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The two-factor theory of motivation includes motivation and maintenance factors. Maslow’s hierarchy
of needs includes the following needs: physiological, safety, security, belonging, and self-
actualization. In theory X, employees prefer security, direction, and minimal responsibility. In theory
Y, employees enjoy their work, show self-control and discipline, are able to contribute creatively, and
are motivated by ties to the group, organization, and to the work itself. The focus of theory Z is based
on collective decision-making and long-term employment that involves slower promotions and less
direct supervision.
5. Bennis and Nanus (1985) identified three fundamental qualities that effective leaders share. These
three qualities are;
a. guided vision, passion, and integrity
b. knowledge of self, honesty, and maturity
c. intelligence, self-confidence, and determination
d. honesty, self-awareness, and sociability
ANS: A
Bennis and Nanus (1985) have stated that guided vision, passion, and integrity are fundamental
qualities of effective leaders. Knowledge of self, honesty and maturity; self-confidence and
determination; self-awareness and sociability are also desirable characteristics in leaders, but are not
part of the group of qualities identified by Bennis and Nanus.
6. Kirkpatrick and Locke identified six traits that separate leaders from non-leaders. These traits are:
a. respectability, trustworthiness, flexibility, self-confidence, intelligence, and sociability
b. self-confidence, progression of experiences, influence of others, personal life factors,
honesty, and drive
c. intelligence, self-confidence, determination, integrity, sociability, and honesty
d. drive, desire to lead, honesty, self-confidence, cognitive ability, and knowledge of
business
ANS: D
Research by Kirkpatrick and Locke (1991) concluded that leaders posses six traits: drive, desire to
lead, honesty, self-confidence, cognitive ability, and knowledge of business. Wood identified five
dominant factors that influenced leadership development: self-confidence, innate qualities, progression
of experience, influence of significant others, and personal life factors. Stodgill identified the
following traits of a leader: intelligence, self-confidence, determination, integrity, sociability. Murphy
and DeBack (1991) identified four characteristics of leaders: caring, respectability, trustworthiness,
and flexibility.
7. The type of leadership that is participatory and delegates authority to others is called:
a. autocratic
b. democratic
c. laissez-faire
d. employee-centered
ANS: B
Democratic leadership is participatory and authority is delegated to others. Autocratic leadership
involves centralized decision-making with the leader making decisions and using power to command
and control others. Laissez-faire leadership is passive, and permissive and the leader defers decision-
making. Employee-centered leadership focuses on the human needs of subordinates.
8. The leadership theory that considers follower readiness as a factor in determining leadership style is
called:
a. contingency
b. path goal
c. situational
d. charismatic
ANS: C
Situational leadership considers the readiness of the follower as a factor in determining leadership
style. Contingency theory views that pattern of leader behavior as dependent on the interaction of the
personality of the leader and the needs of the situation. In path goal theory, the leader works to
motivate followers and influence goal accomplishment. Charismatic leadership has an inspirational
quality that promotes an emotional connection from followers.
9. In contingency theory, the feeling and attitudes of followers regarding acceptance, trust, and credibility
of the leader are called:
a. task structure
b. position power
c. low task structure
d. leader-member relations
ANS: D
In contingency theory, leader-member relations are the feelings and attitudes of followers concerning
the acceptance, trust, and credibility of the leader. Task structure of contingency theory means the
degree to which work is defined, with specific procedures, explicit directions, and goals. Low task
structure involves work that is not routine, predictable, or clearly defined. Position power in
contingency theory is the degree of formal authority and influence associated with the leader.
11. A leader who is committed to a vision that empowers others is called a ________ leader.
a. transformational
b. charismatic
c. transactional
d. autocratic
ANS: A
A transformational leader empowers others. A charismatic leader has an appeal based on personal
power. A transactional leader focuses on day-to-day operations. An autocratic leader has central power
and does not empower others.
12. A leader who focuses on the day-to-day operations of a unit or department and short-term goals is
considered to be a:
a. transformational leader
b. charismatic leader
c. transactional leader
d. autocratic leader
ANS: C
Transactional leaders tend to focus on day-to-day operations and are short-term goal orientated. A
transformational leader inspires and motivates others to excel and participate in a vision that goes
beyond self-interests. A charismatic leader displays self-confidence and strength in convictions and
communicates high expectations. An autocratic leader makes decisions and uses power to command
and control others.
13. Fiedler’s (1967) Contingency theory of leadership is based upon three primary factors. Which of the
following is not one of these factors?
a. leader-member relations
b. follower-joiner relations
c. task structure
d. position power
ANS: B
Fiedler’s (1967) Contingency theory of leadership views leadership effectiveness as dependent upon
the interaction of the leader’s personality and the needs of the situation. These are based upon leader-
member relations (not follower-joiner relations), task structure, and position power.
14. Leaders who “commit people to action, convert followers into leaders, and convert leaders into agents
of change” are called:
a. transactional leaders
b. situational leaders
c. charismatic leaders
d. transformational leaders
ANS: D
The leadership description that includes committing people to action, converting followers into
leaders, and converting leaders into agents of change refers to transformational leaders (Bennis and
Nanus, 1985). Transactional leaders are more concerned with the day-to-day operations. Situational
leaders adapt their leadership style according to the situation at hand. Charismatic leaders display self-
confidence and strength in their convictions and tend to lead by using personal power and evoking
emotion in their followers.
15. The acronym used to identify Gulick and Urwick’s (1937) seven principles associated with
management is:
a. PDQRZ
b. POSDCORB
c. POSCORD
d. POSDCD
ANS: B
Gulick and Urwick’s (1937) seven principles that define the management process are: planning (P),
organizing (O), staffing (S), directing (D), coordinating (CO), reporting (R), and budgeting (B).
Therefore the acronym is: POSDCORB.
16. Mintzberg’s managerial taxonomy includes three categories of managerial roles. Which of the
following is not one of those categories?
a. information processing roles
b. interpersonal roles
c. managing roles
d. decision-making roles
ANS: C
Mintzberg (1973) categorized the roles or behaviors, expectations, and recurring activities that
managers do into a taxonomy or classification system. Mintzberg’s taxonomy of management roles
included the following: 1) information processing roles, 2) interpersonal roles, and 3) decision-making
roles.
18. Which of the following is considered to not be one of the content motivation theories?
a. Maslow’s hierarchy of needs theory
b. Alderfer’s expectancy-relatedness growth theory
c. equity theory
d. McClelland’s manifest needs theory
ANS: C
Motivation theories can be divided into two categories: content motivation theories and process
motivation theories (Lussier, 1999). Content motivation theories include: Maslow’s hierarchy of needs
theory, Alderfer’s expectancy-relatedness growth theory, and McClelland’s manifest needs theory and
model of achievement, power, and affiliation. Equity theory is considered to be a process motivation
theory.
19. Which of the following motivation theories and models contains: collective decision-making, long-
term employment, use of quality circles, and holistic concern and mentoring?
a. Theory X
b. Theory Y
c. Theory Z
d. McClelland’s model
ANS: C
Ouchi’s (Shortell and Kaluzney, 2006) Theory Z noted the following four qualities: 1) collective
decision-making, 2) long-term employment, 3) use of quality circles, and 4) holistic concern and
mentoring. Theory X includes two primary areas: security (direction and minimal responsibility
emphasis) and coercion (threats and punishment necessary). Theory Y includes: people enjoy work
and are disciplined and creative in getting work done. McClelland’s model includes three primary
areas: achievement, power, and affiliation.
20. When leaders work to remove obstacles and barriers while employees have self-control and self-
discipline and are rewarded by their involvement in their work, they are working under which theory?
a. Hierarchy of Needs
b. Two-factor theory
c. Theory Z
d. Theory Y
ANS: D
Douglas McGregor’s (1960) Theory Y espoused that leaders must remove work obstacles and barriers
while workers have self-discipline and self-control in their work and the reward is the opportunity to
be involved in their work and be creative. Ouchi’s (1981) Theory Z focuses primarily upon collective
decision-making, long-term employment, and a holistic concern. Herzberg’s (1968) Two-factor theory
is based on hygiene maintenance factors such as adequate salary and job security as well as motivation
factors to maintain a satisfied work force. Maslow’s (1970) Hierarchy of Needs is based upon a series
of human needs ranging from physiological to self-actualization to describe human behavior.
21. Benner’s Model of Novice to Expert (1984) is based on how many levels of experience?
a. five
b. six
c. seven
d. four
ANS: A
Benner’s Model of Novice to Expert (1984) acknowledges that there are certain skills, tasks, and
outcomes that can be associated with differing levels of experience. Benner uses five levels of
experience, which are: novice, advanced beginner, competent, proficient, and expert.
MULTIPLE RESPONSE
1. Which of the following researchers did not coin the phrase: “leaders are people who do the right thing;
managers are people who do things right”?
a. Kotter (1990)
b. Stodgill (1948)
c. McCall (1998)
d. Bennis and Nanus
ANS: A, B, C
Bennis and Nanus (1985) are responsible for the phrase: “leaders are people who do the right thing;
managers are people who do things right.”
2. Which of the following are considered to be the three major classifications of leadership theories?
a. behavioral
b. contingency
c. motivational
d. contemporary
ANS: A, B, D
Three primary classifications that leadership theories can be broken down into are: behavioral,
contingency, and contemporary.
3. Blake and Mouton (1985) in their work on the two dimensions of leadership utilized the managerial
grid. Which of the following are some of their five leadership styles?
a. leader is passive and defers decision-making
b. impoverished leader for low production concern and low people concern
c. authority compliance leader for high production concern and low people concern
d. team leader for high production concern and high people concern
ANS: B, C, D
Blake and Mouton’s (1985) five leadership styles identified in their managerial grid include: 1)
impoverished leader for low production concern and low people concern, 2) authority compliance
leader for high production concern and low people concern, 3) country club leader for high people
concern and low production concern, 4) middle-of-the-road leaders for moderate concern in both
dimensions, and 5) team leader for high production concern and high people concern. The style of
leadership where the leader is passive and defers decision-making is called the laissez-faire style
(Lewin, 1939).
4. Five basic emotional and social competencies have been associated with emotional intelligence. Which
of the following are some of these competencies?
a. self-awareness
b. self-regulation
c. motivation
d. self-actualization
ANS: A, B, C
The five basic competencies (Goleman, 1998) associated with emotional intelligence are: self-
awareness, self-regulation, motivation, empathy, and social skills. Self-actualization is not one of these
basic competencies for emotional intelligence.
SOLIDUS OF MAXIMIAN.