PREPARATORY EXAMINATION

2024

10870

TOURISM

TIME: 3 hours

MARKS: 200

29 pages

P.T.O.
 TOURISM 2
10870/24

INSTRUCTIONS AND INFORMATION

Read the instructions carefully before answering the questions.

1. This question paper consists of FIVE sections and TEN questions.

2. Answer ALL the questions.

3. Start EACH question on a NEW page.

4. Number your answers according to the numbering system used in this question
paper.

5. Use the mark allocation at the end of each question as a guide to the length of your
answer.

6. You may use a non-programmable calculator.

7. Write neatly and legibly.

8. The table below is a guide to help you allocate your time according to each section.

TIME
SECTION TOPIC MARKS (IN
MINUTES)
A Short Questions 40 20
B Map work and Tour planning; Foreign Exchange 50 50
C Tourism Attractions; Culture and Heritage Tourism; 50 50
Marketing
D Tourism sectors; Sustainable and Responsible 30 30
Tourism
E Domestic, Regional and International Tourism; 30 30
Communication and Customer Care
TOTAL 200 180

P.T.O.
 TOURISM 3
10870/24

SECTION A: SHORT QUESTIONS

QUESTION 1

1.1 Four possible options are provided as answers to the following questions. Choose the
answer and write only the letter (A – D) next to the question numbers (1.1.1 to 1.1.20)
in the ANSWER BOOK, e.g. 1.1.21 D.

1.1.1 The map below of the first three stages of the Tour de France 2024
throughout Italy shows …

[Source: www.turismotorino.org]
A a circular route.
B a linear route.
C all French cities.
D an itinerary.

1.1.2 The amount of currency that a South African tourist is permitted to take out of
the country in one year is a …

A travel insurance.
B travel allocation.
C travel allowance.
D travel budget.

P.T.O.
 TOURISM 4
10870/24

1.1.3 The infographic below is an example of …

We like: We don't like:

Investing locally Saving energy

& water All inclusive resorts Animal cruelty

Protecting wildlife Exploitation

Protecting culture
Mass tourism

[Source: www.issuesonline.co.uk]
A international tourism.
B domestic tourism.
C voluntourism.
D sustainable tourism.

1.1.4 An adventure tourist would prefer a … as an activity.

A sunset drive
B skydiving trip
C sightseeing tour
D nature walk

1.1.5 A health tourist would select the following type of accommodation:

A An upmarket guesthouse
B An upmarket boutique hotel
C An exclusive spa and wellness resort
D A backpacker hostel

1.1.6 The process whereby money is circulated (re-spent) in the different tourism
sectors, thus creating jobs and stimulating the economy:

A Foreign exchange
B Multiplier effect
C Gross domestic product
D Market share

P.T.O.
 TOURISM 5
10870/24

1.1.7 A rise in the value of the rand may have the following effect on international
tourism:

A It may lead to increased spending in South Africa by foreign tourists.

B It may result in more foreign exchange income for South Africa.
C It may make it more expensive for South Africans to travel to Europe.
D It may make it more affordable for South Africans to travel to Europe.

1.1.8 Products that will be considered prohibited goods at customs control:

A Fireworks
B 20 cigars
C Sport equipment
D 250 ml eau de toilette

1.1.9 The time according to the 24-hour clock format:

A 9h00
B 09:00
C 9:00 a.m.
D 21:00 p.m.

1.1.10 A symptom that may be experienced by a tourist infected with malaria:

A Yellowing of skin
B High fever
C Blue fingertips
D Loss of smell

1.1.11 An example of a political event:

A Cricket World Cup, India

B Rugby World Cup, France
C 49th G7 Summit
D Paris Olympic Games

1.1.12 The benefit of Australia and New Zealand as host countries, hosting the 2023
FIFA Women’s Soccer World Cup, was …

A more development of infrastructure services.

B a higher rate of crime in and around the cities.
C more pollution and job opportunities for foreigners.
D a higher rate of unemployment in the rural areas.

P.T.O.
 TOURISM 6
10870/24

1.1.13 This world icon is located in Rio de Janeiro, on the mountain of Corcovado:

[Source: www.trips-southamerica.com]

A The Statue of Liberty

B The Statue of Christ the Redeemer
C The Leaning Tower of Pisa
D The Great Pyramids of Giza

1.1.14 The extremely big cat-like statue with a face of a pharaoh and the body of a
lion is called the …

A Uluru.
B Great Pyramids of Giza.
C Statue of Christ the Redeemer.
D Sphinx.

1.1.15 The iconic venue where the pope is elected as the worldwide leader of the
Catholic Church:

A Black Forest
B Colosseum
C Vatican City
D Venice

P.T.O.
 TOURISM 7
10870/24

1.1.16 The World Heritage Site pictured below is a natural site in Mpumalanga.

[Source: www.mountainlands.co.za]

A Cape Floral Region Protected Areas

B ǂKhomani Cultural Landscape
C Richtersveld Cultural and Botanical Landscape
D Barberton Makhonjwa Mountains

1.1.17 The mode of travel in South Africa that was most preferred by international
tourists in 2022, according to the table below:

Number of arrivals, departure and transits of foreign travellers by

mode of travel, 2022

Mode of Arrivals Departures Transits

travel Number % Number % Number %
Air 2 121 232 26,4% 2 109 440 30,8% 295 015 100,0%
Road 5 863 598 73,1% 4 691 409 68,6% - -
Sea 51 579 0,5% 38 552 0,6% - -
Total 8 026 409 100,0% 6 839 401 100,0% 295 015 100,0%
[Adapted from www.statssa.gov.za]

A Road travel
B Sea travel
C Air travel
D Rail travel

P.T.O.
 TOURISM 8
10870/24

1.1.18 The branding of a destination is a very important aspect of destination

marketing. The brand logo used by South African Tourism:

[Source: www.southafrica.net]

1.1.19 The advantage of this form of payment for a South African tourist visiting an
international destination is to have cash on hand for immediate expenses:

A Debit cards
B Shyft money app
C Foreign bank notes
D Electronic funds transfer

1.1.20 The positive impact of excellent service delivery on an organisation’s

business profitability is …

A repeat business.
B decreased sales.
C negative word of mouth.
D increased marketing costs.
(20 x 1) (20)

P.T.O.
 TOURISM 9
10870/24

1.2 Choose a term from the list below for EACH of the following descriptions. Write only
the term next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK,
e.g. 1.2.6 Equator.

responsible tourism; carbon footprint; waste management; democracy;

intellectual resources; triple bottom-line approach; equal wages

1.2.1 A principle of Fair Trade Tourism where all employees are given an
opportunity to participate in decisions that involve them

1.2.2 A concept used when the three sustainability pillars (planet, profit and
people) are achieved

1.2.3 The process of recycling, reusing, and reducing

1.2.4 A criterion regarding payments for Fair Trade Tourism certification

1.2.5 When tourists follow the code of conduct and behave appropriately at a
destination
(5 x 1) (5)

1.3 Choose the correct word/abbreviation from those given in brackets. Write only the
word/abbreviation next to the question numbers (1.3.1 to 1.3.5) in the ANSWER
BOOK, e.g. 1.3.6 Cholera.

1.3.1 (Local/Elapsed) time is the specific time at a particular geographical

location.

1.3.2 The bank will use the (BBR/BSR) when a German tourist at OR Tambo
International Airport exchanges 1 000 euro to rand.

1.3.3 (DST/UTC) occurs when the clocks are moved forward by one hour during
the summer months.

1.3.4 A tourist who has more items than the duty-free allowance indicates, should
go to the (red/green) channel at the airport.

1.3.5 A tourist may apply for a (passport/visa) at an embassy of the destination

country.
(5 x 1) (5)

P.T.O.
 TOURISM 10
10870/24

1.4 Choose a term for the form of payment from COLUMN B that matches the
description in COLUMN A. Write only the letter (A – F) next to the question numbers
(1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 G.

COLUMN A COLUMN B
1.4.1 It happens electronically and works A EFT
by sending international payment
orders between various banks using B Bank draft
codes until it reaches its destination.
C Preloaded Foreign
1.4.2 It is an electronic form of payment currency debit card
where money is transferred from one
person’s account to another. D Cash

1.4.3 Tourists can use it to buy anything, E SWIFT transfer

and they have to pay back the full
amount at the end of the month or F Credit card
over time.

1.4.4 It is a paper document used by

individuals to make payments to third
parties (sender, financial institution,
receiver of the money).

1.4.5 Tourists can use it wherever it is

accepted as a form of payment
provided there is money on the card
to spend.

(5 x 1) (5)

P.T.O.
 TOURISM 11
10870/24

1.5 Select the word(s)/term from the box below to match the pictures in QUESTIONS
1.5.1 to 1.5.5. Write only the word(s)/term next to the question numbers (1.5.1 to
1.5.5) in the ANSWER BOOK, e.g. 1.5.6 Passport.

Customer feedback method; Customs; Mode of transport;

Foreign tourist arrivals; Method of payment; Duty-free

1.5.1 1.5.2

GUEST SURVEY
We are on a mission
We are on a mission to serve you better. Please fill out
this card with your comments from your visit today. It's
your feedback that gives us the opportunity to improve.
We thank you for your business.

Friendliness of serve
Efficiency
Knowledge of menu
Presentation
Taste
1.5.3 Portion size
Cleanliness
Ambience
Value of money

THANK YOU SO VERY MUCH

1.5.4

International arrivals Domestic arrivals

1.5.5

[Source: www.sanews.gov.za]
(5 x 1) (5)
TOTAL SECTION A: 40

P.T.O.
 TOURISM 12
10870/24

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE

QUESTION 2

2.1 Study the World Time Zone map below and the information on the next page
and answer the questions that follow.
Prague
Paris

P.T.O.
 TOURISM 13
10870/24

3rd INTERNATIONAL STUDENT CONFERENCE:

PRAGUE 2024
The 3rd International Student Conference
is an important event for students from
various countries to gather and raise their
awareness of the climate crisis. The
conference promotes international
collaboration and cultural understanding.

Henry Mahlangu, a South African tourism

learner, participated in the 3rd International
Student Conference held in Prague (+1), the Czech Republic (Czechia) on
1 – 5 March 2024.

He gave a presentation on 5 March, and he spoke about the effect of climate change
on cultural heritage.

Henry could not get a direct flight, so he booked a connecting flight.

NOTE: Paris and Prague practise DST from the end of March.
Henry’s flight schedule was as follows:
Leg 1 of the trip: Air France AF 0995
Depart: Johannesburg at 21:00 on 29 February 2024
Flying time is 11 hours.
Arrival time: Paris at 07:00 1 March 2024
Stopover in Paris for 5 hours.
Leg 2 of the trip: Air France AF 1382
Depart: Paris at 12:00 on 1 March 2024
Flying time is 2 hours.
[Adapted from www.elemasyn.gr]

2.1.1 Explain ONE difference between a direct flight and a connecting flight. (2)

2.1.2 Motivate whether Henry’s trip was affected by DST. (2)

2.1.3 Calculate the time and date Henry’s flight from Paris arrived in Prague. (Leg 2
of the trip). (5)

2.1.4 Henry’s mother, in Johannesburg, decided to call him on 4 March at 20:00 to

motivate him before his presentation.

Calculate the time when Henry received the telephone call in Prague. (3)

P.T.O.
 TOURISM 14
10870/24

2.1.5 This was Henry’s first international flight.

State TWO safety precautions he should have considered while at the

stopover airport in Paris. (4)

2.1.6 State whether Henry experienced jet lag or jet fatigue. (1)

2.1.7 Give ONE reason for the answer to QUESTION 2.1.6. (2)

2.2 Study the pictures below and answer the questions that follow.

A B

[Source: www.myDr.com.au]

2.2.1 (a) Identify document B. (1)

(b) Explain the purpose of document B. (2)

2.2.2 (a) Give the cause of the disease mentioned in picture A. (2)

(b) List TWO symptoms of the disease mentioned in picture A that may be
experienced by a tourist visiting an infected area. (2)

2.2.3 Write out the acronym WHO in full. (2)

2.2.4 Explain ONE reason why a travel agent will consider guidelines from the
WHO when planning a trip for tourists. (2)

P.T.O.
 TOURISM 15
10870/24

2.3 Mr James Singh will be travelling to a very hot climate and needs to take certain
health precautions.

Advise him on any TWO health precautions that he would need to take for the hot
climate. (4)

2.4 Study the picture below and answer the questions that follow.

Do not carry or import restricted or prohibited items into South Africa

All plants and plant products are restricted, such as seeds, flowers, fruit, honey,
margarine and vegetable oils. Animals, birds, poultry and products thereof, such
as dairy products, butter and eggs are also restricted.
[Adapted from www.capetown-internationalairport.co.za]

2.4.1 Differentiate (explain the difference) between prohibited goods and

restricted goods. (2)

2.4.2 Explain ONE reason why all plants and plant products would not be allowed
to be imported or brought into South Africa. (2)

2.4.3 Identify the channel that a tourist must select at an airport if he/she is
travelling with any of the goods shown in the picture above on an inbound
flight. (2)
[40]

P.T.O.
 TOURISM 16
10870/24

QUESTION 3

3.1 Study the image below and answer the questions that follow.

[Source: www.forbes.com]

Give the full names of TWO foreign currencies shown in the image. (2)

3.2 Study the foreign exchange rate table below (as at 2 April 2024) and answer
the questions that follow.

 Show ALL calculations.

 Round-off the answer to TWO decimal places.

Currency code BBR BSR

USD 18,7269 19,1580
[Adapted from www.standardbank.co.za]

3.2.1 Mr Joseph, an American tourist from Michigan, has planned a summer

holiday in Cape Town. He has budgeted USD 2 000 for his personal
expenses and activities.

Calculate the amount Mr Joseph would receive in rand when he

exchanges his money at Cape Town International Airport. (3)

3.2.2 After his trip Mr Joseph is left with R1 500.

Calculate the amount in dollars that Mr Joseph would receive if he

exchanges his money at Cape Town International Airport before his
return flight. (3)

3.3 Give ONE reason why a foreign tourist visiting South Africa would prefer
a weaker rand. (2)
[10]

TOTAL SECTION B: 50

P.T.O.
 TOURISM 17
10870/24

SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM;

MARKETING
QUESTION 4

4.1 Study the icons below and answer the questions that follow.
THE ITALIAN GEMS

A B

[Source: www.tripadvisor.co.za]

4.1.1 Name icons A, B and C in the images above. (3)

4.1.2 Name the continent where all the icons in QUESTION 4.1.1 are located. (1)

4.1.3 State ONE use of icon A in the times of the Roman Empire. (2)

4.1.4 Give ONE structural fact about icon B. (2)

4.1.5 Refer to icon C.

(a) Give ONE unique feature of this icon. (2)

(b) Name the mode of transportation used by tourists when visiting this
icon. (2)

P.T.O.
 TOURISM 18
10870/24

4.2 Read the extract below and answer the questions that follow.

NEW VISITOR CENTRE OPENS AT NIAGARA FALLS

The ‘Ralph C. Wilson, Jr’ Welcome Centre at Niagara Falls State Park officially opened on
Monday 18 December 2023. Niagara Falls State Park draws about 9 million visitors a year, more
than any other state park in New York. The new visitor centre provides modern amenities (useful
features or facilities) to the millions of visitors arriving at the park each year.

The centre provides information on all that the Niagara Falls area has to offer to visitors. Most of
these areas offer attractions and activities to everyone and is also accessible to people with
impairments or disabilities, for example the guided Niagara Falls Trolley (tram or train) that gives
passengers an overview of the park and the area.

The visitor centre features glass walls and a low roof to make it easier to see the views and
connections to Niagara Falls.

 It includes new ticketing and information desks.

 The glass, steel and concrete facility has been designed to complement nature and includes
rooftop solar panels, green roof elements and a separate restroom building.
 Other special features include:
New accessible paths (suitable for wheelchairs), indigenous gardens; outdoor exhibits, and
signs to show the way, special patterned glass to prevent bird impacts (birds striking the
windows)
 The existing administration building next to the facility is changed to include a community
room, archives (place to save historical documents and items), and offices for Niagara Falls
staff.
The new centre will also serve local food and make use of the local retailers. All the attractions
and most footpaths are fully accessible, suitable for wheelchairs and have excellent views of the
Niagara Falls.
[Adapted from www.fingerlakesdailynews.com]

P.T.O.
 TOURISM 19
10870/24

4.2.1 Name the country where the Niagara Falls is located. (2)

4.2.2 Give ONE reason why the Niagara Falls is considered an icon. (2)

4.2.3 Every icon requires specific factors for it to be considered a successful

icon.

From the extract, identify ONE way that the Niagara Falls shows each of
the following success factors:

(a) Sustainable and responsible management plans (2)

(b) Positive visitor experiences (2)

(c) Considers the needs of the disabled (2)

[22]

P.T.O.
 TOURISM 20
10870/24

QUESTION 5

Study the article with images below and answer the questions that follow.

THE RISE OF HERITAGE IN SOUTH AFRICA

Heritage in South Africa is diverse (different). Some sites offer unique heritage created
through the adaptation process for tourism, seen as sacred place(s), as well as sites of
past atrocities (cruelty) and war heritage. Are these sites worth protecting?
SITE A SITE B

Demonstrates the rise and fall of the Well-known for its mountainous natural
first indigenous kingdom in Southern landscape, important as a place of safety for
Africa between 900 and 1 300 AD. The many threatened and endemic (only found in
main area covers nearly 30 000 this area) species, and for its many rock
hectares (300 km2) and is supported paintings made by the San people over a
by a suggested buffer zone of around period of 4 000 years. The site covers an area
100 000 hectares (1 000 km2). of 249 313 hectares (2 493 km2), making it the
largest protected site along the Great
Escarpment (edge of a plateau, the higher,
more flat area) of Southern Africa.
SITE C

Located at the border with Botswana and Namibia in the northern part of the country.
This site comprises a vast area inside the Kalahari Gemsbok National Park. This
landscape contains evidence of humans living there since the Stone Age to the present
and is associated with the culture of the San people.
[Adapted from www.whc.unesco.org]

5.1 Give the names of the World Heritage Sites labelled A, B and C. (3)

5.2 Name the province in South Africa where the mixed World Heritage Site B is
located. (1)

P.T.O.
 TOURISM 21
10870/24

5.3 State TWO similarities between sites A and C. (2)

5.4 Refer to the following quotation from the article.

“Some sites offer … sacred places”

5.4.1 Identify the World Heritage Site that is commonly known as the first African
Kingdom to trade with China and Egypt. (1)

5.4.2 Explain ONE reason why the site in QUESTION 5.4.1 should be preserved
for future generations. (2)

5.5 Write a paragraph evaluating TWO positive impacts of site C on the San community. (4)
[13]

QUESTION 6

6.1 Study the extract below and answer the questions that follow.

THE IMPORTANCE OF MARKETING SOUTH AFRICA INTERNATIONALLY

South Africa relies on attracting tourists to maintain a healthy tourism industry.

International tourists may not be familiar with the experiences in South Africa.
Marketing can help to make foreign tourists aware of what South Africa has to offer.
The tourism industry is very competitive, and businesses must use marketing to
attract tourists and encourage repeat visitors.
[Adapted from www.southafrica.net]

6.1.1 Identify the organisation responsible for marketing South Africa

internationally. (2)

6.1.2 Apart from marketing South Africa internationally, mention ONE other core
business of the organisation identified in QUESTION 6.1.1. (2)

6.1.3 Explain in a full sentence ONE importance of marketing South Africa

internationally. (2)

P.T.O.
 TOURISM 22
10870/24

6.2 Study the pictures below and answer the questions that follow.

PICTURE A PICTURE B

6.2.1 Match the travel trade shows shown in the pictures with the following
statements. Write the name of the trade show next to the question
numbers 6.2.1 (a) and 6.2.1 (b).

(a) One of the South African marketing events hosted annually in Cape
Town (1)

(b) The leading global marketing event held annually in Great Britain (1)

6.2.2 Describe ONE way in which the travel trade shows in QUESTION 6.2.1
can be used to market South Africa. (2)

P.T.O.
 TOURISM 23
10870/24

6.3 Starting with the individual traveller, arrange the steps of the contribution and
distribution processes of the tourism levy below (A – E) in a logical order. Write
only the letters (A – E) in the correct order next to the question number (6.3) in the
ANSWER BOOK. (5)

B
TBCSA
A
Marketing activities
(Domestic and Global)

C
Tourist

D
Tourism business
(Accommodation, Tour
operator, Car rental etc.)

E
South African Tourism
(Tourism Marketing Agency)

[15]

TOTAL SECTION C: 50

P.T.O.
 TOURISM 24
10870/24

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM

QUESTION 7

Read the case study below and answer the questions that follow.

TOURVEST GREEN SEAT

Tourvest is Southern Africa’s leading integrated tourism group. The group was
created in 1997 when several tourism companies
were consolidated into a group. The group manages
businesses which range from travel management
companies, hotels, lodges and restaurants to craft,
curio and jewellery shops, as well as a foreign
exchange bureau, employing more than 5 000
people.
One of their CSI projects is Tourvest Green Seat.
Tourvest Green Seat supports our wildlife, planet, and people.
The company supports sustainable
tourism and is eco-friendly. They offer
travellers the opportunity to contribute
towards reducing their carbon footprint
and supporting the war against rhino
poaching by purchasing a ‘Green Seat’.
A Green Seat is a badge that tourists
and clients can buy, and the money is
contributed towards the different
projects of the company. Since 2012,
the company has donated over
R510 000 towards anti-rhino poaching, R216 000 towards reforestation, and
R84 000 has been paid to the community project for producing the up-cycled
Green Seat client badges.
[Adapted from www.tourvest.co.za]

7.1 Tourvest supports sustainable tourism.

Define the term sustainable tourism. (2)

7.2 Explain the abbreviation CSI. (2)

7.3 Tourvest Green Seat supports our wildlife, planet, and people.

Identify the TWO pillars that form part of the triple bottom-line approach mentioned
in the statement above. (2)

7.4 Explain how Tourvest applies each of the TWO pillars of the triple bottom-line
mentioned in QUESTION 7.3, with each pillar clearly indicated. (4)

P.T.O.
 TOURISM 25
10870/24

7.5 7.5.1 Define the term responsible tourist. (2)

7.5.2 Do you think the clients and tourists who buy the 'Green Seat' are
responsible tourists? (1)

7.5.3 Motivate the answer to QUESTION 7.5.2. (2)

[15]
QUESTION 8

Read the case study below and answer the questions that follow.

BIRDING AFRICA

Birding Africa is a bird tour operator

specialising in professionally guided bird
tours for groups and private individuals to
countries throughout Africa and
Madagascar. This is a form of avitourism,
where people travel to view birds in their natural habitat.

They customise tours for both world listers (serious birdwatchers who document on a list all
the birds they see) and more relaxed holiday birders (people who simply enjoy
birdwatching).

Based in Cape Town they focus on guided day trips on the Cape Peninsula. They also offer
tours to Kogelberg and the West Coast National Park, and 2-day hikes to the Tanqua Karoo
and Overberg. They have run conservation tours in association with the African Bird Club
and work with several international companies and the BBC Natural History Unit.

Birding Africa: 2 500 bird species, 20 endemic (indigenous) bird families, a world record for
the number of bird species seen in a day.
[Adapted from www.gobirding.org.za]

8.1 Give another term for birding as a form of tourism. (1)

8.2 Read the statement below and answer the questions that follow.

Birding, apart from the term in QUESTION 8.1, is also a form of ecotourism.

8.2.1 Define the concept ecotourism in your own words. (2)

8.2.2 Explain why birding can promote ecotourism at the West Coast National
Park. (2)

8.3 Suggest TWO ways in which the management of the West Coast National Park can
attract environmentally conscious tourists. (4)

8.4 Compile a three-point tourist code of conduct for ecotourists when visiting the various
birding destinations. (6)
[15]

TOTAL SECTION D: 30
P.T.O.
 TOURISM 26
10870/24

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;

COMMUNICATION AND CUSTOMER CARE

QUESTION 9

9.1 Read the extract below and answer the questions that follow.

RUGBY WORLD CUP BRINGS MILLIONS TO THE FRENCH ECONOMY

As South Africa celebrates its triumph in the Rugby World

Cup 2023, host country France had a victory on its own:
The event generated a sizeable economic benefit for the
country.

France 2023 Organising Committee expected

€40 million in profits at the end of the event. They planned
to allocate the profits to support sport, finance CSI
programmes, develop infrastructure, and promote rugby in
France.

It’s no wonder they were optimistic; some 2,5 million tickets were sold in total for the
competition, with prices ranging from €10 to €950.
[Adapted from www.euronews.com]

9.1.1 Classify the Rugby World Cup as a type of an event with international
significance. (2)

9.1.2 Explain the term host country. (2)

9.1.3 Read the quotation below, taken from the extract, and answer the question
that follows.

“The event generated a sizeable economic benefit for the country.”

With reference to the quotation, write a paragraph evaluating the impact of

the 2023 Rugby World Cup. Include the following:

 TWO positive impacts on the economy of France (4)

 TWO negative impacts of hosting a global event for France (4)

P.T.O.
 TOURISM 27
10870/24

9.2 Read the news article below and answer the questions that follow.

SOUTH AFRICAN FLOODS: AT LEAST 11 PEOPLE DIE AFTER

SEVERE FLOODS IN THE WESTERN CAPE (27 SEPTEMBER 2023)

At least 11 people have been killed after heavy rain and winds hit South Africa’s Western
Cape province, including Cape Town, over the weekend of 27 September 2023, leaving a
trail of destruction.

Authorities warned that the number of deaths may rise as the floodwaters subside
(become less). Rescue teams were still searching for people who were feared to be
trapped (cannot get out) in their partially (not fully) submerged (under water) homes.
[Adapted from www.bbc.com]

9.2.1 Choose the correct term from the brackets below to complete the
statement that follows.

Floods are an example of (political situations/unforeseen occurrences). (2)

9.2.2 Floods are seen as one of the factors discouraging tourists from visiting a
place.

Discuss ONE impact of floods on each of the following:

(a) International tourism (2)

(b) The economy of the affected country (2)

P.T.O.
 TOURISM 28
10870/24

9.3 Study the statistics below and answer the questions that follow.

STATISTICS OF INTERNATIONAL TOURIST NUMBERS TO SOUTH AFRICA

Region of August Medical

2023 Business Holiday Study
residence treatment
Europe 93 602 974 92 174 424 30
North America 32 933 275 32 516 122 20
Central and South
2 697 122 2 540 34 1
America
Australasia 8 702 34 8 659 7 2
Middle East 8 941 87 8 805 48 1
Asia 18 830 997 17 647 179 7
Overseas 165 705 2 489 162 341 814 61
Other African 10 942 538 9 878 486 40
SADC 530 625 17 833 510 313 2 308 171
Africa 541 567 18 371 520 191 2 794 211
Unspecified 887 36 849 1 1
Total 708 159 20 896 683 381 3 609 273
[Adapted from www.statssa.gov.za]

9.3.1 Identify, by name, the African market with the highest number of tourist
arrivals to South Africa during August 2023. (1)

9.3.2 Explain why the first column (Region of residence) has been split into three
categories (shaded and in bold letters). (2)

9.3.3 Refer to the ‘Business’ and ‘Holiday’ columns

(a) Name the market with the lowest number of business tourist arrivals in
August 2023. (1)

(b) State the number of people who travelled from Asia for a holiday
purpose. (1)
[23]

P.T.O.
 TOURISM 29
10870/24

QUESTION 10

Study the information below and answer the questions that follow.

HOW TO GET HONEST AND DETAILED FEEDBACK

FROM YOUR CUSTOMERS

How is
Fine, thank everything so
you. far?

In restaurants around the world, the “check-in dance” between servers and customers
is very common. Servers (waiters) ask how things are after customers receive their
meals, and nearly all customers respond with an automatic “Fine, thank you”.
[Adapted from havardbusinessreview.org]

10.1 Suggest ONE reason why a response like “Fine, thank you” does NOT give
detailed feedback to a restaurant. (2)

10.2. Recommend ONE feedback method a restaurant owner can use to ensure
customers give detailed feedback that can be easily analysed. (1)

10.3. Advise a potential restaurant owner on how customer feedback can lead to
excellent service delivery in their food and beverage establishment. (4)
[7]

TOTAL SECTION E: 30

TOTAL: 200

END