $ 6,252 $ 6,164 $ 6,948 $ 8,320 $ 9,016
Change from Prior Year (%) 5.27% -1.42% 12.73% 19.75% 8.37%
Local Distributions $ 6,097 $ 6,191 $ 7,116 $ 8,100 $ 8,816
Change from Prior Year (%) 10.09% 1.54% 14.94% 13.83% 8.85%
Total Sales Tax $ 12,349 $ 12,354 $ 14,064 $ 16,420 $ 17,833
Change from Prior Year (%) 7.60% 0.04% 13.84% 16.75% 8.60%
Taxable Values and Tax Rates, State of Georgia for General Property and Public Utilities (Thousands)
2022 County Local 2022 Net Property 2022 County Local 2022 Net Property
County Sales Tax Distribution and Utility Digest County Sales Tax Distribution and Utility Digest
2022 County Local 2022 Net Property 2022 County Local 2022 Net Property
County Sales Tax Distribution and Utility Digest County Sales Tax Distribution and Utility Digest
University of Georgia
Wildlife
Bobwhite Quail
Wildlife Trout
Educators
Marine Habitat
Atlanta Falcons
Wildlife Butterfly
Note: The data presented is for specialty plates legislated under Georgia code 40-2-86 only.
Total IRP Collection for Georgia $ 75,640,761 $ 75,097,726 $ 84,562,045 $ 90,936,874 $ 93,668,079
Tobacco Investigations 20 17 47 33 35
Felony Arrests 7 3 1 - 3
Withholding Tax 10 5 9 12 18
Miscellaneous Taxes including
IFTA, IRP, Tobacco, Alcohol, 45 39 47 44 45
Unclaimed Property
Auditor Collections
Taxpayer Services
Number of in-bound calls 876,341 665,747 683,989 572,657 689,736
Number of calls answered 618,283 638,437 595,270 424,702 493,811
Percentage of in-bound calls
70.55% 95.90% 87.02% 78.00% 71.59%
answered
Percentage of in-bound calls
29.45% 4.10% 12.97% 22.00% 23.17%
abandoned
Average call wait time
1,260 89 823 1,279 1,686
(in seconds)
Average number of calls answered
per customer service 13,616 10,134 9,301 16,335 13,717
representative
Number of taxpayer workshops
15 28 20 26 19
provided
Total number of taxpayer
325 542 516 1,026 544
workshop attendees
Processing Center
Total returns processed 8,555,671 8,030,005 9,651,630 8,893,753 9,306,069
Total returns processed by
1,338,904 1,365,223 1,715,324 1,521,765 1,611,199
tax type - Withholding
Total returns processed by
347,140 337,926 345,513 330,142 341,002
tax type - Corporate
Total returns processed by
1,500,004 1,555,983 1,729,237 1,838,208 1,890,184
tax type - Sales
Total returns processed by
5,026,944 4,770,873 5,861,556 5,203,638 5,463,684
tax type - Individual
Percentage of individual tax
85.32% 90.67% 98.11% 92.08% 92.55%
returns filed electronically
Percentage of withholding tax
98.44% 97.51% 97.00% 99.31% 99.41%
returns filed electronically
Percentage of corporate tax
77.63% 81.81% 85.46% 87.80% 88.81%
returns filed electroncially
Percentage of sales tax returns
99.85% 99.84% 99.94% 99.95% 99.97%
filed electronically
Percentage of total tax returns
89.77% 92.46% 97.79% 94.78% 95.11%
filed electronically
Average time to process a return
22.86 16.90 7.78 3.00 3.37
(days)
Credits similar to the credits available in Tier 1 counties are potentially available to companies in certain
less developed census tracts in the metropolitan areas of the state. Note that the average wage for each
new job must be above the average wage of the county that has the lowest average wage of any county
in the state. Also employers must make health insurance available to employees filling the new full-
time jobs, Employers are not, however, required to pay all or part of the cost of such insurance unless
this benefit is provided to existing employees. For taxpayers that initially claimed this credit for any
taxable year beginning before January 1, 2009, credits are allowed for new full-time employee jobs for
five years in years two through six after the creation of the jobs. In Tier 1 and Tier 2 counties, the total
credit amount may offset up to 100% of a taxpayer’s state income tax liability for a taxable year.
Tier 1 5% 8%
Tier 2 3% 5%
Tier 3 or 4 1% 3%
For a taxpayer with a manufacturing or telecommunications facility in a rural county located in a tier 1
county or tier 2 county that has purchased or acquired qualified investment property in a taxable year
beginning on or after January 1, 2020 (which is then claimed on an income tax return in the taxable year
after the purchased or acquired taxable year), the excess investment tax credit may be used to offset
withholding as provided in the investment tax credit regulation. The taxpayer must receive preapproval
as provided in DOR’s regulation to use the excess credit against withholding. A taxpayer that has
investment tax credit carry forward for qualified investment property that was purchased or acquired in
a taxable year beginning before January 1, 2020, may request pre-approval to use such investment tax
credit carry forward against withholding tax if certain requirements are met; this provision is repealed
on December 31, 2024. The taxpayer must receive preapproval as provided in DOR’s regulation to use
the credit carry forward against withholding. The total amount of tax credits preapproved to be used
against withholding tax for taxpayers in rural counties located in tier 1 and tier 2 counties and for
taxpayers to use investment tax credit carry forward against withholding together shall not exceed $1
million per taxpayer per calendar year and $10 million for all taxpayers per calendar year.
This credit should be claimed on Form IT-IC and accompanied by the approved Form IT-APP. For more
information, refer to O.C.G.A. §48-7-40.2, 40.3, and 40.4.
Taxpayers must apply (use Form OIT-APP) and receive approval before they claim the credit on their
returns. The credit may be claimed for 10 years, provided the qualifying property remains in service
throughout that period. A taxpayer must choose either the regular or optional investment tax credit.
Once this election is made, it is irrevocable. The optional investment tax credit is calculated based upon
a three-year tax liability average. The annual credits are then determined using this base year average.
The credit available to the taxpayer in any given year is the lesser of the following amounts:
1. 90% of the excess of the tax of the applicable year determined without regard to any credits over
the base year average; or
2. The excess of the aggregate amount of the credit allowed over the sum of the amounts of credit
already used in the years following the base year.
The credit must be claimed on Form IT-OIC. For more information, refer to O.C.G.A. §48-7-40.7, 40.8,
and 40.9.
109 Low Income Housing Credit. This is a credit against Georgia income taxes for taxpayers owning
developments receiving the federal Low-Income Housing Tax Credit that are placed in service on or after
January 1, 2001. Credit must be claimed on Form IT-HC and accompanied with Federal Form K-1 from
the providing entity and a schedule of the building allocation. For more information, refer to O.C.G.A.
§48-7-29.6.
111 Business Enterprise Vehicle Credit. This credit is for a business enterprise for the purchase of a
motor vehicle used exclusively to provide transportation for employees. In order to qualify, a business
enterprise must certify that each vehicle carries an average daily ridership of not less than four
employees for an entire taxable year. This credit cannot be claimed if the low and zero emission vehicle
credit was claimed at the time the vehicle was purchased. For more information, refer to O.C.G.A. §48-7-
40.22.
112 Research Tax Credit. A tax credit is allowed for research expenses for research conducted within
Georgia for any business or headquarters of any such business engaged in manufacturing, warehousing,
and distribution, processing, telecommunications, tourism, broadcasting or research and development
industries.
The credit shall be 10% of the additional research expense over the “base amount,” provided that the
business enterprise for the same taxable year claims and is allowed a research credit under Section 41 of
the Internal Revenue Code of 1986.
136 Qualified Rural Hospital Organization Expense Tax Credit. This provides a tax credit for a donation
to a Rural Hospital Organization. The credit is allowed on a first-come, first served basis. The aggregate
amount allowed for all taxpayers cannot exceed $60 million per tax year for tax years beginning before
January 1, 2023. For tax years beginning on or after January 1, 2023, the aggregate amount allowed for
all taxpayers cannot exceed $75 million per tax year. The taxpayer must add back to Georgia taxable
income that part of any federal charitable contribution deduction related to the credit. Taxpayers must
request preapproval to claim this credit. For more information, refer to O.C.G.A. § 48-7-29.20 and
Revenue Regulation 560-7-8-.57.
137 Qualified Parolee Jobs Tax Credit. Effective for taxable years beginning on or after January 1, 2017,
an employer that employs a qualified parolee before January 1, 2020 in a full-time job may claim this
credit if certain requirements are satisfied. This credit must be claimed on Form IT-QPJ. For more
information, refer to O.C.G.A. § 48-7-40.31 and Revenue Regulation 560-7-8-.58.
138 Postproduction Film Tax Credit. Effective for taxable years beginning on or after January 1, 2018,
postproduction companies that have at least $500,000 in qualified postproduction expenditures may
claim this tax credit if they have received preapproval from the Department. Postproduction companies
must request certification and preapproval electronically from the Department through the Georgia Tax
Center. The aggregate amount of tax credits allowed is $10 million per tax year through 2022; and the
maximum credit allowed for any postproduction company and its affiliates that are postproduction
companies is $2 million. Any excess credit may be used to offset the postproduction company’s
withholding taxes; and the credit may be sold by the postproduction company to a Georgia taxpayer. For
more information, refer to O.C.G.A. § 48-7-40.26A and Revenue Regulation 560-7-8-.59.
139 Small Postproduction Film Tax Credit. Effective for taxable years beginning on or after January 1,
2018, small postproduction companies that have at least $100,000 but less than $500,000 in qualified
postproduction expenditures may claim this tax credit if they have received preapproval from the
Department. Small postproduction companies must request certification and preapproval electronically
from the Department through the Georgia Tax Center. The aggregate amount of tax credits allowed is $1
million per tax year through 2022. Any excess credit may be used to offset the small postproduction
company’s withholding taxes; and the credit may be sold by the small postproduction company to a
Georgia taxpayer. For more information, refer to O.C.G.A. § 48-7-40.26A and Revenue Regulation 560-7-
8-.59.
140 Qualified Education Donation Tax Credit. Effective for taxable years beginning on or after January 1,
2018, this credit is allowed on a first come first served basis. The aggregate amount of the tax credit
allowed to all taxpayers cannot exceed $5 million per tax year through 2026. The taxpayer must add
back to Georgia taxable income that part of any federal charitable contribution deduction taken on a
federal return for which a credit is allowed. Taxpayers must request preapproval electronically from the
Department through the Georgia Tax Center. For more information, refer to O.C.G.A. § 48-7-29.21 and
Revenue Regulation 560-7-8-.60.
150 Qualified Law Enforcement Donation Credit. For taxable years beginning on or after January 1,
2023, and ending on or before December 21, 2027, a taxpayer is allowed a tax credit for donations made
to qualified law enforcement foundations for a local law enforcement unit (any agency, office or
department of a county, municipality, or consolidated government). The aggregate amount of tax credits
allowed shall not exceed $75 million per calendar year. Each
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