1.

The combined output of individuals working together exceeds their individual output refers to
which of the organisation’s advantages?
A. Knowledge sharing
B. Time saving
C. Synergy effect
D. Expertise pooling
3. Which of the following group is most likely to put a company under pressure to improve its
return on investment (ROI)?
A. Shareholders and Customers
B. Shareholders and Suppliers
C. Shareholders and Employees
D. Shareholders and Banks
4. Identify the core principles of a business refers to which ( hợp thành) component of the mission?
A. Strategy( what we do , how can we do it)
B. Purposes ( benefit)
C. Policies (behave)
D. Values
5. The followings are examples of not-for-profit organizations except:
A. Local authorities
B. Hospitals
C. Trade unions
D. A multinational food producer
6. Golden Wheel is a car manufacturer. The company’s put shareholder’s value at the highest
position in business hierarchy. Identify which of the following is the most likely to be Golden
Wheel primary business objective?
A. To double the annual net income in the next 10 years
B. To introduce an average of two new products each year for the next 5 years
C. To increase the market share price by 150% within the next 5 years
D. To …. leader in the next 10 years
7. Four main tasks of the management process are:
A. Formulating, implementing, controlling, and leading
B. Planning, organizing, controlling, and leading
C. Formulating, organizing, putting, and leading
D. Planning, implementing, putting, and leading
8. Nowadays, to survive in an environment which requires a high degree of control and is highly-
competitive, management should apply the principles of:
A. Both the rational goal and internal process model
B. The rational goal models ( mô hình mục tiêu hợp lí) ( nêu lí do phải làm )
C. Neither the rational goal nor internal process model
D. The internal process models ( how the bussiness doing things, not why)
9. The culture matrix of Robert E Quinn is based on:
A. The combination between flexibility-control and in-outward looking
B. The combination between business flexibility and looking
C. The combination between business flexibility and control
D. The combination between inward and outward looking
10. What is the major difference between management in a business and in a public sector
organization?
A. A business management makes a set of objectives while management of a public
sector organization does not
 B. A public sector organization requires someone to monitor progress and results of an
organization while a business does not
C. A business management acts on behalf of owners while a public sector organization
acts on behalf of the government ( cty thay mặt chủ sở hữu, tổ chức công cộng thì
thay mặt chính phủ)
D. A business management integrates corporate values, ethics, and operating principles
into management while a public sector organization does not
11. Managers who are responsible for ensuring direct operational staff do what is required are:
A. First line managers ( quản lí nhân viên )
B. Senior managers
C. Middle managers ( đứng đầu các phòng ban, quản lí kết quả sản xuất kinh doanh của
cấp dưới)
D. Top managers ( điều hành toàn bộ dn)
12. When a manager has a right to rotate the staff or give the promotion, he or she exhibits which
kind of power?
A. Referent power
B. Position power
C. Expert power
D. Negative power
- POWER : coercive, reward, legitimate, expert, reference, negative
13. What is the correct descending order of authority in the management hierarchy?
A. Top managers, First line managers, Middle managers, Direct operational staff
B. Top managers, First line managers, Direct operational staff, Middle managers
C. Top managers, Middle managers, First line managers, Direct operational staff
D. Top managers, Middle managers, Direct operational staff, First line managers
Chưa hiểu 14. James Bath is the manager in the accounting department of his company. He has a
master degree in accounting, and 10 staff reporting to him. What types of power can James exert
as a manager in order to make sure a project is completed on time?
A. Expert power, reward power, and negative power
B. Expert power, resource power, and negative power
C. Expert power, position power, and resource power
D. Expert power, referent power, and reward power
15. When a staff manager lacks responsibility for the success of their ideas, which of the following is
the best solution?
A. They should be punished or responsible in case of failure
B. They should communicate regularly with the line manager
C. They should be allowed to use functional authority through procedure and policies
D. They should be involved in implementing their suggestions and share accountability
for outcomes ( tham gia vào việc thực hiện các đề xuất của họ và chia sẻ trách nhiệm
giải trình về kết quả )
16. Lorenzo is the production manager. He defines what processes, technology and labor are required
to complete the production targets, allocates resources to each factory, coordinates ( điều phối)
the work. Lorenzo exhibits which task in the management process?
A. Controlling ( review plan and control action)
B. Leading ( means generating effort commitment in a team)
C. Organizing ( involves identifying process , technology and people that are
required and then allocating and co-ordinating the work)
D. Planning ( involves setting details objectives and targets in the light of overall
objective , forecast and resource)
17. Who takes care overall direction and performance of the business?
 A. Middle managers
B. Top managers
C. First line managers
D. Senior managers
18. The culture of a new business unit working with fast changing technology should be
characterized as:
A. Adaptable ( thích nghi)
B. Motivate
C. Stable
D. Belonging
19. Standardization of outputs in coordinating mechanism refers to:
A. Requiring workers to have particular skills or qualifications
B. Specification of results such as the setting of targets
C. Requiring workers to have particular skills or qualifications
D. Laying down standard operating procedures
20. According to Henry Mintzberg, the six building blocks of an organization are integrated by
means of co-ordinating mechanisms. These co-ordinating mechanisms include which of the
following?
A. Direct supervision
B. Delegation
C. Discipline
D. Unity of command
21. Which of the following is correct about the centralization?
A. Authority to make decisions is passed down to lower levels of hierarchy
B. Improve motivation of more junior managers
C. Upper levels retain authority to make decisions
D. Increased delegation and autonomy at lower level of the business
22. Which of the following is characteristic of a limited company?
A. The company is not allowed to issue securities to raise funds
B. A separate legal identity
C. Financial statements are able to be kept privately
D. There is no perpetual succession
23. In a simple, static and diverse environment, typical structure of an organization would be:
A. Entrepreneurial
B. Functional
C. Matrix
D. Divisional
24. In terms of structure, Platlet company is a wide, flat organization. Which of the following
characteristics is the company most likely to exhibit?
A. Higher administration and overhead costs
B. A little need to delegate
C. Large spans of control
D. Many opportunities for promotion
25. Which of the following is NOT a characteristic of limited liability companies?
A. Perpetual succession
B. The company’s obligation is unlimited
C. Separate legal personality
D. Regulation under the Companies Act
26. ‘Perpetual succession’, a feature of a limited company, refers to which of the following?
A. Separation between control and management
 B. The company is legally distinct from its owners
C. The right to receive dividends of shareholders
D. Share transfer without any effect on the company when a shareholder dies
27. Which of the following is NOT correct when talking about the decentralized organization?
A. Upper levels retain authority to make decisions
B. Authority to make decisions is passed down to lower levels of hierarchy
C. Avoids overburdening of top managers in terms of workload and stress
D. Increased delegation and autonomy at lower level of the business
28. Which of the following is Henry Mintzberg’s building blocks of an organization?
A. Scalar chain
B. Functional division
C. Support staff
D. Supervision
29. Which of the following statements about sole tradership is correct?
A. The business may issue securities to raise funds
B. The business has perpetual succession
C. The owner has limited liability for unpaid business debts
D. The business may borrow money against a fixed charge on the sole trader’s assets
30. Which of the following would be a typical advantage of a divisional structure?
A. Clear responsibility for different products
B. Rapid decision making
C. Improved goal congruence
D. Improved control
31. What are the primary objectives of profit-oriented organizations?
A. Maximization of wealth
B. Outputs of goods/services
C. Minimize costs
D. Provision of goods/services
32. Which of the following statement best describes the Natural Capital?
A. Natural capital refers to any resources which provide energy and materials for human
life
B. Natural capital means food, air, water, and land, which are perquisite for the human
survival
C. Natural capital includes everything that the planet provides humans and organizations
for living
D. Natural capital capital is non-renewable resources, which require humans to deploy
effectively and efficiently
33. Thomas is the marketing department manager in a multinational tourism company. There are 20
staff under his management. He generates strong feeling of loyalty and commitment among the
people that currently work for him. They know he has high competencies. Which kind of power
does Thomas NOT exhibit?
A. Expert power
B. Legitimate power
C. Personal power
D. Coercive power
34. A rational goal culture is best described as:
A. The business is structured and controlled to deal effectively with the outside
environments
B. Goals are known and unchanged; methods and procedures are defined
C. The business must be highly flexible and open to new ideas
 D. The business aims to its existence and well-being of staff
35. Braxton is a finance department manager of Green Meal plc. Which types of authority does
Braxton exert to manage effectively?
A. Staff authority
B. Line authority
C. Project authority
D. Functional authority
37. Putting the management process into action means:
A. Managers perform four main tasks sequentially to achieve business objectives
B. Managers can exert the leadership to direct and control business performance
C. Managers can deal with any unexpected things in reality
D. Managers can take resources and create the required outputs
38. Modern management theorists emphasize two core values, including:
A. Specification and Stability
B. Specification and Flexibility
C. Multi-skilling and Stability
D. Multi-skilling and Flexibility
39. Which of the following elements is NOT referred in six ‘building blocks’ of Henry Mintzberg?
A. Operating core
B. Technostructure
C. Support staff
D. Procurement
40. A government agency which process driving license applications is an example of:
A. Decentralization
B. Bureaucracies
C. Standardization
D. Organic organization
41. A sole tradership is an organizational structure by which:
A. A single proprietor owns the business, taking all the risks, and enjoying all the
rewards of the business
B. The owners have limited liability for the unpaid debts
C. The existence depends on the relationship among partners
D. Two or more people agree to conduct a business with a view of profit
42. Which of the following business structures necessarily has a legal identify seperating from that of
its owners?
A. A limited company
B. A general partnership
C. A strategic alliance
D. A sole tradership
43. In terms of its organizational structure, Daventry company is a flat business. This characteristic
gives ….. advantage to the managers of the company?
A. Larger spans of control
B. Greater opportunity to delegate
C. Facilitation of management training
D. Participative decision making
44. According to Henry Mintzberg, how many key roles that a manager actually does?
A. Three main roles
B. Four main roles
C. Six main roles
D. Five main roles
45. Duncan is the manager in Brick plc. He is responsible to solve the unexpected things arisen and
deal with disturbances such as awkward clients or media crisis. According to Henry Mintberg,
this forms part of Duncan’s:
A. Decisional role
B. Informational role
C. Disseminator role
D. Interpersonal role
46. Manuel is performing a detailed strategic analysis for Smertin plc. He is working on the internal
analysis. Which of the following strategic management techniques will Manuel least likely use in
undertaking his analysis?
A. Value chain
B. PESTEL analysis
C. Supply chain
D. Product life cycle
47. The chief executive of Darley plc is considering serveral strategic options for the company. The
Johnson and Scholes criteria against which these can be judged are:
A. Economy, effectiveness and efficiency
B. Economy, expectation and efficiency
C. Acceptability, congruence and feasibility
D. Acceptability, suitability and feasibility
48. SWOT analysis refers to the analysis of the organization’s …
A. Skills, Weakness, Opportunities, Threats
B. Strength, Workload, Opportunities, Threats
C. Strength, Weakness, Opportunities, Threats
D. Strength, Weakness, Opportunities, Thrusts
49. Abraham works as consultant for Boots plc’s strategy project. He needs to undertake an external
analysis of the company as a part of planning review. Which of following techniques can be
applied to do this task?
A. Porter’s five forces analysis
B. The BCG Matrix
C. Ansoff’s Matrix
D. Resource audit
50. Sales promotion cutting and reduced marketing expenditures are typical strategies in which stage
of product life cycle?
A. Introduction
B. Growth
C. Maturity
D. Decline
51. William, strategic analyst of Castelton Plc recently conducted a company’s product lines analysis
by applying the BCG matrix for a project of product development. For one particular product,
code A342, the model indicated that a ‘build’ strategy should be adopted.
Which of the following did the BCG matrix classify the A342?
A. Dog
B. Star
C. Question mark
D. Cash cow
52. Three levels of strategy from top to down are:
A. Business, Corporate, Functional
B. Business, Corporate, Operational
C. Corporate, Business, Functional
 D. Corporate, Operational, Business
53. In general, who will determine the corporate strategy?
A. A board of a company
B. First line managers
C. Operational managers
D. Head of department
54. The right order of four key stages in a formal approach to strategic planning are:
A. Analysis, implementation, choice, review and control
B. Analysis, choice, implementation, review and control
C. Choice, analysis, implementation, review and control
D. Choice, implementation, analysis, review and control
55. The sequential steps to determine the relevant strategy are:
A. Strategic options generation, Strategic options evaluation, Strategy selection
B. Strategic options generation, Strategy selection, Strategic options evaluation
C. Strategy selection, Strategic options generation, Strategic options evaluation
D. Strategy selection, Strategic options evaluation, Strategic options generation
56. Michael is a manager at a large car manufacturing factory. He is responsible for a team of car
production workers who fit seats into the new vehicles. He sets the team clear targets for seat
installations each day, based on the goals handed down to him by the directors. He monitors
performance closely to ensure targets are met. It is clear that, in terms of Henry Mintzberg’s
building blocks, Michael is part of the organization’s:
A. Middle line
B. Strategic apex
C. Technostructure
D. Operating core
57. NFR is a company which has recently changed its organizational structure. It believes that its
new structure has a number of major benefits and drawbacks, including: Gives clear
responsibility for different products; Easily adapted for future diversification; Potential
duplication of roles leading to increased cost. Which of the following structue is NFR most
likely to have adopted?
A. Divisional
B. Matrix
C. Functional
D. Entrepreneurial
58. Imperiax company wishes to expand abroad. It has agreed with a foreign manufacturer of a
complementary product to market both products jointly in both countries. What method of
expansion has imperiax company adopted?
A. Agency structure
B. A strategic alliance
C. A licensing agreement
D. A group structure
59. Which of the following is NOT true for advantages of joint venture method?
A. Higher capital requirement but lower risk of losing unique business skills
B. Easier to entry the new markets
D. Allows to access the skills of each party
60. An PESTEL analysis of world oil industry based on published sources indicated that the tension
between Russia and Ukraine has raised disruptions to supply and distribution. On March 08,
2022 Internal brenchmark crude oil hit 120.3 per barrel, the highest level since May 2012. This
matter should be found in which section of this analysis?
A. Social factor
 B. Technological factor
C. Political factor
D. Legal factor
61. Portway Company manufactures and sells fabric roller blinds for use in domestic houses.
Parsimus Company manufactures curtains for use in domestic houses. Portway Company and
Parsimus Company are:
A. Generic competitors
B. Industry competitors
C. Brand competitors
D. Form competitors
62. James is carrying out a PESTEL analysis for a garment company. During his analysis, James has
realized that the changing in lifestyle of urban young generation is a potentially important
strategic issue for the company. In which section of his analysis should James record this matter?
A. Technological factor
B. Social factor
C. Political factor
D. Legal factor
63. In the car market, sports utility vehicles (SUVs) are an example of a:
A. Generic product
B. Brand
C. Product class
D. Product form
64. Kid Dream company is a toy manufacturer with about 20 years in the market. Its success mostly
comes from the wide distribution network and close relationships with supply chain members.
Which of the following statements about the threat of new entrant is most likely accurate?
A. Threat of new entrant is low
B. Cannot determine the level of this force
C. Threat of new entrant depends on the initial cost for distribution channels
D. Threats of new entrant is high
65. Barriers to entry to the market for Product A in Country X are high. Which of the following
factors are least likely to contribute towards this situation?
A. Stable levels of demand for Product A in Country X
B. High fixed costs in the market
C. An abundance of available raw materials
D. Differentiated products in the market
66. Vera is a stakeholder in Wendworth company. The company’s strategies have not been
developed with her views primarily in mind. However, the company does ensure that it
communicates regularly with Vera so she is aware of its plans and the reasons behind them. It is
clear that, in respect of Wendworth company, Vera has:
A. Low power and high interest
B. High power and high interest
C. High power and low interest
D. Low power and low interest
67. The strategy development manager of Artiquet company has produced a report on one of the
company’s major product lines. In her report, she analyzed the product using the BCG matrix
and adopted the recommendations of the model. The report concludes that either a ‘harvest’
strategy or a ‘hold’ strategy would be the optimal course of action for this product. The product
must have been classified as:
A. A question mark
B. A star
 C. A dog
D. A cash cow
68. Caburry company has entered a market for 3 years ago, however just achieved a relative low
market share. The company agreed that competitive rivalry in Caburry company’s industry is
relatively high compared to other industries. Which of the following factors is most likely to be
attributable to this situation?
A. Products or services seem to be highly differentiated
B. There are few dominant organizations, with many smaller players who tend to focus
on niches and are reluctant to compete the larger ones directly
C. Low required investments in capital equipment or initial research
D. There is the existence of high barriers to exist
69. The SBU, which requires capital expenditure in exercise of the cash generated, in order to
maintain its market position, but promise high returns in the future, is classified as:
A. Dogs
B. Question marks
C. Cash cows
D. Stars
70. Which of the following type of risk is NOT included in controllable financial risk?
A. Credit risk
B. Liquidity risk
C. Market risk
D. Gearing risk
71. Thomas, a risk manager of Kingston company, conducted a risk map for the company’s branches
located in Asia. The report showed that the matter proposed a high impact but a low probability
of its occurrence. Which of the following responses should be made in this situation?
A. Risk retention and risk reduction
B. Risk avoidance and risk sharing
C. Risk sharing and risk retention
D. Risk deduction and risk sharing
72. The greater risks for a particular business will arise when:
A. The impact is severse
B. Exposure is low
C. The underlying factor is stable
D. The proability of occurrence is low
73. Kid Dream company developed a new toy for kids. Tests on the product proved successful
although in water the battery can be harmful to the kids. The company decided not no launch the
product. This decision is an example of:
A. Risk deduction
B. Risk acceptance
C. Risk transfer
D. Risk avoidance
74. Product risk is:
A. The chance that customers will not buy the company’s products or services in
expected quantities
B. The risk that arises in part from how the business is financed and in part from the
changes in the financial markets
C. The risk that the business’s objectives will not be achieved because it chooses the
wrong corporate, business or functional strategy
D. The risk that incurs because of inadequate or failed internal processes, people and
systems, or because of external events
75. Two fundamental qualitative characteristics of financial statements are:
A. Relevance and Faithful representation
B. Faithful representation and Comparability
C. Relevance and Timeliness
D. Faithful representation and Verifiability
76. Thomas is conducting an analysis on Green Wall plc. He recognized that the managers of the
company have high competencies in substainable materials, which is not considered in the
financial statements. This situation refers to which limitation of financial information?
A. Omission of non-financial information
B. Back-ward looking
C. Low quality and reliance
D. Other sources of information
77. Board of Director of Archway company have recently required Finance department to prepare an
internal analysis report that aims to provide information regarding to the company’s internal
resource and capability. This report is used to support BOD in making decision in expanding the
company’s operation. In terms of financial information, the information presented in this report
can be classified as:
A. Planning information
B. Tactical information
C. Operational information
D. Strategic information
78. Strategic information is necessary for business managers because:
A. It helps managers make plans
B. It supports short-term issues and opportunities
C. It helps people carry out their daily activities
D. It supports major long-term decision-making
79. Which of the following is NOT included in enhancing qualitative characteristics of financial
statements?
A. Understandability
B. Verifiability
C. Relevance
D. Comparability
80. Porteous company and Reynold company have formed a new company to exploit the possibilities
of a new technology. Porteous company has a 40% stake in the new company and Reynold
company has the balance. Porteous company and Reynold company will contribute in similar
proportions to the management of the new company. This arrangement is an example of a:
A. Group structure
B. Joint venture
C. Strategic alliance
D. Licensing agreement
81. Which of the following is one of the main features of the good quality information?
A. Unambiguous
B. Reasonable
C. Detailed
D. Accurate
82. Which of the following statements is NOT correct?
A. Entry barriers might be lowered if there exists a novel distribution channels for
product or services
B. Entry barriers might be higher in a dynamic environment
C. Entry barriers might be lowered by rapid changes in technology
 D. Entry barriers might be high if existing firms have built up a good brand image and
strong customer loyalty
83. Aiysha works in a factory that makes televisions. Her manager, Della, sets a target for how many
televisions the team needs to assemble per week. This target flows from Della’s own objectives
which is set by the directors. Which part of the organization does Aiysha work for?
A. The technostructure
B. The middle line
C. The operating core
D. The strategic apex
84. Standardization of outputs in coordinating mechanism refers to:
A. Specification of results such as the setting of targets
B. Laying down standard operating procedures
C. Requiring workers to have particular skills or qualifications
D. Requiring workers to have particular skills or qualifications
85. The CEO of Company Z has identified problems caused by the centralized nature of the
company’s decision-making processes. Which of the following aspects of Company Z are likely
to increase the amount of decentralization?
A. The low speed of technological advancement
B. The authoritarian style of its management
C. The effectiveness of communication across the company
D. Its small size
86. Which of the following type of risk is NOT included in operational risk?
A. People risk
B. Gearing risk
C. Process risk
D. Systems risk
87. Debesh and Mayghar are two sole traders who want to amalgamate their business. Both want to
retain day-to-day control of their respective operations, but they do not want to be individually
responsible for the full extent of the merged business’s borrowings. They want to keep their
affairs as private as possible. They should be advised to establish the merged business as:
A. A public limited company
B. A sole tradership
C. A private limited company
D. A limited liability partnership
88. During the Covid-19 pandemic, 80% of the companies have already invested a huge amount of
money into digital transformation. This situation refers to what factor in PESTEL analysis?
A. Political factor
B. Technological factor
C. Social factor
D. Legal factor
89. A cigarette manufacturing company is conducting a PESTEL analysis. Which of the following
factors might NOT be expected to appear within its analysis?
A. Increase in the tax applied to cigarettes
B. Government pressure to reduce levels of smoking among the population
C. A merger of two close competitor companies
D. A ban on smoking in public plances
90. BWI company offers both life and non-life insurance products in the US market. The company
desires to extent the market in Asia region, Board of Direct of the company would like to gain a
deep understanding about the insurance industry in Asia. Which of the following methods is
most likely appropriate for the team of business analyst to conduct an industry analysis report?
 A. Ansoff’s matrix
B. Porter’s five forces
C. PESTEL model
D. Porter’s value chain
91. Alpha plc is a company in the real estate industry. The current debt ratio of the company is 0.85.
The industrial average debt ratio is 0.7. When it plans to issue bonds, which type of risk is most
likely to increase?
A. Operational risk
B. Cyber risk
C. Financial risk
D. Business risk
92. To be faithful representation, financial statements must:
A. Be complete, neutral and free from error
B. Be clear and concise
C. Have information available to decision-makers in time
D. Have confirmatory value if it provides feedback about previous evaluations
93. Sarah made a decision to buy more shares of the Leadmill company after analyzing the
company’s financial statements. According to the IASB’s Conceptual Framework for Financial
Reporting, what qualitative characteristic of Leadmill company’s financial statement was
confirmed by Sarah’s decision
A. Timeliness
B. Relevance
C. Faithful representation
D. Comparability
94. What of the following statements is NOT true for “Financial information”?
A. Financial information is all information related to a business’s activities expressed in
monetary terms
B. Financial information contains all information regarding to a business’s activities
C. Financial information is all information represented in a business’s financial reports
D. Financial information comprises information regarding to a business’s income,
expense, assets, liabilities and equity
95. In terms of information functions, how many types of information? List name of all
information’s types
A. There are 4 types of information including planning information, operational
information, controlling information and information to decision making
B. There are 2 types of information including planning information and controlling
information
C. There are 2 types of information including planning information and strategic
information
D. There are 4 types of information including planning information, operational
information, tactical information and strategic information
96. Which of the following is external source of information?
A. Business tax specialist
B. Procurement data system
C. The accounting records
D. Payroll records
CHAPTER 1
1. Whether an organisation is classified as a business or not is dependent on its
A. Vision
B. Mission
 C. Primary objective
D. Plan
2. For a business, which of the following would be classified as secondary objectives?
A. The business’s market share target for next year ( support primary)
B. The business’s mission statement
C. The business’s financial objective of owner’s wealth maximization ( primary)
D. The business’s stock price increasing
3. An entity ensures it can meet the needs of the present without compromising the ability of
future generations to meet their own needs. Which of the following most accurately describes the
way the entity is behaving? ( có thể đáp ứng nhu cầu hiện tại mà ko ảnh hưởng đến việc đáp ứng
nhu cầu trong tương lai)
A. Responsibly.
B. Ethically.
C. Sustainably.
D. Morally.
4. Which of the following groups consists of only secondary stakeholders? ( shareholder là của
primary stakeholder)
A. Directors, Managers, Employees, Customers.
B. Shareholders, Directors, Lenders, Suppliers.
C. Local community, Governments, Managers, Shareholders.
D. Shareholders, Suppliers, Lenders, Employees.
5. If a manager maintains or increases market share( thị phần), ensures the survival, and
discourages competition, the objective of the business will be:
A. Wealth maximization.
B. Profit maximization.
C. Share price maximization.
D. Revenue maximization. ( lợi ích của ng quản lí là lấy đc uy tín trong việc quản lí doanh
nghiệp lớn)
6. Company A has increased sales revenue by 8% in each of the last few years. A stated
objective of Borneo is to increase sales revenue by 10%. Which key characteristic of quantitative
operational goals does Company A's objective lack?
A. Being specific.( cụ thể- vấn đề đó hướng đến mục tiêu cụ thể nào)
B. Being measurable.( có thể đo lường bằng cách dùng ct tính or có 1 giá trị cụ thể nào đó)
C. Being achievable.( đủ bằng chứng để chứng minh mục tiêu đó có thể đạt được)
D. Being time-bound.( yếu tố thời gian: mục tiêu đó đặt được trong bao lâu
E. Relevant ( các mục tiêu ngắn hạn liên quan đến mục tiêu trong dài hạn- bổ sung)
7. The followings are examples of not-for-profit organizations, excepting:
A. Charities.
B. Local author
C. Government agencies.
D. A Multinational food producer.
8. Which of the following is NOT the characteristics of public sector?
A. Owned by the nation and managed by the government.
B. Provides the public goods and government services.
C. Consists of all privately owner, profit-oriented businesses.
D. Encompasses universal, critical services such as national defense ( quốc phòng), police
protection, taxation, and various social programs.
9. The combined output of individuals working together exceeds their individual output refers to
which of the organization's advantages?
A. Time saving.
 B. Knowledge sharing.
C. Expertise pooling.
D. Synergy effect.( hiệu ứng sức mạnh tổng hợp)
10. Letting people specialize in what they do best and pool their expertise refer to which of the
organization's advantages?
A. Time saving.
B. Knowledge sharing.
C. Expertise pooling.
D. Synergy effect.
11. SMART in characteristics of operational objectives of a business means:
A. Special, Measurable, Achievable, Realistic and Time-bound.
B. Specific, Measurable, Achievable, Relevant and Time-bound.
C. Special, Managerial, Assessable, Realistic and Time-bound.
D. Specific, Measurable, Assessable, Relevant and Time-bound.
12. Which of the following statements best describes the sustainability?
A. The ability to increase positive impacts and decrease negative ones of a business
B. The ability to meet the needs of the present without compromising the ability of future
generations to meet their own needs
C. The ability to use both tangible and intangible assets at the present.
D. The ability to deploy natural capital in order to satisfy the stakeholders.
13. Which of the following is NOT the characteristics of private sector?
A. Consists of all privately owner, for-profit businesses in the economy.
B. Tends to make up a large share of the economy in free market.
C. Owned by the nation and managed by the government.
D. Has a goal of making profit.
14. ABC is a charity providing youth services in large cites. The chief executive is involved in
preparing a document outlining( phác thảo) the services provided by the charity. She wants to
stress( nhấn mạnh) that it always seeks to operate at maximum efficiency( đạt hiệu quả tối đa). In
stressing this aspect of the charity's operations, the chief executive is highlighting the charity's:
A. Vision.
B. Mission.
C. Plan.
D. Secondary objective.
15. Company X runs bus services for local authorities. The chairman of company has made the
following two statements:
Statement (1): Increasing shareholder wealth is a secondary business objective for the company.(
primary ms đúng)
Statement (2): Our primary business objective is long term client satisfaction.( secondary)
Identify whether each statement is accurate.
A. Statement (1) accurate; Statement (2) inaccurate.
B. Statement (1) inaccurate; Statement (2) inaccurate.
C. Statement (1) accurate; Statement (2) accurate.
D. Statement (1) inaccurate; Statement (2) accurate.
16. Anders Aid is a charity providing youth services in large cities. The chief executive is
involved in preparing a document outlining the services provided by the charity. She wants to
stress that it always seeks to operate at maximum efficiency. In stressing this aspect of the
charity’s operations, the chief executive is highlighting the charity’s ( not- for- profit)
A. Mission
B. Vision
C. Primary objective
 D. Secondary objective ( nhấn mạnh vào hiệu quả năng suất hoạt động thì là cái secondary)
17. Which of the following characteristics do all organisations have in common?
A. Pursuing individual goals
B. Maximising shareholders’ wealth.
C. Providing beneficiary for society
D. Pursuing controlled performances.( collective goals, boundary)
18. Maximising the wealth of its shareholders is the stated goal of Anver plc. The company's
objectives have been expressed as a hierarchy( hệ thống phân cấp) of primary and secondary
objectives. Identify which of the following is most likely to be Anver plc's primary business
objective.
A. To increase the annual profit after tax by 125% in the next 10 years
B. To introduce an average of two new products each year for the next six years
C. To double the share price within the next 10 years( tăng thị phần)
D. To become the market leader in four market segments within the next 10 years
19. Two of Sunshine Tours plc's stakeholder groups are putting the company under pressure
to improve its return on investment. These are most likely to comprise which of the following
groups?
A. Customers
B. Bankers and shareholder
C. Suppliers
D. Auditors
20. Green Meal, a dry fish producer, is setting the standard level for operational performance.
For each kilogram of dry fish, the labor cost accounts for 25% of raw material cost. Which
type of standard is established?
A. Physical standard
B. Quantity standard
C. Cost standard
D. Quality standard
21. Green plc manufactures customized furniture for customers from recycled materials( hoạt
động phi lợi nhuận). Which of the following represent intangible source of the company?( đại
diện cho nhu cầu vô hình của công ty)
A. Its head office premise
B. Stationary supplies to the factory office
C. Its reputation in the community
D. Recycled materials received from suppliers
22. The directors of Dexion plc have made strategic decisions in the past to enhance their own
prestige rather than the wealth of the company’s shareholders. However, at the recent
Annual General Meeting, the shareholders expressed satisfaction at the company’s recent profit
record. It would appear, therefore, that the directors are involved in:
A. Satisficing
B. Revenue maximisation
C. Constraining the business
D. Profit maximisation
23. BAC plc is a company specializing in waste processing for local authorities. In the annual
report, the company states that the company aims to provide shareholders with increased value,
customers with value for money, employees with secure and interesting jobs and public with safe
and sustainable waste disposal. Which of the following is most likely classified as the company’s
primary objective?
A. To provide shareholder with increased value.
B. To provide customers with value for money.
 C. To provide employees with secure and interesting jobs.
D. To provide public with safe and sustainable waste disposal.
24. The primary objective of a food chain is as follows: “We aim to be the fastest growing
company with highest profit margin in the global market”. One of its secondary objectives is:
“To increase our market share for international markets to 50% in the next 3 years”. Which the
element of the SMART acronym is not included in this secondary objective?
A. R ( liên quan đến mục tiêu dài hạn)
B. M( 50%)
C. T ( có khoảng tgian)
D. A( chưa để bằgn chứng để đạt được mục tiêu đó)
25. At the recent AGM, shareholders of Boots plc expressed that they are not happy with low
level of returns since there is a significant increase in revenue showed in the company’s
financial statement. Which of the following describes what is most likely to be happening at
Boots plc? ( ko hài lògn vớii mức lợi nhuận thấp nhưng lại có 1 sự tăng doanh thu trong công ty)
A. Revenue maximizing.
B. Profit satisficing
C. Profit maximizing.
D. Revenue satisficing.
26. Alpha company states in its annual report that it sees itself as becoming the ASEAN
market leader for synthetic tents by 2030. This statement is the company’s:
Note: Mission: Purpose, Strategy,Polices and Stadards of behavious, Value
Goals: qualitative goals and quantitative goals
Plan and standard: Physical standard, cost standard, quality standard
A. Plan.( kế hoạch)
B. Vision.( some
C. Standard.( tiêu chuẩn)- cần đạt được)
D. Responsibility. ( tính trách nhiệm)
27. Which of the following company’s stakeholder group is putting the company under
pressure to improve its return on investment?
A. Shareholders.
B. Customers.
C. Suppliers.
D. Employees.
28. Which of the following is the primary stakeholder of a company?
A. Shareholder.
B. Customer.
C. Supplier.
D. Government.
29. The public sector is normally concerned with:
A. Making profit from the sale of goods.
B. Maximizing owner’s wealth.
C. The provision of basic government services.
D. Raising funds by subscriptions from members to provide common services.
30. Which of the following is a not-for-profit organization?
A. A bar club.
B. A hotel.
C. A souvenir shop.( shop quà lưu niệm)
D. Charities.
31. What are the primary objectives of profit-oriented and non-profit oriented organisations?
 Profit - oriented organisation Non - profit oriented organisation

A. Output of goods/services Minimise costs

B. Output of goods/services Provision of goods/services

C. Maximisation of wealth Minimise costs

D. Maximisation of wealth Provision of goods/services

32. At the Annual General Meeting (AGM) of Vortex pic, a major shareholder claimed that the
company was suffering from the symptoms of “satisficing”. In the context of corporate
objectives, “satisficing” means that:
A. managers seek to make satisfactory profits rather than maximise wealth
B. managers seek to keep all stakeholders satisfied
C. owners seek to meet a satisfactory level of corporate responsibility obligations
D. owners seek to make satisfactory profits
33. Joe, the Managing Director of Gargoyle Ltd, has set a primary objective of growth in profits
for the company. He aims to concentrate on product development to support this objective.
Identify whether the following will be suitable secondary objectives to achieve the growth in
profits via product development.
1. Bringing in new products
2. Reducing labour turnover
3. Investing in research and development
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. 1, 2 and 3
34. A major shareholder has stated that for three years the directors of Barrington plic have run
the company in a manner designed( thiết kế biểu ngữ) solely to increase their prestige in the
business community. According to William Baumol, this is most likely to be shown in the
directors' aim to:
A. maximise wealth
B. maximise sales revenue ( muốn tăng uy tín thì phải tăng revenue)
C. minimise costs
D. minimise social impact
35. To establish whether a particular organisation should be classified as a business or not, it is
necessary to enquire about the nature of its:
A. primary objective
B. mission
C. vision
D. secondary objective
36. The primary objective of ABC Car Rental Ltd is as follows: "We aim to be the fastest
growing company with the highest profit margin in the global vehicle rental and leasing
business." One of its secondary objectives is: "To increase our market share for global family car
rentals to 20% within a reasonable time."
Which three components of the SMART acronym are present in the company's secondary
objective?
A. S( cụ thể về vấn đề increase marketshare)
B. M
 C. A ( chưa có bằng chứng để đạt được)
D. R
E. T( reasonable time- ko nói rõ tgian cụ thể là mấy năm)
37. For a business, which two of the following would be classified as secondary objectives?
A. The business's market share target for next year
B. The business's productivity improvement target for next year ( cải thiện hiệu quả hoạt
động)
C. The business's mission statement
D. The business's financial objective of shareholder wealth maximisation ( primary)
E. The business's vision
38. A major airline, FletAir ple, has been drawing up a mission( vạch ra 1 sứ mệnh) statement.
Which three of the following hems could be expected in it?
A. We will double profits in three years
B. We will encourage diversity in the workplace( khuyến khích sự đa dạng nơi làm việc)-
strategy
C. We intend to be the best airline in the world( purpose)
D. We aim to give excellent customer service( value)- giá trị mang lại
E. We intend to take over XYZ airlines
F. We intend( có ý định) to have a 30% market share on the Landon to New York route
39. The directors of Gordon Ltd have recently appointed two members of its unionised
workforce to an internal committee( bổ nhiệm 2 thành viên của lực lượng lao động thuộc
công đoàn vào uỷ ban nội bộ). The committee makes suggestions to the company's main board
of directors about all aspects of the company's strategies and policies. ( cái mà chủ tịch uỷ ban
quan tâm )
These appointments illustrate the company's concern for which stakeholder?
A. Lenders
B. Suppliers
C. Customers
D. Trade unions ( công đoàn )
40. Daycare is a charity that funds nursery places for children whose parents are both
unemployed. On its website, the organisation states that it continually needs to raise funds that
can be reinvested to produce an on-going income to fund its activities. It also seeks to provide
daycare for all families who need its support and that it will never turn a family in need away.
A business adviser has made two statements:
Statement (1): The primary objective of Daycare is to maximize profit.
Statement (2): The secondary objective of Daycare is the funding of nursery places.
Identify whether each statement is accurate.( ngược lại thì đúng)
A. Statement (1) accurate; Statement (2) inaccurate
B. Statement (1) inaccurate Statement (2) inaccurate
C. Statement (1) accurate; Statement (2) accurate
D. Statement (1) inaccurate; Statement (2) accurate

CHAPTER 2:
1. Marketing managerment:
 4P’s tangibles : Product, Price, Promotion, Place
 3P’s intangible: People, Process, Physical evidence
Advantage of selling direct Advantage of using intermediaries

-No need to share profit margin - More efficient logistically

-Control over ultimate sale - Cost lower
-Speed of delivery to ultimate - Consumers expect choice at point of sale
-Customer likely to be quicker - Producers may not have sufficient resource
To sell directly
2. Operation and Production
 4Vs : Volume( khối lượmg), Variety( tính đa dạng), Variation in demand( sự thay đổi về
nhu cầu sử dụng), Visibility( tầm nhìn)
 R&D : Pure research( nghiên cứu thuần tuý) , Applied research( nghiên cứu ứng dụng),
Development( sử dụng những khoa học trc đó, kiến thức công nghệ để sản xuất công
nghệ, sản phẩm và hệ thốgn mới, trước khi bắt đầu sản xuất thuơgn mại), Product
research ( tìm và cải thiện những sản phẩm mới cho thị trường), Process research( phát
triển cách sản xuất mới cho sản phẩm và dịch vụ)
Dividing a market into homogeneous groups of potential customers who may be
treated similarly for marketing purposes is known as:
A. Marketing mix
B. Promotion
C. Segmentation
D. Demographics
2. The four major influences on an organization’s pricing policy ( chiến lược về giá) are:
A. Cost-effectiveness, competitors, competence, and customers
B. Cost-effectiveness, commitment, competence and congruence
C. Costs, commitment, corporate objectives and congruence
D. Costs, competitors, corporate objectives and customers
3. In relation to operation management, unit costs will be lowest if there is ( chi phí đơn vị sẽ
thấp nhất nếu):
A. High volume output of a high variety of items
B. Low volume output of a high variety of items
C. High volume output of a low variety of items ( sản lượng cao nhm có ít mặt hàng khác
nhau)
D. Low volume output of a low variety of items
4. Research into products which have obvious commercial of practical use is called:
A. Market research (
B. Pure research ( nghiên cứu thuần tuý)
C. Applied research ( nghiên cứu được ứng dụng)
D. Process research(
5. Which type of business culture is the most relevant to the public sector organizations?
A. Internal process culture ( văn hoá quy trình nội bộ)
B. Rational goal culture( văn hoá mục tiêu hơp lí)
C. Open system culture( hệ thốgn mở)
D. Human relations culture ( quan hệ con người)
6. Which of the following is NOT the advantage of using intermediaries in distribution ( sử
dụng trung gian phân phối) ? thuộc phần marketing management
A. Lower costs
B. More efficient logistically
C. Producers may not have sufficient resources to sell direct
D. No need to share profit margins( advantages of selling direct)
7. The five rights of procurement mix( hỗn hợp mua sắm) include:
A. Quality, quantity, price, place, time
B. Quality, quantity, price, place, people
C. Quality, quantity, price, place, promotion
D. Quality, quantity, price, product, time
8. Which of the following qualities are typical of a human relations culture:
A. Flexible and Outward-looking ( open system culture)
B. Flexible and Inward-looking ( huma relations culture)
C. Control and Outward-looking( rational goals culture)
D. COntrol and Inward-looking ( internal process culture)
9. A rational goal culture is best described as:
A. Goals are known and unchanged, methods and procedures are defined
B. The business is structured and controlled to deal effectively with the outside environment
C. The business must be highly flexible and open to new ideas
D. The business aims to its existence and well-being of staff
10. Anticipating( đoán trước) customer needs and then developing new ideas for products and
services to satisfy these needs would be a key function of which department?
A. Purchasing
B. Manufacturing
C. Procurement
D. Research and development
11. To be market-oriented, a business should put whom in the center of its marketing strategy?
A. Suppliers
B. Consumers
C. Investors
D. Debt holders
12. Which of the following variables in the marketing mix is NOT applied for tangible products?
A. Product
B. Processes ( intangible)
C. Promotion
D. Place
13. Which of the following is NOT the characteristic of top managers?
A. Very numerous in number
B. Responsible for overall direction and performance of the business
C. Holding the most power
D. Determining corporate strategy
14. Which of the following is not included in consumer durables ( bền vững)?
A. White goods
B. Brown goods
C. Services
D. Soft goods
- Fast moving: high volume, low unit value, fast purchase
15. Which of the following factors is classified as hygiene factors by Frederick Herzberg?
( thuộc phần organisation behavior)
A. A sense of achievement ( motivating factor)
B. Working conditions of a job, salary, supervisor, relationship with other staff, company
policy and administrative
C. Recognition( motivating factor)
D. Responsibility( motivating factor) bổ sung : advancement( thăng tiến), the job itself
16. Giong cau 15
17. According to Henry Mintzberg, which of the following is NOT the action that managers do
in terms of decisional role? ( đóng vai trò quyết định) thuộc phần managerial role
A. Checking data received and passing it on to relevant people ( informational role)
B. Dealing with an awkward client ( interpersonal role- vai trò cá nhân)
C. Allocating resources to operations ( decisional role) , handle, solve, acts
 D. Negotiating for what they need ( decisional role)
18. According to Bruce Tuckman, the order of four stages through which groups proceed
are( thuộc organsation behavior)
A. Forming, Norming, Storming, Performing
B. Forming( mục tiêu thành lập), Storming( thảo luận), Norming( nguyên tắc hành xử),
Performing( triển khai công việc)
C. Forming, Storming, Performing, Norming
D. Forming, Norming, Performing, Storming
19. What is the correct ascending order of accountability in the management hierarchy?
A. Direct operational staff, First-line managers( quản lí nhân viên), Middle managers( quản
lí các phògn ban), Top managers
B. Direct operational staff, Senior managers, Middle managers, Top managers
C. First-line managers, Direct operational staff, Middle managers, Top managers
D. Middle managers, First-line managers, Direct staff, Top managers
20. “Competence”( năng lực) in the Harvard four Cs model of HRM means:
A. Assess employees’ motivation, loyalty and job satisfaction ( commitment- sự cam kết)
B. Employees’ skills, abilities and potential ( competence)
C. The extent to which management and employees share a common vision for the business
( congruence- sự hợp thức, thích đáng)
D. Concerns operational efficiency ( cost effectiveness- hiệu quả chi phí)
21. Which of the following is not included to achieve an “effective management” ?
A. Authority.( thẩm quyền)
B. Delegation( giao việc cho ng nhân viên và cho họ thẩm quyền để có thể giải quyết công
việc đó).
C. Centralization.( sự tập trung)
D. Accountability.( trách nhiệm giải trình)
22. Jane is the marketing officer in a multinational food manufacturing company. He always
generates the strong feelings of loyalty and commitment among the people that currently work
with him. Marketing chief executive is really happy with his performances and considering to
give him promotion. Which of the following is most likely the type of power that Jane executes?
A. Expert power.
B. Personal power.
C. Resource power.
D. Position power.
23. Amanda is a regional lending( chovay) manager with a major international bank. She has
the authority to lend up to £1 million on an unsecured basis to any single corporate customer
without reference to the bank's head office. What sort of power does Amanda have?
A. Referent power
B. Expert power
C. Legitimate power ( quyền lực do chức vụ magn lại) vì là quản lí nên có quyền cho vay 1
số tiền lớn mà ko cần phải thông qua ngân hàng
D. Reward power
24. Song works for Premidian plc. Because of his personal stature and credibility he has strong
support from owners, employees and customers for his application to be a senior manager. He
generates strong feelings of loyalty and commitment among the people that currently work for
him. They know that he has great capabilities and should progress in the company. Hu Song
appears to exhibit which kind of power?
A. Legitimate power
B. Referent power
C. Coercive power
 D. Expert power
25. Cerise can authorize( uỷ quyền) her own travel expenses up to £1,000. Cerise will soon travel
abroad on business, and she has a choice between flying economy class for £350 or flying
business class for £1,050. Cerise is an old friend of the company's travel administrator,
Malcolm, who arranges bookings. She persuades him to book the business class seat. This is an
example of Cerise exercising
A. authority without power
B. power without authority ( sức mạnh mà ko cần thẩm quyền vì là bạn cũ của quản lí)
C. delegation of authority
D. power with authority
26. Michael is a senior manager working for Chirac plc. He decides to delegate completion of
an internal report to one of his subordinates( giao hoàn toàn việc làm báo cáo cho nhân viên
cấp dưới). In doing this, Michael is transferring to the subordinate
A. Authority, responsibility and power
B. Authority, accountability and power( michael vẫn là ng phải giải trình)
C. Responsibility and authority
D. Power, responsibility and accountability
27. Bradon is a Line manager in the accounting function of Barrett plc. This means that Bradon
has line authority:
A. To give specialist advice, but not the right to insist the advice is followed.( midle
manager)
B. Over a subordinate down the chain of command.( đối với cấp dưới với những mệnh
lệnh)
C. Over a project team’s function.
D. In certain areas over another department.
28. Which of the following managers is operating as a functional manager?
A. A human resources manager suggesting aptitude( năng khiếu) tests for managers to use
when recruiting
B. An IT manager setting out rules for internet and email use
C. A manager setting targets for the workforce
D. A product manager asking IT and marketing staff to help with a big product launch
29. Smith is a planning manager in the Accounting and Finance division of Barrets plc. In order
to make a business plan analysis for this month, she has authority to require for timely human
resource report from Human resource manager and revenue report from business manager. In
this situation, what type of manager is Smith acting as?
A. Line manager
B. Staff manager
C. Project manager
D. Functional manager
31. Harrison is finance manager in Aviva plc. He has recently selected 3 subordinates who have
strong analysis skill in his department to take part in the company’s new project as requirement
of Board of Directors. According to Henry Mintzberg, this forms part of Harrison’s:
A. Decisional role ( a ấy đã allocate resource to operation)
B. Informational role( handling data and information
C. Interpersonal role (dealing with people)
D. Disseminator role
32. Charlize is a manager at Tordos Ltd. She complains to a friend that all she does is attend
meetings along with other managers in the company, and represent her team at conferences.
In terms of Henry Mintzberg's managerial roles, Charlize is describing her
A. Decisional role
 B. Interpersonal role
C. Disseminator role
D. Informational role
33. Andrew is a manager in Fortwarren plc. He has to re-arrange a staff rota( luân phiên) after
a staff member fell ill. According to Henry Mintzberg, this forms part of Andrew's
A. decisional role ( phân bố nguồn lực)
B. interpersonal role
C. disseminator role
D. informational role
34. Tristam plc has recently established a new project team. The team agreed clear objectives
and performance measures for the project in hand at a meeting last week. At today's weekly
progress meeting there were many arguments( tranh cãi) about which roles would be undertaken
by which members of staff. From this, it is clear that the project team is at which stage of group
development?
A. Forming
B. Storming( thảo luận)
C. Norming
D. Performing
35. Landor is the production managers. He determines what process, technology and people
are required to achieve the production objectives as well as allocates resources to each
factory; coordinate the work. Which of the following tasks in management process that Landor is
executing?
A. Planning.
B. Controlling.
C. Organizing.( tổ chức triển khai)
D. Leading.( gắn kết mọi ng vs công việc)
Planning-> Organisation -> Controlling -> Leading -> Feedback
36. Wastby plc has noticed a recent downturn in productivity in one of its key production
departments. It has established that a group of production workers are currently demotivated
because of the actions of a previous manager who has now been replaced. Stephen, the
replacement manager, must find ways to improve the motivation of the group. In terms of the
management process, Stephen needs to:
A. plan
B. organise
C. control
D. lead ( generating effort and commitment in a team)
37. Gregorian plc is engaged by the government as the sole operator of a licensing system in the
UK. The company has set procedures for applications from businesses seeking licenses( giấy
phép), for inspections of the operations of applicants and existing licensees and for dealing
with breaches of the rules. All staff within Gregorian plc are fully trained in these procedures.
They are judged primarily by their ability to put the procedures( thủ tục) into practice on every
assignment. It is clear that Gregorian plc has:
A. An internal process culture ( văn hoá những quy trình nội bộ)
B. A rational goal culture
C. An open systems culture
D. A human relations culture
38. Nowadays, to survive in dynamic environment which requires a high degree of control,
manager should consider which of the following types of culture?
A. Human relation culture.
B. Rational goals culture. ( liên quan tới môi trường bên ngoài, ví dụ như cạnh tranh)
 C. Open system culture.
D. Internal process culture.
39. Which of the following statements contains three addition variables for marketing mix of
intangible products?
A. People, Place and Process.
B. People, Promotion and Product.
C. People, Process and Physical evidence.
D. Price, Process and Physical evidence.
40. When a marketing manager attempts to classify their potential customers who may be
treated similarly for marketing purpose, it is conducting:
A. Product innovation.
B. Target customers.
C. Marketing strategy.
D. Market segmentation( phân khúc thị trường)
41. Which of the following emphasizes on the difference between marketing orientation and sale
orientation?
A. Market orientation considers the customers’ demands as a basis for the company’s
operation, while sale orientation falls in love with its products.
B. Market orientation focuses on making as many units as possible while sale orientation
focuses on selling as many units as possible.
C. Market orientation considers the customers’ demands as a basis for the company’s
operation, while sale orientation focuses on selling as many units as possible.
D. Market orientation focuses on selling as much as units that are available in their stock,
while sale orientation focuses on making its products to be outstanding.
- Market orientation: tạo ra sản phẩm hợp với nhu cầu của thị trường, cụ thể là ng tiêu dùng-
pull techniques
- Sale orientation: tạo ra sp dễ bán ra thị trường, có thể bán sp ra nhiều đơn vị khác nhau
- Production orientation: tập trung vào hđ sản xuất, tối đa hoá sản phẩm ra thị trường
- Product orientation: tập trung vào sx những sản phẩm đặc biệt hơn so với thị trường, tạo ra sự
khác biệt đẻ cạnh tranh- push techniques
42. Which of the following is the five rights of procurement?
A. Quality, quantity, price, place, time.
B. Quality, quantity, price, place, people.
C. Quality, quantity, price, place, promotion.
D. Quality, quantity, price, product, time.
43. Which of the following is not an element proposed in Harvard Cs model of HRM?
A. Competence.( năng lực)
B. Congruence.
C. Commitment.
D. Consistence.
44. “Congruence” in the Harvard four Cs model of HRM means:
A. Assess employees’ motivation, loyalty and job satisfaction.
B. Employees’ skills, abilities and potential.
C. The extent to which management and employees share a common vision for the
business.
D. Concerns operational efficiency.( cost effectiveness)
45. Which of the following is not included in four Vs regarding to “Operation”?
A. Variety in demand.
B. Volume.
C. Variation in demand.
 D. Visibility.
46. According to scientific management model, which of the following is the main motivator
for workers?
A. Working environment.
B. High wages.
C. Working process.
D. Motivation.
47. Which of the following is the common characteristics of both Theory X and Scientific
management model?
A. Encouraging the employees’ commitment by using reward power(Y).
B. Considering self-actualisation is the most important reward.(Y)
C. Workers desire to be secured.(X) tương đương với ý trí tuệ trung bình của con người chỉ
được sử dụng một phần
D. Considering to develop the intellectual potential of the average human.( Y)
48. Which of the following models of human behavior self-control of employees and orientation
as the important factors to achieve objectives?
A. Scientific model.
B. Theory X
C. Theory Y
D. Maslow’s hierarchy of needs.
49. Which of the following is a true description for “ego needs/ status needs” which is referred in
Maslow’s hierarchy of needs?
A. A person initially seeks to satisfy basic physiological needs.
B. Apart from requiring basic needs, a person could encompass physical safety or
protections for unexpected events in the future.
C. A person concerns about the worthy and meaning of his/her activities, what he/she is
contributing for society as well.
D. A person desires to have the respect and esteem of others.
50. According to Herberg’s content theory, which of the following is included in Hygiene
factors?
A. Working conditions.
B. A sense of achievement( motivate)
C. Challenging work.
D. Responsibility. .( motivate)
51. According to Herberg’s content theory, what is the function of motivating factors?
A. Prevent dissatisfaction and demotivation of employees.
B. Prevent dissatisfaction but is not sufficient to make people healthy.
C. Concern with the content of people’s jobs and attempt to ensure workers to be motivated.
( the job itself)
D. Consider “wage” as a main factor to motivate workers.( salary)
52. Which of the following is the common view of Herberg’s content theory and Maslow’s
hierarchy of needs?
A. Emphasis the importance of basic needs.
B. Emphasis the importance of non-financial motivators.( động lực phi tài chính)
C. Emphasis the importance of financial motivators.( động lực tài chính)
D. Consider working environments as a center.
53. A new project team has been established by Crockett plc. At today’s weekly progress
meeting there was a long discussion about how the project’s performance will be measured.
Some speakers felt the primary objective was profit, so financial measures should take
priority. Others argued that minimising adverse environmental impacts was the primary
objective, so environmental measures would be more appropriate. From these discussions, it is
evident that the project team is at which stage of group development?
A. Forming ( mục tiêu thành lập)- chưa có mục tiêu thành lập
B. Storming
C. Norming
D. Performing
54. Peterburn plc organises a production department using the principles of Taylor’s “scientific
management” model. Which two of the following are likely to characterise the operations of this
production department?
A. Job rotation( sự luân phiên trong công việc)
B. Identification of the single best way of performing a task( xác định cách tốt nhất để thực
hiện nhiệm vụ)
C. Effective training in the performance of tasks( đào tạo hiệu quả để thực hiện nhiệm vụ)
D. Management delegation of responsibility to frontline workers
E. Identification of a range of suitable ways of performing a task
55. In terms of the organisational iceberg, which two of the following are overt variables
affecting organisational behaviour?
A. Formal goals
B. Attitudes
C. Underlying competencies and skills
D. Organisation design
E. Communication patterns
56. The sales department of Martinette plc is persuading a national supermarket chain to stock
the company’s latest domestic cleaning product. The supermarket chain is disappointed that
Martinette plc will not be undertaking any consumer advertising of the product at its launch. The
promotion technique being pursued by Martinette plc for the new product can, therefore, be
characterized as a:
A. Push technique
B. Public relations technique
C. Pull technique
D. Sales promotion technique
57. Paulette works for a project team implementing( thi hành) a new annual staff feedback
exercise fora major international bank. Paulette rarely offers innovative contributions of her
own, but she is very good at taking other peoples’ ideas and improving them, often by liaising
closely with her wide range of contacts throughout the bank. In terms of Meredith Belbin’s team
roles, Paulette is a: ( team roles)
A. Shaper
B. Resource-investigator
C. Team worker
D. Finisher
58. How many leadership styles classified in Likert’s authoritative-participative continuum and
what are they?
A. 3 leadership styles which are Exploitative-authoritative; Benevolent-authoritative,
Participative.
B. 3 leadership styles which are Exploitative-authoritative; Benevolent-authoritative,
Consultative.
C. 4 leadership styles which are Exploitative-authoritative( bóc lột độc đoán); Benevolent-
authoritative( nhân từ, có thẩm quyền), Consultative and Participative.
D. 4 leadership styles which are Exploitative-authoritative; Benevolent-Consultative,
Consultative and Participative.
59. Which of the following is one of the features of Participate leadership style?
A. There is no teamwork.( exploitative- authoritative)
B. Leadership is by a condescending form of the master-servant relationship.( benevolent-
authoritative)
C. Motivation is by rewards and highly participation( sự tham gia cao) in objective-setting.
D. There is some communication between superior and subordinate.(Consultative)
60. According to Likert’s authoritative-participative continuum, which of the following is the
characteristics of effective managers?
A. Encourage consultative management styles.
B. Set high standards and find the best methods to achieve those standards.
C. Natural delegating tasks to subordinates with high levels of trust.
D. Prefer work-oriented rather than employee-centered.
61. Which of the following model of human behavior emphasizes the importance of
remuneration (thù lao) as a key need and main motivator of employees?
A. Taylor’s “scientific management” model. – vì main motivator is high wage
B. The hygiene factor.
C. McGregor’s Theory Y model.
D. The hierarchy of needs.
62. Which of the following factors is a part of the Harvard four Cs model for investigating
human resource management issues in organizations?
A. Consistency.
B. Clarity.
C. Competence. (Commitments; Congruence; Cost-effectiveness)
D. Clearance.
63. Which of the following elements of the marketing mix would apply only to an
organization that provides services?
A. People. (clai là về tangible product)
B. Place.
C. Promotion.
D. Price.
64. In terms of the organizational iceberg, which of the following is classified as covert
variable affecting organizational behavior in a company?
A. Formal goals.
B. Attitudes. (clai là overt)
C. Organization design.
D. Technology.
65. A, a business consultant of B company, has indicated that B’s business culture is both
outward-looking and flexibility. Therefore, what is the company’s culture type?
A. Internal process culture. (control & inward)
B. Human relation culture. (flexibility & inward)
C. Rational goal culture. (control & outward)
D. Open systems culture.
66. When a manager has a right to rotate the staff or give the promotion, he or she exhibits
which kind of power?
A. Coercive power.
B. Negative power.
C. Expert power.
D. Position power.
67. B is a finance department manager of C company. Which types of authority does B
exert to manage activities in his department?
 A. Functional authority.
B. Line authority.
C. Staff authority.
D. Project authority.
68. Who take care the overall direction and performance of a business?
A. Top managers.
B. First line managers.
C. Senior managers.
D. Middle managers.
69. Which of the following managers has authority in giving specialist advice to other
managers over which they have no line authority?
A. A line manager.
B. A staff manager.
C. A functional manager.
D. A project manager.
70. Which of the following is the characteristics of human relations culture?
A. The business looks inwards, aiming to make its internal environment stable and
controlled.
B. The business is structured and controlled so as to deal effectively with the outside world.
C. The business must be highly flexible and open to new ideas, so it is very adaptable in
structure.
D. The business looks inwards, aiming to maintain its existence and the well-being of staff
in a flexible environment.
71. Which of the following is NOT included in consumer durables (KH lâu năm)?
A. White goods.
B. Brown goods.
C. Services.
D. Soft goods.
72. Which of the following is the advantage of selling direct?
A. More efficient logistically.
B. No need to share profit margins. (clai là bán trung gian-intermediaries)
C. Costs usually lower.
D. Producers may not have sufficient resources to sell direct.
73. R is a senior manager with V company. He works in the finance function of the
company, but has no formal qualifications in finance. He is highly influential within the
finance function with both subordinates and also with managers who are more senior to
himself. This is because of his ability to motivate and persuade those around his with her
personality and intellectual abilities. R exhibits which type of power within V company?
A. Personal power.
B. Reward power.
C. Legitimate power.
D. Coercive power.
74. Pemble Company emphasizes its adoption of the marketing orientation. Which of the
following statements is most likely to be made by Elaine, its Managing Director?
A. Rather than focusing on product development, we offer discounts on our current lines to
increase sales.
B. We increase sales by spending money on development of products our customers want.
C. We put all our effort into persuading customers to buy our products as our sales targets
are of paramount importance.
D. We aim to increase sales by spending to develop products we think are innovative.
75. Lorenzo is the production manager. He defines what processes, technology and labor
are required to complete the production targets; allocates resources to each factory;
coordinates the work. Lorenzo exhibits which task in the management process?
A. Planning.
B. Controlling.
C. Organizing.
D. Leading.
76. Christian is a manager of Company X. He can authorize his own travel expense up to
$1000. He asks his travel administrator to book a 3-night stay at a luxury hotel with a
budget of $1500. Christian is exercising:
A. Power without Authority.
B. Authority without power.
C. Delegation of authority.
D. Accountability and Responsibility.
77. Craven company sells one product. It is a highly specialized chemical used only in the
printing ink industry, which is dominated by a small number of large multinational firms.
Only small quantities of the chemical are sold each year, but its unique characteristics
mean it is highly profitable for Craven company. It should be expected that the
promotional and distribution strategies employed by the company will be:
A. Sales promotion and direct distribution.
B. Personal selling and indirect distribution.
C. Sales promotion and indirect distribution.
D. Personal selling and direct distribution.
78. Hazel is the manager in finance department. He passed 3 levels of CFA exam and is
currently a CFA charter holder, and 15 staffs reporting to him. What types of power can
Hazel exert as a manager to make sure his tasks will be completed in time?
A. Coercive power, Reward power and Referent power.
B. Resource power, Position power and Expert power.
C. Resource power, Referent power and Legitimate power.
D. Expert power, Legitimate power and Negative power.

CHAPTER 3
1. Which of the following is Henry Mintzberg’s building blocks of an organization?
A. Support staff. ( strategic apex, technostructure, middle line manager, operating core)
B. Functional division.
C. Scalar chain.
D. Supervision.
2. In terms of structure, Platelet company is a wide, flat organization. Which of the following
characteristics is the company most likely to exhibit?
A. A little need to delegate.
B. Higher administration and overhead costs.
C. Many opportunities for promotion.
D. Large spans of control.
3. Modern management theorists emphasize two core values, including:
A. Multi-skilling and Flexibility.
B. Speci�cation and Flexibility.
C. Multi-skilling and Stability.
D. Speci�cation and Stability.
4. Which of the following is NOT the feature of entrepreneurial structure?
A. Entrepreneur has specialist knowledge of product/service.
B. Entrepreneur has total control over running of the business.
C. Similar to Mintzberg’s simple structure.
D. Business is split into divisions.( chia thành những phòng ban)- vì là những doanh nghiệp
nhỏ nên ko chia phògn ban
5. The functional structure is most suitable where there is:
A. Complex or hi-tech industries.
B. Single product, stable environment and a smaller enterprise( doanh nghiệp nhỏ).
C. Larger, more diversi�ed business.
D. A group of dissimilar products.
6. Which of the following is NOT the advantage of divisional structure?
A. Flexible in adapting to growth and diversi�cation.( phát triẻn và đa dạng hoá)
B. Release top management to concentrate on strategic issues.( giám đốc tập trung đc và vấn
đề chiến lược)
C. Good for developing managers as they are given responsibility for divisional pro�t.
( phát triển quản lí)
D. No interdivisional trading problem. ( phải có vấn đề giao dịch giữa các phòng ban)
7. Wide span of control is suitable when:
A. Subordinates do similar tasks and can help each other.
B. Subordinates do dissimilar tasks.( làm những nhiệm vụ khác nhau)
C. There is more non supervisory work in a manager's workload.( có nhiều công việc ko
giám sát trong khối lượng công việc của ng quản lí)
D. Time consuming problems that a manager might have to help subordinates with.
8. Which of the following is NOT the characteristic of tall business?( doanh nghiệp cao cấp)
A. Narrow control spans.
B. Small group enable team members to participate in decisions.
C. A large number of steps on the promotional ladder.
D. Quick decision-making and responses.
9. Standardization of outputs in coordinating mechanism refers to:
A. Specification of results such as the setting of targets.
B. Requiring workers to have particular skills or qualifications
C. Laying down standard operating procedures.
D. Tùy chọn 4
10. Company A is being run in the business set up in the technological industry in which
innovation is the critical success factor. Company A provides an online platform with a complex
trading environment for market participants. The company is being run by competent and
flexible operational staff who can deal with the dynamic external environment and complex
tasks. Company A would be expected tohave:
A. A simple structure.
B. A functional structure
C. A divisional structure.
D. A matrix structure.
11. Spitzbergen company wants to decentralize as many aspects of its activities as it can.
However, it is facing difficulties in achieving the required level of decentralization of the
company's finance function. Which of the following characteristics is least likely to have created
difficulties in achieving decentralization?
A. Homogeneses financial requirements acnes the company
B. The company's large size.
C. The authoritanan leadership style of the finance director.
 D. Poor downward communication
12. Which of the following factors directly limits how many subordinates should report to a
single manager?
A. The size of the business.
B. Where the manager la situated in the management hierarchy
C. How far the manager is engaged in dealings with customers and suppliers.
D. The length of the scalar chain.
13. Which of the following is NOT a characteristic of limited liability companies?
A. Perpetual succession.
B. Separate legal personality.
C. The company's obligation is unlimited
D. Regulation under the Companies Act.
14. Which of the following statements about sole tradership is correct?
A. The business has perpetual succession.
B. The corner has limited liability for unpaid business debts.
C. The business may issue securities to raise funds.
D. The business may borrow money against a fixed charge on the sole trader's assets
15. A sole tradership is an organizational structure by which:
A. Two or more people agree to conduct a business with a view of profit.
B. A single proprietor owns the business, taking all the risks, and enjoying all the rewards of
the business.
C. The existence depends on the relationship among partners.
D. The owners have limited liability for the unpaid debts
16. The following are features of a partnership, excepting:
A. Partners take drawings from the business.
B. A share in a partnership is not a form of property and selling it can be difficult.
C. The entity can issue securities to raise funds.
D. There is no perpetual succession.
17. The following are the advantages of a company, excepting:
A. The separate legal personality of the company.
B. The company does not need to make financial information publicly.
C. The limited liability of its shareholders.
D. Shareholders in a company can sell their shares either to other shareholders or to
outsiders.
18. Porteous company and Reynold company have formed a new company to exploit the
possibilities of a new technology. Porteous company has a 40% stake in the new company
and Reynold company has the balance. Porteous company and Reynold company will
contribute in similar proportions to the management of the new company. This arrangement
is an example of a:
A. Licensing agreement.
B. Joint venture
C. Strategic alliance
D. Group structure.
19. Romulus company and Remus company have recently agreed to cooperate to exploit the
possibilities that both companies have in a particular overseas market. No separate company
has been established for this purpose because the companies' chief executives, who have
known each other for many years, have agreed matters informally( thoả thuận các vấn đề
1cách chính thức). This arrangement is an example of a:
A. Licensing agreement
B. Joint venture..
 C. Strategic alliance.( liên minnh chiến lược)
D. Group structure.
20. In 2014, Uber, a service provider, announced to collaborate with Spotify which is a media
and streaming service provider. By which, Uber riders are able to stream their Spotify music
playlists in the Uber cars. This has made Uber users to have better experiences during their rides,
and simultaneously encourages them to upgrade Spotify Premium. As the result, both brands
have gained access to boarder audiences and riders. What method of collaboration did Uber and
Spotify apply?
A. A group structure
B. A joint venture.
C. A licensing agreement.
D. A strategic alliance.( uber và spotify liên minh chiến lược)
21. Which of the following is the disadvantage of a company?
A. Separation of ownership and control.
B. Unlimited liability of its shareholders.( limited liability with shareholder)
C. There is no perpetual succession.( có perpetual succession)
D. Difficulty in transferring of interest.( dễ chuyển đổi lợi ích)
22. Which of the following is NOT the disadvantage of a sole tradership?
A. There are limits to the skills and the time of one individual( vì là 1 cá nhân làm chủ sở
hữu)
B. Sole traders frequently overwork and find it difficult to take a holiday( quá tải công việc
và khó để nghỉ ngơi)
C. It is hard to expand unless there are new ideas and new capital( đúng)
D. Owners do not have the right to participate in the day-to-day management of the entity.
23. Which of the following is NOT the purpose to determine 2?
A. Established network of relationships, link individuals and then control and monitor the
authority, responsibility and communications within organization.
B. Co-ordinate the objectives and activities of separate groups.
C. Enhance the powers and authorities of top managers.
D. Facilitate the flow of work, information and other resources through the business.
24. Which of the following refers sufficient blocks that are determined in Henry
Mintzberg’s building blocks?
A. Strategic apex, Middle line, Operating core
B. Strategic apex, Middle line, Operating core, Bureaucracy machine, Support team
C. Strategic apex, Middle line, Operating core, Technostructure, Support staff.
D. Strategic apex, Middle line, Operating core, Technostructure, Support staff, Ideology.
25. According to Henry Mintzberg, which of the following is the function of “Strategic
apex” in “building blocks”?
A. Ancillary services such as PR, legal counsel, the cafeteria and security staff.
B. Make sure the organization follows its mission.( đảm bảo công việc theo mission đã đc
đặt ra)
C. Planning and standardizing operations.
D. Transfer the goals and objectives to business functions and control the works of operating
core to achieve goals.
26. According to Henry Mintzberg, which of the following refers to Ideology in “Building
blocks”?
A. Values, beliefs and traditions, business culture.
B. Determining and standardizing work processes and techniques, level of quality, personnel
skills.( technostructure)
 C. Directly participating in the process of operation to produce goods and services.
( operating core)
D. Providing supports for the organization as whole, however its functions are separately
from operating core’s functions.( support staff)
Bổ sung: Strategic apex( đảm bảo công việc theo mission đã đặt ra)
27. Which of the following is true for function of “Standardization of work” in
coordinating mechanisms which integrate building blocks into a cohesive unit means:
A. Giving of orders by a superior to a subordinate.( direct supervisor)
B. Specification of results such as the setting of targets.( standardization )
C. Informal communication and self-government.( technostructure)
D. Laying down standard operating procedures.
28. According 14 guiding principles of organization structure of Fayol, who should have the
right of making decision?
A. Top managers.
B. Middle line managers.
C. Operating staffs.
D. Support staffs.
29. Which of the following is NOT true for 14 guiding principles of organization structure
of Fayol?
A. Employees should be encouraged to use direction within the bounds of their authority.
( nhân viên đc khuyến khích sử dụng quyền chỉ đạo trong phạm vi quyền hạn của mk)
B. Employees should work under supervision of many managers.( phân chuyên môn từng
người nên ng quản lí ko cần giám sát nhân viên làm việc)
C. Each activity should have only one plan.( sự thống nhất đường lối- unity of direction)
D. Authority should flow vertically down a clear chain of command from highest to lowest
rank. ( scalar chain- chuỗi phân cấp)
30. According modern approaches to organizational structure, “Multi-skilling” means:
A. Employees should be trained to perform a variety of team tasks.
B. Looking forward to meet rapidly changes in customer demands and technological
changes.( flexibility- thay đổi nhanh theo nhu cầu của khách hàng và sự thay đổi của nền
công nghệ )
C. Employees should receive sufficient authority, power to complete their allocated tasks.
D. Setting up standardized process of works for employees to follow.
31. Which of the following is not included in 03 main methods of communicating the
structure of the business?
A. Organization manual.
B. Job description.
C. Standard principles and organization’s orientation.
D. Organization chart.
31. Which of the following type of organizational structure is most likely suitable for a
simple, static environment?
A. Simple.( phù hợp vs môi trường sx những sả phẩm giống nhau, one product)
B. Machine bureaucracy.( but highly regulated), note: large, technostructure, standardization
of work)
C. Professional bureaucracy.
D. Divisionalised( large, complex, static, divisionalised and middle line- người đứng đầu các
phògn ban)
32. Which of the following type of organizational structure is most likely suitable for an
organization that have professional simple systems?( chuyên nghiệp nhưng đơn giản)
A. Simple.
 B. Machine bureaucracy.
C. Professional bureaucracy.
D. Adhocracy.
33. What is the main coordinating mechanism for Divisionalised organizational structure?
A. Direct supervision.( stategic apex)
B. Standardisation of work.( technostructure)
C. Standardisation of skill( operating core)
D. Standardisation of outputs.( vì cái tiêu chuẩn hoá thuộc middle line chịu trách nhiệm mà
middle line cx thuộc cấu trúc phân chia phòng ban )
34. Company Y has been recently set up in the technological industry in which innovation
is the critical success factor. Company Y provides an online platform with a complex
trading environment for market participants. The company is being run by competent and
flexible operational staff who can deal with the dynamic external environment and complex
tasks. Company T would be expected to have
A. A simple structure
B. A machine bureaucracy structure
C. A divisionalised structure
D. An innovative structure( chỉ có matrix ms có dynamic)
35. ABC is a company which has recently changed its organisational structure. It believes
that its new structure has a number of major benefits and drawbacks, including: Gives
clear responsibility for different products, Easily adapted for future diversification,
Potential duplication of roles leading to increased cost. Which of the following structure is
ABC most likely to have adopted?
A. Divisional( chỉ có cái này ms diversification)
B. Functional
C. Entrepreneurial
D. Matrix
36. Mike is a manager at a large car manufacturing factory. He is responsible for a team of
car production workers who fit seats into the new vehicles. He sets the team clear targets
for seat installations each day, based on the goals handed down to him by the
directors( dựa vào mục tiêu được truyền xuống của giám đốc a ấy đã giám sát để có thể đạt
đc target đề ra). He monitors performance closely to ensure targets are met. It is clear that,
in terms of Henry Mintzberg’s building blocks, Michael is part of the organisation’s:
A. operating core
B. middle line
C. strategic apex
D. technostructure
37. Harry owns a shop. He has a staff of eleven people who report directly to him. There
are no other managers. Which of the following is true for this organization?
A. It has a long scalar chain( ko phải vì chưa có phân cấp rõ ràng)
B. It has a separation of ownership and control( chưa có chia quyền kiểm soát ví dụ như các
phògn ban)
C. It has a wide span of control( chỉ cho 1 ng trong 11 báo cáo vs a ý và ko có bất cứ quản lí
nào nx-> khả năng kiểm soát của a ấy cao)
D. It is a tall organization( phân cấp lớn- xảy ra narrow span of control)
38. Which three of the following characteristics is a wide and flat organisation most likely
to exhibit?
A. A greater need to delegate( tươgn đương với more opportunity for delegation- nhiều cơ
hội uỷ quyền)- vì phân quyền thấp nên dễ dàng có thể uỷ quyền cho công ty khác
B. Higher administration and overhead costs
 C. Many steps on promotional ladder.( phân cấp cao thì ms có sự thăng tiến rõ ràng, vd tall
business)
D. Better communication between the strategic apex and operating core( ko cấp nên ko có
khoảng cách giữa ng quản lí và cấp dưới)
E. Large spans of control( kiểm soát nhiều hơn vì phân quyền thấp)
39. A government agency which process medical license applications for doctors is an
example of:
A. Standardisation.
B. Decentralisation.
C. Organic organization.
D. Bureaucracies( vì cần một sự chuyên môn hoá nên cần giấy phép để cm điều đó)
40. Martina is a Human Resources Manager with Wardman Ltd. She is working on a
project to increase the spans of control of managers in the company's largest subsidiary.
She needs to identify any factors about the subsidiary that indicate increases in spans of
control are possible. Which of the following factors identified by Martina suggests that
increased spans of control are possible?
A. Subordinates carry out very similar tasks( wide span of control)
B. Subordinates are geographically dispersed( cấp dưới được phân bổ theo vị trí địa lí-
>kiểm soát khó hơn)
C. Frequent, time-consuming problems arise
D. Managers are engaged in large amounts of non-supervisory work( narrow span of
control)
41. Which three of the following are characteristics of limited companies?
A. Perpetual succession
B. Separate legal personality
C. Financial statements can remain private
D. The company's liability is limited ( unlimitation with owner còn vs shareholder thì
limited)
E. Regulation under the Companies Act
42. Imperical Ltd wishes to expand abroad. It has agreed with a foreign manufacturer of a
complementary product( sản phẩm bổ sung) to market both products jointly in both
countries. What method of expansion has Imperical Ltd adopted?
A. A group structure
B. A joint venture
C. A strategic alliance
D. A licensing agreement
43. Which of the following business structures requires a legal identity separation with its
owners?
A. A joint venture.( vì liên doanh là những công ty riêgn biệt liên kết với nhau)
B. A strategic alliance.
C. A general partnership.
D. A sole tradership
44. Which of the following is NOT true for advantages of joint venture method?
A. Allows to access the skills of each party( cho phép tiếp cận kĩ năng của 2 bên)
B. Higher capital requirement but lower risk of losing unique business skills( ít vốn và ít rủi
rõ hơn), có thể tiếp cần được những kĩ năng đặc biệt các cty khác
C. Easier to entry the new markets( dễ tiếp cận thị trường vì liên doanh sẽ có nhiều …)
D. Competitive rivalry can be decreased( cạnh tranh sẽ giảm)
45. ‘Perpetual succession’, a feature of a limited company, refers to which of the following?
A. The company is legally distinct from its owners
 B. The right to receive dividends of shareholders
C. Share transfer without any effect on the company when a shareholder dies( dễ chuyển
nhượng cổ phần cho người khác vì ko có bất kì tác dộg nào của cty)
D. Separation between control and management
46. Which of the following statements about a general partnership is correct
A. Limited liability of the partners for the business’s debts( unlimited)
B. Does not have a separate legal existence( ko có sự tồn tại pháp lí riêng biệt)
C. Limited risk( unlimited)
D. Limited return
47. Which of the following is not likely the feature of a limited company
A. Limited liability of its members
B. Have a separate legal existence
C. Perpetual succession
D. No separation of ownership and control( có separation of ownership..)
48. The CEO of Company Z has identified problems caused by the centralized nature of
the company’s decision-making processes. Which of the following aspects of Company Z
are likely to increase the amount of decentralization?
A. The authoritarian style of its management.( centralization)
B. The effectiveness of communication across the company.
C. The low speed of technological advancement.( tốc độ nâng cấp CN cao)
D. Its small size.( big)

CHAPTER 4: HẰNG

1. Joe is performing a detailed strategic analysis for Smertin company. He is working on the
internal analysis. Which of the following strategic management techniques will Joe most
likely use in undertaking his analysis?
a. Competitor analysis( external analysis)- thuộc analysis enviroment
b. The value chain( internal analysis)- bổ sung: resource and comptencies, supply chain,
products and market – tất cả thuộc về analysis the business
c. PESTEL analysis( external analysis)- thuộc analysis enviroment
d. Five forces analysis( external analysis)- thuộc analysis enviroment
2. The chief executive of Dalas company is considering several tragic options for the company.
The Johnson and Scholes criteria against which these can be judge are:
a. Economy, effectiveness, and efficiency
b. Economy, expectation, and efficiency
c. Acceptability, congruence, and feasibility

d. Suitability, feasibility( tính khả thi) and acceptability( khả năng chấp nhận)
3. SWOT Analysis refers to the analyzes of the organization’s:
a. Strength weakness opportunities, threats
b. Skills weakness opportunities, and threats
c. Strength workload opportunities, threats
d. Strength weakness opportunities, thrusts
4. Abraham works as a consultant for Boots company’s strategy project. He needs to undertake
an external analysis of the company as a part of planning review. Which of the following
techniques can be applied to do this task?
a. Porter’s five forces analysis( external)
 b. Ansoff’s Matrix
c. The BCG Matrix
d. Resource audit
5. As the business consultant for ICT company, an emerging technology firm, Michael is
conducting an industry and sector analysis by adopting Porter’s five forces model. Which of the
following factors is not included in Michael’s report?
a. Threat of new entrants
b. Power of supplier
c. The company’s resources and capabilities
d. Power of customers
Porter’s five forces analysis of an industry competitive
-5forces: new entrants, substitutes, suppliers, customers
Entrants-> customer: threat of new entrants
Customer-> substitutes: power of customer
Substitutes-> suppliers: threat substitutes of product and service
Suppliers-> entrants: power of suppliers
6. William, a strategic analyst of Castel company recently conducted a company’s product lines
analysis by applying the BCG matrix for a project of product development. For one particular
product, code AOF22, the model indicated that a “build” strategy should be adopted. Which of
the following did the BCG matrix classify the AOF22?
a. A dog
b. A star( stategy : invest for growth)
c. A Cash cow( stategy: milk)
d. A question mark
Tăng trưởng thấp, thị phần cao (Cash cow): Doanh nghiệp nên “vắt
sữa” những “con bò” để lấy tiền tái đầu tư
Tăng trưởng cao, thị phần cao (Stars): Có tiềm năng trong tương lai,
doanh nghiệp nên đầu tư vào nhóm sản phẩm “ngôi sao” này
Tăng tưởng cao, thị phần thấp (Question marks): Các ông ty nên đầu
tư hoặc loại bỏ những sản phẩm thuộc nhóm “dấu hỏi” này, tùy thuộc vào cơ
hội trở thành nhóm “star” của sản phẩm ( có thể chọn tăng trưởng phát triển
tiếp hoặc thu hoạch)
Tăng trưởng thấp, thị phần thấp (Dogs): Doanh nghiệp nên thanh lý,
thoái vốn hoặc tái định vị nhóm sản phẩm này.

7. Three levels of strategy from top to down are:

a. Business, corporate, functional.
b. Business, corporate, operational
c. Corporate, business, functional
d. Corporate, operational, business
8. Which of the following determinants least likely belong( ít có khả năng thuộc về) to the
political factors in the PESTEL analysis
a. Social welfare policy.
b. Taxation policy
c. Size of population
d. Government stability
9. In general, who will determine the corporate strategy?
a. A board of a company.( hội đồng quản trị công ty sẽ xác định chiến lược cho dn)
b. First line managers
c. Operational managers
 d. Head of department
10. The right order of four key stages in a formal approach to strategic planning are: ( thứ tự
đúng )
a. Analysis, choice, implementation, review and control.( phân tích-> lựa chọn-> thực thi->
đánh giá-> kiểm soát
b. Choice, analysis, review and control, implementation
c. Analysis, choice, review and control, implementation
d. Choice, implementation, analysis, review in control
11. Which of the following tools is NOT used for internal analysis
a. Competitor analysis( external) / Porter’ five forces analysis/ PESTEL analysis
b. Value chain
c. Supply chain
d. BCG matrix
Cái internal còn lại là product(product life cycle) and market (BCG matrix)
Resource audit
12. The sequential steps to determine the relevant strategy are: ( lựa chọn chiến lược)
a. Strategic options generation( tạo ra), Strategic options evaluation( đánh giá), Strategy
selection.( lựa chọn)
b. Strategic options generation, Strategy selection, Strategic options evaluation.
c. Strategic selection, Strategic options generation, Strategic options evaluation.
d. Strategic selection, Strategic options evaluation, Strategic options generation.
13. PESTEL stands for:
a. Political, Economic, Social, Technology, Ecology, and Legal.
b. Physical, Economic, Social, Technology, Environment, and Legal.
c. Political, Econometric, Sociology, Technology, Ecology, and Legal.
d. Physical, Economic, Sociology, Technology, Environment, and Legal.
14. Which of the following is NOT included in the three levels of strategy in a business?
a. Corporate strategy
b. Business strategy
c. Operational strategy( function stategy)
d. Political strategy
15. The most relevant strategy for a product with hight market growth and low relative
market share is: ( dấu hỏi chấm)
a. Build
b. Hold or harvest
c. Build or harvest( xây dựng hoặc thu hoạch)
d. Hold or divest
16. Entry barriers for new entrants might be lowered if:
a. Scale of operations increases( change enviroment), the cost per unit of the product
falls( quy mô kinh tế lớn nên chi phí của mỗi sản phẩm giảm-> các mối đe doạ giảm->
rào cản sẽ cao)
b. The market as a whole is not growing( thị trường chưa có sự phát triển thì ng mới khó để
gia nhập vào 1 dn mới-> mối đe doạ giảm-> rào cản lớn)
c. Existing firms in an industry may have built up a good brand image and strong customer
loyalty over a long time period.( những công ty đã tồn tại trc đó có những sản phẩm
thương hiệu trung thành với ng tiêu dùgn 1 khoảng tgian dài-> những ng ms khó gia
nhập-> rào cản lớn)
d. Investment requirements are low ( người mới gia nhập dễ dàng-> rào cản gia nhập thấp)
17. The bargaining power of customers is strong when
 a. There is a few large customers( một ít khách hàng lớn)- càng có ít khách hàng, quyền của
những khách hàng ấy càng lớn
b. Switching costs are high( chi phí chuyển đổi là chi phí mà người tiêu dùng phải chịu khi
thay đổi thương hiệu hoặc sản phẩm)- chi phí này cao thì người tiêu dùgn sẽ khó chuyển
đổi-> quyền lực giảm
c. Products are important to customers( sản phẩm quan trọng với khách hàng-> quyền lực
giảm)
d. Products are specialized( quyền lực cx giảm khi đây là sản phẩm quan trọng)
18. When is the bargaining power of suppliers strong?
a. Switching costs of buyers are low( chi phí chuyển đổi của ng mua thấp-> dễ dàng chuyển
đổi đơn vị cung cấp khác-> quyền lực nhà cung cấp giảm)
b. Large number of suppliers relative to buyers( số lượng nhà cung cấp thấp nên quyền lực
của họ cũng thấp)
c. Buyers rely heavily on sales from suppliers( người mua dựa trên mức nổi tiếng và doanh
số nhà cung cấp nào càng cao thì ng mua sẽ chọn và ưu tiên-> quyền lực của nhà cung
cấp cao khi họ có doanh số cao)
d. Substitutes are available( nếu ng thay thế có sẵn thì quyền của nhà cung cấp sẽ giảm vì
người mua dễ để thay thế đối tượgn cung cấp khác)
19. What are the characteristics of growth stage in the product life cycle?
a. There is a low growth in sales. Unit costs are high because of low output and expensive
sales promotion.
b. Sales increase sharply and the product starts to make profits. As sales and production
rise, unit costs fall.( sale tăng 1 cách đột ngột, những sp hot nhất tạo ra lợi nhuận)
c. The rate of sales growth slows down and the product reaches a period of maturity.( doanh
thu phát triển chậm lại và sản phẩm đạt đến giai đoạn trưởgn thành)
d. Sales begin to decline so that there is over-capacity of production in the industry. Severe
competition occurs, profits fall and some producers leave the market.
20. A cash cow SBU has which of the following features?
a. A high market growth.
b. A low market growth.( nhưgn thị phần vẫn cao)
c. A low relative market share.
d. A high initial investment.
1. Which of the following is the method that can be used to make a task environment
analysis?
a. The BCG matrix.( market)
b. Competitor analysis.
c. PESTEL analysis.
d. The product life cycle.( analysis product)
Analysis the general enviroment: PESTEL
Analysis the competitive( task) enviroment: competitor analysis and Porter’ five force
analysis
2. Which of the following factors is most likely expected to be included in the macro-
environment analysis of a food company?
a. New sources of material supply.
b. A successful acquisition of two main competitors.
c. A lack of congruence between managers and employees in terms of corporate culture,
mission and vision.
d. Increases in the tax applied to fast-food providers.
3. Which of the following is true to describe the stages of strategic planning?
a. External analysis, internal analysis, corporate appraisal, mission, goals and objectives.
 b. Strategic analysis, strategic choice, strategy implementation, review and control.
c. Strategic options generation, Strategic selection, strategy implementation, review and
control.
d. External analysis, internal analysis, strategy choice, strategy implementation.
4. Determining the values, the business’s rationale for existing and interpreting the mission for
different stakeholders are main tasks of which stages in strategic analysis step?
a. External analysis.
b. Internal analysis.
c. Corporate appraisal.
d. Mission, goals and objectives.
5. Which of the following is not the main issues which must be considered in a business
strategy?
a. The return that the business makes to stakeholders.
b. General and task environment where the business operates.
c. The reputation that the business makes to stakeholders.
d. The resources that the business can deploy.( khai thác)
6. Which of the following is true descending order for three levels of strategy from top to
down?
a. Business, Corporate, Functional.
b. Business, Functional, Corporate.
c. Corporate, Business, Functional.
d. Functional, Business, Corporate.
7. Who is responsible for determining corporate strategy?
a. Board of a company.
b. Head of division.
c. Middle line managers.
d. Line managers.
8. Which of the following is true for SBUs?
a. A subsidiary company under the holding company.
b. A division in headquarter of a corporation.
c. A department of a large company is responsible for monitoring and controlling the
business’s operation.
d. A section within a large business is responsible for planning, developing, producing,
marketing its own products and services.( 1 bộ phận trogn doanh nghiệp lớn chịu trách
nhiệm….)
9. Porter’s five forces analysis should be used for which of the following steps?
a. Internal analysis.
b. External analysis.
c. Mission, goals and objectives.
d. Corporate appraisal.
10. Which of the following techniques should be used to make a corporate appraisal?
a. PESTEL analysis.1
b. Competitor analysis2.
c. Value chain.
d. SWOT.( combine step 1 and 2)
11. Which of the following sequential steps that a business should follow to chose an appropriate
business strategy?
a. Strategic options generation, strategic options evaluation and strategy selection
b. Strategic options generation, Strategy selection, Strategic options evaluation.
c. Strategy selection, Strategic options generation, Strategic options evaluation.
 d. Strategy selection, Strategic options evaluation, Strategic options generation.
12. Four Ds in dynamic environment are:
Dynamic, Diverse, Difficult and Dangerous.
Dynamic, Diverse, Decentralized and Different.
Dynamic, Diverse, Decentralized and Dangerous.
Dynamic, Diverse, Difficult and Different.
4S and 4Ds
13. Which of the following is the characteristic of static environment?
The speed of environmental change appears to increase through time.
The speed of environmental change is slow.
The business is operating in various markets.
Ignoring the environmental factors might lead to significant negative consequences for the
business.
14. The changing in consumption behaviors of urban young generation should be referred as
an important issue in which of the following factors in environmental analysis report of a
business operating in retail industry?
Society.
Politic.
Technology.
Environment.
15. Which of the following most likely is an attribute for high level of threat of new entrant of
an industry?
High initial investment requirement.
Products provided in the industry is highly diversified.
A customer base consisting of a few large customers.( ít khách hàng thì khó xâm nhập)
The market is growing rapidly.( thị trường phát triển nhanh ng mới dễ xâm nhập-> mức độ đe
doạ cao)

16. ABC plc is a toy manufacturer with more than 30 years in the market. Its success mostly
comes from the wide distribution network and close relationships with supply chain members.
Which of the following statement about the threat of new entrant is most likely accurate?
Threat of new entrant is low.( vì có sự thân thiết và hđ lâu năm nên có uy tín với các nhà cung
cấp nên những ng mới khó xâm nhập)-> mức độ đe doạ thấp
Threat of new entrant is high.
Threat of new entrant depends on the initial cost for distribution channels.
Cannot determine the level of this force.
17. Which of the following factors might lower a barrier to new entrant?
High level of fixed costs.( khó xâm nhập, rào cản cao)
High level of competition in the market.( cạnh tranh cao cx khó xâm nhập)
High number of available suppliers and distribution channels in the market.( người cung nhiều
nên dễ xâm nhập, rào cản thấp)
High switching costs for customers to change their suppliers.( chi phí chuyển đổi của ng mua cao
thì ngta khó chuyển đổi sang cái nhà cung khác, khó xâm nhập nên có rào cản cao)
18. According to Kotler, a competitor responds selectively to opposing moves is categorized
as: ( đối thủ phản ứng có chọn lọc đối với các động thái đối lập)
The laid back competitor( người cạnh tranh thoải mái)
The tiger competitor.
The selective competitor.
The stochastic competitor.
19. Which of the following statement is true to describe a stochastic competitor( đối thủ cạnh
tranh ngẫu nhiên)?
Responds aggressively to all opposing moves.( phản ứng mạnh mẽ với mọi động thái đối lập)-
tiger competitor
Responds to some threats in some markets.( phản ứng 1 số đe doạ với 1 số môi trường)-seletive
competitor
Do not respond to opposing moves.( ko phản ứng gì)- laid back competitor
It is difficult to predict its responses to opposing moves.( ngẫu nhiên nên khso dự đoán những
phản ứng của họ)
20. Two businesses offer distinctly different products but compete for the same disposable
income. They are classified as:
Brand competitors.( sản phẩm tương tự với công ty tương tự)
Industry competitors.(sản phẩm giống nhưng khác vị trí địa lí, loại sản phẩm, phương pháp phân
phối)
Generic competitors.( sản phẩm khác nhm cùng 1 mức thu nhập)
Form competitors.(khác sản phẩm nhưgn cùng làm hài lòng nhu cầu của ng tiêu dùng)
21. In the value chain analysis method, which of the following is primary activity?
Procurement( thủ tục).
Marketing and sales.
Human resource management.
Technology development.
22. The most relevant strategy for a product with low market growth but high relative market
share is:
Build
Hold or harvest.( phát triển thấp nhưng thị phần vẫn cao thì nên giữ lại và thu hoạch)
Hold or divest.
Build or harvest.
23. According to BCG matrix, which of the following is the features of a question mark SBU?
A low market growth and a high relative market share.
A high relative market share and a high market growth.
A low relative market share but a high market growth( thị phần thấp nhưng phát triển cao)
A low market growth and a low relative market share.
24. Which of the following determinants LEAST likely belong to the political factors in the
PESTEL analysis?
Social welfare policy
Taxation policy
R&D policy
Government stability
25. Company X used the differentiation strategy to compete with existing rivalries in the market.
The marketing director of Company X, John, is concerned with how the marketing mix would be
adjusted in due course if a competitive strategy of differentiation was decided upon. Which of
the following strategy level is related to John’s concern
Functional strategy( chiến lược chức năng như kiểu operation, IT, finance, HR)
Business strategy( hình thành những chiến lược làm sao một thị trường cụ thể có thể tiếp cận
được, or là hành động cụ thể chiến lược của đơn vị kinh doanh)- chiến lược kinh doanh
Competitive strategy
Product/Market strategy
26. Company Y operates in the industry with a low threat of new entrants. Which of the
following factors in that industry is most likely to have towards this situation?
High requirements and tight regulations from the Governments( rào cản lớn nên khó xâm nhập->
mối đe doạ thấP)
Low capital base( vốn thấp nên dễ xâm nhập, rào cản lớn)
Low barrier to entry( rào cản thấp-> mối đe doạ lớn)
Existing rivalries do not have economics of scale( dễ xâm nhập-> mối đe doạ nhỏ)
27. Which of the following action is relevant to the Key players in formulating( xây dựgn)
company strategies?
They should take part in the strategy and accept the strategy at least
They should be satisfied
They should be kept informed by education and communication
They should be directed
28. According to stakeholder mapping, which of the following action is relevant to the “Keep
informed” in formulating company strategies?
They should take part in the strategy and accept the strategy at least
They should be satisfied.
They should be kept informed by education and communication
They should be directed.
29. According to stakeholder mapping, which of the following stakeholder group that the
business is able to simply direct?
Minimal effort.
Key players.
Keep informed.
Keep satisfied.
30. Zalando, a European’s leading online retailer for fashion and shoes, offers variable supports
to the customers including free delivery, free returns and “bill-me-later” service. The company’s
products also are differentiated for individual customers by customization. According to Porter’s
generic competitive strategies, which of the following strategies is Zalando adapting?
Cost leadership
Differentiation focus( industry competitor)
Differentiation ( sự phân biệt)
Cost focus
31. Barnes & Noble is a well-known traditional bookseller in the US. In the late 1990s, the
emergence of online trading and book sales on Amazon proposed a competitive threat for this
market. However, Barnes & Noble’s executives believed that the innovation could not be
replaced established offerings widely and then decided to pay attention on current traditional
business model until the company’s market share had been taken by Amazon.
According to Philip Kotler’s competitor reaction profiles, during that time Barnes & Noble is:
Tiger
Laid-back( đặt trở lại)
Selective
Stochastic
32. The strategy development manager of Artiquet plc has produced a report on one of the
company's major product lines. In her report she analysed the product using the BCG matrix and
adopted the recommendations of the model. The report concludes that either a 'harvest' strategy
or a 'hold' strategy would be the optimal course of action for this product. The product must
have been classified as:
a star
a cash cow
a question mark
a dog
33. To evaluate and choose an appropriate strategy for the business, three main factors referred
in SFA analysis method are:
Suitability, Feasibility and Appropriation.
Simple, Flexible and Acceptable.
Suitability, Feasibility and Acceptability.
Suitability, Flexibility and Accuracy.
34. In SFA analysis method, which of following is main objectives of accessing suitability of the
strategy?
Examining whether the strategy fit the business’s operational circumstance.( đánh giá và chọn
chiến lược phù hợp với dn)
Examining whether the strategy could be implemented.
Examining the acceptability of a strategy relates to people’s expectations of it.
Examining whether the strategy fit the business’s environment.
35. In the car market, hatchback car could be classified as:
Product class.
Product form.
Brand.
Generic product.
36. Which of the following is one of the features of a product line that is classified as “Cash
Cow” in the Ansoff’ matrix?
A high market growth.
A low market growth.
A Low relative market share.
A high capital requirement.
37. A particular product line is in a stage in which need very little capital expenditure and
achieve high level of cash generation, the company can take maximum earnings in the short term
to compensate( bù lại) for previous long-term investment. According to Ansoff’s matrix, this
product line is classified as: ( tốn 1 ít chi phí vốn nhưng đặt được khả năng tạo tiền cao và lợi
nhuận kiếm đc có thể đền bù cho những khoản đầu tư dài hạn sau này)
Cash cow.
Star.
Dog.
Question marks
38. To be cost leadership, the business should:
Build up brand image.
Minimize the overhead costs.( giảm thiểu chi phí chung)
Pay attention on marketing and sales.
Product performance excellent at a competitive price.
39. Amazon and Walmart are examples of which of the following types of competitors?
Brand competitors.
Industry competitors.
Generic competitors.
Form competitors.
40. Which of the following strategies concerns about how to compete in particular market?
Corporate strategy.
Business strategy.
Operational strategy.
Political strategy.