All rights reserved.

The information in this document is subject to change without notice.

Publish statement
Thank you for purchasing this series UPS.
This series UPS is an intelligent, three phase in Three phase out, high frequency online
UPS designed by our R&D team who is with years of designing experiences on UPS.
With excellent electrical performance, perfect intelligent monitoring and network
functions, smart appearance, complying with EMC and safety standards, The UPS
meets the world’s advanced level.
Read this manual carefully before installation
This manual provides technical support to the operator of the equipment.

Downloaded from www.Manualslib.com manuals search engine

 Contents
1．Safety............................................................................................................................................................ 2
1.1 Safety notes ....................................................................................................................................... 2

1.2 Symbols used in this guide............................................................................................................ 2

2．Main Features............................................................................................................................................. 3
2.1 Summarization................................................................................................................................... 3

2.2 Functions and Features .................................................................................................................. 3

3．Installation................................................................................................................................................... 4
3.1 Unpack checking .............................................................................................................................. 4

3.2 Cabinet Outlook ................................................................................................................................ 4

3.4 LCD control panel ............................................................................................................................. 5

3.5 Installation notes............................................................................................................................... 6

3.6 External Protective Devices ............................................................................................................ 7

3.7 Power Cables ..................................................................................................................................... 7

3.8 Power cable connect ........................................................................................................................ 8

3.9 Battery connection ........................................................................................................................... 9

3.10 UPS Multi－Module Installation ................................................................................................. 10

3.11 Computer access .......................................................................................................................... 11

4．Operation................................................................................................................................................... 13
4.1 Operation Modes ............................................................................................................................. 13

4.2 Turn on/off UPS ............................................................................................................................... 14

4.3 The LCD Display.............................................................................................................................. 19

4.4 Parameters setting ......................................................................................................................... 24

4.5 Display Messages/Troubleshooting........................................................................................... 29

4.6 Options .............................................................................................................................................. 31

Appendix 1 Specifications .......................................................................................................................... 33

Appendix 2 Problems and Solution .......................................................................................................... 34
Appendix 3 USB communication port definition .................................................................................. 36
Appendix 4 RS485 communication port definition............................................................................... 37
Appendix 5 BAT_T communication port definition .............................................................................. 38
Appendix 6 Drycontact port communication port definition ............................................................. 39
Appendix 7 REPO instruction .................................................................................................................... 40

Downloaded from www.Manualslib.com manuals search engine

 1．Safety
Important safety instructions – Save these instructions

There exists dangerous voltage and high temperature inside the UPS. During the
installation, operation and maintenance, please abide the local safety instructions and relative
laws, otherwise it will result in personnel injury or equipment damage. Safety instructions in this
manual act as a supplementary for the local safety instructions. Our company will not assume
the liability that caused by disobeying safety instructions.

1.1 Safety notes

1. Even no connection with utility power, 220/230/240VAC voltage may still exist at UPS outlet！

2. For the sake of human being safety, please well earth the UPS before starting it.

3．Don’t open or damage battery, for the liquid spilled from the battery is strongly poisonous and
do harmful to body！

4．Please avoid short circuit between anode and cathode of battery, otherwise, it will cause
spark or fire！

5．Don’t disassemble the UPS cover, or there may be an electric shock！

6．Check if there exists high voltage before touching the battery

7．Working environment and storage way will affect the lifetime and reliability of the UPS. Avoid
the UPS from working under following environment for long time

◆ Area where the humidity and temperature is out of the specified range(temperature 0
to 40℃, relative humidity 5%-95%)

◆ Direct sunlight or location nearby heat

◆ Vibration Area with possibility to get the UPS crashed.

◆ Area with erosive gas, flammable gas, excessive dust, etc

8．Keep ventilations in good conditions otherwise the components inside the UPS will be
over-heated which may affect the life of the UPS.

1.2 Symbols used in this guide

WARNING!
Risk of electric shock
CAUTION!
Read this information to avoid equipment damage

Downloaded from www.Manualslib.com manuals search engine

 2．Main Features
2.1 Summarization
This series UPS is a kind of three-in-three-out high frequency online UPS, it provides three
specifications: The 10kVA/15kVA and 20kVA. The products are modularized and adopt the N+X
redundancy. It can flexibly increase the number of the UPS modules according to the load
capacity which is convenient for flexible allocation and gradually investment.

The UPS can solve most of the power supply problems, such as blackout, over-voltage,
under-voltage, voltage sudden drop, oscillating of decreasing extent, high voltage pulse, voltage
fluctuation, surge, inrush current, harmonic distortion (THD), noise interference, frequency
fluctuation, etc..

This UPS can be applied to different applications from computer device, automatic equipment,
communication system to industry equipment.

2.2 Functions and Features

◆3Phase In/3Phase Out UPS
It is 3Phase In/3Phase Out high-density UPS system, of which input current is kept in balance.
No unbalance problem might occur.

◆Digital Control
This series UPS is controlled by Digital Signal Processor(DSP); ehance, it increases
reliability, performance, self-proteciton, self-diagnostics and so on.

◆Battery Configurable from 16 blocks to 20 blocks

The battery voltage of this series UPS can be configured at 16 blocks, 18 blocks or 20 blocks
according to your convenience.

◆Charging Current is configurable

Via setting tool, the user may set the capacity of the batteries as well as reasonable charging
current as well as maximum charging current. Constant voltage mode, constant current mode or
floating mode can be switched automatically and smoothly.

◆Intelligent Charging Method

The series UPS adopts advanced three-stage charging method—

1st stage: high current constant current charging

to guarantee to charge back to 90%;

2nd-stage: Constant Voltage

In order to vitalize battery and make sure batteries are fully charged

3rd stage: floating mode.

With this 3-stage charging method, it extends the life of the batteries and guarantees fast charging.

Downloaded from www.Manualslib.com manuals search engine

 ◆LCD Display
With LCD plus LED displays, the user may easily get UPS status and its operational
parameters, such as input/output voltage, frequency & load%, battery % and ambient
temperature, etc..

◆Intelligent Monitoring Function

Via optional SNMP Card, you may remotely control and monitor the UPS.

◆EPO Function
The series UPS may be completely shut off when the EPO is pressed. REPO
function(Remote EPO) is also available in this series UPS.

3．Installation
3.1 Unpack checking
1.Don’t lean the UPS when moving it out from the packaging

2.Check the appearance to see if the UPS is damaged or not during the transportation, do not
switch on the UPS if any damage found. Please contact the dealer right away.

3.Check the accessories according to the packing list and contact the dealer in case of missing
parts.

3.2 Cabinet Outlook

Front View Side View Rear View

Downloaded from www.Manualslib.com manuals search engine

 Rear View（terminal block without cover）

(1) LCD panel (2) RS485 port (3) Drycontact port (4) Parallel port 1
(7) Intelligent Solt 2
(5) USB port (6) Parallel port 2 (8) Power Switch
(SNMP card/ Relay card)
(11)Terminal block for (12)Intelligent Solt 1
(9) REPO port (10) I/P Switch
Input, output & battery (SNMP card/ Relay card)
(13) Maintenance
(14) O/P Switch (15) GND
switch & its cover

3.4 LCD control panel

LCD control panel introduction

（1）LED（from top to bottom: “alarm”, “bypass”, “battery”, “inverter”） （2）LCD display（3）

scroll button （4）Off button （5）On button(battery cold start switch)
5

Downloaded from www.Manualslib.com manuals search engine

 3.5 Installation notes
Note: Consider for the convenience of operation and maintenance, the space in
front and back of the cabinet should be left at least 100cm and 80cm respectively when
installing the cabinet .
◆Please place the UPS in a clean, stable environment, avoid the vibration, dust, humidity,
flammable gas and liquid, corrosive. To avoid from high room temperature, a system of room
extractor fans is recommended to be installed. Optional air filters are available if the UPS operates
in a dusty environment.
◆The environment temperature around UPS should keep in a range of 0℃～40℃. If the
environment temperature exceeds 40℃, the rated load capacity should be reduced by 12％ per
5℃. The max temperature can't be higher than 50℃.
◆If the UPS is dismantled under low temperature, it might be in a condensing condition.The
UPS can't be installed unless the internal and external of the equipment is fully dry. Otherwise,
there will be in danger of electric shock.
◆Batteries should be mounted in an environment where the temperature is within the required
specs. Temperature is a major factor in determining battery life and capacity. In a normal
installation, the battery temperature is maintained between 15°C and 25°C. Keep batteries away
from heat sources or main air ventilation area, etc.

WARNING!
Typical battery performance data are quoted for an operating
temperature between 20°C and 25°C. Operating it above this range will
reduce the battery life while operation below this range will reduce the
battery capacity.

◆Should the equipment not be installed immediately it must be stored in a room so as to

protect it against excessive humidity and or heat sources。

CAUTION!

An unused battery must be recharged every 6months Temporarily

connecting the UPS to a suitable AC supply mains and activating it for
the time required for recharging the batteries.
◆The highest altitude that UPS may work normally with full load is 1500 meters. The load
capacity should be reduced when this UPS is installed in place whose altitude is higher than 1500
meters, shown as the following table:
（Load coefficient equals max load in high altitude place divided by nominal power of the
UPS）
Altitude 1500 2000 2500 3000 3500 4000 4500 5000
（m）
Load 100% 95% 90% 85% 80% 75% 70% 65%
coefficient
◆The UPS cooling is depending on fan, so it should be kept in good air ventilation area.
There are many ventilation holes on the front and rear, so they should not be blocked by any exotic
obstacles.

Downloaded from www.Manualslib.com manuals search engine

 3.6 External Protective Devices
For safety reasons, it is necessary to install, external circuit breaker at the input A.C. supply and
the battery. This chapter provides guidelines for qualified installers that must have the knowledge of
local wiring practices for the equipment to be installed.
◆External Battery
The UPS and its associated batteries are protected against the effect of over-current
through a DC compatible thermo-magnetic circuit-breaker (or a set of fuses) located close to
the battery.
◆UPS Output
Any external distribution board used for load distribution shall be fitted with protective
devices that may avoid the risk of UPS overloaded.
◆Over-current
Protection device shall be installed at the distribution panel of the incoming main supply. It
may identify the power cables current capacity as well as the overload capacity of the system .
CAUTION !
Select a thermo magnetic circuit-breaker with an IEC 60947-2 trip
curve C (normal) for 125% of the current as listed below.

3.7 Power Cables

◆The cable design shall comply with the voltages and currents provided in this section, Kindly
follow local wiring practices and take into consideration the environmental conditions (temperature
and physical support media) .
WARNING！
Upon starting.please ensure that you are aware of the location and
operation of the external isolators which are connected to the UPS
input/bypass supply of the mains distribution panel.check to see if
these supplies are electrically isolated.and post and necessary
warning signs to prevent any inadvertent operation .

◆For future expansion purpose, it is economical to install power cable according to the full rating
capacity initially. The diameter of cable is shown bellow：

UPS Cable Dimension

cabinet AC Input AC Output DC Input Grounding
(mm2) (mm2) (mm2) (mm2)
10KVA 4 4 10 4
15KVA 6 6 16 6
20KVA 8 8 20 8

CAUTION!
Protective earth cable: Connect each cabinet to the main ground
system. For Grounding connection, follow the shortest route
possible。
WARNING!
Failure to follow adequate earthing procedures may result in
electromagnetic interference or in hazards involving electric shock
and fire

Downloaded from www.Manualslib.com manuals search engine

 3.8 Power cable connect
Once the equipment has been finally positioned and secured, connect the power cables as
described in the following procedure.
Verify the UPS is totally isolated from its external power source and also all power isolators of the
UPS are open. Check to see if they are electrically isolated, and post any necessary warning signs to
prevent their inadvertent operation .
Remove the cover of terminals for wiring easily.

Terminal sequence from left to right: Input phase A(L1), input phase B(L2), input phase
C(L3), input Neutral line, output phase A(L1), output phase B(L2), output phase C(L3), output
Neutral line, battery positive, battery Neutral, battery negative. There are 3 connectors of
GROUND under the terminal block.
Choose appropriate power cable.（Refer to the table above）and pay attention to the
diameter of the connection terminal of the cable that should be greater than or equal to that of
the connection poles;

WARNING!
If the load equipment is not ready to accept power on the
arrival of the commissioning engineer then ensure that the system
output cables are safely isolated at their ends
Connect the safety earth and any necessary bonding earth
cables to the copper earth screw located on the floor of the
equipment below the power connections. All cabinets in the UPS
must be grounded properly.

CAUTION!
The earthing and neutral bonding arrangement must be in
accordance with local and national codes of practice.
8

Downloaded from www.Manualslib.com manuals search engine

 3.9 Battery connection
The UPS adopts positive and negative double battery framework, totally 16pcs(optional 18/20) in
series. A neutral cable is retrieved from the joint between the cathode of the 8th (9th/10 th) and the
anode of the 9th (10th/11 th) of the batteries. Then the neutral cable, the battery Positive and the
battery negative are connected with the UPS respectively. The battery sets between the Battery
anode and the neutral are called positive batteries and that between neutral and cathode are called
negative ones. The user can choose the capacity and the numbers of the batteries according to their
desire.
External battery connections for long-run units.

Note：

The BAT+ of the UPS connect poles is connected to the anode of the positive
battery, the BAT-N is connected to the cathode of the positive battery and the anode
of the negative battery, the BAT- is connected to the cathode of the negative battery。
Factory setting of the long-run unit is battery quantity---16pcs, battery
capacity---12V65AH(charger current 9.75A). When connecting 18/20 batteries, please
re-set desired battery quantity and its capacity after UPS starts at AC mode. Charger
current could be adjusted automatically according to battery capacity selected. All
related settings can be done through LCD panel or monitoring software

CAUTION!
Ensure correct polarity battery string series connection. i.e.
inter-tier and inter block connections are from (+) to (-)terminals.
Don’t mix batteries with different capacity or different brands, or
even mix up new and old batteries, either.

WARNING!
Ensure correct polarity of string end connections to the Battery
Circuit Breaker and from the Battery Circuit Breaker to the UPS
terminals i.e. (+) to (+) / (-) to (-) but disconnect one or more
battery cell links in each tier. Do not reconnect these links and do
not close the battery circuit breaker unless authorized by the
commissioning engineer.

Downloaded from www.Manualslib.com manuals search engine

 3.10 UPS Multi－Module Installation
The basic installation procedure of a parallel system comprising of two or more UPS modules is
the same as that of single module system. The following sections introduce the installation
procedures specified to the parallel system.

3.10.1 Cabinet installation

Connect all the UPSes needed to be put into parallel system as below picture.

Make sure each UPS input breaker is in “off” position and there is no any output from each
UPS connected. Battery groups can be connected separately or in parallel, which means the
system itself provides both separate battery and comman battery.
WARNING!
Make sure the N、A（L1）、B（L2）、C（L3）lines are correct, and
grouding is well connected.

3.10.2 Parallel cable installation

Shielded and double insulated control cables available must be interconnected in a ring
configuration between UPS units as shown below. The parallel control board is mounted on
each UPS module units. The ring configuration ensures high reliability of the control.

10

Downloaded from www.Manualslib.com manuals search engine

 3.10.3 Requirement for the parallel system
A group of paralleled modules behave as one large UPS system but with the advantage of
presenting higher reliability. In order to assure that all modules are equally utilized and comply
with relevant wiring rules, please follow the requirements below:
1) All UPS modules must be of the same rating and be connected to the same bypass
source.
2) The outputs of all the UPS modules must be connected to a common output bus.
3) The length and specification of power cables including the bypass input cables and the UPS
output cables should be the same. This facilitates load sharing when operating in bypass
mode.

3.11 Computer access

◆One end of a USB cable connect to the computer, the other end connect to the USB port on
the UPS.
◆Open the software Muser4000, click “system” button.

◆A window of “Software Parameter Setting” comes out as below, COM choose according to the
UPS , baud rate choose 9600, protocol choose “HIP”, then save this setting.

11

Downloaded from www.Manualslib.com manuals search engine

 ◆On the main page of Muser4000, click the button of “Append”, then goes to a window of
“Append equipment”.

◆Put the UPS name into “Equipment Name”, and UPS’ ID address into “Equipment address”.

◆Click the button “Append”, then the connection between UPS & computer is accomplished.

CAUTION!

When the UPS worked on inverter. If you want to use PC to set the
output voltage and frequency. Must shut down the inverter first

12

Downloaded from www.Manualslib.com manuals search engine

 4．Operation

4.1 Operation Modes

The UPS is a double-conversion on-line UPS that may operate in the following alternative
modes：

◆Normal mode
The rectifier/charger derives power from the AC Mains and supplies DC power to the inverter
while floating and boosting charge the battery simultaneously. Then, the inverter converts the DC
power to AC and supplies to the load.

◆Battery mode (Stored Energy Mode)

If the AC mains input power fails, the inverter, which obtains power from the battery, supplies the
critical AC load. There is no power interruption to the critical load. The UPS will automatically return to
Normal Mode when AC recovers.

◆Bypass mode
If the inverter is out of order, or if overload occurs, the static transfer switch will be activated to
transfer the load from the inverter supply to bypass supply without interruption to the critical load. In
the event that the inverter output is not synchronized with the bypass AC source, the static switch will
perform a transfer of the load from the inverter to the bypass with power interruption to the critical AC
load. This is to avoid paralleling of unsynchronized AC sources. This interruption is programmable
but typically set to be less than an electrical cycle e.g. less than 15ms (50Hz) or less than 13.33ms
(60Hz).

◆ECO Mode
When the UPS is at AC Mode and the requirement to the load is not critical, the UPS can be set
at ECO mode in order to increase the efficiency of the power supplied. At ECO mode, the UPS
works at Line-interactive mode, so the UPS will transfer to bypass supply. When the AC is out of
set window, the UPS will transfer from bypass to Inverter and supplies power from the battery,
then the LCD shows all related information on the screen.

◆Parallel redundancy mode (system expansion)

To achieve a higher capacity and / or increase reliability, the outputs of up to four UPS modules
can be programmed to operate in parallel and the built-in parallel controller in each UPS ensures
automatic load sharing.

◆Maintenance mode (Manual Bypass)

A manual bypass switch is available to ensure continuity of supply to the critical load when the
UPS is out of order or in repair, and this manual bypass switch bears for equivalent rated load.

13

Downloaded from www.Manualslib.com manuals search engine

 4.2 Turn on/off UPS
4.2.1 Restart procedure

CAUTION!
Make sure grounding is prorerly done!
◆ Set the Battery Breaker to the “ON” position according to the user’s manual.

◆Shut OFF the power breaker.

CAUTION！
Check to see if the load is safely connected with the output of the
UPS. If the load is not ready to receive power from the UPS, make
sure that it is safely isolated from the UPS output terminals
◆ Switch ON UPS input switch

If the Rectifier input is within voltage range, the rectifier will start up in 30 seconds then
the inverter will start up after then.

◆ Switch ON UPS output switch

If the recetifier fails at startup, the bypass LED will light up. When the inverter starts up,
the UPS will transfer from bypass mode to inverter mode, then the bypass LED
extinguishes and the inverter LED lights up.

No matter whether the UPS can work normally or not, all the status will be shown on the
LCD display.

14

Downloaded from www.Manualslib.com manuals search engine

 4.2.2 Test procedure

CAUTION!
The UPS is operating normally.It may take 60 seconds to boost up the
system and perform self-test completely.

◆ Switch off the MAINS to simulate utility failure, the rectifier will turn off and the battery
should feed the inverter without interruption. At this time, the LEDs of battery should be turned
on.

◆ Switch on the MAINS to simulate utility recovery, the rectifier will restart automatically
after 20 seconds and the inverter will supply to the load. It is suggested to use Dummy loads
for testing. The UPS can be loaded up to its maximum capacity during load test。

4.2.3 MAINTENANCE BYPASS

To supply the load via Mains, you may simply active the internal mechanical bypass switch.

CAUTION!
The load is not protected by the UPS when the internal mechanical
bypass system is active and the power is not conditioned.

Switch to mechanical bypass

CAUTION!
If the UPS is running normally and can be controlled through the display,
carry out steps 1 to 5; otherwise, jump to Step 4.
◆ Open the cover of maintenance switch, the UPS turns to bypass mode automatically.

◆ Turn on MAINTANCE breaker;

◆ Open BATTERY breaker;

◆ Switch OFF the MAINS breaker,

◆ Switch OFF OUTPUT breaker;

At this time the bypass source will supply to the load through the MAINTENANCE breaker.

Switch to normal operation (from mechanical bypass)

CAUTION!
Never attempt to switch the UPS back to normal operation until you
have verified that there are no internal UPS faults

15

Downloaded from www.Manualslib.com manuals search engine

 ◆ Switch ON the output breaker of the module.

◆ Switch ON the input breaker.

The UPS powers from the static bypass instead of the maintenance bypass, then
the bypass LED will light up.

◆ Switch OFF the maintenance bypass breaker, then the output is supplied by the
static bypass of the UPS.

◆ Put on the maintenance switch cover.

The rectifier will operate normally after 30 seconds. If the inverter works normally,
the system will be transferred from bypass mode to normal mode.

4.2.4 Black(Cold) start procedure

CAUTION!

Follow these procedures when the input AC Utility Failure, but

battery is normal
◆ Turn on the battery switch.
The battery will feed the Auxiliary power board.
◆ Turn on the Output switch.
◆ Switch ON the power breaker (power will feed to auxiliary power board).

◆ Trigger the cold start button as the position 5 of the below drawing.

When battery normal, rectifier starts operation, 30s later, inverter starts and
operates and battery LED on
CAUTION!

Please press the close start button after 30 seconds until closing
the battery switch.

16

Downloaded from www.Manualslib.com manuals search engine

 4.2.5 Shut down procedure

CAUTION!
This procedure should be followed to completely shut down the
UPS and the LOAD. After all power switches, isolators and circuit
breakers are opened, there will be no output.
◆ Open the BATTERY breaker；

◆ Open the UPS door to easily access to the main power switch；

◆ Switch OFF the input breaker.

◆ Open the OUTPUT power switch. The UPS shuts down；

◆ To completely isolate the UPS from AC Mains, all input switches of Utility shall
be completely off, which includes the ones for rectifier and bypass.

◆ The primary input distribution panel, which is often located far away from the
UPS area, so a label should be posted to advise service personnel that the
UPS circuit is under maintenance。

WARNING!

Wait for about 5 minutes for the internal D.C. bus bar
capacitors to be completely discharged.

4.2.6 Parallel setting

◆Connect the UPS with computer. Power on the UPS.

◆ Open Muser4000 software, after connecting with the UPS successfully, click
“System”->“User Set”

17

Downloaded from www.Manualslib.com manuals search engine

 ◆Click ‘Set” at “User Set” window;

◆At the window of “Data Set”, click “Work Mode”,, choose “Parallel” for the value, then click
“Set” as shown in below picture. If the UPS sounds a “beep”, that means the setting is correct.

◆At the window of “Data Set”, click “Ups ID”, write a value for the parallel UPS ID at the right
side, such as “1”, then click “Set” as shown in below picture. If the UPS sounds a “beep”, that

18

Downloaded from www.Manualslib.com manuals search engine

 means the setting is correct.

CAUTION！
After changing the parallel system ID, the connection between
Muser4000 and equipment might be interrupted. If it occurs, please
re-connect in accordance with the instruction described before.
CAUTION！
Parallel cable cannot be connected when setting the parallel parameters.
◆After setting the UPSes needed to be paralleled, power off all the UPSes. Connect all the
UPSes according to “parallel cable installation”, and then power on the UPSes.

4.3 The LCD Display

Overview of the operating panel of the UPS

(1)LED indicator (2)LCD display (3)Scroll button:enter to next item (4)Off button (5)On button

19

Downloaded from www.Manualslib.com manuals search engine

 Introduction

CAUTION!
The display provides more functions than those
described in this manual.

There are 17 interfaces available in the LCD display:

Item Interface Description Content Displayed

01 CODE Operational status and mode
02 Input A(Input L1) Voltage & Frequency
03 Input B(Input L2) Voltage & Frequency
04 Input C(Input L3) Voltage & Frequency
05 Bat. + Voltage & Current
06 Bat. - Voltage & Current
07 Backup time Capacity&Time
08 Output A(Output L1) Voltage&Frequency
09 Output B(Output L2) Voltage&Frequency
10 Output C(Output L3) Voltage&Frequency
11 Load A Load
12 Load B Load
13 Load C Load
14 Total Load Load
15 Temperature battery temperature(need to connect batter
sensor,Internal temperature and ambient
temperature
16 Version of rectifier software, version of inverter
Software version & model
software, model
17 CODE Alarm Code(Warming Message)
1) When the UPS is connecting with the Utility or Battery at cold start mode, it shows as drawing
below:

Operational Status and mode(When the UPS at single mode, it shows “NOR” or “ECO”, but If the
UPS at parallel mode, it shows “PAL” instead.)

2) Press “scroll” button, the UPS goes to next page as shown below.

20

Downloaded from www.Manualslib.com manuals search engine

 2.Phase A(L1) Input/Frequency 3. Phase B(L2) Input/Frequency

4. Phase C(L3) Input/Frequenc 5. Bat +(Positive)

6. Bat –(Negative) 7. Backup time

21

Downloaded from www.Manualslib.com manuals search engine

 8. Phase A(L1) Output Voltage/Frequency 9. Phase B(L2) Output Voltage/Frequency

10.Phase C(L3) Output Voltage/Frequency 11. Phase A(L1) Load Capacity

12. Phase B(L2) Load Capacity 13. Phase C(L3) Load Capacity

22

Downloaded from www.Manualslib.com manuals search engine

 14.Total Load Capacity 15. Temperature(battery/Internal and ambient temperature)

16. Software version & model 17.Alarm Code

If has battery charging, above 2-13 interface windows will also display the charging status at
the same time as below:

Charging
Status
Boost Floating
3) Pressing “scroll” button, you may circulate all messages from the first one to the last one then
returns back to the first one and vice versa.
4) All alarm codes are present when abnormal behavior(s) occur(s).
23

Downloaded from www.Manualslib.com manuals search engine

 4.4 Parameters setting
The setting fuction is controled by 3 buttons (Enter ,Off ▲, On ▼): Enter ---goes into the
setting page and value adjustment; Off ▲ & On ▼---for choosing different pages.
After the UPS turn ON, press buttons  & ▲ for 2seconds and then goes into the setting
interface page.
Note: Figure at left corner is the page number of the setting pages.
4.4.1 Mode setting

Mode setting (Note: Inside the broken-line is the flashing part.)

After entering the setting menu, it’s mode setting defaulted, and the mode setting line flashing
as in above picture. ①use button Enter to choose different mode. There are 3 different modes for
setting: ECO, PAL, NOR. ②press▲ or ▼ to exit the mode setting (save the mode setting), and goes
to output voltage setting or parallel redundancy quantity setting.
4.4.2 Output voltage setting

Output voltage setting (Note: Inside the broken-line is the flashing part.)
When under the mode setting press On▼ or when under frequency setting press Off▲, it
goes to the output voltage setting. The output voltage line flashes as in above picture. ①use button
Enter to choose the different output voltage. There are 3 different voltages---220, 230, 240. ②
press▲ or ▼ to exit the output voltage setting (save the output voltage setting) and goes to mode
setting or frequency setting.
CAUTION!

When powered by inverter, it is necessary to turn off the inverter

before setting voltage and frequency level.

24

Downloaded from www.Manualslib.com manuals search engine

 4.4.3 Frequency setting

Frequency setting (Note: Inside the broken-line is the flashing part.)

When under the output voltage setting press On▼ or when under battery capacity setting press
Off▲, it goes to the frequency setting. The frequency line flashes as in above picture. ①use button
Enter to choose the different frequency. There are 2 different frequency---50,60HZ. ②press▲ or ▼
to exit the frequency setting (save the frequency setting) and goes to output voltage setting or battery
capacity setting.
CAUTION!

When powered by inverter, it is necessary to turn off the inverter

before setting voltage and frequency level.

4.4.4 Battery capacity setting

Battery capacity setting (Note: Inside the broken-line is the flashing part.)

When under the frequency setting press On▼ or when under battery quantity setting press
Off▲, it goes to the battery capacity setting. The battery capacity line flashes as in above picture. ①
use button Enter to choose the different battery capacity. Battery capacity range is 1-200Ah. (Note:
long-press of Enter can adjustment battery capacity quickly.) ②press▲ or ▼ to exit the battery
capacity setting (save the capacity setting) and goes to frequency setting or battery quantity setting.

25

Downloaded from www.Manualslib.com manuals search engine

 4.4.5 Battery quantity setting

Battery quantity setting (Note: Inside the broken-line is the flashing part.)

When under the battery capacity setting press On▼ or when under bypass voltage upper limit
setting press Off▲, it goes to the battery quantity setting. The battery quantity line flashes as in above
picture. ①use button Enter to choose the different battery quantity. Battery quantity range is
32,34,36,38,40. ②press▲ or ▼ to exit the battery quantity setting (save the battery quantity setting)
and goes to battery capacity setting or bypass voltage upper limit setting.

4.4.6 Bypass voltage upper limit setting

Bypass voltage upper limit setting (Note: Inside the broken-line is the flashing part.)

When under the battery quantity setting press On▼ or when under bypass voltage lower
setting press Off▲, it goes to the bypass upper limit setting. The bypass upper limit line flashes as in
above picture. ①use button Enter to set the different bypass voltage upper limit. The bypass
voltage upper limit range is 5%,10%,15%,25%(25% only for 220V output). ②press▲ or ▼ to exit the
bypass voltage upper limit setting (save the bypass voltage upper limit setting) and goes to battery
quantity setting or bypass voltage lower limit setting.

26

Downloaded from www.Manualslib.com manuals search engine

 4.4.7 Bypass voltage lower limit setting

Bypass voltage lower limit setting (Note: Inside the broken-line is the flashing part.)

When under the bypass voltage upper limit setting press On▼ or when under parallel ID setting
press Off▲, it goes to the bypass lower limit setting. The bypass lower limit line flashes as in above
picture. (“-” for negative, positive does not have any symbol.) ①use button Enter to set the different
bypass voltage lower limit. The bypass voltage lower limit range is 20%,30%,45%. ②press▲ or ▼ to
exit the bypass voltage lower limit setting (save the bypass voltage lower limit setting) and goes to
bypass upper limit setting or parallel ID setting.

4.4.8 Buzzer Mute Setting

Buzzer Settings (note: red dashed box is the scintillation part

Press key ON under bypass volt-lo setting or press key OFF into buzzer setting under Parallel
operation ID setting. The scintillation of setting state shows as Figure 14 (Note: ON shows MUTE,
OFF shows NO MUTE).①press button Enter  for Mute Cycle Settings, mute choice has On and Off.
②press button ON or OFF exits mute Setting (save mute setting state) and change to bypass volt-lo
setting or parallel operation ID Settings.

27

Downloaded from www.Manualslib.com manuals search engine

 4.4.9 Parallel ID setting

Parallel ID setting (Note: Inside the broken-line is the flashing part.)

When under the bypass voltage lower limit setting press On▼ or when under parallel quantity
setting press Off▲, it goes to the parallel ID setting. The parallel ID flashes as in above picture. ①
use button Enter to set the different parallel ID. The parallel ID range is 1~4. ②press▲ or ▼ to exit
the parallel ID setting (save the parallel ID setting) and goes to bypass lower limit setting or parallel
quantity setting.

CAUTION！
Parallel cable cannot be connected when setting the parallel parameters.

4.4.10 Parallel quantity setting

Parallel quantity setting (Note: Inside the broken-line is the flashing part.)

When under the parallel ID setting press On▼ or when under parallel redundancy quantity
setting press Off▲, it goes to the parallel quantity setting. The parallel quantity flashes as in above
picture. ①use button Enter to set the parallel quantity. The parallel quantity range is 2~4. ②
press▲ or ▼ to exit the parallel quantity setting (save the parallel quantity setting) and goes to
parallel ID setting or parallel redundancy quantity setting.

28

Downloaded from www.Manualslib.com manuals search engine

 4.4.11 Parallel redundancy quantity setting

Parallel redundancy quantity setting (Note: Inside the broken-line is the flashing part.)

When under the parallel quantity setting press On▼, it goes to the parallel redundancy quantity
setting. The parallel redundancy quantity flashes as in above picture. ①use button Enter to set the
parallel redundancy quantity. The parallel redundancy quantity range is 0~3. ②press▲ to go to
parallel quantity setting, or ▼ to exit the mode setting. Then UPS LCD panel setting is accomplished.

4.5 Display Messages/Troubleshooting

This section lists the event and alarm messages that the UPS might display. The messages are
listed in alphabetical order. This section is listed with each alarm message to help you troubleshoot
problems .

Display messages

Operational Status and Mode(s)

Code Information LED
(ST) stand for Fault Bypass Battery Inverter
1 Initialized EXTINGUISH EXTINGUISH EXTINGUISH EXTINGUISH
2 Standby Mode EXTINGUISH EXTINGUISH X EXTINGUISH
3 No Output EXTINGUISH EXTINGUISH X EXTINGUISH
4 Bypass Mode EXTINGUISH LIGHT X EXTINGUISH
5 Utility Mode EXTINGUISH EXTINGUISH X LIGHT
6 Battery Mode EXTINGUISH EXTINGUISH LIGHT EXTINGUISH
Battery
7 EXTINGUISH EXTINGUISH LIGHT EXTINGUISH
Self-diagnostics
Inverter is
8
starting up
EXTINGUISH X X EXTINGUISH
9 ECO Mode EXTINGUISH X X X
10 EPO Mode LIGHT EXTINGUISH X EXTINGUISH
Maintenance
11 EXTINGUISH EXTINGUISH EXTINGUISH EXTINGUISH
Bypass Mode
12 Fault Mode LIGHT X X X

CAUTION： "X" means it is determined by other conditions

29

Downloaded from www.Manualslib.com manuals search engine

 Alarm Information
Fault code
UPS Alarm Warning Buzzer LED
(Err)
1 Rectifier Fault Beep continuously Fault LED lit
Inverter fault(Including Inverter
2 Beep continuously Fault LED lit
bridge is shorted)
3 Inverter Thyristor short Beep continuously Fault LED lit
4 Inverter Thyristor broken Beep continuously Fault LED lit
5 Bypass Thyristor short Beep continuously Fault LED lit
6 Bypass Thyristor broken Beep continuously Fault LED lit
7 Fuse broken Beep continuously Fault LED lit
8 Parallel relay fault Beep continuously Fault LED lit
9 Fan fault Beep continuously Fault LED lit
10 Reserve Beep continuously Fault LED lit
11 Auxiliary power fault Beep continuously Fault LED lit
12 Initializtion fault Beep continuously Fault LED lit
13 P-Battery Charger fault Beep continuously Fault LED lit
14 N-Battery Charger fault Beep continuously Fault LED lit
15 DC Bus over voltage Beep continuously Fault LED lit
16 DC Bus below voltage Beep continuously Fault LED lit
17 DC bus unbalance Beep continuously Fault LED lit
18 Soft start failed Beep continuously Fault LED lit
19 Rectifier Over Temperature Twice per second Fault LED lit
20 Inverter Over temperature Twice per second Fault LED lit
21 Reserve Twice per second Fault LED lit
22 Battery reverse Twice per second Fault LED lit
23 Cable connection error Twice per second Fault LED lit
24 CAN comm. Fault Twice per second Fault LED lit
25 Parallel load sharing fault Twice per second Fault LED lit
26 Battery over voltage Once per second Fault LED blinking
27 Mains Site Wiring Fault Once per second Fault LED blinking
28 Bypass Site Wiring Fault Once per second Fault LED blinking
29 Output Short-circuit Once per second Fault LED blinking
30 Rectifier over current Once per second Fault LED blinking
31 Bypass over current Once per second BPS LED blinking
INV or BPS LED
32 Overload Once per second
blinking
33 No battery Once per second Battery LED blinking
34 Battery under voltage Once per second Battery LED blinking
35 Battery low pre-warning Once per second Battery LED blinking
36 Internal Communication Error Once per 2 seconds Fault LED blinking
37 DC component over limit. Once per 2 seconds INV LED blinking
38 Parallel Overload Once per 2 seconds INV LED blinking
39 Mains volt. Abnormal Once per 2 seconds Battery LED lit
40 Mains freq. abnormal Once per 2 seconds Battery LED lit
41 Bypass Not Available BPS LED blinking
42 Bypass unable to trace BPS LED blinking
43 Inverter on invalid
44 Reserve
45 inverter not on
30

Downloaded from www.Manualslib.com manuals search engine

 4.6 Options
SNMP card: internal SNMP / external SNMP optional
◆ Loosen the 2 torque screws (on each side of the card).
◆ Carefully pull out the card. Reverse the procedure for re-installation
The slot called SNMP supports the MEGAtec protocol. We advise that NetAgent II-3 port is
also a tool to remotely monitor and manage any UPS system

NetAgent II-3Ports supports the Modem Dial-in(PPP) function to enable the remote control
via the internet when the network is unavailable .

In addition to the features of a standard NetAgent Mini, NetAgent II has the option to add
NetFeeler Lite to detect temperature, humidity, smoke and security sensors. Thus, making
NetAgent II a versatile management tool. NetAgent II also supports multiple languages and is
setup for web-based auto language detection .

Typical topology of the UPS Network Management

Relay card

The card is used for providing the interface for UPS peripheral monitoring. The contact
signals can reflect UPS running status. The card is connected to peripheral monitoring devices
via DB9 female to facilitate the effective monitoring of the real-time status of UPS and timely
feedback the status to monitor when abnormal situation occurs (such as UJPS failure, mains
interruption, UPS bypass and ect.). It is installed in the intelligent slot of the UPS.

The relay card includes 6 output ports and one input port. Please refer to the following table
for detail.

DB9 interface: Connect to upper control terminal. The definition of the pins is defined as
below:

31

Downloaded from www.Manualslib.com manuals search engine

 32

Downloaded from www.Manualslib.com manuals search engine

 Appendix 1 Specifications
Model 10KVA(S/H) 15KVA(S/H) 20KVA(S/H)
10KVA 15KVA 20KVA
Capacity
9KW 13.5KW 18KW
Phase 3 Phase 4 Wires and Ground
Rated Voltage 380/400/415Vac
Voltage Range 208~478Vac
Frequency Range 45-55Hz at 50Hz/54-66Hz at 60Hz (auto sensing)
Power Factor ≥0.99
Current THDi ≤3%(100% nonlinear load)
Input
Max.voltage: 220Vac: +25%(optional +5%,+10%,+15% )
230Vac: +20%(optional +10%,+15% )
Bypass Voltage 240Vac: +15%(optional +10% )
Range
Min. voltage: -45% (optional -20%、-30%)
Frequency protection range: ±10%
Generator Input Support
Phase 3 Phase 4 Wires and Ground
Rated Voltage 380/400/415Vac
Power Factor 0.9
Voltage Regulation ±1%
Utility ±1%、±2%、±4%、±5%、±10% of the rated
Output Mode frequency(optional)
Frequency
Battery
(50/60±0.2%)Hz
Mode
Crest Factor 3:1
≤2% with linear load
THD
≤5% with non linear load
Efficiency ≥93.5% at normal mode ≥94.5% at normal mode
Standard unit: ±120Vdc
Standard unit: ±120Vdc
(2x20pcs 12V9AH);
(20pcs 12V9AH);
Long run unit Optional
Voltage Long run unit :
Voltage:
±96V/±108V/±120Vdc
±96V/±108V/±120Vdc
(16/18/20pcs optional)
(16/18/20pcs optional)
Battery
Charge Current(A)
(charge current can be Standard unit: 1.35A Standard unit: 2.7A Long
set according to Long run unit: Max.current run unit: Max.current
battery capacity 10A 10A
installed)

Transfer Time Utility to Battery : 0ms; Utility to bypass: 0ms

AC Load≤110%: last 60min，≤125%: last 10min，≤150%: last
Protection
Mode 1min，≥150% change to bypass immediately。
Bat. Load≤110%: last 10min，≤125%: last 1min，≤150%: last 5S，
Overload
Mode ≥150% shut down UPS immediately。
Bypass
Breaker 20A Breaker 32A Breaker 40A
Mode

33

Downloaded from www.Manualslib.com manuals search engine

 Short Circuit Hold Whole System
Line Mode: Switch to Bypass; Backup Mode: Shut down
Overheat
UPS immediately
Battery Low Alarm and Switch off
Self-diagnostics Upon Power On and Software Control
EPO(optional) Shut down UPS immediately
Battery Advanced Battery Management
Noise Suppression Complies with EN62040-2
Alarms Audible & Visual Line Failure, Battery Low, Overload, System Fault
Line Mode, Bypass Mode, Battery Low, Battery Bad,
Status LED & LCD
Overload & UPS Fault
Display Input Voltage, Input Frequency, Output Voltage, Output
Reading On the LCD Frequency, Load Percentage, Battery Voltage & Inner
Temperature
USB, RS485, Parallel (optional), Coupler dry contact,
Comunication Interface
Intelligent slot, SNMP card (optional), Relay card (optional)
Operating 0℃～40℃
Temperature
Environment Storage Temperature -25℃～55℃
Humidity 0～95% non condensing
Altitude < 1500m.When>1500m,lower the rated power for use
Unit
828x250x868
Other Dimensions(D×W×H )
Weight (Kg) 95/42 146/44 147/45
Safety Conformance CE,EN/IEC 62040-2,EN/IEC 62040-1-1

Appendix 2 Problems and Solution

In case the UPS can not work normally, it might be wrong in installation, wiring or operation.
Please check these aspects first. If all these aspects are checked without any problem, please
consult with local agent right away and provide below informations.
（1） Product model name and serial number.
（2） Try to describe the fault with more details, such as LCD display info, LED lights status,
etc.
Read the user manual carefully, it can help a lot for using this UPS in the right way. Some FAQ
(frequently asked questions) may help you to troubleshoot your problem easily.
No. Problem Possible reason Solution
Input power supply is
measure if the UPS input
not connected;
Utility is connected but voltage/frequency are within the
Input voltage low;
the UPS can not be window.
1 The input swith of the
powered ON. Check if all modules input are
module is not switched
switched on
on .
The input breakers of
Utility normal but Utiltiy
the Modules are not Switch on the input breaker;
LED does not light on,
2 switched on; Make sure the input cable is well
and the UPS operates
input cable is not well connected.
at battery mode
connected

34

Downloaded from www.Manualslib.com manuals search engine

 The UPS does not Output cable does not
Make sure the output cable is well
indicate any failure, but well connected;
connected;
3 output do not have Output breaker do not
Switch on the output breaker.
voltage switch on
If the UPS operates at battery
Utility voltage exceeds mode, please pay attention to the
4 Utility LED is flashing
UPS input range. remaining backup time needed for
your system.
Switch on the battery breaker. If
Battery breaker does not
batteries are damaged, need to
switch on, or batteries
Battery LED is flashing replace whole group batteries,
are damaged, or battery
but Connect the battery cables
5 is reversely connected.
no charge voltage and correctly;
battery number and
current Go to LCD setting of the battery
capacity are not set
number and capacity, set the
correctly.
correct data.
Buzzer beeps every 0.5
seconds and LCD
Overload remove some load
6 display “output
overload”
Buzzer long beeps, The UPS output is in
Make sure the load is not in short
7 LCD display “29”fault short circuit
circuit, then restart the UPS.
code
The UPS is set to ECO Set the UPS working mode to
The UPS only works on mode, or the transfer Single Module type(non-parallel) or
8
bypass mode times to bypass mode to reset the times of transferring to
are limited. bypass or re-start the UPS
Battery switch is not
properly closed；
Battery fuse is not Close the battery switch；
open；
Change the fuse；
Or Battery low；
9 Can not Black start Battery quantity set Recharge the battery；
wrong; Power ON the UPS with AC to set
Power breaker in the the battery quantity &quantity;
rear panel not switch Switch on the power breaker.
ON.
Buzzer beeps
continuously and LCD Consult with your local agent for
10 UPS is out of order
indicates 1,3,5,9,15, etc repair
fault codes

35

Downloaded from www.Manualslib.com manuals search engine

 Appendix 3 USB communication port definition
Definition of port：

Connection between PC USB port and UPS USB port.

PC USB port UPS USB port Description

Pin 1 Pin 1
PC : +5V
Pin 2 Pin 2 PC : DPLUS signal

Pin 3 Pin 3 PC :DMINUS signal

Pin 4 Pin 4 Signal ground

Available function of USB

◆ Monitor UPS power status。

◆ Monitor UPS alarm info。

◆ Monitor UPS running parameters。

◆ Timing off/on setting。

Communication data format

Baud rate ---------- 9600bps

Byte length ---------- 8bit

End bit ---------- 1bit

Parity check ---------non

CAUTION！

USB & RS485 ports cannot be used at the same time.

36

Downloaded from www.Manualslib.com manuals search engine

 Appendix 4 RS485 communication port definition

Definition of port：

Connection between the Device’s RS485 port and UPS RS485 port.

device（RJ45) UPS（RJ45） Description

Pin 1/5 Pin 1/5 485+ “A“

Pin 2/4 Pin 2/4 485 -“B”

Available function of RS485

◆ Monitor UPS power status。

◆ Monitor UPS alarm info。

◆ Monitor UPS running parameters。

◆ Timing off/on setting。

CAUTION！

USB & RS485 ports cannot be used at the same time.

37

Downloaded from www.Manualslib.com manuals search engine

 Appendix 5 BAT_T communication port definition

Definition of port：

Temperature sentor’s RS485 port and UPS’s RS485 port.

Temperature sentor（RJ45) UPS2 BAT_T（RJ45） Description

Pin 1/5 Pin 1/5 TX

Pin 2/4 Pin 2/4 RX

Pin 7 Pin 7 12V

Pin 8 Pin 8 GND

Available function of BAT_T

◆Battery environment temperature monitoring.

◆Charging voltage modulation depending on batteries’ temperature

38

Downloaded from www.Manualslib.com manuals search engine

 Appendix 6 Drycontact port communication port
definition
Definition of Male port：

Instruction:

UPS（DB9） Instruction
Pin1 UPS Battery Low

Pin2 AC Power Failure

Pin3 Turn off UPS

Pin4 Common GND

Function description:

◆ Monitor UPS status;

◆ Monitor UPS battery status;

◆ Shutdown UPS.

39

Downloaded from www.Manualslib.com manuals search engine

 Appendix 7 REPO instruction

Definition of port：
Connection diagram：

Connection between the button and UPS REPO port.

Button UPS REPO Description

Pin 1 Pin 1 EPO

Pin 2 Pin 2 GND

◆A remote emergency stop switch (Dry contact signal and “normally open” - not provided) can be
installed in a remote location and connection through simple wires to the REPO connector.

◆The remote switch can be connected to several UPS’s in a parallel architecture allowing the user to
stops all units at once.

40

Downloaded from www.Manualslib.com manuals search engine