Global Accessibility Guide - Apr 2021 (All) (Global)

Hilton Global
Accessibility Guide
Issued August 1, 2012 - Updated April 1, 2021

By the Architecture, Design and Construction department
GLOBAL ACCESSIBILITY GUIDE
Updated April 1, 2021
All properties within the Hilton Worldwide portfolio of brands must be designed in compliance with local,
regional and national codes or laws for disabled or universal access. This document is intended to provide
guidance in countries where accessibility code or law requirements are limited or do not exist. It is
recommended that the more stringent between this document and the local requirement be followed. All
items of applicability must be identified and provisions agreed upon in advance with Hilton Worldwide in the
country of operation.
A. Parking Spaces
1. The guidance within this section shall be followed for any facility that only offers self parking
and no valet service.
2. Provide a minimum of one accessible parking space per 100 car parking spaces. At least
one parking space must be provided in all cases.
3. Spaces must be convenient for access to each of the hotel’s main entrances including any
restaurants, meeting spaces or recreational facilities.
4. A fully accessible route for wheelchair users must be provided into the hotel from all
accessible parking spaces.
5. At least one space must be a minimum of 11’-0”/3.3 m wide. Any additional spaces must be
a minimum of 8’-0”/2.4 m wide. A striped aisle of 5’-0”/1.50 m is required adjacent to all
spaces. Two parking spaces may share one access aisle. Refer to Section J.1 for an
illustrative diagram.
6. The parking space and aisle must have a vertical clearance of 8’-2”/2.5m minimum.
7. The slope of the parking space and aisle must be two percent (1:50) or less in all
directions.
8. The spaces must be clearly marked with appropriate signage that includes the international
symbol of accessibility on the ground as well as on a pole at each space. Pole signs must
be located so as not to be obscured by a parked vehicle.
B. Entrances
1. Hotels must provide a means of access for guests with disabilities into the main entrances
of the hotel (e.g. vehicular entrance, car park or drop off point, restaurants, meeting or
recreational facilities, etc.).
2. All grade level changes must be gradual if part of an accessible route (see Section D.1) or
else a ramp be provided that complies with Section D.2.
3. The main entry door(s) of the hotel must be automatic, have a door opener, or have a
doorman 24/7. When a revolving door is provided, at least one side door with a minimum
width of 36”/910 mm must meet this requirement. The side door must swing in the path of
egress and be fully glazed.
4. All card readers, intercoms or locks at public entrances must be mounted within the reach
ranges provided in Section J.10.
C. Service Counters
1. Provision must be made for wheelchair users at all public service counters (e.g. front desk,
guest relations, executive lounge desk, etc.).
2. The accessible counter must be integrated into the main counter design or located nearby
as a separate counter. If a Guest Service Agent can easily address the guest at their side
with no delay in service, the accessible counter is not required. Hilton Worldwide must
approve separate counter uses.
CONFIDENTIAL Page 2 of 15
D. Accessible Circulation
1. Route
a. The accessible route outside the building is allowed to cross parking lots, curb
ramps, ramps and/or sidewalks but it is preferred that accessible routes not cross
vehicular traffic or pass behind parked vehicles.
b. If the accessible route (sidewalk) crosses or adjoins a vehicular way, the walk must
be separated by a curb, railing or continuous detectable warning such as a different
material or a different color and texture.
c. An accessible route is required within the building from the entrance, to and within
all public areas, and to and within all accessible guestrooms.
d. Accessible routes are required to and within the administration areas and staff
support areas such as breakrooms, restrooms, etc.
e. All accessible routes must provide a continuous minimum clear width of 36”/910
mm. The width may be reduced to 32”/810 mm when the length of the narrowed
portion of the route is 24”/610 mm or less. Refer to Section J.2 for an illustrative
diagram.
f. All accessible routes must provide a clear head room of 6’-8”/2.0 m minimum. If the
vertical clearance of an area adjoining the accessible route is reduced to less than
6’-8”/2.0 m, a barrier to warn visually-impaired persons must be provided.
g. The path surface must be a smooth stable material.
h. The cross slope (measured perpendicular to the direction of travel) must be no
more than two percent (1:50).
i. The running slope (measured parallel to the direction of travel) must be no more
than five percent (1:20). Slopes greater than five percent are considered ramps –
refer to Section D.2.
j. Changes in level along the accessible route (including all thresholds even at
balconies) must be a maximum of ¼”/6 mm if vertical or ½”/12 mm if beveled (no
more than 1:2 slope). All other level changes are considered ramps and must
comply with Section D.2.
k. If carpet is used on the accessible route, it must be securely attached, have a firm
backing/pad (or no pad), and have a maximum pile thickness of ½”/12 mm.
l. Protruding objects must not reduce the clear width of the accessible route. Objects
protruding from walls with their leading edges 27”/685 mm to 6’-8”/2.0 m above the
finished floor must protrude no more than 4”/100 mm into the route, passageway or
aisle. Objects with their leading edges below 27”/685 mm may protrude any
amount. Free standing objects mounted on posts are allowed to overhang 12”/305
mm maximum from 27”/685 mm to 6’-8”/2.0 m above the finished floor. Refer to
Section J.3 for an illustrative diagram.
2. Ramps
a. Refer to Section J.4 for illustrative diagrams.
b. Ramps must have a non-slip surface.
c. Ramps with a minimum width of 3’-0”/910 mm and a gradient between eight
percent (1:12) and six percent (1:15) must be provided where grade level changes
are unavoidable.
d. Ramps must have 5’-0”/1.5 m long landings at the top and bottom of each ramp
run.
e. The rise of any ramp run must not exceed 30”/760 mm. After a rise of 30”/760 mm,
an intermediate landing is required to maintain maximum 30”/760 mm rise for each
ramp.
f. Handrails are required on ramps with an overall rise above 6”/150 mm and must
comply with the following: (these requirements also apply to grab bars)
1) Top of the handrail gripping surface must be 34”/865 mm to 38”/965 mm

above the floor. (Grab bars must be 33”/840 mm to 36”/915 mm typically –
refer to diagrams in Section J.6 – J.8.)
2) The diameter or width of the gripping surface must be 1-1/4”/32 mm to
2”/50 mm. Non-circular surfaces must have a 2”/50 mm maximum cross-
section with a 4”/100 mm to 4.8”/122 mm perimeter.
3) If the rail is mounted to a wall, the space between the wall and rail must be
1-1/2”/38 mm.
4) The structural strength of the rail must support 250 lbf/1112 N.
5) Rails must not rotate within their fittings.
6) The rail and any adjacent wall must be free from any sharp or abrasive
objects. Rail edges must be rounded.
g. A mechanical hoist (vertical platform lift) may be used as an alternative to a ramp.
It must comply with Section D.5.
3. Doors
a. Doors leading to and within public areas (including accessible guestrooms) or
doors which are part of a means of egress must comply with the door clearances in
Section J.5.
b. The floor or ground surface within the required maneuvering clearances must slope
no more than two percent (1:50). Changes in level within this area are not allowed.
c. Lever type hardware must be operable by one hand and not require tight grasping,
pinching or twisting of the wrist. It must require no force greater than 5 lbf/22.2 N.
The lever must be located between 34”/865 mm and 48”/1.2 m above the floor.
Sliding doors, when fully open, must have operating hardware exposed and usable
from both sides.
d. Door closers must be adjusted so that from an open position of 90 degrees to an
open position of 12 degrees, it takes five seconds minimum.
4. Passenger Elevators / Lifts
a. All public elevators must comply with these requirements.
b. A clear floor space of 5’-0”/1.5 m x 5’-0”/1.5 m must be provided at each
elevator/lift landing.
c. The car platform area must be 3’-8”/1.1 m x 4’-8”/1.4 m minimum.
d. Tactile indications must be provided within the car alongside the floor controls on at
least one control panel. All controls including card readers must be within the reach
ranges shown in Section J.10.
e. Automatic doors must be equipped with reopening activators either through
invisible beam or gentle contact with the person.
f. Audible and visual signals must be provided to indicate which car is answering a
call and the car’s direction of travel as well as for floor identification.
5. Vertical Platform Lifts
a. Platforms must have a minimum clear floor space of 30”/760 mm x 48”/1.2 m. One
full unobstructed side of the clear floor space must adjoin or overlap an accessible
route for loading.
b. The minimum lift capacity must be 750 lbs/341 kg.
c. The minimum vertical speed must be 7 feet per minute/2.1 meters per minute.
d. The lift must be designed and tested to comply with ASME A18.1 or ASME A17.5.
E. Public Restrooms
1. A minimum of one accessible restroom compartment must be provided within the lobby
area. The compartment is allowed to be part of a multi-fixture, gender specific restroom or
be integrated into a single, shared gender accessible restroom.
2. The gender specific restroom stall must be a minimum size of 5’-0”/1.5 m x 4’-8”/1.4 m. A
single, shared gender restroom must be a minimum of 5’-0”/1.5 m x 6’-6”/2.0 m.
3. Maneuvering clearances as shown in Section J must be provided for the accessible
fixtures.
4. The accessible compartment must be fully equipped with the equipment listed below.
Mounting heights must be in accordance with Section J.
a. Standard accessories as required in Brand Standards, Section 2503.00.
b. Grab bars at the water closet as shown in diagrams of Section J.6 and as specified
in Section D.2.f. Finish must be decorative chrome or stainless steel.
5. An accessible vanity must be a maximum of 2’-10”/860 mm high with a clear space below
to allow a wheelchair to be pushed underneath it of a minimum of 1’-5”/432 mm. Refer to
Section J.9 for an illustrative diagram. Water supply and drain line insulation at vanities to
protect against contact.
6. All fixture controls must be lever type for minimum graspability or be automatic.
7. The water closet flush control must be located on the open side of the water closet.
F. Bars and Restaurants
1. Access must be provided to the full range of services offered, i.e. bar service, buffet, dining,
etc.
2. Seating must allow clearance for an accessible route. Access to all levels of seating is not
required as long as a guest is not unduly limited in his choice of seating within the facility.
3. Accessible dining surfaces must have their tops between 28”/710 mm and 34”/865 mm high
with knee and toe clearances as shown in Section J.9.
G. Recreational Areas
1. At least one means of access (portable or permanent) must be provided for individuals with
disabilities into pools. Pool lifts, sloped entries, transfer walls, transfer systems, and pool
stairs are all acceptable means of access.
H. Guestrooms
1. A minimum of one percent of the total guestroom count must be provided as wheelchair
accessible and hearing impaired guestrooms. One of these guestrooms, at a minimum,
must connect to another room in all cases.
2. A minimum of one hearing impaired room must be provided separate from the wheelchair
accessible guestrooms.
3. Wheelchair accessible guestroom
a. The accessible route required in Section D.1 must continue into the guestroom
including access to balconies and connecting rooms.
b. A clear turning circle of 5’-0”/1.5 m must be provided both within the guestroom
area and the bathroom.
c. A 3’-0”/910 mm minimum wide clear floor space must be provided at the foot and to
one side of all beds. Two beds (including sofa sleeper applications) are allowed to
share this side clearance between them.
d. All switches, controls (drapery, HVAC, lighting, etc.), door viewer, and appliances
must be accessible and operable from the reach ranges given in Section J. At least
50 percent of any shelving and storage including closet rods must also comply.
e. Work and dining surfaces must comply with Section F.3.
f. The bathroom must feature an open shower with a shower curtain. The shower
floor must comply with Section D.1 and be fully tiled with a large floor drain. Tubs
are allowed in addition to showers when multiple accessible rooms are provided.
g. The bathroom must be fully equipped with equipment listed below. All items must
be accessible and operable from the mounting heights shown in Section J.
1) A shower spray unit with a hose at least 59”/1.5 m long that can be used as
a fixed-position shower head or a hand-held. If a vertical bar is used for the
adjustable-height shower head, the bar must not interfere with the use of
grab bars. Controls must be located at 48”/1.2 m maximum.
2) Shower rod for roll-in shower. Rod must be a straight rod, not curved, must
be oval or round tube and must not rotate within the mounting bracket. Rod
must be mounted 6’-8”/2.04 m above the finished floor to the center line of
the rod and permanently secured. Anchors are required to securely fasten
to wall.
3) Grab bars at the water closet and tub/shower as shown in diagrams of
Section J.6-J.8 and as specified in Section D.2.f. Finish must be decorative
chrome or stainless steel.
4) Permanent or removable seats for tubs and showers. The structural
strength of the seat must support 250 lbf/1112 N.
5) Toilet paper holder, soap dishes (or dispensers) and towel bar as required
in Brand Standards, Section 2512.09.
6) Robe or towel hook, when required in standard bathroom in Brand
Standards, Section 2512.09. The hook must be mounted in accordance
with the reach ranges shown in Section J.10.
h. The vanity must be a maximum of 2’-10”/860 mm high with a clear space below to
allow a wheelchair to be pushed underneath it a minimum of 1’-5”/432 mm. Refer
to Section J.9 for an illustrative diagram. Water supply and drain lines must be
insulated at vanities to protect against contact.
i. All fixture controls must be lever type for minimum graspability.
j. The water closet flush control must be located on the open side of the water closet.
k. Maneuvering clearances as shown in Section J must be provided for the plumbing
fixtures.
4. Hearing impaired guestroom
a. Visual alarms must be provided as required in Brand Standards, Section 2516.04.
b. Visual notification devices must be provided to alert occupants of incoming phone
calls or a door knock. These notification devices cannot be connected to any
visual alarm signal appliances. These devices must be permanently installed in all
designated accessible guestrooms or else be provided at the time of a guest’s
request.
I. Interior Signage
1. All public signage necessary for room designation or way-finding must comply with these
requirements.
2. Permanent identification of rooms/spaces must be mounted on the nearest adjacent wall to
the entry.
3. Signage must be provided with visual and tactile characters. Characters and their
background must have a non-glare finish and must contrast in color. All characters must be
san serif, lacking structural details on the ends of letter strokes.
4. Signage must be mounted approximately 4’-0”/1.2 m – 5’-0”/1.5 m above the floor to the
bottom of the tactile characters.
5. Assembly areas with permanently installed assistive listening systems must be identified
with signage.
J. Illustrative Diagrams
1. Parking
2. Route
3. Protruding Objects
4. Ramps
5. Door Clearance for Wheelchair Access
6. Water Closet Clearance and Grab Bars
7. Tub Clearance and Grab Bars
8. Shower Clearance and Grab Bars
9. Knee and Toe Clearance
10. Reach Ranges

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Global Accessibility Guide - Apr 2021 (All) (Global)

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Hilton Global

Issued August 1, 2012 - Updated April 1, 2021

1) Top of the handrail gripping surface must be 34”/865 mm to 38”/965 mm

5. Door Clearance for Wheelchair Access

6. Water Closet Clearance and Grab Bars

7. Tub Clearance and Grab Bars

8. Shower Clearance and Grab Bars

9. Knee and Toe Clearance

10. Reach Ranges

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