Abdalla Faisal Artan

Hargeisa, Somaliland
Email: [email protected]
Tell: +252634785419
Islamic Finance Future Leaders (IFFL) Program
RE: Application for (IFFL)– Hargeisa, Somaliland

Dear Hiring Manager,

I am writing to express my interest in the Operation Manager position at Islamic Finance Future
Leaders (IFFL), as advertised. With a diverse background encompassing Islamic Banking and
Finance, coupled with my ongoing education, I am enthusiastic about the opportunity to contribute
to your team.

I am a senior student pursuing a bachelor's degree in School of Economics department of Islamic

Banking and Finance from the University of Hargeisa. My coursework in banking and finance has
provided me with a solid foundation in financial management principles, including cash
management, banking investment, customer care, and financial management. I have also completed
a QuickBooks course, enhancing my proficiency in financial software management.
Additionally I am currently pursuing a Certificate of Islamic Finance and GCC Experience at the
Pro.Assoc.Dr.Muhammed Rizky. Through this program, I have acquired knowledge and skills in
various aspects of Current state Developments,Futures, and challenges.
My work experience spans over two years and half in private companies, namely ArsalEx and
Baraafo Transportation Services in internship, where I have professionally carried out day-to-day
finance, admin, sales, and customer care activities, including but not limited to: Financial analysis
and reporting, Procurement and inventory management, Closing deals and securing sales, Product
or service presentations, Handling inquiries and resolving issues. The core scope of work was in
finance, admin and sales; however, I was also charged with office housekeeping duties.
Communication was key in sustaining good working relationship with the staff.
Moreover, my exposure to systems such as Oracle, QuickBooks and Peachtree, coupled with my
administrative experience enables me to easily adapt to new systems and processes.

I am particularly drawn to the opportunity at IFFL because it provides leadership on global Finance
matters. I am excited about the possibility of contributing to your team and am eager to bring my
unique blend of skills and experiences to the role.
Thank you for considering my application. I am looking forward to the possibility of discussing how
my diverse background and qualifications align with the needs of your team.

Warm regards,
Abdalla Artan

1
 Abdalla Faisal Artan
Hargeisa Somaliland.
Email: [email protected]
Tell: +252634785419

Profile Summary
I am honest and hardworking individual who would execute his duties with diligence and
professionalism. I am always eager to learn new methods and procedures, and have implemented
continuous improvement techniques in my past positions by doing my duties effectively and
efficiently. I also like to work with people who are holding different nationalities, background,
personalities and religion, I have the ability to travel regularly and work in a hostile environment, I
am a volunteer who always care about the effect people and also enjoy participating in community
events. I am an energetic and enthusiastic person who enjoys a challenge and achieving personal
goals. I enjoy working with computers, I enjoy the environment and I find the work interesting and
satisfying. The opportunity to learn new skills and work with new technologies is particularly
attractive to me.

Core Qualifications.
• Administrative Proficiency: Demonstrated ability to efficiently handle administrative tasks
including receiving, screening, and processing correspondence and requests. Skilled in
ensuring adherence to deadlines, timely responses, and maintaining accurate records.
• Demonstrated flexibility and creativity in planning and problem solving.
• Exceptional Communication Skills: Strong written and verbal communication skills, with
a keen eye for correctness of language and adherence to WHO Style Guide. Capable of
independently composing routine administrative correspondence and effectively interacting
with visitors, callers, and staff.
• Ability to work with diverse groups of people, diverse team of individuals in a highly intense
and fluid work and security environment
• Travel Coordination Expertise: Proficient in coordinating duty travel arrangements for
staff, including submission of travel requests in the Global Management System (GSM),
arranging flight and hotel reservations, and managing related matters to ensure smooth
travel logistics.
• Meeting and Event Support: Experienced in preparing documents and presentations for
meetings, workshops, and training courses. Skilled in sending invitation letters,
photocopying documents, and providing secretarial support during meetings, ensuring
seamless event execution.
• Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and
strategic vision are essential.

2
 • Recordkeeping and Reference Management: Proven ability to screen and receive visitors
and telephone calls, make appointments, answer queries, and maintain accurate records and
reference files.
• Procurement and Financial Management: Familiarity with submitting administrative
transactions in GSM, including procurement of goods and services. Capable of following up
with concerned parties for the receipt of deliverables and finalization of payments.
• Flexibility and Adaptability: Demonstrated readiness to replace other assistants within the
department as required, showcasing flexibility, adaptability, and willingness to contribute to
various administrative functions as needed.
• Display an entrepreneurial spirit that is both creative and flexible.

Work Experience
Dates Employer Title

Nov 2022 To July 2023 Baraafo Sales and customer Care

Associate

3
Major Roles

▪ Customer Interaction: Engage with customers in a friendly and helpful manner to understand their
needs and preferences.
▪ Customer Support: Provide assistance and support to customers via various communication
channels (phone, email, chat, etc.) to resolve inquiries, complaints, or technical issues.
▪ Product Knowledge: Possess comprehensive knowledge about the products or services offered to
effectively demonstrate and explain features and benefits to customers.
▪ Problem-Solving: Analyze customer issues or complaints, troubleshoot problems, and find effective
solutions to ensure customer satisfaction.
▪ Salesmanship: Utilize persuasive techniques to promote products or services and close sales.
▪ Client Relationship Management: Build and maintain strong relationships with customers to
encourage repeat business and customer loyalty.
▪ Inventory Management: Monitor stock levels, restock shelves, and ensure the availability of products
for customers.
▪ Feedback Collection: Gather feedback from customers regarding their experiences with products
or services, and relay this feedback to relevant departments for continuous improvement.
▪ Payment Processing: Handle transactions accurately and efficiently, including processing payments
and issuing receipts.
▪ Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or
services to increase sales revenue.
▪ Record Keeping: Maintain accurate records of customer interactions, including details of inquiries,
resolutions, and follow-up actions.
▪ Sales Reporting: Keep track of sales activities, such as daily transactions, sales targets, and customer
feedback, and report to management.

Dates Employer Title

Aug 2023 To June 2024 ArsalEx Admin and Finance

Assistant

4
Major Roles

▪ Accounts Payable and Receivable: Ensure timely and accurate processing of invoices, payments, and
receipts to maintain positive relationships with vendors, suppliers, and customers and support cash
flow management.
▪ Office Management: Efficiently manage office operations by organizing schedules, coordinating
meetings, and handling correspondence to ensure smooth workflow and effective communication.
▪ Expense Management: Assist in monitoring and controlling company expenses by reviewing and
reconciling expense reports, credit card statements, and other financial documents to identify
discrepancies and prevent fraud or overspending.
▪ Data Entry and Record Keeping: Maintain accurate records and databases, including filing systems
and contact lists, to facilitate easy access to information and support decision-making processes.
▪ Financial Data Entry: Accurately input financial transactions into accounting systems or
spreadsheets, maintaining up-to-date records and ensuring data integrity for reliable financial
reporting and analysis.
▪ Communication Liaison: Serve as a central point of contact for internal and external
communications, managing phone calls, emails, and inquiries to ensure timely and appropriate
responses.
▪ Bank Reconciliation: Regularly reconcile bank statements with company records to identify and
rectify discrepancies, ensuring accurate financial reporting and compliance with regulatory
requirements.
▪ Document Preparation: Prepare and format documents such as reports, presentations, and
correspondence with attention to detail and professionalism, reflecting positively on the
organization.
▪ Financial Reporting Support: Assist in preparing financial reports, budgets, and forecasts, providing
accurate and timely information to management for informed decision-making and strategic
planning.
▪ Administrative Support: Provide reliable and proactive administrative support to management and
staff, assisting with tasks such as scheduling, expense tracking, and project coordination to enhance
productivity and efficiency.

Competences and skills

▪ Management skills: Human relations, communication, conceptual and technical skill.
▪ Leadership skill: Capable of influencing people and working in a cooperative team.
▪ Character and behavior: Flexible, patient, sympathetic, hardworking, adaptable, and
reliable.
▪ Types of writing: Skilled in composing reports, proposals and periodicals (Academic,
Business and technical writings).
▪ Word processing: Microsoft word.
▪ Database management: SPSS for windows and Microsoft access.

5
 ▪ Technical Competence: Ability to perform tasks on various research and data management
softwares.

Education background
▪ Bachelor School of Economics department of Islamic Banking and Finance, senior student at
University of Hargeisa
▪ Currently under taking Certificate of Islamic Finance and GCC Experience
▪ High school certificate at Salaama Boy’s school
▪ Primary and Intermediate certificate at Al-irshad primary school

Languages

Language Reading Writing Communication

English Intermediate Intermediate Intermediate

Arabic Very Good Very Good Very Good

Somali Native Native Native

References
1. Name: Mohamed Jama Ali
Title: Head of sales and customer care at ArsalEx Corporation .
Email: [email protected]
Tell: +252 63 4365901

Sincerely,
Abdalla Faisal Artan