Supervision Concepts and Practices of Management 12th Edition Leonard Test Bank All Chapters
Supervision Concepts and Practices of Management 12th Edition Leonard Test Bank All Chapters
Supervision Concepts and Practices of Management 12th Edition Leonard Test Bank All Chapters
https://testbankfan.com/product/supervision-concepts-and-
practices-of-management-12th-edition-leonard-solutions-manual/
https://testbankfan.com/product/supervision-concepts-and-
practices-of-management-13th-edition-leonard-test-bank/
https://testbankfan.com/product/foodservice-management-
principles-and-practices-12th-edition-payne-test-bank/
https://testbankfan.com/product/supervision-concepts-and-skill-
building-8th-edition-certo-test-bank/
Supervision Concepts and Skill Building 10th Edition
Certo Test Bank
https://testbankfan.com/product/supervision-concepts-and-skill-
building-10th-edition-certo-test-bank/
https://testbankfan.com/product/supervision-concepts-and-skill-
building-9th-edition-samuel-certo-test-bank/
https://testbankfan.com/product/tourism-concepts-and-
practices-1st-edition-walker-test-bank/
https://testbankfan.com/product/basic-and-applied-concepts-of-
blood-banking-and-transfusion-practices-4th-edition-howard-test-
bank/
https://testbankfan.com/product/basic-and-applied-concepts-of-
blood-banking-and-transfusion-practices-3rd-edition-blaney-test-
bank/
CHAPTER 7—SUPERVISORY PLANNING
TRUE/FALSE
1. Planning is a reactive approach to how a business can improve upon its mistakes.
3. The process of creating objectives and making choices that will allow an organization to achieve its
long- and short-term goals is called strategic planning.
4. Effective strategic planning usually begins with the development of a mission statement.
5. A mission statement is usually very specific including the company’s financial forecast.
6. Supervisors should not bother others when planning for the short-term because it will only pull
employees away from what they are paid to do.
7. Planning at the supervisory level of an organization tends to be more detailed than planning that occurs
at top levels.
8. Planning for the future does not involve an evaluation of the past.
10. Planning involves asking the who, when, where, why, and how questions.
11. Once the organization has developed its objectives it should move forward by creating goals.
12. The goals formulated for an organization as a whole become the general framework for operations and
lead to more specific objectives for department managers.
13. Supervisory-level objectives are typically more specific than organizational objectives.
14. Management by objectives (MBO) is a management approach in which managers, supervisors, and
employees jointly set objectives against which performance is later evaluated.
15. The determination of specific, measurable, and verifiable objectives is the foundation of management
by objectives.
16. MBO provides a sound means of appraising individuals’ performance by emphasizing objective
criteria rather than personality characteristics.
18. Policies help managers delegate authority because they guide the decisions a subordinate supervisor
makes.
19. Written policies are more likely to be followed consistently than policies that are simply
communicated orally.
20. Policies enable supervisors to arrive at similar decisions to those that their managers would make.
21. A procedure is a standing plan that defines the sequence of activities to be performed to achieve
objectives.
22. Requiring supervisors to go through the human resource department during the preliminary steps of
the hiring process is an example of a policy.
23. Methods tend to be the most efficient way for the job to get completed.
24. “Employees are prohibited from smoking at their workstations" is an example of a rule.
26. A budget is a single-use plan because once the stated period is over it is no longer valid.
28. Because budgeting is associated with control, the preparation of a budget should be left to higher-level
management and supervisors should have no hand in it.
30. An old piece of equipment can usually be made to do the job if it has been properly maintained.
31. When an employee requests a piece of new equipment, the first thing a supervisor should do is solicit
prices from equipment suppliers to find the best deal for the new equipment.
32. Supervisors in every profession have the same degree of concern about workplace safety.
33. Supervisors are responsible for allocating space and managing physical resources.
34. The Occupational Safety and Health Act (OSHA) is devoted to reducing and preventing injuries and
accidents in municipal buildings.
35. The primary responsibility of supervisory management is planning to use physical resources fully.
36. A wise supervisor realizes that "time is money" and therefore expects most employees to work
continuously at top-speed.
37. The advent of flextime has helped supervisors cover workstations more effectively and has allowed
them to exercise supervisory control more consistently throughout the work day.
38. Supervisors are frequently so caught up in the day-to-day routine that they may not notice when work
procedures and methods need to be revised.
40. PERT diagrams have been successfully used in many projects involving production and construction.
41. Total quality management (TQM) is a system for scheduling materials to arrive precisely when they
are needed in the production process.
43. The passage of time will usually take care of most crises an organization faces.
MULTIPLE CHOICE
3. In most organizations, responsibility for developing and executing strategic or long-term plans falls
primarily to:
a. Top-level managers.
b. Middle managers.
c. Supervisors.
d. Non-supervisory employees.
ANS: A PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 7-2 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: BLOOM'S: Comprehension
5. Bart is the CEO of an organization. His concept of what he would like the organization to become goes
beyond what is said in the mission statement. His concept can be termed as:
a. Organizing.
b. Visioning.
c. Performing.
d. Wishful thinking.
ANS: B PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
6. All of the following statements about supervisory planning are true EXCEPT:
a. Supervisors do not need to consider past performance when planning for the future.
b. Supervisors should consult with specialists to help carry out the required planning
responsibilities.
c. Supervisors are usually not involved in long-term planning.
d. The plans a supervisor makes should be integrated and coordinated with the organization's
long-term plans.
ANS: A PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: BLOOM'S: Analysis
9. Beatriz has been asked to create specific objectives for the quality-control department she supervises.
Her company has received a number of complaints from customers who have found broken or
ill-fitting parts in the products they have purchased. Which of the following would be a well-stated
objective?
a. Reduce the number of defective products that leave the factory by 50% over the next four
months.
b. Work smarter not harder.
c. Get it right the first time.
d. Strive for customer satisfaction at all times.
ANS: A PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
10. Organizations use the MBO process for all of the following reasons, EXCEPT:
a. MBO is results oriented.
b. MBO motivates employees.
c. MBO provides a sound means of appraising employees.
d. MBO does not require thorough planning.
ANS: D PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 7-5 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: BLOOM'S: Analysis
11. A _____ is a standing plan that defines the sequence of activities to be performed to achieve
objectives.
a. procedure
b. method
c. policy
d. None of the above
ANS: A PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 7-6 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: BLOOM'S: Knowledge
12. Marco is indulging in an alcoholic beverage on company premises. His supervisor catches him in the
act. His supervisor should resort to using which of the following?
a. A company method.
b. A company procedure.
c. A company rule.
d. A company program.
ANS: C PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-6 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
13. Which of the following statements about company policies is NOT true?
a. When a firm has few policies, a supervisor has greater flexibility to deal with situations as
they occur.
b. Policies are guides to decision making, not guides to action.
c. Written policies are more flexible and informal than unwritten ones.
d. Supervisors seldom need to issue policies.
ANS: C PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 7-6 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: BLOOM'S: Analysis
17. When supervisors require help allocating floor space they should contact:
a. Their manager.
b. Their subordinates.
c. The facility manager.
d. Both a and b.
ANS: C PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 7-7 NAT: BUSPROG: Analytic
STA: DISC: Operations Management KEY: BLOOM'S: Comprehension
20. The Occupational Safety and Health Act of 1970 was established to:
a. Protect employers against lawsuits when injuries happen in the workplace.
b. Reduce injuries and accidents on the job.
c. Defend employees when injuries occur in the workplace.
d. Eliminate jobs highly prone to injury.
ANS: B PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 7-7 NAT: BUSPROG: Analytic STA: DISC: HRM
KEY: BLOOM'S: Knowledge
21. Which of the following statements about employee work schedules is TRUE?
a. Work schedules should be based on maximum output.
b. Supervisors must plan for all employee absences.
c. Supervisors should expect all employees to work at their top speed at all times.
d. Employees tend to be a bit less productive when they are working overtime.
ANS: D PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 7-7 NAT: BUSPROG: Analytic STA: DISC: HRM
KEY: BLOOM'S: Analysis
22. Raul comes to work every day from 10:00AM to 2:00PM. He works an additional four hours every
day when it is convenient. This is an example of:
a. flextime.
b. job sharing.
c. part-time work.
d. telecommuting.
ANS: A PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-7 NAT: BUSPROG: Reflective Thinking STA: DISC: HRM
KEY: BLOOM'S: Application
25. When a crisis occurs, the most important thing for an organization to do is to:
a. Respond quickly.
b. Have multiple spokespeople.
c. Deny fault.
d. Downplay the issue.
ANS: A PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 7-9 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: BLOOM'S: Comprehension
26. Sally’s job as retail manager involves analyzing the retail situation at her store, forecasting sales based
on seasonal demand, establishing objectives for the store, setting priorities, and deciding which actions
are needed to achieve those objectives. Sally’s tasks fit into which managerial process?
a. Planning c. Leading
b. Control d. Organizing
ANS: A PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
27. Abe Wilson’s primary role within his company is to establish broad goals and make decisions to
achieve long-term and short-term objectives that affect the entire company. Based on this
information, Abe Wilson is most likely a(n):
a. Middle manager c. Staff manager
b. Top manager d. Functional manager
ANS: B PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 8-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
28. Bonita, a hotel supervisor, compares the hotel’s current occupancy rates with those from this time last
year and in previous years to determine whether it is necessary to boost occupancy through sales
promotions. The hotel’s occupancy rates are an example of:
a. Qualitative measures c. Metrics
b. Subjective measures d. Benchmarks
ANS: C PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
29. Charlene, a top manager, is participating on a project at work to develop a long-range plan that will
highlight her organization’s goals for the next year, three years, five years, and ten years. Charlene is
helping to develop what type of plan?
a. Functional plan c. Operational plan
b. Tactical plan d. Strategic plan
ANS: D PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-4 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
30. During her annual performance review, Jillian meets with her supervisor Chris to set her objectives for
the next year. Chris informs Jillian that her performance in achieving these newly established
objectives will be the basis for next year’s merit pay increase. This is an example of what type of
management system?
a. Management by wandering around c. Management by objectives
b. Benchmarking d. Total quality management
ANS: C PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-5 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
31. At the plant where Ronnie works, posters are prominently displayed at assembly lines to diagram the
precise steps for each assembly task. These posters display ________ to enhance worker efficiency
and effectiveness.
a. Rules c. Policies
b. Methods d. Objectives
ANS: B PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-6 NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management KEY: BLOOM'S: Application
32. CareMax, a health products manufacturer, has recently deployed a supply chain system that schedules
materials to arrive precisely when they are needed in the production process. This is an example of
which of the following?
a. Six Sigma c. Knowledge management
b. ISO 9001 d. Kanban
ANS: D PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-7 NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management KEY: BLOOM'S: Application
33. High-quality service is a major strength for ACR Communications. This strength stems from the
company’s long-standing commitment to engaging all employees in customer satisfaction through the
continuous improvement of communication services. This long-standing approach can best be
described as:
a. Total quality management c. Knowledge management
b. Kanban d. Benchmarking
ANS: A PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management KEY: BLOOM'S: Application
34. Samantha, a supply chain manager at a consumer goods packaging company, often reviews what her
competitors are up to, especially to identify innovative best practices that her company could
potentially adopt. This is an example of:
a. Six Sigma c. Knowledge management
b. Total quality management d. Benchmarking
ANS: D PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking
STA: DISC: Operations Management KEY: BLOOM'S: Application
35. While researching security systems on the Internet, one company in particular stood out for Mr. and
Mrs. Jones: Secure Systems and Services Inc (SSS). This company displayed a note on its website
proclaiming that it is an ISO 9001, and that it recently won the Baldridge award. This information
should inform the Jones’ that SSS is focused on what?
a. Low cost c. Quality
b. Environmental sustainability d. Human resources
ANS: C PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: BLOOM'S: Application
SHORT ANSWER
2. What is strategic planning? In most organizations, who is responsible for strategic planning?
ANS:
Strategic planning is the process of establishing goals and making decisions that allow an organization
to achieve its long- and short-term objectives. In most organizations, top-level managers are
responsible for developing strategic plans.
3. Joanne and Timothy have just come out of a meeting with the Board of Directors concerning
organizational planning for the future. Joanne is a first-line supervisor, while Timothy is an
upper-level manager. What types of planning activities will each of them be most likely to be
responsible for?
ANS:
As an upper- level manager, Timothy will be involved with long-range planning involving products
and services, facilities and technology, and major investments that the organization may wish to make.
Joanne, on the other hand will be constructing plans that involve day-to-day departmental tasks, which
have a narrower focus and are very detailed.
ANS:
Supervisory objectives should be stated in terms of what needs to be accomplished and when.
Objectives should also be given in measurable or verifiable terms. Stating objectives in this manner
allows supervisors to evaluate performance against specific targets--to determine, in other words,
whether or not the objectives have actually been met.
5. Describe the most important reasons why firms have adopted the MBO model.
ANS:
First and foremost, MBO is results oriented. An efficient MBO program can motivate and encourage
commitment to results among all employees. An MBO program can also allow supervisors to more
effectively evaluate their employees' performance, since objective (measurable) standards are
emphasized. Finally, MBO provides a more rational basis for determining compensation and other
rewards, which are based more on merit than on other considerations.
6. How are procedures and methods similar? How are procedures and methods different?
ANS:
Both procedures and methods are standing plans to be performed. However, procedures are a
sequence of events.
7. What is a major disadvantage to telecommuting? What are companies doing to deal with this issue?
ANS:
Supervisors are required to plan well in advance and communicate with these employees. Companies
are making special efforts to train supervisors to manage telecommuters.
ANS:
Knowledge management is the systematic storage, retrieval, dissemination, and sharing of information
driven by computers in ways that are conducive to desired results.
9. How can a well thought-out mission or vision statement be helpful to an organization undergoing a
crisis?
ANS:
Mission and vision statements focus on an organization's philosophies and ideals, core values, and
reason for being. During a crisis, an organization's values will be on full display. If those values have
been well entrenched throughout an organization, decisions about what to do in the midst of a crisis
will be a bit easier than otherwise. The organization's values will be clear.
ESSAY
1. What is benchmarking? What are some of the steps that are used in the benchmarking process?
ANS:
Benchmarking is identifying and improving one’s organization based on the best practices of the
leaders in an industry or related field. The steps in benchmarking include: a determination as to what
to benchmark, e.g., a process, procedure, customer service, compensation, or some other criteria;
identifying comparable organizations within and outside of the industry; collection of comparative
performance data; identifying performance gaps; determining the causes of the differences; and
ascertaining the best management practices. After these steps have been completed, organizations that
have conducted benchmarking develop plans to meet or exceed the best in the industry.